English 03: By: Gede Deny Wilyarta

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ENGLISH 03

BY: GEDE DENY WILYARTA


QUESTION TAG

YES & NO GERUND


QUESTION

HOME
HANDLING GUEST

WHAT QUESTION

QUESTION WORD

HANDLING GUEST
YES & NO QUESTION

In English, there are two basic types of


questions:Yes / Noquestions andWh questions
.Yes / Noquestions are also calledclosed
questionsbecause there are only two possible
responses:YesorNo. When forming aYes /
Noquestion, it must include one of these verbs:BE
,DO,HAVE, or amodal verb. It is impossible to
ask aYes / Noquestion without one of these verbs.
FORMING
With an auxiliary verb
(be, doorhave) + subject + main verb or with a modal verb +
subject + main verb
Example:
Where there is no auxiliary verbbe,haveor modal verb already present in the
statement, we use the auxiliarydo, does, did:

WARNING

When there is more than one auxiliary verb or a modal verb plus auxiliary verb(s), we
only put the first auxiliary or the modal verb before the subject and the others after
the subject:
Auxiliary + subject + auxiliary + verb
Isthis phone callbeingrecorded?
Modal + subject + auxiliary + auxiliary + verb
Shouldwehavebeen writing this down?
Without an auxiliary verb
When we askyes-noquestions using the main verbbe, we dont use an
auxiliary verb. The word order is:be+ subject:
Is the weathernice in Turkey in the winter?
Was sheangry when you told her about the accident?
When we ask yes-no questions with the main verb have, we can also use the
word order verb + subject, but its sounds rather formal. We use have got and
do as more neutral or informal alternatives;
Have you an identity card? (formal)
Do you have an identity card?(neutral)
WARNING
Have you got an identity card?(informal)

When we ask questions with the main verbhavein the past to refer to possession, we
usedid haverather thanhad got:
Didyouhaveyour glasses with you when you left the car?
Hadyougotyour glasses with you when you left the car?(less common)
Responding toyes-noquestions
IMPORTANT

Is/does/hasandthird person singular(Ana, Tommy, she, he, it)


wasfor I andthird person singular(Ana, Tommy, she, he, it)
dofor I, you, andplural subject(Ana and Tomi, we, they)
are/werefor you andplural subject(Ana and Tomi, we, they)
havefor I, you, andplural subject(Ana and Tomi, we, they)
and infuture perfectandfuture perfect continuous tensenot
affectedby gender
amonly for I
GERUND
Gerunds are words that are formed withverbsbutact asnouns.

What the differences gerund and present participle??????

Gerund (v-ing) as a noun


Axample:
Your singing is beautiful

vs
present participle as an adjective that describes the noun or describes what we are
doing
example:
I am running
It was an amazing film
TOO AND ENOUGH
FORM
too + adjective/adverb
too much/many + noun
too much/many + of + pronoun/determiner
adjective/adverb + enough
enough + noun
enough + of + pronoun/determiner
Meaning
Toois used to mean more than sufficient or more/less than necessary.
Itstoo lateto stop him.
Jerry wastoo youngto watch the movie.
There aretoo many peopleon this train, theres nowhere to sit.
You havetoo much money, give some to me.
Youve eatentoo many of thosecakes.
Enoughis used to mean sufficient
Your clothes arebig enoughto fit me.
Youve doneenough work. You can stop now.
Have you gotenough moneyto buy me a drink?
Enoughis used in negative sentences to mean less than sufficient or less than
necessary.
Yourenotworkingfast enough, you wont finish on time.
Sorry, I haventgotenough foodfor everyone.
Notenough of myfriends are coming to the party.
Additional points
Enoughcan be used without a noun if the meaning is clear.
Theres a lot of food but notenoughfor everyone.
Enoughcan be replaced withthebefore a noun.
I dont havethe moneyto go on holiday.
His company doesnt havethe resourcesto do the job.
Timeorroomcan be used alone to mean enough time or enough room.
Is thereroomin your car for one more person?
Do we havetimefor a coffee?
QUESTIONS WORD

Wh-questions begin withwhat, when, where, who, whom, which,


whose,whyandhow. We use them to ask for information
Formingwh-questions

Withanauxiliaryverb
wh+anauxiliaryverb(be,doorhave)+subject+mainverb orwith
wh+amodalverb+subject+mainverb:
Without an auxiliary verb
Whenwhat, who, whichorwhoseis the subject or part of the subject, we do
not use the auxiliary. We use the word order subject + verb:
WHAT A QUESTIONS TAG?

Question tags are short questions at the end of statements.


They are mainly used in speech when we want to:
a. confirm that something is true or not, or
b. to encourage a reply from the person we are speaking to.
Form :
Positive Statement negative question tag
Negative statement positive question tag
The statement have raising intonations at end of the sentences.
The auxiliaries (is, am, are, has, do, does, did) are repeated in the
tags.
for example:
a. They aren't funny, are they?
b. Jack is from Spain, isn't he?
Other verbs use dont/ doesnt / didnt on the tags.
for example :
a. You play the guitar, don't you?
b. They went to the cinema, didn't they?
Some verbs / expressions have different question tags.

For example:
I am - I am attractive, aren't I?
Positive imperative - Stop daydreaming, will / won't you?
Negative imperative - Don't stop singing, will you?
Let's - Let's go to the beach, shall we?
Have got (possession) - He has got a car, hasn't he?
There is / are - There aren't any spiders in the bedroom, are there?
This / that is - This is Paul's pen, isn't it?
HANDLING GUEST

Greetings (Good morning/afternoon/evening).


What can I do for you, Sir/Maam?
Could I take your name, please?
Just a moment, please. Ill see if Mr./Mrs... is free/available.
Have a seat, please.
Would you like something to drink?
Im sorry, Sir/Maam. Mr./Mrs... is not in.
Would you like to leave a message?
HOW TO HANDLING GUEST COMPLAINT

Handle customer complaints with L E A R N, and your customers will feel


appreciated!
L.E.A.R.N. is an acronym, with 5 easy steps to follow:
LISTEN - Listen carefully to your customer. Don't interrupt or tell the
customer to calm down, this will only ignite the anger.
EMPATHIZE - Feel the pain of the customer, and tell her that you can
understand how they feel.
APOLOGIZE - Apologize to the customer, even if you feel that you have no
part in the problem. Do not blame the customer, but there is no need to
take the blame yourself!
REACT - Decide what you will do to resolve the problem, and tell this to the
customer.
NOW! - Do not delay. Take immediate action! The longer you wait, the
harder it is to produce outstanding customer service.
Miss. Kayla : This is Kayla in room 505, I checked in about ten minutes ago.
Receptionist : Oh, yes, Miss. Kayla. How can I help you?
Miss. Kayla : My bathroom, its in a terrible condition. When I tried the shower, no
water came out at all.
Receptionist : Oh, dear. Im sorry to hear that. Ill have someone fix it
immediately

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