Employee Retention Strategies

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Presented by:

Jagdeep Kaur
15MBA1071
Aalam
15MBA1074
Th. Janardhan Meetei- 15MBA1075

Content
What is employee retention?
Why is it necessary to retain top
performing employees?
What the major strategy to retain
employees?
Case study

What is employee
retention?
Employee retentionrefers to the ability
of an organization to retain its employees
Efforts to retain employees should be
targeted at valuable, contributing
employees.
Employee turnoverresulted from low
employee morale, absence of a clear
career path, lack of recognition, poor
employee-manager relationships or many
other issues

Why is it necessary to
retain top performing
employees

Cost minimization
Star performer
Rigorous hiring process
Familiarity of company policies,
culture and ethics
Employee loyalty
Competitor

What the major strategy to retain


employees

Working environment
Employee growth strategies
Employee relationship strategies
Employee compensation strategies

Compare the two pictures

Working environment
Workplace that attracts, retains and
nourishes good people.
Developing a corporate mission,
culture and value system to insisting on
a safe working environment.
Example of good working environment
Google India
Marriot hotel, India
American Express, India

Fun at work
Open door policy
Talent development program
Cross departmental exposure
Rewards and recognition

Employee relationship strategies

What can you do as a Manager to improve


employee relationship
Write a letter of commendation and send a copy to the
family.
Write a letter to the family thanking them for supporting
your employee.
Have an open house. Invite the families for a tour to see
what the spouse/parent does.
Hold social activities such as family picnics, holiday
parties, special events.
Celebrate birthdays.
Take people out to dinner to celebrate an achievement.
Hold public celebrations when the company hits major
milestones.

Employee growth strategies

Employee growth strategies deal with personal


and professional growth.
Good employees want to develop new knowledge
and skills in order to improve their value in the
marketplace and enhance their own self-esteem.
Training and education can include:
in-house curriculum for skills training and
development
outside seminars and workshops
cross-training
bringing in outside experts to educate employees
about subjects that affect their personal lives.

Employee compensation strategies


Effective employee compensation strategies stem from one
fundamental principle: money alone will not retain most
employees.`

Smart employers use a variety of hard (monetary) and


soft (non-monetary) employee compensation strategies
Discuss total employee compensation (salary, benefits, bonuses,
training, etc.).
Design reward systems to stimulate employee involvement.
Use flexible employee benefits to respond to a changing
workforce.
Offer stock options.
Offer time off, other forms of non-financial employee
compensation.
Provide childcare and/or eldercare.
Provide employee assistance programme

Case study on employee retention


The story.Naukri.com, the Indian online recruitment
company, was founded in 1997. At that time there
were only 14,000 internet users in India.
Twelve years and an estimated 50m internet users
later, the company had come a long way. After an
initial public offering and expansion into other related
businesses under the umbrella of its Info Edge parent
company, Naukri had become Indias leading online
recruitment company by 2009.
From the start, Naukri had encouraged an
organizational culture that valued energy,
enthusiasm, youth and experimentation. This
contrasted with the more hierarchical structure at
many Indian companies and made Naukri the hot
dotcom business in India for young, bright talent

The challenge.One of Naukris attractions


had been its employee stock option plan
(ESOP). But when the Indian stock market
plunged following the onset of the global
financial crisis in late 2008, this lost its appeal
as a hiring and retention tool.
Senior executives feared that several
employees would be tempted by job offers
from other technology companies.
Personnel decisions had always been key to
Naukris growth and development. Now the
challenge for the company was to adjust its
hiring and retention strategy, and to keep
employees motivated.

The strategy.The company decided to focus more on providing a compelling


rationale for why anyone should want to work for Naukri.
Knowing that the falling share price had made the ESOP less attractive, Sanjeev
Bikhchandani, the companys co-founder and chief executive, and Hitesh Oberoi,
who went on to become the chief operating officer, took two quick steps to
address employees financial concerns. First, instead of offering new ESOPs at
the market price, which had been standard policy, the company issued ESOPs at
the lower price of Rs10 so employees could see value in them.
Second, the company introduced monthly financial incentives for its sales team,
replacing the previous quarterly scheme that was similar to those at many other
Indian companies.
Mr Bikhchandani and Mr Oberoi also emphasised the companys culture,
portraying Naukri as a business that represented the new, young, vibrant India,
offering a fun work environment and the chance to grow within the organisation.
The team highlighted Naukris huge brand equity, respect in the market, easy
access to top management and the incentive of seeing ones work reflected in
customer traffic to the company.
Naukris leaders pointed out that working for a large US tech company might
seem tempting but employees would probably have to wait much longer to get
to a senior level with the ability to make things happen. At Naukri, by contrast,
anyone in the marketing or technical department with an idea for improving the
company website could get this implemented immediately and see the impact.

The results.Most of Naukris top team from the founding stage


have stayed with the company. Personnel turnover is low
compared with other companies in the online recruitment sector,
and in particular when compared with Indias tech and businessprocess outsourcing (BPO) industries.
In addition, several key executives who did leave Naukri
subsequently returned.
The lessons.Companies must have a compelling rationale at all
times for why anyone should work for them. They should be ready
to manage talent through the boom and bust cycle, especially in
an emerging economy.
When designing ESOPs, they should be realistic about the pull of
this tool when the economy is sluggish, and be prepared to adjust
the terms.
Companies can contain the cost of talent with sound retention
policies such as putting people in jobs that play to their core
strengths, empowering them so that they can perform to their
best and having an energetic, vibrant and entrepreneurial culture.

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