Chapter-1: Foundations of Information Systems in Business

Chapter- 1
Foundations of Information Systems in Business

Foundation Concepts
 Why study information systems and
information technology?
 Vital component of successful businesses
 Helps businesses expand and compete
 Improves efficiency and effectiveness of
business processes
 Facilitates managerial decision making
and workgroup collaboration
What is an Information System?
An organized combination of…
• People
• Hardware and software
• Communication networks
• Data resources
• Policies and procedures
This system…
• Stores, retrieves, transforms, and
disseminates information in an
organization
Information Technologies
Information Systems
• All the components and resources necessary to deliver

information and functions to the organization
• Could be paper based
Information Technologies
• Hardware, software, networking, data management
Our focus will be on computer-based information systems

(CBIS)
Fundamental Roles of IS in Business
Trends
What is E-Business?
Using Internet technologies to
empower…
• Business processes
• Electronic commerce
• Collaboration within a company

• Collaboration with customers,
suppliers, and other business
stakeholders
In essence, an online exchange of
value
How E-Business is Being Used
E-Business Use
Reengineering
• Internal business processes
Enterprise collaboration systems
• Support communications, coordination and

coordination among teams and work groups
Electronic commerce
• Buying, selling, marketing, and servicing of

products and services over networks
Types of Information Systems
Operations Support Systems
• Efficiently process business transactions
• Control industrial processes
• Support communication and collaboration

• Update corporate databases
Management Support Systems
• Provide information as reports and displays
• Give direct computer support to managers during

decision-making
Purposes of Information Systems
Operations Support Systems
What do they do?
• Efficiently process business transactions

• Control industrial processes
• Support communications and collaboration
• Update corporate databases
Types of Operations Support Systems
Transaction Processing Systems Process Control Systems

• Record and process business • Monitor and control physical processes
transactions • Example: using sensors to monitor
• Examples: sales processing, chemical processes in a petroleum
inventory systems, accounting refinery
systems
Enterprise Collaboration Systems

• Enhance team and workgroup communication
• Examples: email, video conferencing
Management Support Systems
 What do they do?

 Provide information and support for
effective decision making by managers
 Management information systems
 Decision support systems
 Executive information systems

Types of Management Support Systems
 Management Information Systems
(MIS)
 Reports and displays
 Example: daily sales analysis reports
 Decision Support Systems (DSS)
 Interactive and ad hoc support
 Example: a what-if analysis to determine
where to spend advertising dollars
 Executive Information Systems (EIS)
 Critical information for executives and
managers
 Example: easy access to actions of
competitors
Other Information Systems
Expert Systems Knowledge Management

• Provide expert advice Systems
• Example: credit application • Support creation,
advisor organization, and
dissemination of business
knowledge throughout
company
• Example: intranet access to
best business practices
Other Information Systems
Strategic Information Systems
• Help get a strategic advantage

over customer
• Examples: shipment tracking, e-
commerce Web systems
Functional Business Systems
• Focus on operational and

managerial applications of
basic business functions
• Examples: accounting, finance,
or marketing
Measuring IT Success
Efficiency
• Minimize cost, time, and use of

information resources
Effectiveness
• Support business strategies

• Enable business processes
• Enhance organizational
structure and culture
• Increase customer and business
value
Developing IS Solutions
Challenges and Ethics of IT
Application of IT
• Customer relationship
management
• Human resources management
• Business intelligence systems
Potential Harm
• Infringements on privacy
• Inaccurate information
• Collusion
Challenges and Ethics of IT
Potential Risks Possible Responses

• Consumer boycotts • Codes of ethics
• Work stoppages • Incentives
• Government • Certification
intervention
What is a System?
 A system is…
 A set of interrelated components
 With a clearly defined boundary
 Working together
 To achieve a common set of objectives
 By accepting inputs and producing
outputs
 In an organized transformation process
Basic Functions of a System
Input
• Capturing and assembling

elements that enter the system
to be processed
Processing
• Transformation process that

converts input into output
Output
• Transferring transformed
elements to their ultimate
destination
Cybernetic System
All systems have input, processing, and output
A cybernetic system, a self-monitoring, self-regulating

system, adds feedback and control:
• Feedback is data about the performance of a system
• Control involves monitoring and evaluating feedback to
determine whether a system is moving toward the
achievement of its goal
A Business as a System
Other System Characteristics
If a system is one Several systems Types of

of the may share the systems…
components of a same • Open
larger system, it is environment • Adaptive
a subsystem • Some may be
• The larger connected via a
system is an shared
environment boundary, or
interface
Components of an IS
Information System Resources
People Resources
• Specialists
• End users
Hardware
Resources
• Machines
• Media
Software
Resources
• Programs
• Procedures
Information System Resources
Data Resources Network Resources
• Product descriptions, • Communications media,
customer records, employee communications processors,
files, inventory databases network access and control
software
Information Resources
• Management reports and
business documents using
text and graphics displays,
audio responses, and paper
forms
IS Activities
Input of Processi Output Storage Control

data ng of of of data of
resource data into informat resource system
s informat ion s perform
• Data ion products • Data ance
entry • Calcul • Messa eleme • Monit
activit ations ges, nts oring
ies , report and and
comp s, datab evalu
arison forms ases ating
s, , feedb
sortin graphi ack
g, and c
Recognizing Information Systems
 Business professionals should be able
to look at an information system and
identify…
 The people, hardware, software, data, and
network resources they use
 The type of information products they
produce
 The way they perform input, processing,
output, storage, and control activities
 Lot More to Study !!!!!!!!!

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Chapter- 1

Foundations of Information Systems in Business

• All the components and resources necessary to deliver

• Hardware, software, networking, data management

Our focus will be on computer-based information systems

• Collaboration within a company

• Internal business processes

Enterprise collaboration systems

• Support communications, coordination and

• Buying, selling, marketing, and servicing of

Operations Support Systems

• Efficiently process business transactions

• Control industrial processes

• Support communication and collaboration

Management Support Systems

• Provide information as reports and displays

• Give direct computer support to managers during

What do they do?

• Efficiently process business transactions

Transaction Processing Systems Process Control Systems

Enterprise Collaboration Systems

 What do they do?

 Executive information systems

Expert Systems Knowledge Management

Strategic Information Systems

• Help get a strategic advantage

Functional Business Systems

• Focus on operational and

• Minimize cost, time, and use of

• Support business strategies

Potential Risks Possible Responses

• Capturing and assembling

• Transformation process that

All systems have input, processing, and output

A cybernetic system, a self-monitoring, self-regulating

If a system is one Several systems Types of

Input of Processi Output Storage Control

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