Sterling Distributed Order Management: User Guide

Release 8.5
October 2009

Copyright Notice
Copyright 1999 - 2009 Sterling Commerce, Inc. ALL RIGHTS RESERVED

STERLING COMMERCE SOFTWARE

***TRADE SECRET NOTICE*** THE STERLING COMMERCE SOFTWARE DESCRIBED BY THIS DOCUMENTATION ("STERLING COMMERCE SOFTWARE") IS THE CONFIDENTIAL AND TRADE SECRET PROPERTY OF STERLING COMMERCE, INC., ITS AFFILIATED COMPANIES OR ITS OR THEIR LICENSORS, AND IS PROVIDED UNDER THE TERMS OF A LICENSE AGREEMENT. NO DUPLICATION OR DISCLOSURE WITHOUT PRIOR WRITTEN PERMISSION. RESTRICTED RIGHTS. This documentation, the Sterling Commerce Software it describes, and the information and know-how they contain constitute the proprietary, confidential and valuable trade secret information of Sterling Commerce, Inc., its affiliated companies or its or their licensors, and may not be used for any unauthorized purpose, or disclosed to others without the prior written permission of the applicable Sterling Commerce entity. This documentation and the Sterling Commerce Software that it describes have been provided pursuant to a license agreement that contains prohibitions against and/or restrictions on their copying, modification and use. Duplication, in whole or in part, if and when permitted, shall bear this notice and the Sterling Commerce, Inc. copyright notice. Commerce, Inc. copyright notice. U.S. GOVERNMENT RESTRICTED RIGHTS. This documentation and the Sterling Commerce Software it describes are "commercial items" as defined in 48 C.F.R. 2.101. As and when provided to any agency or instrumentality of the U.S. Government or to a U.S. Government prime contractor or a subcontractor at any tier ("Government Licensee"), the terms and conditions of the customary Sterling Commerce commercial license agreement are imposed on Government Licensees per 48 C.F.R. 12.212 or 227.7202 through 227.7202-4, as applicable, or through 48 C.F.R. 52.244-6. This Trade Secret Notice, including the terms of use herein is governed by the laws of the State of Ohio, USA, without regard to its conflict of laws provisions. If you are accessing the Sterling Commerce Software under an executed agreement, then nothing in these terms and conditions supersedes or modifies the executed agreement.

Sterling Commerce, Inc. 4600 Lakehurst Court Dublin, Ohio 43016-2000 Copyright 1999 - 2009

Third-Party Software
Portions of the Sterling Commerce Software may include products, or may be distributed on the same storage media with products, ("Third Party Software") offered by third parties ("Third Party Licensors"). Sterling Commerce Software may include Third Party Software covered by the following copyrights: Copyright 2006-2008 Andres Almiray. Copyright 1999-2005 The Apache Software Foundation. Copyright (c) 2008 Azer Koulu http://azer.kodfabrik.com. Copyright Einar Lielmanis, [email protected]. Copyright (c) 2006 John Reilly (www.inconspicuous.org) and Copyright (c) 2002 Douglas Crockford (www.crockford.com). Copyright (c) 2009 John Resig, http://jquery.com/. Copyright 2006-2008 Json-lib. Copyright 2001 LOOX Software, Inc. Copyright 2003-2008 Luck Consulting Pty. Ltd. Copyright 2002-2004 MetaStuff, Ltd. Copyright 2009 Michael Mathews [email protected]. Copyright 1999-2005 Northwoods Software Corporation. Copyright (C) Microsoft Corp. 1981-1998. Purple Technology, Inc. Copyright (c) 2004-2008 QOS.ch. Copyright 2005 Sabre Airline Solutions. Copyright 2004 SoftComplex, Inc. Copyright 2000-2007 Sun Microsystems, Inc. Copyright 2001 VisualSoft Technologies Limited. Copyright 2001 Zero G Software, Inc. All rights reserved by all listed parties. The Sterling Commerce Software is distributed on the same storage media as certain Third Party Software covered by the following copyrights: Copyright 1999-2006 The Apache Software Foundation. Copyright (c) 2001-2003 Ant-Contrib project. Copyright 1998-2007 Bela Ban. Copyright 2005 Eclipse Foundation. Copyright 2002-2006 Julian Hyde and others. Copyright 1997 ICE Engineering, Inc./Timothy Gerard Endres. Copyright 2000, 2006 IBM Corporation and others. Copyright 1987-2006 ILOG, Inc. Copyright 2000-2006 Infragistics. Copyright 2002-2005 JBoss, Inc. Copyright LuMriX.net GmbH, Switzerland. Copyright 1998-2009 Mozilla.org. Copyright 2003-2009 Mozdev Group, Inc. Copyright 1999-2002 JBoss.org. Copyright Raghu K, 2003. Copyright 2004 David Schweinsberg. Copyright 2005-2006 Darren L. Spurgeon. Copyright S.E. Morris (FISH) 2003-04. Copyright 2006 VisualSoft Technologies. Copyright 2002-2009 Zipwise Software. All rights reserved by all listed parties. Certain components of the Sterling Commerce Software are distributed on the same storage media as Third Party Software which are not listed above. Additional information for such Third Party Software components of the Sterling Commerce Software is located at: installdir/mesa/studio/plugins/SCI_Studio_License.txt. Third Party Software which is included, or are distributed on the same storage media with, the Sterling Commerce Software where use, duplication, or disclosure by the United States government or a government contractor or subcontractor, are provided with RESTRICTED RIGHTS under Title 48 CFR 2.101, 12.212, 52.227-19, 227.7201 through 227.7202-4, DFAR 252.227-7013(c) (1) (ii) and (2), DFAR 252.227-7015(b)(6/95), DFAR 227.7202-3(a), FAR 52.227-14(g)(2)(6/87), and FAR 52.227-19(c)(2) and (6/87) as applicable. Additional information regarding certain Third Party Software is located at installdir/SCI_License.txt. Some Third Party Licensors also provide license information and/or source code for their software via their respective links set forth below: http://danadler.com/jacob/ http://www.dom4j.org This product includes software developed by the Apache Software Foundation (http://www.apache.org). This product includes software developed by the Ant-Contrib project (http://sourceforge.net/projects/ant-contrib). This product includes software developed by the JDOM Project (http://www.jdom.org/). This product includes code licensed from RSA Data Security (via Sun Microsystems, Inc.). Sun, Sun Microsystems, the Sun Logo, Java, JDK, the Java Coffee Cup logo, JavaBeans , JDBC, JMX and all JMX based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. All other trademarks and logos are trademarks of their respective owners.

THE APACHE SOFTWARE FOUNDATION SOFTWARE

The Sterling Commerce Software is distributed with or on the same storage media as the following software products (or components thereof) and java source code files: Xalan version 2.5.2, Cookie.java, Header.java, HeaderElement.java, HttpException.java, HttpState.java, NameValuePair.java, CronTimeTrigger.java, DefaultTimeScheduler.java, PeriodicTimeTrigger.java, Target.java,

TimeScheduledEntry.java, TimeScheduler.java, TimeTrigger.java, Trigger.java, BinaryHeap.java, PriorityQueue.java, SynchronizedPriorityQueue.java, GetOpt.java, GetOptsException.java, IllegalArgumentException.java, MissingOptArgException.java (collectively, "Apache 1.1 Software"). Apache 1.1 Software is free software which is distributed under the terms of the following license:

License Version 1.1

Copyright 1999-2003 The Apache Software Foundation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistribution in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The end-user documentation included with the redistribution, if any, must include the following acknowledgement: "This product includes software developed by the Apache Software Foundation (http://www.apache.org)." Alternatively, this acknowledgement may appear in the software itself, if and whenever such third-party acknowledgements normally appear. 4. The names "Commons", "Jakarta", "The Jakarta Project", "HttpClient", "log4j", "Xerces "Xalan", "Avalon", "Apache Avalon", "Avalon Cornerstone", "Avalon Framework", "Apache" and "Apache Software Foundation" must not be used to endorse or promote products derived from this software without specific prior written permission. For written permission, please contact [email protected]. 5. Products derived from this software may not be called "Apache", nor may "Apache" appear in their name, without the prior written permission of the Apache Software Foundation. THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESS OR IMIPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTIBILITY, AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTIAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation. The GetOpt.java, GetOptsException.java, IlligalArgumentException.java and MissingOptArgException.java software was originally based on software copyright (c) 2001, Sun Microsystems., http://www.sun.com. For more information on the Apache Software Foundation, please see <http://www.apache.org/>. The preceding license only applies to the Apache 1.1 Software and does not apply to the Sterling Commerce Software or to any other Third-Party Software. The Sterling Commerce Software is also distributed with or on the same storage media as the following software products (or components thereof): Ant, Antinstaller, Apache File Upload Package, Apache Commons Beans, Apache Commons BetWixt, Apache Commons Collection, Apache Commons Digester, Apache Commons IO, Apache Commons Lang., Apache Commons Logging, Apache Commons Net, Apache Jakarta Commons Pool, Apache Jakarta ORO, Lucene, Xerces version 2.7, Apache Log4J, Apache SOAP, Apache Struts and Apache Xalan 2.7.0, (collectively, "Apache 2.0 Software"). Apache 2.0 Software is free software which is distributed under the terms of the Apache License Version 2.0. A copy of License Version 2.0 is found in the following directory files for the individual pieces of the Apache 2.0 Software: installdir/jar/commons_upload/1_0/ CommonsFileUpload_License.txt, installdir/jar/jetspeed/1_4/RegExp_License.txt, installdir/ant/Ant_License.txt <install>/jar/antInstaller/0_8/antinstaller_License.txt, <install>/jar/commons_beanutils/1_7_0/commons-beanutils.jar (/META-INF/LICENSE.txt), <install>/jar/commons_betwixt/0_8/commons-betwixt-0.8.jar (/META-INF/LICENSE.txt),

<install>/jar/commons_collections/3_2/LICENSE.txt, <install>/jar/commons_digester/1_8/commons-digester-1.8.jar (/META-INF/LICENSE.txt), <install>/jar/commons_io/1_4/LICENSE.txt, <install>/jar/commons_lang/2_1/Commons_Lang_License.txt, <install>/jar/commons_logging/1_0_4/commons-logging-1.0.4.jar (/META-INF/LICENSE.txt), <install>/jar/commons_net/1_4_1/commons-net-1.4.1.jar (/META-INF/LICENSE.txt), <install>/jar/smcfs/8.5/lucene-core-2.4.0.jar (/META-INF/LICENSE.txt), <install>/jar/struts/2_0_11/struts2-core-2.0.11.jar (./LICENSE.txt), <install>/jar/mesa/gisdav/WEB-INF/lib/Slide_License.txt, <install>/mesa/studio/plugins/xerces_2.7_license.txt, <install>/jar/commons_pool/1_2/Commons_License.txt, <install>/jar/jakarta_oro/2_0_8/JakartaOro_License.txt, <install>/jar/log4j/1_2_15/LOG4J_License.txt, <install>/jar/xalan/2_7/Xalan_License.txt, <install>/jar/soap/2_3_1/Apache_SOAP_License.txt Unless otherwise stated in a specific directory, the Apache 2.0 Software was not modified. Neither the Sterling Commerce Software, modifications, if any, to Apache 2.0 Software, nor other Third Party Code is a Derivative Work or a Contribution as defined in License Version 2.0. License Version 2.0 applies only to the Apache 2.0 Software which is the subject of the specific directory file and does not apply to the Sterling Commerce Software or to any other Third Party Software. License Version 2.0 includes the following provision: "Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License." NOTICE file corresponding to the section 4 d of the Apache License, Version 2.0, in this case for the Apache Ant distribution. Apache Ant Copyright 1999-2008 The Apache Software Foundation. This product includes software developed by The Apache Software Foundation (http://www.apache.org/). This product includes also software developed by : - the W3C consortium (http://www.w3c.org) , - the SAX project (http://www.saxproject.org) The <sync> task is based on code Copyright (c) 2002, Landmark Graphics Corp that has been kindly donated to the Apache Software Foundation. Portions of this software were originally based on the following: - software copyright (c) 1999, IBM Corporation., http://www.ibm.com. - software copyright (c) 1999, Sun Microsystems., http://www.sun.com. - voluntary contributions made by Paul Eng on behalf of the Apache Software Foundation that were originally developed at iClick, Inc., software copyright (c) 1999. NOTICE file corresponding to the section 4 d of the Apache License, Version 2.0, in this case for the Apache Lucene distribution. Apache Lucene Copyright 2006 The Apache Software Foundation. This product includes software developed by The Apache Software Foundation (http://www.apache.org/). The snowball stemmers in contrib/snowball/src/java/net/sf/snowball were developed by Martin Porter and Richard Boulton. The full snowball package is available from http://snowball.tartarus.org/

Ant-Contrib Software
The Sterling Commerce Software is distributed with or on the same storage media as the Anti-Contrib software (Copyright (c) 2001-2003 Ant-Contrib project. All rights reserved.) (the "Ant-Contrib Software"). The Ant-Contrib Software is free software which is distributed under the terms of the following license: The Apache Software License, Version 1.1

Copyright (c) 2001-2003 Ant-Contrib project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The end-user documentation included with the redistribution, if any, must include the following acknowledgement: "This product includes software developed by the Ant-Contrib project (http://sourceforge.net/projects/ant-contrib)." Alternately, this acknowledgement may appear in the software itself, if and wherever such third-party acknowledgements normally appear. 4. The name Ant-Contrib must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected]. 5. Products derived from this software may not be called "Ant-Contrib" nor may "Ant-Contrib" appear in their names without prior written permission of the Ant-Contrib project. THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE ANT-CONTRIB PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The preceding license only applies to the Ant-Contrib Software and does not apply to the Sterling Commerce Software or to any other Third-Party Software. The preceding license only applies to the Ant-Contrib Software and does not apply to the Sterling Commerce Software or to any other Third Party Software.

DOM4J Software
The Sterling Commerce Software is distributed with or on the same storage media as the Dom4h Software which is free software distributed under the terms of the following license: Redistribution and use of this software and associated documentation ("Software"), with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain copyright statements and notices. Redistributions must also contain a copy of this document. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The name "DOM4J" must not be used to endorse or promote products derived from this Software without prior written permission of MetaStuff, Ltd. For written permission, please contact [email protected]. 4. Products derived from this Software may not be called "DOM4J" nor may "DOM4J" appear in their names without prior written permission of MetaStuff, Ltd. DOM4J is a registered trademark of MetaStuff, Ltd. 5. Due credit should be given to the DOM4J Project - http://www.dom4j.org

THIS SOFTWARE IS PROVIDED BY METASTUFF, LTD. AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL METASTUFF, LTD. OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Copyright 2001-2004 (C) MetaStuff, Ltd. All Rights Reserved. The preceding license only applies to the Dom4j Software and does not apply to the Sterling Commerce Software, or any other Third-Party Software.

THE ECLIPSE SOFTWARE FOUNDATION

The Sterling Commerce Software is also distributed with or on the same storage media as the following software: com.ibm.icu.nl1_3.4.4.v200606220026.jar, org.eclipse.ant.core.nl1_3.1.100.v200606220026.jar, org.eclipse.ant.ui.nl1_3.2.0.v200606220026.jar, org.eclipse.compare.nl1_3.2.0.v200606220026.jar, org.eclipse.core.boot.nl1_3.1.100.v200606220026.jar, org.eclipse.core.commands.nl1_3.2.0.v200606220026.jar, org.eclipse.core.contenttype.nl1_3.2.0.v200606220026.jar, org.eclipse.core.expressions.nl1_3.2.0.v200606220026.jar, org.eclipse.core.filebuffers.nl1_3.2.0.v200606220026.jar, org.eclipse.core.filesystem.nl1_1.0.0.v200606220026.jar, org.eclipse.core.jobs.nl1_3.2.0.v200606220026.jar, org.eclipse.core.resources.nl1_3.2.0.v200606220026.jar, org.eclipse.core.runtime.compatibility.auth.nl1_3.2.0.v200606220026.jar, org.eclipse.core.runtime.compatibility.nl1_3.1.100.v200606220026.jar, org.eclipse.core.runtime.nl1_3.2.0.v200606220026.jar, org.eclipse.core.variables.nl1_3.1.100.v200606220026.jar, org.eclipse.debug.core.nl1_3.2.0.v200606220026.jar, org.eclipse.debug.ui.nl1_3.2.0.v200606220026.jar, org.eclipse.equinox.common.nl1_3.2.0.v200606220026.jar, org.eclipse.equinox.preferences.nl1_3.2.0.v200606220026.jar, org.eclipse.equinox.registry.nl1_3.2.0.v200606220026.jar, org.eclipse.help.appserver.nl1_3.1.100.v200606220026.jar, org.eclipse.help.base.nl1_3.2.0.v200606220026.jar, org.eclipse.help.nl1_3.2.0.v200606220026.jar, org.eclipse.help.ui.nl1_3.2.0.v200606220026.jar, org.eclipse.jdt.apt.core.nl1_3.2.0.v200606220026.jar, org.eclipse.jdt.apt.ui.nl1_3.2.0.v200606220026.jar, org.eclipse.jdt.core.manipulation.nl1_1.0.0.v200606220026.jar, org.eclipse.jdt.core.nl1_3.2.0.v200606220026.jar, org.eclipse.jdt.debug.ui.nl1_3.2.0.v200606220026.jar, org.eclipse.jdt.doc.isv.nl1_3.2.0.v200606220026.jar, org.eclipse.jdt.doc.user.nl1_3.2.0.v200606220026.jar, org.eclipse.jdt.junit4.runtime.nl1_1.0.0.v200606220026.jar, org.eclipse.jdt.launching.nl1_3.2.0.v200606220026.jar, org.eclipse.jdt.nl1_3.2.0.v200606220026.jar, org.eclipse.jdt.ui.nl1_3.2.0.v200606220026.jar, org.eclipse.jface.databinding.nl1_1.0.0.v200606220026.jar, org.eclipse.jface.nl1_3.2.0.v200606220026.jar, org.eclipse.jface.text.nl1_3.2.0.v200606220026.jar, org.eclipse.ltk.core.refactoring.nl1_3.2.0.v200606220026.jar, org.eclipse.ltk.ui.refactoring.nl1_3.2.0.v200606220026.jar, org.eclipse.osgi.nl1_3.2.0.v200606220026.jar, org.eclipse.osgi.services.nl1_3.1.100.v200606220026.jar, org.eclipse.osgi.util.nl1_3.1.100.v200606220026.jar, org.eclipse.pde.core.nl1_3.2.0.v200606220026.jar, org.eclipse.pde.doc.user.nl1_3.2.0.v200606220026.jar, org.eclipse.pde.junit.runtime.nl1_3.2.0.v200606220026.jar, org.eclipse.pde.nl1_3.2.0.v200606220026.jar, org.eclipse.pde.runtime.nl1_3.2.0.v200606220026.jar, org.eclipse.pde.ui.nl1_3.2.0.v200606220026.jar, org.eclipse.platform.doc.isv.nl1_3.2.0.v200606220026.jar, org.eclipse.platform.doc.user.nl1_3.2.0.v200606220026.jar,

org.eclipse.rcp.nl1_3.2.0.v200606220026.jar, org.eclipse.search.nl1_3.2.0.v200606220026.jar, org.eclipse.swt.nl1_3.2.0.v200606220026.jar, org.eclipse.team.core.nl1_3.2.0.v200606220026.jar, org.eclipse.team.cvs.core.nl1_3.2.0.v200606220026.jar, org.eclipse.team.cvs.ssh.nl1_3.2.0.v200606220026.jar, org.eclipse.team.cvs.ssh2.nl1_3.2.0.v200606220026.jar, org.eclipse.team.cvs.ui.nl1_3.2.0.v200606220026.jar, org.eclipse.team.ui.nl1_3.2.0.v200606220026.jar, org.eclipse.text.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.browser.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.cheatsheets.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.console.nl1_3.1.100.v200606220026.jar, org.eclipse.ui.editors.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.externaltools.nl1_3.1.100.v200606220026.jar, org.eclipse.ui.forms.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.ide.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.intro.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.navigator.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.navigator.resources.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.presentations.r21.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.views.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.views.properties.tabbed.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.workbench.nl1_3.2.0.v200606220026.jar, org.eclipse.ui.workbench.texteditor.nl1_3.2.0.v200606220026.jar, org.eclipse.update.configurator.nl1_3.2.0.v200606220026.jar, org.eclipse.update.core.nl1_3.2.0.v200606220026.jar, org.eclipse.update.scheduler.nl1_3.2.0.v200606220026.jar, org.eclipse.update.ui.nl1_3.2.0.v200606220026.jar, com.ibm.icu_3.4.4.1.jar, org.eclipse.core.commands_3.2.0.I20060605-1400.jar, org.eclipse.core.contenttype_3.2.0.v20060603.jar, org.eclipse.core.expressions_3.2.0.v20060605-1400.jar, org.eclipse.core.filesystem.linux.x86_1.0.0.v20060603.jar, org.eclipse.core.filesystem_1.0.0.v20060603.jar, org.eclipse.core.jobs_3.2.0.v20060603.jar, org.eclipse.core.runtime.compatibility.auth_3.2.0.v20060601.jar, org.eclipse.core.runtime_3.2.0.v20060603.jar, org.eclipse.equinox.common_3.2.0.v20060603.jar, org.eclipse.equinox.preferences_3.2.0.v20060601.jar, org.eclipse.equinox.registry_3.2.0.v20060601.jar, org.eclipse.help_3.2.0.v20060602.jar, org.eclipse.jface.text_3.2.0.v20060605-1400.jar, org.eclipse.jface_3.2.0.I20060605-1400.jar, org.eclipse.osgi_3.2.0.v20060601.jar, org.eclipse.swt.gtk.linux.x86_3.2.0.v3232m.jar, org.eclipse.swt_3.2.0.v3232o.jar, org.eclipse.text_3.2.0.v20060605-1400.jar, org.eclipse.ui.workbench.texteditor_3.2.0.v20060605-1400.jar, org.eclipse.ui.workbench_3.2.0.I20060605-1400.jar, org.eclipse.ui_3.2.0.I20060605-1400.jar, runtime_registry_compatibility.jar, eclipse.exe, eclipse.ini, and startup.jar (collectively, "Eclipse Software"). All Eclipse Software is distributed under the terms and conditions of the Eclipse Foundation Software User Agreement (EFSUA) and/or terms and conditions of the Eclipse Public License Version 1.0 (EPL) or other license agreements, notices or terms and conditions referenced for the individual pieces of the Eclipse Software, including without limitation "Abouts", "Feature Licenses", and "Feature Update Licenses" as defined in the EFSUA . A copy of the Eclipse Foundation Software User Agreement is found at <install_dir>/SI/repository/rcp/rcpdependencies/windows/eclipse/notice.html, <install_dir>/SI/repository/rcp/rcpdependencies/windows/eclipse/plugins/notice.html, <install_dir>/SI/repository/rcp/rcpdependencies/gtk.linux_x86/eclipse/notice.html, and <install_dir>/SI/repository/rcp/rcpdependencies/gtk.linux_x86/eclipse/plugins/notice.html. A copy of the EPL is found at <install_dir>/SI/repository/rcp/rcpdependencies/windows/eclipse/plugins/epl-v10.htm, <install_dir>/SI/repository/rcp/rcpdependencies/windows/eclipse/epl-v10.htm, <install_dir>/SI/repository/rcp/rcpdependencies/gtk.linux.x86/eclipse/plugins/epl-v10.html, and <install_dir>/SI/repository/rcp/rcpdependencies/gtk.linux.x86/eclipse/epl-v10.html. The reference to the license agreements, notices or terms and conditions governing each individual piece of the Eclipse Software is found in the directory files for the individual pieces of the Eclipse Software as described in the file identified as installdir/SCI_License.txt.

These licenses only apply to the Eclipse Software and do not apply to the Sterling Commerce Software, or any other Third Party Software. The Language Pack (NL Pack) piece of the Eclipse Software, is distributed in object code form. Source code is available at http://archive.eclipse.org/eclipse/downloads/drops/L-3.2_Language_Packs-200607121700/index.php. In the event the source code is no longer available from the website referenced above, contact Sterling Commerce at 978-513-6000 and ask for the Release Manager. A copy of this license is located at <install_dir>/SI/repository/rcp/rcpdependencies/windows/eclipse/plugins/epl-v10.htm and <install_dir>/SI/repository/rcp/rcpdependencies/gtk.linux.x86/eclipse/plugins/epl-v10.html. The org.eclipse.core.runtime_3.2.0.v20060603.jar piece of the Eclipse Software was modified slightly in order to remove classes containing encryption items. The org.eclipse.core.runtime_3.2.0.v20060603.jar was modified to remove the Cipher, CipherInputStream and CipherOutputStream classes and rebuild the org.eclipse.core.runtime_3.2.0.v20060603.jar.

Ehcache Software
The Sterling Commerce Software is also distributed with or on the same storage media as the ehache v.1.5 software (Copyright 2003-2008 Luck Consulting Pty. Ltd.) ("Ehache Software"). Ehcache Software is free software which is distributed under the terms of the Apache License Version 2.0. A copy of License Version 2.0 is found in <install>/jar/smcfs/8.5/ehcache-1.5.0.jar (./LICENSE.txt). The Ehcache Software was not modified. Neither the Sterling Commerce Software, modifications, if any, to the Ehcache Software, nor other Third Party Code is a Derivative Work or a Contribution as defined in License Version 2.0. License Version 2.0 applies only to the Ehcache Software which is the subject of the specific directory file and does not apply to the Sterling Commerce Software or to any other Third Party Software. License Version 2.0 includes the following provision: "Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License."

EZMorph Software
The Sterling Commerce Software is also distributed with or on the same storage media as the EZMorph v. 1.0.4 software (Copyright 2006-2008 Andres Almiray) ("EZMorph Software"). EZMorph Software is free software which is distributed under the terms of the Apache License Version 2.0. A copy of License Version 2.0 is found in <install>/jar/ezmorph/1_0_4/ezmorph-1.0.4.jar (./LICENSE.txt). The EZMorph Software was not modified. Neither the Sterling Commerce Software, modifications, if any, to the EZMorph Software, nor other Third Party Code is a Derivative Work or a Contribution as defined in License Version 2.0. License Version 2.0 applies only to the EZMorph Software which is the subject of the specific directory file and does not apply to the Sterling Commerce Software or to any other Third Party Software. License Version 2.0 includes the following provision: "Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License."

Firebug Lite Software

The Sterling Commerce Software is distributed with or on the same storage media as the Firebug Lite Software which is free software distributed under the terms of the following license: Copyright (c) 2008 Azer Koulu http://azer.kodfabrik.com. All rights reserved.

Redistribution and use of this software in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of Azer Koulu. nor the names of any other contributors may be used to endorse or promote products derived from this software without specific prior written permission of Parakey Inc. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

ICE SOFTWARE
The Sterling Commerce Software is distributed on the same storage media as the ICE Software (Copyright 1997 ICE Engineering, Inc./Timothy Gerard Endres.) ("ICE Software"). The ICE Software is independent from and not linked or compiled with the Sterling Commerce Software. The ICE Software is a free software product which can be distributed and/or modified under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License or any later version. A copy of the GNU General Public License is provided at installdir/jar/jniregistry/1_2/ICE_License.txt. This license only applies to the ICE Software and does not apply to the Sterling Commerce Software, or any other Third Party Software. The ICE Software was modified slightly in order to fix a problem discovered by Sterling Commerce involving the RegistryKey class in the RegistryKey.java in the JNIRegistry.jar. The class was modified to comment out the finalize () method and rebuild of the JNIRegistry.jar file. Source code for the bug fix completed by Sterling Commerce on January 8, 2003 is located at: installdir/jar/jniregistry/1_2/RegistryKey.java. Source code for all other components of the ICE Software is located at http://www.trustice.com/java/jnireg/index.shtml. The ICE Software is distributed WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

JBOSS SOFTWARE
The Sterling Commerce Software is distributed on the same storage media as the JBoss Software (Copyright 1999-2002 JBoss.org) ("JBoss Software"). The JBoss Software is independent from and not linked or compiled with the Sterling Commerce Software. The JBoss Software is a free software product which can be distributed and/or modified under the terms of the GNU Lesser General Public License as published by the Free Software Foundation; either version 2.1 of the License or any later version. A copy of the GNU Lesser General Public License is provided at: <install_dir>\jar\jboss\4_2_0\LICENSE.html This license only applies to the JBoss Software and does not apply to the Sterling Commerce Software, or any other Third Party Software. The JBoss Software is not distributed by Sterling Commerce in its entirety. Rather, the distribution is limited to the following jar files: el-api.jar, jasper-compiler-5.5.15.jar, jasper-el.jar, jasper.jar, jboss-common-client.jar, jboss-j2ee.jar, jboss-jmx.jar, jboss-jsr77-client.jar, jbossmq-client.jar,

jnpserver.jar, jsp-api.jar, servlet-api.jar, tomcat-juli.jar. The JBoss Software was modified slightly in order to allow the ClientSocketFactory to return a socket connected to a particular host in order to control the host interfaces, regardless of whether the ClientSocket Factory specified was custom or note. Changes were made to org.jnp..server.Main. Details concerning this change can be found at http://sourceforge.net/tracker/?func=detail&aid=1008902&group_id=22866&atid=376687. Source code for the modifications completed by Sterling Commerce on August 13, 2004 is located at: http://sourceforge.net/tracker/?func=detail&aid=1008902&group_id=22866&atid=376687. Source code for all other components of the JBoss Software is located at http://www.jboss.org.

JGO SOFTWARE
The Sterling Commerce Software is distributed with, or on the same storage media, as certain redistributable portions of the JGo Software provided by Northwoods Software Corporation under a commercial license agreement (the "JGo Software"). The JGo Software is provided subject to the disclaimers set forth above and the following notice: U.S. Government Restricted Rights The JGo Software and documentation are provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (C)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (C)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. Contractor / manufacturer of the JGo Software is Northwoods Software Corporation, 142 Main St., Nashua, NH 03060.

JSLib Software
The Sterling Commerce Software is distributed with or on the same storage media as the JSLib software product (Copyright (c) 2003-2009 Mozdev Group, Inc.) ("JSLib Software"). The JSLib Software is distributed under the terms of the MOZILLA PUBLIC LICENSE Version 1.1. A copy of this license is located at <install>\repository\eardata\platform_uifwk_ide\war\designer\MPL-1.1.txt. The JSLib Software code is distributed in source form and is located at http://jslib.mozdev.org/installation.html. Neither the Sterling Commerce Software nor any other Third-Party Code is a Modification or Contribution subject to the Mozilla Public License. Pursuant to the terms of the Mozilla Public License, the following notice applies only to the JSLib Software (and not to the Sterling Commerce Software or any other Third-Party Software): "The contents of the file located at http://www.mozdev.org/source/browse/jslib/ are subject to the Mozilla Public License Version 1.1 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.mozilla.org/MPL/MPL-1.1.html. Software distributed under the License is distributed on an "AS IS" basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License for the specific language governing rights and limitations under the License. The Original Code is Mozdev Group, Inc. code. The Initial Developer of the Original Code is Mozdev Group, Inc. Portions created by_Mozdev Group, Inc. are Copyright 2003 Mozdev Group, Inc. All Rights Reserved. Original Author: Pete Collins <[email protected]>one Contributor(s):_____none listed________. Alternatively, the contents of this file may be used under the terms of the ____ license (the "[___] License"), in which case the provisions of [___] License are applicable instead of those above. If you wish to allow use of your version of this file only under the terms of the [___] License and not allow others to use your version of this file under the MPL, indicate your decision by deleting the provisions above and replace them with the notice and other provisions required by the [___] License. If you do not delete the provisions above, a recipient may use your version of this file under either the MPL or the [___] License." The preceding license only applies to the JSLib Software and does not apply to the Sterling Commerce Software, or any other Third-Party Software.

Json Software
The Sterling Commerce Software is also distributed with or on the same storage media as the Json 2.2.2 software (Copyright 2006-2008 Json-lib) ("Json Software"). Json Software is free software which is distributed under the terms of the Apache License Version 2.0. A copy of License Version 2.0 is found in <install>/jar/jsonlib/2_2_2/json-lib-2.2.2-jdk13.jar. This product includes software developed by Douglas Crockford (http://www.crockford.com). The Json Software was not modified. Neither the Sterling Commerce Software, modifications, if any, to the Json Software, nor other Third Party Code is a Derivative Work or a Contribution as defined in License Version 2.0. License Version 2.0 applies only to the Json Software which is the subject of the specific directory file and does not apply to the Sterling Commerce Software or to any other Third Party Software. License Version 2.0 includes the following provision: "Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License."

Purple Technology
The Sterling Commerce Software is distributed with or on the same storage media as the Purple Technology Software (Copyright (c) 1995-1999 Purple Technology, Inc.) ("Purple Technology Software"), which is subject to the following license: Copyright (c) 1995-1999 Purple Technology, Inc. All rights reserved. PLAIN LANGUAGE LICENSE: Do whatever you like with this code, free of charge, just give credit where credit is due. If you improve it, please send your improvements to [email protected]. Check http://www.purpletech.com/code/ for the latest version and news. LEGAL LANGUAGE LICENSE: Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The names of the authors and the names "Purple Technology," "Purple Server" and "Purple Chat" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected]. THIS SOFTWARE IS PROVIDED BY THE AUTHORS AND PURPLE TECHNOLOGY "AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR PURPLE TECHNOLOGY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The preceding license only applies to the Purple Technology Software and does not apply to the Sterling Commerce Software, or any other Third Party Software.

Rico Software
The Sterling Commerce Software is also distributed with or on the same storage media as the Rico.js software (Copyright 2005 Sabre Airline Solutions) ("Rico Software"). Rico Software is free software

which is distributed under the terms of the Apache License Version 2.0. A copy of License Version 2.0 is found in <install>/repository/eardata/platform/war/ajax/scripts/Rico_License.txt. The Rico Software was not modified. Neither the Sterling Commerce Software, modifications, if any, to the Rico Software, nor other Third-Party Code is a Derivative Work or a Contribution as defined in License Version 2.0. License Version 2.0 applies only to the Rico Software which is the subject of the specific directory file and does not apply to the Sterling Commerce Software or to any other Third-Party Software. License Version 2.0 includes the following provision: "Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License."

Rhino Software
The Sterling Commerce Software is distributed with or on the same storage media as the Rhino js.jar (Copyright (c) 1998-2009 Mozilla.org.) ("Rhino Software"). A majority of the source code for the Rhino Software is dual licensed under the terms of the MOZILLA PUBLIC LICENSE Version 1.1. or the GPL v. 2.0. Additionally, some files (at a minimum the contents of toolsrc/org/Mozilla/javascript/toolsdebugger/treetable) are available under another license as set forth in the directory file for the Rhino Software. Sterling Commerce's use and distribution of the Rhino Software is under the Mozilla Public License. A copy of this license is located at <install>/3rdParty/rico license.doc. The Rhino Software code is distributed in source form and is located at http://mxr.mozilla.org/mozilla/source/js/rhino/src/. Neither the Sterling Commerce Software nor any other Third-Party Code is a Modification or Contribution subject to the Mozilla Public License. Pursuant to the terms of the Mozilla Public License, the following notice applies only to the Rhino Software (and not to the Sterling Commerce Software or any other Third-Party Software): "The contents of the file located at <install>/jar/rhino/1_7R1/js.jar are subject to the Mozilla Public License Version 1.1 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.mozilla.org/MPL/. Software distributed under the License is distributed on an "AS IS" basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License for the specific language governing rights and limitations under the License. The Original Code is Rhino code, released May 6, 1999. The Initial Developer is Netscape Communications Corporation. Portions created by the Initial Developer are Copyright 1997-1999. All Rights Reserved. Contributor(s):_____none listed. The preceding license only applies to the Rico Software and does not apply to the Sterling Commerce Software, or any other Third-Party Software.

Sun Microsystems
The Sterling Commerce Software is distributed with or on the same storage media as the following software products (or components thereof): Sun JMX, and Sun JavaMail (collectively, "Sun Software"). Sun Software is free software which is distributed under the terms of the licenses issued by Sun which are included in the directory files located at: SUN COMM JAR - <install>/Applications/Foundation/lib SUN ACTIVATION JAR - <install>/ Applications/Foundation/lib SUN JavaMail - <install>/jar/javamail/1_4/LICENSE.txt The Sterling Commerce Software is also distributed with or on the same storage media as the Web-app_2_3.dtd software (Copyright 2007 Sun Microsystems, Inc.) ("Web-App Software"). Web-App Software is free software which is distributed under the terms of the Common Development

and Distribution License ("CDDL"). A copy of the CDDL is found in http://kenai.com/projects/javamail/sources/mercurial/show. The source code for the Web-App Software may be found at: <install>/3rdParty/sun/javamail-1.3.2/docs/JavaMail-1.2.pdf Such licenses only apply to the Sun product which is the subject of such directory and does not apply to the Sterling Commerce Software or to any other Third Party Software. The Sterling Commerce Software is also distributed with or on the same storage media as the Sun Microsystems, Inc. Java (TM) look and feel Graphics Repository ("Sun Graphics Artwork"), subject to the following terms and conditions: Copyright 2000 by Sun Microsystems, Inc. All Rights Reserved. Sun grants you ("Licensee") a non-exclusive, royalty free, license to use, and redistribute this software graphics artwork, as individual graphics or as a collection, as part of software code or programs that you develop, provided that i) this copyright notice and license accompany the software graphics artwork; and ii) you do not utilize the software graphics artwork in a manner which is disparaging to Sun. Unless enforcement is prohibited by applicable law, you may not modify the graphics, and must use them true to color and unmodified in every way. This software graphics artwork is provided "AS IS," without a warranty of any kind. ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE HEREBY EXCLUDED. SUN AND ITS LICENSORS SHALL NOT BE LIABLE FOR ANY DAMAGES SUFFERED BY LICENSEE AS A RESULT OF USING, MODIFYING OR DISTRIBUTING THE SOFTWARE GRAPHICS ARTWORK. IN NO EVENT WILL SUN OR ITS LICENSORS BE LIABLE FOR ANY LOST REVENUE, PROFIT OR DATA, OR FOR DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF THE USE OF OR INABILITY TO USE SOFTWARE GRAPHICS ARTWORK, EVEN IF SUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If any of the above provisions are held to be in violation of applicable law, void, or unenforceable in any jurisdiction, then such provisions are waived to the extent necessary for this Disclaimer to be otherwise enforceable in such jurisdiction. The preceding license only applies to the Sun Graphics Artwork and does not apply to the Sterling Commerce Software, or any other Third Party Software.

WARRANTY DISCLAIMER
This documentation and the Sterling Commerce Software which it describes are licensed either "AS IS" or with a limited warranty, as set forth in the Sterling Commerce license agreement. Other than any limited warranties provided, NO OTHER WARRANTY IS EXPRESSED AND NONE SHALL BE IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR USE OR FOR A PARTICULAR PURPOSE. The applicable Sterling Commerce entity reserves the right to revise this publication from time to time and to make changes in the content hereof without the obligation to notify any person or entity of such revisions or changes. The Third Party Software is provided "AS IS" WITHOUT ANY WARRANTY AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. FURTHER, IF YOU ARE LOCATED OR ACCESSING THIS SOFTWARE IN THE UNITED STATES, ANY EXPRESS OR IMPLIED WARRANTY REGARDING TITLE OR NON-INFRINGEMENT ARE DISCLAIMED. Without limiting the foregoing, the ICE Software and JBoss Software are distributed WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

Contents
Preface
Intended Audience ..................................................................................... xxv Structure .................................................................................................. xxv Selling and Fulfillment Foundation Documentation .........................................xxvii Conventions ............................................................................................. xxix

Distributed Order Management Overview Order Management Tasks

Part I 2

Entering a Resources Route

2.1 2.2 2.3 Searching for Service Work Order Appointments..................................... 5 Viewing Service Work Order Appointments ............................................ 6 Assigning Stop Numbers To Appointments for a Resource ........................ 6

Adding or Removing Service Tools to a Service Work Order

3.1 3.2 3.3 Searching for a Service Work Order ...................................................... 7 Viewing Service Tools for a Service Work Order...................................... 8 Adding or Removing Service Tools for a Service Work Order .................... 8

Determining Whether an Area is Serviced

4.1 4.2 Searching for a Serviced Area .............................................................. 9 Viewing the Available Time Slots for the Service ....................................10

xv

Taking an Appointment on a Service Work Order

5.1 5.2 5.3 Searching for a Service Work Order .................................................... 11 Viewing Planned Appointments........................................................... 12 Taking an Appointment ..................................................................... 12

6 Managing Team Members on Service Work Order Appointments

6.1 6.1.1 6.1.2 6.1.3 6.2 6.2.1 6.2.2 6.2.3 Changing the Team Members for Service Work Order Appointments ........ Searching for a Service Work Order ............................................... Viewing the Team Members .......................................................... Adding or Removing the Team Members ......................................... Overriding Team Members for Service Work Order Appointments ............ Searching for Service Work Order Appointments.............................. Viewing Service Work Order Appointments ..................................... Creating the New List of Team Members ......................................... 16 16 16 17 17 18 18 18

Handling Procurement Requests

7.1 7.2 Viewing Pending Procurement Requests............................................... 19 Accepting or Rejecting Procurement Requests ...................................... 19

Answering Permit or Address Questions

8.1 8.2 8.3 Searching for an Order...................................................................... 21 Viewing the Questions and Answers for an Order .................................. 22 Answering Questions on an Order ....................................................... 22

Part II 9

Order Screen Reference

Create Order Screens

9.1 Order Entry .................................................................................... 25

10

Order Console Screens

10.1 Order Search By Status .................................................................... 27

xvi

User Guide

10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 10.10 10.11 10.12 10.13 10.14 10.15 10.16 10.17 10.18 10.19 10.20 10.21 10.22 10.23 10.24 10.25 10.26 10.27 10.28 10.29 10.30 10.31 10.32 10.33 10.34 10.35 10.36

Order Search By Item ........................................................................29 Order Search By Date ........................................................................30 Order Search By Address ...................................................................31 Order Search By Draft Orders .............................................................33 Order List.........................................................................................34 Detailed Order List ............................................................................36 Order Detail .....................................................................................37 Modify Ship To Address ......................................................................49 View Availability Notes .......................................................................50 Order Alerts .....................................................................................51 More Order Attributes ........................................................................52 Order Releases for Order....................................................................54 Work Orders.....................................................................................55 Work Order Audits.............................................................................57 Order Invoices ..................................................................................58 Invoice Details ..................................................................................59 Order Shipment Items and Containers .................................................61 Order Shipments ..............................................................................63 Order Instructions ............................................................................63 Notes .............................................................................................64 More Order Addresses........................................................................65 Order Negotiations ...........................................................................65 Order Negotiation Details ...................................................................66 Order Negotiation History ...................................................................70 Related Orders..................................................................................73 Order Audits.....................................................................................75 Order Audit Details ............................................................................77 Order Dates .....................................................................................78 Receiving Discrepancies ....................................................................78 Schedule Order ................................................................................79 Release Order...................................................................................80 View Holds .......................................................................................81 Add Holds ........................................................................................82 View History .....................................................................................83 Returnable Order Lines ......................................................................83

xvii

10.37 10.38 10.39 10.40 10.41 10.42 10.43 10.44 10.45 10.46 10.47 10.48 10.49 10.50 10.51 10.52 10.53 10.54 10.55 10.56 10.57 10.58 10.59 10.60 10.61 10.62 10.63 10.64 10.65 10.66 10.67 10.68 10.69 10.70 10.71

Associate Delivery Request ............................................................... 85 Add Delivery Request........................................................................ 86 Work Order Entry ............................................................................. 87 Copy Order ..................................................................................... 88 Order Status Breakup ....................................................................... 89 Orders Tag Number Details ............................................................... 91 Modifying an Orders Carrier and Carrier Service................................... 92 Order Charge and Tax Summary ........................................................ 92 Overall Order Charges....................................................................... 95 Overall Order Taxes.......................................................................... 95 Remaining Order Charges.................................................................. 96 Remaining Order Taxes ..................................................................... 97 Invoiced Order Charges..................................................................... 98 Invoiced Order Taxes ....................................................................... 99 Order Payment Information .............................................................100 Add Order Payment Information .......................................................109 Create Credit Memo ........................................................................112 Create Debit Memo .........................................................................112 Order Collection Details....................................................................112 Charge ..........................................................................................117 Authorize ......................................................................................117 Refund ..........................................................................................118 Order Line Search By Status .............................................................118 Order Line Search By Item ...............................................................119 Order Line Search By Date ...............................................................121 Order Line Search By Draft Orders.....................................................122 Order Line List ................................................................................123 Order Line Detail .............................................................................125 Order Releases for Order Line ...........................................................130 Order Line Instructions ....................................................................132 Bundle Components.........................................................................133 Kit Components .............................................................................133 More Order Line Addresses ...............................................................134 Related Order Lines .........................................................................134 Item Attributes ...............................................................................136

xviii

User Guide

10.72 10.73 10.74 10.75 10.76 10.77 10.78 10.79 10.80 10.81 10.82 10.83 10.84 10.85 10.86 10.87 10.88 10.89 10.90 10.91 10.92 10.93 10.94 10.95 10.96 10.97 10.98 10.99 10.100 10.101 10.102 10.103 10.104 10.105 10.106

Order Line Dates ............................................................................. 137 Inventory Information ..................................................................... 138 Associated Service Requests ............................................................ 139 Add Service Requests ..................................................................... 141 Order Line Audits ............................................................................ 142 Line Availability .............................................................................. 143 Create Dependency ........................................................................ 145 View Dependency ........................................................................... 147 Item Substitution ........................................................................... 148 Add Kit Line ................................................................................... 149 Overall Order Line Charges............................................................... 150 Overall Order Line Taxes .................................................................. 151 Remaining Order Line Charges ......................................................... 152 Remaining Order Line Taxes ............................................................. 153 Invoiced Order Line Charges ............................................................. 154 Invoiced Order Line Taxes ................................................................ 155 Order Line Status Breakup ............................................................... 156 Order Release Search By Status ........................................................ 158 Order Release Search By Item .......................................................... 159 Order Release Search By Date ......................................................... 161 Order Release Search By Logistics ..................................................... 162 Order Release List ........................................................................... 164 Order Release Details ..................................................................... 165 Order Release Shipments ................................................................ 168 More Order Release Addresses .......................................................... 169 Notes ........................................................................................... 169 Order Release Dates ....................................................................... 170 Backordering an Order Release ......................................................... 171 Order Release Status Breakup .......................................................... 171 Order Release Line Status Breakup ................................................... 172 Service Request Search By Item ....................................................... 172 Service Request Search By Draft Orders............................................. 173 Service Item List............................................................................. 174 Service Request List ........................................................................ 175 Service Request Details.................................................................... 176

xix

10.107 10.108 10.109 10.110 10.111 10.112 10.113 10.114 10.115 10.116 10.117 10.118 10.119 10.120 10.121 10.122 10.123 10.124 10.125 10.126 10.127 10.128 10.129 10.130 10.131 10.132 10.133 10.134 10.135 10.136 10.137

Service Request Instructions ............................................................179 More Service Request Addresses .......................................................181 Service Request Dates .....................................................................181 Service Request Additional Attributes .................................................181 Service Request Status Breakup ........................................................182 Overall Service Request Charges .......................................................182 Overall Service Request Taxes ..........................................................183 Remaining Service Request Charges ..................................................184 Remaining Service Request Taxes......................................................185 Invoiced Service Request Charges .....................................................186 Invoiced Service Request Taxes ........................................................186 Delivery Request Search By All Attributes ...........................................187 Delivery Request Search By Draft Orders............................................189 Delivery Request List .......................................................................190 Delivery Request Details ..................................................................191 Additional Product Lines ...................................................................194 Delivery Request Instructions ...........................................................195 More Delivery Request Addresses ......................................................195 Delivery Request Dates ....................................................................196 Delivery Request Additional Attributes................................................196 Overall Delivery Request Charges ......................................................197 Overall Delivery Request Taxes .........................................................197 Remaining Delivery Request Charges .................................................198 Remaining Delivery Request Taxes ....................................................199 Invoiced Delivery Request Charges ....................................................200 Invoiced Delivery Request Taxes .......................................................201 History Order Details .......................................................................202 Modification Reason .........................................................................203 Organization Details .......................................................................203 Organization Address Details ............................................................204 Questions.......................................................................................204

11

Create Outbound Shipment Screens

11.1 11.2 Shipment Entry ...............................................................................205 Shipment Supervisory Overrides ......................................................206

xx

User Guide

12

Outbound Shipment Console Screens

12.1 12.2 12.3 12.4 12.5 12.6 12.7 12.8 12.9 12.10 12.11 12.12 12.13 12.14 12.15 12.16 12.17 12.18 12.19 12.20 12.21 12.22 12.23 12.24 12.25 12.26 12.27 12.28 12.29 12.30 12.31 12.32 12.33 12.34 Outbound Shipment Search By Status................................................ 207 Outbound Shipment Search By Date .................................................. 209 Outbound Shipment Search By Carrier ............................................... 210 Outbound Shipment Search By Item .................................................. 211 Outbound Shipment Search By Wave ................................................. 212 Outbound Shipment Search By Profiling ............................................. 213 Shipment List ................................................................................. 215 Shipment Details............................................................................. 216 Special Services List ........................................................................ 223 Modify Shipment ............................................................................. 223 Address Details ............................................................................... 224 Charges ......................................................................................... 225 Shipment Loads .............................................................................. 226 Shipment Containers ....................................................................... 227 Shipment Instructions...................................................................... 228 Shipment Status Audits.................................................................... 229 Shipment Dates .............................................................................. 231 Alerts ............................................................................................ 232 Additional Attributes ........................................................................ 234 Shipment Activity Demand ............................................................... 235 Shipment Audits ............................................................................. 237 Logical Kits..................................................................................... 238 Pack Containers .............................................................................. 240 Packing a Container......................................................................... 244 Print .............................................................................................. 244 Cancel Selected Shipments............................................................... 244 Split Shipment ................................................................................ 245 Split Shipment Lines........................................................................ 247 Create Alerts .................................................................................. 247 Ship Node Detail ............................................................................. 247 Organization Details ........................................................................ 248 Select Delivery Plan......................................................................... 249 Shipment Line Details ...................................................................... 249 Add Release ................................................................................... 251

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12.35 12.36 12.37 12.38 12.39 12.40 12.41 12.42 12.43 12.44 12.45 12.46 12.47 12.48 12.49 12.50 12.51 12.52 12.53 12.54

Create Wave...................................................................................251 Containers......................................................................................252 Container Search By All Attributes .....................................................252 Container Search By Status ..............................................................253 Container List .................................................................................254 Container Details.............................................................................255 Serial Details ..................................................................................260 Container Status Audits....................................................................260 Container Activity List ......................................................................262 Pack or Unpack ...............................................................................263 Delete Selected Containers ...............................................................263 Modify Containerization ...................................................................263 Resolve Short Picked Containers........................................................266 Dock Appointment Search By All Attributes .........................................267 Dock Schedule Details......................................................................268 Dock Appointment ...........................................................................269 Dock Group Details..........................................................................271 View Holds .....................................................................................272 Add Holds ......................................................................................274 View History ...................................................................................274

13

Service Work Order Console Screens

13.1 13.2 13.3 13.4 13.5 13.6 13.7 13.8 13.9 13.10 13.11 13.12 13.13 Work Order Search By All Attributes .................................................275 Work Order List...............................................................................276 Work Order Details .........................................................................277 Work Order Alerts ..........................................................................283 Work Order Status Audits .................................................................284 Work Order Instructions ...................................................................286 Work Order Notes ...........................................................................287 Service Tools .................................................................................289 View Holds .....................................................................................290 Add Holds ......................................................................................292 View History ...................................................................................292 Service Location .............................................................................294 Plan Work Order Appointment ..........................................................295

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13.14 13.15 13.16 13.17 13.18 13.19 13.20 13.21 13.22 13.23 13.24 13.25

Product Availability.......................................................................... 299 Change Nodes ................................................................................ 301 Resource Availability ....................................................................... 302 Record Completion ......................................................................... 303 Record Service Failure .................................................................... 306 Work Order Appointments ............................................................... 309 Execution Details ........................................................................... 310 Add Service Lines ........................................................................... 314 Add Products Being Delivered .......................................................... 316 Modify Work Order ......................................................................... 317 Cancel Work Order ......................................................................... 317 Questions....................................................................................... 318

14

Accept/Reject Transfer Console Screens

14.1 Accept/Reject Procurement Requests ................................................. 319

15

Serviced Area Search Screens

15.1 15.2 Serviced Area Search....................................................................... 321 Serviced Area List ........................................................................... 322

16

Route Entry Screens

16.1 16.2 16.3 Work Order Appointments Search...................................................... 323 Route Entry .................................................................................... 324 Override Team Members .................................................................. 324

Index

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Preface
Intended Audience
This manual is intended to provide assistance to customer service representatives who are using the Application Console to access information about alerts, items, and orders.

Structure
This manual contains the following sections: Chapter 1, "Distributed Order Management Overview" This chapter explains the basic functionality of the Application Console. Chapter 2, "Entering a Resources Route" This chapter explains the task of entering a resources route for a given day. Chapter 3, "Adding or Removing Service Tools to a Service Work Order" This chapter explains the task of adding or removing service tools on a service work order. Chapter 4, "Determining Whether an Area is Serviced" This chapter explains the task of search for a serviced area.

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Chapter 5, "Taking an Appointment on a Service Work Order" This chapter explains the task of taking appointments on an existing service work order. Chapter 6, "Managing Team Members on Service Work Order Appointments" This chapter explains the task of managing team members for service work order appointments. Chapter 7, "Handling Procurement Requests" This chapter explains the task of handling procurement requests. Chapter 8, "Answering Permit or Address Questions" This chapter explains the task of answering permit and address questions. Chapter 9, "Create Order Screens" This chapter explains the screen references on creating orders and draft orders. Chapter 10, "Order Console Screens" This chapter explains the screen references to view and modify order information. Chapter 11, "Create Outbound Shipment Screens" This chapter explains the screen references on how to create an outbound order shipment. Chapter 12, "Outbound Shipment Console Screens" This chapter describes the screen references for the create outbound shipment console. Chapter 13, "Service Work Order Console Screens" This chapter explains the screen references on how to create or modify a provided or delivery service work order.

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Chapter 14, "Accept/Reject Transfer Console Screens" This chapter explains the screen references on how to accept and reject transfers. Chapter 15, "Serviced Area Search Screens" This chapter explains how to find out whether a certain zip code is serviced by a resource pool. Chapter 16, "Route Entry Screens" This chapter explains how to plan a resource pools route for its appointments throughout the day.

Selling and Fulfillment Foundation Documentation

For more information about the Selling and Fulfillment Foundation components, see the following manuals: Selling and Fulfillment Foundation: Release Notes Selling and Fulfillment Foundation: Installation Guide Selling and Fulfillment Foundation: Upgrade Guide Selling and Fulfillment Foundation: Configuration Deployment Tool Guide Selling and Fulfillment Foundation: Performance Management Guide Selling and Fulfillment Foundation: High Availability Guide Selling and Fulfillment Foundation: System Management Guide Selling and Fulfillment Foundation: Localization Guide Selling and Fulfillment Foundation: Customization Basics Guide Selling and Fulfillment Foundation: Customizing APIs Guide Selling and Fulfillment Foundation: Customizing Console JSP Interface for End User Guide Selling and Fulfillment Foundation: Customizing the RCP Interface Guide Selling and Fulfillment Foundation: Customizing User Interfaces for Mobile Devices Guide

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Selling and Fulfillment Foundation: Customizing Web UI Framework Guide Selling and Fulfillment Foundation: Customizing Swing Interface Guide Selling and Fulfillment Foundation: Extending the Condition Builder Guide Selling and Fulfillment Foundation: Extending the Database Guide Selling and Fulfillment Foundation: Extending Transactions Guide Selling and Fulfillment Foundation: Using Sterling RCP Extensibility Tool Guide Selling and Fulfillment Foundation: Integration Guide Selling and Fulfillment Foundation: Product Concepts Guide Sterling Warehouse ManagementTM System: Concepts Guide Selling and Fulfillment Foundation: Application Platform Configuration Guide Sterling Distributed Order ManagementTM: Configuration Guide Sterling Supply Collaboration: Configuration Guide Sterling Global Inventory VisibilityTM: Configuration Guide Catalog ManagementTM: Configuration Guide Sterling Logistics Management: Configuration Guide Sterling Reverse LogisticsTM: Configuration Guide Sterling Warehouse Management System: Configuration Guide Selling and Fulfillment Foundation: Application Platform User Guide Sterling Distributed Order Management: User Guide Sterling Supply Collaboration: User Guide Sterling Global Inventory Visibility: User Guide Sterling Logistics Management: User Guide Sterling Reverse Logistics: User Guide Sterling Warehouse Management System: User Guide

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Selling and Fulfillment Foundation: Mobile Application User Guide Selling and Fulfillment Foundation: Business Intelligence Guide Selling and Fulfillment Foundation: Javadocs Sterling Selling and Fulfillment SuiteTM: Glossary Parcel Carrier: Adapter Guide Selling and Fulfillment Foundation: Multitenant Enterprise Guide Selling and Fulfillment Foundation: Password Policy Management Guide Selling and Fulfillment Foundation: Properties Guide Selling and Fulfillment Foundation: Catalog Management Concepts Guide Selling and Fulfillment Foundation: Pricing Concepts Guide Business Center: Item Administration Guide Business Center: Pricing Administration Guide Business Center: Customization Guide Business Center: Localization Guide

Conventions
The following conventions may be used in this manual:
Convention ... Meaning Ellipsis represents information that has been omitted. Angle brackets indicate user-supplied input. Mono-spaced text indicates a file name, directory path, attribute name, or an inline code example or command. Slashes and backslashes are file separators for Windows, UNIX, and Linux operating systems. The file separator for the Windows operating system is "\" and the file separator for UNIX and Linux systems is "/". The UNIX convention is used unless otherwise mentioned.

<> mono-spaced text

/ or \

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Convention <INSTALL_DIR>

Meaning User-supplied location of the Selling and Fulfillment Foundation installation directory. This is only applicable for Release 8.0 or later. User-supplied location of the Selling and Fulfillment Foundation installation directory (for Release 8.0 or later). Note: This is applicable only for users upgrading from Release 8.0 or later.

<INSTALL_DIR_OLD>

<YANTRA_HOME>

User-supplied location of the Sterling Supply Chain Applications installation directory. This is only applicable for Releases 7.7, 7.9, and 7.11.

<YANTRA_HOME_OLD> User-supplied location of the Sterling Supply Chain Applications installation directory (for Releases 7.7, 7.9, or 7.11). Note: This is applicable only for users upgrading from Releases 7.7, 7.9, or 7.11. <YFS_HOME> For Releases 7.3, 7.5, and 7.5 SP1, this is the user-supplied location of the Sterling Supply Chain Applications installation directory. For Releases 7.7, 7.9, and 7.11, this is the user-supplied location of the <YANTRA_ HOME>/Runtime directory. For Release 8.0 or above, the <YANTRA_ HOME>/Runtime directory is no longer used and this is the same location as <INSTALL_DIR>. <YFS_HOME_OLD> This is the <YANTRA_HOME>/Runtime directory for Releases 7.7, 7.9, or 7.11. Note: This is only applicable for users upgrading from Releases 7.7, 7.9, or 7.11. <ANALYTICS_HOME> User-supplied location of the Sterling Analytics installation directory. Note: This convention is used only in the Selling and Fulfillment Foundation: Business Intelligence Guide.

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Convention <COGNOS_HOME>

Meaning User-supplied location of the IBM Cognos 8 Business Intelligence installation directory. Note: This convention is used only in the Selling and Fulfillment Foundation: Business Intelligence Guide.

<MQ_JAVA_INSTALL_ PATH>

User-supplied location of the IBM WebSphere MQ Java components installation directory. Note: This convention is used only in the Selling and Fulfillment Foundation: System Manangement and Administration Guide.

<DB> <DB_TYPE>

Refers to Oracle, IBM DB2, or Microsoft SQL Server depending on the database server. Depending on the database used, considers the value oracle, db2, or sqlserver.

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Note: The Selling and Fulfillment Foundation documentation set uses the
following conventions in the context of the product name:

Yantra is used for Release 7.7 and earlier. Sterling Supply Chain Applications is used for Releases 7.9 and 7.11. Sterling Multi-Channel Fulfillment Solution is used for Releases 8.0 and 8.2. Selling and Fulfillment Foundation is used for Release 8.5.

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1
Distributed Order Management Overview
Distributed Order Management enables you to manage the lifecycle of sales orders. The Selling and Fulfillment Foundation: Product Concepts Guide introduces concepts regarding sales orders. This document builds on that guide and explains how to use the Order consoles. The Distributed Order Management module consists of the following components: Create Order Console - enables you to create order, draft orders and transfer orders. The screen level information is explained in Chapter 9, "Create Order Screens". Order Console - enables you to view order details, order alerts, order releases, order invoice details, order shipments, order instructions and notes. The screen level information is explained in Chapter 10, "Order Console Screens". Create Outbound Shipment - enables you to create a outbound shipment and setting up shipment supervisory overrides. The screen level information is explained in Chapter 11, "Create Outbound Shipment Screens". Outbound Shipment Console - enables you to track outbound shipments and container, create picklist, splitting shipments and so on. The screen level information is explained in Chapter 12, "Outbound Shipment Console Screens". Service Work Order Console - enables you to view the service work order related information. You can plan new appointments, add provided or delivery services or modify existing work orders. The screen level information is explained in Chapter 13, "Service Work Order Console Screens".

Distributed Order Management Overview

Accept/Reject Transfer Console - enables you to viewing pending transfers from your location. You can accept or reject transfers. The screen level information is explained in Chapter 14, "Accept/Reject Transfer Console Screens". Serviced Area Search - enables you to search by zip code and determine whether a service is available for a specific area. The screen level information is explained in Chapter 15, "Serviced Area Search Screens". Route Entry - enables you to enter a resources route. The screen level information is explained in Chapter 16, "Route Entry Screens".

User Guide

Part I
Order Management Tasks
The chapters in this section provide an in-depth explanation of the various tasks that can be performed in the Order Management screens. This section contains the following chapters: Entering a Resources Route Adding or Removing Service Tools to a Service Work Order Determining Whether an Area is Serviced Taking an Appointment on a Service Work Order Managing Team Members on Service Work Order Appointments Handling Procurement Requests Answering Permit or Address Questions

User Guide

2
Entering a Resources Route
Typically, a resource has to perform more than one service on a given day. The sequence in which services are completed can be determined ahead of time to ensure an optimal route with the minimum amount of time and distance in between each stop. If you have already determined your resources route for a day, you can use the route entry functionality of Selling and Fulfillment Foundation to record which stop number corresponds to which appointment. This can be done in the following steps:
1. 2. 3.

Searching for Service Work Order Appointments Viewing Service Work Order Appointments Assigning Stop Numbers To Appointments for a Resource

2.1 Searching for Service Work Order Appointments

To search for service work order appointments:
1. 2. 3.

From the navigation bar, select Order > Route Entry. The Work Order Appointments Search screen displays. Enter the search criteria for the service work order as applicable. For more information about this search criteria, see Table 131. When you have entered the applicable information, click Search. The Route Entry screen displays.

Entering a Resources Route

Assigning Stop Numbers To Appointments for a Resource

2.2 Viewing Service Work Order Appointments

If no resource pool has been selected as part of the search criteria in the Work Order Appointments Search screen, all the appointments for all resource pools are listed for the selected date. Each inner panel corresponds to a resource pool, with the pools name as the title.

2.3 Assigning Stop Numbers To Appointments for a Resource

To assign stop numbers for appointments:
1. 2. 3.

In the Resource column, select the resource that carries out this appointment from the drop-down list. In the Stop # column, enter the stop number for the appointment. In the Expected Start Time column, enter the time when the appointment is expected to start, or click the icon and select it from the pop-up window. In the Expected End Time column, enter the time when the appointment is expected to end, or click the icon and select it from the pop-up window. Once you are satisfied with your route, click Save.

4.

5.

User Guide

3
Adding or Removing Service Tools to a Service Work Order
Some service work orders may require special tools such as a ladder or a tool kit to perform the service. Selling and Fulfillment Foundation lets you associate one or more service tools to a service work order. This task assumes that a service work order has already been created. Service tools can be added to the service work order before the appointment, as a planning activity, or afterwards, to keep track of which tools service work orders generally require. This can be in done in the following steps:
1. 2. 3.

Searching for a Service Work Order Viewing Service Tools for a Service Work Order Adding or Removing Service Tools for a Service Work Order

3.1 Searching for a Service Work Order

To search for applicable service work orders:
1. 2. 3. 4.

From the navigation bar, select Order > Service Work Order Console. The Work Order Search By All Attributes screen displays. Enter the search criteria for the work order as applicable. For more information about this search criteria, see Table 131. When youve entered the applicable information, click Search. The Work Order List screen displays. Select the checkbox of the service work orders for which you want to view details, and click the View Details action. The Work Order

Adding or Removing Service Tools to a Service Work Order

Adding or Removing Service Tools for a Service Work Order

Details screen displays where you can view details for the service work order you selected.

3.2 Viewing Service Tools for a Service Work Order

From the Work Order Details screen, you can view the service tools that can be associated with the service work order. In the Primary Information inner panel, click the icon. The Service Tools screen displays. The Service Tools inner panel displays the service tools that can be associated with the service work order.

3.3 Adding or Removing Service Tools for a Service Work Order

From the Service Tools screen, you can add or remove service tools for the service work order.

Adding Service Tools to a Service Work Order

To add a service tool to a service work order:
1.

Check the checkbox next to the identifier of the service tool. This enables the Required Quantity and Comments text boxes. If necessary, enter the required quantity, and any additional comments. Click Save.

2. 3.

Removing Service Tools from a Service Work Order

To remove a service tool from a service work order:
1. 2.

Uncheck the checkbox next to the identifier of the service tool you want to remove. Click Save.

User Guide

4
Determining Whether an Area is Serviced
If a customer walks into your store and wants to know whether his postal code is serviced by your store for a given type of service, you can use the Serviced Area Search console to find out that information. This assumes that you are able to map the requested service to a service type as defined in the Applications Manager. This can be done in the following steps:
1. 2.

Searching for a Serviced Area Viewing the Available Time Slots for the Service

4.1 Searching for a Serviced Area

To search for a serviced area:
1. 2. 3.

From the navigation bar, select Order > Serviced Area Search. The Serviced Area Search screen displays. Enter the search criteria for the service work order as applicable. For more information about the search criteria, see Table 151. When you have entered the applicable information, click Search. The Serviced Area List screen displays.

Determining Whether an Area is Serviced

Viewing the Available Time Slots for the Service

4.2 Viewing the Available Time Slots for the Service

You can view the available time slots for the requested service and postal code combination in the Serviced Area List screen. Selling and Fulfillment Foundation looks for capacity across all the resource pools for the specified Enterprise. If slots are available for the requested postal code, the Available Slots inner panel displays. Each time slot displays as a row, and each day of the week as a column. The boxes show whether or not the requested postal code can be serviced for each time slot, each day, as follows: If the requested postal code is serviced for the day of the week, and capacity is available, a green checkmark appears. If the requested postal code is serviced for the day the week, but capacity is not available, a red cross appears. If the requested postal code is not ever serviced for the day of the week, a grey background appears, with no icon on top of it.

10

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5
Taking an Appointment on a Service Work Order
Once a service work order has been created, an appointment has to be taken for the service to be completed. When taking the appointment, there can be additional factors such as considering supplemental capacity or trying to schedule a customers appointments against his preferred time slots. This can be in done in the following steps:
1. 2. 3.

Searching for a Service Work Order Viewing Planned Appointments Taking an Appointment

5.1 Searching for a Service Work Order

To search for applicable service work orders:
1. 2. 3. 4.

From the navigation bar, select Order > Service Work Order Console. The Work Order Search By All Attributes screen displays. Enter the search criteria for the work order as applicable. For more information about this search criteria, see Table 131. When you have entered the applicable information, click Search. The Work Order List screen displays. Select the checkbox of the service work orders for which you want to view details, and click the View Details action. This takes you to the Work Order Details screen for the service work order you selected.

Taking an Appointment on a Service Work Order

11

Taking an Appointment

5.2 Viewing Planned Appointments

To view planned appointments:
1. 2.

In the Work Order Details screen, go to the Open Appointments inner panel. If you are in a multiple appointments context, select the appropriate work order and click the View Execution Details action. Otherwise, click the View Execution Details action. This takes you to the "Execution Details" screen.

5.3 Taking an Appointment

When taking an appointment for a service work order, there are some considerations you might want to think about. For example, supplemental capacity, node notification time, or preferred customer slot.

Considering Supplemental Capacity

The Supplemental capacity may be defined for the selected resource pool. Selling and Fulfillment Foundation can be configured to automatically consider that extra capacity every time an appointment is taken for certain preferred customers. If that is not the case, however, and you want to consider supplemental capacity on a single appointment, check the Consider Supplemental Capacity checkbox in the Override inner panel.

Considering Node Notification Time

Ship nodes generally require a certain notification time for them to be able process a service request. If this is a high priority service request, you can ignore that minimum notification time for the node. To do this, check the Ignore Node Notification Time checkbox in the Override inner panel.

Considering Product Availability

Selling and Fulfillment Foundation considers product availability when displaying the available appointment slots. If there is no product availability during an appointment slot, that slot is not available.

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User Guide

Taking an Appointment

Clicking on the Product Availability action in the Constraints inner panel takes you to the Product Availability screen, where you can use the Change Nodes action to specify a different ship node or procure from node if there is no product availability at the current ship node. You can also check the Ignore Product Availabilty checkbox in the Override inner panel to remove this restraint and plan appointments without considering product availability.

Awaiting Procurement Confirmation

If configured, Selling and Fulfillment Foundation enables the procure from node to manually confirm transfer requests. While product lines are awaiting confirmation from the procure from node, the message "Few Prod Lines Are Awaiting Procurement Confirmation" is displayed in the Constraints inner panel. Clicking on the Product Availability action in the Constraints inner panel takes you to the Product Availability screen, where you can use the Change Nodes action to specify a different procure from node that may not require procurement confirmation. You can also check the Ignore Product Availabilty checkbox in the Override inner panel to remove this restraint and plan appointments without considering product availability.

Selecting the Time Slot

To select the date from which you want to start looking at available appointment slots:
1. 2. 3. 4.

In the Available Slots inner panel, click the field.

icon in the Start Date

Enter how far you into the future you want to look for appointments in the Number Of Days To Consider field. Once you are satisfied with the search parameters, click GO. A grid with time slots and days displays. Select any time slot on the grid where a icon is displayed. If the buyer on the order is a preferred customer and preferred time slots have been defined for that customer, they are marked by a icon instead.

Taking an Appointment on a Service Work Order

13

Taking an Appointment

5.

Once you have selected the appropriate appointment slot, click the Save Appointment action in the Work Order inner panel, and the appointment is saved.

If a Preferred Resource Pool ID and a Preferred Resource ID were specified on the Capacity Information panel of the Work Order Details screen, they are populated in the Override inner panel in this screen. You may, however, change them if no available slots are found, or if the slots that were found did not accommodate the customers schedule.

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User Guide

6
Managing Team Members on Service Work Order Appointments
A team member is an individual to whom the execution of the service work order appointment is assigned. Typically, a service resource is composed of several team members. These team members are defined for each resource in the Applications Manager. When taking service work order appointments, Selling and Fulfillment Foundation automatically assigns the resources team members to the appointment, if they have been defined, and the resource has been selected in the service work order details. Managing team members on your service work order appointments can offer benefits such as facilitating integration with financial systems to ease payroll processing. This task assumes that a service work order has already been created and an appointment has already been taken for it. You have, however, the flexibility to change the assigned team members on service work order appointments. This can be accomplished by: Changing the Team Members for Service Work Order Appointments or Overriding Team Members for Service Work Order Appointments

Managing Team Members on Service Work Order Appointments

15

Changing the Team Members for Service Work Order Appointments

6.1 Changing the Team Members for Service Work Order Appointments
Changing team members on an appointment involves adding or removing a team member to or from an existing list for any number of appointments in a single service work order. For instance, this could be used to replace a team member that is on sick leave with another member. This can be done in the following steps:
1. 2. 3.

Searching for a Service Work Order Viewing the Team Members Adding or Removing the Team Members

6.1.1 Searching for a Service Work Order

To search for applicable service work orders:
1. 2. 3. 4.

From the navigation bar, select Order > Service Work Order Console. The Work Order Search By All Attributes screen displays. Enter the search criteria for the work order as applicable. For more information about the search criteria, see Table 131. When you have entered the applicable information, click Search. This takes you to the Work Order List screen. Select the checkbox of the service work orders for which you want to view details, and click the View Details action. This takes you to the Work Order Details screen for the service work order you selected.

6.1.2 Viewing the Team Members

To view the team members currently assigned to an appointment:
1. 2.

From the Work Order Details screen, go to the Open Appointments inner panel. Click the View Execution Details action. In the case of multiple appointments, select the appointments for which you want to manage team members, and click the View Execution Details action.

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Overriding Team Members for Service Work Order Appointments

The Execution Details screen displays in a pop-up window. The Team Members inner panel displays the team members currently assigned to this appointment. If a Resource Pool ID and a Resource ID have been specified in the Capacity Information inner panel of the Work Order Details screen, and team members have been defined for that resource in the Applications Manager, they are automatically populated in the Execution Details screen.

6.1.3 Adding or Removing the Team Members

You can add or remove team members to your appointment.

Adding a Team Member

To add a team member to an appointment:
1. 2. 3.

Click the

icon in the Team Members inner panel.

In the text box, enter the identifier of the team member or click the icon to look it up. If you are ready to add the team member, click Save. If you do not want to add the team member, click the icon.

Removing a Team Member

To remove one or more team members from this appointment:
1. 2.

Select the checkbox of the team members you want to remove. Click the Remove action in the Team Members inner panel.

6.2 Overriding Team Members for Service Work Order Appointments

Overriding team members for service work order appointments overwrites the current list of members with a new one. Therefore, this feature cannot be used to add or remove a team member from a pre-existing list. However, you can do this for a number of appointments for different service work orders at once. This can be done in the following steps:
1.

Searching for Service Work Order Appointments

Managing Team Members on Service Work Order Appointments

17

Overriding Team Members for Service Work Order Appointments

2. 3.

Viewing Service Work Order Appointments Creating the New List of Team Members

6.2.1 Searching for Service Work Order Appointments

To search for service work order appointments:
1. 2. 3.

From the navigation bar, select Order > Route Entry. The Work Order Appointments Search screen displays. Enter the search criteria for the service work order as applicable. For more information about the search criteria, see Table 131. When youve entered the applicable information, click Search. This takes you to the Route Entry screen.

6.2.2 Viewing Service Work Order Appointments

If no resource pool has been selected as part of the search criteria in the Work Order Appointments Search screen, all the appointments for all resource pools are listed for the selected date. Each inner panel corresponds to a resource pool, with the pools name as the title.

6.2.3 Creating the New List of Team Members

To override Team Members for appointments and create a new list:
1. 2. 3.

Select the appointments for which you want to override the team members. Click the Override Team Members action. The Override Team Members screen displays in a pop-up window. In the Override Team Members screen, click the icon. In the text box, enter the identifier of the team member or click the icon to look it up. If you want to remove a team member from your new list, click the icon. Once you are satisfied with your list, click Save.

4.

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User Guide

7
Handling Procurement Requests
Certain nodes require you to manually confirm transfer requests before a procurement order is placed. This allows you to determine whether the desired inventory is physically available and prevent the possible reservation of unavailable inventory due to an incorrect inventory picture. This functionality is used based on your configuration defined in the Applications Manager, and appears in the Application Console if applicable to your node. This task assumes that a procurement request has already been placed against your node and that your node has been configured to require manual transfer acceptance. As an Application Console node user, you can accept or reject these requests. This can be in done in the following steps:
1. 2.

Viewing Pending Procurement Requests Accepting or Rejecting Procurement Requests

7.1 Viewing Pending Procurement Requests

To search for pending procurement requests. From the navigation bar, select Order > Accept/Reject Transfers. The Accept/Reject Procurement Requests screen displays all requests currently awaiting reservation acceptance.

7.2 Accepting or Rejecting Procurement Requests

From the Accept/Reject Procurement Requests screen, you can accept or reject pending procurement requests after determining whether the

Handling Procurement Requests

19

Accepting or Rejecting Procurement Requests

requested inventory is physically available at your node. You can also accept or reject multiple requests at once.

Accepting a Procurement Request

When accepting a procurement request, you have the ability to accept all of the requested quantity or only part of the requested quantity. To accept a procurement request:
1. 2. 3. 4.

Identify the requests you want to accept. From the Action dropdown, select Accept. In the Action Quantity field, enter the amount you want to accept. On default, the action quantity is the total requested quantity. Click Save to confirm your acceptance. The screen updates with your changes.
Note: When accepting less than the total requested quantity, the remaining quantity is rejected.

Rejecting a Procurement Request When rejecting a procurement request, all of the requested quantity is rejected. To reject a procurement request:
1. 2. 3. 4.

Identify the requests you want to reject. From the Action dropdown, select Reject. The Action Quantity field is displays the total requested quantity. This field cannot be changed. Click Save to confirm your rejection. The screen updates with your changes.

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8
Answering Permit or Address Questions
Certain orders may require you to answer permit or address questions. Questions can be pre-configured in the Applications Manager and appear for an order in the Application Console. This task assumes that an order has already been created and that questions and answer options are used in your service processes. As an Application Console user, you can add or modify answers on the questionnaire. This can be in done in the following steps:
1. 2. 3.

Searching for an Order Viewing the Questions and Answers for an Order Answering Questions on an Order

8.1 Searching for an Order

To look for the applicable orders:
1. 2.

From the navigation bar, select Order > Order Console. The Order Search By Status screen displays. Enter the search criteria for the order as applicable. When you have entered the applicable information, click Search. This takes you to the Order List screen. Select the checkbox of the orders for which you want to view details, and click the View Details action. This takes you to the Order Detail screen.

3.

Answering Permit or Address Questions

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Answering Questions on an Order

8.2 Viewing the Questions and Answers for an Order

From the Order Detail screen, you can view the questions that can be answered for the order: In the Ship To panel, clicking the icon takes you to the Address Questions screen, which displays the address questions that can be answered for this order. The icon displays in the Ship To panel if any answers to address questions currently exist for this order. Clicking the icon takes you to the Permit Questions screen, which displays the permit questions that can be answered for this order. The icon displays in the Ship To panel if any answers to permit questions currently exist for this order. The Questions screen also displays any answers that have been previously entered.

8.3 Answering Questions on an Order

From the Questions screen, you can add answers or modify previous answers for questions on the Order. The address or permit questions and answer options that display are pre-configured. Once you have selected or entered your necessary answers, click Save. Note that answer to address questions may have capacity impact, that affect the calculated capacity required to perform the service. Therefore, address questions should be answered to ensure that appropriate capacity is calculated to perform the service.

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Part II
Order Screen Reference
The chapters in this section provide screen and field descriptions for all order console screens. This section contains the following chapters: Create Order Screens Order Console Screens Create Outbound Shipment Screens Outbound Shipment Console Screens Service Work Order Console Screens Accept/Reject Transfer Console Screens Serviced Area Search Screens Route Entry Screens

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9
Create Order Screens
The Create Order Console enables a user to manually enter orders.

9.1 Order Entry

You can create a sales order or a transfer order using this screen.
Note: You can also create an order by copying an existing order. For more information about copying orders, see Copy Order.

Table 91 Order Entry Fields Document Type Enterprise Buyer Seller Order # Type Date Currency Select the type of order document you are creating. For example, Sales Order or Transfer Order. Select the Enterprise that is to handle the order. Enter the Buyer placing the order. Enter the Seller that the order is being placed from. Enter the order number. This field can be customized as needed. Enter the date the is placed. Select the currency with which any transactions are to be handled in.

Create Order Screens

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Order Entry

Once the field details are entered, click the Create Order button. The Order Detail screen displays.

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10
Order Console Screens
The Order Console provides access to information about orders.

10.1 Order Search By Status

You can search for orders that fall under a particular status with the help of this screen.
Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 101 Fields

Order Search By Status

Document Type Enterprise

Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

Order Number

Enter the order number you are searching for, if applicable.

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Order Search By Status

Table 101 Order Search By Status Fields Buyer Seller Exchange Order With Type Enter the Buyer of the orders you want to search for, if applicable. Enter the Seller of the orders you want to search for, if applicable. Check this if the order you want to search for is an exchange order If this is checked, you can select from the drop-drown list the exchange type of the order for which you want to search. If no exchange type is selected, Selling and Fulfillment Foundation searches for all the exchange order types. Buyer Account Number Enter the Buyers account number you want the orders you are searching for to be associated with, if applicable. Select the status range of the orders you want to search for, if applicable. Select the payment status the orders you are searching for are in, if applicable. Select if the orders you are searching for are being held. Select if the orders you are searching for are voided. If you selected Held Orders, select the hold type with which the orders you are searching for are associated. Select to search for orders in one of the following conditions: Open - orders that have not been closed Recent - all orders (open and closed) that have not yet been sent to the history tables History - orders that have been sent to the history tables All - all orders (open, recent, and history) Max Records Enter the maximum number of orders you want returned from your search.

Order Line Status Payment Status Held Orders Sale Voided Orders Hold Type Order State

The Order List screen is displayed as a result of this status search.

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Order Search By Item

10.2 Order Search By Item

You can search for orders based on the item information such as product class, unit of measure, item ID and so on.
Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 102 Fields

Order Search By Item

Document Type Enterprise

Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

Order Number Buyer Seller Item ID Product Class

Enter the order number you are searching for, if applicable. Enter the Buyer of the orders you want to search for, if applicable. Enter the Seller of the orders you want to search for, if applicable. Enter the item ID to search for orders containing a specific item, if applicable. Select an item product class to search for orders containing an item that has a specific product class, if applicable. Select an item unit of measure to search for orders containing an item that has a specific unit of measure, if applicable. Enter the item description you want the orders you are searching for to be associated with, if applicable.

UOM

Item Description

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Order Search By Date

Table 102 Order Search By Item Fields Customer Item ID Enter the customers item ID to search for orders containing an item that has a specific customer item ID, if applicable. Enter the customers purchase to search for orders containing an item that has a specific customer purchase order number, if applicable. Enter the maximum number of orders you want returned from your search.

Customer PO Number

Max Records

The Order List screen is displayed as a result of the order search by item.

10.3 Order Search By Date

You can search for orders that fall within a particular date range for shipments and delivery with the help of this screen.
Note: Do not use spaces before or after any text you

enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 103 Order Search By Date Fields Document Type Enterprise Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide. Order Number Enter the order number you are searching for, if applicable.

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Order Search By Address

Table 103 Fields Buyer Seller

Order Search By Date

Enter the Buyer of the orders you want to search for, if applicable. Enter the Seller of the orders you want to search for, if applicable. Enter the Buyers account number with the orders you want to search for, if applicable. Enter the order date range through which you want to search for orders, if applicable. Enter the requested shipping date range through which you want to search for orders, if applicable. Enter the requested delivery date range through which you want to search for orders, if applicable. Enter the maximum number of orders you want returned from your search.

Buyer Account Number Order Date Requested Ship Date Requested Delivery Date Max Records

The Order List screen is displayed as a result of this order search by date.

10.4 Order Search By Address

You can search for orders that belong to a billing or shipping address with the help of this screen.
Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 104 Fields

Order Search By Address

Document Type Enterprise

Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Or choose Across Enterprises to use of all the Enterprises.

Order Console Screens

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Order Search By Address

Table 104 Order Search By Address Fields Order Number Buyer Seller Item ID Address Lookup Enter the order number you are searching for, if applicable. Enter the Buyer of the orders you want to search for, if applicable. Enter the Seller of the orders you want to search for, if applicable. Enter the item ID to search for orders containing a specific item, if applicable. Select an address by clicking on the address lookup. Select any one of the following options for the order search: Ship To - Select "Ship To" to search for orders that has either the order level or the order line level ship to address as the specified address. Bill To - Select "Bill To" to search for orders that has bill to address as the specified address. Either - Select "Either" to search for orders that either has order level or the order line level ship to address or has bill to address as the specified address. Carrier Service Order State Enter the Carrier Service Code of any order line for the order you want to search for, if applicable. Select to search for orders in one of the following conditions: Open - orders that have not been closed Recent - all orders (open and closed) that have not yet been sent to the history tables History - orders that have been sent to the history tables All - all orders (open, recent, and history) Max Records Enter the maximum number of orders you want returned from your search.

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Order Search By Draft Orders

Note: Because zip codes are mandatory for a search by address, addresses that do not contain a zip code, such as those that are defined within a region that services an entire country, are not listed.

The Order List screen is displayed as a result of this order search by address.

10.5 Order Search By Draft Orders

You can search for draft orders with the help of this screen. Draft orders are orders in the process of being entered that have not been confirmed.
Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 105 Fields

Order Search By Draft Orders

Document Type Enterprise

Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

Order Number Buyer Seller

Enter the order number you are searching for, if applicable. Enter the Buyer of the draft orders you want to search for, if applicable. Enter the Seller of the draft orders you want to search for, if applicable.

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Order List

Table 105 Order Search By Draft Orders Fields Buyer Account Number Enter a Buyer account number to search for draft orders containing a particular Buyer account number, if applicable. Enter the maximum number of orders you want returned from your search.

Max Records

The Order List screen is displayed as a result of this draft order search.

10.6 Order List

The Order List window displays the results of an order search. You can perform actions on a single order or multiple orders by selecting the check boxes of the orders you want to perform an action on and choosing the applicable action from the action bar.
Table 106 Order List Actions View Details View Alerts View Releases View Invoices View Shipments This action takes you to the Order Detail screen to view the details for the selected orders. This action takes you to the Order Alerts screen where you can view the alerts raised for the selected orders. This action takes you to the Order Releases for Order screen where you can view the order releases. This action takes you to the Order Invoices screen to view the invoices associated with the order. This action takes you to the Order Shipment Items and Containers screen to view the shipments and shipment containers for the selected orders. This action takes you to the Order Instructions screen to view, add, modify or delete the order instructions. This action takes you to the Notes screen to view, modify or add the order notes. This action takes you to the Order Audits screen to view the audits for the selected orders.

View Instructions View Notes View Audit

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Order List

Table 106 Schedule

Order List This action schedules the selected orders based on the rules defined in the Sterling Distributed Order Management: Configuration Guide. This action releases the selected orders that are in a Scheduled Status. This action takes you to the Modification Reason screen to cancel the selected orders. Enter the reason code and the reason text to confirm the cancellation, and click OK. The selected orders will be cancelled. This action can be used to remove the selected Draft orders only. This action takes you to the Returnable Order Lines screen where you can create returns for order lines that are returnable. This action can be used to restore the selected History orders only. This action can be used to confirm Draft orders only. This action takes you to the View Holds screen to view, add or remove the holds for the selected orders. This action takes you to the Copy Order screen where you can create a copy of the selected order. Only a single order can be copied at a time.

Release Cancel

Remove Create Return

Restore Confirm View Holds Copy Order

Fields Order # Status The order number. Click this link to view the Order Detail screen. The current status of the order. If a lock icon appears here, the order is on hold. If a history icon appears here, the order is a history order. The Enterprise associated with the order. The Buyer organization that placed the order. The date the order was placed. The orders total amount.

Enterprise Buyer Order Date Total Amount

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Detailed Order List

The order list screen can also be viewed in detail by selecting the Detailed Order List screen from the drop-down option next to the screen name.

10.7 Detailed Order List

This screen can be viewed with the help of the drop-down button in the Order List screen.
Table 107 Detailed Order List Actions View Details View Alerts View Releases View Invoices View Shipments This action takes you to the Order Detail screen to view the details for the selected orders. This action takes you to the Order Alerts screen where you can view the alerts raised for the selected orders. This actions takes you to the Order Releases for Order screen where you can view the order releases. This action takes you to the Order Invoices screen to view the invoices associated with the order. This action takes you to the Order Shipment Items and Containers screen to view the shipments and shipment containers for the selected orders. This action takes you to the Order Instructions screen to view, add, modify or delete the order instructions. This action takes you to the Notes screen to view, modify or add the order notes. This action takes you to the Order Audits screen to view the audits for the selected orders. This action schedules the selected orders based on the rules defined in the Sterling Distributed Order Management: Configuration Guide.

View Instructions View Notes View Audit Schedule

Release Cancel

Scheduled Status.

This action releases the selected orders that are in a

This action takes you to the Modification Reason screen to cancel the selected orders. Enter the reason code and the reason text to confirm the cancellation, and click OK. The selected orders will be cancelled.

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Order Detail

Table 107 Remove

Detailed Order List This action can be used to remove the selected Draft orders only. This action takes you to the Returnable Order Lines screen where you can create returns for order lines that are returnable. This action can be used to restore the selected History orders only. This action can be used to confirm Draft orders only. This action takes you to the View Holds screen to add or remove the holds for the selected orders. This action takes you to the Copy Order screen where you can create a copy of the selected order. Only a single order can be copied at a time.

Create Return

Restore Confirm View Holds Copy Order

Fields Order # Status The order number. Click this link to view the Order Detail screen. The current status of the order. If a lock icon appears here, the order is on hold. If a history icon appears here, the order is a history order. The Enterprise associated with the order. The Buyer organization that placed the order. The date the order was placed. The type of the order. The name of the order. The orders total amount.

Enterprise Buyer Order Date Order Type Order Name Total Amount

10.8 Order Detail

The order detail screen provides various information about a single sales order. The actions that can be performed in the order detail screen are explained in the following tables.

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Order Detail

Table 108 Order Detail Screen, Order View Icons Active Alerts - This icon takes you to the Order Alerts screen where you can view the alerts for the order. More Attributes - This icon takes you to the More Order Attributes screen where you can specify additional attributes for Identification, Shipping and Financials. Releases - This icon takes you to the Order Releases for Order screen where you can view the list of order releases based on the release number, ship node and status. Work Orders - This icon takes you to the Work Orders screen where you can view the related work orders associated with this sales order. Invoices - This icon takes you to the Order Invoices screen to view the order invoices. Shipments - This icon takes you to the Order Shipment Items and Containers screen where you can view the shipment and container details. Instructions - This icon lets you view the Order Instructions screen where you can add, modify or delete the instructions for a order. Notes - This icon lets you view the Notes where you can add the notes for an order.

instead.

If notes have been added, the

icon is displayed

More Addresses - This icon takes you to the More Order Addresses screen where you can add or modify forwarding address. Negotiations - Click this icon to go to the Order Negotiations screen to view the list of order negotiations. Related Orders - This icon lets you view the Related Orders screen. For example you can view the Return Orders created from the order console by clicking this icon.

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Order Detail

Table 108

Order Detail Screen, Order Order Audits - This icon takes you to the Order Audits screen where you can view the list of audits done for that order. Order Dates - This icon takes you to the Order Dates screen to view the requested, expected and actual date type for the given order. Receiving Discrepancies - This icon takes you to the Receiving Discrepancies screen where you can record any discrepancies found when receiving an order.

Actions Schedule You can schedule an order using this action. This action takes you to the Schedule Order screen where you can provide the necessary information to schedule the order. You can release an order using this action. This action takes you to the Release Order screen where you can provide information for releasing the order. This action lets you view and manage order holds. For more information refer to View Holds screen for field level descriptions of the screen. This action enables you to cancel the sales order. It pops up a Modification Reason screen to enter the reasons for cancellation. This action lets you confirm the Draft orders. This action enables you to create returns for the returnable order lines. This action takes you to the Returnable Order Lines screen to create a return. This action unschedules a scheduled order. Upon selecting this action the screen refreshes and any order line that is in the schedule status in unscheduled. If an order cannot be unscheduled, an error reason is displayed. This action takes you to the Add Delivery Request screen where you can add the necessary delivery requests that are not associated with a product item. This action takes you to the Associate Delivery Request screen where you can associate the necessary delivery requests with a product item.

Release

View Holds

Cancel

Confirm Create Return

Unschedule

Add Delivery Request

Associate Delivery Request

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Order Detail

Table 108 Order Detail Screen, Order Add Service Request This action lets you add stand alone (not associated with order lines) provided service items. Upon clicking this action you are taken to the Service Request Search By Item screen where you can search for service requests to add as a stand alone service. This action lets you create service work order for the order lines. Upon clicking this action you are taken to the Work Order Entry screen where you can enter the relevant information for creating a work order. This action takes you to the Copy Order screen where you can create a copy order for the sales order. This action takes you to the Special Services List screen where you can select special services for the carrier.

Create Work Order

Copy Order Manage Special Services Fields Enterprise Buyer

The Enterprise associated with the order. The Buyer organization that placed the order. This field can be edited if the order is in Draft Order Created status. In any other status, click this link to view the Organization Details screen of the buyer. The Seller organization that is handling the order. This field can be edited if the order is in Draft Order Created status. In any other status, click this link to view the Organization Details screen of the seller. The order number. The current status of the order. Click this link to view the associated Order Status Breakup screen. The date the order was placed. This field can be customized as needed. The carrier (such as UPS) and service (such as Ground or Next Day Air) for the order. The date on which the Buyer wants the order to be delivered.

Seller

Order # Status Order Date Order Type Carrier/Service Requested Delivery Date

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Order Detail

Table 108

Order Detail Screen, Order Select the exchange type from the drop-down list. The option of changing the type of an exchange is only available when the order is in Draft Order Created status. Once the order is confirmed, you are not able to edit this field. Note: This field is only displayed for exchange orders. The return order number for which the exchange was created. Click on the hyperlink to see that return order. Note: This field is only displayed for exchange orders. The document type associated with the order. For example, Sales Order is a document type.

Exchange Type

Created For Return #

Document Type

Table 109 View Icon

ShipTo

Address Details - Choose this icon to view or modify the ShipTo addresses. For more information about the screen that is displayed, see the Modify Ship To Address screen. Additional Address Questions - Choose this icon to view or modify answers to address questions for this ship to address. If any questions have already been answered, a icon is displayed. For more information about the screen that is displayed, see the Questions screen.

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Order Detail

Table 109 ShipTo Permit Questions - Choose this icon to view or modify answers to permit questions for this ship to address. If any questions have already been answered, a icon is displayed. For more information about the screen that is displayed, see the Questions screen. This icon is only available at the order level. The name and address of the person or organization where the order is shipped.

Table 1010 View Icon

BillTo

Address Details - Choose this icon to view or modify the BillTo addresses.For more information about the screen that is displayed, see the Organization Address Details screen. The name and address of the person or organization being debited. Table 1011 View Icon Charges and Taxes - This icon takes you to the Order Charge and Tax Summary screen to view the summary of the order charges, discounts and their tax breakup. Fields Line Sub-Total Total Charges The total of all of the line item totals. The total amount of extra charges for the order. For example, shipping, handling, and personalization charges. The total tax amount for the order. Order Detail Screen, Charges

Total Tax

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Order Detail

Table 1011 Order Detail Screen, Charges Total Discount Grand Total The total Discount amount that is being applied to the order. The final total, including all extra charges, taxes, and discounts.

Table 1012 Order Detail Screen, Payment Info View Icons Payment Information - This icon takes you to the Order Payment Information screen where you can view the payment information for the selected payment rule. You can also add or create payment types, debit or credit memos in this screen. View Collection Details - This icon takes you to the Order Collection Details screen where you can view the collection details for the order. Fields Status Type The orders payment status. The Buyers payment type, for example, credit card. If multiple payment types exist for the order, the word MULTIPLE is displayed. The amount of credit that has been authorized. The amount of credit that has been collected.

Authorized Collected

The view icons shown in the Order Detail Screen, Order Lines table appear along the side of each order line before the line number.
Table 1013 Order Detail Screen, Order Lines View Icons Line has Service Requests that can be added This icon identifies an order line that can be associated with one or more provided service requests. By clicking this icon, you can associate a provided service request with the order. For more information, refer to Add Service Requests.

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Order Detail

Table 1013

Order Detail Screen, Order Lines Line Has Associated Service Request - This icon identifies an order line that has one or more service requests associated with it. By clicking this icon, you can view the provided service requests associated with the order. For more information, refer to Associated Service Requests. Delivery Request needs to be added - This icon identifies an order line that must be associated with a delivery request. By clicking this icon, you can view the delivery service requests that can be associated with the order. For more information, refer to Associate Delivery Request. View Work Orders - This icon identifies an order line that has one or more work orders associated with it. By clicking this icon, you can view the work orders associated with this order. For more information, refer to Work Order Details. Related Lines - This icon identifies an order line that is related to one or more other order lines. By clicking this icon, you can view the associated related order lines related order lines. For more information, refer to Related Order Lines. This is a Gift Line - This icon identifies an order line that is a gift. Instructions - This icon identifies an order line that has one or more instructions associated with it. By clicking this icon, you can view the order lines instructions. For more information, refer to Order Line Instructions. Kit Components and Bundles - This icon identifies an order line item that is a kit or a bundle. By clicking this icon, you can view the order lines kit components or bundle components. For more information about kits, see Kit Components. For more information about bundles, see Bundle Components. Dependent Child - This icon identifies the child order line in an order line dependency. By clicking this icon, you can view the order lines dependency. For more information, refer to View Dependency.

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Order Detail

Table 1013 Order Detail Screen, Order Lines Dependent Parent - This icon identifies the parent order line in an order line dependency. By clicking this icon, you can view the order lines dependency. For more information, refer to View Dependency. Actions View Details View Instructions View Kit Components This action takes you to the Order Line Detail screen for the selected order lines. This action takes you to the Order Line Instructions screen to view the instructions for each order line. This action takes you to the Kit Components screen where you can view the kits that are associated with the product line. This action takes you to the Order Line Audits screen which stores the audit information for the selected order line. This action takes you to the Line Availability screen where you can view the product availability and the expected ship date. This action lets you remove order lines that are in the Draft status. Select the order lines that you want to remove and click this action. An alert screen pops up to confirm the removal of the order line. This action lets you create dependency between two order lines. For more information refer to Create Dependency. This action takes you to the Item Substitution screen where you can add substitute items for the selected product line. This action unschedules the selected order lines. This action takes you to the Add Service Requests screen where you can associated service requests for the selected order lines. This action takes you to the Associated Service Requests screen where you can view the associated service requests for the selected product lines. This action lets you add a logical kit line in the order. For more information refer to Add Kit Line screen.

View Audits

Line Availability

Remove Line

Create Dependency

Substitute Item

Unschedule Line Associate Service Requests View Associated Services Add Logical Kit

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Order Detail

Table 1013

Order Detail Screen, Order Lines This action takes you to the View Availability Notes screen.

View Availability Notes Fields Line Item ID PC UOM Description Recv Node Ship Node Delivery Date Line Qty

The order line number. The item ID. The item classification such as first quality, second quality, or finished good. The items unit of measurement. A description of the item. The node that is receiving the order line. The node that is shipping the order line. The date by which the item should be delivered. The quantity of the line item. Entering 0 indicates a quantity of zero. Leaving this field blank indicates you want to ignore the line. The amount the Buyer is charged for the line. The current status of the order line.

Amount Status

You can view the service and delivery requests associated with the product line in this screen. The view icons shown in the Order Detail Screen, Service Requests and the Order Detail Screen, Delivery Request tables appear along side of each service request before the line number.
Table 1014 View Icons View Work Orders - This icon identifies the work orders associated with the service request. For more information, refer to Work Order Details. Instructions - This icon identifies one or more instructions associated with the service request. For more information, refer to Service Request Instructions. Order Detail Screen, Service Requests

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Order Detail

Table 1014 Order Detail Screen, Service Requests Related Lines - This icon lets you view the Related Orders screen. For example you can view the Return Orders created from the order console by clicking this icon. Actions View Details View Instructions This action takes you to the Service Request Details screen for the selected service request. This screen takes you to the Service Request Instructions screen where you can create, modify or delete instructions for the order. This action lets you cancel the selected service requests. A modification reason screen pops up, after you enter the reason code and press OK, the service request is cancelled. This action lets you remove service requests when they are in the Draft Status.

Cancel

Remove Fields Line Item ID Ship Node Description Appointment Amount Status Line Quantity

The orders line. Click this link to view the Service Request Details screen. The service items ID. The node from which this service is carried out. The description of the service. The date and time of the service. The amount of the service. The status of the service line. Click this link to view the Service Request Status Breakup screen. The quantity used to measure the service. For a service that is not associated to a product, this quantity can be changed by entering a new value and clicking Save.

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Order Detail

Table 1015 View Icons

Order Detail Screen, Delivery Request

View Work Orders - This icon identifies the work orders associated with the delivery request. For more information, refer to Work Order Details. Instructions - This icon identifies one or more instructions associated with the delivery request. For more information, refer to Delivery Request Instructions. Related Lines - This icon lets you view the Related Orders screen. For example you can view the Return Orders created from the order console by clicking this icon. Actions View Details View Instructions This action takes you to the Delivery Request Details screen for the selected delivery request. This screen takes you to the Delivery Request Instructions screen where you can create, modify or delete instructions for the delivery request. This action lets you cancel the selected delivery requests. A modification reason screen pops up, after you enter the reason code and press OK, the delivery request is cancelled. This action takes you to the Additional Product Lines screen where you can associate additional product lines to the delivery service. This action lets you remove delivery requests when they are in the Draft Status.

Cancel

Add Line

Remove Fields Line Item ID Ship Node Description Appointment

The orders line. Click this link to view the Delivery Request Details screen. The delivery items ID. The node from which this delivery is carried out. The description of the delivery. The date and time of the delivery.

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Modify Ship To Address

Table 1015 Order Detail Screen, Delivery Request Line Quantity The quantity on the delivery line. For a delivery item not associated to a product, this quantity can be changed by entering a new value and clicking Save. The amount of the delivery. The status of the delivery line.

Amount Status

10.9 Modify Ship To Address

You can modify the ship to address in this screen.
Table 1016 Modify Ship To Address Fields Address Line 1 Address Line 2 Address Line 3 Address Line 4 Address Line 5 Address Line 6 City State Postal Code Country First Name Middle Name Last Name Company Day Time Phone Evening Phone Mobile Phone Fax The ship to address line 1. The ship to address line 2. The ship to address line 3. The ship to address line 4. The ship to address line 5. The ship to address line 6. The city where the service has to be performed. The state to which the city belongs to. The postal code of the city. The country where the service has to be performed. The vendors first name. The vendors middle name. The vendors last name. The company name of the vendor. The vendors day time phone number. The vendors evening time phone number. The vendors mobile number. The fax number.

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View Availability Notes

Table 1016 E-mail

Modify Ship To Address The vendors e-mail address. This field is shown when additional address and/or permit questions have been answered for this address. Selecting the Retain Existing Answers radio button saves the answers for this address. Selecting Clear Answers clears all answers for this address.

Additional Address and / or Permit Questions have been answered for this address.

Click Save to update any modifications in the screen.

10.10 View Availability Notes

You can view availability notes for an item in this screen. The order line field descriptions are explained in the Order Line table.
Table 1017 Fields Future Availability Date The future date currently displayed. To change this date, enter a new date or select the select a date from the calendar. Comments You can view or enter comments in this text area. icon and View Future Availability Screen, Future Availability

Table 1018 View Future Availability Notes, Nodes Disabled For Sourcing Or Procurement Fields Node Suppress Procurement Suppress Sourcing Reason Text The disabled node. This field indicates whether the node has been suppressed for Procurement. This field indicates whether the node has been suppressed for Sourcing. The reason why this node has been suppressed for Procurement or Sourcing.

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10.11 Order Alerts

You can view the alerts associated with an order in this screen.
Table 1019 Order Fields Enterprise Buyer Seller Order # Status Order Date Order Type Carrier/Service Requested Delivery Date Exchange Type The Enterprise associated with the order. The Buyer organization that placed the order. The Seller organization that is handling the order. The order number. The current status of the order. Click this link to view the associated Order Status Breakup screen. The date the order was placed. This field can be customized as needed. The carrier (such as UPS) and service (such as Ground or Next Day Air) for the order. The date on which the Buyer wants the order to be delivered. Select the exchange type from the drop-down list. The option of changing the type of an exchange is only available when the order is in Draft Order Created status. Once the order is confirmed, you are not able to edit this field. Note: This field is only displayed for exchange orders. Created For Return # The return order number for which the exchange was created. Click on the hyperlink to see that return order. Note: This field is only displayed for exchange orders. Table 1020 Order Alerts Screen, Alerts Actions View Details This action takes you to the order alert detail screen where you can view the details of the order alert. For more information about order alerts, see the Selling and Fulfillment Foundation: Application Platform User Guide.

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Table 1020 Fields Alert ID Type Description Queue Priority Owner Raised On

Order Alerts Screen, Alerts

The alert ID. Click this link to view the alert details. The type of alert raised. For example, ON_FAILURE or FAILED_AUTH. A brief description of the alert. The queue the alert has been assigned to. The alert priority. The user who is handling the alert. The date the alert was raised.

The alert screen provides information about the various alerts raised for a particular order.

10.12 More Order Attributes

You can view additional information related to an order in this screen. The order header field descriptions are explained in the Order table.
Table 1021 Fields Enterprise Order Name Division Requested Cancel Date Priority Code Requested Ship Date Scheduling Rule The Enterprise associated with the order. The name used to identify the order. This field can be customized as needed. The date the customer has requested the order to be canceled by if the order is not fulfilled. The priority that the Buyer has given to the order. The date by which the customer has requested the order to be shipped. The scheduling rule that is used when the order is scheduled. For more information about scheduling rules, see the Sterling Distributed Order Management: Configuration Guide. More Attributes Screen, Identification

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Table 1021 More Attributes Screen, Identification Fields Currency The monetary currency used for the order. A different currency can be selected from the drop-down list if the order is in Draft Order Created status. Upon currency change, Selling and Fulfillment Foundation re-prices the order automatically. Pre-existing charges and taxes, however, are not converted automatically. Enter the customers purchase to search for orders containing an item that has a specific customer purchase order number, if applicable.

Customer PO Number

Table 1022 More Attributes Screen, Shipping Fields Freight Terms Charge Actual Freight The terms used for calculating transportation costs. If the check box is selected, the Buyer is charged exactly what it costs to ship the order. If the check box is not selected, additional charges can be added in addition to the actual cost to ship the order. Shipping Paid By Carrier Account # Ship Complete The organization that pays for the shipping costs. The Carrier organizations account number with your organization. If the check box is selected, the order must be shipped as one complete shipment. If the check box is not selected, the order can be shipped in multiple shipments. Ship Node The ship node the order is shipped from.

Table 1023 More Attributes Screen, Financials Fields Terms Code Price Program Taxpayer ID The terms code. The price program used for order pricing. The Buyers tax payer identification number. This number identifies the organization as a tax paying entity.

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Table 1023 Fields Tax Exempt Tax Exemption Certificate

More Attributes Screen, Financials

If the check box is selected, the Buyer is exempt from paying taxes. The ID of the exemption certificate. The tax jurisdiction that the exemption certificate was issued in.

Tax Jurisdiction

Table 1024 Fields Entered By Source Customer ID

More Attributes Screen, Other Attributes

This field displays the user ID of the user who entered the order. The method of order entry. For example, web site, kiosk. The customers ID. Indicates the method through which users are notified of special instructions. For example, e-mail. A description of the notification. The vendors ID.

Notification Type Notification Reference Vendor ID

10.13 Order Releases for Order

You can view the individual releases that have been sent to the nodes scheduled to fulfill an order. The order header field descriptions can be referred from the Order table.
Table 1025 Actions View Details This action takes you to the Order Release Details screen where you can view the details of the order releases. Order Releases for Order Screen, Order Releases

Fields

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Table 1025 Order Releases for Order Screen, Order Releases Release # Ship Node Requested Ship Date Status The release number. Click this link to view the order release details. The ship node the order has been released to. Click this link to view the Ship Node Detail screen. The date on which the Buyer wants the order release to be shipped. The current status of the order release.

10.14 Work Orders

You can view the work orders related to the order through the order details screen. The order header field descriptions can be referred from the Order table. The Service Work Orders inner panel provides information about the service work orders that are associated with the order. Please note that this inner panel only if service work orders are associated with this order.
Table 1026 Work Orders Screen, Service Work Orders Actions View Details This action takes you to the Work Order Details screen where you can view the details of the selected work orders.

Fields Work Order # The work order number. Click this link to view the work order details. Click the Expand All button to show the details for each work order. Click the Collapse All button to hide the details for each work order. Click + or - to show or hide the details for a specific work order.

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Work Orders

Table 1026 Service Lines

Work Orders Screen, Service Work Orders

Order Line Related Info Item Group Code

The information related to the service item. Displayed values are item ID and item description. The group code of the item. For example, if the service is a provided service, then item group code is Provided Service. The quantity of the service items required.

Required Quantity

Products being Delivered Item Related Info PC UOM Required Quantity Delivered Quantity The information related to the product item. Displayed values are item ID and item description. The product items product class. The product items unit of measure. The quantity of the product item on the work order. The quantity of the delivery item on the work order.

Ship Node Status Appointment Pre-call Status

The node from which the resource is originating. The status of the work order. If applicable, the date and time of appointments taken for that work order. The status of the pre-call, if applicable.

The Value Added Service Work Order inner panel provides information about the WMS work orders that are associated with this order. Please

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note that this inner panel is only be displayed if value-added service work orders are associated with this order.
Table 1027 Work Orders Screen, Value-Added Services Action View Details This action takes you to the value-added services work order details screen where you can view the details of the selected work orders. For more information about viewing this screen, see the Sterling Warehouse Management System: User Guide.

Fields Work Order # Ship Node Service Item Group Priority Segment Type The work order number associated with the work order. Click this link to view the work order details. The node from which the resource is originating. The service item group associated with the work order. The work order priority. Segment type of the item. A segment type indicates an inventory category. Typical values are MTC - Made To Customer or MTO - Made to Order. Segment number of the item. A segment holds either the specific buyer or specific order number that requires dedication. The work order status.

Segment #

Status

10.15 Work Order Audits

You can view audits logged against a work order in the Work Order Audits Screen. An audit is logged against a work order when any type of modification is made to the work order. You can reference the work order header field descriptions from Table 133.

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Table 1028 Fields Sequence #

Work Order Audits Screen

The sequence identification number. Click on the Expand All button to expand the sequence details for each sequence. If you click on the Collapse All button, the sequence details for each sequence are collapsed. Attribute # The number associated with attributes of the work order that have been changed. The previous value of the attribute. The updated value of the attribute.

Old Value New Value Audit time Action Modified By Reason

The time at which the audit occurred. The type of action or modification that was carried out on the work order. The user who performed the modification. The reason the modification occurred and any additional information explaining the modification entered by the user. Any comments entered by the user regarding the modification.

Comments

10.16 Order Invoices

You can view the invoices that have been created from the order for payment collection purposes. The order header field descriptions can be referred from the Order table.
Table 1029 Action View Details This action takes you to the Invoice Details screen where you can view the invoice summary details. Order Invoices Screen, Invoices

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Table 1029 Order Invoices Screen, Invoices Fields Invoice # Invoice Type Total Amount Amount Collected The invoice number for this order. Click this link to view the Invoice Details screen. The type of invoice created. For example, Credit Memo is a type of an invoice. The total amount for which the invoice was recorded. The amount of invoice collected.

10.17 Invoice Details

The invoice details for an order can be viewed in this screen.
Table 1030 Invoice Fields Order # Collected Through AR? Currency Invoice # Invoice Type Reference The order with which the invoice is associated. Indicates if the payment was collected through accounts receivable. The currency used on the invoice. The invoice number. The type of invoice. For example, shipping invoice, debit invoice, or credit invoice. This field can be customized as needed.

The Bill To panel can be used to edit the billing addresses. For more information about the panel details, see Table 1010. The summary panel is tabulated for the order header and order line invoices. The field descriptions for each of these is as follows:

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Table 1031 Fields Price

Invoice Details Screen, Summary

The price at the order header and order line levels before any discounts, charges, or taxes have been applied to it. Any discounts at the order header and order line levels. Note: At the header level, this charge is applied when the final shipment has been received, in case of multiple shipments. At the line level, this charge is applied to the first shipment received, in the case of multiple shipments.

Discount

Charges Taxes Totals

Any additional charges at the order header and order line levels. Any additional taxes at the order header and order line levels. The total invoice amount at the order header and order line levels after discounts, charges, or taxes have been applied to the original price. Invoice Details Screen, Balance

Table 1032 Field Invoiced Collected

The total amount of the invoice. The amount that has currently been paid towards the invoice. Click this link to view the Collection Details screen. The amount paid towards the invoice through accounts receivable, if applicable. The amount remaining to be collected.

Amount Collected Through AR Balance

The invoice line summary panel provides the line level charges and taxes.

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Table 1033 Invoice Details Screen, Line Summary Fields Line # Item ID PC Quantity/UOM Unit Price Extended Price Charges - Discount Taxes Line Total The order line number associated with the invoice. Click this link to view the Order Line Detail screen. The item ID associated with the invoice. The product class associated with the item. The quantity and unit of measure of the items invoiced. The unit price of the item. The extended price of the item. The invoiced charges for the item. Click this link to view the Invoiced Order Line Charges screen. The invoiced taxes for the item. Click this link to view the Invoiced Order Line Taxes screen. The total amount of invoices.

10.18 Order Shipment Items and Containers

If an order has been shipped you can view its shipment details. The order header field descriptions can be referred from the Order table.
Table 1034 Order Shipment Items and Containers Screen, Shipment Items Fields Order # Order Line Item Unit of Measure Product Class Actual Ship Date Tracking # Carrier/Service The order number associated with this shipment. The order line number that is shipped. The line item that is shipped. The item unit of measure. The item product class. The date the order line shipped. The tracking number for the shipped order line. The carrier service used to ship the order line.

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Table 1034 Items Fields Shipment #

Order Shipment Items and Containers Screen, Shipment

The shipment the shipped order line belongs to. Click this link to view the shipment details in the Shipment Details screen. The shipment companys shipment reference identifier.

Shippers Ref. #

Table 1035 Containers Action View Details

Order Shipments Items and Containers Screen, Shipment

This action takes you to the Container Details screen of the selected shipments where you can print the carrier labels and void the tracking number.

Fields Tracking Number Carrier/Service Expected Ship Date Actual Ship Date Ship Node Recv Node Shipment # The tracking number for the container. The carrier service used to ship the container. The date the container should ship on. The date the container does ship on. The node shipping the container. The node receiving the container. The shipment the container belongs to. Click this link to view the Shipment Details screen for the selected shipment number. The container status.

Status

You can also use the Shipments window for: Viewing Order Shipments screen - This is a drop-down option in the order shipment items and containers window.

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Note: For history orders, all actions on the Order Shipments screen are prevented if the shipments are requested for a history shipment. All actions are allowed if the shipments are from the recent shipment table.

10.19 Order Shipments

You can view a more consolidated view of the order shipment information by selecting the drop-down menu next to the displayed screen name. The order header field descriptions can be referred from the Order table.
Table 1036 Order Shipments Screen, Shipments Action View Details This action takes you to the Shipment Details screen where you can view the details about the selected shipment.

Fields Shipment # Shippers Ref. # Expected Ship Date Ship Mode Ship Node Recv Node Status The shipment number. Click this link to view the Shipment Details screen. The shipment companys shipment reference identifier. The date the shipment is expected to ship. The ship mode used to ship the order. The ship node shipping the order. The node receiving the order. The shipment status.

10.20 Order Instructions

You can view information related to the personalization of an order, such as the attachment of a gift message or the style of wrapping paper to be used when packing an item. The order header field descriptions can be referred from the Order table.

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Notes

Table 1037 Action

Instructions

Delete Instruction

This action enables you to delete the selected instructions. Upon clicking this action, an alert window appears to confirm the deletion of instructions.

Fields Instruction Type Text The type of instruction, such as Gift, Pick, Pack, Ship, or Other. The specific instructions to be performed on the order. Specify the instruction URL next to the icon.

You can also use the Instructions window for: Adding an Instruction - Select the icon to add the instruction lines and enter the relevant information in the fields as discussed in the Instructions table. Modify an Instruction - The information in the Order Instructions screen can be modified by entering the modified information and selecting Save.

10.21 Notes
You can add notes to an order by selecting the header panel of Order Detail screen. icon in the order The order header field descriptions can be referred from the Order table.
Table 1038 Fields Contact Time The time at which this note was added to the work order. This is defaulted to the creation time of the Notes pop-up window. The user who created this note. This is defaulted to the logged on user. Notes Screen, Notes

Contact User

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Table 1038 Notes Screen, Notes Fields Reason Code Contact Type Contact Reference The reason code for this note. The type of contact information on this note, for example phone or e-mail. The contact information on this note. For example, if contact type is phone, the contacts phone number can be entered here. If contact type is e-mail, the contacts e-mail address can be entered. The note for this work order.

Add Note

Enter the relevant information and click Save to create the note.

10.22 More Order Addresses

You can view any additional addresses as needed by your business. For more information about defining additional address types, see the Sterling Distributed Order Management: Configuration Guide. The order header field descriptions can be referred from the Order table.
Table 1039 ForwardTo View Icon Address Details - Choose this icon to view or modify the ForwardTo addresses. For more information about the screen that is displayed, see Organization Address Details. The name and address of the person or organization where the order is to be forwarded.

10.23 Order Negotiations

If your business has been set up to have a negotiation process, you can view previous or existing negotiations. The negotiation process can begin at any time within the order pipeline dependent on its configuration. A negotiation always occurs between the orders Buyer (initiator) and Seller (negotiator) organizations. The Buyer and Seller can negotiate various attributes of an order such as price, delivery date, or freight terms.

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Order Negotiation Details

The order header field descriptions can be referred from the Order table.
Table 1040 Fields Negotiation # Initiator Negotiator Status The negotiation number. The organization that made the initial offer. The organization that can accept, counter-offer, or reject the initiators offer. The current status of the negotiation. The default negotiation statuses are: Offered - The last response on the negotiation was from the initiator organization. The initiator can send another offer before the negotiator organization responds to the original offer. Counter Offered - The last response on the negotiation was from the negotiator organization. The negotiator can send another counter-offer before the initiator organization responds to the original counter-offer. Completed - The header and line terms on all of the lines have been negotiated by the two organizations. Published - The negotiated terms have been published and applied to the original document. Order Negotiations Screen, Negotiation

You can use the Order Negotiations window for viewing the Order Negotiation Details.

10.24 Order Negotiation Details

You can view the negotiation offers and counter offers made between the negotiation initiator and negotiator organizations. You can use this information to make a counter-offer, accept the terms of the negotiations, or cancel the negotiations.

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Note: If DEFAULT_QUANTITY has been selected as a Negotiation Rule in the Applications Manager, only the line quantity can be negotiated.

Table 1041 Order Negotiation Details Screen, Negotiation Fields Order # Negotiation # Status The order number the negotiation is being performed against. The negotiation number. The status of the negotiation. The default negotiation statuses are: Offered - The last response on the negotiation was from the initiator organization. The initiator can send another offer before the negotiator organization responds to the original offer. Counter Offered - The last response on the negotiation was from the negotiator organization. The negotiator can send another counter-offer before the initiator organization responds to the original counter-offer. Completed - The header and line terms on all of the lines have been negotiated by the two organizations. Published - The negotiated terms have been published and applied to the original document. Enterprise Initiator Negotiator The Enterprise that owns the negotiating organizations. The organization that made the initial offer. The organization that counter-offered the initiators offer.

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Order Negotiation Details

Table 1042 Fields Last Action By Action

Order Negotiation Details Screen, Header

The organization that performed the last negotiation action. The last negotiation action performed. If you are performing a negotiation, select the appropriate action. The following actions can be performed against a negotiation: Offer - An offer from the initiator. Only the initiator organization can perform this action. Counter Offer - A counter offer from the negotiator. Only the negotiator organization perform this action. Reject - A rejection from the negotiator. Only the negotiator organization can perform this action. Remove - The initiator wants to remove the line from negotiation. Only the initiator can perform this action. This response is available only at the line level. Once a line is removed, it is assumed that the line has been negotiated and no further negotiation is allowed on that line. Accept - The sending organization accepts the other organizations terms. Both the initiator and negotiator can perform this action. Once a header or line is accepted, it is assumed that the header or line has been negotiated and no further negotiation is allowed on that header or line.

Attribute

The attribute being negotiated at the header level. For example, freight terms. Note: When Counter Offer is selected, the fields become modifiable allowing you to enter your counter offer terms.

Negotiator Initiator Response

The negotiators offer for a particular attribute. The initiators offer for a particular attribute. The counter-offering organizations counter-offer. If you are performing a counter-offer action, select your counter-offer as it pertains to the attribute you are counter-offering.

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Table 1043 Order Negotiation Details Fields Line Action The order line being negotiated. The last negotiation action performed. When performing a negotiation, select the appropriate action for each negotiation line. Organization Code Resp # For Resp # Item ID The organization code of the organization performing the negotiation action. The response number. The response number against which the negotiation action was performed. The item ID of the negotiated line item. You can modify this field if you are performing a counter-offer, if applicable. Note: If DEFAULT_QUANTITY has been selected as a Negotiation Rule in the Applications Manager, this field cannot be modified. PC The product class of the negotiated line item. You can modify this field if you are performing a counter-offer, if applicable. Note: If DEFAULT_QUANTITY has been selected as a Negotiation Rule in the Applications Manager, this field cannot be modified. UOM The unit of measure of the negotiated line item. You can modify this field if you are performing a counter-offer, if applicable. Note: If DEFAULT_QUANTITY has been selected as a Negotiation Rule in the Applications Manager, this field cannot be modified. Freight Terms The terms used for calculating transportation costs of the negotiation line. You can modify this field if you are performing a counter-offer, if applicable. Note: If DEFAULT_QUANTITY has been selected as a Negotiation Rule in the Applications Manager, this field cannot be modified.

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Order Negotiation History

Table 1043 Fields Delivery Date

Order Negotiation Details

The date by which the order line must be delivered. You can modify this field if you are performing a counter-offer, if applicable. Note: If DEFAULT_QUANTITY has been selected as a Negotiation Rule in the Applications Manager, this field cannot be modified.

Price

The price of the order line. You can modify this field if you are performing a counter-offer, if applicable. Note: If DEFAULT_QUANTITY has been selected as a Negotiation Rule in the Applications Manager, this field cannot be modified.

Quantity

The quantity of the order line. When counter-offering, you can split a negotiation line in order to negotiate different terms for different quantity of a line. For example, if a negotiation line has the quantity of 10 that was offered with a price of $5.99 and you want to counter-offer a different price for 5 of the line items, you can split this line by choosing and entering a quantity of 5 with a price of $5.99 and the other quantity of 5 with your desired price.

You can use the Negotiation Details window for viewing an orders negotiation history.

10.25 Order Negotiation History

You can view a negotiations history.
Table 1044 Field Negotiation Order # The order number the negotiation is being performed against. Negotiation Details Description

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Table 1044 Negotiation Details Field Negotiation # Status Description The negotiation number. The status of the negotiation. The default negotiation statuses are: Offered - The last response on the negotiation was from the initiator organization. The initiator can send another offer before the negotiator organization responds to the original offer. Counter Offered - The last response on the negotiation was from the negotiator organization. The negotiator can send another counter-offer before the initiator organization responds to the original counter-offer. Completed - The header and line terms on all of the lines have been negotiated by the two organizations. Published - The negotiated terms have been published and applied to the original document. Enterprise Initiator Negotiator Negotiation Header Date Resp # For Resp # Action The date the action was performed. The response number. The response number against which the negotiation action was performed. The last negotiation action performed. The Enterprise that owns the negotiating organizations. The organization that made the initial offer. The organization that counter-offered the initiators offer.

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Table 1044 Field Action

Negotiation Details Description The last negotiation action performed. If you are performing a negotiation, select the appropriate action. The following actions can be performed against a negotiation: Offer - An offer from the initiator. Only the initiator organization can perform this action. Counter Offer - A counter offer from the negotiator. Only the negotiator organization perform this action. Reject - A rejection from the negotiator. Only the negotiator organization can perform this action. Remove - The initiator wants to remove the line from negotiation. Only the initiator can perform this action. This response is available only at the line level. Once a line is removed, it is assumed that the line has been negotiated and no further negotiation is allowed on that line. Accept - The sending organization accepts the other organizations terms. Both the initiator and negotiator can perform this action. Once a header or line is accepted, it is assumed that the header or line has been negotiated and no further negotiation is allowed on that header or line.

Freight Terms Payment Terms User Reason Negotiation Lines Line # Date Resp # For Resp #

The terms used for calculating transportation costs of the negotiation line. The payment terms to be used when settling the order. The user that performed the action. The reason the action was performed.

The order line being negotiated. The date the action was performed. The response number. The response number against which the negotiation action was performed.

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Table 1044 Negotiation Details Field Action Item ID PC UOM Freight Terms Delivery Date Price Quantity User Reason Description The last negotiation action performed. The item ID of the negotiated line item. The product class of the negotiated line item. The unit of measure of the negotiated line item. The terms used for calculating transportation costs of the negotiation line. The date by which the order line must be delivered. The price of the order line. The quantity of the order line. The user that performed the action. The reason the action was performed.

10.26 Related Orders

A related order is an order that is either chained to or derived from a different order. A chained order is linked to a parent order and the lifecycle of one affects the other. For example, if an order is placed with a Seller who must source an item from a ship node that they do not own, the Sales Fulfillment pipeline may be configured to create another "chained" order that differs from the Sellers regular release process. This allows the owner of the ship node to handle the order according to their own business practices while also allowing the original Seller organization to maintain visibility of the order and in turn reflect any changes such as delivery dates and carrier services in the original order.
Note: Chained orders can be created for product items that belong to a delivery request. Chained orders can be created for provided service items and delivery service items.

In some business scenarios, the Seller of the parent order may become the Buyer of the child order. Therefore, the Seller organization associated

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Related Orders

with the chained order must also be configured as a Buyer organization through the Applications Manager. A derived order is associated with a parent order and the lifecycle of one does not necessarily impact the other. Examples of a derived order include a return order that is derived from a sales order and an exchange order that is derived from a return order.
Table 1045 Action View Details This action takes you to the details screen for the selected orders. For example, if you have a return order related to this order line, you can view the return order details. Related Orders Screen, Related Order Lines

Fields Related Order # The related order number. Click this link to view the order details. For more information, refer to the Sterling Reverse Logistics: User Guide or the Sterling Supply Collaboration: User Guide. Click the expand button to view the related order lines. Line # Item ID Description Product Class UOM Reason Code Quantity Amount Status Relationship The related order line number. The item ID and its description. The items product class The items unit of measure. The reason code for return. The quantity of items to be returned. The total amount. The status of the return line.

The relationship of the related order with the sales order.

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Table 1045 Related Orders Screen, Related Order Lines Status The status of the related order line. For example, for return orders, this link takes you to the related order status breakup. For more information, refer to the Sterling Reverse Logistics: User Guide or the Sterling Supply Collaboration: User Guide. The Buyer organization of the order. The Seller organization of the order.

Buyer Seller

10.27 Order Audits

You can view audits logged against an order. An audit is logged against an order when any type of modification is made to the order. The order header field descriptions can be referred from the Order table.
Table 1046 Order Audits Screen, Audits Action View Details Fields This action takes you to the Order Audit Details screen for the selected audits.

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Table 1046 Audit #

Order Audits Screen, Audits The audit identification number. Click on the Expand All button, the audit details for each audit are expanded. If you click on the Collapse All button, the audit details for each audit are collapsed. Detail # The audit details identification number. Click this link to go to the Order Audit Details screen. Any information related to order lines impacted by the modification, including: Item ID - the item associated with the audit. Item Description - a brief description of the item. Line Number - the line number associated with the audit. Click this link to view the Order Line Detail screen. Modification Level Modification Type The level of modification for the corresponding audit detail such as header or line. The type of modification, such as change payment status or change carrier, for the corresponding audit detail.

Order Line Related Info

Date Modified By Reason

The date and time the modification was carried out. The user that performed the modification. The reason the modification occurred and any additional information explaining the modification entered by the user. A comma separated list of all levels of modification for the audit. A list of the types of modifications for the audit. There is a maximum of three items shown with an ellipsis on the third line if there are more items.

Modification Levels Modification Types

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10.28 Order Audit Details

You can view more details of an orders audit.
Table 1047 Order Audit Details Screen, Order Audit Fields Order # Enterprise Code Audit Date Modification Level Line # Item ID Unit of Measure Product Class Description Modification Type Reason Code Reason Text Reference #1 Reference #2 Reference #3 Reference #4 The order number the modification was performed on. The Enterprise that owns the order. The date the audit was created. The level the order was modified at. For example, order or order LINE. The line number associated with the audit. The item ID for which the audit was made. The unit of measure for the audited item. The item IDs product class. The description of the item that is being audited. The type of modification performed on the order. The reason code detailing why the modification was performed. Additional details about why the modification was performed. Reference information about the order audit. Reference information about the order audit. Reference information about the order audit. Reference information about the order audit.

Table 1048 Order Audit Details Screen, Order Audit Details Fields Audit Type Identifier Name The type of audit performed. The audit identifier. The attribute that was modified.

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Receiving Discrepancies

Table 1048 Fields Old Value New Value

Order Audit Details Screen, Order Audit Details

The value of the modified attribute prior to modification. The value of the modified attribute after modification.

10.29 Order Dates

You can view any custom dates that have been configured for monitoring. For more information about monitoring, see the Sterling Distributed Order Management: Configuration Guide. The order header field descriptions can be referred from the Order table.
Table 1049 Fields Date Type Requested Expected Actual The custom date type. The date this date type has been requested to be met. The date this date type is expected to be met. The date this date type is to be met. Order Dates Screen, New Date

10.30 Receiving Discrepancies

You can record any discrepancies found when receiving an order. For example, if you discover broken items, overages, or shortages, you can account for those discrepancies and categorize those situations. The order header field descriptions can be referred from the Order table.
Table 1050 Fields Shipment # Line Item ID Product Class Unit of Measure The shipment number associated with the discrepancy. The line associated with the discrepancy. The item ID associated with the discrepancy. The product class associated with the discrepancy. The unit of measure associated with the discrepancy. Manage Order Receiving Discrepancies

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Schedule Order

Table 1050 Manage Order Receiving Discrepancies Fields Discrepancy Type Discrepancy Quantity Discrepancy Reason Reason Quantity The type of discrepancy, for example, shortage. The quantity of the lines discrepancy. The reason for the discrepancy. If multiple reasons are applicable for a single line, the line can be split. The quantity associated with the Discrepancy Reason. The sum of the Reason Quantity entries should equal the value of the Discrepancy Quantity.

10.31 Schedule Order

Order scheduling indicates that a node or nodes have sufficient inventory to fulfill an order. Once an order is scheduled it can be released to the applicable node or nodes. A scheduling rule determines the node or nodes that the order can be scheduled with based on inventory availability and node preferences. For more information about scheduling rules, see the Sterling Distributed Order Management: Configuration Guide. While performing this action from the Order Console, you can select a scheduling rule. This function can only be performed if the payment status of the order is 'Not Applicable' or 'Authorized'. You can also choose to release the order immediately after scheduling it. If you do so, you can also choose to override the release date of the order if you want to release it at that moment, regardless of the calculated release date. For example, an order is using a scheduling rule that schedules the ordered item to a node 100 miles from the ship to address. However, a new node has been added to your Enterprise that supplies the order line items and is only 50 miles away from the ship to address. A new scheduling rule has been created for this node. You may decide that the order should be shipped from a shorter distance and change to the scheduling rule for the new node.

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Release Order

Note: If you face problems while creating a work order

for MTC, verify that the following configuration settings are set up in the Applications Manager: In Catalog Management, ensure that the VAS Compliance Service item with service activities is configured. In Application Platform, ensure that the attribute "Requires VAS Compliance" for Buyer Organization is enabled, and the Compliance Service is configured with required item classification and run quantity. In Warehouse Management, ensure that the retrieval strategy is configured for locations associated with VAS activities.

Table 1051 Fields

Schedule Order Screen, Schedule Information

Scheduling Rule Release Immediately

Select the scheduling rule you want to use to schedule the order. Check Release Immediately to automatically release the order to the scheduled node or nodes. If you do not check Release Immediately, you can manually release the order later or allow it to be released via the regular release agent. Check Override Release Date if you want the current release date to be overridden by the date calculated by the rule you have selected.

Override Release Date

Choose OK to schedule the order.

10.32 Release Order

Once an order has been scheduled to a specific node, you can release the order to that node. When you release an order, all of the necessary information (such as ship to address, line item quantity, and carrier service to be used) is sent to the node. Depending on the pipeline, the information may be sent as a release or as a chained order.

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Table 1052 Release Order Screen, Release Information Fields Scheduling Rule Override Release Date Select the scheduling rule you want to use to schedule the order. Check Override Release Date if you want the current release date to be overridden by the date calculated by the rule you have selected.

Choose OK to release the order.

10.33 View Holds

Orders can be placed on hold, preventing them from being processed by certain transactions, and preventing certain modification types from being applied. Using the Applications Manager, you can configure which transactions and modification types are disallowed for an order on a particular hold type. Additionally, hold types can be configured to be applied automatically, for instance on order creation, or upon resolution of another hold. For more information about defining and configuring hold types, see the Sterling Distributed Order Management: Configuration Guide. The order header field descriptions can be referred from the Order table.
Table 1053 View Holds Screen, Order Holds View Icons View History Action Add Holds Fields Hold Type Hold Status Hold Comment The description of the hold. The status of the hold. Holds can either be in created, resolved, or rejected status. The reason for applying this hold to the order, or changing the status of the hold. This action takes you to the Add Holds screen, where you can add holds to an order. This icon takes you to the View History screen, where you can view the holds history.

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Add Holds

Table 1053 Action Reason

View Holds Screen, Order Holds Select from the drop-down list the status to which you want to move this hold. Enter the reason for changing the status of this hold.

Table 1054 View Icons View History Fields Hold Type Reason

View Holds Screen, Resolved Holds

This icon takes you to the View History screen, where you can view the holds history.

The description of the hold. The reason for changing this hold to resolved status.

Click Save to update the changes made in the screen, and close it.

10.34 Add Holds

You can add a hold to an order, if that hold is not already being applied to the order in created or rejected status. If you add a hold that was previously applied and now in resolved status, it removes that hold from the list of approved holds, and reset its status to created. That hold maintains its previous history records for that order, and further status modifications are added on to that history.
Table 1055 Fields Hold Type Reason Select the hold type you want to apply to the order from the drop-down list. Enter the reason for adding this hold to the order. Add Holds Screen, Order Holds

Click Save to close this screen and apply the selected hold to the order.

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10.35 View History

Every time the status of an order hold changes, useful information regarding the status change is recorded in Selling and Fulfillment Foundation. You can view, in this screen, the history of an order hold. The primary information header field descriptions can be referred from the Order table.
Table 1056 View History Screen, Order Holds Fields Hold Type Date/Time User ID Status Comment Hold Transaction The hold type for which the history is being displayed. The date and time when the holds status changed. The user who performed the change on the hold. The status that the hold was moved to. The reason for the holds creation or status change, if applicable. The transaction responsible for the holds status change.

10.36 Returnable Order Lines

If a return must be created for an order that was shipped through Selling and Fulfillment Foundation, you can create a return against the order through the Order Console. For returns on inbound orders shipped through Selling and Fulfillment Foundation, use the Inbound Order Console.
Table 1057 Returnable Order Lines Screen, Return Fields Document Type Enterprise Buyer Seller Return # Return Date The document type associated with the return. The Enterprise that is to handle the order. The Buyer returning the order. The Seller that the order is being returned to. Enter the return number. Enter the date the return is placed.

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Returnable Order Lines

Table 1057 Fields Return Type Currency

Returnable Order Lines Screen, Return

This field can be customized as needed. The currency with which any refunds are to be handled in.

Return Against Order Return To Node Return By Gift Recipient

Yes indicates that the return is derived from an order.

Enter the node the return is sent to. Check this if items are being returned by the gift recipient of the original order.

Table 1058 Fields Line Item ID PC UOM Description Tag #

Returnable Order Lines Screen, Returnable Order Lines

The return line number being authorized. The the item ID of the return item being authorized. The return items product class. The return items unit of measure. The return items description. This column displays only if the item is tag-controlled. The column label that displays is the name of the unique identifier you have defined (for example, Lot #). If you have defined more than one unique identifier, the label that displays is Tag #. To view the details associated with the inventory batch number the return line belongs to, click the hypertext link. The date by which the return item should be shipped. The quantity of the return item available to be returned. Enter the quantity of the item being returned in the return line. From the drop-down, select the line type. From the drop-down, select the reason for the item being returned. Enter the node handling the return line.

Ship By Date Available To Return Return Qty Line Type Reason Code Return To Node

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Associate Delivery Request

After entering the information in the fields, click Save to create a return order.

10.37 Associate Delivery Request

Items that cannot be transported by common carriers (for example, heavy, oversized, or fragile items) can be associated with a delivery service through the Applications Manager. Piano moving is an example of a delivery service. Typically, in the Application Console, items that have an associated delivery service are indicated by a icon.
Note: Delivery lines cannot be split. However, you can split a product line that has associated delivery service, which results in the following recalulations:

Delivery line quantity Pricing Capacity requirements for the delivery line When you create delivery requests, you are associating delivery items (intangible services) with product items (tangible items). One table appears for each set of items that have the same Ship Node, Receiving Node, and Ship To Address. The order header field descriptions can be referred from the Order table.
Table 1059 Add Delivery Request Screen, Delivery Request Fields Line Item ID PC UOM Description The product items line number on the order. The product items ID. The product items product class. The unit of measure for the delivery service. Displays the description of the delivery service.

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Add Delivery Request

Table 1059 Fields

Add Delivery Request Screen, Delivery Request

Delivery Request Description Options Table

Choose the radio button in the column heading and the specific radio button for the applicable item. The Options table displays only when a delivery service has any optional services available, such as clean up or old appliance removal. Option Checkbox Option ID Description Price Choose the checkbox of the services that you want to enable. Displays the ID of the delivery service option. Displays the short description of the delivery service option. Displays the price of the delivery service option.

10.38 Add Delivery Request

You can add a delivery request that does not require product association. The order header field descriptions can be referred from the Order table.
Table 1060 Actions Add to Order Check a delivery item listed and select this action to add the item to the order. This takes you to the Delivery Request Details screen. Fields Item ID UOM Short Description The delivery item. The unit of measure for the delivery item. The short description of the delivery item. Add Delivery Request Screen, Delivery Request

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10.39 Work Order Entry

You can create a work order from an order if it contains a Provided or Delivery Service line. Choose Create Work Order from the Order Detail screen.
Table 1061 Work Order Entry Screen, Header Details Fields Enterprise Work Order # Ship Node The name of the enterprise that owns the work order. Enter the work order number. If the work order contains a provided service, this designates the ship node from which the resource is originating. If the work order contains a delivery service and no provided service, this designates the ship node from which the product is being delivered. Check this if you are using multiple appointments for this work order.

Multiple Appointments

Table 1062 Work Order Entry Screen, Provided Services Fields Line Item ID Description Ship Node Line Qty The order line number. The ID of the provided service item. The description of the provided service item. The node from which the resource is originating. The quantity of work required to complete the provided service line.

Table 1063 Work Order Entry Screen, Delivery Services Fields Line Item ID Description The order line number. The ID of the delivery service item. The description of the delivery service item.

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Copy Order

Table 1063 Fields Ship Node Line Qty

Work Order Entry Screen, Delivery Services

The node from which the product is being delivered. The quantity of work (distance, time, or an arbitrary unit) required to deliver the product.

Table 1064 Fields Line Item ID PC UOM Description Ship Node Ship Date Delivery Date

Work Order Entry Screen, Products Being Delivered

The order line number. The ID of the product being delivered. The product class of the product being delivered. The unit of measure of the product being delivered. The description of the product being delivered. The ship node that the product is being delivered from. The requested ship date of the product on the order line. The requested delivery date of the product on the order line. The quantity of the product being delivered.

Required Quantity

10.40 Copy Order

You can copy an order through the order details screen. The new order is copied into the Draft Order Created status.
Table 1065 Fields Copy From Order # Document Type Enterprise Buyer The number of the order that is being copied The document type of this order. The enterprise associated with the order. The buyer organization that placed the order. Copy Order

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Order Status Breakup

Table 1065 Copy Order Fields Seller Order # Order Name Order Date The seller organization that is handling the order. The number of the new order. The name of the new order. The date for the new order.

Note: The only editable fields on this screen are Order #, Order Name and Order Date. All other fields displayed cannot be modified.

10.41 Order Status Breakup

The status breakup enables you to view the status of an order. An order can be in multiple statuses at the same time. For example, one order line can be in Sent to Node status while another order line is in the Backordered status. You can view the order status breakup screen by viewing the hyperlink in the Status field of the Order Detail screen. The order header field descriptions can be referred from the Order table.
Table 1066 Order Status Breakup Screen, Order Lines By Status Fields Line Release # Item ID PC UOM Ship Node Procure From Node Last Changed On Status the order line number. The order line release number, if the order line has been released to a node. The item ID. The item classification such as first quality, second quality, or finished good. The line items unit of measure. The node that is shipping the order line. The node that the item is being procured from. The date the line last had a status change. The current status for that part of the order line.

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Order Status Breakup

Table 1066 Fields Quantity Tag #

Order Status Breakup Screen, Order Lines By Status

The quantity of the line item ordered. The tag number with which the order line is associated. Click the hyperlink to view the tag number details.

Note: This field is only applicable if the item is tag controlled.

ETS The estimated time of shipment. To modify, enter the quantity you want to change the estimated time of shipment of in the Quantity field and the new estimated time of shipment in the ETS field.

Table 1067 Fields Line Release # Item ID UOM Ship Node

Order Status Breakup Screen, Service Requests Status

The line associated with the service request. The release number associated with the service request. The item ID associated with the service request. The unit of measure associated with the service request. The ship node associated with the service request. The last changed on date associated with the service request. The status associated with the service request. The status of the quantity associated with the service request. The status of the appointment date associated with the service request.

Last Changed On Status Quantity Appointment Date

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Orders Tag Number Details

Table 1068 Order Status Breakup Screen, Delivery Requests By Status Fields Line Item ID UOM Ship Node Last Changed On Status Quantity Appointment Date The line associated with the delivery request. The item ID associated with the delivery request. The unit of measure associated with the delivery request. The ship node associated with the delivery request. The last changed on date associated with the delivery request. The status associated with the delivery request. The status of the quantity associated with the delivery request. The status of the appointment date associated with the delivery request.

10.42 Orders Tag Number Details

The tag number of an item is the combination of its three tag identifiers: lot number, batch number, and revision number. For more information about tag numbers, see the Catalog Management: Configuration Guide. You can view the tag number details by clicking the Tag # hyperlink in the Order Status Breakup screen. The Tag Number Details window appears.
Table 1069 Tag Number Details Fields Lot # The items lot number. Note: This field only appears if a lot number has been set for this item. Batch # The items batch number. Note: This field only appears if a batch number has been set for this item. Revision # The items revision number. Note: This field only appears if a revision number has been set for this item.

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Order Charge and Tax Summary

10.43 Modifying an Orders Carrier and Carrier Service

A Carrier is an organization that provides carrier services between buyers, sellers, and customers. Services, such as Next Day Air, can be offered dependent on the Carrier. For example, UPS, Federal Express, and the United States Postal Service are all Carrier organizations. You may want to change Carrier or service details. For example, an order may be associated with a Carrier that only provides Ground delivery. The customer decides that they need to have the order delivered as soon as possible. You may decide to change to a Carrier that provides Next Day Air service. You can modify an orders carrier and carrier service from the Order Detail screen and make any modification to the Carrier/Service field. Then save your changes. The Modification Reason window appears. Enter the reason code and text and choose OK.

10.44 Order Charge and Tax Summary

You can view any charges, taxes, and discounts that have been applied to the base amount of an order at both the header and line level. The order header field descriptions can be referred from the Order table.
Note: This window displays all order charges and discount

charges against the order header.

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Order Charge and Tax Summary

Table 1070 Order Charge and Tax Summary Screen, Summary Fields Summary The summary panel provides the price, discount, charges and taxes for an order and the order line. You can view all of the charges that exist against an order by selecting Overall. You can view only the charges that are still open against the order by selecting Open. You can view only the charges that have been invoiced for the order by selecting Invoiced. Important: If you have selected the Overall view, be aware that the amounts displayed are subject to change due to cancellations, over-shipments, over-receipts, and so on. Price Discount The price at the header and line levels before any discounts, charges, or taxes have been applied to it. Any Discount at the header and line levels. Click the link under the Header level row to view the order charges and select the link under Line level to view the line charges. This link takes you to different screens based on the type of summary selected. Any additional charges at the header and line levels. Click the link under the Header level row to view the order charges and select the link under Line level to view the line charges. This link takes you to different screens based on the type of summary selected. Any additional taxes at the header and line levels. Click the link under the Header level row to view the order taxes and select the link under Line level to view the line taxes. This link takes you to different screens based on the type of summary selected. The total of Price, Discount, Charges, and Taxes at the header and line levels.

Charges

Taxes

Totals

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Order Charge and Tax Summary

Table 1071 Fields Line # Item ID PC UOM Quantity Unit Price Extended Price Discount

Order Charge and Tax Summary Screen, Line Summary

The line number. Click this link to view the Order Line Detail screen. The item ID. The item classification such as first quality, second quality, or finished good. The items unit of measure. The quantity of the line item that has been ordered. The price of the line item. The extended price represents the total of quantity multiplied by the unit price. The discount price applied to the associated line. Click the hyperlink to view the Overall Order Line Charges, Remaining Order Line Charges and Invoiced Order Line Charges. The total charges applied the associated line. Click the hyperlink to view the Overall Order Line Charges, Remaining Order Line Charges and Invoiced Order Line Charges. The total taxes applied to the order line. Click the hyperlink to view the Overall Order Line Taxes, Remaining Order Line Taxes and Invoiced Order Line Taxes. The total cost of the order line after any additional charges, taxes, and discounts have been applied.

Charges

Tax

Line Total

Table 1072 Order Charge and Tax Summary Screen, Service Request or Delivery Request Summary Fields Line Number The service or delivery requests line number. Click this link to view the Service Request Details screen, or Delivery Request Details screen. The service or delivery requests item ID. The service or delivery requests unit of measure.

Item ID UOM

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Overall Order Taxes

Table 1072 Order Charge and Tax Summary Screen, Service Request or Delivery Request Summary Fields Quantity Unit Price Extended Price Option Price Discount Charges Taxes Line Total The service or delivery requests quantity requested. The service or delivery requests unit pricing. The service or delivery requests extended price. The price of any additional service options associated with the service or delivery request. The service or delivery requests discount. Click this link to view the Remaining Order Line Charges screen. The service or delivery requests charges. Click this link to view the Remaining Order Line Charges screen. The service or delivery requests taxes. Click this link to view the Remaining Order Line Taxes screen. The service or delivery requests line grand total charges.

10.45 Overall Order Charges

You can view the header level charges of an order. The order header field descriptions can be referred from the Order table.
Table 1073 Overall Order Charges Screen, Charges Fields Charge Category Charge Name Charge Amount The name of the charge category. The name of the charge name. The amount of the charge that is applied to the header level.

10.46 Overall Order Taxes

You can view the header level tax information associated with an order. The order header field descriptions can be referred from the Order table.

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Remaining Order Charges

Table 1074 Fields

Overall Order Taxes Screen, Taxes

Charge Category

The charge category with which the tax is associated. Important: An order header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An order header level tax cannot be applied to a price value.

Charge Name

The charge name with which the tax is associated. Important: An order header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An order header level tax cannot be applied to a price value.

Charge Amount Tax Name Tax Percentage Tax Amount

The charge amount that is taxed. The name of the tax. For example, International Tax. The percentage of tax that is applied to the header price. The amount of the tax that is applied to the header level.

10.47 Remaining Order Charges

You can use the Remaining Order Charges Detail window for adding or modifying the order charges. Adding Remaining Order Charges - From the Charges table, choose . A new row appears in the Charges table. From the Charge Category drop-down list, select the category of the new charge.
Note: This drop-down displays all order charges and

discount charges. Consult your system administrator to determine which charges should be used as order charges and which should be used as discount charges.

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Remaining Order Taxes

Table 1075 Remaining Order Charges Screen, Charges Fields Charge Category Charge Name The name of the charge category. Select an option from the drop-down menu. The name of the charge name. Once the charge category is selected, this field is populated by a drop-down menu. Select the appropriate charge name. The amount of the charge that is applied to the header level.

Charge Amount

Click Save after making changes to the charges panel to update the remaining order charges. The Modification Reason screen appears, enter the appropriate reason code and text and click OK. Modifying Remaining Order Charges - Locate the charges you want to modify. In the charges panel enter the amount of the charges and click Save. The Modification Reason screen appears, enter the appropriate reason code and text and click OK.

10.48 Remaining Order Taxes

You can use the Remaining Order Taxes window for adding or modifying the order taxes. Adding Remaining Order Taxes - From the Taxes panel, choose . A new row appears in the Taxes panel. From the Charge Category drop-down list, select the category of the new charge and from Tax category select a new tax name and enter the relevant information as defined in the following table.
Note: This drop-down displays all order taxes and discount taxes. Consult your system administrator to determine which charges should be used as order taxes and which should be used as discount taxes.

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Invoiced Order Charges

Table 1076 Fields

Remaining Order Taxes Screen, Taxes

Charge Category Charge Name

The name of the charge category. Select an option from the drop-down menu. The name of the charge name. Once the charge category is selected, this field is populated by a drop-down menu. Select the appropriate charge name. The amount of the charge that is applied to the header level. The name of the tax. For example, International Tax. The percentage of tax that is applied to the header price. The amount of the tax that is applied to the header level.

Charge Amount Tax Name Tax Percentage Tax Amount

Click Save after making changes to the taxes panel to update the remaining order taxes. The Modification Reason screen appears, enter the appropriate reason code and text and click OK. Modifying Remaining Order Taxes - Locate the taxes you want to modify. In the taxes panel enter the amount of the taxes and click Save. The Modification Reason screen appears, enter the appropriate reason code and text and click OK.

10.49 Invoiced Order Charges

You can view the invoice level charges of an order.
Order

Note: This window displays all order charges and discount

charges against the order header.

If you want to modify a order charge after the invoice is created, you need to complete the following steps:
1.

Check to see if the "Apply Price Change To Invoiced Quantity" is selected in the sales order financial attributes in the Applications Manager.

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Invoiced Order Taxes

2.

In the Order details, enter the total amount of the charge and not just the difference.

The above steps are necessary if you want to make modifications after an invoice has been created for the charges and taxes from the "Order Detail" and the "Order Line Detail" screens. The order header field descriptions can be referred from the Order table. If you view the invoiced order charges from the Order Invoices screen the order header panel is replaced with fields described in the Invoice table.
Table 1077 Invoiced Order Charges Screen, Charges Fields Charge Category Charge Name Charge Amount The name of the charge category. The name of the charge name. The amount of the charge that is applied to the header level.

10.50 Invoiced Order Taxes

You can view the invoice level tax information associated with an order. The order header field descriptions can be referred from the Order table. If you view the invoiced order taxes screen from the Order Invoices screen the order header panel is replaced with the fields described in the Invoice table.

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Order Payment Information

Table 1078 Fields

Invoiced Order Taxes Screen, Taxes

Charge Category

The charge category with which the tax is associated. Important: An order header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An order header level tax cannot be applied to a price value.

Charge Name

The charge name with which the tax is associated. Important: An order header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An order header level tax cannot be applied to a price value.

Charge Amount Tax Name Tax Percentage Tax Amount

The charge amount that is taxed. The name of the tax. For example, International Tax. The percentage of tax that is applied to the header price. The amount of the tax that is applied to the header level.

10.51 Order Payment Information

You can view the payment information related to an order, including the methods of payment, charge sequence, and collection amounts. Payment transactions can be in any one of the following states: Awaiting Authorization - Selling and Fulfillment Foundation is waiting for a third-party payment processing application to authorize the Buyers payment method before the order can move any further through the pipeline. Awaiting Payment Information - Selling and Fulfillment Foundation is waiting for a third-party payment processing application to receive the Buyers payment information before the order can be authorized.

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Order Payment Information

Authorized - The third party payment processing application has authorized the Buyers payment method and the order continues through the pipeline. Authorization Failed - The third party payment processing application did not authorize the Buyers payment method and manual intervention is required. Invoiced - An invoice has been created and distributed to the necessary parties. Failed Charge - A problem occurred when payment collection was attempted and manual intervention is required. Hold - For some reason the order must be put on hold until a payment issue is resolved. Paid - The settlement has been received and the order can be closed. Not Applicable - Payment status is not applicable. For example, if the order is a draft order. The order header field descriptions can be referred from the Order table details.
Table 1079 Order Payment Information Screen, Payment Information Actions Add Payment Type Create Credit Memo This action takes you to the Add Order Payment Information screen. This action takes you to the Create Credit Memo screen where you can create credit memos for the payment types. This action takes you to the Create Debit Memo screen where you can create debit memos for the payment types. This action lets you view the Order Collection Details screen where you can

Create Debit Memo

View Collection Details Fields Payment Rule

The payment rule used for invoicing, settlement, and collection. For more information about payment rules, see the Sterling Distributed Order Management: Configuration Guide.

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Order Payment Information

Table 1079

Order Payment Information Screen, Payment Information The total adjustments made to the amount after credits and debits have been taken into consideration. The total amount of the order that has been collected. The amount that has been authorized. The total amount of the order that has been refunded. The total amount of the order that has been cancelled as a result of cancelling the order lines. The total funds that can potentially be transferred from the return that originated the exchange. The funds from the return are broken down as follows: Total Transferred: The total of the funds that have been transferred from the return. Pending Transfer: The total of the funds that have not yet been transferred from the return. Note: This field is only displayed for exchange orders.

Total Adjustments Total Collected Open Authorized Total Refunded Total Cancelled Funds From Return

The payment information can have the following fields if a payment type has been defined. If the payment type displayed is in the credit card payment type group the following fields are defined:
Table 1080 View Icons Address Details - This icon takes you to the Address Details screen where you can view the Bill To address on this credit card. This action is only available when you have specified an override bill to address for this credit card. Actions Charge Authorize This action lets you charge the payment amount in the Charge screen. This action lets you authorize the payment in the Authorize screen. Order Payment Information Screen, Credit Card

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Order Payment Information

Table 1080 Order Payment Information Screen, Credit Card Refund Delete This action lets you refund the amount in the Refund screen. This action deletes the payment information belonging to a certain payment type. An alert window pops up confirming the deletion of the payment type. Click OK and the payment type is deleted.

Fields Payment Type Charge Sequence The payment type. For example, Credit Card. When multiple payment types are specified, Charge Sequence specifies the default payment type. For example, if a Buyer uses a gift certificate and a credit card, by specifying the Charge Sequence of gift certificates as 1 and credits cards as 2, you can collect against any gift certificates before the credit card is collected against. Note: The charge sequence configured for this payment type overrides any value entered in this field. However, if two configured charge sequences have the same sequence number, the value entered in this field is used as a tie breaker. Collected Amount Refunded Amount Credit Card # The amount of the order that has been collected against this payment type. The amount of the order that has been refunded against this payment type. The credit card number. Note: If encryption is turned on, credit card numbers are displayed with asterisks (*) for the first 12 digits, unless you have permissions to view decrypted primary payment attributes. Unlimited Charges Authorized Amount Expiration Date Max Charge Limit Select Unlimited Charges if the payment type has no charge limit. The amount that has been authorized to collect with this payment type. The expiration date on the credit card. The maximum amount this payment type can be charged.

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Order Payment Information

Table 1080

Order Payment Information Screen, Credit Card The amount waiting to be collected against this payment type. The type of credit card, such as VISA or MasterCard. The amount waiting to be authorized. The name exactly as it appears on the card. This field provides the current status of the payment type. Suspended for Charge If selected, payment collections are frozen, but refunds can still be performed for the specified payment type. Reactivate payment collections by choosing Active. If selected, payment collections and refund credits are frozen for the specified payment type. Reactivate payment collections and refunds by choosing Active. If selected, payments can be collected and credits can be refunded for the specified payment type.

Awaiting Collections Credit Card Type Awaiting Authorizations Name On Card Payment Type Status

Suspended for Charge and Refund

Active

The actions and the payment type status are the same in all the panels. However the primary information for each payment type differs.
Table 1081 Actions For the list of actions refer to the Order Payment Information Screen, Credit Card table. Fields Payment Type The payment type. For example, Credit Card or Check. Order Payment Information Screen, Customer Account

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Table 1081 Order Payment Information Screen, Customer Account Charge Sequence When multiple payment types are specified, Charge Sequence specifies the default payment type. For example, if a Buyer uses a gift certificate and a credit card, by specifying the Charge Sequence of gift certificates as 1 and credits cards as 2, you can collect against any gift certificates before the credit card is collected against. Note: The charge sequence configured for this payment type overrides any value entered in this field. However, if two configured charge sequences have the same sequence number, the value entered in this field is used as a tie breaker. Collected Amount Refunded Amount Customer Account # The amount of the order that has been collected against this payment type. The amount of the order that has been refunded against this payment type. The Buyers account number. If encryption is turned on, this field displays only the last four digits of the customer account number, unless you have the necessary permissions. Unlimited Charges Authorized Amount Customer PO # Max Charge Limit Awaiting Collections Payment Reference #1 Select Unlimited Charges if the payment type has no charge limit. The amount that has been authorized to collect with this payment type. The purchase order number placed for the order. The maximum amount this payment type can be charged. The amount waiting to be collected against this payment type. This field can be customized as needed. If encryption is turned on, this field displays only the last four digits of the Payment Reference number, unless you have the necessary permissions. Payment Reference #2 This field can be customized as needed.

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Table 1081 Awaiting Authorizations

Order Payment Information Screen, Customer Account The amount waiting to be authorized. Refer to the Order Payment Information Screen, Credit Card table for the payment type status details.

Payment Type Status

Table 1082 Actions

Order Payment Information Screen, Stored Value Card

For the list of actions refer to the Order Payment Information Screen, Credit Card table. Fields Payment Type Stored Value Card # The payment type, for example, gift card. The stored value card number. Note: If encryption is turned on, SVC numbers displayed with asterisks (*) for all but the last four digits, unless you have permissions to view decrypted primary payment attributes. Charge Sequence When multiple payment types are specified, Charge Sequence specifies the default payment type. For example, if a Buyer uses a gift certificate and a credit card, by specifying the Charge Sequence of gift certificates as 1 and credits cards as 2, you can collect against any gift certificates before the credit card is collected against. Note: The charge sequence configured for this payment type overrides any value entered in this field. However, if two configured charge sequences have the same sequence number, the value entered in this field is used as a tie breaker. Collected Amount Refunded Amount Payment Reference #1 The amount of the order that has been collected against this payment type. The amount of the order that has been refunded against this payment type. This field can be customized as needed. If encryption is turned on, this field displays only the last four digits of the Payment Reference number, unless you have the necessary permissions.

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Table 1082 Order Payment Information Screen, Stored Value Card Unlimited Charges Select Unlimited Charges if the payment type has no charge limit. This field is not displayed if the ChargeUpToAvailable flag has been enabled in the Applications Manager. Authorized Amount Payment Reference #2 Max Charge Limit Awaiting Collections Payment Reference #3 Awaiting Authorizations Funds Available The amount that has been authorized to collect with this payment type. This field can be customized as needed. The maximum amount this payment type can be charged. The amount waiting to be collected against this payment type. This field can be customized as needed. The amount waiting to be authorized. Amount of funds available on this card. This field displays Not Applicable if the query to get available funds has been disabled. Refer to the Order Payment Information Screen, Credit Card table for the payment type status details.

Payment Type Status

Table 1083 Order Payment Information Screen, Other Actions For the list of actions refer to the Order Payment Information Screen, Credit Card table. Fields Payment Type The payment type. For example, Check.

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Table 1083

Order Payment Information Screen, Other When multiple payment types are specified, Charge Sequence specifies the default payment type. For example, if a Buyer uses a gift certificate and a credit card, by specifying the Charge Sequence of gift certificates as 1 and credits cards as 2, you can collect against any gift certificates before the credit card is collected against. Note: The charge sequence configured for this payment type overrides any value entered in this field. However, if two configured charge sequences have the same sequence number, the value entered in this field is used as a tie breaker.

Charge Sequence

Collected Amount Payment Reference #1

The amount of the order that has been collected against this payment type. This field can be customized as needed. If encryption is turned on, this field displays only the last four digits of the Payment Reference number, unless you have the necessary permissions.

Unlimited Charges Authorized Amount Payment Reference #2 Max Charge Limit Awaiting Collections Payment Reference #3 Awaiting Authorizations Payment Type Status

Select Unlimited Charges if the payment type has no charge limit. The amount that has been authorized to collect with this payment type. This field can be customized as needed. The maximum amount this payment type can be charged. The amount waiting to be collected against this payment type. This field can be customized as needed. The amount waiting to be authorized. Refer to the Order Payment Information Screen, Credit Card table for the payment type status details.

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10.52 Add Order Payment Information

You can add one or more payment types to collect against an order. If the payment type selected is in the credit card payment type group, the following fields are displayed:
Table 1084 Add Order Payment Information Screen, Credit Card Payment Type Fields Charge Sequence When multiple payment types are specified, Charge Sequence specifies the default payment type. For example, if a Buyer uses a gift certificate and a credit card, by specifying the Charge Sequence of gift certificates as 1 and credits cards as 2, you can collect against any gift certificates before the credit card is collected against. Credit Card # Unlimited Charges Expiration Date Max Charge Limit Credit Card Type Name On Card Override Bill To Address Enter the credit card number. Select the Unlimited Charges if the payment type has no charge limit. Enter the expiration date on the credit card. Enter the maximum amount that can be collected against this payment type. Enter the type of credit card, such as VISA or MasterCard. Enter the name exactly as it appears on the card. Check this box to override the bill to address on the order. For more information about address details, see Table 10194.

If the payment type belongs to customer account payment type group, the following fields are displayed:

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Table 1085 Add Order Payment Information Screen, Customer Account Payment Type Fields Charge Sequence When multiple payment types are specified, Charge Sequence specifies the default payment type. For example, if a Buyer uses a gift certificate and a credit card, by specifying the Charge Sequence of gift certificates as 1 and credits cards as 2, you can collect against any gift certificates before the credit card is collected against. Customer Account # The Buyers account number. If encryption is turned on, this field displays only the last four digits of the customer account number, unless you have the necessary permissions. Unlimited Charges Customer PO # Max Charge Limit Payment Reference #1 Payment Reference #2 Select Unlimited Charges if the payment type has no charge limit. The purchase order number placed for the order. Enter the maximum amount that can be charged against this payment type. This field can be customized as needed. This field can be customized as needed.

If the payment type is check or others then both payments fall under the Others payment type group. The field descriptions of both payment types are same.
Table 1086 Add Order Payment Information Screen, Check or Other Payment Type Fields Charge Sequence When multiple payment types are specified, Charge Sequence specifies the default payment type. For example, if a Buyer uses a gift certificate and a credit card, by specifying the Charge Sequence of gift certificates as 1 and credits cards as 2, you can collect against any gift certificates before the credit card is collected against. Payment Reference #1 This field can be customized as needed.

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Table 1086 Add Order Payment Information Screen, Check or Other Payment Type Fields Unlimited Charges Payment Reference #2 Max Charge Limit Payment Reference #3 Select Unlimited Charges if the payment type has no charge limit. This field can be customized as needed. Enter the maximum amount that can be collected against this payment type. This field can be customized as needed.

If the payment type selected is in the Stored Value Card (SVC) payment type group, then the following fields are available:
Table 1087 Add Order Payment Information Screen, Stores Value Card Payment Type Fields Charge Sequence When multiple payment types are specified, Charge Sequence specifies the default payment type. For example, if a Buyer uses a gift certificate and a credit card, by specifying the Charge Sequence of gift certificates as 1 and credits cards as 2, you can collect against any gift certificates before the credit card is collected against. Unlimited Charges Select Unlimited Charges if the payment type has no charge limit. This field is not displayed if the ChargeUpToAvailable flag has been enabled in the Applications Manager. Payment Reference #1 Max Charge Limit Payment Reference #2 Payment Reference #3 This field can be customized as needed. Enter the maximum amount that can be collected against this payment type. This field can be customized as needed. This field Can be customized as needed.

Click Save after entering the necessary information for adding a payment types. The Order Payment Information screen is populated with the added payment types.

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10.53 Create Credit Memo

You can create a credit memo to add additional credit charges to an order.
Table 1088 Fields Amount Reference Enter the amount for which you wish to create the credit memo. Enter the reference number. Create Credit Memo Screen, Credit Memo Details

10.54 Create Debit Memo

You can create a debit memo to add additional credit charges to an order.
Table 1089 Fields Amount Reference Enter the amount for which you wish to create the debit memo. Enter the reference number. Create Debit Memo Screen, Debit Memo Details

10.55 Order Collection Details

You can view collection details associated with an order. The order header field descriptions can be referred from the Order table.
Table 1090 Fields Total Collected Total Invoiced Total Refunded Return Invoiced Amount Open Authorized The amount of credit collected. The amount the Buyer account has been debited or charged. The amount that has been refunded on the order. The amount that has been invoiced for a return charge for an order. The amount for which authorizations have been carried out. Order Collection Details Screen, Collection Details

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Table 1090 Order Collection Details Screen, Collection Details Fields Open Order Amount Total Cancelled Funds From Return The amount remaining to be collected on the order. The amount for which cancellation has been done on order lines on an order. The total funds that can potentially be transferred from the return that originated the exchange. The funds from the return are broken down as follows: Total Transferred: The total of the funds that have been transferred from the return. Pending Transfer: The total of the funds that have not yet been transferred from the return. Note: This field is only displayed for exchange orders.

Table 1091 Order Collection Details Screen, Invoice Collection Information Fields Invoice # Invoice Date Amount Collected Total Invoice Amount The invoice number. The date and time that the invoice was created. The amount that has currently been paid towards the invoice. The total amount of the invoice.

There are two views in this screen. One is the Charge and Authorization Summary View and the other is the Advanced Collection Details. Use the drop-down menu to select either one of the option. In the Charge and Authorization Summary view only the transaction types CHARGE and AUTHORIZED related details would be available. If you want to view the the adjustments due to refunds, change of prices, choose the Advanced Collection Detail view. If you click on the Expand All button, the charge transaction details for each charge transaction are expanded. If you click on the Collapse All button, the charge transaction details for each charge transaction are collapsed.

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The following Collection Summary panel provides field descriptions for both the views.
Table 1092 Fields Date Transaction Type The date that authorization/charging or adjustments was carried out. The transaction type for which the payment authorization or charge was carried out. When you expand the transaction types the following payment information can be viewed: Customer Account Information Expanded Credit Card Information Expanded Stored Value Card Information Expanded Payment Type Information Expanded The transaction type in the case of advanced collection details are: Adjustments, Change Price etc. Open Order Authorized Pre Settled Amount Invoiced Collected Pending Execution Status The remaining amount to be collected on the order. The amount that has been authorized. The amount that has been pre-settled. The amount that is owed by the Buyer to the Enterprise. The amount collected on the transaction. The amount that is pending authorization. Indicates if the collection is still OPEN, CHECKED or CLOSED. Customer Account Information Expanded Order Collection Details Screen, Collection Summary

Table 1093 Fields Payment Type

The payment type. The customer account #. If encryption is turned on, this field displays only the last four digits of the customer account number, unless you have the necessary permissions.

Customer Account #

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Table 1093 Customer Account Information Expanded Fields Customer PO # Payment Reference #1 The purchase order number placed for the order. This field can be customized as needed. If encryption is turned on, this field displays only the last four digits of the Payment Reference number, unless you have the necessary permissions. Payment Reference #2 Authorization ID Authorization Expiration Date Pending Execution Amount Authorization Code Authorization AVS Authorization Message This field can be customized as needed. The authorization ID necessary to begin authorization of the credit card. The date the payment must be collected by before the amount has to be manually authorized again. The amount that is pending authorization. The authorization code. AVS Authorization code. Authorization message.

Table 1094 Credit Card Information Expanded Fields Payment Type Credit Card # The payment type i.e. credit card. The credit card number. If encryption is turned on, this field only displays the last four digits of the credit card number if you do not have the necessary permissions. The expiration date on the credit card. This field may be encrypted. The type of credit card, such as VISA or MasterCard. The name exactly as it appears on the card. This field may be encrypted. The authorization ID necessary to begin authorization of the credit card. The date the payment must be collected by before the amount has to be manually authorized again.

Expiration Date Credit Card Type Name on Card

Authorization ID Authorization Expiration Date

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Table 1094 Fields

Credit Card Information Expanded

Pending Execution Amount Authorization Code Authorization AVS Authorization Message CVV Authorization Code

The amount that is pending authorization. The authorization code. AVS Authorization code. Authorization message. CVV Authorization code.

Table 1095 Fields Payment Type

Stored Value Card Information Expanded

The payment type i.e. gift card. The stored value card number. If encryption is turned on, this field only displays the last four digits of the stored value card number if you do not have the necessary permissions. This field can be customized as needed. If encryption is turned on, this field displays only the last four digits of the Payment Reference number, unless you have the necessary permissions. This field can be customized as needed. This field can be customized as needed. The authorization ID necessary to begin authorization of the credit card. The date the payment must be collected by before the amount has to be manually authorized again. The amount that is pending authorization. The authorization code. AVS Authorization code. Authorization message.

Stored Value Card #

Payment Reference #1

Payment Reference #2 Payment Reference #3 Authorization ID Authorization Expiration Date Pending Execution Amount Authorization Code Authorization AVS Authorization Message

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Authorize

Table 1096 Payment Type Information Expanded Fields Payment Type Payment Reference #1 The payment type i.e. check. This field can be customized as needed. If encryption is turned on, this field displays only the last four digits of the Payment Reference number, unless you have the necessary permissions. This field can be customized as needed. This field can be customized as needed. The authorization ID necessary to begin authorization of the credit card. The date the payment must be collected by before the amount has to be manually authorized again. The amount that is pending authorization. The authorization code. AVS Authorization code. Authorization message.

Payment Reference #2 Payment Reference #3 Authorization ID Authorization Expiration Date Pending Execution Amount Authorization Code Authorization AVS Authorization Message

10.56 Charge
You can manually enter an amount to be charged with a particular payment type.
Table 1097 Charge Fields Authorization ID Code Expiration Date Amount Enter the authorization ID for the charge. Enter a code for the charge. Enter the expiration date for the charge. Enter the amount being charged.

10.57 Authorize
You can manually enter an amount to be authorized with a particular payment type.

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Order Line Search By Status

Table 1098 Fields

Authorize

Authorization ID Code Expiration Date Amount

Enter the authorization ID for the authorization. Enter a code for the authorization. Enter the expiration date for the authorization. Enter the amount being authorized.

10.58 Refund
If the payment rule you are using against this order requires authorization, you can manually refund an amount to be collected with a particular payment type.
Table 1099 Fields Authorization ID Code Expiration Date Amount Enter the authorization ID for the refund. Enter a code for the refund. Enter the expiration date for the refund. Enter the amount being refunded. Refund

10.59 Order Line Search By Status

You can search for order lines based on the order line status.
Note: Do not use spaces before or after any text you

enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10100 Order Line Search By Status Fields Order Number Document Type Enter the order number of the order line you are searching for, if applicable. Select the appropriate document type to search for, if applicable.

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Table 10100 Fields Enterprise

Order Line Search By Status

Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

Buyer Seller Buyer Account Number

Enter the Buyer of the order lines you want to search for, if applicable. Enter the Seller of the order lines you want to search for, if applicable. Enter a Buyer account number to search for order lines of a draft order containing a particular Buyer account number, if applicable. Select the status range of the order lines you want to search for, if applicable. Select the payment status the order lines you are searching for are in, if applicable. Select this if the order lines you are searching for are being held. If you selected Held Orders, select the hold type with which the orders you are searching for are associated. Enter the maximum number of order lines you want returned from your search.

Order Line Status Payment Status Held Orders Hold Type Max Records

The Order Line List screen is displayed as a result of this search.

10.60 Order Line Search By Item

You can search for order lines based on the available item information.

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Note: Do not use spaces before or after any text you

enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10101 Order Line Search By Item Fields Document Type Enterprise Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide. Order Number Buyer Seller Item ID Product Class Enter the order number of the order line you are searching for, if applicable. Enter the Buyer of the order lines you want to search for, if applicable. Enter the Seller of the order lines you want to search for, if applicable. Enter the item ID to search for order lines containing a specific item, if applicable. Select an item product class to search for order lines containing an item that has a specific product class, if applicable. Select an item unit of measure to search for order lines containing an item that has a specific unit of measure, if applicable. Enter the item description you want the order lines you are searching for to be associated with, if applicable. Enter the customers item ID to search for order lines containing an item that has a specific customer item ID, if applicable.

UOM

Item Description

Customer Item ID

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Table 10101 Fields

Order Line Search By Item

Customer PO Number

Enter the customers purchase to search for order lines containing an item that has a specific customer purchase order number, if applicable. Enter the maximum number of order lines you want returned from your search.

Max Records

The Order Line List screen is displayed as a result of this search.

10.61 Order Line Search By Date

You can search for order lines based on the order line creation, shipping dates information.
Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10102 Fields Document Type Enterprise

Order Line Search By Date

Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

Order Number Buyer

Enter the order number of the order line you are searching for, if applicable. Enter the Buyer of the order lines you want to search for, if applicable.

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Order Line Search By Draft Orders

Table 10102 Order Line Search By Date Fields Seller Buyer Account Number Order Date Requested Ship Date Requested Delivery Date Max Records Enter the Seller of the order lines you want to search for, if applicable. Enter the Buyers account number with the order lines you want to search for, if applicable. Enter the order date range through which you want to search for order lines, if applicable. Enter the requested shipping date range through which you want to search for order lines, if applicable. Enter the requested delivery date range through which you want to search for order lines, if applicable. Enter the maximum number of order lines you want returned from your search.

The Order Line List screen is displayed as a result of this search.

10.62 Order Line Search By Draft Orders

You can search for order lines which are in the draft status in this screen.

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Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10103 Fields Document Type Enterprise

Order Line Search By Draft Orders

Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

Order Number Buyer Seller Buyer Account Number

Enter the order number of the draft order you are searching for, if applicable. Enter the Buyer of the order lines you want to search for, if applicable. Enter the Seller of the order lines you want to search for, if applicable. Enter a Buyer account number to search for order lines of a draft order containing a particular Buyer account number, if applicable. Enter the maximum amount of order lines you want returned from your search.

Max Records

The Order Line List screen is displayed as a result of this search.

10.63 Order Line List

The Order Line List window displays the results of an order line search. You can perform actions on a single order line or multiple order lines by selecting the check boxes of the order lines you want to perform an action on and choosing the applicable action from the action bar.

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Order Line List

Table 10104 Order Line List Actions View Details This action takes you to the Order Line Detail screen where you can view the details for the selected order lines. This action takes you to the Order Releases for Order Line screen where you can view the releases for the order line. This action lets you view the Order Line Instructions screen where you can create, modify or delete the order line instructions. This action lets you view the Kit Components screen. This action lets you view the More Order Line Addresses screen. This action takes you to the Work Orders screen where you can view the related work orders. This action takes you to the Order Line Audits screen where you can view the audits of individual lines. This action unschedules the selected order lines.

View Releases

View Instructions

View Kit Components View More Addresses View Work Orders View Audits Unschedule Line

View Future Availability This action takes you to the View Availability Notes screen. Fields Order # Line # Item ID PC UOM Item Description Recv Node Ship Node Line Qty The unique identifier of the order. The line number of the order. Click this link to view the Order Line Detail screen. The product items ID. The items product class. The items unit of measure. The items description The destination node name. The shipping node name. The quantity used to measure the service.

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Table 10104 Amount Status

Order Line List The total amount charged for the order line. The status of the order line.

10.64 Order Line Detail

Table 10105 View Icons Releases - This icon takes you to the Order Releases for Order Line screen where you can view the list of order releases based on the release number, ship node and status. Instructions - This icon lets you view the Order Line Instructions screen where you can add, modify or delete the instructions for a order line. Kit Components - This icon takes you to the Kit Components where you can view the kit components associated with the order line. More Addresses - This icon takes you to the More Order Line Addresses screen where you can add or modify forwarding address. Related Orders - This icon lets you view the Related Order Lines screen. For example you can view the Return Orders created from the order console by clicking this icon. Item Attributes - This icon takes you to the Item Attributes screen where you can specify additional attributes for item and delivery. Order Line Dates - This icon takes you to the Order Line Dates screen to view the requested, expected and actual date type for the given order line. Inventory Information - This icon takes you to the Inventory Information screen where you can enter the tag identifiers and tag attributes for the order line. View Associated Services - This icon takes you to the Associated Service Requests screen where you can view or cancel the services associated with this order line. Order Line Details Screen, Order Line

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Order Line Detail

Table 10105 Order Line Details Screen, Order Line View Work Orders - This icon takes you to the Work Orders screen where you can view the related work orders associated with this order line. Order Line Audits - This icon takes you to the Order Line Audits screen where you can view the list of audits done for that order line. Actions Unschedule Line Add Service Requests This action unschedules the order line. The action takes you to the Add Service Requests screen where you can add any service requests associated with this product line. This action takes you to the Line Availability screen where you can view the availability of the order line.

Line Availability

View Future Availability This action takes you to the View Availability Notes screen. Fields Order # Item ID The unique identifier of the order. Click this link to view the Order Detail screen. The product items ID. Click this link to view the inventory details for the item. For more information about screen reference, see the Sterling Global Inventory Visibility: User Guide. The description of the item. The destination node of the order line. The document type associated with the order line. The line number of the order line. The units of measure in which the order line is calculated. The node from which the order line is carried out. The quantity used to measure the ordered item. The items product class. The status of the order line. Click this link to view the Order Line Status Breakup screen.

Description Receiving Node Document Type Line # Unit of Measure Ship Node Line Quantity Product Class Status

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Table 10105

Order Line Details Screen, Order Line The date on which the Buyer wants the order to be delivered. Select the exchange type from the drop-down list. The option of changing the type of an exchange is only available when the order is in Draft Order Created status. Once the order is confirmed, you are not able to edit this field. Note: This field is only displayed for exchange orders. The return order number for which the exchange was created. Click on the hyperlink to see that return order. Note: This field is only displayed for exchange orders.

Requested Delivery Date Exchange Type

Created For Return #

Table 10106 Fields

Order Line Detail Screen, Charges and Taxes

All the fields are tabulated against the overall, open and invoiced prices. Extended Price Option Price Discount The total of quantity multiplied by unit price. The price of any additional options associated with the item ordered. The discount price applied to the associated line. Click the hyperlink to view the Overall Order Line Charges, Remaining Order Line Charges and Invoiced Order Line Charges. The total charges applied the associated line. Click the hyperlink to view the Overall Order Line Charges, Remaining Order Line Charges and Invoiced Order Line Charges. The total taxes applied to the order line. Click the hyperlink to view the Overall Order Line Taxes, Remaining Order Line Taxes and Invoiced Order Line Taxes. The total amount of the associated line after any charges and taxes have been applied.

Charges

Tax

Totals

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Order Line Detail

The Ship To and Forward To panels display the shipping and the forwarding address. For modifying the addresses refer to the ShipTo and the ForwardTo table descriptions.
Table 10107 Order Line Detail Screen, Additional Attributes Fields Unit Price List Price Invoiced Quantity Retail Price Pre-settled Quantity The price of the line item listed by the Seller. The price the item is listed at by the manufacturer. The quantity of the line item that has been invoiced. The selling price at which the item is listed. The quantity of the line item that has been pre-settled. Pre-settlement occurs when any quantity is collected prior to an order reaching a point in its lifecycle when collections are actually configured to be made. Pre-settled Amount The amount for which the line has been pre-settled. Pre-settlement occurs when any amount is collected prior to an order reaching a point in its lifecycle when collections are actually configured to be made. For example, an order is made for a $100 item. The customer plans to pay with a $20 gift card and a credit card. Your organization collects for amounts on an order at the time of shipment. In this example, the $20 gift card is accepted as a pre-settled amount and the additional $80 is collected from the credit card at the time of shipment. Therefore, anytime in the orders lifecycle before shipment occurs, this field displays $20 as the pre-settled amount. Requested Ship Date Requested Cancel Date Line Type Minimum Fill Quantity The date by which that the order line must be shipped. The date the order line should be cancelled by if it is not fulfilled. This field can be customized as needed. The quantity of the order line item that must be scheduled from a single node for the line to begin shipping. For example, if there are 4 items in the order line and the Minimum Fill Quantity has been set to 3, the order line can begin shipping once 3 items have been scheduled to the order.

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Table 10107 Fields

Order Line Detail Screen, Additional Attributes

Distribution Rule

The distribution rule used for ship node determination. For more information about distribution rules, see the Sterling Distributed Order Management: Configuration Guide. If the line is being reserved, an ID for the reservation is displayed. The packlist type. This field can be customized as needed. The unit of measure for which inventory of the item is stored. The purchase order number given to the Buyer for the order. The purchase order line number given to the Buyer for the order. The unit of measure used to calculate the price of the order. The quantity of this order line that has been shipped. The quantity of the order line that has been received. If this is a procurement transfer order, this field indicates the node from which the procurement order lines are fulfilled. For more information about procurement transfer orders, see the Sterling Distributed Order Management: Configuration Guide. The fulfillment type is used to determine if there are any custom requirements used to determine sourcing locations associated with this order. For example, you are creating an order for a special promotion. According to your business practices, items involved with this promotion are to be sourced from a particular node called Node 1. To handle this scenario, a fulfillment type called 'Promotion' has been defined and a sourcing rule has been configured to source all orders with a fulfillment type of Promotion from Node 1. For more information about fulfillment types and sourcing rules, see the Sterling Distributed Order Management: Configuration Guide.

Reservation ID Packlist Type Department Code Inventory UOM Customer PO # Customer PO Line # Pricing UOM Shipped Quantity Received Quantity Procure From Node Lookup

Fulfillment Type

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Table 10107 Order Line Detail Screen, Additional Attributes Fields Gift Intentional Backorder Check this if the order line is a gift. If this field is set to Y, it means that the order was intentionally placed into backordered status at order creation.

Table 10108 Order Line Detail Screen, Delivery Attributes Field Delivery Method Description The method in which this order line reaches its final destination: Delivery - specialized carrier services, such as piano movers. Pickup - hold items for the customer to retrieve. Shipping - typical carrier services, such as UPS. Carrier Account # Associated Delivery Line Number Shipping Paid By Carrier/Service Freight Terms The Carrier organizations account number with your organization. The line number and link to the associated delivery service order line, if applicable. The organization that pays for shipping the order line. The carrier (such as UPS) and service (such as Ground or Next Day Air) for the order line. The freight terms used by the carrier.

10.65 Order Releases for Order Line

If some or all of the line has been released, you can view a list of releases including the line.

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Table 10109 Fields Order # Item ID

Order Line

The unique identifier of the order. Click this link to view the Order Detail screen. The product items ID. Click this link to view the inventory details for the item. For more information about screen reference, see the Sterling Global Inventory Visibility: User Guide. The description of the item. The destination node of the order line. The line number of the order line. The units of measure in which the order line is calculated. The node from which the order line is carried out. The quantity used to measure the ordered item. The items product class. The status of the order line. Click this link to view the Order Line Status Breakup screen. The date on which the Buyer wants the order to be delivered. Select the exchange type from the drop-down list. The option of changing the type of an exchange is only available when the order is in Draft Order Created status. Once the order is confirmed, you are not able to edit this field. Note: This field is only displayed for exchange orders. The return order number for which the exchange was created. Click on the hyperlink to see that return order. Note: This field is only displayed for exchange orders.

Description Receiving Node Line # Unit of Measure Ship Node Line Quantity Product Class Status Requested Delivery Date Exchange Type

Created For Return #

Table 10110 Action View Details

Order Releases for Order Line Screen, Order Releases

This action takes you to the Order Release Details screen for the selected order lines.

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Order Line Instructions

Table 10110 Order Releases for Order Line Screen, Order Releases Fields Release # Ship Node Requested Ship Date Status The line release number. Click this link to view the Order Release Details screen. The node that is shipping the order release. Click this link to view the Ship Node Detail screen. The date on which the Buyer wants the order release to be shipped. The current status of the order release. Click this link to view the Order Release Status Breakup screen.

10.66 Order Line Instructions

You can add special instructions, such as packaging or handling instructions, to a specific line item. The order line panel field level descriptions can be referred from Order Line table descriptions.
Table 10111 Instructions Action Delete Instruction This action enables you to delete the selected instructions. Upon clicking this action, an alert window appears to confirm the deletion of instructions.

Fields Instruction Type Text The type of instruction, such as Gift, Pick, Pack, Ship, or Other. The specific instructions to be performed on the order. Specify the instruction URL next to the icon.

You can also use the Instructions window for: Adding an Instruction - Select the icon to add the instruction lines and enter the relevant information in the fields as discussed in the Instructions table.

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Modify an Instruction - The information in the Instructions screen can be modified by entering the modified information and selecting Save. Once the instructions are added, the order line in the Order Detail screen. appears in the corresponding

10.67 Bundle Components

If the order line item is a bundle, you can view the component items that make up the bundle. See for Table 10109, "Order Line" field values descriptions for the order line panel. Table 10112 provides field value descriptions for the bundle components.
Table 10112 Fields Kit Code Item ID The items kit code is bundle. The bundle items identifier. Click this link to view the ship node details. For more information about this screen, see the Sterling Global Inventory Visibility: User Guide. The bundle items classification such as first quality, second quality, or finished good. The bundle items unit of measure. A brief description of the bundle item. The quantity of the item per one bundle. The total quantity of components in the order line. Bundles

PC UOM Description Qty Per Kit Component Quantity

10.68 Kit Components

If the order line item is a kit item. You can view the component items that make up the kit in the screen. The order line panel field level descriptions can be referred from Order Line table descriptions.

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Related Order Lines

Table 10113 Kit Components Fields Kit Code Item ID The items kit code such as physical kit, logical kit or dynamic physical kit The kit items ID. Click this link to view the ship node details. For more information about this screen, see the Sterling Global Inventory Visibility: User Guide. The kit items classification such as first quality, second quality, or finished good. The kit items unit of measure. A brief description of the kit item. The quantity of the item per one kit. The total quantity of components in the order line.

PC UOM Description Qty Per Kit Component Quantity

10.69 More Order Line Addresses

You can view any additional addresses that pertain to a line as per your business practices. For more information about defining additional address types, see the Sterling Distributed Order Management: Configuration Guide. The order line panel field level descriptions can be referred from Order Line table descriptions.

10.70 Related Order Lines

The order line panel field level descriptions can be referred from Order Line table descriptions. You can create chained orders for order lines and service lines such as provided service and delivery service. The service lines can be a stand alone or associated with a product item.
Note: A chained order cannot be created if the service

line is included in a work order.

To view an order lines chained order lines:

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1. 2. 3. 4. 5. 6. 7. 8.

From the navigation bar, select Order. Choose the Order Console. The Order Search window appears. Search for the applicable orders. From the list, select the check boxes of the applicable orders. From the action bar, choose View Details. The Order Detail window appears. From the Order Lines table, select the check boxes of the applicable lines. From the Order Lines action bar, choose View Details. The Order Line Detail window appears. From the Order action bar, choose . The Related Orders window displaying any lines the specific line is chained to or derived from.

If you have a return order line associated with the selected order line the following table is displayed.
Table 10114 Action View Details This action takes you to the Return Line Detail screen for the selected return order lines. For more information about the Return Line Detail screen, see the Sterling Reverse Logistics: User Guide. Related Order Lines Screen, Return Order Lines

Fields Return # The return order number. Click this link to view the Return Detail Screen. For more information about this screen, see the Sterling Reverse Logistics: User Guide. The return line number. Click this link to view the Return Line Detail Screen. For more information about this screen, see the Sterling Reverse Logistics: User Guide. The date the return was created. The relationship of this return line with the sales order line. The reason for the return of the item. The quantity returned.

Line #

Date Relationship Reason Code Quantity

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Item Attributes

Table 10114 Related Order Lines Screen, Return Order Lines Amount Status The total amount of the return line. The status of the return line. Click this link to view the Return Line Status Breakup Screen. For more information about this screen, see the Sterling Reverse Logistics: User Guide.

10.71 Item Attributes

You can add item classifications and additional item attributes in this screen. The order line panel field level descriptions can be referred from Order Line table descriptions.
Table 10115 Item Attributes Screen, Item Attributes Fields Classifications Other Attributes Customer Item Customer Item Description Manufacturer Item Manufacturer Item Description Supplier Item Supplier Item Description This panel is described in the Item Attributes Screen, Classifications table. This panel is described in the Item Attributes Screen, Other Attributes table. The customers item ID. The customers item description. The manufacturers item ID. The manufacturers item description. The suppliers item ID. The suppliers item description.

Table 10116 Item Attributes Screen, Classifications Fields NMFC Class NMFC Code The NMFC Class. The NMFC code.

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Table 10116 Fields

Item Attributes Screen, Classifications

NMFC Description ISBN Harmonized Code Tax Product Code ECCN No Schedule B Code UPC Code

The NMFC description. The ISBN number. The harmonized code. The tax product code. The ECCN number. The schedule B code. The UPC code.

Table 10117 Fields

Item Attributes Screen, Other Attributes

Country of Origin Import License No Import License Validity Product Line Manufacturer Unit Cost Item Weight Item Weight UOM

The country the item is manufactured in. The import license number. The date the import license is valid through. The product line. The items manufacturer. The manufacturers price per unit. The items weight. The weight unit of measure used for the item.

Enter necessary information in the fields and click Save.

10.72 Order Line Dates

You can enter new custom dates for the order line in this screen. The order line panel field level descriptions can be referred from Order Line table descriptions.

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Inventory Information

Table 10118 Inventory Date Field Date Type Requested Expected Actual The custom date type. The date this date type has been requested to be met. The date this date type is expected to be met. The date this date type is to be met.

10.73 Inventory Information

You can view an order lines segment information in this screen. Also, if the order line item is tag-controlled, you can view and modify the line items tag attributes. For the order line panel field value descriptions, refer to Order Line table descriptions.
Table 10119 Inventory Information Screen, Inventory Information Fields Segment Type Segment Serial # The segment type with which the order line is associated. The identifier of the segment with which the order line is associated. The order line items serial number. Note: This field appears only if the item is defined as having serial numbers tracked in inventory. For more information about serial-tracked items, see the Catalog Management: Configuration Guide.
.

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Table 10119 Fields Tag Identifiers

Inventory Information Screen, Inventory Information

Displays the unique tag identifiers you have specified for the item (for example, Lot #). Note: This field only appears if the item is defined as being always or sometimes tag controlled. For more information about tag-controlled items, see the Catalog Management: Configuration Guide.

Lot #

Enter the Lot number associated with this tag identifier. Enter the Batch number associated with this tag identifier. Enter the Revision number associated with this tag identifier.

Batch #

Revision #

Tag Attributes

Displays any descriptive identifiers you have specified (for example, Manufacture Date). Note: This field only appears if the item is defined as being always or sometimes tag-controlled. For more information about tag-controlled items, see the Catalog Management: Configuration Guide.

Lot Key Reference Manufacturing Date Lot Attribute 1

Enter the Lot key reference associated with this tag attribute. Enter the manufacturing date for this tag attribute. Enter the lot attribute 1 with this tag attribute.

10.74 Associated Service Requests

You can view the service items associated with a product item.

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Associated Service Requests

Table 10120 Associated Service Requests Screen, Order Line View Icon Add Service Requests - This icon takes you to the Add Service Requests screen to add the required service requests associated with the product line. Fields Order # Item ID Description Receiving Node Line # Unit of Measure Ship Node Line Quantity Product Class Status Requested Delivery Date The unique identifier of the order. Click this link to view the Order Detail screen. The product items ID. The description of the item. The destination node. The line number of the service. The units of measure in which the service is calculated. The node from which the service is carried out. The quantity used to measure the service. The items product class. The status of the service request. Click this link to view the Service Request Status Breakup screen. The date on which the Buyer wants the order to be delivered.

Table 10121 Associated Service Requests Screen, Service Request Action Cancel This action lets you cancel the selected service requests. Upon clicking this button a Modification Reason screen pops up to enter the cancellation reason.

Fields Line Number Item ID Item Description The services line number. The services ID. The description of the service.

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Table 10121 Appointment

Associated Service Requests Screen, Service Request The date and time of the service. The number of hours which the service is offset to. Amount of the service. The current status for the service.

Service Offset (Hrs) Amount Status

10.75 Add Service Requests

Items that require specialized post-delivery handling (for example, installation) can be associated with a provided service through the Applications Manager. When you create a service request for an order, a return, you are associating services (intangible items) with products (tangible items).
Note: Product items with associated service items are indicated by:

- Provided services can be added to this product line. After you add the first provided service, the icon changes to a icon. - Additional provided services can be added to this product line.
Table 10122 View Icon View Associated Service - This icon takes you to the Associated Service Requests screen to view the service requests associated with the product line. Fields Order # Item ID Description Receiving Node The unique identifier of the order. Click this link to view the Order Detail. The product items ID. The description of the item. The destination node. Add Service Requests Screen, Order Line

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Order Line Audits

Table 10122 Add Service Requests Screen, Order Line Line # Unit of Measure Ship Node Line Quantity Product Class Status Requested Delivery Date The line number of the service. The units of measure in which the service is calculated. The node from which the service is carried out. The quantity used to measure the service. The items product class. The status of the service request. The date on which the Buyer wants the order to be delivered.

Table 10123 Add Service Requests Screen, Service Request Field Options Description The Options table displays only when a provided service has any optional services available, such as clean up or old applicancy removal. The service items ID. The unit of measure for the service. Displays the description of the service. The cost of the service item.

Item ID UOM Item Description Price

When you add a service, a Service Requests table is added to the Order Detail screen.

10.76 Order Line Audits

You can view audits logged against an Order line. An audit is logged against an Order line when any type of modification is made to the Order line. The order line panel field level descriptions can be referred from Order Line table descriptions.

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Table 10124 Action View Details Fields

Order Line Audits Screen, Order Line Audits

This action takes you to the Order Audit Details screen for the selected order lines.

Order Created in Selling and Fulfillment Foundation Audit #

The date and time the order was created in our system. The audit identification number. Click the audit identification number to view the Order Audit Details screen. The date and time the modification was carried out. The user that performed the modification. The reason the modification occurred and additional information explaining the modification entered by the user. The type of modification performed.

Date Modified By Reason

Modification type

10.77 Line Availability

This screen provides the availability of the product line. It also provides an expected delivery date along with any constraints that are present in the order. The order panel field level descriptions can be referred from Order table. The following table enables you to fine-tune your shipping preferences. Enter the appropriate search criteria in the following fields and choose the Search button.
Table 10125 Action Schedule This action schedules the order line shown in the shipment panel. Note: This action ignores any holds that are meant to prevent schedule from occurring. Fields Line Availability Screen, Order Lines Being Shipped

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Line Availability

Table 10125 Line Availability Screen, Order Lines Being Shipped Optimize On Date - Finds the best options for shipping the product as early as possible. Number of Shipments - Finds the best options for minimizing the number of shipments. Delay Window Distribution Rule Enter any delay against the delivery date that can be accepted for adequate sourcing, if applicable. Select the distribution rule you want to use for locating the ship nodes the line item ID can be sourced from, if applicable. Select the carrier service you want to use, if applicable.

SCAC And Service

The Order Lines Being Delivered panel displays the shipment information for each set of items that share the same ship node address and the same delivery address. The following shipment and delivery information is displayed in the Order Lines Being Delivered or Order Lines Being Shipped panels. The shipment and delivery title bar displays the shipment and delivery number within the set and the date the delivery is expected to be shipped. The icons placed in the calendar is also explained in the following table:
Table 10126 Line Availability Screen, Shipment or Delivery View Icons This icon signifies the product availability date.

This icon signifies the expected ship date

This icon signifies the expected delivery date.

This icon signifies that the line is awaiting procurement acceptance from a node.

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Table 10126

Line Availability Screen, Shipment or Delivery This icon specifies that the line has some associated constraints. This icon specifies the lines non working days.

Fields Line Item ID Quantity Calendar The order line number. Click this link to view the associated Order Line Detail screen. The item ID of the product or delivery item. The line quantity of the ordered item. The calendar shows the days the item is available for shipping or delivery.

The Unscheduleable order lines are represented in the following table if they cannot be scheduled for any reason.
Table 10127 Fields Line Item ID PC UOM Quantity To Schedule Reason The order line number. The item ID of the product or delivery item. The items product class. The items unit of measure. The line quantity of the ordered item. The condition that prevents the item from being schedulable. Line Availability Screen. Unscheduleable Order Lines

10.78 Create Dependency

You can create a shipping dependency between two or more order lines. A line dependency indicates whether order lines are shipped together or delivered together.

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Create Dependency

Note: You can only create one level of dependency through the user interface.

The order header field descriptions can be referred from the Order table.
Table 10128 Create Dependency Screen, Dependent Order Lines Fields Parent Select the order line to be identified as the parent line. All other lines in the dependency are dependent on this line. No shipment or delivery (depending on the dependency type) can be made for any of the dependent lines until the parent line is fulfilled according to its minimum fill quantity. The order line number. The item ID. The product class. The order line items unit of measure. A description of the order line item. The node the order line is received at. The node the order line is shipped from. The date the order line is shipped. The quantity of the line item. Note: Entering 0 indicates a quantity of zero. Leaving this field blank indicates you want to ignore the line. Amount Status The cost of the order line. The order line status.

Line Item ID PC UOM Description Recv Node Ship Node Ship Date Line Qty

The dependency properties are specified in the following table:

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Table 10129 Fields Ship Together

Create Dependency Screen, Dependency Properties

Select ship together if you want all of the dependent order lines to be shipped at the same time as the parent order line. Select Deliver Together if you want all of the dependent order lines to be delivered at the same time as the parent order line. If you have order lines coming from multiple nodes and want to consolidate them into one load, enter a node at which you want all of the dependent order lines to be consolidated with the parent order line. Note: Merge Node is only relevant in a Deliver Together dependency.

Deliver Together

Merge Node

Once the details are entered select the Create Dependency button and you are returned to the Order Detail screen. The parent and child order line now have a dependency icon before the Line #.

10.79 View Dependency

If an order line has dependency on another line, you can view the dependency details. Select the child or parent dependency icons ( , ) shown in the order lines panel of the Order Detail screen to view the dependency details. The parent order line panel field level definitions can be referred from Order Line table descriptions.
Table 10130 Action Break Dependency Fields Line Item ID PC The order line number. The item ID. The product class. This action breaks the dependency of the selected child order lines with the parent order line. View Dependency Screen, Dependent Order Lines

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Item Substitution

Table 10130 View Dependency Screen, Dependent Order Lines UOM Description Recv Node Ship Node Ship Date Line Qty The order line items unit of measure. A description of the order line item. The node the order line is received at. The node the order line is shipped from. The date the order line is shipped. The quantity of the line item. Note: Entering 0 indicates a quantity of zero. Leaving this field blank indicates you want to ignore the line. Amount Status Dependency Properties The cost of the order line. The order line status. The dependency properties that were defined while creating the dependency can be modified in this screen. Refer to the "Create Dependency Screen, Dependency Properties" table.

10.80 Item Substitution

You can substitute items for an existing order line item. For example, if the customer has an item on backorder and they would rather get another similar item instead of waiting, you may substitute the existing order line item with the new item.
Note: An item must be associated with other items as

about configuring item substitutions, see the Catalog Management: Configuration Guide.

configured in Catalog Management in the Applications Manager to perform a substitution. For more information

The order line panel field level definitions can be referred from Order Line table descriptions.

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Table 10131 Fields Status

Item Substitution Screen, Substitution

If you want to substitute only the quantity of a line that is in a certain status, choose the appropriate status here and choose the GO button. The line quantity of the ordered item. Enter the quantity of items you want to substitute and choose the GO button. The substitution items item ID. The substitution items product class. The substitution items unit of measure. A description of the substitution item. The substitute items priority. The quantity that has been configured for the associated item in the Applications Manager. The quantity of the new order line if you choose to substitute with this item.

Quantity Quantity To Substitute Item ID PC UOM Description Priority Associated Qty Substitution Qty

10.81 Add Kit Line

You can add logical kits in this screen. Select Add Logical Kit in the order line panel of the Order Detail screen.
Table 10132 Fields Order # Item ID Unit of Measure Product Class Line Quantity Description The order number. Click this link to view the Order Detail screen. Enter the item ID for adding a logical kit. Select the unit of measure. Select the product class. Enter the line quantity. Enter the description of the item Add Kit Line Screen, Order Line

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Overall Order Line Charges

Table 10132 Add Kit Line Screen, Order Line Fields Receiving Node Ship Node Requested Delivery Date Enter the node that is receiving the product. Enter the node that is shipping the product. Enter the requested delivery date.

Table 10133 Add Kit Line Screen, Kit Components Field Item ID PC UOM Description Quantity Description Enter the items that make up the kit. Select the kit components product class. Select the kit components unit of measure. Enter a brief description of the kit component. Enter the quantity of the kit component in the kit.

10.82 Overall Order Line Charges

You can view the header level charges of an order line in this screen.
Note: This window displays all order charges and discount

charges against the order header.

The order line header field descriptions can be referred from the Order Line table.
Table 10134 Overall Order Line Charges Screen, Charges Fields Ordered Quantity Pricing UOM Unit Price Extended Price Charge Category The quantity of the line item that has been ordered. The pricings unit of measure. The price of the line item. The total of quantity * unit price. The name of the charge category.

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Table 10134 Fields Charge Name Charge Amount

Overall Order Line Charges Screen, Charges

The name of the charge name. The amount of the charge that is applied to the header level.

10.83 Overall Order Line Taxes

You can view the header level tax information associated with an order. The order header field descriptions can be referred from the Order table.
Table 10135 Fields Ordered Quantity Pricing UOM Unit Price Extended Price Apply to Price The quantity of the line item that has been ordered. The pricings unit of measure. The price of the line item. The total of quantity * unit price. Select Apply To Price to create a tax that applies to the unit price of the line Note: A line tax can be applied to either a charge or the price. If you select Apply To Price, charges are not accessible. Charge Category The charge category with which the tax is associated. Important: An order header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An order header level tax cannot be applied to a price value. Charge Name The charge name with which the tax is associated. Important: An order header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An order header level tax cannot be applied to a price value. Charge Amount The charge amount that is taxed. Overall Order Line Taxes Screen, Taxes

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Remaining Order Line Charges

Table 10135 Overall Order Line Taxes Screen, Taxes Fields Tax Name Tax Percentage Tax Amount The name of the tax. For example, International Tax. The percentage of tax that is applied to the header price. The amount of the tax that is applied to the header level.

10.84 Remaining Order Line Charges

You can view specific line level charges details in this screen.
Note: This panel displays all order charges and discount

charges against the order line.

The order line panel field level definitions can be referred from Order Line table descriptions.
Table 10136 Remaining Order Line Charges Screen, Charges Field Open Quantity Pricing UOM Unit Price Extended Price Charge Category Description The quantity of the line item that has been ordered. The pricings unit of measure. The price of the line item. The total of quantity * unit price. The category of the charge. Select the appropriate charge category for calculating the remaining order line charges. The name of the charge. Enter the amount of the charge applied to an individual line item. Enter the amount of the charge applied to the entire order line. The amount of the charge that is applied to the order line level. This is calculated from the unit price and line price.

Charge Name Per Unit Per Line Charge Amount

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You can also use the Remaining Order Line Charges Detail window for: Adding Remaining Order Charges - From the Charges table, choose . A new row appears in the Charges table. From the Charge Category drop-down list, select the category of the new charge.
Note: This drop-down displays all order charges and discount charges. Consult your system administrator to determine which charges should be used as order charges and which should be used as discount charges.

Click Save after making changes to the charges panel to update the remaining order charges. The Modification Reason screen appears, enter the appropriate reason code and text and click OK. Modifying Remaining Order Charges - Locate the charges you want to modify. In the charges panel enter the amount of the charges and click Save. The Modification Reason screen appears, enter the appropriate reason code and text and click OK.

10.85 Remaining Order Line Taxes

You can add or modify the open order line taxes in this screen. The order line panel field level definitions can be referred from Order Line table descriptions.
Table 10137 Field Remaining Quantity Pricing UOM Unit Price Extended Price Apply to Price Remaining Order Line Taxes Screen, Taxes Description The quantity of the line item that has been ordered. The pricings unit of measure. The price of the line item. The total of quantity * unit price. Select Apply To Price to create a tax that applies to the unit price of the line Note: A line tax can be applied to either a charge or the price. If you select Apply To Price, charges are not accessible.

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Invoiced Order Line Charges

Table 10137 Remaining Order Line Taxes Screen, Taxes Field Charge Category Charge Name Charge Amount Tax Name Tax Percentage Tax Amount Description The category the tax is associate with, if applicable. The name the tax is associated with, if applicable. The charge amount that is taxed, if applicable. The name of the tax. For example, International Tax. The percentage of tax that is applied to the order line price. The amount of the tax that is applied to the order line level.

Adding Remaining Order Taxes - From the Taxes panel, choose . A new row appears in the Taxes panel. From the Charge Category drop-down list, select the category of the new charge and from Tax category select a new tax name and enter the relevant information as defined in the table above.
Note: This drop-down displays all order taxes and

discount taxes. Consult your system administrator to determine which charges should be used as order taxes and which should be used as discount taxes.

Click Save after making changes to the taxes panel to update the remaining order taxes. The Modification Reason screen appears, enter the appropriate reason code and text and click OK. Modifying Remaining Order Taxes - Locate the taxes you want to modify. In the taxes panel enter the amount of the taxes and click Save. The Modification Reason screen appears, enter the appropriate reason code and text and click OK.

10.86 Invoiced Order Line Charges

You can view the invoice level charges of an order line. If you want to modify a order line charge after the invoice is created, you need to complete the following steps:

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1.

Check to see if the "Apply Price Change To Invoiced Quantity" is selected in the sales order financial attributes in the Applications Manager. In the Order Line details, enter the total amount of the charge and not just the difference.

2.

The above steps are necessary if you want to make modifications after an invoice has been created for the charges and taxes from the "Order Detail" and the "Order Line Detail" screens. The order line header field descriptions can be referred from the Order Line table.
Table 10138 Fields Invoiced Quantity Pricing UOM Unit Price Extended Price Charge Category Charge Name Charge Amount The quantity of the line item that has been invoiced. The pricings unit of measure. The price of the line item. The total of quantity * unit price. The name of the charge category. The name of the charge name. The amount of the charge that is applied to the header level. Invoiced Order Charges Screen, Charges

10.87 Invoiced Order Line Taxes

You can view the invoice level tax information associated with an order line. The order line header field descriptions can be referred from the Order Line table.
Table 10139 Fields Invoiced Quantity Pricing UOM Unit Price The quantity of the line item that has been invoiced. The pricings unit of measure. The price of the line item. Invoiced Order Taxes Screen, Taxes

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Order Line Status Breakup

Table 10139 Invoiced Order Taxes Screen, Taxes Fields Extended Price Apply to Price The total of quantity * unit price. Select Apply To Price to create a tax that applies to the unit price of the line Note: A line tax can be applied to either a charge or the price. If you select Apply To Price, charges are not accessible. Charge Category The charge category with which the tax is associated. Important: An order header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An order header level tax cannot be applied to a price value. Charge Name The charge name with which the tax is associated. Important: An order header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An order header level tax cannot be applied to a price value. Charge Amount Tax Name Tax Percentage Tax Amount The charge amount that is taxed. The name of the tax. For example, International Tax. The percentage of tax that is applied to the header price. The amount of the tax that is applied to the header level.

10.88 Order Line Status Breakup

You can view the order lines breakup by status. The order line panel field level descriptions can be referred from Order Line table descriptions.

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Table 10140 Field Order Line Order # Line # Line Quantity Item ID UOM Product Class Description Status Receiving Node Ship Node

Order Line Status Breakup Description

The order with which the order line is associated. The order line number. The quantity of the order line item ordered. The item ID. The line items unit of measure. The item classification such as first quality, second quality, or finished good. A brief description of the line item. The current status of the order line. The node that receives the shipped order line. The node that is shipping the order. The node that the item is being procured from. The date on which the Buyer wants the order line to be delivered.

Procure From Node Requested Delivery Date Status Breakup Release # Ship Node Receiving Node Last Changed On Status ETS Quantity Tag #

The line release number. The node that is shipping the order line. The node that is receiving the order line. The date the status was last changed. The current status of the order line. The estimated date the order line is to be shipped. The quantity of the order line item ordered. If the item is tag controlled and tag details were requested for the order, the tag number associated with the order line is displayed. The estimated time the order line is to be delivered.

ETD

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Order Release Search By Status

10.89 Order Release Search By Status

You can search for order releases based on the status in this screen.
Note: Do not use spaces before or after any text you

enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10141 Order Release Search By Status Fields Document Type Enterprise Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide. Order Number Release Number Buyer Seller Ship Node Receiving Node Product Releases / Service Releases Delivery Method The order number of the order line you are searching for, if applicable. The order release number of the order release you are searching for if applicable. The Buyer of the order releases you want to search for, if applicable. The Seller of the order releases you want to search for, if applicable. The ship node associated with the order releases you want to search for, if applicable. The receiving node associated with the order releases you want to search for, if applicable. Choose whether to search for releases containing the product items or service items. Choose the delivery method used to get the product items to the recipient, if applicable.

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Table 10141 Fields

Order Release Search By Status

Order Release Line Status Max Records

The status range of the order releases you want to search for, if applicable. The maximum number of order releases you want returned from your search.

Click on Search after entering the relevant information and the Order Release List screen is displayed.

10.90 Order Release Search By Item

You can search for order releases based on the item information in this screen.
Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10142 Fields Document Type Enterprise

Order Release Search By Item

Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

Order Number Release Number

Enter the order number of the order line you are searching for, if applicable. Enter the order release number of the order release you are searching for if applicable.

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Order Release Search By Item

Table 10142 Order Release Search By Item Fields Buyer Seller Ship Node Receiving Node Product Releases / Service Releases Delivery Method Customer PO Item ID Product Class Enter the Buyer of the order releases you want to search for, if applicable. Enter the Seller of the order releases you want to search for, if applicable. Enter the ship node associated with the order releases you want to search for, if applicable. Enter the receiving node associated with the order releases you want to search for, if applicable. Choose whether to search for releases containing the product items or service items. Choose the delivery method used to get the product item to the recipient, if applicable. The customers purchase order number. Enter the item ID to search for order releases containing a specific item, if applicable. Select an item product class to search for order releases containing an item that has a specific product class, if applicable. Select an item unit of measure to search for order releases containing an item that has a specific unit of measure, if applicable. Enter the item description you want the order releases you are searching for to be associated with, if applicable. Enter the customers item ID to search for order releases containing an item that has a specific customer item ID, if applicable. Enter the customers purchase to search for order releases containing an item that has a specific customer purchase order number, if applicable. Enter the maximum number of order releases you want returned from your search.

UOM

Item Description

Customer Item ID

Customer PO Number

Max Records

Click on Search after entering the relevant information and the Order Release List screen is displayed.

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10.91 Order Release Search By Date

You can search for order releases based on the release dates in this screen.
Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10143 Fields Document Type Enterprise

Order Release Search By Date

Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

Order Number Release Number Buyer Seller Ship Node Receiving Node Product Releases / Service Releases

Enter the order number of the order line you are searching for, if applicable. Enter the order release number of the order release you are searching for if applicable. Enter the Buyer of the order releases you want to search for, if applicable. Enter the Seller of the order releases you want to search for, if applicable. Enter the ship node associated with the order releases you want to search for, if applicable. Enter the receiving node associated with the order releases you want to search for, if applicable. Choose whether to search for releases containing the product items or service items.

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Order Release Search By Logistics

Table 10143 Order Release Search By Date Fields Delivery Method Order Date Requested Ship Date Requested Delivery Date Max Records Choose the delivery method used to get the product item to the recipient, if applicable. Enter the order date range through which you want to search for order releases, if applicable. Enter the requested ship date range through which you want to search for order releases, if applicable. Enter the requested delivery date range through which you want to search for order releases, if applicable. Enter the maximum number of order releases you want returned from your search.

Click on Search after entering the relevant information and the Order Release List screen is displayed.

10.92 Order Release Search By Logistics

You can search for order releases based on the logistics in this screen.

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Order Release Search By Logistics

Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10144 Fields Document Type Enterprise

Order Release Search By Logistics

Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

Order Number Release Number Buyer Seller Ship Node Receiving Node Product Releases / Service Releases Delivery Method Carrier

Enter the order number of the order line you are searching for, if applicable. Enter the order release number of the order release you are searching for if applicable. Enter the Buyer of the order releases you want to search for, if applicable. Enter the Seller of the order releases you want to search for, if applicable. Enter the ship node associated with the order releases you want to search for, if applicable. Enter the receiving node associated with the order releases you want to search for, if applicable. Choose whether to search for releases containing the product items or service items. Choose the delivery method used to get the product item to the recipient, if applicable. Enter the carrier associated with the order releases you want to search for, if applicable.

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Order Release List

Table 10144 Order Release Search By Logistics Fields Shipping Paid By Carrier Account Number Max Records Select the organization that paid for the shipping of the order releases you want to search for, if applicable. Enter the carrier account number you want the order releases to be associated with, if applicable. Enter the maximum number of order releases you want returned from your search.

Click on Search after entering the relevant information and the Order Release List screen is displayed.

10.93 Order Release List

The Order Release List window displays the results of an order release search. You can perform actions on a single order release or multiple order releases by selecting the check boxes of the order releases you want to perform an action on and choosing the applicable action from the action bar.
Table 10145 Order Release List Actions View Details This action takes you to the Order Release Details screen for the selected order releases. You can view the details of the release, back order items or create shipments in this screen. This action takes you to the Order Release Shipments screen where you can view the shipments for the order releases. This action takes you to the More Order Release Addresses screen where you can add or modify the addresses for releases. This action takes you to the Notes screen to add or modify the notes for the selected releases. This action lets you create the shipments for selected order releases.

View Shipments

View More Addresses

View Notes Create Shipment Fields

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Table 10145 Order # Release # Ship Node Ship To

Order Release List The sales order number of the selected release. The release number. Click this link to view the Order Release Details screen. The source node the product is shipped from. The destination node the product is shipped to.

Expected Delivery Date The expected delivery date of the order release. Status The status of the order release.

10.94 Order Release Details

The order release details screen lets you create shipments, view shipments, backorder items and view associated addresses and dates.
Table 10146 View Icons Shipments - This icon takes you to the Order Release Shipments screen where you can view the shipment details of the order release. More Addresses - This icon takes you to the More Order Release Addresses screen where you can add or modify order releases addresses. Notes - This icon lets you view the Notes screen where you can add the notes for an order release. Order Release Details Screen, Order Release

instead.

If notes have been added, the

icon is displayed

Order Release Dates - This icon takes you to the Order Dates screen to view the requested, expected and actual date type for the given order. Actions Back Order This action lets you backorder the selected order releases.

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Order Release Details

Table 10146 Order Release Details Screen, Order Release Create Shipment This action lets you create shipments for the order releases. Upon clicking this action you are taken to the Shipment Details screen where you can enter the shipment details and click Save to create the shipment.

Fields Enterprise Buyer Seller Order # Status Created On Order Type Release # Ship Advice # Document Type The Enterprise associated with the order release. The Buyer organization that placed the order. The Seller organization that is handling the order. The order that the release belongs to. The current status of the release. The date the release was created. This field can be customized as needed. The release number. The ship advice number. The order document type. For example, Sales Order.

Table 10147 Order Release Details Screen, Additional Attributes Fields Ship Node Receiving Node Packlist Type Requested Delivery Date Requested Ship Date Ship Together The node the order return has been released to. The node that receives the shipped order (if release is being shipped). The packlist type (if release is being shipped). The date on which the Buyer wants the order release to be delivered (if release is being shipped). The date on which the Buyer wants the order release to be shipped (if release is being shipped). Indicates whether an order line dependency has been created for the release lines to be shipped together (if release is being shipped). For more information about order line dependencies, see Create Dependency screen.

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Table 10147 Fields

Order Release Details Screen, Additional Attributes

Ship Line Complete

Indicates whether or not the entire line must be shipped together or as items become available (if release is being shipped). If order lines are coming from multiple nodes and are being consolidated them into one load, this field displays the node at which all of the dependent order lines are consolidated with the parent order line (if release is being shipped). The carrier and carrier service used for shipping the order (if release is being shipped). The Carrier organizations account number with your organization (if release is being shipped). The organization that pays for shipping the order line (if release is being shipped). The freight terms used by the carrier (if release is being shipped). Indicates if this release line is a gift.

Merge Node

Carrier/Service Carrier Account # Shipping Paid By Freight Terms Gift

The Ship To panel can be used to edit the shipping addresses. For more information about the Ship To panel, see Table 109.
Table 10148 Action View Details Fields Line Item ID PC UOM Description The order release line number. Click this link to view the Order Line Detail screen. The item ID. The item classification such as first quality, second quality, or finished good. The items unit of measure. A description of the item. This action takes you to the Order Line Detail screen. Order Release Details Screen, Order Release Lines

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Order Release Shipments

Table 10148 Order Release Details Screen, Order Release Lines Line Qty The amount of line items that have not yet been scheduled and released. Note: Entering 0 indicates a quantity of zero. Leaving this field blank indicates you want to ignore the line. Status The current status of the order line. Click this link to view the Order Release Line Status Breakup screen.

10.95 Order Release Shipments

As soon as any part of a release has shipped, you can view the details of that shipment.
Table 10149 Order Release Fields Enterprise Buyer Seller Order # Status Created On Order Type Release # Ship Advice # The Enterprise associated with the order release. The Buyer organization that placed the order. The Seller organization that is handling the order. The order that the order release belongs to. Click this link to view the Order Detail screen. The current status of the order release. Click this link to view the Order Release Status Breakup screen. The date the order release was created. This field can be customized as needed. The release number. The ship advice number.

Table 10150 Order Release Shipments Screen, Shipments Action View Details This action takes you to the Shipment Details screen where you can view the details of the selected shipments.

Fields

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Notes

Table 10150 Shipment # Shippers Ref. #

Order Release Shipments Screen, Shipments The shipment number. Click this link to view the Shipment Details screen. The shippers reference number. The expected ship date for the order release. The mode of shipping. The node to which the shipment is being shipped. The node receiving the shipment. The status of the shipment.

Expected Ship Date Ship Mode Ship node Recv Node Status

10.96 More Order Release Addresses

You can view any additional addresses that pertain to a release as per your business practices. For more information about defining additional address types, see the Sterling Distributed Order Management: Configuration Guide. The order release header panel can be referred from the Order Release table. In this screen locate the address you want to modify and choose . The Modify Address window appears. Modify the applicable information and click OK.

10.97 Notes
You can view notes detailing any additional information about a release. The order release header panel can be referred from the Order Release table.

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Order Release Dates

Table 10151 Notes Screen, Notes Fields Contact Time The time at which this note was added to the work order. This is defaulted to the creation time of the Notes pop-up window. The user who created this note. This is defaulted to the logged on user. The reason code for this note. The type of contact information on this note, for example phone or e-mail. The contact information on this note. For example, if contact type is phone, the contacts phone number can be entered here. If contact type is e-mail, the contacts e-mail address can be entered. The note for this work order.

Contact User Reason Code Contact Type Contact Reference

Add Note

Enter the relevant information and click Save to create the note.

10.98 Order Release Dates

You can view any custom dates that have been configured for monitoring. For more information about monitoring, see the Sterling Distributed Order Management: Configuration Guide. The order release header panel can be referred from the Order Release table.
Table 10152 Order Release Dates Fields Date Type Requested Expected Actual The custom date type. The date this date type has been requested to be met. The date this date type is expected to be met. The date this date type is to be met.

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Order Release Status Breakup

10.99 Backordering an Order Release

You can backorder an order release when there is not enough inventory at your node to fulfill it. The release remains backordered until inventory becomes available.

10.100 Order Release Status Breakup

You can view a releases breakup by status. The order release header panel can be referred from the Order Release table.
Table 10153 Status Fields Line # Item ID PC UOM Ship Node Last Changed On Status Quantity Tag # The order release line number. Click this link to view the Order Line Detail screen. The item ID. The item classification such as first quality, second quality, or finished good. The line items unit of measure. The node that is shipping the order line. The date the line last had a status change. The current status for that part of the order line. The quantity of the line item ordered. The batch with which the order line is associated. Order Release Status Breakup Screen, Order Release by

Note:
ETS

This field is only applicable if the item is lot controlled.

The estimated time of shipment.

To modify, enter the quantity you want to change the estimated time of shipment of in Quantity and the new estimated time of shipment in ETS.

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Service Request Search By Item

10.101 Order Release Line Status Breakup

You can view a releases line breakup by status. For more information about the order release header panel, see Table 10149.
Table 10154 Order Release Line Status Breakup Screen, Release Line Status Breakup Fields Ship Node Receiving Node Last Changed On Status ETD Quantity Tag # The node that is shipping the order line. The node that is receiving the order line. The date the line last had a status change. The current status for that part of the order line. The estimated time of delivery. The quantity of the line item ordered. The batch with which the order line is associated.

Note: This field is only applicable if the item is lot controlled.

ETS The estimated time of shipment. To modify, enter the quantity you want to change the estimated time of shipment of in Quantity and the new estimated time of shipment in ETS.

10.102 Service Request Search By Item

The Provided Service Request Search window enables you to view a list of provided service request order lines that contain specialized labor requirements, based on the search criteria that you supply. In this screen you can search for service requests by item.

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Service Request Search By Draft Orders

Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10155 Fields Organization Item ID Unit of Measure

Service Request Search By All Attributes

The organization associated to this order. Enter the item ID to search for. Enter the unit of measure for the provided service item. Enter the short description to search for. Enter the maximum number of service requests you want returned from your search.

Short Description Max Records

Click on Search after entering the relevant information and the Service Item List screen is displayed.

10.103 Service Request Search By Draft Orders

The Provided Service Request Search window enables you to view a list of provided service request order lines that contain specialized labor requirements, based on the search criteria that you supply. In this screen you can search for service requests that were made for draft orders.

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Service Item List

Note: Do not use spaces before or after any text you

enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10156 Service Request Search By Draft Orders Fields Document Type Enterprise Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide. Order Number Buyer Seller Buyer Account Number Enter the order number you are searching for, if applicable. Enter the Buyer of the service requests you want to search for, if applicable. Enter the Seller of the service requests you want to search for, if applicable. Enter a Buyer account number to search for service requests of a draft order containing a particular Buyer account number, if applicable. Enter the maximum number of service requests you want returned from your search.

Max Records

Click on Search after entering the relevant information and the Service Request List screen is displayed.

10.104 Service Item List

The Service Item List window displays the results of a provided service item search. You can perform actions on one or more requests by

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Service Request List

selecting the check boxes of the requests you want to perform an action on and choosing the applicable action from the action bar.
Table 10157 Actions Add to Order Select an item from the list and click this action to add the item to an order. This takes you to the Service Request Details screen. Service Item list

Fields Item ID UOM Short Description The provided service item ID. The unit of measure for the provided service item. The short description for the provided service item.

10.105 Service Request List

The Service Request List window displays the results of a provided service search. You can perform actions on one or more requests by selecting the check boxes of the requests you want to perform an action on and choosing the applicable action from the action bar.
Table 10158 Actions View Details This action takes you to the Service Request Details screen where you can view the details of the service requests and the associated order lines for the selected service requests. This action takes you to the Service Request Instructions screen where you can enter instructions for the selected service requests. This action takes you to the More Service Request Addresses screen where you can add, modify or view additional addresses for the selected service requests. This action removes the selected Draft service requests only. This action can be used to remove the selected service requests. Service Request List

View Instructions

More Addresses

Remove Cancel Fields

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Service Request Details

Table 10158 Service Request List Order # Line # The sales order associated with the service request. The line number of the service request in the sales order. Click this link to view the Service Request Details screen. The status of the service request. The enterprise owner of the order. The date on which the order is placed. The total cost involved for this service request.

Status Enterprise Order Date Total Amount

10.106 Service Request Details

You can view the service request details in this screen.
Table 10159 Service Request Details Screen, Service Request View Icons View Work Order - This icon takes you to the Work Order Details screen where you can view the related work order associated with this service request. Instructions - This icon lets you view the Service Request Instructions screen where you can add, modify the instructions for the service request. More Addresses - This icon takes you to the More Service Request Addresses screen where you can add or modify address. Service Request Dates - This icon takes you to the Service Request Dates screen to view the requested, expected and actual date type for the given request. Related Orders - This icon lets you view the Related Order Lines screen. For example you can view the Return Orders created from the order console by clicking this icon. Additional Attributes - This icon takes you to the Service Request Additional Attributes screen where you can specify additional attributes for fulfillment.

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Table 10159 Actions Cancel

Service Request Details Screen, Service Request

Select this action to cancel the service request. It pops up a Modification Reason screen where you should enter the reason and code before cancelling the service request.

Fields Order Number Item ID Description Appointment Line Number UOM Ship Node Status Line Quantity The unique identifier of the order. Click this link to view the order details. The service items ID. The description of the service. The date and time of the service. The line number of the service. The units of measure in which the service is calculated. The node from which this service is carried out. The status of the service request. Click this link to view the Service Request Status Breakup screen. The quantity used to measure the service. If the request is not associated with a product line, you can edit the quantity by entering a new value and clicking Save. Document Type The document type associated with the service request.

Table 10160 Fields

Charges and Taxes

All the fields are tabulated against the overall, open and invoiced prices. Extended Price Option Price The total of quantity multiplied by unit price. The price of any additional options associated with the item ordered.

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Service Request Details

Table 10160 Charges and Taxes Fields Discount The discount price applied to the associated line. Click the hyperlink to view the Overall Service Request Charges, Remaining Service Request Charges and Invoiced Service Request Charges. The total charges applied the associated line. Click the hyperlink to view the Overall Service Request Charges, Remaining Service Request Charges and Invoiced Service Request Charges. The total taxes applied to the order line. Click the hyperlink to view the Overall Service Request Taxes, Remaining Service Request Taxes and Invoiced Service Request Taxes. The total amount of the associated line after any charges and taxes have been applied.

Charges

Tax

Totals

Table 10161 Options Fields The Options table displays only when a provided service has any optional services available, such as clean up or old appliance removal. If the request is not associated with a product line, you can add or remove options using the checkboxes, and clicking Save. Option ID Description Quantity Price The options ID The options description. The quantity of the option. The options price.

For more information about the shipping address screen, see Table 109.
Table 10162 Service Request Details Screen, Associated Order Lines Action View Details This action takes you to the Order Line Detail screen where you can view the associated order line details.

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Table 10162 Fields Line Number Item ID PC

Service Request Details Screen, Associated Order Lines

The items line number. Click this link to view the order details. The order line items ID. The item classification such as first quality, second quality, or finished good. Orders are placed for a particular classification. The order line items unit of measure. The order line items description. The quantity of the line item ordered. The order line items total amount. The current status for that part of the order line.

UOM Description Line Quantity Total Amount Status

For a request that is not associated with a product line, this panel does not contain any lines.

10.107 Service Request Instructions

You can add instruction to the service request in this screen.
Table 10163 Fields Order Number Item ID Description Appointment Line Number UOM Ship Node The unique identifier of the order. Click this link to view the Order Detail screen. The service items ID. The description of the service. The date and time of the service. The line number of the service. The units of measure in which the service is calculated. The node from which this service is carried out. Service Request

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Service Request Instructions

Table 10163 Service Request Fields Status Line Quantity Document Type The status of the service request. Click this link to view the Service Request Status Breakup screen. The quantity used to measure the service. The document type associated with the service request.

Table 10164 Instructions Action Delete Instruction This action enables you to delete the selected instructions. Upon clicking this action, an alert window appears to confirm the deletion of instructions.

Fields Instruction Type Text The type of instruction, such as Gift, Pick, Pack, Ship, or Other. The specific instructions to be performed on the order. Specify the instruction URL next to the icon.

You can also use the Instructions window for: Adding an Instruction - Select the icon to add the instruction lines and enter the relevant information in the fields as discussed in the Instructions table. Modify an Instruction - The information in the Order Instructions screen can be modified by entering the modified information and selecting Save. Once the instructions are added, the appears in the corresponding service request line in the Order Detail screen.

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10.108 More Service Request Addresses

You can view any additional addresses that pertain to a service request as per your business practices. For more information about defining additional address types, see the Sterling Distributed Order Management: Configuration Guide. The service request header panel can be referred from the Service Request table. In this screen locate the address you want to modify and choose . The Modify Address window appears. Modify the applicable information and click OK.

10.109 Service Request Dates

You can view any custom dates that have been configured for monitoring. For more information about monitoring, see the Sterling Distributed Order Management: Configuration Guide. The service request header field descriptions can be referred from the Service Request table.
Table 10165 Fields Date Type Requested Expected Actual The custom date type. The date this date type has been requested to be met. The date this date type is expected to be met. The date this date type is to be met. Service Request Dates Screen, New Dates

10.110 Service Request Additional Attributes

You can set the fulfillment type for a service request. The fulfillment type is used to determine if there are any custom requirements used to determine sourcing locations associated with this order. For example, you are creating an order for a special free service promotion. According to your business practices, the service involved with this promotion is to be sourced from a particular node called Node 1. To handle this scenario, a fulfillment type called 'Promotion' has been defined and a sourcing rule has been configured to source all services with a fulfillment type of

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Overall Service Request Charges

Promotion from Node 1. For more information about fulfillment types and sourcing rules, see the Sterling Distributed Order Management: Configuration Guide. The service request header panel descriptions can be referred from Service Request table.
Table 10166 Additional Attributes Field Fulfillment Type Select the fulfillment type associated with this service request.

10.111 Service Request Status Breakup

The status breakup enables you to view the status of a service request. The service request header panel descriptions can be referred from Service Request table.
Table 10167 Service Request Status Breakup Screen, Status Breakup Fields Release # Ship Node Last Changed On Status Quantity The order line release number, if the order has been released to a node. The node that performs the service request. The date the line last had a status change. The current status for that part of the service request. The quantity of the service request.

10.112 Overall Service Request Charges

You can view the header level charges of a service request in this screen. The service request header panel descriptions can be referred from the Service Request table.

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Overall Service Request Taxes

Table 10168 Fields

Overall Service Request Charges Screen, Charges

Charge Category Charge Name Charge Amount

The name of the charge category. The name of the charge name. The amount of the charge that is applied to the header level.

10.113 Overall Service Request Taxes

You can view the header level tax information associated with a service request. The service request header panel descriptions can be referred from the Service Request table.
Table 10169 Fields Charge Category The charge category with which the tax is associated. Important: A service request header level tax must be associated with a charge, otherwise it is calculated as 0. Note: A service request header level tax cannot be applied to a price value. Charge Name The charge name with which the tax is associated. Important: A service request header level tax must be associated with a charge, otherwise it is calculated as 0. Note: A service request header level tax cannot be applied to a price value. Charge Amount Tax Name Tax Percentage Tax Amount The charge amount that is taxed. The name of the tax. For example, International Tax. The percentage of tax that is applied to the header price. The amount of the tax that is applied to the header level. Overall Service Request Taxes Screen, Taxes

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Remaining Service Request Charges

10.114 Remaining Service Request Charges

You can use the Remaining Service Request Charges Detail window for adding or modifying the service request charges. The service request header panel descriptions can be referred from the Service Request table. Adding Remaining Service Request Charges - From the Charges table, choose . A new row appears in the Charges table. From the Charge Category drop-down list, select the category of the new charge.
Note: This drop-down displays all service request charges

and discount charges. Consult your system administrator to determine which charges should be used as service request charges and which should be used as discount charges.

Table 10170 Remaining Service Request Charges Screen, Charges Fields Charge Category Charge Name The name of the charge category. Select an option from the drop-down menu. The name of the charge name. Once the charge category is selected, this field is populated by a drop-down menu. Select the appropriate charge name. The amount of the charge that is applied to the header level.

Charge Amount

Click Save after making changes to the charges panel to update the remaining service request charges. The Modification Reason screen appears, enter the appropriate reason code and text and click OK. Modifying Remaining Service Request Charges - Locate the charges you want to modify. In the charges panel enter the amount of the charges and click Save. The Modification Reason screen appears, enter the appropriate reason code and text and click OK.

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10.115 Remaining Service Request Taxes

You can use the Remaining Service Request Taxes window for adding or modifying the order taxes. The service request header panel descriptions can be referred from the Service Request table. Adding Remaining Service Request Taxes - From the Taxes panel, choose . A new row appears in the Taxes panel. From the Charge Category drop-down list, select the category of the new charge and from Tax category select a new tax name and enter the relevant information as defined in the following table.
Note: This drop-down displays all service request taxes and discount taxes. Consult your system administrator to determine which charges should be used as service request taxes and which should be used as discount taxes.

Table 10171 Fields

Remaining Service Request Taxes Screen, Taxes

Charge Category Charge Name

The name of the charge category. Select an option from the drop-down menu. The name of the charge name. Once the charge category is selected, this field is populated by a drop-down menu. Select the appropriate charge name. The amount of the charge that is applied to the header level. The name of the tax. For example, International Tax. The percentage of tax that is applied to the header price. The amount of the tax that is applied to the header level.

Charge Amount Tax Name Tax Percentage Tax Amount

Click Save after making changes to the taxes panel to update the remaining order taxes. The Modification Reason screen appears, enter the appropriate reason code and text and click OK.

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Invoiced Service Request Taxes

Modifying Remaining Service Request Taxes - Locate the taxes you want to modify. In the taxes panel enter the amount of the taxes and click Save. The Modification Reason screen appears, enter the appropriate reason code and text and click OK.

10.116 Invoiced Service Request Charges

You can view the invoice level charges of an service request in this screen.
Order

Note: This window displays all service request charges

and discount charges against the service request header.

The service request header panel descriptions can be referred from the Service Request table. If you view the invoiced service request charges screen from the Order Invoices screen the service request header panel is replaced with the fields described in the Invoice table.
Table 10172 Invoiced Service Request Charges Screen, Charges Fields Charge Category Charge Name Charge Amount The name of the charge category. The name of the charge name. The amount of the charge that is applied to the header level.

10.117 Invoiced Service Request Taxes

You can view the invoice level tax information associated with an service request in this screen. The service request header panel descriptions can be referred from the Service Request table. If you view the invoiced service request taxes screen from the Order Invoices screen the service request header panel is replaced with the fields described in the Invoice table.

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Delivery Request Search By All Attributes

Table 10173 Fields

Invoiced Service Request Taxes Screen, Taxes

Charge Category

The charge category with which the tax is associated. Important: An service requestservice request header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An service request header level tax cannot be applied to a price value.

Charge Name

The charge name with which the tax is associated. Important: An service request header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An service request header level tax cannot be applied to a price value.

Charge Amount Tax Name Tax Percentage Tax Amount

The charge amount that is taxed. The name of the tax. For example, International Tax. The percentage of tax that is applied to the header price. The amount of the tax that is applied to the header level.

10.118 Delivery Request Search By All Attributes

The Delivery Request Search window enables you to view a list of delivery request order lines, based on the search criteria that you supply. In this screen you can search for delivery requests by all attributes.

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Delivery Request Search By All Attributes

Note: We recommend that you do not use spaces before

or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10174 Delivery Request Search By All Attributes Fields Document Type Enterprise Select the appropriate document type to search. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide. Order Number Buyer Seller Item ID Appointment Max Records Enter the order number you are searching for, if applicable. Enter the Buyer of the delivery requests you want to search for, if applicable. Enter the Seller of the delivery requests you want to search for, if applicable. Enter the item ID to search for orders containing a specific delivery service item, if applicable. Enter the appointment date range through which you want to search for service requests, if applicable. Enter the maximum number of delivery requests you want returned from your search.

Click on Search after entering the relevant information and the Delivery Request List screen is displayed.

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Delivery Request Search By Draft Orders

10.119 Delivery Request Search By Draft Orders

The Delivery Request Search window enables you to view a list of delivery request order lines, based on the search criteria that you supply. In this screen you can search for delivery requests by draft orders.
Note: We recommend that you do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 10175 Fields Document Type Enterprise

Delivery Request Search By Draft Orders

Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

Order Number Buyer Seller Buyer Account Number

Enter the order number you are searching for, if applicable. Enter the Buyer of the delivery requests you want to search for, if applicable. Enter the Seller of the delivery requests you want to search for, if applicable. Enter a Buyer account number to search for delivery requests on draft orders containing a particular Buyer account number, if applicable. Enter the maximum number of delivery requests you want returned from your search.

Max Records

Click on Search after entering the relevant information and the Delivery Request List screen is displayed.

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Delivery Request List

10.120 Delivery Request List

The Delivery Request List window displays the results of a provided service search. You can perform actions on one or more requests by selecting the check boxes of the requests you want to perform an action on and choosing the applicable action from the action bar.
Table 10176 Delivery Request List Actions View Details This action takes you to the Delivery Request Details screen where you can view the details of the requests and the associated order lines for the selected delivery requests. This action takes you to the Delivery Request Instructions screen where you can enter instructions for the selected delivery requests. This action takes you to the More Delivery Request Addresses screen where you can add, modify or view additional addresses for the selected delivery requests. This action lets you add a product delivery to the request. For more information refer to Additional Product Lines. This action removes the selected Draft delivery requests only. This action can be used to remove the selected delivery requests.

View Instructions

More Addresses

Add Line

Remove Line Cancel Fields Order # Line #

The sales order associated with the delivery request. The line number of the delivery request in the sales order. Click this link to view the Delivery Request Details screen. The status of the delivery request. The enterprise owner of the order. This field provides the appointment date and time of the delivery request. The total cost involved for this delivery request.

Status Enterprise Appointment Total Amount

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Delivery Request Details

10.121 Delivery Request Details

The Delivery Request details screen displays all product items associated with a specific delivery request.
Table 10177 View Icons View Work Order - This icon takes you to the Work Order Details screen where you can view the related work order associated with this delivery request. Instructions - This icon lets you view the Delivery Request Instructions screen where you can add, modify the instructions for the delivery request. More Addresses - This icon takes you to the More Delivery Request Addresses screen where you can add or modify addresses. Delivery Request Dates - This icon takes you to the Delivery Request Dates screen to view the requested, expected and actual date type for the given request. Related Order Lines- This icon lets you view the Related Order Lines screen. For example you can view the Return Orders created from the order console by clicking this icon. Additional Attributes - This icon takes you to the Delivery Request Additional Attributes screen where you can specify additional attributes for fulfillment. Actions Cancel Select this action to cancel the delivery request. It pops up a Modification Reason screen where you should enter the reason and code before cancelling the delivery request. This action takes you to the Additional Product Lines screen where you can add any product lines to the delivery request. Delivery Request Details Screen, Delivery Request

Add Line

Fields Order Number Item ID The unique identifier of the order. Click this link to view the Order Detail screen. The delivery service items ID.

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Delivery Request Details

Table 10177 Delivery Request Details Screen, Delivery Request Description Appointment Line Number UOM Ship Node Status Line Quantity The description of the delivery service. The date and time of the delivery. The line number of the delivery service. The units of measure in which the delivery service is calculated. The node that carries out the delivery. The status of the delivery request. The quantity used to measure the delivery service. If the delivery request is not associated with a product line, you can edit the quantity by entering a new value and clicking Save. Document Type The document type associated with the delivery request.

Table 10178 Charges and Taxes Fields All the fields are tabulated against the overall, open and invoiced prices. Extended Price Option Price Discount The total of quantity multiplied by unit price. The price of any additional options associated with the item ordered. The discount price applied to the associated line. Click the hyperlink to view the Overall Delivery Request Charges, Remaining Delivery Request Charges and Invoiced Delivery Request Charges. The total charges applied to the associated line. Click the hyperlink to view the Overall Delivery Request Charges, Remaining Delivery Request Charges and Invoiced Delivery Request Charges. The total taxes applied to the order line. Click the hyperlink to view the Overall Delivery Request Taxes, Remaining Delivery Request Taxes and Invoiced Delivery Request Taxes. The total amount of the associated line after any charges and taxes have been applied.

Charges

Tax

Totals

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Delivery Request Details

Table 10179 Fields

Options

The Options table displays only when a delivery service has any optional services available, such as clean up or old appliance removal. If the delivery request is not associated with a product line, you can add or remove options using the checkboxes, and clicking Save. Option ID Description Quantity Price The options ID The options description. The quantity of the option. The options price.

For more information about viewing the shipping address details, see Table 109.
Table 10180 Action Remove Association This action pops up the Modification Reason screen to enter the relevant reason and code before removing the association with the order line. Delivery Request Detail Screen, Associated Lines

Fields Line Number Item ID PC The delivery items line number. Click this link to view the Order Line Detail screen. The order line item ID. The item classification such as first quality, second quality, or finished good. Orders are placed for a particular classification. The order line items unit of measure. The order line items description. The quantity of the line item ordered. The order line items total amount. The current status for that part of the order line.

UOM Description Line Quantity Total Amount Status

For a delivery request that is not associated with a product line, this panel does not contain any lines.

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Additional Product Lines

10.122 Additional Product Lines

You can add additional product lines to an existing delivery service request.
Table 10181 Delivery Request Fields Order Number Item ID Description Appointment Line Number UOM Ship Node Status Line Quantity Document Type The unique identifier of the order. Click this link to view the Order Detail screen. The delivery service items ID. The description of the delivery service. The date and time of the delivery. The line number of the delivery service. The units of measure in which the delivery service is calculated. The node that carries out the delivery. The status of the delivery request. The quantity used to measure the delivery service. The document type associated with the delivery request.

Table 10182 Additional Product Lines Screen, Order Lines Action Add To Delivery Request Fields Line Number Item ID UOM Description The product lines line number. The product lines item ID. The product lines unit of measure. The product lines description. This action lets you add the selected order lines to the delivery request. A Modification Reason window pops up to confirm the reason code.

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More Delivery Request Addresses

10.123 Delivery Request Instructions

You can add instructions to a delivery request in this screen. The delivery request header field descriptions can be referred from the Delivery Request table descriptions.
Table 10183 Action Delete Instruction This action enables you to delete the selected instructions. Upon clicking this action, an alert window appears to confirm the deletion of instructions. Instructions

Fields Instruction Type Text The type of instruction, such as Gift, Pick, Pack, Ship, or Other. The specific instructions to be performed on the order. Specify the instruction URL next to the icon.

You can also use the Instructions window for: Adding an Instruction - Select the icon to add the instruction lines and enter the relevant information in the fields as discussed in the Instructions table. Modify an Instruction - The information in the Instructions screen can be modified by entering the modified information and selecting Save. Once the instructions are added, the appears in the corresponding delivery request line in the Order Detail screen.

10.124 More Delivery Request Addresses

You can view any additional addresses that pertain to a delivery request as per your business practices. For more information about defining additional address types, see the Sterling Distributed Order Management: Configuration Guide. The delivery request header panel can be referred from the Delivery Request table.

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Delivery Request Additional Attributes

In this screen locate the address you want to modify and choose . The Modify Address window appears. Modify the applicable information and click OK.

10.125 Delivery Request Dates

You can view any custom dates that have been configured for monitoring. For more information about monitoring, see the Sterling Distributed Order Management: Configuration Guide. The delivery request header field descriptions can be referred from the Delivery Request table.
Table 10184 Delivery Request Dates Screen, New Date Fields Date Type Requested Expected Actual The custom date type. The date this date type has been requested to be met. The date this date type is expected to be met. The date this date type is to be met.

10.126 Delivery Request Additional Attributes

You can set the fulfillment type for a delivery request. The fulfillment type is used to determine if there are any custom requirements used to determine sourcing locations associated with this order. For example, you are creating an order for a special free delivery promotion. According to your business practices, the delivery service involved with this promotion is to be sourced from a particular node called Node 1. To handle this scenario, a fulfillment type called 'Promotion' has been defined and a sourcing rule has been configured to source all delivery services with a fulfillment type of Promotion from Node 1. For more information about fulfillment types and sourcing rules, see the Sterling Distributed Order Management: Configuration Guide. The delivery request header field descriptions can be referred from the Delivery Request table descriptions.

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Overall Delivery Request Taxes

Table 10185 Field Fulfillment Type

Additional Attributes

Select the fulfillment type associated with this delivery request.

10.127 Overall Delivery Request Charges

You can view the header level charges of a delivery request in this screen. The delivery request header panel descriptions can be referred from the Delivery Request table.
Table 10186 Fields Charge Category Charge Name Charge Amount The name of the charge category. The name of the charge name. The amount of the charge that is applied to the header level. Overall Delivery Request Charges Screen, Charges

10.128 Overall Delivery Request Taxes

You can view the header level tax information associated with a delivery request. The delivery request header panel descriptions can be referred from the Delivery Request table.

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Remaining Delivery Request Charges

Table 10187 Overall delivery request Taxes Screen, Taxes Fields Charge Category The charge category with which the tax is associated. Important: A delivery request header level tax must be associated with a charge, otherwise it is calculated as 0. Note: A delivery request header level tax cannot be applied to a price value. Charge Name The charge name with which the tax is associated. Important: A delivery request header level tax must be associated with a charge, otherwise it is calculated as 0. Note: A delivery request header level tax cannot be applied to a price value. Charge Amount Tax Name Tax Percentage Tax Amount The charge amount that is taxed. The name of the tax. For example, International Tax. The percentage of tax that is applied to the header price. The amount of the tax that is applied to the header level.

10.129 Remaining Delivery Request Charges

You can use the Remaining Delivery Request Charges Detail window for adding or modifying the delivery request charges. The delivery request header panel descriptions can be referred from the Delivery Request table. Adding Remaining Delivery Request Charges - From the Charges table, choose . A new row appears in the Charges table. From the Charge Category drop-down list, select the category of the new charge.

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Remaining Delivery Request Taxes

Note: This drop-down displays all delivery request charges and discount charges. Consult your system administrator to determine which charges should be used as delivery request charges and which should be used as discount charges.

Table 10188 Fields

Remaining Delivery Request Charges Screen, Charges

Charge Category Charge Name

The name of the charge category. Select an option from the drop-down menu. The name of the charge name. Once the charge category is selected, this field is populated by a drop-down menu. Select the appropriate charge name. The amount of the charge that is applied to the header level.

Charge Amount

Click Save after making changes to the charges panel to update the remaining delivery request charges. The Modification Reason screen appears, enter the appropriate reason code and text and click OK. Modifying Remaining Delivery Request Charges - Locate the charges you want to modify. In the charges panel enter the amount of the charges and click Save. The Modification Reason screen appears, enter the appropriate reason code and text and click OK.

10.130 Remaining Delivery Request Taxes

You can use the Remaining Delivery Request Taxes window for adding or modifying the order taxes. The delivery request header panel descriptions can be referred from the Delivery Request table. Adding Remaining Delivery Request Taxes - From the Taxes panel, choose . A new row appears in the Taxes panel. From the Charge Category drop-down list, select the category of the new charge and from Tax category select a new tax name and enter the relevant information as defined in the following table.

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Invoiced Delivery Request Charges

Note: This drop-down displays all delivery request taxes

and discount taxes. Consult your system administrator to determine which charges should be used as delivery request taxes and which should be used as discount taxes.

Table 10189 Remaining Delivery Request Taxes Screen, Taxes Fields Charge Category Charge Name The name of the charge category. Select an option from the drop-down menu. The name of the charge name. Once the charge category is selected, this field is populated by a drop-down menu. Select the appropriate charge name. The amount of the charge that is applied to the header level. The name of the tax. For example, International Tax. The percentage of tax that is applied to the header price. The amount of the tax that is applied to the header level.

Charge Amount Tax Name Tax Percentage Tax Amount

Click Save after making changes to the taxes panel to update the remaining order taxes. The Modification Reason screen appears, enter the appropriate reason code and text and click OK. Modifying Remaining Delivery Request Taxes - Locate the taxes you want to modify. In the taxes panel enter the amount of the taxes and click Save. The Modification Reason screen appears, enter the appropriate reason code and text and click OK.

10.131 Invoiced Delivery Request Charges

You can view the invoice level charges of an delivery request in this screen.

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Invoiced Delivery Request Taxes

Order

Note: This window displays all delivery request charges and discount charges against the delivery request header.

The delivery request header panel descriptions can be referred from the Delivery Request table. If you view the invoiced delivery request charges screen from the Order Invoices screen the delivery request header panel is replaced with the fields described in the Invoice table.
Table 10190 Fields Charge Category Charge Name Charge Amount The name of the charge category. The name of the charge name. The amount of the charge that is applied to the header level. Invoiced Delivery Request Charges Screen, Charges

10.132 Invoiced Delivery Request Taxes

You can view the invoice level tax information associated with an delivery request in this screen. The delivery request header panel descriptions can be referred from the Delivery Request table. If you view the invoiced delivery request taxes screen from the Order Invoices screen the delivery request header panel is replaced with the fields described in the Invoice table.

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History Order Details

Table 10191 Invoiced Delivery Request Taxes Screen, Taxes Fields Charge Category The charge category with which the tax is associated. Important: An delivery requestdelivery request header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An delivery request header level tax cannot be applied to a price value. Charge Name The charge name with which the tax is associated. Important: An delivery request header level tax must be associated with a charge, otherwise it is calculated as 0. Note: An delivery request header level tax cannot be applied to a price value. Charge Amount Tax Name Tax Percentage Tax Amount The charge amount that is taxed. The name of the tax. For example, International Tax. The percentage of tax that is applied to the header price. The amount of the tax that is applied to the header level.

10.133 History Order Details

To view sales history order details:
1. 2. 3. 4. 5.

From the navigation bar, select Order. Choose the Order Console. The Order Search window appears. Search for the applicable history orders. From the list, select the check boxes of the applicable history orders. From the action bar, choose View Details. The History Order Detail window appears.

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Organization Details

Note: All actions that result in the order modification or status change are not allowed for history orders. Modifications to an order are only allowed after restoring a history order.

10.134 Modification Reason

When you modify any information in the order console screen and click Save, the modification reason window pops open for you to select the reason code and enter a reason text. The reason code is specified in the modification reasons tree in Distributed Order Management node of the Applications Manager. For more information about specifying the reason codes, see the Sterling Distributed Order Management: Configuration Guide.
Table 10192 Fields Reason Code Select the reason code for the modification. The reason code can be specified in the Applications Manager. For more information, refer to the Sterling Modification Reason

Distributed Order Management: Configuration Guide.

Reason Text

Enter the reason text for the modification.

10.135 Organization Details

You can view an organizations details.
Table 10193 Field Organization Details Description

Organization Information Organization Code Organization Name DUNS Number The code that identifies the organization. The name of the organization. The unique nine-digit identification sequence which provides unique identifiers of single business entities. Selling and Fulfillment Foundation does not associate any logic with the DUNS number.

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Questions

Table 10193 Organization Details Field Account Number With Hub Primary Enterprise Primary URL Description If the organization is not the Hub, the account number that the organization has with the Hub. The primary enterprise of the organization. Enter the URL of the organizations Internet address, if applicable.

Primary Contact Address This inner panel displays the current primary contact address for this organization. Click to view the Primary Contact Address Details. For more information about the Primary Contact Address Details window, see Organization Address Details. Corporate Address This inner panel displays the current corporate address for this organization. Click to view the Corporate Address Details. For more information about the Corporate Address Details window, see Organization Address Details.

10.136 Organization Address Details

You can modify shipto, billto, forwardto and any additional addresses in this screen.
Table 10194 Fields First Name Middle Name Last Name Company Day Time Phone Evening Phone Mobile Phone Fax E-Mail Address Line 1 The first name. The middle name. The surname. The company. The day time phone number. The evening phone number. The mobile phone number. The fax number. The e-mail address. The first address line. Address Details

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11
Create Outbound Shipment Screens
Shipments (ASN) are transmitted to warehouses through EDI downloads, fax, or e-mail, and also when a trailer arrives with no prior notice. The shipment entry console enables you to manually create shipments from fax, e-mail or telephone conversations, and also for those trailers that arrive with no prior notice.

11.1 Shipment Entry

You can create outbound shipments for a sales or transfer order in this screen.
Table 111 Action Supervisory Overrides This action takes you to the Shipment Supervisory Overrides screen where you can specify whether the shipment can have overages. Shipment Entry

Fields Document Type Select the document type associated with the shipment you are creating. Valid values are 'Sales Order' or 'Transfer Order'. For an outbound shipment, valid value is 'Sales Order' Ship Node Enterprise The shipping node associated with the shipment. This represents the seller's ship node. Select the enterprise associated with the shipment you are creating for, if applicable.

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Shipment Supervisory Overrides

Table 111 Shipment Entry Shipment # Enter the shipment number for the shipment you are creating, if applicable. A unique number is automatically generated by the system, if number is not specified. Select node where the receipt is being performed. Enter the buyer associated with the shipment you want to create, if applicable. Enter the seller associated with the shipment you want to create. Enter the order number, if there is only order on the shipment. Enter the release number of the order against which the shipment is being created, if applicable. Enter the PRO number assigned by the carrier to track the shipment you are creating, if applicable. Select the carrier service availed for transporting the shipment, if applicable. Enter the bill of lading number of the shipment you are creating, if applicable. Enter the trailer number of the shipment you are creating, if applicable.

Receiving Node Buyer Seller Order # Release# Pro# Carrier/Service BOL# Trailer#

After entering the relevant information in the fields a shipment is created and you are taken to the Shipment Details screen.

11.2 Shipment Supervisory Overrides

This screen allows you to create overages for the shipment being created.
Table 112 Shipment Supervisory Overrides Field Allow Overage Description Select to allow overage for the outbound shipment.

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Outbound Shipment Console Screens
The Outbound Shipment Console provides: Extensive search capabilities using granular level information such as plan #, customer PO#. Ability to modify outbound shipment instruction. Ability to view discrepancies found in the outbound shipments.

12.1 Outbound Shipment Search By Status

You can search for shipments that fall under a particular status with the help of this screen.
Table 121 Fields Document Type Enterprise Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want to use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the section Shipment Search By Status

Defining Teams in the chapter Configuring User Security of the Selling and Fulfillment Foundation: Application
Platform Configuration Guide. Shipment #

Enter the shipment number to search for, if applicable.

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Outbound Shipment Search By Status

Table 121 Shipment Search By Status Fields Order # Customer PO # Plan # Origin Node Destination Node Status Include Closed Shipments Pack And Hold Shipment Held Shipments Max Records Enter the order number you are searching for, if applicable. Enter the number of the customers purchase order number you are searching for, if applicable. Enter the plan number the outbound shipment you are searching for belongs to, if applicable. Enter the origin node you want to search for outbound shipments under, if applicable. Enter the destination node you want to search for outbound shipments under, if applicable. Select the status range of the outbound shipments you want to search for, if applicable. Select this if you want to search for outbound shipments that have been closed, as well as those that are open, if applicable. Select this if you want to search for outbound shipments that are packed and kept on hold, if applicable. Check this box if you want to search for outbound shipments that are held. Enter the maximum number of outbound shipments you want returned from your search.

Note: Do not use spaces before or after any text you

enter in the search fields, as this may result in inconsistent or inaccurate results.

The Shipment List screen displays as a result of outbound shipment search by status.

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Outbound Shipment Search By Date

12.2 Outbound Shipment Search By Date

You can search for shipments that fall within a particular date range with the help of this screen.
Table 122 Fields Document Type Enterprise Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want to use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the section Defining Teams in the chapter Configuring User Security of the Selling and Fulfillment Foundation: Application Platform Configuration Guide. Carrier/Service Status Enter Shipment Dates Choose the Carrier/Service you want to search for outbound shipments under, if applicable. Choose the shipment status you are searching for, if applicable. Enter the requested ship date range, expected ship date range, actual ship date range you want to search for outbound shipments through, if applicable. Enter the requested delivery date range, expected delivery date range, actual delivery date range you want to search for outbound shipments through, if applicable. Enter the maximum number of outbound shipments you want returned from your search. Shipment Search By Date

Enter Delivery Dates

Max Records

Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

The Shipment List screen displays as a result of outbound shipment search by date.

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Outbound Shipment Search By Carrier

12.3 Outbound Shipment Search By Carrier

You can search for shipments that belong to a particular carrier with the help of this screen.
Table 123 Shipment Search By Carrier Fields Document Type Enterprise Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want to use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the section Defining Teams in the chapter Configuring User Security of the Selling and Fulfillment Foundation: Application Platform Configuration Guide. Shipment Mode Carrier/Service BOL # PRO # Trailer # Status Requires Routing Max Records Select the shipment mode, if applicable The Carrier/Service you want to search for outbound shipments under, if applicable. The bill of lading number of the outbound shipments you are searching for, if applicable. The PRO number of the outbound shipments you are searching for, if applicable. The trailer number of the outbound shipments you are looking for, if applicable. Select the shipment status you are searching for, if applicable. Choose this option if the shipment requires dynamic routing. The maximum number of outbound shipments you want returned from your search.

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Outbound Shipment Search By Item

Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

The Shipment List screen displays as a result of outbound shipment search by carrier.

12.4 Outbound Shipment Search By Item

You can search for shipments based on the item information such as product class, unit of measure, item ID and so on.
Table 124 Fields Document Type Enterprise Select the appropriate document type to search for, if applicable. Choose the field and lookup option to find the specific Enterprise you want to use. Choose Across Enterprises to search across all Enterprises in the system. Note: If you belong to a team, the system only searches across the Enterprises allowed by that group. For more information about teams, see the section Defining Teams in the chapter Configuring User Security of the Selling and Fulfillment Foundation: Application Platform Configuration Guide. Item ID Product Class Unit of Measure Buyer Seller Status Include Closed Shipments The item ID. The items product class. The items unit of measure. The identifier for the Buyer. The identifier for the Seller. Select the shipment status you are searching for, if applicable. Select this if you want to search for outbound shipments that have been closed, as well as those that are open, if applicable. Shipment Search By Item

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Outbound Shipment Search By Wave

Table 124 Shipment Search By Item Fields Has Hazardous Items Max Records Select this check box to search for outbound shipments that contain hazardous items, if applicable. The maximum number of outbound shipments you want returned from your search.

Note: Do not use spaces before or after any text you

enter in the search fields, as this may result in inconsistent or inaccurate results.

The Shipment List screen displays as a result of outbound shipment search by item.

12.5 Outbound Shipment Search By Wave

You can search for outbound shipment that fall within a particular wave in this screen.
Table 125 Shipment Search By Wave Fields Document Type Enterprise Across Enterprise Shipment # Wave # Load # Carrier/Service Buyer Select the document type to you want to search for, if applicable. Select the enterprise for which you are searching. Select this option if you are searching across all enterprises. Enter the shipment number you are searching for, if applicable. Enter the wave number you are searching for, if applicable. Enter the load number you are searching for, if applicable. Select the carrier/service you are searching for, if applicable. Enter the buyer associated with the shipment you want to search for, if applicable.

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Outbound Shipment Search By Profiling

Table 125 Fields Status

Shipment Search By Wave

Select the shipment status you are searching for, if applicable. Choose this option if you are searching for the shipments in wave. Choose this option if you are searching for the shipments not in wave. Select this check box if you are considering only Shipment Lines with quantity greater than zero. This check box displays only when "Shipment Not In Wave" is selected. Choose this option if you are searching for all the shipments. Choose this option Choose to enter shipment date range you want to search for outbound shipments, if applicable. Choose to enter delivery date range you want to search for outbound shipments, if applicable. Enter the maximum number of records you want listed as a result of your search.

Shipment In Wave Shipment Not In Wave Ignore Cancelled Shipment Lines

All Has Shortage Enter Shipment Dates Enter Delivery Dates Max Record

Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

The Shipment List screen displays as a result of outbound shipment search by wave.

12.6 Outbound Shipment Search By Profiling

The warehouse supervisor can choose the pick strategy based on the profile identifier density of the shipments. Usually, large shipments are picked individually and small shipments are group together and picked together, and sorted later. You can search for shipments based on their profile identifiers.

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Outbound Shipment Search By Profiling

Table 126 Shipment By Profile Search Fields Enterprise Profile ID Description Select the enterprise. Select the profile ID from the drop down list. You can also click Consider Profiles to select the Profile ID.

Select this to view the shipments state There are three options: Already In Wave - Select this to view the shipments that are in wave. Not In Wave - Select this to view the shipments that are not in wave. All - Select this to view all the shipments.

Show Profiles

Select to view the More number of Shipment First and Less number of Shipment First. There are two options: More number of Shipment First - Select this to view high- density profile ID shipments first. Less number of Shipment First - Select this to view low-density profile ID shipments first.

Max Records

Enter the number to display the maximum records.

Table 127 Shipment Profile Summary Actions View Details Create Wave Fields Profile ID # of Shipments The identifier of a shipment. The number of shipments. This takes you to the Shipment Details screen, where you can view the shipment details. This takes you to the Create Wave screen, where you can create a wave for the selected shipment group.

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Shipment List

Table 127

Shipment Profile Summary The number of waved shipments. The number of shipments that are not waved.

# of Shipments in Wave # of Shipments Not in Wave

12.7 Shipment List

The Shipment List window displays the results of a shipment search. You can perform actions on a single shipment or multiple shipments by selecting the check boxes of the shipments you want to perform an action on and choosing the applicable action from the action bar.
Table 128 Actions View Details Modify Shipment Print Cancel This action takes you to the Shipment Details screen where you can view the shipment details. This action takes you to the Modify Shipment screen where you can modify a shipment. This action takes you to the Print screen where you can print the shipments documents or labels. This action takes you to the Cancel Selected Shipments screen where you can cancel an outbound shipment. This action takes you to the Create Wave screen where you can create wave for the selected shipment group. This action takes you to the Select Delivery Plan screen where you can add shipment to a delivery plan. This action allows you to delete the selected shipments. This action allows you to remove the selected shipments from a wave. This action takes you to the View Holds screen where you can view the holds applied to the outbound shipment. Shipment List

Create Wave Add To Delivery Plan Delete Shipment Remove From Wave View Holds

Fields Shipment # The shipment number.

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Table 128 Shipment List Status Buyer Carrier/Service Expected Ship Date Origin Destination Total Weight Total Volume Tag/Serial Requested The shipment status. The identifier for the buyer. The Carrier and Carrier service use to ship the outbound shipments. The date the shipment is estimated to ship on. The shipments origin node. The shipments destination node. The total weight of the outbound shipment. The total volume of the outbound shipment. Indicates if tag or serial details exist for the outbound shipment.

The tag details for a tag-controlled item displays, if the ship node is configured to capture tags in all operations performed within the node, or if the buyer on a shipment mandates it as a part of their inbound compliance. For more information about capturing tag attributes, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

12.8 Shipment Details

The Shipment Details screen provides shipment information for the selected shipments. The actions that you can perform in the Shipment Details screen are explained in the following tables.
Table 129 Shipment Details, Shipment View Icons Loads - This icon takes you to the Shipment Loads screen where you can view any load carrying an outbound shipment. Containers - This icon takes you to the Shipment Containers screen where you can view all packed

containers included in the outbound shipment.

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Table 129

Shipment Details, Shipment Instructions - This icon takes you to the Shipment Instructions screen where you can add, modify or delete the instructions for a shipment. Shipment Audits - This icon takes you to the Shipment Audits screen where you can view audit trail for shipment modifications. Shipment Dates - This icon takes you to the Shipment Dates screen where you can view and

modify outbound shipment dates and delivery dates.

Alerts - This icon takes you to the Alerts screen where you can view the alerts for an outbound shipment. Additional Attributes - This icon takes you to the Additional Attributes screen where you can view additional attributes for the selected shipment. Activity Demand - This icon takes you to the Shipment Activity Demand screen where you can view

the shipments activity demand.

Actions Confirm Shipment

This action allows you to manually confirm an outbound shipment, if the shipment is not automatically confirmed. This action takes you to the Pack Containers screen where you can pack any unpacked items into containers for shipping. This action takes you to the Print screen where you can print the shipping documents or labels. This action takes you to the Cancel Selected Shipments screen where you can cancel an outbound shipment. This action enables you to create a picklist for the

Pack Containers

Print Cancel

Create Pick List Split Shipment Create Alert

selected shipments, if applicable.

This action takes you to the Split Shipment screen where you can split an outbound shipment. This action takes you to the Create Alerts screen where you can create an alert for the shipment.

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Shipment Details

Table 129 Shipment Details, Shipment Release From ESP Hold Remove From Wave View Holds This action allows you to release a shipment from the ESP Hold. This action allows you to remove the shipment from a wave. This action takes you to the View Holds screen where you can view the holds applied to the outbound shipment.

Fields Shipment # Shippers Ref. # Plan # Enterprise Buyer The outbound shipment number. Enter the outbound shipment reference number. The delivery plan number the outbound shipment is associated with, if applicable. The Enterprise associated with the shipment. Indicates the buyer associated with the shipment. Click this link to go to the Organization Details to view the buyer organization details. Indicates the seller associated with the shipment. Click this link to go to the Organization Details to view the seller organization details. The node from where the outbound shipment ships. Click this link to go to the Ship Node Detail screen to view the node details for the shipment. Indicates the node that is receiving the outbound shipment. Click this link to go to the Ship Node Detail screen to view the shipments receiving node details. The outbound shipment status. Click this link to go to the Shipment Status Audits to view shipment status audits. Click the icon to go to the View Holds screen where you can view holds that are applied to the outbound shipment. Has Hazardous Items Break Bulk Node Indicates if the outbound shipment contains hazardous items. This field displays only if the shipment belongs to a break bulk load. The break bulk node that is receiving the break bulk load displays.

Seller

Ship Node

Receiving Node

Status

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Shipment Details

Table 1210 Shipment Details, Execution Attributes Actions View Tasks This action takes you to the Task List screen where you can view a list of tasks associated with the shipment. For more information about this, see

Section 41.12, "Task List".

Fields Execution Status Pack And Hold Shipment Sort Lane Carrier Sort Lane Wave # Has Shortage Packed Quantity

The status of wave corresponding to the shipment. Select the check box to pack and hold the outbound shipment, if applicable. The lane where containers are sorted by shipment, when 'Sort by Shipment' option is chosen. The lane where containers are sorted by carrier, when 'Sort by Carrier' option is chosen. The wave number to which the outbound shipment belongs to. Indicates if the outbound shipment has inventory shortage when included in the wave. Indicates the total quantity packed.

Table 1211 Shipment Details, Ship To View Icon Address Details - Choose this icon to view or modify the Ship To addresses. For more information about the screen, see Address Details. The name and address of the person or organization where the shipment is shipped. Table 1212 Shipment Details, Totals Fields Weight Enter the total weight associated to the shipment in the appropriate UOM.

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Shipment Details

Table 1212 Fields Volume

Shipment Details, Totals

Enter the total volume associated to the shipment in the appropriate UOM. Displays the total number of containers available in the shipment.

No. of Containers

Table 1213 Actions

Shipment Details, Carrier Info

Manage Special Services Fields Delivery Method Ship Mode Carrier/Service Trailer # BOL # Seal # Pro # Routing Source Load # Routing Error Code Requested Carrier Service

This action takes you to the Special Services List screen where you can select special services for the carrier.

The delivery method for the shipment. Select the shipment mode for the shipment. Values include 'LTL', 'TL', 'PARCEL Select the carrier service for the outbound shipment. Enter the outbound shipments trailer number. Enter the outbound shipments bill of lading number. Enter the outbound shipments seal number. Enter the PRO number assigned by the carrier to track the shipment. Indicates if the routing was either pre-assigned, by the system or through an external system. The outbound shipments load number. The system automatically displays the routing error code, if applicable. The requested carrier service for the outbound shipment.

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Table 1213 Shipment Details, Carrier Info Airway Bill # Indicates the airway bill number for tracking the shipment. The airway bill is a document of carriage which is issued by airlines to shippers of cargo. The airway bill number: Is an evidence of a contract of carriage. Proves receipt of goods for shipment. Is a freight bill. Is Revised Return Carrier Service Indicates whether the Ship To address has changed since the creation of the outbound shipment. Select the carrier service for the return shipment from the drop-down list. Note: If you do not select the carrier service for the return shipment from the drop-down list, the carrier service used for an outbound shipment is used for the return shipment. Table 1214 Shipment Details, Charges View Icon Charges - This icon takes you to the Charges screen where you can enter or modify additional charges

imposed to the shipment and/or container.

Fields Carrier Account # Freight Terms

Indicates the carrier account # for the shipment. Indicates the freight terms used for the shipment. Valid values include COLLECT, PREPAID, TP-COLLECT and TP-PREPAID. Select the COD payment type for the carrier. The estimated charge for shipping the outbound shipment. The actual charge for shipping the outbound shipment. The charge applied by the carrier for shipping the outbound shipment.

COD Pay Method Estimated Shipment Charges Actual Shipment Charges Freight Charge

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Shipment Details

Table 1215 Actions View Details

Shipment Details, Shipment Lines

This action takes you to the Shipment Line Details screen where you can view the shipment line attributes for the selected shipments. This action takes you to the Add Release screen where you can add an order release line to include in the

Add Release

shipment.

Remove Line Fields Shipment Line #

This action allows you remove the selected shipment lines from the shipment.

Enter the outbound shipment line number. Click this link to go to the Shipment Line Details screen to view the shipment line attributes for the a shipment. - This icon takes you to the Logical Kits screen where you can view the item kit components for the shipment line.

Order # Line # Release # Item ID Description PC UOM Requested Serial # Mark For Quantity Over Ship Quantity

Enter the order number being received on the shipment, if applicable. Enter the order line number being received on the shipment, if applicable. Enter the release number, if applicable Enter the item ID for the SKU. The items description Select the product class for the item. Select the unit of measure for the item. The serial number requested in the order. Editable if the order is not available on the system. The mark for address associated with the item. Number of requested units of the item included in the shipment. Indicates quantity of an item over shipped.

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Modify Shipment

Table 1215 Shipment Details, Shipment Lines Shortage Qty Original Qty Indicates the shortage quantity on the order for the item. Indicates the original quantity on the order for the item.

12.9 Special Services List

You can select the applicable special services for a carrier.
Table 1216 Special Services List Fields Special Services Check the applicable special services for the carrier and click Save. Valid values are:

Declared Value Insurance Ship Notification Adult Signature Required Delivery Confirmation Saturday Delivery Signature Required Saturday Pickup Tagless COD Return Shipping Label Required

12.10 Modify Shipment

You can modify a shipment in this screen.
Table 1217 Modify Shipment Fields Carrier/Service Expected Ship Date Select the carrier and carrier service used to ship the outbound shipment. The date the shipment is estimated to ship on.

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223

Address Details

Table 1217 Fields

Modify Shipment

Shipment Sort Lane Carrier Sort Lane

The lane where containers are sorted by shipment, when 'Sort by Shipment' option is chosen. The lane where containers are sorted by carrier, when 'Sort by Carrier' option is chosen.

12.11 Address Details

You can modify an outbound shipment or container ship to address in this screen.
Table 1218 Fields Address Line 1 Address Line 2 Address Line 3 Address Line 4 Address Line 5 Address Line 6 City State Postal Code Country First Name Middle Name Last Name Company Day Time Phone Evening Phone Mobile Phone The first address line. The second address line, if applicable. The third address line, if applicable. The fourth address line, if applicable. The fifth address line, if applicable. The sixth address line, if applicable. The city. The state. The postal code. The country. The first name. The middle name. The surname. The company. The day time phone number. The evening phone number. The mobile phone number. Address Details

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Charges

Table 1218 Fields Fax E-Mail

Address Details

The fax number. The e-mail address.

12.12 Charges
You can modify additional charges imposed to the shipment and/or container in this screen.
Table 1219 Charges, Shipment Fields Shipment # Shippers Ref. # Plan # Enterprise Buyer Seller Ship Node Receiving Node The outbound shipment number. The outbound shipment reference number. The delivery plan number the outbound shipment is associated with, if applicable. The Enterprise associated with the shipment. The identifier for the Buyer. The identifier for the Seller. The node from where the outbound shipment ships. Indicates the node that is receiving the outbound shipment. Click this link to go to the Ship Node Detail screen to view the shipments receiving node details. The outbound shipment status. Click this link to go to the Shipment Status Audits to view shipment status audits. Indicates if the outbound shipment contains hazardous items.

Status

Has Hazardous Items

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Shipment Loads

Table 1220 Fields

Charges, Shipment Charges

Charge Category/Charge Name Estimated Charge Actual Charge Table 1221 Fields Container # Actual Freight Charge

The name of the additional outbound shipment charge.

The estimated additional charge for the outbound shipment. The actual additional outbound shipment charge.

Charges, Container Charges

The container number. The Carriers freight charge for shipping the container.

12.13 Shipment Loads

You can view any load carrying an outbound shipment with the help of this screen.
Table 1222 Fields Shipment # Shippers Ref. # Plan # Enterprise Buyer Seller Ship Node Receiving Node Status Has Hazardous Items The outbound shipment number. The outbound shipment reference number. The delivery plan number the outbound shipment is associated with, if applicable. The Enterprise associated with the shipment. The identifier for the Buyer. The identifier for the Seller. The node from where the outbound shipment ships. The node that is receiving the outbound shipment. The outbound shipment status. Indicates if the outbound shipment contains any hazardous item. Loads, Shipment

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Shipment Containers

Table 1223 Loads, Loads Actions View Details The actions lets you view the load details. For more information, see the Sterling Logistics Management: User Guide.

Fields Load # Load Type Carrier/Service Origin Destination Status The load number the outbound shipment belongs to. The load type as per your business practices. The Carrier and Carrier service transporting the load. The loads origin location. The loads destination location. The load status.

12.14 Shipment Containers

You can view the packed containers included in an outbound shipment in this screen.
Table 1224 Shipment Containers, Shipment Fields Shipment # Shippers Ref. # Plan # Enterprise Buyer Seller Ship Node Receiving Node Status Has Hazardous Items The outbound shipment number. The outbound shipment reference number. The delivery plan number the outbound shipment is associated with, if applicable. The Enterprise associated with the shipment. The identifier for the Buyer. The identifier for the Seller. The node from where the outbound shipment ships. The node that is receiving the outbound shipment. The outbound shipment status. Indicates if the outbound shipment contains any hazardous item.

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227

Shipment Instructions

Table 1225 Actions View Details

Shipment Containers, Containers

This action takes you to the Container Details screen where you can view the container details. This action takes you to the Delete Selected Containers where you can delete the selected containers from the shipment. This action takes you to the Modify Containerization screen.

Delete Containers

Modify Containerization Fields Container # Tracking # Container SCM Net Weight Gross Weight Freight Charge Status

The container number. The containers tracking number used to track the status and location of the container. The shipment container marking. The net weight. The containers total weight (including packaging). The charge applied by the Carrier for shipping the container. The outbound shipment status. Click this link to go to the Shipment Status Audits screen where you can view the shipments status audits. Indicates whether the container is manifested.

Manifested

12.15 Shipment Instructions

You can view special instructions pertaining to an outbound shipment, such as handling instructions in this screen.
Table 1226 Fields Shipment # Shippers Ref. # Plan # Enterprise The outbound shipment number. The outbound shipment reference number. The delivery plan number the outbound shipment is associated with, if applicable. The Enterprise associated with the shipment. Shipment Instructions, Shipment

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Table 1226 Shipment Instructions, Shipment Fields Buyer Seller Ship Node Receiving Node The identifier for the Buyer. The identifier for the Seller. The node from where the outbound shipment ships. Indicates the node that is receiving the outbound shipment. Click this link to go to the Ship Node Detail screen to view the shipments receiving node details. The outbound shipment status. Click this link to go to the Shipment Status Audits to view shipment status audits. Indicates if the outbound shipment contains hazardous items.

Status

Has Hazardous Items

Table 1227 Shipment Instructions, Instructions Actions Delete Instruction Fields Instruction Type Text The type of instruction, such as Gift, Pick, Pack, Ship, or Other. This field can be modified. The specific instructions to be performed on the order line. This field can be modified. This actions lets you delete the selected shipment instructions.

12.16 Shipment Status Audits

You can view any status modifications performed against an outbound shipment status in this screen.
Table 1228 Shipment Status Audits, Shipment Fields Shipment # Shippers Ref. # The outbound shipment number. The outbound shipment reference number.

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Shipment Status Audits

Table 1228 Fields Plan #

Shipment Status Audits, Shipment

The delivery plan number the outbound shipment is associated with, if applicable. Click this link to go to the Select Delivery Plan screen where you can add

an outbound shipment to a delivery plan.

The Enterprise associated with the shipment.

Enterprise Buyer

The identifier for the Buyer. Click this link to go to the Organization Details screen where you can view the buyer organization details. The identifier for the Seller. Click this link to go to the Organization Details screen where you can view the seller organization details. The node from where the outbound shipment ships. Click this link to go to the Ship Node Detail screen where you can view the node details for the shipment. The outbound shipments destination. The outbound shipment status. Click this link to go to the Shipment Status Audits screen where you can view the shipments status audits. Shipment Status Audits, Shipment Status Audits

Seller

Ship Node

Destination Status

Table 1229 Fields Modified By Old Status

The user who performed the modification. The outbound shipment status before the status modification. The date the outbound shipment entered the old status. The outbound shipment status after the status modification. The date the status modification was made. The reason for the modification. Additional information as to why the modification was made.

Old Status Date New Status New Status Date Reason Code Reason Text

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12.17 Shipment Dates

You can change dates pertaining to the outbound shipment, such as shipment dates and delivery dates in this screen.
Table 1230 Shipment Dates, Shipment Fields Shipment # Shippers Ref. # Plan # The outbound shipment number. The outbound shipment reference number. The delivery plan number the outbound shipment is associated with, if applicable. Click this link to go to the Select Delivery Plan screen where you can add

an outbound shipment to a delivery plan.

Enterprise Buyer The Enterprise associated with the shipment.

The identifier for the Buyer. Click this link to go to the Organization Details screen where you can view the buyer organization details. The identifier for the Seller. Click this link to go to the Organization Details screen where you can view the seller organization details. The node from where the outbound shipment ships. Click this link to go to the Ship Node Detail screen where you can view the node details for the shipment. The node that is receiving the outbound shipment. The outbound shipment status. Click this link to go to the Shipment Status Audits screen where you can view the shipments status audits. Indicates if the outbound shipment contains any hazardous item.

Seller

Ship Node

Receiving Node Status

Has Hazardous Items

Table 1231 Shipment Dates, System Dates Fields Requested Shipment Date Expected Shipment Date Actual Shipment Date The requested shipment date. The expected shipment date. The actual shipment date.

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Alerts

Table 1231 Fields

Shipment Dates, System Dates

Requested Delivery Date

The requested delivery date.

Expected Delivery Date The expected delivery date. Actual Delivery Date Table 1232 Fields Date Type Requested Expected Actual The date type. For example, Shipment or Delivery. The Buyer requested date for the date type. This field can be modified. The expected date for the date type. This field can be modified. The actual date for the date type. This field can be modified. The actual delivery date.

Shipment Dates, New Dates

12.18 Alerts
You can view shipment alerts in this screen.
Table 1233 Fields Shipment # Shippers Ref. # Plan # The outbound shipment number. The outbound shipment reference number. The delivery plan number the outbound shipment is associated with, if applicable. Click this link to go to the Select Delivery Plan screen where you can add Shipment Alerts, Shipment

an outbound shipment to a delivery plan.

The Enterprise associated with the shipment.

Enterprise Buyer

The identifier for the Buyer. Click this link to go to the Organization Details screen where you can view the buyer organization details. The identifier for the Seller. Click this link to go to the Organization Details screen where you can view the seller organization details.

Seller

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Alerts

Table 1233 Shipment Alerts, Shipment Fields Ship Node The node from where the outbound shipment ships. Click this link to go to the Ship Node Detail screen where you can view the node details for the shipment. The node that is receiving the outbound shipment. The outbound shipment status. Click this link to go to the Shipment Status Audits screen where you can view the shipments status audits. Indicates if the outbound shipment contains any hazardous item.

Receiving Node Status

Has Hazardous Items

Table 1234 Shipment Alerts, Alert List Actions View Details This action allows you to view alert details. For more information about alerts, see the Selling and Fulfillment Foundation: Application Platform User Guide.

Fields Alert ID Type The alert ID. The type of alert raised. For example, ON_FAILURE or FAILED_AUTH. For more information about alerts, see the Selling and Fulfillment Foundation: Application Platform User Guide. A brief description of the alert. The queue the alert has been assigned to. The alert priority. The user who is handling the alert. The date the alert was raised.

Description Queue Priority Owner Raised On

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Additional Attributes

12.19 Additional Attributes

You can view shipment additional attributes in this screen.
Table 1235 Fields Shipment # Shippers Ref. # Plan # The outbound shipment number. The outbound shipment reference number. The delivery plan number the outbound shipment is associated with, if applicable. Click this link to go to the Select Delivery Plan screen where you can add Additional Attributes, Shipment

an outbound shipment to a delivery plan.

The Enterprise associated with the shipment.

Enterprise Buyer

The identifier for the Buyer. Click this link to go to the Organization Details screen where you can view the buyer organization details. The identifier for the Seller. Click this link to go to the Organization Details screen where you can view the seller organization details. The node from where the outbound shipment ships. Click this link to go to the Ship Node Detail screen where you can view the node details for the shipment. Indicates the node that is receiving the outbound shipment. The outbound shipment status. Click this link to go to the Shipment Status Audits screen where you can view the shipments status audits. Indicates if the outbound shipment contains hazardous items.

Seller

Ship Node

Receiving Node Status

Has Hazardous Items

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Table 1236 Additional Attributes, Additional Attributes Fields Overage Allowed Indicates whether the overage is allowed. For outbound shipments, overage means shipping more than was initially intended in a shipment. For inbound shipments, overage means receiving more than the expected quantity in a shipment. Manually Entered Order Available On System Case Content Verification Not Required Pallet Content Verification Not Required Shipment Entry Overridden Gift Indicates whether the shipment was manually entered, or generated automatically. Indicates whether the order that is associated with the shipment is available in Selling and Fulfillment Foundation, or if it only exists in an external system. Indicates whether the case content verification is required for this shipment. Indicates whether the pallet content verification is required for this shipment. Indicates whether the shipment entry is allowed. Indicates whether the shipment line is a gift.

12.20 Shipment Activity Demand

You can view activity demand for the selected outbound shipments in this screen.
Table 1237 Shipment Activity Demand Fields Shipment # Shippers Ref. # Plan # The outbound shipment number. The outbound shipment reference number. The delivery plan number the outbound shipment is associated with, if applicable. Click this link to go to the Select Delivery Plan screen where you can add

an outbound shipment to a delivery plan.

Enterprise The Enterprise associated with the shipment.

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Shipment Activity Demand

Table 1237 Fields Buyer

Shipment Activity Demand

The identifier for the Buyer. Click this link to go to the Organization Details screen where you can view the buyer organization details. The identifier for the Seller. Click this link to go to the Organization Details screen where you can view the seller organization details. The node from where the outbound shipment ships. Click this link to go to the Ship Node Detail screen where you can view the node details for the shipment. Indicates the node that is receiving the outbound shipment. The outbound shipment status. Click this link to go to the Shipment Status Audits screen where you can view the shipments status audits. Indicates if the outbound shipment contains hazardous items.

Seller

Ship Node

Receiving Node Status

Has Hazardous Items

Table 1238 Actions Delete

Shipment Activity Demand, Activity Demand List

This action allows you to delete the selected activity demands. The outbound shipment line number. The item location in the node. The activity to be performed on items belonging to the work order. The pallet LPN that belong to the work order. The case LPN that belong to the work order. The items that belong to the work order. Indicates the priority of the demand. Indicates whether the demand is satisfied or not. The extent to which the demand is satisfied. Indicates whether the demand is satisfied or not.

Shipment Line # Location ID Activity Code Pallet Id Case Id Item ID Priority Demand Quantity Satisfied Quantity Demand Satisfied

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12.21 Shipment Audits

You can view any modifications performed against an outbound shipment in this screen.
Table 1239 Shipment Audits, Shipment Fields Shipment # Shippers Ref. # Plan # The outbound shipment number. The outbound shipment reference number. The delivery plan number with which the outbound shipment is associated, if applicable. Click this link to go to the Select Delivery Plan screen where you can

add an outbound shipment to a delivery plan.

Enterprise Buyer The Enterprise associated with the shipment.

The identifier for the Buyer. Click this link to go to the Organization Details screen where you can view the buyer organization details. The identifier for the Seller. Click this link to go to the Organization Details screen where you can view the seller organization details. The node from where the outbound shipment ships. Click this link to go to the Ship Node Detail screen where you can view the node details for the shipment. The node that is receiving the outbound shipment. The outbound shipment status. Click this link to go to the Shipment Status Audits screen where you can view the shipments status audits. Indicates if the shipment has any hazardous item.

Seller

Ship Node

Receiving Node Status

Has Hazardous Item

Table 1240 Shipment Audits, Shipment Audits Fields Date Modified By Context Modification The date and time on which the shipment was modified. The user who performed the modification. The modifications carried out against the shipment. The attribute that was modified for the shipment.

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Logical Kits

Table 1240 Fields Old Value New Value Reason Code Reason Text

Shipment Audits, Shipment Audits

The attribute value before making the modifications. The attribute value after it was modified. The reason for the modification. Additional information as to why the modification was made.

Table 1241 Fields Date Modified By Context Line # Modification Old Value New Value Reason Code Reason Text

Shipment, Shipment Line Audits

The date and time on which the shipment line was modified. The user who performed the modification. The modifications carried out against the shipment line. The shipment line number that was modified. The attribute that was modified for the shipment line. The attribute value before making the modifications. The attribute value after it was modified. The reason for the modification. Additional information as to why the modification was made.

12.22 Logical Kits

You can view the kit components for a logical kit in this screen.
Table 1242 Fields Shipment Line # Shipment # Enterprise The shipment line number. The outbound shipment number. The Enterprise associated with the shipment. Shipment Line Details, Shipment Line

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Logical Kits

Table 1242 Shipment Line Details, Shipment Line Fields Order # Order Line # Release # Item ID Description Is Hazardous Item Product Class Unit of Measure Requested Serial # Quantity Over Ship Quantity Original Qty The order number to which the outbound shipment line belongs. The order line number to which the outbound shipment line belongs. The order release number to which the outbound shipment line belongs. The outbound shipment line items item ID. The items description. Displays Y if the item is a hazardous item, or 'N' if it is not a hazardous item. The outbound shipment line items product class. The outbound shipment line items unit of measure. The serial number requested in the order. Number of requested units of the item included in the shipment. Indicates quantity of an item over shipped. Indicates the original quantity on the order for the item.

Table 1243 Shipment Line Details, Line Attributes Fields Segment Type Segment type of the item. A segment type indicates an inventory category. Typical values are MTC - Made To Customer or MTO - Made to Order. Segment number of the item. A segment holds either the specific buyer or specific order number that requires dedication. The country of origin. FIFO number is a date based inventory attribute that helps understand the order in which stock arrived at the node. This is used to send out items that arrived first than the ones that arrived later. The net weight.

Segment #

COO FIFO #

Net Weight

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Pack Containers

Table 1243 Fields

Shipment Line Details, Line Attributes

Net Weight UOM Wave # Customer PO # Table 1244 Actions View Details Fields Item ID Description PC

The net weight unit of measure. The wave number. The customers purchase order number.

Shipment Line Details, Kit Components

This action takes you to the Shipment Line Details screen where you can view the shipment line details.

The item ID for the SKU. Description of the item. Indicates the item's inventory categorization. Orders are placed for an item and product class. Typical examples are IRREGULAR, FD (Factory Defects). The items unit of measure. Number of units of the item included in the kit. The wave number associated with the shipment line. Number of units of the item included in the shipment.

UOM Qty Per Kit Wave # Quantity

12.23 Pack Containers

(Applicable only for Distributed Order Management, Supply Collaboration, and Reverse Logistics) You can pack any unpacked items into containers for shipping in this screen.
Table 1245 Fields Shipment # Shippers Ref. # The outbound shipment number. The outbound shipment reference number. Pack Container, Shipment

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Table 1245 Pack Container, Shipment Fields Plan # The delivery plan number the outbound shipment is associated with, if applicable. Click this link to go to the Select Delivery Plan screen where you can add

an outbound shipment to a delivery plan.

Enterprise Buyer The Enterprise associated with the shipment.

The identifier for the Buyer. Click this link to go to the Organization Details screen where you can view the buyer organization details. The identifier for the Seller. Click this link to go to the Organization Details screen where you can view the seller organization details. The node from where the outbound shipment ships. Click this link to go to the Ship Node Detail screen where you can view the node details for the shipment. The outbound shipments destination. The outbound shipment status. Click this link to go to the Shipment Status Audits screen where you can view the shipments status audits.

Seller

Ship Node

Destination Status

Table 1246 Pack Container, Ship To The address the shipment is shipped to. Click to go to the Address Details screen where you can modify the ship to address. Table 1247 Pack Container, Container Details Fields Container Type Container SCM Tracking # Select whether the container is a case or pallet. Enter the shipment container marking number of the case or pallet. Enter the containers tracking number used to track the containers status and location.

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Pack Containers

Table 1247 Fields Declared Value

Pack Container, Container Details

Enter the declared value used to calculate customs charges. This field is only applicable to international shipments. Enter the weight of the container plus its contents. Enter the net weight of the container. Enter the height of the container. Enter the width of the container. Enter the length of the container. Pack Container, Unpacked Items

Gross Weight Net Weight Height Width Length Table 1248 Fields Tag/Serial

This column displays only if the item is tag-controlled or serial tracked. The column label that displays is the name of the unique identifier you have defined (for example, Lot #). If you have defined more than one unique identifier, the label that displays is Tag #. To view the details associated with the container line, click the hypertext link. The tag details for a tag-controlled item displays, if the ship node is configured to capture tags in all operations performed within the node, or if the buyer on a shipment mandates it as a part of their inbound compliance. For more information about capturing tag attributes, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.

Order # Line # Release # Item ID PC UOM

The order number associated with the unpacked items. The order line number to which the line item packaged in the container belongs to. The order release number to which the unpacked line item belongs. The item ID of the unpacked line item. The product class of the unpacked line item. The unit of measure of the unpacked line item.

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Table 1248 Pack Container, Unpacked Items Fields Quantity Pack Quantity The quantity associated with the unpacked items. Enter the item quantity you can pack in the container.

If the item is serial-controlled, an additional field is displayed to let you enter the serial number.
Table 1249 Pack Container, Serial Range Field Serial # Description Enter the serial number of the item. Click to add a new serial number.

Click to go to the serial range panel, where you can enter the serial range of the items. From Serial # To Serial # Enter the start serial number. Enter the end serial number. Click to add a new serial range.

Note: While packing whenever there is requested serial defined in shipment lines of the outbound shipment, the 'Enter serial range' button is not displayed in the screen.

Note: For a serial tracked or serialized item, if secondary serials are defined and secondary information is not provided, then in such scenario the 'Entry Serial Range button is not provided in the screen.

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243

Cancel Selected Shipments

12.24 Packing a Container

You can pack any unpacked items into containers for shipping in this screen. For more information on this, see Section 8.45, "Pack or Unpack".

12.25 Print
You can print documents or labels and apply to an outbound shipment with the help of this screen.
Table 1250 Fields Print Service Name Printer Name No. of Copies Choose the applicable document or label you want to print. Choose the printer to print the document or label from. Enter the total number of copies of the document or label to print. Print

12.26 Cancel Selected Shipments

This screen allows you to cancel the selected outbound shipments.
Table 1251 Fields Backorder cancelled quantity Cancellation Reason Code Reason Text Select if the quantity that was cancelled from a shipment must be backordered. Select the applicable reason code for cancellation. Enter reason for cancellation of the outbound shipment. Cancel Selected Shipments

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12.27 Split Shipment

Use this screen to split an outbound shipment.
Table 1252 Split Shipment, Shipment Fields Shipment # Shippers Ref. # Plan # The outbound shipment number. The outbound shipment reference number. The delivery plan number the outbound shipment is associated with, if applicable. Click this link to go to the Select Delivery Plan screen where you can add

an outbound shipment to a delivery plan.

Enterprise Buyer The Enterprise associated with the shipment.

The identifier for the Buyer. Click this link to go to the Organization Details screen where you can view the buyer organization details. The identifier for the Seller. Click this link to go to the Organization Details screen where you can view the seller organization details. The node from where the outbound shipment ships. Click this link to go to the Ship Node Detail screen where you can view the node details for the shipment. The outbound shipments destination. The outbound shipment status. Click this link to go to the Shipment Status Audits screen where you can view the shipments status audits.

Seller

Ship Node

Destination Status

Table 1253 Split Shipment, Shipment Lines Actions Split Lines This action takes you to the Split Shipment Lines where you can split the selected shipment line or container lines.

Fields Shipment Line # Order # Line # The line number on the shipment for the item. The order number to which the shipment line belongs The line number to which the shipment line belongs.

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Split Shipment

Table 1253 Release # Item ID Description PC

Split Shipment, Shipment Lines The order release number to which the shipment line belongs. The item ID for the SKU. The items description. Indicates the item's inventory categorization. Orders are placed for an item and product class. Typical examples are IRREGULAR, FD (Factory Defects). The items unit of measure. The net weight of item expected Number of units of the item included in the shipment. Enter the number of units of the item to be split. Split Shipment, Shipment Containers

UOM Mark For Quantity Split Qty Table 1254 Actions Split Containers

This action takes you to the Split Shipment Lines where you can split the selected shipment line or container lines.

Fields Container # Tracking # Container SCM Net Weight Gross Weight Freight Charge The container number. The tracking number used to track a container during the shipment process. The shipment container marking. The containers net weight. The containers total weight (including packaging). The charge applied by the Carrier for shipping the container.

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12.28 Split Shipment Lines

Use this screen to split a shipment or container lines in this screen.
Table 1255 Split Shipment, Shipment Fields Shipment # The shipment number associated with the outbound shipment is automatically generated and populated by the system. Enter the outbound shipment number, if applicable.

12.29 Create Alerts

You can create alerts for the selected outbound shipments in this screen. For field value descriptions, see the Shipment Alerts, Shipment and Shipment Alerts, Alert List tables.

12.30 Ship Node Detail

You can view the ship node details for an inbound shipment in this screen.
Table 1256 Ship Node Details, Ship Node Fields Ship Node Description Interface Parent Organization Parent Organization Name Identified By Parent As GLN The node from where the outbound shipment ships. A brief description of the ship node. The interface the node uses to communicate with the system. The organization that owns the ship node. The name of the parent organization. The node ID as it is seen by the parent organization. The GLN number.

Table 1257 Ship Node Detail, Ship Node Address The ship nodes address.

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247

Organization Details

Table 1258

Ship Node Detail, Contact Address

The contact address for the ship node.

12.31 Organization Details

You can view an organizations details in this screen.
Table 1259 Field Organization Details Description

Organization Information Organization Code Organization Name DUNS Number The code that identifies the organization. The name of the organization. The unique nine-digit identification sequence which provides unique identifiers of single business entities. Selling and Fulfillment Foundation does not associate any logic with the DUNS number. If the organization is not the Hub, the account number that the organization has with the Hub. The primary enterprise of the organization. Enter the URL of the organizations Internet address, if applicable.

Account Number With Hub Primary Enterprise Primary URL

Primary Contact Address This inner panel displays the current primary contact address for this organization. Click to view the Primary Contact Address Details. For more information about the Primary Contact Address Details window, see Address Details. Corporate Address This inner panel displays the current corporate address for this organization. Click to view the Corporate Address Details. For more information about the Corporate Address Details window, see Address Details.

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Shipment Line Details

12.32 Select Delivery Plan

You can add an outbound shipment to a delivery plan in this screen.
Table 1260 Select Delivery Plan Fields Plan # Plan Name Plan Date Enter the plan number of the delivery plan you want to add the outbound shipment to. Enter the name of the delivery plan you want to add the outbound shipment to. Enter the date range through which the delivery plan you are adding the outbound shipment to is valid.

12.33 Shipment Line Details

You can view an outbound shipment line details in this screen.
Table 1261 Shipment Line Details, Shipment Line Fields Shipment Line # Shipment # Enterprise Order # Order Line # Release # Item ID Description Is Hazardous Item Product Class Unit of Measure Requested Serial # The shipment line number. The outbound shipment number. The Enterprise associated with the shipment. The order number to which the outbound shipment line belongs. The order line number to which the outbound shipment line belongs. The order release number to which the outbound shipment line belongs. The outbound shipment line items item ID. The items description. Displays Y if the item is a hazardous item, or 'N' if it is not a hazardous item. The outbound shipment line items product class. The outbound shipment line items unit of measure. The serial number requested in the order.

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249

Shipment Line Details

Table 1261 Fields Quantity

Shipment Line Details, Shipment Line

Number of requested units of the item included in the shipment. Indicates quantity of an item over shipped. Indicates the original quantity on the order for the item. Shipment Line Details, Line Attributes

Over Ship Quantity Original Qty

Table 1262 Fields Segment Type

The items segment type. A segment type indicates an inventory category. Typical values are MTC - Made To Customer or MTO - Made to Order. The items segment number. A segment holds either the specific buyer or specific order number that requires dedication. The country of origin. The FIFO number is a date based inventory attribute that helps understand the order in which stock arrived at the node. This is used to send out items that arrived first than the ones that arrived later. The net weight. The net weight unit of measure. The wave number. The customers purchase order number.

Segment

COO FIFO #

Net Weight Net Weight UOM Wave # Customer PO #

Table 1263 Fields Tag Identifiers Tag Attributes

Shipment Line Details, Requested Tag

The requested tag identifiers for this shipment line. The requested tag attributes for this shipment line.

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Create Wave

Table 1264 Shipment Line Details, Actual Tag Actions Delete Fields The attributes shown here depend on the tag identifiers and attributes configured. Quantity Indicates the quantity on the order with this tag criteria. This action deletes the specified tag quantity from the shipment line.

12.34 Add Release

You can add an order release line to be included in an outbound shipment in this screen. For more information, see the appropriate section in this guide.

12.35 Create Wave

You can create wave for the selected shipment group in this screen.
Table 1265 Create Wave Fields Node Create New Wave With Shipment Group Add To Wave # Node associated with the wave. Select the shipment group for the wave. Choose this option to add shipment to an existing wave number. You can also click Consider to select a wave number.

Select one of the following options: All Eligible Shipments - Choose this to select all the shipments. First Shipments based on Expected Ship Date - Choose this to select the first shipments based on the expected ship date.

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Container Search By All Attributes

12.36 Containers
A container is the physical packaging of outbound shipment line items included in a shipment. Cartons and pallets are examples of containers. You can use the Outbound Shipment Console to search for individual containers and view details such as container dimensions and line items packed in the container.

12.37 Container Search By All Attributes

You can search for containers by all attributes with the help of this screen.
Table 1266 Fields Document Type Order # Shipment # Container # Container Type Tracking # Item ID Container SCM Has Hazardous Items Containers With Logical Kits Only Max Records Select the appropriate document type to search for, if applicable Enter the order number you are searching for, if applicable. Enter the outbound shipment number you are searching for, if applicable. Enter the container number you are searching for, if applicable. Enter the type of containers you are searching for, if applicable. Enter the tracking number you want to search for containers under, if applicable. Enter the item ID included in the containers you are searching for, if applicable. Enter the container SCM number you are searching for, if applicable. Select this check box to search for containers containing hazardous items, if applicable. Select this if you want to search for containers only with logical kits, if applicable. Enter the maximum number of outbound shipments you want returned from your search. Container Search By All Attributes

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Container Search By Status

Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

The Container List screen displays as a result of outbound container search by all attributes.

12.38 Container Search By Status

You can search for containers that fall within a particular status with the help of this screen.
Table 1267 Container Search By Status Fields Document Type Node Shipment # Container # Container Type Container Contains Status Carrier/Service Container Group Wave # Outermost Containers Only Select the appropriate document type to search for, if applicable. Select the node for which you want to search. Enter the outbound shipment number you are searching for, if applicable. Enter the container number you are searching for, if applicable. Enter the type of containers you are searching for, if applicable. Select the container quantity you are searching for, if applicable. Select the status range of the container you want to search for, if applicable. Select the carrier/service you are searching for, if applicable. Select the container group you are searching for, if applicable. Enter the wave number you are searching for, if applicable. Select check box to search for outermost containers only, if applicable.

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253

Container List

Table 1267 Fields

Container Search By Status

Unmanifested Containers Only Max Records

Select check box to search for unmanifested containers only, if applicable. Enter the maximum number of outbound shipments you want returned from your search.

Note: Do not use spaces before or after any text you

enter in the search fields, as this may result in inconsistent or inaccurate results.

The Container List screen displays as a result of outbound container search by status.

12.39 Container List

The Container List window displays the results of a container search. You can perform actions on a single container or multiple containers by selecting the check boxes of the containers you want to perform an action on and choosing the applicable action from the action bar.
Table 1268 Actions View Details Pack/Unpack Print Delete Void Tracking# Fields Container # The container number. This action takes you to the Container Details screen where you can view the container details. This action takes you to the Pack or Unpack screen where you can pack or unpack a container. This action takes you to the Print screen where you can print the containers documents or labels. This action lets you delete an inbound container. This action lets you void a containers tracking Container List

number.

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Table 1268 Container List Shipment # Status Manifested Container Type Tracking # Container SCM Ship Date The shipment number of the shipment the container belongs to. The container status. Indicates whether the container is manifested. Indicates whether it is a Pallet or Carton. The tracking number used to track a container during the shipment process. The shipment container marking. The date the container ships on.

12.40 Container Details

The Container Details screen provides container information associated with the shipment. The actions that can be performed in the Container Details screen are explained in the following tables.
Table 1269 Container Details, Container View Icon Status Audits - This icon takes you to the Container Status Audits where you can view the containers status audits. Container Activity List - This icon takes you to the Container Activity List where you can view activities performed against an outbound container. Actions Pack/Unpack Print Void Tracking # Fields Container # The container number. This action takes you to the Pack or Unpack screen where you can pack or unpack a container. This action takes you to the Print screen where you can print the shipping documents or labels. This action takes lets you void a containers

tracking number.

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255

Container Details

Table 1269

Container Details, Container The type of container used. For example, Carton or Pallet. The container group to which the container belongs to. Valid values are: SHIPMENT, LOAD, or INVENTORY. The parent container #. This field displays only if the container is a child container. The type of parent container used. For example, Carton or Pallet. This field displays only if the container is a child container. The container group to which the container belongs to. Valid values are: SHIPMENT, LOAD, or INVENTORY. This field displays only if the container is a child container. The shipment container marking number of the case or pallet. The outbound shipment number. The load number associated with the container. This field displays only if the container belongs to a load. Click this link to go to the Load Details screen to view the load details associated with the container. For

Container Type Container Group Parent Container # Parent Container Type # Parent Container Group #

Container SCM Shipment # Load #

more information, see the Sterling Logistics Management: User Guide.

Table 1270 Fields

Container Details, Execution Details

Container Location Container Status Is Manifested Table 1271 Fields Carrier/Service Tracking #

Indicates the location where the container is available. Indicates the current status of the container. Indicates whether the container is manifested.

Container Details, Container Info

The Carrier and Carrier service shipping the container. The containers tracking number used to track the containers status and location.

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Container Details

Table 1271 Container Details, Container Info Fields Gross Weight COD Pay Method Return Tracking # Net Weight COD Amount Size Actual Weight Actual Freight Charge Length Billed Weight Special Services Surcharges Width Has Hazardous Items Declared Insurance Value Height The weight of the container plus its contents. The COD payment type. The return tracking number associated with the container. The containers contents weight. The COD amount. The size of the container. The actual weight of the container. The actual freight charges for the carrier or service The length of the container. The billed weight. The special services surcharges. The width of the container. Indicates if the container contains hazardous items. The value used to calculate customs charges. This field is only applicable to international shipments. The height of the container.

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Container Details

Table 1272 Fields Tag Details

Container Details, Container Line Details

This column displays only if the item is tag-controlled or serial tracked. The column label that displays is the name of the unique identifier you have defined (for example, Lot #). If you have defined more than one unique identifier, the label that displays is Tag #. The tag details for a tag-controlled item displays, if the ship node is configured to capture tags in all operations performed within the node, or if the buyer on a shipment mandates it as a part of their inbound compliance. For more information about capturing tag attributes, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide. Click this link to go to the Serial Details screen to the serial details for the container line.

Order # Line # Release # Item ID PC UOM Description Quantity Packed Quantity

The order number to which the line item packaged in the container belongs. The order line number of the line item packaged in the container. The order release number to which the line item packaged in the container belongs. The item ID of the line item packaged in the container. The product class of the line item packaged in the container. The unit of measure of the line item packaged in the container. The items description. The quantity of the line item to be packaged into the container. The actual quantity of the line item packaged into the container.

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Container Details

Table 1273 Container Details, Inner Pack Details Fields Tag Details Click the icon to view and hide tag information of an inner pack. The tag details for a tag-controlled item displays, if the ship node is configured to capture tags in all operations performed within the node, or if the buyer on a shipment mandates it as a part of their inbound compliance. For more information about capturing tag attributes, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide. Item ID PC UOM Description Inner Pack Quantity No Of Inner Packs The items item ID. The items product class. The items unit of measure. A brief description of the item. The item quantity contained in each inner pack. The total number of inner packs packaged into the container.

Table 1274 Container Details, Child Containers Fields Container # Status Container Type Tracking # Container SCM The container number. The container status. The type of container used. For example, Carton or Pallet. The containers tracking number used to track the status and location of the container. The shipment container marking.

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259

Container Status Audits

12.41 Serial Details

You can view an outbound container serial details in this screen.
Table 1275 Fields Node Location Case ID Pallet ID Serial # Table 1276 Fields Secondary Serial #1 Secondary Serial #2 Secondary Serial #3 Secondary Serial #4 Secondary Serial #5 Secondary Serial #6 Secondary Serial #7 Secondary Serial #8 Secondary Serial #9 Component serial number of the item. Component serial number of the item. Component serial number of the item. Component serial number of the item. Component serial number of the item. Component serial number of the item. Component serial number of the item. Component serial number of the item. Component serial number of the item. Node associated with the item. Location associated with the item. Case LPN associated with the container. Pallet LPN associated with the container. The serial number associated with the container items. Serial Details, Child Serials Serial Details, Serial Information

12.42 Container Status Audits

You can view any status modifications performed against an outbound container status in this screen.
Table 1277 Fields Container # Container Type The outbound container number. The outbound container type. Valid values are: Pallet or Case. Container Status Audits, Container

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Table 1277 Container Status Audits, Container Fields Container Group Parent Container # The container group to which the container belongs to. Valid values are: SHIPMENT, LOAD, or INVENTORY. The parent container number. This field displays only if the container is a child container. Parent Container Type The type of parent container used. For example, Case or Pallet. This field displays only if the container is a child container. Parent Container Group The container group to which the container belongs. Valid values are: SHIPMENT, LOAD, or INVENTORY. This field displays only if the container is a child container. Container SCM Shipment # The shipment container marking number of the case or pallet. The outbound shipment number. Click this link to go to the Shipment Details screen and view the outbound shipment details. Table 1278 Container Status Audits, Container Status Audits Fields Modified By Old Status Old Status Date New Status New Status Date Reason Code Reason Text The user who performed the modification. The outbound shipment status before the status modification. The date the outbound shipment entered the old status. The outbound shipment status after the status modification. The date the status modification was made. The reason for the modification. Additional information as to why the modification was made.

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Container Activity List

12.43 Container Activity List

You can view details about the outbound container activities in this screen.
Table 1279 Fields Container # Container Type Container Group Parent Container # The outbound container number. The outbound container type. Valid values are: Pallet or Case. The group to which the container belongs. Valid values are: SHIPMENT, LOAD, or INVENTORY. The parent container number. This field displays only if the container is a child container. Parent Container Type The type of parent container used. For example, Case or Pallet. This field displays only if the container is a child container. Parent Container Group The group to which the parent container belongs. Valid values are: SHIPMENT, LOAD, or INVENTORY. This field displays only if the container is a child container. Container SCM Shipment # The shipment container marking number of the case or pallet. The outbound shipment number identifying the shipment to which this container belongs. Click this link to go to the Shipment Details screen and view the details about this outbound shipment. Table 1280 Fields Date Recorded By Activity Code The date and time when the activity was performed for this container. The user who performed the activity. Identifies the activity that was performed. Container Activity List, Container Activities Container Activity List, Container

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Table 1280 Container Activity List, Container Activities Fields Location ID Node Address Is An Exception Notes Indicates the location where the activity was performed in the node. Indicates the node where the activity was performed. Indicates the address where the activity was performed. Indicates if the activity recorded is an exception to typically performed activities. Any additional information about the activity execution.

12.44 Pack or Unpack

You can pack or unpack a container in this screen. For more information about packing a container, see Section 8.45, "Pack or Unpack".

12.45 Delete Selected Containers

You can delete selected container from the shipment in this screen.
Table 1281 Delete Selected Containers, Delete Fields Remove quantity from shipment line Backorder removed quantity Select the check box to remove the quantity from shipment line. Select the check box to remove backorder quantity.

12.46 Modify Containerization

You can modify the containerized quantity in this screen.
Table 1282 Modify Containerization, Container View Icon Status Audits - This icon takes you to the Container Status Audits screen where you can view a list of

status audits that you modified for an outbound container.

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263

Modify Containerization

Table 1282 Fields Container # Shipment #

Modify Containerization, Container

The container number. The outbound shipment the container belongs to. The type of container used. For example, Carton or Pallet. The date by which the container must ship. The container group to which the container belongs to. Valid values are: SHIPMENT, LOAD, or INVENTORY. Indicates whether the container is manifested. Select check box to remove quantity from the shipment line. The address the container is shipped to. Modify Containerization, Ship To

Container Type Ship Date Container Group Manifested Remove quantity from shipment line Ship To Table 1283

The address the shipment is shipped to. Click to go to the Address Details screen where you can modify the ship to address. Table 1284 Fields Carrier/Service Tracking # Pallet/Carton SCM Declared Value The Carrier and Carrier service used to ship the container. The containers tracking number used to track the containers status and location. The shipment container marking number of the pallet or carton. The value used to calculate customs charges. This field is only applicable to international shipments as it is insured. The gross weight of the container. The actual weight of the container. Modify Containerization, Container Info

Gross Weight Actual Weight

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Table 1284 Modify Containerization, Container Info Fields Size Length Width Height Net Weight The size of the container. The length of the container. The width of the container. The height of the container. The net weight of the container.

Table 1285 Modify Containerization, Container Line Details Fields Tag Details This column displays only if the item is tag-controlled or serial tracked. The column label that displays is the name of the unique identifier you have defined (for example, Lot #). If you have defined more than one unique identifier, the label that displays is Tag #. To view the details associated with the container line, click the hypertext link. The tag details for a tag-controlled item displays, if the ship node is configured to capture tags in all operations performed within the node, or if the buyer on a shipment mandates it as a part of their inbound compliance. For more information about capturing tag attributes, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide. Order # Line # Release # Item ID PC UOM Description The order number to which the line item packaged in the container belongs. The container line number and the order line number of the line item packaged in the container. The order release number to which the line item packaged in the container belongs. The item ID of the line item packaged in the container. The product class of the line item packaged in the container. The unit of measure of the line item packaged in the container. Description of the item.

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265

Resolve Short Picked Containers

Table 1285 Fields Ship By Date

Modify Containerization, Container Line Details

The date by which the container line must be shipped. Enter or modify the containerized quantity. If containers are short picked, you can resolve short pick by modifying the containerized quantity. For more information, see the Resolve Short Picked Containers screen. The quantity of the line item packaged in the container.

Containerized Quantity

Packed Quantity

Table 1286 Fields Location Status

Modify Containerization, Execution Details

The outbound container present in location. The outbound container execution status.

Table 1287 Fields Container # Status

Modify Containerization, Child Containers

The container number. The container status. The type of container used. For example, Carton or Pallet. The containers tracking number used to track the status and location of the container. The shipment container marking.

Container Type Tracking # Container SCM

Note: The Modify Container action is only available when

that container belongs to a WMS Node.

12.47 Resolve Short Picked Containers

Short picked containers can be resolved manually by requesting the system to pack additional inventory into the containers or modifying the

266

User Guide

Dock Appointment Search By All Attributes

containerization quantity on the container and backordering due to inadequate inventory.

1. 2. 3.

Click Short Picked link in the Container Details screen. Modify the Containerized Quantity. Click Save. The status changes to Short Pick Resolved.

12.48 Dock Appointment Search By All Attributes

Use this screen to search for dock appointments by all attributes.
Table 1288 Dock Appointment Search By All Attributes Fields Node Start Date The node associated with the docks displays. The start date is defaulted to the current date. Enter the start date of the appointment for which you are searching, if applicable. Choose the calendar lookup to change the date. Number of Days To Display Enter the maximum number of days to be displayed on the dock schedule calendar as a result of your search, if applicable. By default, the value displayed is 5. Enter the dock location, if applicable. Choose the lookup option to search for dock locations. Inbound Delivery Outbound Pickup Appointment # Shipment # Order # Load # Check this checkbox to search for inbound docks, if applicable. Check this checkbox to search for outbound docks, if applicable. Enter the appointment number for which you are searching, if applicable. Enter the shipment number for which you are searching for the dock appointment, if applicable. Enter the order number for which you are searching for the dock appointment, if applicable. Enter the load number for which you are searching for the dock appointment, if applicable.

Location

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267

Dock Schedule Details

Table 1288 Fields Carrier BOL #

Dock Appointment Search By All Attributes

Enter the carrier for which you are searching for the dock appointment, if applicable. Enter the bill of lading number for which you are searching for the dock appointment, if applicable.

The Dock Schedule Details screen displays as a result of your dock appointment search by all attributes.

12.49 Dock Schedule Details

This screen provides visibility to the dock appointment calendar, and displays inbound, outbound, and both inbound and outbound docks with their: Available time slots for creating new appointments. Unavailable time slots due to calendar constraints. Unavailable time slots due to appointments already taken.
Table 1289 Actions Manage Dock Group Zoom In This action button takes you to the Dock Group Details screen. Click this action button to view more definitive details of the appointment calendar. Two levels of Zoom In are supported. Click this action button to view a larger area of the appointment calendar. Two levels of Zoom Out are supported. Dock Schedule Details, Dock Availability

Zoom Out

Displays the dock locations for nodes that are of the dock type INBOUND, OUTBOUND, and BOTH.

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Dock Appointment

Table 1290 Dock Schedule Details, Legend Indicates an appointment for the searched criteria. Click a slot to modify an existing appointment. The Dock Appointment screen displays. Indicates appointments that do not match the searched criteria. Click a slot to modify an existing appointment. The Dock Appointment screen displays. Indicates free slots for which new appointments can be taken. Click a slot to create a new dock appointment. The Dock Appointment screen displays. Indicates the unavailable slots due to the calendar constraints.

12.50 Dock Appointment

You can create new appointments or modify existing appointments with the help of this screen.
Table 1291 Dock Appointment, Appointment Details Actions Cancel Fields Appointment # The appointment number associated with the dock displays, if applicable. The appointment number displays only for the existing appointments. Location Appointment Type The dock location for which you chose to take an appointment displays here. By default, the Outbound Pickup appointment type is selected for outbound dock locations, and Inbound Delivery for inbound and both inbound and outbound dock locations. Click this action button to cancel an appointment.

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Dock Appointment

Table 1291 Start Date

Dock Appointment, Appointment Details This start date is defaulted with the date of the selected slot. Enter the start date on which you want to take an appointment or choose the calendar lookup to change the date.

Start Time

This start time is defaulted with the time of the selected slot. Enter the start time of the appointment or choose the time lookup to change the time.

Shipment #

Enter the shipment number you want to associate with the dock appointment, if applicable. Choose the lookup icon to search for shipments. The shipments weight, volume, number of cases and number of pallets automatically displays.

Load #

Enter the load number you want to associate with the dock appointment, if applicable. Choose the lookup icon to search for loads. The number of cases and number of pallets associated with the load automatically displays.

Order # BOL # PRO # Carrier Notes Weight Volume No Of Cases No Of Pallets

Enter the order number you want to associate with the dock appointment, if applicable. Enter the bill of lading number you want to associate with the dock appointment, if applicable. Enter the PRO number you want to associate with the dock appointment, if applicable. Select the carrier for which you want to take an appointment, if applicable. Enter any additional information associated with the dock appointment, if applicable. Enter the weight of the shipment, if applicable. Enter the volume of the shipment, if applicable. Enter the number of cases contained in the shipment or load, if applicable. Enter the number of pallets contained in the shipment or load, if applicable.

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Dock Group Details

Table 1291 Dock Appointment, Appointment Details Estimate End Time Click this button to calculate and display the estimated end time in the End Time field. The estimated end time is calculated based on SAM definition for the productivity type, LOADING/UNLOADING To specify a pre-determined end time, enter the end time. Choose the time lookup to change the time.

End Time

Click Save to save the dock appointment.

12.51 Dock Group Details

You can enter constraints on the maximum number of appointments that can be taken for the group of docks associated with a node.
Table 1292 Dock Group Details, Dock Group Fields Node The node associated with the docks displays.

Table 1293 Dock Group Details, Dock Group Max No. of Appointments Action Remove Fields Start Time Indicates the start time of the time slot for which the maximum number of appointment constraint needs to be created. Click End Time Click this action button to remove the selected appointment constraints.

to create an appointment constraint.

Indicates the end time of the time slot for which the maximum number of appointment constraint needs to be created.

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271

View Holds

Table 1293 Sunday

Dock Group Details, Dock Group Max No. of Appointments Enter the maximum number of appointments you can take on this day in the time window across dock locations. Enter the maximum number of appointments you can take on this day in the time window across dock locations. Enter the maximum number of appointments you can take on this day in the time window across dock locations. Enter the maximum number of appointments you can take on this day in the time window across dock locations. Enter the maximum number of appointments you can take on this day in the time window across dock locations. Enter the maximum number of appointments you can take on this day in the time window across dock locations. Enter the maximum number of appointments you can take on this day in the time window.

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Click Save to save the maximum number of dock group appointment constraints.

12.52 View Holds

You can view holds that are applied to the selected outbound shipments in this screen.
Table 1294 Fields Shipment # Shippers Ref. # Plan # The outbound shipment number. The outbound shipment reference number. The delivery plan number the outbound shipment is associated with. View Holds, Shipment

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Table 1294 View Holds, Shipment Fields Enterprise Buyer Seller Ship Node Receiving Node Status Release # Has Hazardous Items Merge Node The enterprise associated with the outbound shipment. The identifier for the buyer. The identifier for the seller. The node from where the outbound shipment is shipped. The node that is receiving the outbound shipment. The outbound shipment status. The shipment release number to which the outbound shipment line belongs. Indicates if the outbound shipment contains hazardous items. If you have shipment lines coming from multiple nodes and want to consolidate them into one load, enter a node at which you want all dependent shipment lines to be consolidated with the parent shipment line. Note: Merge Node is only relevant in a Deliver Together dependency.

Table 1295 View Holds, Shipment Holds Actions Add Holds Fields Hold Description A brief description of the hold. Choose the that are held. Hold Status Hold Comment The current status of the hold. Any additional comments for the hold. icon to View History of the shipments This action takes you to the Add Holds screen where you can add holds to the selected outbound shipment.

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Table 1295 Actions Action Reason

View Holds, Shipment Holds

Select the action that you want to apply to the hold from the drop-down list. Enter the reason for the hold.

Table 1296 Fields

View Holds, Resolved Holds

Hold Description Reason

A brief description of the hold. The reason for changing this hold to resolved status.

12.53 Add Holds

You can add holds to the outbound shipment on this screen.
Table 1297 Fields Hold Type Reason Select the hold type associated with the outbound shipment from the drop-down list. Enter the reason for the hold. Add Holds, Shipment Holds

12.54 View History

Whenever the status of a shipment hold changes, the information regarding the status change is recorded in Selling and Fulfillment Foundation. In this screen, you can view the history of a shipment hold.
Table 1298 Fields Shipment# Shippers Ref. # Plan # The outbound shipment number. The outbound shippers reference number. The outbound shipments plan number View History, Primary Information

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Service Work Order Console Screens
The Work Order Console provides details on service requests such as provided and delivery services.

13.1 Work Order Search By All Attributes

You can search for work orders by all attributes in this screen.
Note: Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.

Table 131 Fields Node Across Nodes Enterprise

Work Order Search By All Attributes

Select the node you want to search for, if applicable. Select this option if you want to search for work orders across all nodes. Choose the field and lookup option to find the specific Enterprise you want use. Select this option if you want to search for work orders across all enterprises. Enter the work order number associated with the work order for which you want to search. Select the order number associated with the work order for which you want to search. Select the work order status range for which you want to search.

Across Enterprises Work Order # Order # Work Order Status

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Work Order List

Table 131 Work Order Search By All Attributes Fields Appointment Date Range Pre-call Status Open Work Orders Only Resource Pool Service Complexity Level Max Records Enter the appointment date range you want to search for, if applicable. Select the pre-call status associated with the work order you want to search for, if applicable. Select the check box if you want to search for open work orders, if applicable. Enter the resource pool of the work order you want to search for, if applicable. Select the service complexity level of the work order you want to search for, if applicable. Enter the maximum number of work orders you want returned from your search.

The search results are displayed in the Work Order List screen.

13.2 Work Order List

The Work Order List window displays the results of a work order search. You can perform actions on a single work order or multiple work orders by selecting the check box(es) of the work order(s) you want to perform an action on and choosing the applicable action from the action bar.
Table 132 Work Order List Actions View Details Select this action to view the work order details of the selected work orders. For more information see Work Order Details screen. Select the work order(s) for which you want to plan the appointment. This action can be performed only on work orders containing single appointments. For more information see Plan Work Order Appointment screen. This action takes you to the Record Completion screen to confirm an appointment for the selected work orders.

Plan Appointment

Record Completion

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Table 132

Work Order List This action takes you to the Record Service Failure screen to enter the reasons for the appointment service failure for the selected work orders. This action pops up the Cancel Work Order screen to provide the code and reason to cancel the work order. This action takes you to the Service Tools screen to add or remove the service tools associated with the selected work orders. The work order number associated with the work order. Click this link to view work order details. The node associated with the work order. The Enterprise associated with the work order. The status of the work order namely, Created, Cancelled and Completed. A flag Y is specified if the work order has multiple appointments, else the flag is set to N. The current appointment schedule associated with the work order. The current pre-call status associated with the work order.

Record Service Failure

Cancel Service Tools

Work Order # Node Enterprise Status Multiple Appointments Appointment Pre Call Status

13.3 Work Order Details

You can view the details of an work order in this screen. This screen lets you perform certain actions and enables you to view some of the associated screens.
Table 133 View Icons Active Alerts - This icon takes you to the Work Order Alerts screen to view the alerts associated with the work order. Status Audits - This icon takes you to the Work Order Status Audits screen to view the work order status audits. Work Order Details Screen, Primary Information

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Work Order Details

Table 133 Work Order Details Screen, Primary Information Instructions - This icon takes you to the Work Order Instructions screen to add or modify the instructions created for the work order. Notes - This icon takes you to the Work Order Notes screen to add notes or contact information associated with the work order. If notes have been added, the instead. icon is displayed

Service Tools - This icon takes you to the Service Tools screen to add or remove the service tools associated with the work order. Action View Holds This action lets you view and manage order holds. For more information refer to View Holds screen for field level descriptions of the screen. This action pops up the Cancel Work Order screen to provide the code and reason to cancel the work order.

Cancel Fields Work Order # Enterprise Node Order #

The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide.

Provider Organization Service Item Group

The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents that the work order performs a Provided Service If the work order is designated as both a Provided Service and a Delivery Service, the priority goes to the Provided Service.

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Table 133 Status

Work Order Details Screen, Primary Information The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled

Service Complexity Level Supervisor ID

The service complexity level for this work order. The identifier of the service supervisor associated with this work order.

The service location address can be specified in the Service Location panel of the work order details screen. For more information refer to the Service Location screen details.
Table 134 Fields Preferred Resource Pool ID The preferred resource pool for the work order. If the work order contains both a Provided Service and a Delivery Service, only the Provided Service resource pool is able to be selected as a Preferred Resource Pool ID. The resource ID associated with the preferred resource pool, if applicable. This box is checked if the requested capacity is overridden. The requested capacity for the work order. The allocated capacity for the work order. This also represents the blocked capacity when planning appointments. The total capacity in terms of weight. The total capacity in terms of volume. Work Order Details Screen, Capacity Information

Preferred Resource ID Override Requested Capacity Requested Capacity Allocated Capacity

Total Weight Total Volume

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Table 135 Work Order Details Screen, Execution Details Fields Pre Call Status Planning Complete Multiple Appointments Cancelled/Failed Appointments The pre-call status associated with the work order. To indicate whether the work order planning is complete. To indicate whether the work order has multiple appointments. The number of appointments that are cancelled or have failed. Click this link if you want to view the appointment details of cancelled or failed appointments. For more information see Work Order Appointments.

The Open Appointments panel have different actions for single and multiple appointments as described in the following table:
Table 136 Work Order Details Screen, Open Appointments Actions Plan Appointment This action takes you to the Plan Work Order Appointment screen if you did NOT select the Multiple Appointments checkbox when creating a work order. Note: This action is available only for single appointments. Add This action takes you to the Plan Work Order Appointment screen if you have selected Multiple Appointments checkbox when creating a work order. Note: This action is available only for multiple appointments. Change This action takes you to the Plan Work Order Appointment screen to modify an existing appointment for a work order. Note: This action is available only for multiple appointments. Record Completion This action takes you to the Record Completion screen to complete the appointment.

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Table 136

Work Order Details Screen, Open Appointments This action takes you to the Record Service Failure screen to enter the service failure reasons for the appointment. This action pops up a Modify Work Order screen to cancel the selected appointment. This action lets you view the Execution Details screen for completed appointments.

Record Failure

Cancel View Execution Details Fields Sequence No. Appointment Appointment Overridden Allocated Capacity Resource Pool ID Resource ID Appointment Status

The sequence number of the appointments. The current appointment date and time. Specifies whether the appointment is overridden. Specifies the allocated capacity for the appointment. The associated resource pool ID of the appointment. The associated resource ID of the appointment. The current status of the appointment. The valid statuses are: Open Failed Cancelled Completed

You can add or remove service lines from a work order in the Service Lines panel.
Table 137 Actions Add Line Remove Line This action takes you to the Add Service Lines screen to add service lines to the work order. This action removes the selected service lines by popping up the Modify Work Order screen. Enter the relevant information and select OK. The selected service lines are removed. Work Order Details Screen, Service Lines

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Work Order Details

Table 137 Work Order Details Screen, Service Lines Fields Item Related Info The item name and the description is provided. Click this link to view service request details. For more information, refer to the appropriate section in this guide. Item Group Code The group code of the service item is specified. For example, if the service is a Provided Service then the item group code is Provided Service. The quantity of the service items required.

Required Quantity

You can add or remove the products that are to be delivered as part of the work order.
Table 138 Work Order Details Screen, Products Being Delivered Actions Add Line This action takes you to the Add Products Being Delivered screen if you want to add a product with a delivery service. This action removes the selected product lines by popping up the Modify Work Order screen. Enter the relevant information and select OK. The selected product lines are removed.

Remove Line

Fields Item Related Info The item name and description is provided. Click this link to view service request details. For more information, refer to the appropriate section in this guide. PC UOM Required Quantity Delivered Quantity The items product class. The items unit of measure. The requested quantity by the service. The quantity to be delivered.

The work order is confirmed once the appointment and associated service lines are completed.

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13.4 Work Order Alerts

A list of alerts raised for a work order can be viewed in this screen. From the Alerts table, find the alert you want to view and click on the Alert ID link. The Alert Console appears. For more information about using the Alert Console, see the Selling and Fulfillment Foundation: Application Platform Configuration Guide.
Table 139 Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service Status The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled Service Complexity Level Supervisor ID The service complexity level for this work order. The identifier of the service supervisor associated with this work order. Primary Information

Provider Organization Service Item Group

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Table 1310 Actions View Details

Alerts

Foundation: Application Platform Configuration Guide.

Fields Alert ID Type Description Queue Priority Owner Raised On The alert ID. Click this link to view the alert details.

This action takes you to the alert detail screen for the selected alert ID. For more information about viewing the alert details, see the Selling and Fulfillment

The type of alert raised. For example, ON_FAILURE or FAILED_AUTH. A brief description of the alert. The queue the alert has been assigned to. The alert priority. The user who is handling the alert. The date the alert was raised.

13.5 Work Order Status Audits

You can view any status modifications performed against a work order in the Work Order Details screen.
Table 1311 Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The provider organization associated with the order. Primary Information

Provider Organization

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Table 1311 Primary Information Fields Service Item Group The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service Status The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled Service Complexity Level Supervisor ID The service complexity level for this work order. The identifier of the service supervisor associated with this work order.

Table 1312 Work Order Status Audits Screen, Status Audits Fields Sequence # The sequence number associated with the work order. Click on the to view and hide sequence details. The fields that can be viewed when expanded are explained below:

Attribute Old Value New Value

The name of the modified field. The old value of that field before modification. The new value of that field after modification.

Audit Time Action Modified By

The time the work order was audited. The action performed on the work order. The user that performed the modification.

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Table 1312 Fields Reason Comments

Work Order Status Audits Screen, Status Audits

The reason for the modification. Additional information as to why the modification was made.

13.6 Work Order Instructions

You can view or modify instructions for a work order in this screen.
Table 1313 Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service Status The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled Service Complexity Level Supervisor ID The service complexity level for this work order. The identifier of the service supervisor associated with this work order. Primary Information

Provider Organization Service Item Group

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Table 1314 Instructions Action Delete Instruction This action enables you to delete the selected instructions. Upon clicking this action, an alert window appears to confirm the deletion of instructions.

Fields Instruction Type Text The type of instruction, such as Gift, Pick, Pack, Ship, or Other. The specific instructions to be performed on the order. Specify the instruction URL next to the icon.

13.7 Work Order Notes

Miscellaneous information may need to be stored on a work order. For example, the contact information of the individual to whom a product is being delivered, or for whom a service is being provided, may need to be entered and stored. Various execution details may also need to be entered while the work order is being planned or completed, like notes.
Table 1315 Primary Information Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The provider organization associated with the order.

Provider Organization

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Table 1315 Fields

Primary Information

Service Item Group

The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service

Status

The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled

Service Complexity Level Supervisor ID

The service complexity level for this work order. The identifier of the service supervisor associated with this work order.

Table 1316 Fields Contact Time

Notes Screen, Notes

The time at which this note was added to the work order. This is defaulted to the creation time of the Notes pop-up window. The user who created this note. This is defaulted to the logged on user. The reason code for this note. The type of contact information on this note, for example phone or e-mail. The contact information on this note. For example, if contact type is phone, the contacts phone number can be entered here. If contact type is e-mail, the contacts e-mail address can be entered. The note for this work order.

Contact User Reason Code Contact Type Contact Reference

Add Note

Enter the relevant information and click Save to create the note.

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13.8 Service Tools

You can add tools on a work order that can be used to perform the necessary services, for instance a latter, or a tool kit.
Table 1317 Primary Information Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service Status The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled Service Complexity Level Supervisor ID The service complexity level for this work order. The identifier of the service supervisor associated with this work order.

Provider Organization Service Item Group

Table 1318 Service Tools Screen, Service Tools Action Remove Fields This action removes the selected service tools from the list.

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Table 1318

Service Tools Screen, Service Tools The identifier of the service tool. The unit of measure for the service tool. The short description of the service tool. The quantity of the service tool that is required to perform this work order. Any additional comment.

Service Tool ID UOM Short Description Required Quantity Comments

13.9 View Holds

Work orders can be placed on hold, preventing them from being processed by certain transactions, and preventing certain modification types from being applied. Using the Applications Manager, you can configure which transactions and modification types are disallowed for a work order on a particular hold type. Additionally, hold types can be configured to be applied automatically, for instance on work order creation, or upon resolution of another hold. For more information about defining and configuring hold types, see the Sterling Distributed Order Management: Configuration Guide.
Table 1319 Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service Primary Information

Provider Organization Service Item Group

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Table 1319 Primary Information Fields Status The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled Service Complexity Level Supervisor ID The service complexity level for this work order. The identifier of the service supervisor associated with this work order.

Table 1320 Work Order Holds Screen, Work Order Holds View Icons View History Action Add Holds Fields Hold Description Hold Status Hold Comment Action Reason The description of the hold. The status of the hold. Holds can either be in created, resolved, or rejected status. The reason for applying this hold to the order, or changing the status of the hold. Select from the drop-down list the status to which you want to move this hold. Enter the reason for changing the status of this hold. This action takes you to the Add Holds screen, where you can add holds to an order. This icon takes you to the View History screen, where you can view the holds history.

Table 1321 Work Order Holds Screen, Resolved Holds View Icons View History This icon takes you to the View History screen, where you can view the holds history.

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Table 1321 Fields Hold Type Reason

Work Order Holds Screen, Resolved Holds

The description of the hold. The reason for changing this hold to resolved status.

Click Save to update the changes made in the screen, and close it.

13.10 Add Holds

You can add a hold to a work order, if that hold is not already being applied to the work order in created or rejected status. If you add a hold that was previously applied and now in resolved status, it removes that hold from the list of approved holds, and reset its status to created. That hold maintains its previous history records for that work order, and further status modifications is added on to that history.
Table 1322 Fields Hold Type Reason Select the hold type you want to apply to the order from the drop-down list. Select the reason for adding this hold to the order. Add Holds Screen, Work Order Holds

Click Save to close this screen and apply the selected hold to the work order.

13.11 View History

Every time the status of a work order hold changes, useful information regarding the status change is recorded in Selling and Fulfillment Foundation. You can view, in this screen, the history of a work order hold.

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Table 1323 Primary Information Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service Status The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled Service Complexity Level Supervisor ID The service complexity level for this work order. The identifier of the service supervisor associated with this work order.

Provider Organization Service Item Group

Table 1324 Hold History Screen, Work Order Holds Fields Hold Type Date/Time User ID Status The hold type for which the history is being displayed. The date and time when the holds status changed. The user who performed the change on the hold. The status that the hold was moved to.

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Table 1324 Comment

Hold History Screen, Work Order Holds The reason for the holds creation or status change, if applicable. The transaction responsible for the holds status change.

Hold Transaction

13.12 Service Location

Table 1325 View Icons Address Details- Choose this icon to modify or add a service location address in the Service Location panel of the Work Order Details screen. Additional Address Questions - Choose this icon to view or modify answers to address questions for this ship to address. If any questions have already been answered, a icon is displayed. For more information about the screen that is displayed, see the Questions screen. Permit Questions - Choose this icon to view or modify answers to permit questions for this ship to address. If any questions have already been answered, a icon is displayed. For more information about the screen that is displayed, see the Questions screen. This icon is only available at the order level. Fields Address Line 1 Address Line 2 Address Line 3 The ship to address line 1. The ship to address line 2. The ship to address line 3. Service Location Screen, Address

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Table 1325 Service Location Screen, Address Address Line 4 Address Line 5 Address Line 6 City State Postal Code Country First Name Middle Name Last Name Company Day Time Phone Evening Phone Mobile Phone Fax E-mail Additional Address and / or Permit Questions have been answered for this address. The ship to address line 4. The ship to address line 5. The ship to address line 6. The city where the service has to be performed. The state to which the city belongs to. The postal code of the city. The country where the service has to be performed. The vendors first name. The vendors middle name. The vendors last name. The company name of the vendor. The vendors day time phone number. The vendors evening time phone number. The vendors mobile number. The fax number. The vendors e-mail address. This field is shown when additional address and/or permit questions have been answered for this address. Selecting the Retain Existing Answers radio button saves the answers for this address. Selecting Clear Answers clears all answers for this address.

Click Save to update any modifications in the screen.

13.13 Plan Work Order Appointment

You can take work order appointments in this screen. If you are planning a single appointment work order select Plan Appointment in the Work Order Details screen. Instead if the work order consists of multiple appointments you can choose Add in the Open Appointments panel of the Work Order Details screen or Change to modify an existing work order.

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Table 1326 Action

Plan Work Order Appointment Screen, Work Order

Save AppointmentS

The work order appointment is saved with the help of this action. Upon clicking Save Appointment the Modify Work Order screen appears. Enter the relevant information and click OK.

Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to appropriate section in this guide. Provider Organization Service Item Group The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service Status The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled Service Complexity Level Supervisor ID Table 1327 Action Product Availability The availability of the product can be found by selecting this action. This action takes you to the Product Availability screen where you can view the available products necessary to fulfill the appointment. The service complexity level for this work order The supervisor on this work order. Plan Work Order Appointment Screen, Constraints

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Table 1327 Plan Work Order Appointment Screen, Constraints Fields Waiting for Sequence Line All Product Lines Available Constraints window This flag is set to inform if there is any wait for sequence line completion before scheduling the appointment. This flag is set to Y if all products are available. Mentions if there are any constraints applicable for the work order.

Table 1328 Plan Work Order Appointment Screen, Override Action Resource Availability The resource pool details can be obtained by selecting this action. This action takes you to the Resource Availability screen where you can view the available resources necessary to fulfill the appointment.

Fields Consider Supplemental Capacity Resource Pool Ignore Product Availability Resource ID Ignore Node Notification Time Check this option if you want to consider supplemental capacity when looking for available resources for this appointment. Select the resource pool applicable for overrides, if applicable. Check this option if you want to ignore product availability during the capacity inquiry. Select the resource ID applicable for overrides, if applicable. Check this option if you want to ignore the nodes requested minimum notification time during appointment inquiry and update.

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Table 1329 Fields

Plan Service Appointment Screen, Available Slots

Currently Chosen Appointment Slot Start Date Number of Days to Consider

By default, the first available date and time displays. If overridden, it updates to reflect the values you choose. The first day displayed in the available slots table. Choose the Calendar lookup to change the date. Enter the number of days beyond the start date that display in the available slot table. If the date for which you would like to schedule the service appointment does not appear within the available slots panels, you can increase this value to see available slots past what is currently displayed. To refresh the available slots table to new dates, enter a value and choose Go.

Requested Capacity

The capacity requested to plan the appointment duration. This field cannot be modified for single appointment work orders since the entire requested capacity is assumed. For multiple appointment work orders, the entire requested capacity minus the allocated capacity appears in this field. This number can be adjusted based on your needs. The chosen appointment is planned with this amount of capacity. If you intend to change the requested capacity, the GO button must be clicked before an appointment can be taken. This is to make sure that there is sufficient capacity available in the chosen slot to accommodate the new requested capacity value. The requested capacity can be zero but cannot be negative.

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Table 1329 Plan Service Appointment Screen, Available Slots Fields Slot (Start Time - End Time) Available Slots Calendar The name of time slot and the range of time each time slot spans. There is one row for each time slot. Time slots do not overlap. The first available time slot is automatically highlighted. Select this to choose the first time slot. Time slot availability is indicated by: - The time slot has sufficient capacity. Select to make this the Currently Chosen Appointment Date. on a white or blue background - The time slot does not have sufficient capacity. - The time slot is the preferred time slot for this customer. on a gray background - The region is not serviced for the time slot. A gray background - The time slot is never serviced.

Note: The Available Slots inner panel on this screen does not display the days graph or the calendar when there is no available capacity for the resource pool.

13.14 Product Availability

The availability of the products can be viewed in this screen to make appointment changes.
Table 1330 Primary Information Fields Work Order # Enterprise Node The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order.

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Product Availability

Table 1330 Fields Order #

Primary Information

The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service

Provider Organization Service Item Group

Status

The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled

Service Complexity Level Supervisor ID

The service complexity level for this work order. The identifier of the service supervisor associated with this work order.

Table 1331 Actions ATP Options

Product Availability Screen, Product Availability

The item or items availability to promise options can be viewed by selecting this action. For more information about ATP options, see the Sterling Global Inventory Visibility: User Guide. This action takes you to the Change Nodes screen, when you can change the Ship Node or Procurement Node for this item.

Changes Nodes

Fields Item ID PC UOM Item Description The product item ID. Product class of the item. The unit of measure of the item. The item description.

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Table 1331 Product Availability Screen, Product Availability Ship Node Procure From Node The items ship node. The items procurement node. A Available Quantity Available Date icon indicates that the item is awaiting

acceptance from a store or node. The available quantity of the items inventory. The items available date for shipping or performing the work order.

Future Availability Date The future availability date as indicated by a user. Comments Comments as indicated by a user.

Click Save to update any changes made to this screen.

13.15 Change Nodes

Table 1332 Change Nodes Fields Order # Line # Item ID Unit of Measure Product Class Ship Node The order number. The line number. The item identifier. The unit of measure for this item. The product class for this item. The ship node for this item. To change the ship node, enter a new ship node or select you to the node lookup screen. Procure From Node The procurement node for this item. To change the procurement node, enter a new procurement node or select screen. which takes you to the node lookup which takes

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Resource Availability

Click Save to save changes.

13.16 Resource Availability

The availability of the resources can be viewed in this screen.
Table 1333 Fields Resource Pool Resource Pool Description Node Capacity Organization Supervisor ID Table 1334 Fields Start Date Number of Days To Display The first day displayed in the available slots table. Choose the Calendar lookup to change the date. Enter the number of days beyond the start date that display in the available slot table. If the date for which you would like to view the capacity details does not appear within the available slots panels, you can increase this value to see available slots past what is currently displayed. To refresh the available slots table to new dates, enter a value and choose Go. Resource ID The identification of the resource associated with the appointment. Resource Availability Screen, Resource Availability The name of the resource pool associated with the work order. The description of the resource pool. The ship node of the resource pool. The organization of the capacity node. Resource Availability Screen, Resource Pool

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13.17 Record Completion

The appointment record can be completed by entering the information in the Execution Information panel and by selecting the associated service and product lines.
Table 1335 Primary Information Work Order # Order # The work order number associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The service complexity level for this work order. The current status of the appointment. The valid statuses are: Open Failed Cancelled Completed Appointment Overridden Supervisor ID Resource Pool ID Resource ID Allocated Capacity Appointment Sequence # Appointment Dates Stop # Specified whether the appointment is overridden. The identifier of the supervisor associated with this work order. The identifier of the resource pool that is executing this appointment. The identifier of the resource that is executing this appointment. The capacity allocated for this appointment. The sequence in which this appointment was taken. The range of appointment dates and time for service execution. The stop number in the route of the resource that corresponds to this appointment.

Service Complexity Level Appointment Status

Service Work Order Console Screens

303

Record Completion

Table 1335

Primary Information

Execution Details Expected Start Time Expected End Time Work Effort Hours Execution Start Time Execution End Time Executed By Execution Reason Items Not Used Non Inventory Items Returned Additional Equipment Used Execution Comments Alerts Attention Required Check this if you want a supervisor to be notified every time a change is made to a this appointments execution details. Enter the message that should be sent to the sales representative upon changes to this appointments execution details. Enter the message that should be sent to the scheduler upon changes to this appointments execution details. The expected service execution start date and time. The expected service execution end date and time. The total time for the effort involved for the appointment specified in denominations of hours. The service execution start date and time. The service execution end date and time. The service-engineers name who performed the service. Select the execution reason for this appointment from the drop-down list. Enter the items that were returned back and were not used as part of the task. Enter the special tools, used for a specific task, that were used and then returned back. Enter any additional equipment that was used during the task. Additional information about the appointment execution.

Alert Sales

Alert Scheduler

Vehicle Information Vehicle # Enter the number of the vehicle used for this appointment order.

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Table 1335 Primary Information Odometer Reading Request For Maintenance Enter the odometer reading of the vehicle used for this appointment. Enter any maintenance work needed on the vehicle used for this appointment.

Table 1336 Record Completion Screen, Team Members Fields User ID User Name The identifier of a team member associated with this appointment. The name of a team member associated with this appointment.

Note: The list of team members gets automatically populated by Selling and Fulfillment Foundation if a resource ID is selected on the appointment, and if team members have been assigned to that resource in the Applications Manager. For more information about assigning team members to a resource, refer to the Sterling Global Inventory Visibility: Configuration Guide.

Table 1337 Record Completion Screen, Service Lines Fields Item Related Info Item Group Code The item name and the description is provided. The group code of the service item is specified. For example, if the service is a Provided Service then the item group code is Provided Service. The quantity of the service items required.

Required Quantity

Table 1338 Record Completion Screen, Products Being Delivered Fields Item Related Info PC The item name and description is provided. The items product class.

Service Work Order Console Screens

305

Record Service Failure

Table 1338 Fields UOM Quantity To Be Delivered

Record Completion Screen, Products Being Delivered

The items unit of measure. The requested quantity to be delivered by the service. The quantity that was actually delivered by the service.

Actual Delivered Quantity

Click the Complete button to record the service completion once the details are entered in the fields.

13.18 Record Service Failure

You can record reasons for service failure from the Work Order Details screen or from the Work Order List screen by selecting single appointments only. For multiple appointments the failure reasons can be recorded only from the work order details screen.
Table 1339 Work Order # Order # Primary Information The work order number associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The service complexity level for this work order. The current status of the appointment. The valid statuses are: Open Failed Cancelled Completed Appointment Overridden Specified whether the appointment is overridden.

Service Complexity Level Appointment Status

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Record Service Failure

Table 1339 Primary Information Supervisor ID Resource Pool ID Resource ID Allocated Capacity Appointment Sequence # Appointment Dates Stop # Execution Details Expected Start Time Expected End Time Work Effort Hours Execution Start Time Execution End Time Executed By Execution Reason Items Not Used Non Inventory Items Returned Additional Equipment Used Execution Comments Alerts The expected service execution start date and time. The expected service execution end date and time. The total time for the effort involved for the appointment specified in denominations of hours. The service execution start date and time. The service execution end date and time. The service-engineers name who performed the service. Select the execution reason for this appointment from the drop-down list. Enter the items that were returned back and were not used as part of the task. Enter the special tools, used for a specific task, that were used and then returned back. Enter any additional equipment that was used during the task. Additional information about the appointment execution. The identifier of the supervisor associated with this work order. The identifier of the resource pool that is executing this appointment. The identifier of the resource that is executing this appointment. The capacity allocated for this appointment. The sequence in which this appointment was taken. The range of appointment dates and time for service execution. The stop number in the route of the resource that corresponds to this appointment.

Service Work Order Console Screens

307

Record Service Failure

Table 1339

Primary Information Check this if you want a supervisor to be notified every time a change is made to a this appointments execution details. Enter the message that should be sent to the sales representative upon changes to this appointments execution details. Enter the message that should be sent to the scheduler upon changes to this appointments execution details.

Attention Required

Alert Sales

Alert Scheduler

Vehicle Information Vehicle # Odometer Reading Request For Maintenance Enter the number of the vehicle used for this appointment order. Enter the odometer reading of the vehicle used for this appointment. Enter any maintenance work needed on the vehicle used for this appointment.

Table 1340 Fields User ID User Name

Record Completion Screen, Team Members

The identifier of a team member associated with this appointment. The name of a team member associated with this appointment.

Note: The list of team members gets automatically

populated by Selling and Fulfillment Foundation if a resource ID is selected on the appointment, and if team members have been assigned to that resource in the Applications Manager. For more information about assigning team members to a resource, see the Sterling Global Inventory Visibility: Configuration Guide.

Click Save after entering the relevant information for the service failure.

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Work Order Appointments

13.19 Work Order Appointments

You can view cancelled or failed appointments by selecting the link for Cancelled/Failed Appointments in the Work Order Details screen Execution Details panel.
Table 1341 Primary Information Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service Status The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled Service Complexity Level Supervisor ID The service complexity level for this work order. The identifier of the service supervisor associated with this work order.

Provider Organization Service Item Group

Service Work Order Console Screens

309

Execution Details

Table 1342 Actions View Details

Work Order Appointments Screen, Closed Appointments

This action takes you to the Execution Details screen where you can view the details of failed appointments. Note: You cannot view the details of the cancelled appointment.

Fields Sequence No. Appointment Appointment Overridden Allocated Capacity Resource Pool ID Resource ID Appointment Status The line sequence number. Click this link to view the Execution Details screen. The confirmed or cancelled appointment date and time. Specifies the value of appointment overridden flag. The allocated capacity of the appointment line. The identification of the resource pool associated with the appointment. The identification of the resource associated with the appointment. Specifies the current status of the appointment. The valid statuses are: Open Failed Cancelled Completed

13.20 Execution Details

You can view the execution details of an appointment by selecting the View Execution Details action in the Work Order Details screen, Open Appointment panel.

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Execution Details

Note: You cannot view the details for the cancelled appointments.

Table 1343 Primary Information Work Order # Order # The work order number associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The service complexity level for this work order. The current status of the appointment. The valid statuses are: Open Failed Cancelled Completed Appointment Overridden Supervisor ID Resource Pool ID Resource ID Allocated Capacity Appointment Sequence # Appointment Dates Stop # Execution Details Specified whether the appointment is overridden. The identifier of the supervisor associated with this work order. The identifier of the resource pool that is executing this appointment. The identifier of the resource that is executing this appointment. The capacity allocated for this appointment. The sequence in which this appointment was taken. The range of appointment dates and time for service execution. The stop number in the route of the resource that corresponds to this appointment.

Service Complexity Level Appointment Status

Service Work Order Console Screens

311

Execution Details

Table 1343

Primary Information The expected service execution start date and time. The expected service execution end date and time. The total time for the effort involved for the appointment specified in denominations of hours. The service execution start date and time. The service execution end date and time. The service-engineers name who performed the service. Select the execution reason for this appointment from the drop-down list. Enter the items that were returned back and were not used as part of the task. Enter the special tools, used for a specific task, that were used and then returned back. Enter any additional equipment that was used during the task. Additional information about the appointment execution.

Expected Start Time Expected End Time Work Effort Hours Execution Start Time Execution End Time Executed By Execution Reason Items Not Used Non Inventory Items Returned Additional Equipment Used Execution Comments Alerts Attention Required

Check this if you want a supervisor to be notified every time a change is made to a this appointments execution details. Enter the message that should be sent to the sales representative upon changes to this appointments execution details. Enter the message that should be sent to the scheduler upon changes to this appointments execution details.

Alert Sales

Alert Scheduler

Vehicle Information Vehicle # Enter the number of the vehicle used for this appointment order.

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Execution Details

Table 1343 Primary Information Odometer Reading Request For Maintenance Enter the odometer reading of the vehicle used for this appointment. Enter any maintenance work needed on the vehicle used for this appointment.

Table 1344 Primary Information Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service Status The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled Service Complexity Level Supervisor ID The service complexity level for this work order. The identifier of the service supervisor associated with this work order.

Provider Organization Service Item Group

Service Work Order Console Screens

313

Add Service Lines

Table 1345 Actions Remove

Record Completion Screen, Team Members

This action removes the selected team members from the list of team members associated with this appointment.

Fields User ID User Name The identifier of a team member associated with this appointment. The name of a team member associated with this appointment.

Note: The list of team members gets automatically

populated by the Selling and Fulfillment Foundation if a resource ID is selected on the appointment, and if team members have been assigned to that resource in the Applications Manager. You can add team members by clicking the icon. For more information about assigning team members to a resource, see the Sterling Global Inventory Visibility: Configuration Guide.

13.21 Add Service Lines

You can add service lines to the work order details with the help of this screen.
Table 1346 Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. Primary Information

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Add Service Lines

Table 1346 Primary Information Fields Provider Organization Service Item Group The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service Status The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled Service Complexity Level Supervisor ID The service complexity level for this work order. The identifier of the service supervisor associated with this work order.

Table 1347 Add Service Lines Screen, Provided Services Fields Item ID Description Ship Node Line Qty The provided service item ID. The provided service item description. The shipping node associated with the service The service item quantity.

Table 1348 Add Service Lines Screen, Delivery Services Fields Item ID Description Ship Node Line Qty The delivery service item ID. The delivery service item description. The shipping node associated with the delivery. The delivery item quantity.

Click Save after selecting the relevant provided services and delivery services.

Service Work Order Console Screens

315

Add Products Being Delivered

13.22 Add Products Being Delivered

The products being delivered is added to the work order using this screen.
Table 1349 Fields Work Order # Enterprise Node Order # The work order number associated with the work order. The Enterprise associated with the work order. The node associated with the work order. The order number associated with the work order. Click this link to view order details. For more information, refer to the appropriate section in this guide. The provider organization associated with the order. The service item group code associated with the order. For example, Provided Service represents service group code for Provided Service Status The current status of the work order. The valid statuses are Work Order Created Work Order Completed Work Order Cancelled Service Complexity Level Supervisor ID The service complexity level for this work order. The identifier of the service supervisor associated with this work order. Primary Information

Provider Organization Service Item Group

Table 1350 Delivered Fields Item ID PC

Adding Products Being Delivered Screen, Products Being

The item ID to be delivered. Product class of the item.

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Cancel Work Order

Table 1350 Adding Products Being Delivered Screen, Products Being Delivered Fields UOM Description Ship Node Delivery Date Required Qty The unit of measure of the item. The item description. The items ship node. The requested delivery date of the product on the order line. The items required quantity.

Click Save once the relevant products are added.

13.23 Modify Work Order

The modify work order window appears when you make modifications to the work order details or work order appointment screens.
Table 1351 Modifying a Work Order Field Reason Code Comments Descriptions Select the reason code for work order modification. Additional information about why the work order was modified.

13.24 Cancel Work Order

You can provide a cancellation code and reason for cancelling a work order.

Service Work Order Console Screens

317

Questions

Note: Work order cancellation depends on the status of

the service lines. If the work order contains any service lines that are completed and any products that are delivered, the work order status is marked as Completed and any remaining open appointments are Cancelled and their allocated capacity is removed from the associated resource pool.
Cancel Work Order Descriptions Select the reason code for work order cancellation. Additional information about why the work order was cancelled.

Table 1352 Field Reason Code Comments

13.25 Questions
The address or permit questions and answer options displayed on this screen are preconfigured. For more information about configuring questions and answer options, refer to the Sterling Distributed Order Management: Configuration Guide. Once you have selected or entered your necessary answers, click Save.

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14
Accept/Reject Transfer Console Screens
The Accept/Reject Transfers console allows you to accept or reject procurement requests that are currently awaiting acceptance.

14.1 Accept/Reject Procurement Requests

Table 141 Fields Procure From Node Order # / Line # Item PC UOM Ship Node Quantity Action Action Quantity This field is defaulted to the node of the user that is logged in. The order number and line number of the procurement request that is awaiting acceptance. The requested item on the order or line. The product class of the item. The unit of measure. The ship node requesting the transfer of inventory. The requested quantity. Select whether to accept or reject this request. Depending on your action, select the quantity you are accepting or rejecting. Accept/Reject Procurement Requests

Click Save to confirm your acceptances or rejections.

Accept/Reject Transfer Console Screens

319

Accept/Reject Procurement Requests

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15
Serviced Area Search Screens
The serviced area search console allows you to check whether an enterprise services a particular postal zip code through a seller organization for a given service type. Selling and Fulfillment Foundation looks for available resources and capacity across all the resource pools for the users enterprise.

15.1 Serviced Area Search

This search screen determines whether or not the requested service type is serviced for the a given enterprise, seller organization and postal code, and whether capacity is currently available for each time slot of each day. If no zip code is entered in the search screen, Selling and Fulfillment Foundation behaves in one of the following ways: If a region or set of regions is not defined by a set of zip codes, Selling and Fulfillment Foundation returns the service availability for that region or set of regions. If all the regions are defined by postal zip codes, Selling and Fulfillment Foundation returns no service availability.
Table 151 Fields Enterprise Seller Country From the drop-down list, select the enterprise that is responsible for the services. From the drop-down list, select the seller organization that provides the services. This field is defaulted to the country of the user that is logged in. Serviced Area Search

Serviced Area Search Screens

321

Serviced Area List

Table 151 Serviced Area Search Fields Service Type Postal code From the drop-down list, select the service type that you want to search for. This field is mandatory. Enter the postal code that you want to search for.

The Serviced Area List screen is displayed as a result of this search.

15.2 Serviced Area List

This list screen displays whether or not the service type for the requested postal code is serviced for each time slot, and for each day.
Table 152 Serviced Area List Screen, Available Slots Fields Slot (Start Time- End Time) Days of Week Indicates the time slots associated with this region. If the requested postal code is serviced for the day of the week and capacity is available, a green checkmark appears. If the requested postal code is serviced for the day the week but capacity is not available, a red cross appears. If the requested postal code is not ever serviced for the day of the week, a grey background appears, with no icon on top of it.

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16
Route Entry Screens
The route entry console allows you to plan the route of a nodes resources throughout the day. For example, a resource that has 4 appointments in a given day may want to sequence them in the most efficient possible way by specifying stop numbers, and expected start time for each appointment.

16.1 Work Order Appointments Search

This screen looks for open appointments in a time range for a given node. A resource pool and a resource can be specified to narrow down the search. Otherwise, all appointments within the specified time range for all the resource pools and resources for a node is returned.
Table 161 Fields Node Delivery Service Provided Service Resource Pool Resource Appointment Start Date Enter the node from which the provided or delivery services are being performed. Check this if you want to look for delivery service appointments. Check this if you want to search for provided service appointments. From the drop-down list, select the resource pool whose appointments you want to search for. From the drop-down list, select the resource whose appointments you want to search for. Select the start date of the appointments you are searching for. Work Order Appointments Search

Route Entry Screens

323

Override Team Members

The Route Entry screen is displayed as a result of this search.

16.2 Route Entry

This screen displays the list of appointments, grouped by resource pool.
Table 162 Route Entry Screen, Work Order Appointments Actions Override Team Members Fields Work Order # / Appt # Promised Appointment Resource Stop # Expected Start Time Expected End Time The appointment number, and work order number in which that appointment is defined. The date and time of the appointment. From the drop-down list, select the resource responsible for completing the appointment. Enter which stop number this appointment corresponds to in your resources route. Enter the expected start time of the appointment. Enter the expected end time of the appointment. This action takes you to the Override Team Members screen, where you can override the default team members for all the selected appointments.

Click Save to update the routing information for the modified appointments.

16.3 Override Team Members

This screen allows you to override the list of assigned team members to an appointment. Overriding team members resets the list of team members for an appointment, and replace it anew.

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Override Team Members

Table 163 Fields User ID User Name

Override Team Members Screen, Team Members

The identifier of the team member to be associated with the selected appointments. The name of the team member to be associated with the selected appointments.

Use the done.

icon to add new team members, and click Save once you are

Route Entry Screens

325

Override Team Members

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Index
A
Accept action, 20 Accept/Reject Procurement Request screen. See procurement requests, accepting Across Enterprises checkbox, 27 Action Quantity field, 20 activity demand, 235 Add Delivery Request action, 39, 86 Add Holds action, 82 Add Logical Kit action, 45 Add Payment Type action, 101 Add Products Being Delivered action, 316 Add Service Request action, 40 Address Lookup action, 32 address questions. See questions addresses, 224 billing, 59 forward to, 65 more, 65 ship to modifying, 49 Alert ID field, 52 alerts, 51 creating, 247 queues, 52 service work orders, 283 shipments, 232 Allow Overage action, 206 answer options, 21, 22 Appointment Date field, 90, 91 Appointment field, 47 Appointment Type field, 269 appointments, 5, 7, 11, 18, 280, 309 completing, 303 planning, 295 recording service failure, 306 searching, 5, 18, 323 stop numbers assigning, 6 taking, 11, 12 team members adding, 17 changing, 16 managing, 15 overriding, 17 removing, 17 viewing, 16 viewing, 6, 18 viewing planned, 12 Associate Delivery Request action, 39, 85 Associate Service Requests action, 45 ATP options, 300 audits, 75, 229 Authorization Expiration Date field, 115 Authorize action, 117 Authorized field, 43 availability notes, 50 Available To Return field, 84 Awaiting Reservation Acceptance status, 19

B
Buyer Account Number field, 28

327

C
calendars, 299 Cancel action, 35 capacity, 279, 321 See Also questions supplemental, 11 considering, 12 Carrier Account # field, 53 Carrier Sort Lane field, 219 carriers, 51, 85 modifying, 92 Case Content Verification Not Required field, 235 chained orders. See related orders Charge Actual Freight field, 53 Charge Amount field, 97 Charge Category field, 97 Charge Name field, 97 Charge Sequence field, 106 charges, 92, 96, 117, 225 Collected field, 43 Collected Through AR? field, 59 collection details, 113 Comment field, 274 Confirm action, 35 Consider Supplemental Capacity flag, 297 containers, 62, 227 packing, 240, 244 Copy Order action, 35, 88 Counter Offer action, 68 Create Credit Memo action, 101, 112 Create Debit Memo action, 101, 112 Create Dependency action, 45, 147 Create Order action, 26 create outbound shipments, 205 Create Return action, 35 Create Work Order action, 40 Created For Return # field, 51 credit cards, 102 Currency field, 53 customer accounts, 104 Customer PO Number field, 53 customers preferred, 13 schedule, 11

CVV Authorization Code,

116

D
dates, 78, 170, 231 Date/Time field, 274 Delivery Date field, 46 delivery dates, 209 delivery methods, 130 delivery requests, 46, 85 options, 193 searching, 187 dependencies, 44, 45 creating, 145 viewing, 147 derived orders. See related orders discounts, 92 discrepancies, 78 reasons, 79 types, 79 distribution rules, 129 Dock Appointment Scheduling managing docks, 271 searching for an appointment, 267 taking a new appointment, 269 viewing dock schedule details, 268 Draft Order Created status, 51 draft orders, 33

E
environment variable INSTALL_DIR, xxx INSTALL_DIR_OLD, xxx Estimate End Time field, 271 estimated time of shipment. See ETS field ETS field, 90 Exchange Order With Type field, 28 Exchange Type field, 41, 51 exchange types, 28, 51 execution details, 280, 310 Execution Details screen. See team members, managing Execution Status field, 219 Expected End Time field, 6

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Expected Start Time field, 6

items substituting, 148

F
financials, 53 For Resp # field, 69 Freight Terms field, 53 fulfillment types, 129, 181 Funds From Return field, 102, 113 Future Availability Date field, 50

K
Kit Code field, 133, 134 kit components, 44, 133 adding, 149

L
line availability, 45, 143 Line Qty field, 46 Line Quantity field, 47 lines searching, 118 unscheduling, 124 lists, 17 creating, 18 loads, 226 logical kits, 238 See Also kit components

G
gifts, 44

H
Has Shortage field, 219 history orders, 35, 202 Hold Transaction field, 274 Hold Type marker, 274 hold types, 81 Holds viewing, 272 holds, 35 adding, 292 viewing, 290

M
made to customer. See MTC made to order. See MTO Manage Dock Group field, 268 Minimum Fill Quantity field, 128 minimum notification time, 12 Modification Levels field, 76 modification types, 81 Modification Types field, 76 MTC (Made To Customer), 57 MTO (Made To Order), 57 Multiple Appointments flag, 87

I
Ignore Node Notification Time flag, 12 Ignore Product Availability flag, 297 Initiator field, 66 INSTALL_DIR, xxx INSTALL_DIR_OLD, xxx instructions, 44, 63, 179 adding, 64 modifying, 64 Intentional Backorder flag, 130 inventory information, 138 invoice types, 59 invoices, 58 charges, 98 taxes, 99

N
negotiations, 65 history, 70 lines, 72 statuses, 66 node notification time

329

ignoring, 12 nodes, 12, 54, 128, 144, 247 changing, 301 procuring, 129 scheduling, 79 notes, 64 availability, 50 Notification Reference field, 54 Notification Type field, 54 Number Of Days To Consider field, 13 Number of Days To Display field, 267

O
Offer action, 68 options, 178 Order Available On System field, 235 order lines, 43 orders creating, 25 searching, 21, 27 organizations, 248 details, 203 Over Ship Quantity field, 222 Overage Allowed field, 235 Override Release Date field, 81 Override Release Date flag, 80 Override Team Members action, 18 Override Team Members screen. See team members

Plan Work Order Appointment screen. See appointments, viewing planned plans selecting, 249 postal code, 9 postal codes, 33, 321 Pre-call Status field, 56 Preferred Resource ID field Preferred Resource Pool ID field Pre-settled Amount field, 128 Pre-settled Quantity field, 128 pre-settlements, 128 Price Program field, 53 printing, 244 Priority Code field, 52 Procure From Node field, 319 procurement requests, 19 accepting, 20, 319 nodes, 19 rejecting, 20, 319 viewing, 19 product availability, 299 Products being Delivered field, 56 products delivered, 282

Q
questionnaire. See questions questions, 204 answering, 22 capacity impact, 22 viewing, 22 Questions screen. See questions queues, 52

P
Pack And Hold flag, 219 Pack Container action, 240 Packed Quantity field, 219 payment collection, 58 payment information, 100 adding, 109 Payment Rule field, 101 payment status, 43 Payment Type Status field, 104 payment types, 103, 109, 110 permit questions. See questions Plan Appointment action

R
Raised On field, 52 Recv Node field, 46 Refund action, 118 Reject action, 20 related orders, 73 Relationship field, 74 Release action, 35, 80 Release From ESP Hold action, 218

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Release Immediately flag, 80 releases, 54 adding, 251 searching, 161 Remove action, 35 Remove Line action, 45 Removing shipments from wave, 215 Requested Cancel Date field, 52 Requested Delivery Date field, 51 Requested Ship Date field, 52 Required Quantity field, 8 resource availability, 302 Resource Availability field, 297 Resource field, 6 resource pools, 6, 18, 297, 321 resources. See service resources Resp # field, 69 Restore action, 35 Return Against Order field, 84 Return By Gift Recipient field, 84 Return To Node field, 84 routes, 323, 324 entering, 5 stop numbers, 5 Routing Error Code field, 220

S
Sale Voided Orders checkbox, 28 Save Appointment action, 13, 296 Schedule action, 34, 79 Scheduled status, 35 scheduling, 79 rules, 79 Scheduling Rule field, 52, 80, 81 segment numbers, 57 segment types, 57, 138 service complexity levels, 279 service item groups, 57, 278 service items time slots viewing available, 10 service lines, 56, 281 adding, 314 service locations, 294

service requests, 46 adding, 141 associating, 139 fulfillment types, 181 high priority, 12 options, 178 searching, 172 service resources, 5 appointments stop numbers, 6 routes entering, 5 service tools, 7, 8, 289 adding, 8 removing, 8 viewing, 8 Service Tools screen. See service tools service types, 9, 322 service work order service tools removing, 8 service work orders, 11, 55, 277 appointments, 7, 309 searching, 5, 18 taking, 11, 12 team members, 15, 16, 17 viewing, 6, 18 viewing planned, 12 cancelling, 317 creating, 87 modifying, 317 searching, 7, 11, 16 service tools, 7 adding, 8 viewing, 8 Serviced Area List screen. See time slots, viewing available Serviced Area Search screen. See serviced areas, searching serviced areas determining, 9 searching, 9, 321 services, 51 modifying, 92 services. See service items

331

Ship Complete checkbox, 53 Ship Line Complete action, 167 ship modes, 63 Ship Node field, 46 ship nodes. See nodes Ship Together flag, 166 shipment audits, 237 shipment dates, 209 Shipment Sort Lane field, 219 shipments, 61, 63, 144, 168, 216 cancelling, 244 creating, 205 deleting, 215 modifying, 223 outbound, 207 searching, 207 splitting, 245 splitting lines, 247 supervisory overrides, 206 Shippers Ref. # field, 63 shipping costs, 53 Shipping Paid By field, 53 special services, 223 Start Date field, 13 status breakup, 89, 156, 172 Status field, 274 statuses, 27 stop numbers assigning, 6 Stop # field, 6 stored value cards, 106 Substitute Item action, 45 substitutions, 148 supervisory overrides, 206 Supervisory Overrides action, 205 supplemental capacity. See capacity Suppress Procurement field, 50 Suppress Sourcing field, 50

Tax Exemption Certificate field, 54 Tax Jurisdiction field, 54 Tax Percentage field, 98 taxes, 92 Taxpayer ID field, 53 team, 27 team members, 305 adding, 17 changing, 16 definition, 15 lists creating, 18 managing, 15 overriding, 17, 324 removing, 17 viewing, 16 team members. See Also team members Terms Code field, 53 time slots, 298, 299, 322 preferred, 11, 13 selecting, 13 viewing available, 10 Tracking # field, 61 transaction types, 114 transportation costs, 53

U
unit of measurement. See UOM Unschedule Line action, 45 UOM (Unit Of Measure), 46 User ID field, 274

V
Vendor ID field, 54 View Alerts action, 34 View Audit action, 34 View Execution Details action, 16 View History action, 83 View Holds action, 35, 81 View Instructions action, 34 View Invoices action, 34 View Notes action, 34 View Releases action, 34

T
tag attributes, 139 tag identifiers, 139 tag numbers, 91 Tax Exempt checkbox,

54

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View Shipments action, 34

W
Wave # field, 219 waves, 212 creating, 251 Work Order Appointments Search screen. See appointments, searching work orders. See service work orders

333

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