Decision Support System

DECISION SUPPORT SYSTEM AND
GROUP DECISION SUPPORT SYSTEM

Decision Support Systems
 An interactive computer-based system or subsystem
that helps people use computer communications, data,
documents, knowledge and models to identify and
solve problems, complete decision process tasks, and
make decisions.
 It Offer potential to assist in solving both semi-

structured and unstructured problems
Decision Making as a Component of
Problem Solving
Intelligence
Decision
making Design
Problem
Choice solving
Implementation
Monitoring
Decision Making & Problem Solving Process
Problem Solving Factors
 Multiple decision objectives
 Increased alternatives
 Increased competition
 The need for creativity
 Social and political actions
 International aspects
 Technology
 Time compression
Components of a DSS
 Model management software (MMS)
 Coordinates the use of models in the DSS
 Model base
 Provides decision makers with access to a variety of
models
 Dialogue manager
 Allows
decision makers to easily access and manipulate
the DSS
Database Model base
DBMS MMS
Access to the
internet, networks, External database External
and other computer access databases
systems
Dialogue manager
Group Decision Support System
GDSS Contains most of the elements of

DSS plus software to provide effective
support in group decision-making
settings
GDSS (Cont.)
 Group Decision Support Systems (GDSS) were
referred to as a Group Support System (GSS) or
an Electronic Meeting System or Groupware since
they shared similar foundations.
Databases
Model base GDSS processor GDSS software
Access to the internet

and corporate intranet,
Dialogue External database External
networks, and other manager access databases
computer system
Users
Characteristics of a GDSS (1)
 Special design
 Ease of use
 Flexibility
 Decision-making support
 Delphi approach (decision makers are geographically
dispersed)
 Brainstorming
 Group consensus
 Nominal group technique
Characteristics of a GDSS (2)
 Anonymous input
 Reduction of negative group behaviour
 Parallel communication
 Automated record keeping
 Cost, control, complexity factors
Components of a GDSS and GDSS
Software
 Database
 Model base
 Dialogue manager
 Communication capability
 Special software (also called GroupWare)
 E.g., Lotus Notes
 people located around the world work on the same project,
documents, and files, efficiently and at the same time
GDSS Alternatives
high
Local area Wide area

decision network decision network
Decision frequency
Decision
Teleconferencing
room
low
close distant
Location of group members
Executive Support System
 Characteristics Board of directors
A specialized DSS that includes

all the hardware, software, data,
President
procedures, and people used to
assist senior-level executives
within the organization Function area
vice presidents
Function area
managers
Characteristics of ESSs
 Tailored to individual executives
 Easy to use
 Drill down capabilities
 Support the need for external data
 Help with situations with high degree of uncertainty
 Futures orientation (predictions, forecasting)
 Linked with value-added business processes
Capabilities of an ESS
 Support for
 defining overall vision
 strategic planning
 strategic organizing and staffing
 strategic control
 crisis management
Advantages of GDSS
- Adapting human factors for these technologies,
- Facilitating interdisciplinary collaboration, and
- Promoting effective organizational learning.
- More participation
- Group synergy
- Automated record keeping
Advantages of GDSS (Cont.)
- More structure in the meeting
- Higher group satisfaction with the meeting process.
- The new technology has enabled larger groups to
meet, resulting in more information, knowledge, and
skills that are brought to bear to the task at hand.
Disadvantages of GDSS
- Slow Communication
- Not all Tasks are Amenable to GDSS
Conclusion
 Today, GDSS is characterized by being adapted
for a group of people who collaborate to support
integrated systems thinking for complex decision
making.
 Participants use a common computer or network to
enable collaboration.
Bibliography
 https://www.slideshare.net/nareshrupareliya1/deci
sion-support-system-group-decision-support-system
 https://www.scribd.com/doc/126218101/GROUP
-DECISION-SUPPORT-SYSTEM-1-ppt
 http://www.differencebetween.net/business/structu
re-systems/difference-between-gdss-and-dss/
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DECISION SUPPORT SYSTEM AND

GROUP DECISION SUPPORT SYSTEM

 It Offer potential to assist in solving both semi-

GDSS Contains most of the elements of

Model base GDSS processor GDSS software

Access to the internet

Local area Wide area

 Characteristics Board of directors

A specialized DSS that includes

 strategic organizing and staffing

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