Scribd Logo
Upload

Welcome to Scribd!

  • 846 views

    House of Quality

    Uploaded by

    PriNcess Asma
    The document describes Quality Function Deployment (QFD), which is a structured approach to defining customer needs and translating them into product specifications. It involves inter-functional teams that determine customer requirements, prioritize them, benchmark competitors, and translate requirements into engineering specifications. The key tool is a House of Quality matrix that links customer requirements to technical characteristics and identifies relationships between requirements and characteristics. It also assesses competitors and sets target values for engineering specifications to satisfy customer needs.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd

    House of Quality

    Uploaded by

    PriNcess Asma
    846 views16 pages
    The document describes Quality Function Deployment (QFD), which is a structured approach to defining customer needs and translating them into product specifications. It involves inter-functional teams that determine customer requirements, prioritize them, benchmark competitors, and translate requirements into engineering specifications. The key tool is a House of Quality matrix that links customer requirements to technical characteristics and identifies relationships between requirements and characteristics. It also assesses competitors and sets target values for engineering specifications to satisfy customer needs.

    Original Description:

    house of quality matrix

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document describes Quality Function Deployment (QFD), which is a structured approach to defining customer needs and translating them into product specifications. It involves inter-functional teams that determine customer requirements, prioritize them, benchmark competitors, and translate requirements into engineering specifications. The key tool is a House of Quality matrix that links customer requirements to technical characteristics and identifies relationships between requirements and characteristics. It also assesses competitors and sets target values for engineering specifications to satisfy customer needs.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    846 views16 pages

    House of Quality

    Uploaded by

    PriNcess Asma
    The document describes Quality Function Deployment (QFD), which is a structured approach to defining customer needs and translating them into product specifications. It involves inter-functional teams that determine customer requirements, prioritize them, benchmark competitors, and translate requirements into engineering specifications. The key tool is a House of Quality matrix that links customer requirements to technical characteristics and identifies relationships between requirements and characteristics. It also assesses competitors and sets target values for engineering specifications to satisfy customer needs.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 16

    HOUSE OF QUALITY

    GROUP 6

    Quality Function Deployment (QFD)

    Quality Function Deployment (QFD) is a structured approach to defining customer needs or requirements and translating them into specific plans to produce products to meet those needs.

    Quality Function Deployment

    Product design process using inter-functional teams


    marketing, design engineering, manufacturing

    Defines customers product needs and preferences and breaks down into customer requirements. Translates customer requirements into specific product characteristics.

    The Quality Function Deployment Process


    1. 2. 3. 4. 5. 6.

    Identify the Customer(s) Determine Customer Requirements Prioritize each requirement Competitive Benchmarking Translate Customer Requirements into Engineering specifications Set Target values for each Engineering Specification

    House Of Quality
    Correlation Matrix Technical Characteristics
    HOW Customer Requirements WHAT

    Relationship matrix

    Customer Competitive Assessment

    How Much

    Engineering Competitive Assessment

    The What room


    Implies the voice of the customer, located at the left portion of the matrix. It includes customer requirements to be satisfied or any other features the customer would need.

    The How room


    Implies the voice of the Engineers or Designers, located under the Correlation Matrix roof. It tells how the customer requirements will be converted into engineering specifications. It answers the question, How can these customer requirements be met in terms of design requirements?

    The Relationship Matrix.


    It links the engineering design requirements with customer requirements. Use symbolic notation for depicting weak, medium, and strong relationships Generally, A circle within a circle indicates a strong correlation between the two. A single circle shows a moderate correlation A triangle represents a weak correlation.

    The How Much room


    Located in the box beneath the relationship matrix. Answers a common design question: How much is good enough to satisfy the customer? Clearly stated in a measurable way as to how customer requirements are met Provides designers with specific technical guidance

    The Correlation Matrix roof


    Identifies how technical characteristics items support (positive) or conflict (negative) with one another Find trade-offs for negative items by adjusting how much values. Trade-offs must be resolved or customer requirements wont be fully satisfied. There are two consequences of a negative correlation.
    The first consequence is to redesign the product in order to eliminate the tradeoffs. The second consequence is to determine an optimization target in which the design tradeoffs are included with their relative importance to the customer considered.

    The Engineering Competitive Assessment room


    Collects the data in engineering terms and records it on the chart. Each item is scaled separately as it relates to its relative merit for each test from good to poor. The Engineering Competitive Assessment room is recorded below the How Much room and corresponds to the How room column. An importance rating is assigned to each test on a certain scale.

    The Customer Competitive Assessment room


    Its location is next to the Relationship Matrix room. This competitive benchmarking helps identify the current best-in-class designs as well as the strengths and weaknesses of each design. A weighted scale is also applied to the system.

    House of Quality Matrix for a Car Door

    Value Analysis / Value Engineering


    It is to simplify product and processes. Its objective is to achieve equivalent or better performance at a lower cost while maintaining all functional requirements defined by the customer.

    Value Analysis vs Value Engineering

    Value Analysis (VA)


    When the technique is used after the item has been produced. Its a cost reduction technique.

    Value Engineering (VE)


    When the technique is used before the item is produced. Its a cost- avoidance method.

    Thank You

    You might also like