8D Methodology

8D Methodology
What is 8D?
Ford Motor Company started a
problem solving process known as
8D
which takes
8 Disciplines
and uses them to tackle engineering problems
8D Problem Solving
Bytaking this approach we can continuously

improve quality by eliminating the causes of
problems and prevent their reoccurrence.
What are the 8 Disciplines?
1. Define the problem.
2. Build a team.
3. Containment action.
4. Determine the root cause.
5. Verify the root cause.
6. Corrective Action.
7. Prevention.
8. Congratulate the team.
D1. Define the Problem
Do we know EXACTLY what the problem is?
Have we seen the problem before?
What evidence of the problem is available?

D2. Build a Team
Once a problem has been
bought to our attention, a team
must be formed to tackle the
problem.
Ideally,
this will be a team of
people with a variety of skills
and knowledge related to the
problem.
D3. Containment Action
What action can be taken immediately?

Do we have stocks that need sorting?
Are we still manufacturing parts with the
problem?
Will the actions that we take cause other
problems?
D4. Determine the Root Cause
Has the cause of the problem been identified?
Is there more than one cause?
Did we refer to the F.M.E.A.?

D5. Verify the Root Cause
Are we sure that the root cause has been

properly identified?
D6. Corrective Action
Has everyone been notified of the actions

taken?
Have we reviewed and updated the relevant

F.M.E.A.?
Have any temporary short term fixes been

removed?
D7. Prevention
Have we taken all actions to prevent

reoccurrences?
Have we considered other similar products or

processes?
D8. Congratulate the Team
Havewe identified each individual team

members contribution to solving the problem?
Have we acknowledged and appreciated the

efforts involved?
8D
We have now seen the 8D problem solving
method.
Understanding the 8D approach will help in

tackling future problems.
8D Methodology
8D is a problem-solving methodology for product and process

improvement.
It is structured into eight disciplines, emphasizing team synergy.
The team as a whole is better and smarter than the quality sum of the
individuals
By cross-functional team, mean a group of people from different
organizational vehicle that brings together diverse talents to solve a
business problem.
The cross-functional team should consists of members from management,
workers on the floor who actually perform the task, engineering, quality
people and any other relevant department that has input into the product.
Customer Consumer
A person may be consumer who A person who consumes the

buys the product regularly or product for their personal
uses the product for its self or for consumption i.e., ultimate user
selling purpose. of the product or services.
INTERNAL AND EXTERNAL
CUSTOMER
Internal Customer:
An internal customer who exists within the organization.
Every function, whether it is engineering, order processing, or
production, has an internal customer- each receives a product or
service, in exchange, provides a product or service.
Every person in a process is considered a customer of the
preceding operation.
External Customer:
An external customer who exists outside the organization.

An external customer can be defined in many ways, such as
1. The one who use the product or service.
2. The one who purchases the product or service.
3. The one who influences the sale of the product or service.
Eg: - Black Thunders determined the customer to be the children

when they introduced their theme park. The children never paid
for their enjoyment but the children influenced the sale.
CUSTOMER RETENTION
It means retaining the customer to support the business. It is

more powerful and effective than customer satisfaction. For
Customer Retention, we need to have both Customer
satisfaction & Customer loyalty.
The following steps are important
for customer retention
1. Top management commitment to the customer satisfaction.
2. Identify and understand the customers what they like and dislike
about the organization.
3. Develop standards of quality service and performance.
4. Recruit, train and reward good staff.
5. Always stay in touch with customer.
6. Work towards continuous improvement of customer service and
customer retention.
7. Reward service accomplishments by the front-line staff.
8. Customer Retention moves customer satisfaction to the next
level by determining what is truly important to the customers.
STRATEGIC QUALITY
PLANNING
Goals Long term planning (Eg : Win the war)
Objectives Short term planning (Eg : Capture the bridge)
Goals should
Improve customer satisfaction, employee satisfaction and

process
Be based on statistical evidence
Be measurable
Have a plan or method for its achievement
Have a time frame for achieving the goal
Finally, it should be challenging yet achievable
SEVEN STEPS TO STRATEGIC
QUALITY PLANNING :
1. Customer needs
2. Customer positioning
3. Predict the future
4. Gap analysis
5. Closing the gap
6. Alignment
7. Implementation
POKA YOKE
Japanese term coined by a Japanese engineer named Shingeo

Shingo originally called as Baka- Yoke means FOOL PROOFING,
developed based on the answers to the following questions
pertaining to a defect on a product/part.
1. What is the defect?

2. When is the defect discovered?
3. What are the standard elements involved in making the part or
assembly?
4. What mistakes or errors are made?
5. Why are the mistakes made?
CHARACTERISTICS
1. Capable of being used all the time by all workers.

2. Usually installed with low implementation cost.
3. Provides instantaneous feedback, prevention or correction.
4. A component is not having the correct shape or form, then the
production process should defect it before performing any
operation on it.
CLASSIFICATION
1. Prevention based Poka Yoke

2. Detection based Poka Yoke
3. Places where Poka works well
STEPS OF Poka Yoke
1. Select a pilot process or a trouble-some area of the facility of interest.

2. Ask the workers to make a list of most common mistakes that result in the
loss of materials/unproductive time in these areas.
3. Workers should use Pareto analysis to rank order these errors according to
their frequency of occurrence.
4. Workers should rank the errors according to their importance and impact
on the process and the environment.
5. Workers should develop Poka Yoke devices in consultation with
engineering and design staff that eliminate the top ranked errors from both
lists.
6. The implementation team should analyze the errors, frequency and their
respective cost before any Poka Yoke methods.
BENEFITS OF Poka Yoke
1. Reduction in waste and associated machining as nonconforming material is

identified at each stage rather than an inspection stage between several
pairs of stages.
2. Reduction of waste in the system leads to reduction in Inventory holdings.
3. Extended life of machines is possible if the production is set for a specific
production rate since they always produce good quality product. This avoids
unnecessary run of the machines to cope up with the defective production of
parts.
4. Improvement in customer satisfaction levels because better quality
product is delivered to them.
5. Improvement in employees relationship as it encourages more
involvement of operators and team members.
LIMITATIONS
It increases the time of inspection that the operator would spend

on his job.
2. Increased time of inspection does not mean reduced cost of
scrap in the long run.
3. In short term, there will be a sharp increase in scrap materials
cost.

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8D Methodology

Bytaking this approach we can continuously

Have we seen the problem before?

What evidence of the problem is available?

What action can be taken immediately?

Has the cause of the problem been identified?

Is there more than one cause?

Did we refer to the F.M.E.A.?

Are we sure that the root cause has been

Has everyone been notified of the actions

Have we reviewed and updated the relevant

Have any temporary short term fixes been

Have we taken all actions to prevent

Have we considered other similar products or

Havewe identified each individual team

Have we acknowledged and appreciated the

Understanding the 8D approach will help in

8D is a problem-solving methodology for product and process

A person may be consumer who A person who consumes the

An external customer who exists outside the organization.

Eg: - Black Thunders determined the customer to be the children

It means retaining the customer to support the business. It is

Improve customer satisfaction, employee satisfaction and

3. Predict the future

5. Closing the gap

Japanese term coined by a Japanese engineer named Shingeo

1. What is the defect?

1. Capable of being used all the time by all workers.

1. Prevention based Poka Yoke

1. Select a pilot process or a trouble-some area of the facility of interest.

1. Reduction in waste and associated machining as nonconforming material is

It increases the time of inspection that the operator would spend

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