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    Taj Pawan

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    pawan kumar pathak
    The document provides information about the Taj and Hilton hotel chains. It discusses the founding and history of the Taj group, including key dates and properties. It also outlines the brands, future plans, and some notable hotels of both groups. For Hilton, it discusses the founding by Conrad Hilton in 1919 and gives an overview of the company's growth and expansion over the decades through acquisitions and new properties. Both hotel groups offer extensive amenities and services across their properties.

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    © All Rights Reserved
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    Taj Pawan

    Uploaded by

    pawan kumar pathak
    97 views54 pages
    The document provides information about the Taj and Hilton hotel chains. It discusses the founding and history of the Taj group, including key dates and properties. It also outlines the brands, future plans, and some notable hotels of both groups. For Hilton, it discusses the founding by Conrad Hilton in 1919 and gives an overview of the company's growth and expansion over the decades through acquisitions and new properties. Both hotel groups offer extensive amenities and services across their properties.

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    The document provides information about the Taj and Hilton hotel chains. It discusses the founding and history of the Taj group, including key dates and properties. It also outlines the brands, future plans, and some notable hotels of both groups. For Hilton, it discusses the founding by Conrad Hilton in 1919 and gives an overview of the company's growth and expansion over the decades through acquisitions and new properties. Both hotel groups offer extensive amenities and services across their properties.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    97 views54 pages

    Taj Pawan

    Uploaded by

    pawan kumar pathak
    The document provides information about the Taj and Hilton hotel chains. It discusses the founding and history of the Taj group, including key dates and properties. It also outlines the brands, future plans, and some notable hotels of both groups. For Hilton, it discusses the founding by Conrad Hilton in 1919 and gives an overview of the company's growth and expansion over the decades through acquisitions and new properties. Both hotel groups offer extensive amenities and services across their properties.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 54

    Hospitality

    presentation

    O
    T

    ALL
    you

    of

    in

    Hospitality
    presentation
    made by : Pawan kumar pathak
    b1

    acknowledgment
    I , am Pawan kumar pathak student of
    frankfinn is being feel very proud that Im
    a frankfinian because frankfinn provide us
    marvelous faculty as Mr. Ajainder
    Bansal as well as so many faculties who
    is very talented in their field so I would
    like to thanks to frankfinn and Mr.
    Ajainder Bansal who provide me such
    a fantastic training of Hospitality .Im
    also thanks to my parents who give me
    this oppournity to get training in

    Taj Mahal Palace & Tower

    Introduction of taj
    The Indian Hotels Company
    Limited(IHCL) branded asTaj
    Hotels Resorts and
    Palaces,is an Indian chain of
    hotels and resorts
    headquartered in the Oxford
    House inMumbai.This
    company is a part of the
    Tata Group.
    Mr. Jamshetji Nusserwanji Tata ,
    founder of theTata Group,
    opened the
    Taj Mahal Palace & Tower, the
    first Taj property and the first
    Taj hote l, on December 16,
    1903.

    Founder(s)
    Parent
    Mr. Jamshetji Nusserwan
    Tata Group
    ji Tata

    Founded
    1903

    Headquarters
    Mumbai, Maharashtra,
    India
    CEO & MD
    Mr. Raymond Bickson
    Products
    Hotels,resorts,palaces,
    Tajsafaris,TajAirandspa
    Industry

    Website
    www.tajhotels.com

    History of taj
    Taj Hotels Resort and Palaces records to
    own and operate 76 hotels, 7 palaces,
    serviced apartments,6 private islands
    and 12 resorts and spas, spanning 52
    destinations in 12 countries across 5
    continents and employ over 13000
    people.Besides India, Taj Hotels Resort
    and Palaces are located in the
    United States of America,England,Africa,
    theUnited Arab Emirates,Maldives,
    Malaysia,Bhutan,Sri LankaandAustralia.

    Taj Hospitality Brands


    Taj Luxury
    Taj Exotica

    Taj Safaris

    Future plan
    1} Taj Group to soon launch second
    property in Kolkata .
    2} Taj Group plans Rs100 crore
    investment in Kerala for open luxury
    resorts at Munnar and Bekal .

    Taj Bangalore

    Falaknuma Palacein
    Hyderabad,India

    Year Event

    1903
    The Company opens its first hotel, the "Taj Mahal Palace" in
    Mumbai, India.

    1974
    The Company opens its first five star deluxe beach resort, the "
    Fort Aguada Beach Resort" in Goa.
    The Company begins business in metropolitan hotels by opening
    the five star deluxe hotel, the "Taj Coramandel" in Chennai.

    1980
    The Company opens its first hotel outside India, the "Taj Sheba
    Hotel" in Sana'a, Yemen.

    1984
    The Company entered into a licence agreement to operate the "
    Taj West End" in Bangalore, "Taj Connamera" in Chennai and the "
    Savoy" in Ooty.

    1989
    The Company opens a .five star deluxe hotel in
    Calcutta, the "Taj Bengal."

    1990
    The Company establishes the Taj Kerala Hotels
    and Resorts Limited with the Kerala Tourism
    Development Corporation.

    1998
    The Company opens the "Taj Exotica" in
    Bentota, Sri Lanka.

    2000
    The Company establishes Taj GVK Hotels and
    Resorts Limited with the GVK group to operate
    three hotels in Hyderabad.

    2001 a} The Company is awarded the

    management contract. for the "Taj Palace",


    Dubai.
    B} The Company launches the "
    Taj Exotica Spa and Resort " in Maldives.
    2002 - The Company obtains licences to
    manage and operate two leisure hotels: the "
    Rawal-Kot" in Jaisalmer and the "Usha Kiran
    Palace", Gwalior.
    2003 - The Company relaunches its flag ship
    property as the "Taj Mahal Palace and Tower ."

    2004 A} The Company launches its

    first luxury serviced.apartments, "


    Wellington Mews" in Mumbai.
    B} The Company opens its first economy
    hotel under the brand "Ginger" in
    Bangalore.

    2005 -

    The Company obtains a


    management contract to operate "
    The Pierre" in New York, USA.
    The Company entered into a
    management contract to operate the "Taj
    Exotica" in Palm Island, Jumeirah, Dubai.

    2006 - The Company acquires the "W" hotel in

    Sydney, Australia which is later renamed as the "


    Blue Sydney".
    The Company commences operation of its first
    wildlife lodge atMahua Kothi, Bandhavgarh.

    2007-A} The Company acquires the "Ritz-Carlton"


    in Boston, USA which is later renamed as the "
    Taj Boston.

    B} The Company commences operation of its


    second wildlife lodge atBaghvan, Pench.

    2008 A}Taj Hotels Partner with Saraya

    Islands to Operate Taj


    . Exotica Hotel in Ras
    Al Khaimah, United Arab Emirates.
    B} Taj Hotels and the Tashi Group join
    hands to create the new benchmark for
    premium hotels in Bhutan -
    Taj Tashi Bhutan.

    1} Taj Kuteeram recently open in


    Bangalore, India

    Taj Varanasi
    .
    kTt

    Hilton
    Hotels
    Goa

    introduction of Hilton Hotel


    COMPANY Founded 1919 byConrad Hilton
    The end of World War II, which coincided with the
    formal incorporation of Hilton Hotels Corp., brought
    about rapid growth. The company is now one of the
    world's largest hospitality companies, with multiple
    brands, thousands of hotels and, at one time, several
    profitable casinos.
    Hilton Hotels was also a pioneer in hotel management
    and franchising, an arrangement that is the industry
    standard today.
    Hilton Hotels Corporation is the leading global
    hospitality company with more than 3,200 hotels and
    545,000 rooms in 77 countries and territories,
    including 135,000 team members worldwide.

    Industry
    Founded
    Founder(s)
    Headquarters

    Hospitality,Hotels
    Cisco, Texas(1919)
    Conrad Hilton
    7930 Jones Branch Drive,
    Tysons Corner, Virginia,
    United States.

    Nationality
    Occupation

    American
    Hotelier

    Key people { CEO and


    President }
    Parent

    Christopher J. Nassetta
    Blackstone Group

    Hilton Hospitality
    Brands
    1}
    2}
    3}
    4}
    5}
    6}
    7}
    8}
    9}

    Conrad Hotels & Resorts


    Double Tree
    Embassy Suites
    Hampton Inn
    Hilton Garden Inn
    Home 2 Suites
    Homewood Suites
    The Waldorf Astoria Collection
    HILTON GRAND VACATIONS

    Future Plan
    1} Hilton Hotel Corporation today unveiled
    plans to open up to 30 new hotels
    comprising around 4,000 rooms in the UK
    and Ireland over the next five years.
    2} Hotel chain Hilton Worldwide to set up
    50 hotels in India in five years
    3} Weplanto open more than
    650hotelsin the United. States

    AWARDS
    CAA-AAA Four Diamond Award (2002,
    2003, 2004, 2005, 2006, 2007)
    5 stars, CITQ (Corporation de lindustrie
    touristique du Qubec), Tourisme Qubec,
    every year since 2001.
    In 2010, the Casino du Lac-Leamy Hilton
    was selected by readers of the
    prestigiousCond Nast Traveler
    magazineas one of the Top 100 hotels in
    the world and among Canada's top 20
    Resort Hotels.

    Year Events
    1919:Conrad Hilton buys his first hotel.
    1920: With the Mobley runningsmoothly,
    Hilton bought two more Texas properties
    in 1920; the Melba, in Fort Worth
    1925:The first hotel carrying the Hilton
    name is constructed in Dallas.
    . 1927:Hilton opens its first hotel (the
    Waco Hilton) with cold running water and
    air-conditioning in the public rooms.

    1946:Hilton Hotels Corporation is formed.


    1947:Becomes the first hotel company to
    have its stock listed on the New York Stock
    Exchange
    1947 The Roosevelt Hilton in New York City
    becomes the first hotel in the world to
    install televisions in guest rooms.
    1948 Hilton becomes the first hotel
    company to introduce a multi-hotel
    reservations system, which is the beginning
    of the modern day reservation system.
    1949:Hilton buys the lease on New York's
    Waldorf-Astoria.

    1950 Hilton creates its first special amenity for


    female travelers a sewing kit and booklet with
    helpful names and telephone numbers.
    1953:The first European Hilton opens in
    Madrid.
    1957 Hilton offers its first brand-wide direct-dial
    telephone service.
    1963 Hilton opens its first airport hotel (San
    Francisco Airport Hilton) and pioneers the
    airport hotel concept. Business travelers
    everywhere rejoice.
    1964:Hilton International is spun off as a public
    company.
    1970:The company buys two casino hotels in
    Las Vegas.

    1973 Hilton develops the first


    centralized reservation service using
    computer technology, a breakthrough in
    customer service.
    1982:Subsidiary Conrad International
    Hotels is formed to oversee international
    growth.
    1996:Stephen F. Bollenbach becomes
    the first non-Hilton to guide the company;
    Hilton merges with Bally Entertainment
    Corporation.
    1998:Hilton spins off its gaming
    operations as Park Place Entertainment

    In 2001, Hilton agreed to sell Red Lion to


    WestCoast Hospitality
    2003 HHC was granted the naming rights
    to the
    George R. Brown Convention Centerin
    late 2003
    On December 29, 2005, Hilton Hotels
    Corporation agreed to re-acquire the
    Hilton International chain from its British
    owner.
    On February 23, 2006, the deal closed,
    making Hilton Hotels the world's fifth
    largest hotel operator in number of rooms

    Service and facilities

    Swimming pool
    Fitness centre
    Safty deposit Box
    Beauty parlor
    Travel desk
    Room service
    Car Rental
    Book Shop
    Loundry Service
    Shopping Arcade
    Currency exchange
    Guest Activity desk
    Doctor on call
    Steam,Sauna ,Jacuzzi, and
    gymnasium

    Taj
    Yes
    Yes

    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes

    Hilton
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes
    Yes

    Automated teller { ATM }


    Bar Area
    Concierge Desk
    Foreign Currency Exchange
    Gift shop

    Yes

    Yes
    Yes
    Yes
    Yes
    Yes

    Room
    of

    Amenities &
    Services
    Hot/Cold running water, Internet

    Connection, Laundry Service, Money


    Changer, Newspaper in Room, Parking,
    Reception, Restaurant, Room Service,
    Safe Box in Room, Tea/Coffee Maker,
    Telephone, Travel Desk Service, All Major
    Credit Cards Accepted, Baby Care Facility,
    Banquet, Bar, Beauty Parlor, Business
    Centre, Cable TV, Car Rental Service,
    Conference Hall, Doctor on Demand, Fax
    on Demand, Health Club, doctor on call .

    Revenue By House keeping


    1} The house keepers assists in purchasing of the
    items required for the hotel and also helps the sales
    team.
    2} They also responsible in losing or gaining the
    reputation for the hotels.
    3} They also offer specialized service to the guest and
    play an important role in customer satisfaction.
    4} The house keeping department also takes care of
    the rooms in the hotel and it revenue by maintains
    the decorative items in the hotel room in a perfect
    condition
    5} This department is also responsible for security,
    safety and environmental duties such as composting
    and recycling.

    6} House keeping department also creat


    revenue by offers laundry,
    dry
    cleaning
    and
    .
    shoe polishing facilities for the guests.
    7} The house keeping department in a hotel
    essentially deals with the cleanliness in a
    hotel. The guests feel comfortable in a
    environment which is clean and well ordered.
    8} A guest sends more time in a room than
    any other area in the hotel, so keeping the
    room clean is the duty of house keeping
    department and the satisfied customer visits
    the hotel again, by this way house keeping
    department helps to increase the revenue of
    the hotel.

    Lay out of a room

    Thank you

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