Barriers
Barriers
Barriers
COMMUNICATION
SKILLS
SKILLS
Semester 3
Barriers to Effective
Listening
• Physical barriers.
disabilities,
poor sound system,
noisy surroundings,
ill,
tired,
or uncomfortable.
Barriers to Effective
Listening
• Psychological barriers. Each of us
has an idea of what is right and what
is important.
• If other ideas are against our
thoughts, we tend to “tune out” the
speaker and thus fail to listen
completely
Barriers to Effective
Listening
• Language problems.
Unfamiliar words because they lack
meaning for the receiver.
In addition, emotion-laden or “charged”
words may be unable to think about the
words that follow.
Barriers to Effective
Listening
• Nonverbal distractions.
Unusual clothing or speech mannerisms,
body twitches, or a radical hairstyle
can distract.
Barriers to Effective
Listening
• Thought speed.
Because we can process thoughts at
least three times faster than speakers
can say them, we can become bored and
allow our minds to wander.
Barriers to Effective
Listening
• Grandstanding.
•Because our own experiences and
thoughts are most important to us, we
sometimes fail to listen carefully
because we are just waiting politely for
the next pause so that we can have our
turn to speak.
Overcoming
Overcoming Barriers
Barriers
With Powerful Listening Skills
Listening Levels
• Empathic (with the others’ Frame of
Reference)
• Attentive
• Selective
• Pretend listening
• Ignoring
10
Which table is longer?
Continued….
• Control your surroundings.
Whenever possible, remove
competing sounds. Close windows or
doors, turn off TVs and iPods, and
move away from loud people, noisy
appliances, or engines. Choose a quiet
time and place for listening.
Powerful Listening Skills
• Stop talking.
• The first step to becoming a good
listener is to stop talking.
• Let others explain their views.
Continued….
• Establish a receptive mind-set.
• Expect to learn something by
listening.
• If the message is complex, think of
about it.
Continued….
• Keep an open mind. We all filter
information based on our own biases
and values.
• Listen for facts
• Be fair to the speaker.
• Hear what is really being said, not what
you want to hear.
Continued….
• Listen for main points. Heighten
your concentration and satisfaction
by looking for the speaker’s central
themes.
• Capitalize on lag time. review the
speaker’s points.
• Anticipate what is coming next.
• Evaluate evidence the speaker has
presented.
• Don’t allow yourself to daydream.
• Try to guess what the speaker’s next
point will be.
Continued….
• Judge ideas, not appearances.
Concentrate on the content of the
message, not on its delivery. Avoid
being distracted by the speaker’s
looks, voice, or mannerisms.
Continued….
• Hold your fire.
• Force yourself to listen to the
speaker’s entire argument or message
before reacting.
Continued….
• Take selective notes.
• Provide feedback.
Purpose of
Communication
• To Inform:
– To communicate a happening
– Answer these questions:
• What
• Why
• When
• Where
• Who
• How
Invitation to a captain to participate in
a football tournament(5ws & H
answered)
• To Relate:
– To be friendly
– To avoid conflicts and find mutual
beneficial relationships
• To Entertain:
– With communication moments are
lightened and tension relieved