The One Minute Manager
The One Minute Manager
The One Minute Manager
Manager
Written by Kenneth Blanchard &
Spenser Johnson
About the authors
• Dr. Spencer Johnson is the Chairman of Candle Communications Corporation, and an
• active author, publisher, lecturer and communications consultant. He has written more
• than a dozen books dealing with medicine and psychology, and has over three million
• copies of his books in print.
• Dr. Johnson’s education includes a degree in psychology from the University of
• Southern California, an M.D. degree from the Royal College of Surgeons in Ireland, and
• medical clerkships at Harvard Medical School and the Mayo Clinic.
• He has been Medical Director of Communications for Medtronic, a pioneering
• manufacturer of cardiac pacemakers, and Research Physician for the Institute For
• Interdisciplinary Studies, a medical-social think-tank in Minneapolis. He has also served
• as a consultant in communications for the Center for the Study of the Person, Human
• Dimensions in Medicine Program; and to the Office of Continuing Education at the
• School of Medicine, University of California in La Jolla, California.
• The One Minute Manager, like all the other books Dr. Johnson has written, reflects his
• continuing interest in helping people to experience less stress and better health through
• better communications.
Dr. Kenneth Blanchard
• Dr. Kenneth Blanchard, Chairman of Blanchard Training and Development, Inc.
• (BTD), is an internationally known author, educator and consultant/trainer. He is
the coauthor
• of the highly acclaimed and most widely used text on leadership and organization
• behavior, Management of Organization Behavior: Utilizing Human Resources,
which is
• in its fourth edition and has been translated into numerous languages.
• Dr. Blanchard received his B. A. from Cornell University in Government and
• Philosophy, an M.A. from Colgate University in Sociology and Counseling and a
Ph.D.from Cornell in Administration and Management.
• The Hersey/Blanchard Situational Leadership
• approach to management has been incorporated into the training and
development
• programs of Mobil Oil, Caterpillar, Union 76, IBM, Xerox, The Southland
Corporation,
• and numerous fast growing entrepreneurial companies. In his role as
management
• consultant, Dr. Blanchard teaches seminars across the country.
Managers
Take A Minute:
Look At Your Goals
Look At
Your Performance
See If Your Behavior
Matches Your Goals
One Minute Praising
• 1. Tell people up front that you are going to let them know how they
are doing.
2. Praise people immediately.
3. Tell people what they did right—be specific.
4. Tell people how good you feel about what they did right, and how
it helps the
organization and the other people who work there.
5. Stop for a moment of silence to let them “feel” how good you feel.
6. Encourage them to do more of the same.
7. Shake hands or touch people in a way that makes it clear that
you support their
success in the organization.
One minute Reprimands
We Are Not
Just
Our Behavior
We Are
The Person
Managing
Our Behavior
One Minute Reprimands
• 1. Tell people beforehand that you are going to let them know how they are
doing and
• in no uncertain terms.
• the first half of the reprimand:
• 2. Reprimand people immediately.
• 3. Tell people what they did wrong—be specific.
• 4. Tell people how you feel about what they did wrong—and in no uncertain
terms.
• 5. Stop for a few seconds of uncomfortable silence to let them feel how you feel.
• the second half of the reprimand:
• 6. Shake hands, or touch them in a way that lets them know you are honestly on
their
• side.
• 7. Remind them how much you value them.
• 8. Reaffirm that you think well of them but not of their performance in this
situation.
• 9. Realize that when the reprimand is over, it’s over.
Feedback is the Breakfast of
Champions.’ Feedback keeps us
going. Unfortunately, however,
when most managers
realize that feedback on results is
the number one motivator of people
Everyone
Is A Potential Winner
Some People
Are Disguised
As Losers,
Don’t Let
Their Appearances
Fool You.
Making GOALS:
Take A Minute:
Look At Your Goals
Look At
Your Performance
See If Your Behavior
Matches Your Goals
Help People
Reach Their
Full Potential,
Catch Them
Doing Something
Right
Thank You!