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Resource Management
BITS Pilani Lecture-4 Total ppt: 51 Date: 13/8/16 Swati Alok
Hyderabad Campus
BITS Pilani
Hyderabad Campus
Chapter-6
Recruiting Human Resources
Learning Objectives
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Recruitment process
Recruitment planning (yield ratio; make-buy skill )
Employee requisition
Recruitment
Offer Acceptance
20
Offers/Acceptance (3:2)
Job Offer
30 Interview/Offers (4:3)
Invited for Final
Interview
40
Screening/Invites (5:1)
Invited to Screening
Interview
200
Contacts/Screens (10:1)
Initial Contacts
2000
7
Internal recruitment methods
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Internal Sources of Candidates:
Hiring from Within
Advantages Disadvantages
– Foreknowledge of – Failed applicants
candidates’ strengths become discontented
and weaknesses
– Time wasted
– More accurate view of
candidate’s skills interviewing inside
candidates who will not
– Candidates have a
stronger commitment to be considered
the company – Inbreeding of the status
– Increases employee quo
morale
– Less training and
orientation required
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External recruitment sources
Vocational schools
College & universities
Competitors in labour market
Former employees
Unemployed
Military personnel
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External recruitment methods
Media advertising
Employment agencies
Job fairs
Internships
Walk-in interviews
Event recruiting
E-recruitment
Employee Referrals
– Applicants who are referred to the organization by current
employees
• Referral is a cost-effective recruitment program.
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External recruitment methods
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Designing advertisement
• When drafting your recruitment advertisements, bear in mind the following points which are universally applicable job
advertisement should be:
• eye-catching (Wherever you advertise, have a bold heading. You can use the job title itself if it sounds impressive or
is unusual..Alternatively, you might prefer to put the name of your company across the top of the advertisement. Do this if it is
both well known and has a good reputation locally or nationally, as appropriate. )
• concise (Once the potential applicant has seen the recruitment advertisement, lie must study it. To encourage this, the
text should be brief and to the point. Supply key information as succinctly as possible. Use compact paragraphs and short
sentences. Stick to plain English, avoiding fancy and confusing phrases. If details are not relevant, cut them out. Should your
words not be absolutely clear, change them. Otherwise, the reader will lose interest and look at the next advertisement
instead. )
• logical (Similarly, set out the text in a sensible and progressive order (job duties, salary, fringe benefits and so on).
Jumping back and forth to and from different subjects is discouraging. Each paragraph should deal with one, self contained
topic. Every sentence should make one simple point Do not cover the same topic or points again. Never repeat yourself)
• humour-free (Although humour can be very effective in some advertising campaigns, steer clear of it in recruitment
advertisements. Most people view job hunting as a serious matter-they could be unemployed with a mortgage to pay and
children to support- and might be alienated by comments which they regard as flippant or patronizing. Also, everyone’s sense
of humour is different. ‘Funny ha-ha’ to one person may be ‘funny peculiar’ to another. )
• non-discriminatory (As always, you should avoid discriminating on the grounds of sex, marital status or race. The
presentation and phrasing of your advertisements must not imply that only people of a particular sex, marital status or racial
group should apply for the job. Be especially careful of your job title. Replace the discriminatory ‘Barmaid’ or ‘Salesman’ with
‘Bar Person’ and ‘Sales Person’. Put ‘Typist (Male or Female)’ and ‘Car Mechanic (Male or Female)’. Should you use a
personal pronoun, state ‘He/She’ or ‘He or She’? The Equal Opportunities. It is worth adding here that you should encourage
suitable people with disabilities to contact you too. Perhaps add a phrase such as ‘We welcome applications from disabled
persons’. This will help to ensure that you are seen as a company which offers fair and equal opportunities to all suitably
qualified applicants.)
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Help
Wanted Ad
Source: The Miami Herald, March 24, 2004, p. SF. Figure 5–7
5–15
Tailoring recruitment methods to sources
External Exte campus inte referrals Headh Profession Employm
source rnal interview rnsh unting al ent
met ip associated agencies
hods
colleges
Competitors/o
ther firms
unemployed
High schools
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Assessing effectiveness of recruitment
source (example)
Source No. of No. of Total cost Turnover Average
employment acceptances after 1 performance
offers year rating at 1
year
College
recruitmen
t
referrals
E-
recruiting
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Cisco Case
Methods adopted:
Corporate website
Advertisement
Referral program (Amazing people)
Job fair (event recruiting)
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Summary
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Why is ‘Careful Selection’
important?
Legal
Organizational Costs of Recruiting
Obligations and
Performance and Hiring
Liability
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Selection Process External Environment
Internal Environment
Preliminary Interview
Selection Tests
Employment Interview
Rejected Applicants
Reference and
Background Analysis
Selection Decision
Physical Examination
Job Offer
Employment Contract
Evaluation
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Basic Testing Concepts
Reliability
– The consistency of scores obtained by the same
person when retested with the identical or equivalent
tests.
– Are the test results stable over time?
Test validity
– The accuracy with which a test, interview, and so on
measures what it purports to measure or fulfills the
function it was designed to fill.
– Does the test actually measure what we need for it to
measure?
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Types of validity
Test validity
Criterion
Content validity
validity
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Types of Validity
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How to Validate a Test (cont’d)
Step 4: Relate Test Scores and Criteria
– Correlation analysis
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Selection test
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Cognitive ability test
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Job knowledge test
Source: Reproduced by permission. Copyright 1967, 1969 by The Psychological Corporation, New York, NY. All rights reserved. Author’s
note: 1969 is the latest copyright on this test, which is still the main one used for this purpose. Figure 6–5
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Personality test
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Interest inventory test
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Integrity test
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Structured interview test
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Work sample test
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Assessment center ( A set of stimulated tasks or exercise that
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Other selection Tests
Graphology test is designed to analyse the handwriting of
an individual. It has been said that an individual’s
handwriting can suggest the degree of energy, inhibitions
and spontaneity, as well as disclose the idiosyncracies,
and elements of balance and control.
Polygraph tests are designed to ensure accuracy of the
information given in the applications. Department stores,
treasury offices and jewellery shops – that is those highly
vulnerable to theft or swindling – may find polygraph
tests useful
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Methods of Interviews
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Kinds of Interview
Type Type of Questions Field(s) where applicable
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Three Ways to Make the
Interview Useful
Beware of committing
interviewing errors
Why?
– To verify factual information provided by applicants.
– To uncover damaging information.
Former Employers
Current Supervisors
Written References
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Job offer is made through a letter of appointment.
Decency demands that the rejected applicants be informed
about their non-selection.
Contracts of Employment:
Job titles, duties, date of joining, salary, method of
payment, working hours, holidays, notice period.