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    Group 12

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    Aadil Kakar
    Edward Deming proposed 14 points on quality management that focused on continuous improvement, building quality into products from the start, reducing costs through long-term supplier relationships, removing barriers between departments, and instituting training. Ford Motor Company was founded in 1903 and became a mass producer of affordable cars. As one of the largest automakers globally, Ford faces issues around customer satisfaction, maintaining a competitive advantage, engaging employees, and optimizing production processes.

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    Group 12

    Uploaded by

    Aadil Kakar
    25 views12 pages
    Edward Deming proposed 14 points on quality management that focused on continuous improvement, building quality into products from the start, reducing costs through long-term supplier relationships, removing barriers between departments, and instituting training. Ford Motor Company was founded in 1903 and became a mass producer of affordable cars. As one of the largest automakers globally, Ford faces issues around customer satisfaction, maintaining a competitive advantage, engaging employees, and optimizing production processes.

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    Edward Deming proposed 14 points on quality management that focused on continuous improvement, building quality into products from the start, reducing costs through long-term supplier relationships, removing barriers between departments, and instituting training. Ford Motor Company was founded in 1903 and became a mass producer of affordable cars. As one of the largest automakers globally, Ford faces issues around customer satisfaction, maintaining a competitive advantage, engaging employees, and optimizing production processes.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    25 views12 pages

    Group 12

    Uploaded by

    Aadil Kakar
    Edward Deming proposed 14 points on quality management that focused on continuous improvement, building quality into products from the start, reducing costs through long-term supplier relationships, removing barriers between departments, and instituting training. Ford Motor Company was founded in 1903 and became a mass producer of affordable cars. As one of the largest automakers globally, Ford faces issues around customer satisfaction, maintaining a competitive advantage, engaging employees, and optimizing production processes.

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    © All Rights Reserved
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    of 12

    Issues on Quality by Deming

    AADIL KAKAR (42)


    PRIYANKA GAUR(56)
    DEVIKA (48)
    GUNEET CHITKARA (49)
    WHAT IS QUALITY?

    • Quality is a perceptual, conditional, and


    somewhat subjective attribute and may be
    understood differently by different people .
    • Quality is defined by the satisfaction of the
    customers.
    • Quality is multi-dimensional.
    • It refers to a distinctive characteristic or
    attribute that they possess
    TOTAL QUALITY MANAGEMENT

    Quality management is the act of overseeing all activities and tasks that must be
    accomplished to maintain a desired level of excellence.
    QUALITY MANAGEMENT BY
    EDWARD DEMING
    DEMING’S 14 POINTS ON
    QUALITY MANAGEMENT

    1. Create constancy of purpose toward improvement of product and service,


    with the aim of becoming competitive, staying in business and providing jobs.
    2. Adopt the new philosophy. Western management must awaken to the
    challenge, must learn their responsibilities and take on leadership for change.
    3. Cease dependence on mass inspection. Build quality into the product from
    the start.
    4. End the practice of awarding business on the basis of price tag alone.
    Instead, minimise total cost. Move towards a single supplier for any item,
    based on a long-term relationship of loyalty and trust.
    5. Improve constantly and forever the system of production and service to
    improve quality and reduce waste.
    6. Institute training and retraining.
    7. Institute leadership. The aim of supervision should be to lead and help people
    to do a better job
    8. Drive out fear so that everyone may work effectively for the company.
    9. Break down barriers between departments. People in research, design, sales and
    production must work as a team, to foresee and solve problems of production.
    10. Eliminate slogans, exhortations and targets for the workforce as they do not
    necessarily achieve their aims.
    11. Eliminate numerical quotas in order to take account of quality and methods,
    rather than just numbers.
    12. Remove barriers to pride of workmanship.
    13. Institute a vigorous program of education and re-training for both the
    management and the workforce.
    14. Take action to accomplish the transformation. Management and workforce must
    work together.
    FORD
    Ford Motor Company entered the business world on June 16, 1903, by Henry Ford
    and 11 business associates signed the company's articles of incorporation, with
    $28,000 in cash. Henry Ford's insisted that the company's future lay in the
    production of affordable cars for a mass market. In 1908, the first model of ford
    (model T) was introduced, since then company has evolved as one of the best
    manufacturing concern globally in all segments.
     
    Today company has 8 vehicle brands namely Ford, Lincoln, Mercury, Mazda, Volvo,
    Jaguar, Land Rover, Aston Martin, which operates in round about 90 countries
    all over the world.
    Ford is the second-largest U.S.-based automaker (preceded by General Motors) and
    the fifth-largest in the world (behind Toyota, VW, Hyundai-Kia and General
    Motors) based on 2018 vehicle production. At the end of 2010, Ford was the fifth
    largest automaker in Europe. Ford is the eighth-ranked overall American-based
    company in the 2010 Fortune 500 list, based on global revenues in 2009 of
    $118.3 billion. n 2008, Ford produced 5.532 million automobiles and employed
    about 213,000 employees at around 90 plants and facilities worldwide.
    The company went public in 1956 but the Ford family, through special Class B
    shares, still retain 40 percent voting rights
    Issues faced by
    FORD
    Issues faced by

    ISSUES FACED BY FORD


    1. CUSTOMER SATISFACTION

    2. COMPETITIVE ADVANTAGE

    3. EMPLOYEE ENGAGEMENT

    4. PROCESS DESIGN
    THANK YOU!

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