Appendix A

Appendix

Financial Accounting (FI)

Accounts Payable Accounting (FI-AP)
Business Process
Post incoming invoice without invoice verification One-time invoice with online check printing Down payment processing (vendor)

Description
Posting an incoming invoice, analyzing the accounting documents and the effects in Cash Management Entering an invoice from a one-time vendor, then paying this vendor by check Processing a down payment for a purchase order in Materials Management, processing follow-up activities: Goods receipt, invoice receipt, offsetting against down payments already made and final payment The monthly rent is posted monthly in accordance with the rental agreement using a recurring entry document Parking an invoice, then changing it, and showing various display functions (with or without Workflow) Entering vendor line items, showing the payment and printing process Voiding a check, canceling a payment, and resetting the payment to status open payables Reprinting a check, because check form was damaged Restarting program for printing checks Printing a new set of checks, updating the check register by adding the new check numbers Entering vendors and customer invoices in Financial Accounting, analyzing the tax posting records Analyzing due dates, items in foreign currencies, and overdue items Performing various closing activities, analyzing the closing entries that are generated Creating a material order, goods receipt invoice, and a vendor invoice, paid with a check Voiding a check without reversal of the payment document and creation of a new check with reference to original payment document

Recurring entries Invoice parking Automatic payment Voiding checks, and canceling a payment Reprinting a single check Restarting check print program Reprinting a damaged check run Jurisdiction tax processing (USA) Info System (Vendors) Closing activities in Accounts Receivable and Accounts Payable Invoicing from Materials Management (MM) Separate voiding and printing of an issued check

AA-1

Appendix

Accounts Receivable Accounting (FI-AR)

Business Process
Creating order and authenticating all documents in Accounting

Description
Demonstrating an integrated process from entering an order in SD, to delivering goods, invoicing customers, and then entering an incoming payment. Analyzing the effects in Cash Management and the documents in Accounting (Financial Accounting and Profitability Analysis) Dunning customers whose receivables are overdue Global analysis of open items per customer nationality, analysis for each company code in corporate group Performing various closing activities, analyzing the closing entries that are generated Creation of correspondence with processing of open items and subsequent printing of correspondence type

Dunning customers Info System (Customers) Closing activities in Accounts Payable and Receivable Creating correspondence

AA-2

Appendix

Asset Accounting (FI-AA)

Business Process
Acquisition of assets

Description
Creating a master record for a future asset before it is ordered. The purchase order is assigned to the asset account. The asset is capitalized automatically upon goods receipt. Creating an asset master record, posting the goods issue from the warehouse to the asset Post-capitalization of an item that was posted by mistake to expenses Transferring an asset within a company Retirement of an asset from fixed assets to achieve a profit Increasing the useful life of an existing asset; then adjusting depreciations in non-closed years, and posting write-ups for closed years Posting an asset retirement with revenue, allocating a reserve at the end of a fiscal year, writing off and transferring reserves to a newly acquired asset in the following fiscal year Posting subsequent acquisitions for an existing asset number, for a new asset sub-number with or without modifying the depreciation start date Performing various closing reports, analyzing the closing entries that are generated Selling an asset with sales revenue and posting against customer Posting of mass asset retirement using a worklist Creation of assets to carry out mass changes, using a worklist Transferring planned depreciations and interest from Asset Accounting and Controlling into cost center planning

Goods issue for asset Posting a post-capitalization Transfer posting within a company Fixed asset retirement Depreciation adjustments and write-ups Allocation and transfer of reserves from retirement revenues Subsequent acquisition costs Closing activities in Asset Accounting Fixed asset retirement Mass asset retirement Mass changes in asset master record Copying of planned depreciation into cost center planning

AA-3

Appendix

Gneral Ledger Accounting (FI-GL)

Business Process
Examples of cost-of-sales accounting postings in repetitive manufacturing

Description
Demonstrating an integrated process in repetitive manufacturing: Confirmations, scrap, determining surcharges, work in progress, variances in the production order, showing how these variances are dealt with in Financial Accounting Analyzing the documents generated in Accounting, how the production costs were posted to functional areas in the profit and loss statement (created using cost-of-sales accounting)

Examples of cost-of-sales accounting postings: Order processing

Demonstrating an integrated process: From entering an order in SD, delivering goods, and billing a customer, analyzing the effects this has on the profit and loss statement (created using cost-of-sales accounting) Posting various costs to cost objects (cost center, internal order), analyzing the documents generated in Accounting, and how these costs were posted to functional areas in the profit and loss statement (created using cost-of-sales accounting) Demonstrating the balance sheet, profit and loss statement, and cash flow analysis of IDES AG, showing the various analysis options Running various closing reports, analyzing the closing postings generated (also available in Asset Accounting) Running various closing reports, analyzing the closing postings generated (also available in Accounts Payable and Receivable Accounting) Running various closing reports, analyzing the closing postings generated Automatic posting of planned data in Controlling into G/L via integration interfaces Defining a financial calendar to provide overview of planned work in Financial Accounting and the persons responsible for this work Selecting a sample from the stock management units to minimize cost and work involved for an inventory Physical check of all assets of an organization with complete inventory count on a balance sheet key date Physical check of all assets of an organization with complete inventory count during the year Processing of a sales order between two company codes with direct delivery of goods to the customer and creation of two invoices Sales order processing between two company codes with creation of a scheduling agreement and goods transfer

Examples of cost-of-sales accounting postings: Other Accounting and Controlling examples Information System for G/L accounts (Germany) Closing activities in Asset Accounting Closing activities in Accounts Payable and Receivable

Closing activities in G/L Accounting Integrated planning of G/L accounting with Controlling Definition of financial calendar Inventory sampling procedure Periodic inventory Continuous inventory Cross company code sales processing Cross company code transfer via scheduling agreement

AA-4

Appendix

Special Purpose Ledger (FI-SL)

Business Process
Cost-of-sales reporting: Settings

Description
Carrying out profit and loss statement reports with cost-of-sales accounting and information on conditions and data

Consolidation (FI-LC)
Business Process
Master data Status management Data monitor Standardizing entries Validation of local and group currency values

Description
Showing hierarchies and reporting hierarchies for the various companies Showing the consolidation status of various subgroups Showing the status and the procedure for transferring data for the companies in the subgroups Creating and displaying a standardizing entry Displaying the validation rule of a company, performing local currency validations

Business Process
Currency transaltion Intercompany elimination Consolidation of investments Reporting

Description
Running a currency translation program without actually making postings Performing IC elimination without actually making postings Running a consolidation of investments program without actually making postings Running a closing report, line item report, and summary report using a reporting tree, running a report forconsolidated data using the Executive Information System (EIS) Performing business area consolidation, create reports

Business area consolidation

AA-5

Appendix

Real Estate Management

Business Process
Master Data: Creating Business Entity, Property, Land Register, Building, Rental Units Rental: Management of Interested Parties and Lease-Out Rental: Tenant Changeover

Description
Displaying and/or creating organizational structures and master data in Real Estate Management Displaying and/or creating a rental request searching for matching rental units, creating an offer as well as creating and activating a lease-out Displaying and/or creating a renewal for a limited lease out, assigning periods of notice, creating and activating a notice, creating a rental inspection Simulating and/or executing a debit position and displaying you tenants open items. In addition, simulating and posting of imputed costs occurred on a vacant rental unit Carrying out or displaying a number of different types of manual incoming payments as well as an automatic incoming payment using an electronic account statement. Creating dunning notices and statements on a lease-out Simulating and/or executing rent adjustments using various adjustment methods (adjustments based on an index, a graduated rent adjustment, freely definable by amount or percentage, and based on sales revenue of the tenant) Defining participating rental units, displaying a settlement variant, defining a settlement unit, releasing cost collectors, executing debit position, entering an invoice, simulating and executing the operating costs settlement, calculating and adjusting advance payments based on settlement results. You can also choose to display parts of this process Importing the A-tape, creating the ML-tape; importing the D-tape and subsequent posting of the settlement result; activating the adjustments for advance payments Creating a lease-in contract, partner with a vendor account, setting up the resubmission functionality, cost and revenue distribution functionality, conducting resubmission and renewal reports Displaying and creating assets for real estate objects and displaying a depreciation order attached to an asset Reporting for Profit Center Accounting; reporting of costs and revenues of Real Estate objects Creating a malfunction report for a functional location, generating a maintenance order, processing the order and confirmation of completion. Setting up customizing setting to automatically create functional location for real estate objects. You also have the option of displaying parts of these processes Displaying documents attached to Real Estate objects Running vacancy reports for Real Estate objects and rental unit to lease-out analysis

Rental Accounting: Debit Position for External Lease-Out and Vacancy Rental Accounting: Incoming Payments (Manual or Automatic, Electronic Account Statement) Rent Adjustment

Service Charge Settlement

External Service Charge Settlement

Rental: Lease-In

Integration: AA Integration: CO Integration: Plant Maintenance

Document Management Information Systems

AA-6

Appendix

Investitionsmanagement (IM)
Business Process
Creating master data: investment programs, projects, orders Cost planning for capital investments Budgeting functions for capital investments Procurement for capital investments

Description
Creating an investment program: creating one project, two orders and one budget order for asset acquisitions, assigning these to positions in the investment program Performing bottom-up planning for investment measures Adjusting budget values for the investment program Generating actual values and commitments for investment measures; purchase orders are posted using the Materials Management component, acquisitions and down payments are entered in Financial Accounting, internal activity allocations in Controlling Ability to use the active availability control Calculating interest for the capital invested in the project Settling and closing investment measures Budget management for assets that are posted directly Demonstrating the various reporting options

Availability control for internal orders Interest calculation for investment projects Settlement and closing of investment measures Lump-sum budgets for asset acquisition Drilldown reporting for investment programs and investment measures

Treasury (TR)
Business Process
Check deposit transaction

Description
Processing check information stored in the system in accordance with account assignment regulations; posting FI documents using batch input processing Mapping the Treasury process

Cash management

Integrated Scenarios
Business Process
Creating an order, verification of all documents in Accounting

Description
Integrated process for entering an order, creating a delivery note and posting a goods issue; data transfer to Accounts Receivable Accounting, followed by entry of the payment; displaying the various values in profitability and sales accounting

AA-7

Appendix

Controlling (CO)
Overhead Cost Controlling (CO-OM) Master Data
Business Process
Changing cost center hierarchies Variable cost center lists Lists and hierarchies of cost elements and cost centers Manual collective processing of internal orders Automatic collective processing of internal orders: Changing statuses Automatic collective processing of internal orders: Making substitutions Master data index for orders

Description
Making extensive changes to an existing cost center hierarchy Displaying a list with user-definable fields from the cost center master record Displaying and processing a cost element list or cost center hierarchy Generating a list where it is also possible to maintain the Settlement cost element and Receiving cost center fields Editing the master data of several orders simultaneously Automatic changing of order master data in accordance with the rules specified Creating a master data index and order group

AA-8

Appendix

Planning
Business Process
Planning processor (Customizing) Transfer of planned depreciation to cost center planning Plan reconciliation, copying plan versions for cost centers and orders Cost component split Short range enterprise planning

Description
Creating a planning layout, assigning this to a planning profile, displaying this in the planning processor Transferring depreciation values in Asset Accounting to cost center planning Copying a plan version for cost centers and orders, reconciling the range of activities offered (planned activity quantity) with the activity requirements (scheduled activities) of a cost center Demonstrating a cost component split, a switching structure, and a split report Showing how the system can be used for linking various plans (sales plan, production plan, cost plan, profitability plan) to perform short range enterprise planning Demonstrating the planning integration between cost center planning and order planning Demonstrating budget management by showing the functions Enter budget and Update budget

Integrated internal orders Budget management for internal orders

Transaction-Based Postings
Business Process
Entering activity allocation via the Internet New account assignment logic

Description
Demonstrating internal activity allocation via the Internet (for fitters working as field staff) Displaying a posting with the account assignment objects Cost center and Order using the reporting options for internal orders and Cost Center Accounting Identifying that a budget has been exceeded, showing how the user is informed of this in good time Creating various fund utilizations, performing active availability control for an order

Active availability control for internal orders Creating commitments for internal orders, using these for reporting

AA-9

Appendix

Period-End Closing
Business Process
Transfer of statistical key figures from the Logistics Information System Distribution Accrual calculation using the cost element percentage method Accrual calculation using the target-actual, or planned-actual method Assessment Indirect activity allocation Target / Actual activity allocation Value-based overhead (fixed and variable) Quantity-based overhead Settlement of internal orders to Profitability Analysis and settlement by amount for internal orders Hierarchical order settlement Order settlement with source assignment Plan and actual cost splitting Cost center variance Actual price calculation Passing cost center cost assessment on to Profitability Analysis FI/CO reconciliation Archiving

Description
Displaying settings for transfer of key figures, carrying out the transfer Defining a distribution cycle, further settlement of costs when planned costs are distributed Demonstrating the time-based and non-time-based accrual of costs Demonstrating the time-based and non-time-based accrual of costs using the target-actual, or planned-actual method Defining an assessment cycle, further settlement of costs taking the assessment of planned costs as an example Displaying a cycle for indirect activity allocation, performing the internal activity allocation plan Performing target / actual activity allocation, displaying and analyzing the related activity network Displaying a calculation sheet for overhead, performing and deleting actual overhead calculation Defining a calculation sheet, calculating actual overhead, displaying order reporting Activating settlement by amount, performing order settlement Settling orders to other orders of the same settlement run Settling the costs incurred on a sender order (by cost element or cost element group) to various receivers Calling up and displaying plan cost splitting Calling up variance calculation and progressive calculation of variance results Displaying and carrying out a version for actual price calculation Defining a cost assessment cycle, allocating the costs of a cost center to Profitability Analysis Examining and carrying out cross-transaction and cross-company-code postings Demonstrating plan data archiving

AA-10

Appendix

Information System
Business Process
Analyses in Cost Center Accounting Use of threshold values in Cost Center Accounting Activity price report via Internet Analyses in Order Controlling Order summarization Report Painter: Creating basic reports Report Painter: Creating reports with formulas Report Painter: Creating and using report templates

Description
Demonstrating analysis and navigation options in reporting in Cost Center Accounting Displaying a cost center report using threshold values Displaying an activity price report for the activity types of individual cost centers Demonstrating analysis and navigation options in reporting in Order Controlling Summarizing and analyzing orders of the same type Defining a report for quick reference Defining a cost center report using formulas Defining a report template, using this to create reports

AA-11

Appendix

Activity-Based Costing (CO-ABC)

Business Process Descrition

Direct activity allocation from cost centers to processes Showing that the technique for direct activity allocation from cost centers to processes is the same as for allocation between cost centers. Indirect activity allocation from cost centers to processes Activity allocation from cost centers to processes using structured processes Showing that this also functions in the same way as between cost centers. Crediting sender cost centers and debiting processes using the cycle-segment technique. Showing structured processes to be inverse procedures for resource absorption, which are substantially more flexible than indirect activity allocation and allow differentiation between variable and fixed recorded quantities. Displaying the quantities of the defined cost drivers as process quantities. Dividing process costs by the process quantity to calculate the price that is used subsequently to allocate the process costs. Showing how data from PP can be used during process quantity planning. Showing how prices are calculated automatically if planning costs and quantities are available for the process. Showing how process costs are made into transparent overhead in the standard cost estimate for products. Using a detailed example to show the display of process costs of a production order, in a similar way as for a product cost estimate not referring to an order. Showing how, for sales of stock products, the costs of the products sold are broken down in Profitability Analysis using their cost elements in the product cost estimate. Allocating process costs using key figures from the Logistics Information System (LIS). Showing the LIS key figures in the IDES example as statistical key figures on the processes. Using statistical key figures for processes as the key for indirect activity allocation of cost centers to processes. Transferring the same LIS key figures to market segments of Profitability Analysis at the end of the value chain. Assessing the process costs to Profitability Analysis using the transferred LIS key figures . Dynamic transfer of process cost planning to Profitability Analysis. Showing resource consumptionfor process 400910, showing plan reconciliation. Carrying out allocation in Profitability Analysis using the template procedure, dynamically allocating process quantities to the corresponding market segment.

Manual process quantities and price planning

Process quantity planning using scheduled activities from PP Price calculation Process templates for product cost estimates Process templates for production orders

Transfer of process costs to Profitability Analysis for direct sales Sales-order-related production with update of cost drivers in the Logistics Information System Transfer of LIS key figures to statistical key figures of processes Controlling activity input for processes using statistical key figures Transfer of LIS key figures to Profitability Analysis Process assessments in Profitability Analysis Planning process assessment to market segments Planning resource consumption for the process Process allocation in Profitability Analysis

AA-12

Appendix

Product Cost Controlling (CO-PC)

Product Cost Planning
Business Process
Product cost planning for different manufacturing processes Costing and simulating base planning objects

Description
Costing several materials in one costing run Using base object costing as a tool for simulating cost estimates

Cost Object Controlling

Business Process
Process industry and co-products Repetitive manufacturing with run schedule headers and reporting points Repetitive manufacturing with cost object hierarchies Cost Object Controlling for order-related production Product costing for sales order Controlling by sales order

Description
Collecting the costs of co-products on production and process orders, distributing the overall costs of the production process to the co-products Using reporting points to enter production by production line Demonstrating how manufacturing costs are collected in a cost object hierarchy in repetitive manufacturing Demonstrating Cost Object Controlling for order-related production Using product costing to perform cost planning for a configurable material in a sales order Controlling purchasing and production costs for a sales order in make-to-order manufacturing, passing on data for settlement in Profitability Analysis

Information System
Business Process
Information System (product costing) Information System (order-related production)

Description
Analyzing and selecting cost estimates on tne basis of a range criteria Analyzing and selection production orders on the basis of a range criteria

AA-13

Appendix

Profitability Analysis (CO-PA)

Structure
Business Process
Basic structure of operating concerns

Description
Demonstrating operating concerns in IDES with attributes and data structures

Master Data
Business Process
Realignments

Description
Deriving renewed characteristics after structural changes

Planning
Business Process
Introduction to sales and profit planning New sales and profit planning functions Sales and profit planning and forecasting Top-down distribution Valuation of quantity planning with reference prices (ratios) Short-term business planning Data transfer LIS CO-PA Budget tracing

Description
Demonstrating the basic planning functions in CO-PA New functions for 4.0 Showing the copy of a plan version Distributing planning data of material groups (at article level) Performing separate price and quantity planning Displaying the transfer of sales and profit planning data to SOP, CO-OM, CO-PC and back to CO-PA Transferring planning data from LIS to Profitability Analysis, changing and returning the data to LIS Integrating Sales and Distribution with Profitability Analysis

AA-14

Appendix

Value Flows (Actual)

Business Process Description
Displaying integrated order entry, delivery and billing, with subsequent payment entry and evaluation in Profitability Analysis Creating sales order, delivery and billing documents, displaying the corresponding line items Processing intercompany transactions, showing the required settings in Sales and Distribution, Financial Accounting and Profitability Analysis Controlling order processing and production costs for a sales order in make-to-order manufacturing, passing on data for settlement in Profitability Analysis Showing Service Management reporting Showing supply chain from Service Management to Financial Accounting Showing supply chain from Service Management to Financial Accounting Showing controlling in the Project System Showing the effects of cost center cost assessment in Overhead Controlling and Profitability Analysis Showing the settlement possibilities for internal orders Settling a trade fair order directly in Profitability Analysis Creating rebate agreements, sales orders and billing documents, tracing subsequent documents

neSales order creation with billing and authentication

of all documents in Financial Accounting Billing document transfers in multiple currencies Cross-company-code sales processing Sales order controlling for non-valuated sales order stock Service controlling Service order execution and billing Service order processing and periodical billing Period-end closing for customer projects Cost center cost assessment in Profitability Analysis Settlement of internal orders in Profitability Analysis, settlement by amount for internal orders Internal activity allocation of cost centers in Profitability Analysis Rebate processing in Sales and Distribution and Financial Accounting

Reporting
Business process
Creating ad-hoc reports in Profitability Analysis Running existing reports in Profitability Analysis, getting to know reporting functions Creating forms and reports in Profitability Analysis

Description
Creating and running an ad-hoc report Running existing reports, and editing report data using interactive reporting functions Creating a matrix form (dual coordinate) and a corresponding report

AA-15

Appendix

Enterprise Controlling (EC)

Executive Information System (EIS) Reporting with the Report Portfolio
Business Process Description

Executing and changing existing report portfolio reports Executing an existing report portfolio Creating and executing a new report portfolio Creating and executing a report portfolio

Reporting with Drilldown Reports

Business Process
Executing existing drilldown reports in EIS Creating an ad-hoc report in EIS

Description
Implementation considerations for an existing report portfolio Creating and executing an ad-hoc report

Data Retention with EIS

Business Process
Creating an aspect and transfer of R/3 data to the aspect Creating an aspect and importing non-SAP data to the aspect

Description
Executing a report and editing of report data using interactive report functions Creating the structures in EIS and data import

Business Planninig (BP)

Business Process
Planning in EC-BP Planning functions in EC-BP Planning copying, revaluation and object-dependent parameters Seasonal allocation and forecast Top-Down Distribution Quota Planning Simulation calculation Data retention

Description
Standard functions of Business Planning Planning functions in the planning layout Functions of automatic planning Functions of automatic planning Distribution of annual figures to individual segments Right-of-way rules of formula calculation Alternative plans Data import

AA-16

Appendix

Consolidation (CS)
Business Process
Master data in EC-CS Status monitors Standardizing entry Validating values in local and group currency Currency translation Interunit elimination Consolidation of investments

Description
Portrayal of hierarchies of consolidation units (company, business area, profit center, etc.) and of reporting hierarchies Portrayal of the status of the different consolidation units and consolidation groups in the data monitor and the consolidation monitor Creating and displaying a standardizing entry Creating and displaying a validation rule and carrying out a validation Definition of currency translation methods and carrying out the currency translation Definition and carrying out of interunit eliminations Assignment of consolidation of investments methods to consolidation units and groups; carrying out different activities such as first/subsequent consolidation, partial divestiture, step acquisition, etc. Execution of drilldown reports, journal entry reports, database listings

Reporting

Profit Center Accounting (PCA)

Business Process
Displaying standard and alternative profit center hierarchies Assigning objects to profit centers

Description
Analyzing a standard profit center hierarchy Linking cost centers, internal orders, projects, production orders, sales orders, cost objects, materials, and assets to their respective profit center (in the master records of the objects in question) Demonstrating how to transfer cost center hierarchies and cost center to Profit Center Accounting

Copying cost center hierarchies to profit centers

AA-17

Appendix

Sales and Distribution (SD)

Sales
Business Process
Sales order processing and follow-up functions Processing special orders

Description
Entering sales order, delivery and billing Processing sales orders for immediate delivery

Special Business Transactions

Business Process
Consignment fill-up Consignment pick-up Consignment issue Consignment returns Cross-company code sales Cross-company code stock transfer using scheduling agreements Third-party order processing Sales and distribution processing with availability check using ATP logic Sales and distribution processing with availability checks regarding allocations Rebate processing from the Sales and Distribution and Accounting side Billing for a project with down payment processing Budget tracking of sales-related measures Sales and distribution processing with value contract

Description
Replenishing consignment stock at customer site Returning consignment stock Issuing goods from consignment stock, then billing this withdrawal Returning issued goods to consignment stock, creating a credit memo Intercompany sales using intercompany billing Intercompany stock transfer Delivering sales orders using external vendors Sales order processing, rescheduling and backorders Defining allocations and availability checks regarding product allocation quantities in the sales order Defining a rebate agreement and the settlement Down payment processing and billing plan with milestone confirmation from the project Promotions and sales deals from the Sales and Distribution and Profitability Analysis side Contract release orders for a value contract

AA-18

Appendix

Shipping
Business Process
Order combination Partial delivery Packaging for delivery Picking with a specific transfer order (Lean WM) Picking with automatic transfer order (Lean WM) Collective picking (Lean WM)

Description
Combining sales orders to make up one delivery Partial deliveries for a standard order Packaging sales order items during delivery processing, then billing Creating a delivery as a separate business transaction Creating a WM transfer order automatically for picking Creating WM transfer orders for collective picking for a group of deliveries

Billing
Business Process
Creating a single invoice Invoice split Creating an invoice using the billing due list

Description
Creating an invoice for a specific business transaction Automatically creating several invoices for one business transaction, with different terms of payment Creating invoices collectively for several due transactions

Payment card processing

Business Process
Sales order processing using credit cards

Description
Credit card processing for sales order processing with authorization and settlement

Credit Control
Business Process Description
Entering an order and checking the customers credit limit, automatically sending messages to the credit administrator Managing credit for affiliated companies (three vendors)

Kreditkontrolle Dynamic credit check

Check against referenced account

AA-19

Appendix

Sales Support
Business Process
Displaying CAS master data Sales summary Entering sales activities Creating a direct mailing campaign

Description
Displaying sales prospects and competitive products Accessing customer information using a sales summary Documenting a phone call with a customer, and arranging a appointment with the customer Inviting customers and sales prospects to an information open day, generating addresses automatically

Internet
Business process
Workflow-supported sales order post-processing for new customers in the internet Creating sales orders for configurable products in the internet Displaying product information in the internet Creating sales orders using a product catalog in the internet Availability check via the internet

Description
Customers first-time purchase orders using internet with workflowsupported customer master and sales order post-processing Quotation and order placement using internet for configurable products leading to production, delivery and billing Displaying product catalogs via the internet Placing orders via the internet with automatic notification from the sales clerk; Delivery and billing Releasing information using product availability via the internet

AA-20

Appendix

Production Planning (PP)

Business Process
Make-to-order production with a configurable product Assembly order Variant configuration single-level Variant configuration order BOM Variant configuration multilevel Business processes in the automotive industry

Description
Sales and production control, including controlling a motorcycle that has been prepared for configuration and make-to-order production Sales and production logistics for manufacturing pumps in make-to-order production, including assembly control Production of a pump with characteristic value assignment on the highest level Production of a pump with characteristic value assignment in the order BOM Production of a pump with characteristic value assignment on more than one levels in the sales order item. Demonstrating sales and production processes (including assembly control) for the automotive industry, showing kanban processing. All relevant supply processes are included Planning production of a pump, not including incoming sales orders in planning Planning production of a pump, including incoming sales orders in planning Planning assembly of a pump, showing how incoming sales orders are included in planning Production of pumps as master schedule items, grouping two sales orders together to one production lot Performing Sales and Operations Planning (SOP) by importing data from Profitability Analysis into pump production Creating two sales and operations plans (active and inactive) in pump production, comparing these plans in a planning scenario Creating collective orders for pump production (direct production) including scheduling, releasing, and cost analysis Transferring sales plan values from Sales and Distribution to Sales and Operations Planning (light bulb production) Transferring planned values from Sales and Operations Planning to Production, then repetitive manufacturing (light bulb production) Planning, production and sales in the repetitive manufacturing of PCs

Sales order independent planning Planning with final assembly Planning for assembly Production by lot size with master production scheduling Integration with Profitability Analysis and SOP Long-term planning Collective orders Planning integration: Sales & Distribution and Production Repetitive manufacturing (light bulbs) Repetitive manufacturing (PCs)

Manufacturing loose goods, filling in process industries Component procurement, production and canning of loose goods (paint), and selling in process industries

AA-21

Appendix

Business Process
Discontinued parts after usage Order status report External processing in production Capacity leveling KANBAN production control CAP calculation of standard values Displaying capacity load in the work canter hierarchy Engineering change management

Description
A production order exceeds warehouse stock, and automatically uses a material that is available Graphical display of the order status in the production order External processing including material charging at vendor site Leveling capacity requirements from production with change analysis Description of various replenishment strategies in KANBAN production control Automatic calculation of standard values for a routing by valuating characteristics and reports using formulas Displaying capacity load in a work center hierarchy in order to analyze the overall load of several work centers Extensive changes to a motorcycle, these changes are introduced on schedule using engineering change management

Materials Management (MM)

Logistics (General)
Business Process
Managing changes to the material master

Description
Grouping together changes made to several objects to one change master record, activating this for a specific date

Forecasting and MRP

Business Process
Forecast-based planning

Description
Performing a forecast and MRP

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Appendix

Purchasing
Business Process
Standard purchase order with shipping notification Purchasing using a scheduling agreement Consignment contract Pipeline processing Cross-company code purchasing INTRASTAT processing in Purchasing Quota arrangements Outline agreement and quantity contract Consumable material with multiple account assignment Rebate processing in purchasing subsequent settlement RFQ management and quotation processing

Description
Creating a standard purchase order, editing the shipping notification Displaying a scheduling agreement, posting the goods receipt, and analyzing the effects on the stocks/requirements list and the delivery schedule Processing a consignment contract, executing a contract release order Displaying a pipeline material, pipeline info record, source list, and posting a pipeline withdrawal Creating a central outline agreement, creating the purchase order, posting the goods receipt, and performing invoice verification Demonstrating how INTRASTAT data is processed Displaying a material master record, and a quota agreement Displaying an outline agreement, maintaining the source list for the vendor and the material Ordering a consumable material, assigning this to several cost center accounts Subsequent settlement for rebate processing in purchasing Starting RFQ management/quotation processing from optimized order generation

External Services Management

Business Process
Performing of planned maintenance tasks externally

Description
Demonstrating how to initiate the external processing of a task, from order processing to activity allocation

Stock Movement/WM
Business Process
Cross-company code stock transfer Cross-company code transfer orders with MM and SD Transfer scheduling agreement

Description
Transferring goods between various company codes Delivering and billing materials between various company codes Posting a goods receipt, and analyzing the effects of this on the stocks/ requirements list and scheduling agreement

AA-23

Appendix

Invoice Verification
Business process
Evaluated receipt settlement

Description
Initiating a scheduling agreement where the customer is subject to an ERS procedure, simplified settlement in invoice verification using the PURCHIS procedure

Inventory and Valuation

Business Process
Valuation of batches Inventory Periodic inventory Continuous inventory The lowest value principle Inventory sampling procedure

Description
Processing a material using a different valuation for each batch Performing an inventory, making an adjustment posting, testing the goods movement during and after the inventory Performing a period inventory Performing a continuous inventory Demonstrating various procedures for determining the lowest value Working through an inventory sampling procedure

Logistics Information System

Business Process
Vendor evaluation Purchasing Information System

Description
Evaluating a vendor, and comparing several vendors with each other Performing a standard analysis, defining a flexible analysis

AA-24

Appendix

Logistics Execution (LE)

Business Process
Inbound delivery and putaway of goods into a WM warehouse Outbound delivery and shipment supported through wave picks Goods receipt in a decentralized warehouse

Description
Creating an inbound delivery for a purchase order. Putaway through inbound delivery monitor. Automatic creation of wave picks. Picking through a wave pick monitor. Planning and processing of the shipment. Management of warehouse stock in a decentralized warehouse management system. Creating an inbound delivery for a purchase order. Putaway into the decentralized warehouse management system. Management of warehouse stock in a decentralized warehouse management system. Creating an outbound delivery for a customer order. Picking from the decentralized warehouse management system.

Goods issue for delivery in a decentralized warehouse

Customer Service (CS)

Service Contracts
Business Process
Processing a service contract with periodic billing Check system settings for configurable service Service processing and resource-related billing with service contract Spare parts delivery with service contract

Description
Creating and processing a service contract for repairs and maintenance of customer equipment Check for prerequisites required for the processing of configurable and pre-configured services in Customizing Service order processing including billing and settlement for the assigned service contract Transfer of pricing agreements from a service contract to a spare parts order

AA-25

Appendix

Service Processing
Business Process
Selling a serialized product, creating an equipment master record Customer service spare parts delivery Execution of a service order and billing Returns and repairs processing Service order with service quotation Generation of a service order from a sales order Processing of calls in a call center

Description
Entering a sales order and delivery for a serialized product, creating an equipment master record Creation of a spare parts order from a service notification and delivery of the spare part Service order processing including billing and settlement for profitability analysis Creation of a repair order from a service notification. Returns processing, performing the repair, outbound delivery of equipment repaired and billing Creation of a quotation on the basis of a service order Configuration of a network installation in a sales order from which a service order results Processing of customer calls using Computer Telephony Integration (CTI) - in simulation mode

Controlling
Business Process
Controlling of services

Description
Controlling of services in Profitability Analysis

Quality Management (QM)

Business Process
Quality Management in Procurement

Description
Perform quality management activities at goods receipt

Project System (PS)

Business Process
Information Technology project Engineering project

Description
Planning the design and implementation of software for a new incentive wages system Customer-specific engineering/design, production, and assembly of an elevator

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Appendix

Plant Maintenance (PM)

Structuring of Technical Systems
Business Process
Managing a serialized part

Description
Purchase order and goods receipt for a serialized part, replacing a defective part, completion confirmation, settlement, and completion of the maintenance order Displaying the structure of a complex technical systemDescription

Displaying the structure of a complex technical system

Maintenance Planning
Business Process Description

Creating and scheduling time-based maintenance plans Creating a maintenance plan for defining and scheduling the work to be performed External processing of preventive maintenance tasks Demonstrating simple, time-based processing of maintenance tasks by a service provider

Maintenance Processing
Business Process
Performing an urgent repair task without extensive resource planning Inspection followed by repairs using a subsequent maintenance order enhancement Performing a repair task with extensive resource planning Simplified external assignment of maintenance tasks Entering measurement readings Processing a material refurbishment without serial numbers

Description
Simple processing of a repair order Creating a maintenance order, malfunction report, and enhancement of an existing order Complete processing of notifications and orders, including task lists, cost estimates, and cost monitoring Displaying the integrated flow of information between Plant Maintenance and Procurement Entering and analyzing counter readings and operating conditions Repairing a material from the warehouse for damaged material using a refurbishment order with revaluation

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Appendix

Human Resources (HR)

Personal Administration
Business Process
Wage group reassignment and wage level reassignment Fast entry of travel expenses, payment via data medium exchange Entering receipts for travel expenses, and transferring results of travel expense accounting run to Payrol Entire travel expense accounting process Hiring a new employee Approval and rejection of absence Complete payroll process (including subsequent programs) Complete positive time management process (including integration with Payroll)

Description
Entering time tickets and premium wage tickets, reassigning wage group and wage level for incentive wage earners Entering and running accounting for domestic trips Entering trips with lump sum mileage and receipts only

Demonstrating the entire travel expense accounting process Filling a vacant position, and entering all the data required for hiring Entering, checking, and unlocking a locked leave request Complete payroll process including transfer of data to Financial Accounting and creation of files for data medium exchange Complete positive time management process with transfer of paid overtime data to Payroll

Personnel Planning
Business Process
Human Resource Information System Career planning Succession planning and determining need for further training Shift planning Personnel cost planning

Description
Graphical reporting for organization, headcount, and training courses on offer, for example Planning individual career steps for an employee Searching in a career model for potential successors for a position Performing shift planning on the basis of the staffing schedule Planning personnel costs on basis of projected pay, or payroll results for previous year

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Appendix

Incentive Wages
Business Process
Individual incentive wages Group incentive wages Confirmation for production order (integration between Logistics and HR) Time tickets in Payroll Time leveling Reassignment to wage group and wage level

Description
Making settings for incentive wage earners, defining premium formulas Using the Incentive Wages component for a group incentive wage Taking production confirmation as an example to show how Logistics and HR are integrated Entering time tickets, checking these tickets in the remuneration statement of the original time tickets Demonstrating the various applications of time leveling Demonstrating reporting options for Wage group reassignment and Wage level reassignment

IDES@WEB
Consumer-to-Business
Business Process
Availability information via the Internet Order entry on the Internet using a product catalog Display product information on the Internet Order entry on the Internet for configurable products Quality notification output via the Internet

Description
Call information on product availability via the Internet Quotation and order placement via the Internet with automatic notification of sales personnel, delivery and invoicing Display product catalogs on the Internet Quotation and order placement via the Internet for configurable products with subsequent production, delivery and invoicing Customer complaint entry via the Internet

Business-to-Business
Business Process
Quality certificate output via the Internet Entry of measured values and counter readings via the Internet Activity allocation via the Internet Activity price report via the Internet

Description
Request and receipt of quality certificates via the Internet Confirmation of counter values to a service provider via the Internet Internal activity allocation via the Internet Display an activity price report for activity types via the Internet

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Appendix

Intranet
Business Process
Display employee data on the Internet Collective release of purchase orders via the Internet

Description
Display employee data on the Internet using the Who is who application component Release of requirements (mass processing)

Workflow
Business Process
Document parking (FI)

Description
An invoice received by fax is parked and checked in an approval workflow before it is completed and released for payment. Depending on the amount involved, various procedures and agents are selected for approval (which may entail several stages) by the workflow One to two-stage approval procedure, depending on the business transaction Applications received for a job advertised externally automatically start a predefined workflow that maps the entire recruitment process Leave requests are forwarded automatically to the relevant superior for approval. The employee is then notified of whether the request was approved or rejected by means of a workflow An employee fills out a leave request, which is forwarded to the relevant superior for approval by means of SAP Business Workflow and processed via the workflow inbox. After the request has been checked by the superior, the employee is notified of his or her decision. If the request is rejected, the employee can withdraw it or resubmit it in a different form. This process is integrated in HR in the approval and rejection of leave request process. Representation of the main components in a workflow definition, use of the workflow tools and sections of the IDES organizational structure. Creation a purchase requisition assigned to an account. This requisition is subject to a release strategy with classification with workflow. The entire release process is handled as a workflow.

Recruitment Approval and rejection of leave request

Leave form

Leave request: selected details in the workflow definition Purchase requisition release with classification and link to workflow

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Appendix

Business Process
Recruitment Procurement process on the Internet

Description
The entire recruitment process, from the application stage to hiring of a new employee, is mapped An employee issues a requirement coverage request over the Internet or intranet which creates a purchase requisition automatically. Depending on the amount, material group etc., this purchase requisition is subject to a release procedure that is controlled by a workflow and also handled over the Internet or intranet. What is remarkable about this scenario is that all of the user actions are made via the web browser while the business processes and objects are managed in R/3. A workflow coordinates the activities of the author of a service notification (hotline service) and the associated service technician in order to solve a particular customer problem. Create a maintenance notification on the basis of a message issued by an employee in production. This notification is forwarded to the technical responsible for the maintenance work. Changes necessary due to a customer problem are controlled by a workflow from the point at which the customer message is received until the requested change is completed and released.

Service Management

Plant Maintenance

Engineering Change Management ECM

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