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Marketing

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Marketing and

Entrepreneurship
Dr. Tejinder Sharma
Department of Commerce
KU, Kurukshetra 136119
sharmatejinder@gmail.com
Layout
Why marketing?
What constitutes marketing?
Changing facets of marketing
Strategies for SMEs
Why marketing?
Wherever there are competing
alternatives, and transactions, there is
marketing.
Irrespective of the nature of firm,
marketing is important.
– Armed forces
– Charitable organisations
– Religious organisations
– Hospitals
– Educational institutions
Drivers of marketing
Technology
Globalisation of economy
Competition
Mergers and acquisitions
Retailing boom
Availability of information
Marketing defined
Marketing is the process of planning
and executing the conception,
pricing, promotion and distribution of
ideas, goods, services to create
exchanges that satisfy individual and
organisational goals.
(AMA)
Marketing redefined
Marketing is the process of delivering
value to the customers.
Value = Benefits
Costs

Value = Functional + Emotional


.
Monetary + Time + Energy +
Psychic
Marketing Mix
Set of marketing tools that the firms
use to pursue their marketing
objectives in the target market.
Common classification of the
marketing tools is:
* Product
* Price
* Place
* Promotion
Product
A Product is anything that can be offered to
satisfy a want or a need. The products include:
* Physical goods
* Services
* Experiences
* Events
* Persons
* Places
* Properties
* Organisations
* Ideas
Product redefined
A product is a solution to customers’
problems

There can be alternative solutions to


the problems

Customers chose the solution which


offers them the best value
Product life cycle

S Maturity

A
L
E
Growth
s Decline

Introduction

Time
Price
What is given to get something. It
can be in the forms of monetary
cost, time, energy and psychic costs.
Pricing Objectives
Market penetration strategy
Market skimming strategy
Partial/full cost recovery strategy
Social price
Common pricing methods
Mark-up pricing
Target return pricing
Perceived value pricing
Value pricing
Going rate pricing
Tender pricing
Geographical/Discriminatory pricing
Place
Making the product available to the
right customer at the right time in
the right form.

Customer service output


* Lot size
* Waiting time
* Spatial convenience
* Product variety
Promotion
Making/persuading the customers
buy the products. The tools for
promotion are:
* Advertisements
* Sales promotion
* Publicity
* Word of mouth communication
Changing philosophies of
marketing
Production concept
– The consumers will prefer the products that
are widely available and are inexpensive.
(Nirma, Parachute, Lakhani, etc.)
Product concept
– The consumers will favour those products that
offer the most performance, or innovative
features. (Web TV)
How can the public know what kind of car they
want until they see what is available (GM)
Changing philosophies of
marketing
Selling concept
– The consumers, if left alone, will
ordinarily not buy enough of the firm’s
products. So, the firm must undertake
aggressive selling and promotion efforts.
(Coke, Pepsi, Koutons, Maruti, Bajaj)
Changing philosophies of
marketing
Marketing concept
– The key to achieving a firm’s goals lies
in the firm being more effective than the
competitors in creating, delivering and
communicating customer value to its
chosen target markets.
– Meeting the ends profitably
– Partners for profit
Changing philosophies of
marketing
Societal marketing concept
– A firm’s task is to determine the needs,
wants, and interests of the target
markets and to deliver the desired
satisfactions more effectively and
efficiently than competitors in a way
that preserves or enhances the
consumers’ and society’s well-being.
Strategy formulation for SMEs
Defining Business Mission
– External (ETOP) analysis
– Internal environment (SWOT) analysis
Goal formulation
Strategy formulation
Programme formulation
Implementation
Feedback and control
- Impact of
globalization

Access to markets
Access to finance
Access to business development services
Legal and regulatory system
Infrastructure and logistics
Challenge From
Globalization
The sub-continents’s awareness
and preparedness for WTO is
limited, of SME units even worse
MSME sector most vulnerable to impact of
WTO. The impacts are
– Import of consumer goods from East Asia and
China
– Shift in procurement by large companies from
SSIs to overseas suppliers
– Inability of SMEs to implement anti-dumping
measures and counter other unfair practices
such as moves by competitors to patent
traditional Indian products and brands.
– Continuing of imports through illegal channels
via neighboring countries
Possible Responses to Challenges

Create awareness regarding WTO issues


Identify and tap new markets
Promote inter regional trade
Encourage linkage with large corporates
Improve governance and environmental/ social
compliance
Increase competitiveness by
– Improving manpower skills
– Moving up value chain
– International benchmarking
– Build intellectual property rights
Key to success
Winning attitude
Keeping the eyes and ears open
Love thy market and not the product
Waking up and going to work
Thank you

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