Retail Management: Introduction To The World of Retailing
Retail Management: Introduction To The World of Retailing
Retail Management: Introduction To The World of Retailing
UNIVERSITY
Moras Dela Paz, Sto. Tomas, Pampanga
RETAIL
MANAGEMENT
Introduction to
the World of
Retailing
JESTER C. DAVID,
InstructorMBA
What is Retailing? 1
Retailing
a set of business activities that
adds value to the products and
services sold to consumers for
their personal or family use.
A Retailer’s Role in a Supply Chain 2
PPT 1-4
Distribution Channel
How Retailers Add Value 3
Retailers Create Value
• Breaking Bulk
1 -Buy it in quantities customers want
• Holding Inventory
2 -Buy it at a convenient place when you want it
• Providing Assortment
3 -Buy other products at the same time
• Offering Services
4 -See it before you buy, get credit, layaway
Social and Economic Significance
of Retailing 4
1 • Social Responsibility
2 • Retail Sales
3 • Employment
4 • Global Retailers
Opportunities in Retailing 5
1 • Management opportunities
2 • Entrepreneurial opportunities
The Retail Management Decision Process 6
1 Understand the World of Retailing – Section I
1. Microenvironment
• technological, social and
ethical/political factors.
• Competitors
2. Macroenvironment
• Customer
The Retail Management Decision Process 7
Developing a Retail Strategy – Section II
2 1. Retail strategy – A statement that indicates
The target market toward which a
retailer plans to commit its resources.
The nature of the retail offering that the
retailers plans to use to satisfy the
needs of the target markets, and
The bases upon which the retailer will
attempt to build a sustainable
competitive advantage over competitors
2. Strategic Decision Areas
The Retail Management Decision Process 8
Developing a Retail Strategy – Section II
2 2. Strategic Decision Areas
- the key strategic decision areas for a
firm involve determining its target
market, financial status, location,
organizational and human resources
structure, information system, supply
chain organization and customer
relationship management strategies
The Retail Management Decision Process 9
Implementing the Retail Strategy – Sections III
3 and IV