Using CMMI-ISO 9001:2000

Using CMMI-ISO 9001:2000
2003 BearingPoint, Inc. & DigitalNet Government Solutions
Agenda
Introduction
Process
Improvement Approach
Changes from Legacy Standards
Concepts of ISO-CMMI Synergy
Using ISO-CMMI Synergy for Process
Improvement
Objectives
ISO
9001:2000 and CMMI are synergistic

Synergy can be used in a systematic process
improvement approach
The approach can be implemented using
several basic cases
The approach may be used for obtaining ISO
registration and achieving CMMI maturity or
capability levels
Why ISO 9001:2000 & CMMI?

Widely
used
ISO 9000 is an international standard

CMMI is a de facto standard
Often
specified in acquisition
Newly revised
Sunset dates for predecessors are set
Standards Evolve
Lessons
learned are incorporated

Activities in emerging fields must be
addressed (cf. Frameworks Quagmire)
Some standards, e.g., ISO, require periodic
updates
When standards change:
What happens to the infrastructure?
What happens to previous investment?
What are the transition steps?
Process Improvement with ISO

9001:2000 and the CMMI
CMM
Gap
analysis
CMMI
Synergy
ISO
9001:1994
ISO 9001:2000
Gap
analysis
Systematic
Process
Improvement
Initial States
ISO
9001:1994
No experience
Experience
CMM
v1.1
No experience
Level 2 experience
Level 3 experience
Agenda
Introduction
Process
Improvement
Process Improvement is Hard

Organizations
are systems of complex

functions & processes
Differing objectives
Overlapping objectives
Ill-defined (or undefined) objectives
Everyday
pressure to deliver products

Resistance to change
Lack of clear business goals & objectives
And more...
Importance of Selecting PI Goals

Successful
PI feeds itself
Link PI goals to business objectives
improve productivity
improve quality
reduce cycle time
PI
goals tied to appraisal outcome bring

danger of mere appearance of change
ve
a
S
l
l
Wi
n
o
i
t
a
tr
Regis ur Bacon
O
Level
in 2 0 3
03!!
10
Process Improvement Approach:

Problem Solving + Framework
Problem Solving
Processes
Business goals,
objectives
Frameworks
Process
Improvement
Approach
Process
Improvement
Plan
Resources
Need to select a problem solving process to

unify ISO 9001:2000 and the CMMI
11
Process Improvement Approaches

PI approaches share common concepts:
identification of goals
analysis of the present situation
development of an approach
construction of a plan
execution of the plan
measurement of results
12
Our Selection
Problem
Solving
Frameworks
ISO 9001:2000
IDEAL
CMMI
Business goals,
objectives
Process
Improvement
Approach
Process
Improvement
Plan
Resources
13
IDEAL Phases
I
- Initiating
Identify goals, establish sponsorship, build infrastructure
- Diagnosing
Determine gaps between current and desired states

E
- Establishing
Prioritize actions, develop plan

A
- Acting
Implement plan, transition from pilot to broad use

L
- Learning
Measure performance, capture lessons

14
Systematic Process Improvement

Concept
ISO 9001:200
Implementation
Step 1
Step 2
From check-mark
to improvement
ISO
Registration
CMMI
Implementation
Step 1
Step 2
Learning
Acting
Initiating
Diagnosing
CMMI
Maturity Level
Establishing
ISO 9001:2000 - CMMI Synergy
15
Agenda
Introduction
Process
Improvement
16
Differences Between the Legacy and

Revised Frameworks
Most organizations will have some experience with

one or both legacy frameworks
They should be able to reuse their assets
But revised frameworks are different
Transitionwill
willbe
beeasiest
easiestfor
for
Transition
organizationswhere
whereprocess
process
organizations
improvementis
isaaway
wayof
oflife
life
improvement
andISO
ISOor
orCMM
CMMtargets
targets
and
aresecondary
secondary
are
17
CMMI
Based
on predecessor models
Addresses several bodies of knowledge
Systems engineering, software engineering,
integrated product development, acquisition
Identifies
Process Areas
Goals
Practices
18
CMMI Structure
Representations
Staged
Continuous
Process
Areas
Additional PAs in the CMMI

Generic
Goals
Associated with Maturity or Capability Level

Generic Practices / Common Features
Specific
Goals
Associated with Process Area (PA)

Specific Practices
19
Major Differences Between CMM and

CMMI
Choice
of two representations
Staged vs. Continuous

Institutionalization
Generic Practices & Generic Goals
At higher maturity levels,

differences between CMM
and CMMI are less important
20
ISO 9000:2000 Standards

ISO
9000:2000
Fundamentals and vocabulary

ISO
9001:2000
Requirements
ISO
9004:2000
Guidelines for performance improvements

ISO
9000-3:2000
Guidelines for the Application of ISO 9001:2000 to

Computer Software
21
ISO 9001:2000
Strong
process and systems engineering

approach
Impact on process improvement
process improvement part of the standard
ISO 9004 is devoted to process improvement
More
favorable comparison to other system /

software frameworks
22
Systems & Process Engineering in

ISO 9001:2000
Planning
customer
satisfaction
Design
measures
Requirement
Analysis
corrective
actions
measures
corrective
actions
measures
Measurement, Analysis, Corrective Action

corrective
actions
Production
product
Verify/
Validate
requirements
Review
Validate
Review
Purchasing
Verify
Process view:
interactions
among sections
23
Agenda
Introduction
Process
Improvement
24

How
How can
canwe
wedetermine
determinethe
the
synergy
synergybetween
betweenthe
the
frameworks?
frameworks?
Similarities
/ Differences
Terminology Translation
Mapping between ISO 9001 and CMMI
25
Similarities
Process
approach
Full life cycle requirements
Requirements for
Management commitment
Resources
Planning
Reviews
26
Differences
Language
ISO uses shall statements (prescriptive); CMMI doesnt
Compactness of statements in ISO
e.g., determine and provide resources is implemented
in CMMI with GP 2.2 and GP 2.3 in all PAs)
Details
ISO is very sparse
There are 135 shall statements but over 360 derived
requirements
CMMI provides practices, subpractices, typical work
products, & amplifications
27
Differences
Guidance
ISO has not provided detailed implementation

guidance
CMMI has Capability Levels and Maturity Levels
Process
Improvement
ISO 9004:2000 provides very high level guidance for

process improvement
CMMI is devoted to process improvement
Distinguishes Organization and Project level
process improvement activities
Defines improvement progression through levels
28
Differences
ISO requires organizations to establish QMS but

does not explicitly require institutionalization
building strong process infrastructure is left to
the organization
CMMI very strongly emphasizes institutionalization
through Generic Goals and Generic Practices
This is a major strength of the CMMI and is
critical to overall process improvement success
29
Terminology Translation:
ISO to CMMI
ISO 9001:2000
Top Management
Quality Management
System (QMS); Quality
Manual
Quality Plan
Important to understand
and agree to
CMMI
Higher-level
management; senior
management
Organizations Set of
Standard Processes
(OSSP)
Project Plan; Software
Development Plan;
System Engineering
Management Plan; Data
Management Plan
30
Terminology Translation:
ISO to CMMI
ISO 9001:2000
Customer; Interested
Party
CMMI
Customer; Stakeholder
Documented Procedure
Plan for performing the

process; procedure
Record
Work product; record;

evidence of
implementation
Quality Management
Quality Management
very broad sense
quantitative management
31
Cross-references - Mapping
Helps visualize commonalties and differences

but misses underlying principles
Based on subjective interpretations

Many views of commonalties/differences
Mapping at very high or very low level means

everything matches
Helps initial interpretation of one framework in terms
of another (less familiar) framework
must understand both to be successful
Two consistent maps were developed

ISO to CMMI (source); CMMI to ISO (derivative)
32
Cross-references - Mapping Rules

Mapping
developed at the ISO shall level

and the CMMI practice-level
If there is correspondence, use only the major
match
If correspondence is weak, use several potential
matches
Ground
Rule: Do not force a match

The quest for synergy
should not obscure differences
between frameworks
33
CMMI
ISO 9001:2000
PA
4.0
Practice
Strength
Typical Map: ISO-to-CMMI

Comments
Quality Management
System
4.1
General requirements
Establish QMS
Identify processes
OPD
SP 1.1
OPF
SP 2.2
All
GP 2.1, 2.2,
2.3, 2.6, 2.8,

2.9
Manage using ISO
standard
Control outsourced
processes
Outsourced process
control in QMS
All
GP 2.1
SAM
SP 2.2
SAM
SP 1.3
CMMI is not as strong
34
Do Mappings Show Correspondence?

ISO
9001:1994
Mapping :
SEI Report
CMU/SEI-94-TR-12
Mapping :
ISO 9001:2000
Annex B
CMM
v1.1
ISO
9001:2000
Mapping:
STSC Web page
?
CMMI
v1.1
Does this map

ISO 9001:2000
& CMMI v1.1?
NO:
Need to understand both
ISO and CMMI in detail
35
ISO - CMMI Relationships

Hi-level view
ISO:
Quality
Management
System
CMMI:
OPF, OPD,
PP, PPQA,
CM, SAM;
GP 2.1, 2.2,
2.3, 2.6, 2.7,
2.8, 2.9, 3.1,
3.2
ISO:
Resource
Management
CMMI:
PP, OT,
OEI;
GP 2.3, 2.5
ISO:
Management
Responsibility
CMMI:
OPF, OPD, RD,
PMC, OPP, QPM;
GP 2.1, 2.2, 2.3, 2.4,
2.6, 2.7, 2.10, 3.1
ISO:
Product
Realization
CMMI:
REQM, RD, TS, PI,
MA, QPM, VER, VAL,
OPD, PP, PMC, IPM,
CM, SAM;
GP 2.1, 2.2, 2.3, 2.4,
2.6, 2.7, 2.8, 2.9, 2.10,
3.1
ISO:
Measurement,
Analysis &
Improvement
CMMI:
PMC, PPQA,
MA, CM, REQM,
RD, SAM, OPF,
VER, VAL, OID,
OPP, QPM, CAR;
GP 2.1, 2.2, 2.4,
2.6, 2.8, 2.9, 3.2
36
Synergy
When
attempting to satisfy ISO requirements,

must consider:
Generic Goals / Practices
Process Areas
For
the continuous representation,

understanding the relationship between the
GPs and PAs is very important
These relationships help even when using the
staged representation
37
Synergy Generic Practices

ISO
requirements are related to all Generic

Practices
Implication of correspondence:
Although not explicitly required, ISO espouses
institutionalization
Use of GPs and explicit CMMI institutionalization
requirements enables more resilient ISO
processes
38
CMMI
requires institutionalization
CMMI advocates a strong infrastructure on
which all practices are built
Generic Goals / Practices

Gradual capability build-up
Organizational PAs (OPF, OPD, OT)
IPPD processes
Institutionalization enhances
ISO implementation and
enables effective processes
39
Synergy ISO Section 4 & PAs

ISO
Section 4 - contains basic requirements for
establishing, documenting, implementing,

maintaining and improving the QMS.
Most other ISO sections refer to this section.
CMMI - most ISO requirements are satisfied by the
OPD PA
OPD more detailed, contains requirement for the OSSP and
tailoring; Process Asset Library and Measurement Database;
it enables other PAs
Requirement to manage processes using QMS is equivalent
to GP 2.2, Plan the Process (or GP 3.1)
40
Synergy - ISO Section 5 & PAs

ISO
Section 5 - Management Responsibility
Management must provide commitment to QMS and its

continual improvement
Must satisfy requirements and enhance customer satisfaction
Need to establish quality policy, quality objectives,
responsibilities and authorities, QMS reviews
CMMI
GP 2.1, Establish Organizational Policy

Management Representative equivalent to the CMMI
Management Council
CMMI has 2nd tier of responsibility: the EPG
Customer Focus established by RD PA and GP 2.7, Identify
and Involve the Relevant Stakeholders
Continual Process Improvement - OPF
41

ISO
Section 6 - Resource Management
Resources required for

developing, implementing, monitoring and
improving the QMS
addressing customer requirements and customer
satisfaction.
CMMI
GP 2.3, Provide Resources

GP 2.5, Train People and OT PA
PP SP 2.4, Plan Project Resources & SP 2.5 Plan for
Needed Knowledge and Skills
42

ISO Section 7 - Product Realization
Largest section in the ISO standard
Subdivided into:
planning,
customer related processes,
design and development,
purchasing,
production and service provision, and
control of monitoring and measuring devices
43

ISO
Section 7 - Planning
In CMMI terms
this is the implementation of the projects defined
process
GP 2.2, Plan the Process (and GP 3.1) in each
PA
IPM will benefit the organization, if implemented
QPM may help too
may be too difficult to implement out of context
44

ISO
Section 7 - Customer Related Processes

In CMMI terms
RD PA (SG 1, Develop Customer Requirements and SG
2, Develop Product Requirements are sufficient; SG 3,
Analyze and Validate Requirements supplements the
ISO requirements)
REQM PA - manage changes
Requirements review - GP 2.7, 2.9, 2.10; PMC, PPQA,
VER
Customer Communication: RD PA, GP 2.7; IPM SG 2,
Coordinate and Collaborate with Relevant
Stakeholders
MA PA
45

ISO
Section 7 - Design and Development

In CMMI terms
GP 2.2, 2.8, and 2.9 in RD, REQM, TS, VER, VAL
provide planning, monitoring & control, and
reviews
PP, PMC cover design & development planning
and re-planning; IPM provides additional aspects
Interfaces between the groups covered by GP 2.7
in TS, PI, VER, and VAL PAs; IPM SG 2, (and IPM
IPPD SG 3 & 4) also address this requirement
Reviews addressed by PMC, VER and VAL PAs
Controlling design implemented by GP 2.6 in TS,
PI, VER, VAL, and CM PA
46

ISO
Section 7 - Purchasing
In CMMI terms
SAM PA addresses most of the requirements
SP 1.1, 1.2, 1.3, and SP 2.4 in the TS PA (selection
of alternative solutions)
CMMI does not require verification at the supplier
premises
CMMI discusses transitioning of the products from
the supplier to the project, not found in ISO
47

ISO
Section 7 - Production / Service Provision

In CMMI terms
Spirit of ISO requirements satisfied by TS, PI, VER
and CM PAs
CMMI is weaker (replication, delivery, installation,
post-delivery)
Identification & traceability satisfied by REQM SP 1.4,
Maintain Bidirectional Traceability of Requirements
Customer property not addressed by CMMI
(implemented to some extent by CM PA)
Preservation of product not addressed in CMMI
48

ISO
Section 7 - Control of Monitoring and

Measuring Devices
In CMMI terms
No CMMI-equivalent for
calibration of measurement equipment
assessing the impact of the malfunctioning
equipment
New ISO 9000-3 (draft) interprets this as validation
of development & analysis tools
49

ISO
Section 8 - Measurement, Analysis and Improvement
Most measurement requirements are in this section

Other sections also address measurements, monitoring,
and analysis.
Used to identify improvements
In
CMMI terms
Similar to the MA PA
planning measurements and analysis
definition of measurements & analysis techniques
analysis of data is further defined in OPP and QPM
Customer satisfaction
Not prominently required by CMMI
50

Section 8 (continued)
In CMMI terms
ISO
Continual improvement addressed in

OPF and MA
OID (ML 5) may also help
Corrective and Preventive Actions:
OPF addresses process improvement corrective and
preventive actions
PPQA, PMC, and CAR (ML 5) address process and
product corrective actions
CAR and PPQA address other preventive actions
51
Summary of ISO Requirements not

Covered by the CMMI
Appointing
management representative
Internally communicating the effectiveness of
the QMS (OSSP)
Requiring validation prior to delivery or
implementation of the product
Verification of suppliers at their premises
Handling of customer property
Control and monitoring of measurement
devices
52
Summary of ISO Requirements not

Covered by the CMMI
Defining
a method for obtaining and using

customer satisfaction information
Establishing internal audit criteria, scope,
frequency, and methods
Independence of auditors
Determining the appropriateness of
preventive actions to be commensurable with
the effects of potential problems
53
Agenda
Introduction
Process
Improvement
54
Putting It All Together

At
this point we have:

selected a problem solving process - IDEAL
selected two major frameworks (ISO 9001 & CMMI)
outlined changes from legacy standards
explored ISO 9001 and CMMI synergy
Now,
we can address the process

improvement approach using:
IDEAL, and
ISO 9001 & CMMI synergy
55
I - Initiating Phase
Establish process improvement sponsorship

CMMI OPF distinguishes:
senior management support
implementation support vested in the engineering process
group
Establish process improvement goals & objectives:
reduce time to market

increase productivity
improve delivery timeliness and predictability
reduce number of delivered defects
increase market share
achieve ISO registration and/or CMMI maturity level
ISO
Establish Management Responsibility and Quality Objectives
56
D - Diagnosing Phase
Perform a gap analysis

Consider characteristics:
Accuracy Repeatability Formality - Duration / Cost
Maturity / Capability Level ratings; ISO certification
SCAMPI Class A, B, C
SCAMPI is rigorous and detailed, resulting in an excellent
process improvement road-map
ISO pre-registration gap analysis

No standard method
No standard reporting format
Gap Analysis report(s) will be used in process

improvement planning
57
E - Establishing Phase
Armed with the identified gaps, develop the
process improvement approach
Experience with
Case
Number
ISO
9001:1994
CMM v1.1
Level 2
CMM v1.1
Level 3
No
No
No
Case 1
No
Yes
No
Case 2 (a)
No
Yes
Yes
Case 2 (b)
Yes
No
No
Case 3
Yes
Yes
No
Case 4 (a)
Yes
Yes
Yes
Case 4 (b)
Prioritize actions and develop Plan

58
Process Improvement Planning

Run process improvement as a project
Gap Analysis/Appraisal
Transitioning steps
Requirements
Life cycle steps
Need: resources, training, schedule,

control, periodic evaluation
Process Improvement Plan:
Based on the identified weaknesses gaps
Has an improvement implementation
approach
59
How to Implement Synergy

Synergy
is established by understanding
both ISO 9001:2000 and CMMI
Each Process Improvement approach is
based on several subordinate cases that form
a basis for further exploration
Transition from legacy to revised frameworks is
outlined first
60
Case 1: No PI Experience
Organization MUST
ISO
9001:1994
CMM
understand synergy
mappings are just indicators
select process improvement approach
Using ISO-CMMI synergy an organization can

implement the CMMI and satisfy most ISO requirements
achieve CMMI maturity level
must address those PAs that are not required by ISO
achieve ISO registration

must address requirements not covered by CMMI
Granularity of CMMI helps when developing an

approach
61
Transitioning Cases
Transitioning
ISO 9001
1994/2000
Transition
CMM/CMMI
Transition
No prior
Experience
CMM ML2
to
CMMI ML2
CMM ML3
to
CMMI ML3
CMM ML2
to
CMMI ML3
62
CMM to CMMI Transitioning

Approaches
Basic Approach
(no process improvement
experience)
Continuous
Staged
Level 2
(Managed)
Support
Enabling
Process Areas
Engineering
Project
Management
Level 3
(Defined)
Level 4 & 5
Process
Management
63
No Process Improvement Experience:

Continuous Representation
Importance
of GG1 (continuous)
All base practices (SP x.y-1) must be implemented

Only Engineering PAs have SP at different CLs
Importance
of GP - PA relationships
enabling PAs
subsuming PAs
Use of Continuous
Representation Doesnt
Imply Total Freedom
64
Continuous Representation Institutionalization

Establish
infrastructure
Implement OPF
Establish policies (implement GP 2.1 for all PAs)
Plan process (implement GP 2.2)
Ensure resources (implement GP 2.3)
Assign responsibility (implement GP 2.4)
Train people (implement GP 2.5)
Implement
ML 2 PAs (needed to enable GPs)
PP, PMC, CM, PPQA and MA

Implement SAM (may implement just first two goals)
65

More
infrastructure
Manage configurations (implement GP 2.6)

Monitor and control the process (implement GP
2.8)
Evaluate adherence (implement GP 2.9)
Identify & involve stakeholders (implement GP 2.7)
Perform senior management review (implement
GP 2.10)
Implement
organizational PAs
OPF (SG 2), OPD, OT

66

Prepare
for CL 3
Implement Integrated Project Management (IPM)

Establish
CL 3 infrastructure
Institutionalize a Defined Process (implement GP 3.1)

Execute
processes (Implement Engineering

PAs: REQM, RD, TS, PI, VER, VAL)
Revisit all PAs to ensure that they operate at CL
3
Collect improvement information (implement GP 3.2)
67

Approaches
Basic Approach
experience)
Continuous
Staged
Level 2
(Managed)
Support
Enabling
Process Areas
Engineering
Project
Management
Level 3
(Defined)
Level 4 & 5
Process
Management
68
Continuous Representation Engineering Process Areas

Many
organizations have strong engineering

processes
they may be operating at CL 1 or CL 2
May
be an effective approach for an

organization without PI experience
helps overcome resistance to change
69

Approaches
Basic Approach
experience)
Continuous
Staged
Level 2
(Managed)
Support
Enabling
Process Areas
Engineering
Project
Management
Level 3
(Defined)
Level 4 & 5
Process
Management
70
Staged Representation - No PI
Experience: Discussion
Order
of implementation is fixed
Start with ML 2, then ML 3, etc.

Can
we start with ML 3? Parts of ML 3?
Having the OSSP and implementing OPF, OPD, &

IPM enables implementation of GG 3
avoids revisiting ML 2 PAs when attempting to
achieve ML 3
What does an organization require to do that?
Can they implement Engineering PAs (ML 3)
early?
71
Transitioning Cases
Transitioning
ISO 9001
1994/2000
Transition
CMM/CMMI
Transition
No prior
Experience
CMM ML2
to
CMMI ML2
CMM ML3
to
CMMI ML3
CMM ML2
to
CMMI ML3
72
Transitioning form ISO 9001:1994 to

ISO 9001:2000
Transitioning
appears to be more monolithic

than CMM-to-CMMI transitioning
Very little ISO guidance
No indication what to do first, next
Lots of books on the subject
Major
theme
Organizations that built their QMS on 20 ISO

9001:1994 clauses may have difficulty transitioning
to ISO 9001:2000 systems- and process-based
requirements
No organization should start from scratch
73
Summary
Process improvement approach requires

Problem solving process
Framework(s)
ISO 9001:2000 and CMMI are synergistic

Used effectively as a framework
We used CMMI to interpret ISO
Approach may be use to achieve ISO registration and CMMI
maturity / capability level(s)
Process improvement approach depends on the

organizations readiness, culture, maturity
Transitioning from the legacy frameworks
74

Using CMMI-ISO 9001:2000

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Using CMMI-ISO 9001:2000

2003 BearingPoint, Inc. & DigitalNet Government Solutions

2003 BearingPoint, Inc. & DigitalNet Government Solutions

9001:2000 and CMMI are synergistic

2003 BearingPoint, Inc. & DigitalNet Government Solutions

Why ISO 9001:2000 & CMMI?

ISO 9000 is an international standard

2003 BearingPoint, Inc. & DigitalNet Government Solutions

learned are incorporated

2003 BearingPoint, Inc. & DigitalNet Government Solutions

Process Improvement with ISO

2003 BearingPoint, Inc. & DigitalNet Government Solutions

2003 BearingPoint, Inc. & DigitalNet Government Solutions

2003 BearingPoint, Inc. & DigitalNet Government Solutions

Process Improvement is Hard

are systems of complex

pressure to deliver products

Importance of Selecting PI Goals

goals tied to appraisal outcome bring

2003 BearingPoint, Inc. & DigitalNet Government Solutions

Process Improvement Approach:

Need to select a problem solving process to

Process Improvement Approaches

2003 BearingPoint, Inc. & DigitalNet Government Solutions

2003 BearingPoint, Inc. & DigitalNet Government Solutions

Determine gaps between current and desired states

Prioritize actions, develop plan

Implement plan, transition from pilot to broad use

Measure performance, capture lessons

Systematic Process Improvement

ISO 9001:2000 - CMMI Synergy

2003 BearingPoint, Inc. & DigitalNet Government Solutions

2003 BearingPoint, Inc. & DigitalNet Government Solutions

Differences Between the Legacy and

Most organizations will have some experience with

But revised frameworks are different

2003 BearingPoint, Inc. & DigitalNet Government Solutions

2003 BearingPoint, Inc. & DigitalNet Government Solutions

Additional PAs in the CMMI

Associated with Maturity or Capability Level

Associated with Process Area (PA)

Major Differences Between CMM and

Staged vs. Continuous

Generic Practices & Generic Goals

At higher maturity levels,

2003 BearingPoint, Inc. & DigitalNet Government Solutions

ISO 9000:2000 Standards

Fundamentals and vocabulary

Guidelines for performance improvements

Guidelines for the Application of ISO 9001:2000 to

2003 BearingPoint, Inc. & DigitalNet Government Solutions

process and systems engineering

favorable comparison to other system /

2003 BearingPoint, Inc. & DigitalNet Government Solutions

Systems & Process Engineering in

Measurement, Analysis, Corrective Action

2003 BearingPoint, Inc. & DigitalNet Government Solutions

2003 BearingPoint, Inc. & DigitalNet Government Solutions

Concepts of ISO-CMMI Synergy