Anti Terror Trainings For Hotels

Anti-Terror Trainings
Maya International Hotels
Livia Carbune
Oxana Ivlicheva
Manerly Salvatore
1
“What is globalization of fear?”
2
Tourism and Terrorism
 “Peace, safety and security are the primary

conditions for successful tourism
development” (Pizam & Mansfeld. 2006, p.
16 )
 “Tourism is not spared from the effects of

terrorism and has been seen to be especially
exposed and sensitive to incidents and acts
of terrorism” (Henderson, 2006, p. 54)
3
Acts of Terrorism
Taj Hotel, Mumbai - India
Location: Mumbai, India

When: 26 November 2008 – 29 November 2008 (IST, UTC +5:30)
Casualties: 174 killed, 311 injured.
4
Risk/Crisis Management
 “The nature of risk has changed so far as

tourists have increasingly become the
specific target of ‘terrorist’ violence” (Bianchi,
2006, p. 67).
 “Four key components or stages of tourism
risk management are: reduction, readiness,
response and recovery“ (Henderson, 2006)
5
Maya International Hotels
Company’s Views and Strategy toward Terrorism
 Maya International Hotels serve to protect

and satisfy all of our company’s values. This
mission, among other methods, are seen as
part of an effort to strengthen cooperation on
combating terrorist threats that have risen in
the last few decades and requires a focused
effort if we are to be successful.
6
Needs Analysis
Business Need/Gap
 Provide safe working environment for our

employees and safe accommodations for our
guests.
 Prevent and deter terrorist attacks and

provide the protection and preparation
needed against the threats.
7
Needs Analysis
Proposed Solution
 Providing all of Maya International Hotels

employees with “Anti-terror On-line” training
and ongoing assessment on their trainings.
 Providing all selected Maya International

Hotels employees with “Anti-terror On-site”
training and ongoing assessment on their
trainings.
8
Needs Analysis
Benefits to Company
 Positive image and public perceptions of Maya

International Hotels regarding to the safety and
security issue.
 Safer work environment for the employee and better
services for the guests.
 Enhance mutual understanding and trust between
the employees and the company relating the work’s
place security and safety issue.
 The possibility of lower risk of casualties and
9 damage on the property/infrastructures.
Needs Analysis
Benefits to Learners
 Giving extensive knowledge of terrorism and terrorist

attacks
 Helping employees recognize and respond
appropriately to real and potential security concerns.
 Improving the skills in operating security or safety
device equipment.
 Preparing the employees mental and readiness.
 The ability to monitor the government
warnings/alerts through color-coded threat level
system
1
TRAINING
Introduction
 “Anti-Terror On-line”
 “Anti-Terror Onsite”
1
Purpose of the Courses
 To prepare employees for the possibility of

a terrorist attack such as chemical attacks,
bomb threats; and/or hostage situations.
 To provide hotels’ management, security
service, and regular employees with
detailed knowledge about threatening
events which helps create a safer
environment for the guests and workforce
1
Anti Terror Online
Course Description
Course Length
1 hour on-line training
Prerequisite
Course participants must meet the following criteria:
New hires
Course Delivery
Training is provided by the ASP (application
service provider)
Support materials
Computer and Internet access
1
Anti Terror Online
Course Objectives
 Identify threatening situation

 Perform proper steps related to
specific of the threat (hostage
situation, bomb threat, chemical
attack)
 Monitor government
alerts through Colour-
coded Threat Level
1 System
Anti Terror Online
Course Design
 Video introducing trainee

to the course objectives
 Multiple choice screens,
where trainee wouldn’t be
able to move to the next
screen until done correctly
 Game to evaluate the
results
1
Anti Terror Online
Approximate content (1 of 2)
Hostage Situations
 Survive the initial abduction
 Be observant: observe your captor(s); observe your surroundings; observe yourself.
 Keep a survival attitude. Be positive.
 Cooperate (within reason) with your captor.
 Keep your dignity.
 Avoid insulting your abductor or talking about potentially sensitive subjects.
 Appeal to your captor's family feelings
 Try to communicate with other captives.
 Keep track of time, and try to discern patterns.
 Daydream.
 Stay mentally and physically active.
 Stay out of the way if a rescue attempt is made. Follow the rescuers' instructions carefully.
Bomb threats
1 Chemical Attack
Anti Terror Online
Approximate content (2 of 2)
MONITORING
Homeland Security advisory sy
stem
1
Anti Terror On-site Training
Course Objectives
 Demonstrate competent knowledge of the three emergency
assessments (threat, vulnerability and security), their
complexities, and their effects. (Cognitive Domain)
 Use security instruments/equipment when an emergency

situation occurs. (Psycho Motor)
 Be alert to the government warnings/alerts through color-

coded threat level system. (Affective Domain)
1
 Course Length
 12 hours (2 days; 6 hours each day)
 Certificate
 Maya International Hotels, Anti-Terror Training
Certificate
 Cost
 All training and course materials are free for
1 participants
 Support materials
 Anti-Terrorism - Emergency Manual
 Video Instructions & Pictures/Drawings
 Security Equipments
 Training Methods
 Combination between presentation method
and hands-on methods
2
Sessions
 Anti-Terrorism
 Threat Assessment
 Vulnerability Assessment
 Security Assessment
2
Outcome Example How Measured What is Relationshi
Measured to 4-lvl
Framework
Cognitive  Appropriate  Matching Acquisition of Level 2

Outcome procedures online game knowledge
during various  Interactive
threats multiple
 Security choice
Advisory  Online Quiz
Color-coded & Games
Threat Level
System
Affective/Reacti  Satisfaction  Questionnair Reaction to Level 1
on Outcome with training es program Level 2
 Awareness  Survey
regarding
2 terrorism issue
Outcome Example How Measured What is Measured Relationship
to 4-lvl
Framework
Cognitive  Appropriate Pencil-and-paper Acquisition of Level 2
Outcome procedures during test knowledge
various threats
 Security Advisory
Color-coded Threat
Level System
Skill-  Hotel emergency Work Sample Skills Level 2
Based equipments use
Outcome  Awareness regarding
terrorism issue
Affective  Satisfaction with  Interviews  Reaction to Level 1
Outcome training  Rating Forms program Level 2
Level 3
 Awareness regarding  Attitude  Safety
terrorism issue Survey Attitudes
 Attitude regarding  Questionnaire
2 Hotel’s safety s
Summary
 Companies face many forces—including new

technologies, globalization, and a diverse work force
—which means that they have to change in order to
be successful. Maya International Hotels decided to
address one of those forces, which is the
“globalization of fear” amongst the travellers
nowadays by creating a safe and secure
environment through “anti-terror” training provided to
all of their employees
2
References
 Acharya, A., Mandal, S., Mehta, A. (2008), Terrorist attacks in Mumbai: Picking
up the pieces. ICPVTR Significant Incident Report, International Centre for
Political Violence and Terrorism Research, Retrieved June 29, 2009, from
http://www.pvtr.org/pdf/ GlobalAnalysis/Analysis%20of%20the%20November
%202008%20Mumbai%20Terror%20Attacks.pdf
 Bureau of Consular Affairs, A safe trip abroad. Hijacking/Hostage Situations,
Retrieved June 27, 2009, from
http://travel.state.gov/travel/tips/safety/safety_1747
 Bureau of Diplomatic Security (November, 2001), Responding to a Biological or
Chemical Threat: A Practical Guide, Retrieved June 26, 2009, from
http://www.state.gov/m/ds/rls/rpt/20214
 Bianchi, R. (2006). Tourism and the globalization of fear: Analysing the politics
of risk and security in global travel. Tourism and Hospitality Research, 7(1), 64-74.
doi:10.1057/palgrave.thr.6050028
 Henderson, J. C. (2006). Managing tourism crises: Causes, consequences and
management (1st Ed.). Burlington, MA: Butterworth-Heinemann.
2
References
 Homeland Security Advisory System. Homeland Security. Retrieved June 26,
2009, from
http://www.dhs.gov/xinfoshare/programs/Copy_of_press_release_0046
 How to Psychologically Prepare for a Terrorist Attack. How to survive a chemical
or biological attack. The guide to keeping yourself and your family safe in a crisis
situation. Retrieved June 26, 2009, from http://www.chemical-biological-attack-
survival-guide.com/psychologically-prepare-for-attack
 Noe R., (2008). Employee Training and Development 4th ed. New York,
NY:McGraw-Hill Irwin.
 Pizam, A. (1999). A comprehensive approach to classifying acts of crime and
violence at tourism destinations. Journal of Travel Research, 38(5): 5-12.
doi:10.1177/ 004728759903800103
 Pizam, A., & Mansfeld, Y. (2006). Tourism, security and safety: From theory to
practice. Burlington, MA: Elsevier Butterworth-Heinemann.
 Sonmez, S. F., Apostolopoulos, Y., & Tarlow, P. (1999). Tourism in crisis:
2 Managing the effects of terrorism. Journal of Travel Research, 38, 13-18.
doi:10.1177/004728759903800104
Thank You
 Questions?.....

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Anti-Terror Trainings

Maya International Hotels

 “Peace, safety and security are the primary

 “Tourism is not spared from the effects of

Location: Mumbai, India

 “The nature of risk has changed so far as

 Maya International Hotels serve to protect

 Provide safe working environment for our

 Prevent and deter terrorist attacks and

 Providing all of Maya International Hotels

 Providing all selected Maya International

 Positive image and public perceptions of Maya

 Giving extensive knowledge of terrorism and terrorist

 To prepare employees for the possibility of

 Identify threatening situation

 Video introducing trainee

 Use security instruments/equipment when an emergency

 Be alert to the government warnings/alerts through color-

Cognitive  Appropriate  Matching Acquisition of Level 2

 Companies face many forces—including new

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