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    Case1:Chick-n-Gravy Dinner Line: Group 2+1 Delia Victoria Adrian Gary Yoong Terry

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    Cloie Chavez
    This document summarizes data from a frozen dinner production line that was receiving complaints from supermarkets. The data tracks defects across two production lines over several days, categorizing the number of issues with underfilled packages, missing labels, spilled/mixed items, unacceptable taste, and improper sealing. Pareto charts show unacceptable taste was the most common defect. Analysis of the data found the first line had more problems with missing labels and unacceptable taste, while the second line struggled more with spills/mix-ups and improper sealing. Recommendations are made to address the most frequent defects in both the short and long term to improve quality.

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    Case1:Chick-n-Gravy Dinner Line: Group 2+1 Delia Victoria Adrian Gary Yoong Terry

    Uploaded by

    Cloie Chavez
    47 views20 pages
    This document summarizes data from a frozen dinner production line that was receiving complaints from supermarkets. The data tracks defects across two production lines over several days, categorizing the number of issues with underfilled packages, missing labels, spilled/mixed items, unacceptable taste, and improper sealing. Pareto charts show unacceptable taste was the most common defect. Analysis of the data found the first line had more problems with missing labels and unacceptable taste, while the second line struggled more with spills/mix-ups and improper sealing. Recommendations are made to address the most frequent defects in both the short and long term to improve quality.

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    This document summarizes data from a frozen dinner production line that was receiving complaints from supermarkets. The data tracks defects across two production lines over several days, categorizing the number of issues with underfilled packages, missing labels, spilled/mixed items, unacceptable taste, and improper sealing. Pareto charts show unacceptable taste was the most common defect. Analysis of the data found the first line had more problems with missing labels and unacceptable taste, while the second line struggled more with spills/mix-ups and improper sealing. Recommendations are made to address the most frequent defects in both the short and long term to improve quality.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    47 views20 pages

    Case1:Chick-n-Gravy Dinner Line: Group 2+1 Delia Victoria Adrian Gary Yoong Terry

    Uploaded by

    Cloie Chavez
    This document summarizes data from a frozen dinner production line that was receiving complaints from supermarkets. The data tracks defects across two production lines over several days, categorizing the number of issues with underfilled packages, missing labels, spilled/mixed items, unacceptable taste, and improper sealing. Pareto charts show unacceptable taste was the most common defect. Analysis of the data found the first line had more problems with missing labels and unacceptable taste, while the second line struggled more with spills/mix-ups and improper sealing. Recommendations are made to address the most frequent defects in both the short and long term to improve quality.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 20

    Case1:Chick-n-Gravy

    Dinner Line
    Group 2+1 Members: Delia
    Victoria
    Adrian
    Gary
    Yoong
    Terry
    Background

     Complaints from supermarket about firm’s Chick-n-Gravy dinner defect.


     The majority of complaints :

    Underfilled Spills/Mixed
    Missing label
    packages items

    Unacceptable Improperly
    taste sealed
    Data result (Original)

    Date Time Line Underfilled Missing Spill/ Unacceptable Improperty


    Label Mixed Taste Sealed

    5/12 0900 1 2 1 3
    5/12 1330 2 2 2
    5/13 1000 2 1 3
    5/13 1345 1 2 2
    5/13 1530 2 2 3 1
    5/14 0830 1 3 3
    5/14 1100 2 1 1 2
    5/14 1400 1 1 1
    5/15 1030 1 3 5
    5/15 1145 2 1 2
    5/15 1500 1 1 1
    5/16 0845 2 2 2
    5/16 1030 1 3 1 3
    5/16 1400 1
    5/16 1545 2 1 4 1 1 2
    Data result (Line1&Line2)
    Line1
    Date Time Underfilled Missing Spill/ Unacceptable Improperly
    Label Mixed Taste Sealed

    5/12 0900 2 1 3
    5/13 1345 2 2
    5/14 0830 3 3
    5/14 1400 1 1
    5/15 1030 3 5
    5/15 1500 1 1
    5/16 1030 3 1 3
    5/16 1400
    Total 35
    Line2
    Date Time Underfilled Missing Spill/ Unacceptable Improperty
    Label Mixed Taste Sealed

    5/12 1330 2 2
    5/13 1000 1 3
    5/13 1530 2 3 1
    5/14 1100 1 1 2
    5/15 1145 1 2
    5/16 0845 2 2
    5/16 1545 1 4 1 1 2
    Total 34
    Pareto diagram of number of defect

    Number of Defect
    25

    20

    15

    10

    5 Number of Defect

    0
    Unacceptable Missing Label Spill/Mixed Improperty Sealed Underfilled
    Taste
    Data result (category)
    Underfilled Spilled/Mixed
    Line1 Line2 Total Line1 Line2 Total
    Morning 0 1 1 Morning 2 2 4
    Afternoon 3 1 4 Afternoon 4 6 10
    5 14
    Missing Label Unacceptable Taste
    Line1 Line2 Total Line1 Line2 Total
    Morning 11 0 11 Morning 14 7 21
    Afternoon 0 7 7 Afternoon 0 1 1
    18 22

    Improperly Sealed
    Line1 Line2 Total
    Morning 0 5 5
    Afternoon 1 5 6
    11
    Pareto diagram of number of unacceptable taste defect

    Number of Unacceptable Taste Defect


    16

    14

    12

    10

    8 Number of Unaccpetable Taste Defect

    0
    Line 1 Line 2
    Conclusion
    The process of produce frozen dinners

    Material of foods Processing foods Frozen foods

    Labeling Sealing Foods packing

    Classify by
    flavors Unacceptable taste

    Others
    Case2:Tip Top Markets
    Background

     Complaints from Tip Top Market.


     Analyze the data and to make recommendation for improvement.
     On July 15,changes were implemented .
    1.Reduce out-of-stock complaints.
    2.Improve store maintenance.
    3.Reduce checkout lines/pricing problems.
    Check out whether the changes make improvement or not.
    Classifying

    Product

    Price

    Environment Service
    Check Sheet

    Product Price Service Environment


    Pareto Charts

    Product Environment Service Price


    Run Charts

    7/15
    Product

    Inventory Freshness
    Run Charts

    7/15
    Inventory&Freshness Problem

    Method Materials

    Transport Goods

    Inventory
    &
    Freshness
    Problem
    Workers Freezer
    Inventory
    Manager System
    Training
    Air
    Supervision Conditoner
    Person Equipment
    Recommendation

    Short Term:
    • 1.Employees & manager training
    • 2.Introduce inventory system
    • 3.Solve machine problem

    Long Term:
    • 1.Establish corporate culture of positiveness
    • 2.Introdue TQM
    • 3.Establish suitable principle of recruitment
    Q&A

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