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    IT and Business E-Commerce: Concepts

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    Vital Amin
    E-commerce refers to business conducted over the Internet and related computer networks. It encompasses not just buying and selling of goods and services, but also servicing customers and collaborating with business partners. E-commerce is often used interchangeably with e-business, but e-business is broader and includes internal business processes like production, inventory management, and finance in addition to external-facing processes like marketing and sales. Drivers of e-commerce include digital convergence of devices and media, an anytime/anywhere business model, changes in organizational structures, and pressures to reduce costs and increase customization.

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    IT and Business E-Commerce: Concepts

    Uploaded by

    Vital Amin
    33 views14 pages
    E-commerce refers to business conducted over the Internet and related computer networks. It encompasses not just buying and selling of goods and services, but also servicing customers and collaborating with business partners. E-commerce is often used interchangeably with e-business, but e-business is broader and includes internal business processes like production, inventory management, and finance in addition to external-facing processes like marketing and sales. Drivers of e-commerce include digital convergence of devices and media, an anytime/anywhere business model, changes in organizational structures, and pressures to reduce costs and increase customization.

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    ecomm_1

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    E-commerce refers to business conducted over the Internet and related computer networks. It encompasses not just buying and selling of goods and services, but also servicing customers and collaborating with business partners. E-commerce is often used interchangeably with e-business, but e-business is broader and includes internal business processes like production, inventory management, and finance in addition to external-facing processes like marketing and sales. Drivers of e-commerce include digital convergence of devices and media, an anytime/anywhere business model, changes in organizational structures, and pressures to reduce costs and increase customization.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    33 views14 pages

    IT and Business E-Commerce: Concepts

    Uploaded by

    Vital Amin
    E-commerce refers to business conducted over the Internet and related computer networks. It encompasses not just buying and selling of goods and services, but also servicing customers and collaborating with business partners. E-commerce is often used interchangeably with e-business, but e-business is broader and includes internal business processes like production, inventory management, and finance in addition to external-facing processes like marketing and sales. Drivers of e-commerce include digital convergence of devices and media, an anytime/anywhere business model, changes in organizational structures, and pressures to reduce costs and increase customization.

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    of 14

    Chapter 1

    Introduction IT and Business E-commerce : Concepts

    Introduction

    E-commerce

    What it is What it is not Its benefits Its limitations Its impact on value chain and supply chain management concepts of doing business

    Introduction

    Changes in the past two decades

    Computers, IT, and networking have joined together Have replaced labour intensive business across industries and in government Eg: Banks

    Use of ATMs, credit cards, debit cards, smart cards, Internet Lending

    Computer based, B2B, B2C, C2C transactional and informational exchange

    Intro...

    Internet is the backbone of e-commerce

    Internet is an international network of independent computer systems Fastest superhighway of unmonitored information ever built Fastest maturing tool for free enterprise

    Intro...

    E-commerce today

    Unique characteristics to early e-commerce, that began in early 1990s


    Slow dial-up modems Email For the e-merchant, inventory, parts, components were scanned using bar codes It was a challenge to sell digital goods online It was very expensive to set up web sites

    DSL and Broadband now common Email now the very connectivity of e-comm, the very backbone of marketing & cust-comm systems Bio-metric technology Legal downloading and distribution of certain digital products Big, medium-sized, small business can now easily afford putting up a web site

    E-commerce activities were thus very limited

    E-comm has now gone international

    So...

    What exactly is e-commerce

    From communications perspective

    Ability to deliver products, services, info, or payments via n/ws

    From an interface view

    Info and transaction exchanges B2B, B2C, C2C, B2G


    Activities that support commerce electronically by networked connections Electronic environment that allows online selling and buying

    As a business process

    From online perspective

    What is...

    As a structure

    E-commerce deals with various media

    Data, text, web pages, internet telephony

    As a market

    E-commerce is a world-wide n/w

    With proper advertising, a store can find the world at its doorstep

    E-comm .and e-business

    E -business and e-commerce are terms that are sometimes used interchangeably, and sometimes they're used to differentiate one vendor's product from another. But the terms are different, and that difference matters to today's companies. In both cases, the e stands for "electronic networks" and describes the application of electronic network technology - including Internet and electronic data interchange (EDI) - to improve and change business processes.

    E-Comm.

    E-commerce covers outward-facing processes that touch customers, suppliers and external partners, including sales, marketing, order taking, delivery, customer service, purchasing of raw materials and supplies for production and procurement of indirect operating-expense items, such as office supplies. It involves new business models and the potential to gain new revenue or lose some existing revenue to new competitors. It's ambitious but relatively easy to implement

    E-business

    E-business includes e-commerce but also covers internal processes such as production, inventory management, product development, risk management, finance, knowledge management and human resources. E-business strategy is more complex, more focused on internal processes, and aimed at cost savings and improvements in efficiency, productivity and cost savings

    E-comm .Vs. e-business

    E-business

    E-commerce

    Conduct of business on internet in supply chain planning, tracking, fulfillment, invoicing, and payment Buying /Selling Servicing customers and collaborating with business partners Affects all aspects of business, rt from strategy and process to trading partners and the ultimate consumer Combines traditional info systems with the global reach of Web

    Selling goods and services on the retail level with anyone, anywhere via Internet Includes new opportunities Result in greater efficiency More effective exchange of goods/services Blocks of info are exchanged between e-merchant and the customer over the Web

    E-business

    E-commerce

    Goals

    Reach new markets Create new products/services Build customer loyalty Enrich human capital Make the best use of existing and emerging technologies Achieve market leadership and competitive advantage

    Has broken ground in several ways


    Companies share info with competitors Suppliers share info with buyers Corporate procurement is no longer determined solely on price Financial transactions occur with the involvement of banks

    Factors that drive e-comm

    Digital convergence

    Digital devices communicate with each other Media, voice, data 24x7 Ties together industrial sector, merchants, service sector, content providers using text, multimedia, video E-commerce makes communication easy Downsizing large organisations Outsourcing specialised tasks Shortening product life cycles Encouraging cross-functional business processes

    Anytime, anywhere, anyone


    Changes in organisations

    Drivers...

    Increasing pressure on operating costs and profit margins

    Global competition, proliferation of products/services Unusual pressure on operating costs, profit margins E-comm addresses these issues quickly, efficiently, at low cost
    Higher quality, better performance Customised way of producing, delivering, and paying for goods/services

    Demand for customised products/services

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