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    Chapter 4 Elements of Knowledge Management

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    This document discusses the four elements of knowledge management: 1) Knowledge creation and capture which involves interaction, creativity, innovation, and capturing knowledge both tacitly and explicitly. 2) Knowledge sharing and enrichment which is crucial and can be done through communities of practice, incentive schemes, and technology. 3) Information storage and retrieval which involves organizing, categorizing, and tagging information and then making it accessible through portals, databases, and search functions. 4) Knowledge dissemination which transforms tacit knowledge into explicit knowledge that can be more widely shared through publications, presentations, websites, and libraries.

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    Chapter 4 Elements of Knowledge Management

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    uzma butt
    725 views25 pages
    This document discusses the four elements of knowledge management: 1) Knowledge creation and capture which involves interaction, creativity, innovation, and capturing knowledge both tacitly and explicitly. 2) Knowledge sharing and enrichment which is crucial and can be done through communities of practice, incentive schemes, and technology. 3) Information storage and retrieval which involves organizing, categorizing, and tagging information and then making it accessible through portals, databases, and search functions. 4) Knowledge dissemination which transforms tacit knowledge into explicit knowledge that can be more widely shared through publications, presentations, websites, and libraries.

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    Chapter 4 Elements of Knowledge Management

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    This document discusses the four elements of knowledge management: 1) Knowledge creation and capture which involves interaction, creativity, innovation, and capturing knowledge both tacitly and explicitly. 2) Knowledge sharing and enrichment which is crucial and can be done through communities of practice, incentive schemes, and technology. 3) Information storage and retrieval which involves organizing, categorizing, and tagging information and then making it accessible through portals, databases, and search functions. 4) Knowledge dissemination which transforms tacit knowledge into explicit knowledge that can be more widely shared through publications, presentations, websites, and libraries.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    725 views25 pages

    Chapter 4 Elements of Knowledge Management

    Uploaded by

    uzma butt
    This document discusses the four elements of knowledge management: 1) Knowledge creation and capture which involves interaction, creativity, innovation, and capturing knowledge both tacitly and explicitly. 2) Knowledge sharing and enrichment which is crucial and can be done through communities of practice, incentive schemes, and technology. 3) Information storage and retrieval which involves organizing, categorizing, and tagging information and then making it accessible through portals, databases, and search functions. 4) Knowledge dissemination which transforms tacit knowledge into explicit knowledge that can be more widely shared through publications, presentations, websites, and libraries.

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    of 25

    CHAPTER 04

    ELEMENTS OF
    KNOWLEDGE MANAGEMENT
    FOUR ELEMENTS OF KNOWLEDGE
    MANAGEMENT

    • Knowledge creation and capture


    • Knowledge sharing and enrichment
    • Information storage and retrieval
    • Knowledge dissemination
    KNOWLEDGE CREATION AND
    CAPTURE
    KNOWLEDGE CREATION AND CAPTURE

     Interaction among people generate knowledge


     Competitive nature of todays Org is: generates ideas and concepts.

    Two factors in determining competitiveness


    are:

     Creativity and innovation : it is essential for long term viability of


    any organization.
    Create new product ,
    Develop efficient Manufacturing process
    Improve designs and function
    CONTD..

    Creativity and Innovation are 2 important traits and skill needed


    to make the organization more productive and competitive and it
    requires proper management.
    DIFFERENCE BETWEEN SKILLS AND
    TRAITS
    • Skills are tangible factors that you actually bring to the
    table. Things such as HTML, PowerPoint, Tax Preparation,
    Medication Compounding, Social Media Management, Lesson
    Planning, Accounts Receivable, Contract negotiations, etc.
    They are things that require you to develop a certain level of
    understanding, productivity or efficiency to claim expertise.

    A trait is therefore defined as, “a quality that makes one


    person or thing different from another”. These are the
    things that make you who you are, that are part of your
    personality: the things that make you different from other
    people. The difference is that these are subjective. One
    person's definition of being hard-working is not the same as
    another's. Traits come without a quantifiable or standard
    measure. They are often, but not always, amplifiers of how
    you do or complete something that is a skill.
    METHODOLOGY FOR CREATIVITY

    • Brainstorming : Sharing views and ideas of


    different minds and solving problem by
    presenting ideas
    • Mental Models

    • Capturing knowledge by tacit and explicit


    • Within organization
    • Outside organization
    CONTENT MANAGEMENT

    • Most important component of Knowledge creation


    and capturing

    • Content management is the process of


    organizing and consolidating these pieces
    of content (text, graphics, and multimedia clips)
    and tagging schemes (XML, HTML, etc,) in the
    most efficient way and storing them only one
    time in a repository, known as a content
    management system
    CONTENT MANAGEMENT

    Its the creation of an information Database


    • Three decisions involve in the process of populating
    the information database
    1. First: How new information will be created
    contributed and Published
    2. Second :Who will have access or right to
    update or delete information in database
    3. Third: which information are worthy of
    inclusion in the database.
    SUBMISSION AND INDEXING

    • Many ways by which information can be gathered


    and submitted into the KM System (like: reports, web
    pages, hard disk)
    • Tagging and categorizing done by creator to facilitate
    retrieval.
    • Approval is needed after tagging and categorizing.
    KNOWLEDGE SHARING
    AND ENRICHMENT
    KNOWLEDGE SHARING AND
    ENRICHMENT
    • Second and most crucial element

    • Knowledge can be shared


    • By the organization with its employee: memos and instructions .
    • Between employee of organization: group discussion and internal
    meeting
    • With people outside the organization: seminars, workshops

    • KS is important for getting Competitive edge.

    • Enhanced through the implementation of


    • appropriate technologies
    • Operations and system that stimulate collaboration
    • rewards
    COMMUNITIES OF PRACTICE

    • People who have Common interest.

    • Face to face / technology based tools

    • Effective and flexible means to examine some


    knowledge issues and gain further insights into
    specific knowledge domains

    • Bind through common desire to improve their


    knowledge. (important for new employees)
    CONTD..

    • Formal and Informal COPs.

    • Act as a parallel structure and do not interfere


    with the regular responsibility and accountability
    of staff member

    • String not the pearl that makes a necklace.


    • (e.g. Engineer and Marketer)
    INCENTIVE SCHEMES

    • A worker may feel :


    • threatened to introduce and share knowledge
    into a system
    • reluctant to actively search out knowledge that
    others introduce.
    • Believe sharing and searching requires
    considerable amount of time and effort.
    • Hence, knowledge manager should create
    situation in which knowledge is shared and
    reused spontaneously .
    TECHNOLOGICAL POINT OF
    VIEW

    • The installation of an application for KS


    • lotus notes
    • Proper training of software
    • Management techniques (ACRs: marks on
    KS).
    • financial incentive.

    • Example
    • IBM (25% of total performance evaluation)
    • Buckman Laboratories (annual conference at resort)
    INFORMATION STORAGE
    AND RETRIEVAL
    INFORMATION STORAGE AND
    RETRIEVAL
    • Acquired and share knowledge is readily accessible
    to others .

    • Done by storing information in a Centralized


    location with sufficient provisions for easy Retrieval

    • Tagging and Categorizing

    • Most of the knowledge is in unstructured formats


    (reports, memos, emails) and contains valuable
    information. Hence KMS is needed.
    FOUR MAIN OPTIONS FOR STORING
    INFORMATION

    • File system storage (local network directories


    and folders)
    • Databases
    • Email
    • Websites (intranet and external)
    INFORMATION ORGANIZATION

    • It’s a 2 step process


    • manageable units
    • Categorization

    • For example: BOOK –


    • Chapters, sections.
    • List of content type (Index, profile, intro,
    appendix, abbreviation etc.)
    INFORMATION RETRIEVAL

    • Involves:
    • designing and providing information retrieval path way
    • Keeping in view structure and user

    • Personalize view (cookies, preferences)

    • Portals are capable of showing data from


    heterogeneous sources such as;
    • Microsoft,
    • Digital dashboards

    • Push technology (newsletter)


    KNOWLEDGE
    DISSEMINATION
    KNOWLEDGE DISSEMINATION

    • It’s the transformation of tacit knowledge into


    explicit knowledge that can be more widely
    shared

    • Publications, presentations, websites, videos and


    libraries of the most obvious forms of it.

    • Effective mean to disseminate knowledge.


    • Participation in external network ,
    • establishing partnership with other organizations
    • creation of Knowledge centers
    THANK YOU

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