Cert Handbook CTS
Cert Handbook CTS
Cert Handbook CTS
Preface
InfoComm International is pleased to continue the growth in recognition, acceptance, and availability of the audiovisual (AV) professional Certified Technology Specialist (CTS) certification program that is recognized worldwide as the leading AV specialist credential. InfoComms certification program is accredited through the International Organization of Standardization (ISO) and the International Electrotechnical Commission (IEC) ISO/IEC 17024 certification of personnel as administered in the United States by American National Standards Institute (ANSI). This accreditation achievement verifies compliance with requirements outlined in the internationally accepted standards for assessing personnel certification programs (ANSI/ISO/IEC 17024) and for the operation of accreditation bodies (ISO/IEC 17011). The independent InfoComm Certification Committee, composed of professional audiovisual volunteers to guide and administer all aspects of the CTS certification program, administers the program. Computer-based exams are provided at testing centers worldwide, and are currently available in English, Spanish, and German. The exam development and delivery are continually under review and improvement, utilizing subject matter experts under the guidance of professional exam development experts. This process enhances the level of credibility and defensibility of the CTS credentialing program. The agreement to abide by the CTS Code of Ethics and Conduct is now part of the initial application and a new Ethics and Disciplinary Committee investigates violations, issues sanctions as warranted, and publishes sanctions on the InfoComm website. Many audiovisual specialist professionals have volunteered and contributed to this effort by serving on committees and other activities to meet the growing need for the CTS credential worldwide and to make the best AV certification program even better. The CTS Candidate Handbook online at www.infocomm.org/cts is an important part of these efforts.
InfoComm International, Attn. Certification Office 11242 Waples Mill Rd., Suite 200, Fairfax, VA 22030 1.800.659.7469 or +1.703.273.7200; +1.703.991.8259 Fax [email protected] www.infocomm.org
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Table Of Contents
Preface ............................................................................................................................................... 1 Table Of Contents ............................................................................................................................. 2 Introduction ............................................................................................................................... 4 Glossary of Candidate Handbook Terms .................................................................................. 7 CTS Application and Exam Process Overview ......................................................................... 8 I. Detailed Exam-Related Information .......................................................................................... 10 A. About the Exams ............................................................................................................... 10 B. Foreign Language Exams: ................................................................................................ 10 C. Acceptance Process ........................................................................................................... 10 D. Professional Testing Centers and Locations ..................................................................... 10 E. Exam Appointment Scheduling and Rescheduling Process ............................................. 11 F. No-Shows or Late-for-Appointment Policies ...................................................................... 11 G. Fee Schedule (Exam Application, Rescheduling, No-Show, Retesting, Renewal, Replacement/Duplicate Certificates) ................................................................................ 12 H. Examination Withdrawal with Partial Refund of Fee ......................................................... 12 I. On the Day of the Exam ...................................................................................................... 13 J. Hazardous Weather or Local Emergencies ....................................................................... 14 K. Exam Security.................................................................................................................... 15 L. Appeal Policies................................................................................................................... 15 M. Summary of Scoring Process ........................................................................................... 15 N. Cancellation of Scores ...................................................................................................... 16 O. Special Accommodations for Exams................................................................................. 16 P. Retesting ............................................................................................................................ 17 II. Application-Related Information .............................................................................................. 18 A. B. C. D. CTS Eligibility Requirements ............................................................................................ 18 Auditing of Applications ..................................................................................................... 18 Application Procedures ..................................................................................................... 18 CTS Code of Ethics and Conduct and Disciplinary Policies ............................................. 19
III. Important CTS Certification Program Information ................................................................ 20 A. Certification Committees Position on Education ............................................................... 20 B. Certification Committee Statement of Non-Discrimination ................................................ 20 C. Confidentiality .................................................................................................................... 20 D. Opt-Out Policy ................................................................................................................... 21 E. Trademarks and Copyrights .............................................................................................. 21 F. Address, Name or Contact Information Changes .............................................................. 21 G. Duplicate or Replacement Certificates .............................................................................. 22 H. Verification of Credentials ................................................................................................. 22 I. Renewal Policy.................................................................................................................... 22
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Introduction
Welcome to those interested in the InfoComm general CTS certification. InfoComm has offered its certification program for more than 30 years and every year certifies more qualified AV professionals than anyone else in the industry. Individuals, companies, and customers have always recognized the CTS certification for its credibility and integrity. A true certification program assesses individuals against peer-developed standards and competencies and provides a credential that is time limited. A certification exam assessment must be independent of any specific course or curriculum. In addition, continued competency is enhanced through ongoing renewal requirements and there must be adherence to a code of ethics. InfoComms independent Certification Committee is responsible for providing oversight to the development and administration of credible Certified Technology Specialist certifications (CTS, CTS-D , and CTS-I ), and to ensure the credentials meet high standards of ethical and professional practice for the audiovisual industry that assures the proficiency and competency of AV professionals. ANSI/ISO/IEC 17024 accreditation of the CTS program provides many positive benefits for the CTS certification process:
Defensible and reliable examinations Increased value of the CTS credentials Increased availability and recognition Ability to defend and protect the CTS credentials Increased security and confidentiality Increased professional acceptance and marketability of the CTS credentials Peer development and review with professional test development guidance InfoComm Certification Committee Mission Statement: To provide oversight to the development and administration of credible Certified Technology Specialist certifications (CTS, CTS-D, and CTS-I), and to assure the credentials meet high standards of ethical and professional practice for the audiovisual industry that assure the proficiency and competency of AV professionals. Definition of a Certified Technology Specialist (CTS): A Certified Technology Specialist (CTS) performs general technology solution tasks by creating, operating, and servicing AV solutions, while conducting AV management activities which provide for the best audiovisual resolutions of the clients needs, both on time and within budget.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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It also describes the content and procedures for all parts of the exam process. Sample questions and many study resources are provided online at www.infocomm.org/cts to help familiarize candidates with the types of questions appearing on the comprehensive, multiple-choice exam.
Note: InfoComms Certified Technology Specialists (CTSs), at all levels of certification, have demonstrated audiovisual technology knowledge and/or skills. Certified individuals adhere to a Code of Ethics and Conduct and maintain their status through continued education. Certification is not a guarantee for performance by certified individuals. Certification demonstrates commitment to professional growth in the audiovisual industry and is strongly supported by InfoComm.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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InfoComm International, Attn. Certification Office 11242 Waples Mill Rd., Suite 200, Fairfax, VA 22030 1.800.659.7469 or +1.703.273.7200 +1.703.991.8259 Fax [email protected] www.infocomm.org
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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terms of duties, tasks, knowledge, skills, traits and in some cases the tools the person uses. This information is then presented in a chart or table format. Domain: The major categories of a certification test blueprint resulting from a DACUM. Exam Content Outline: The term used most frequently to refer to the outline of domains and tasks identified as a result of the DACUM process. It provides the structure for the test forms to be developed. A typical exam content outline has a listing of the content areas to be included on the test, along with the cognitive levels that test items are intended to target. Good standing: Should an individual be currently under sanction, he/she is not considered to be in good standing. Item: Formal term used for test question, since exam elements are frequently not structured as direct questions. Job task analysis (JTA): A study that may be conducted to identify the knowledge, skills and abilities necessary for professional competence in a particular field. A job analysis is frequently conducted to determine the content and competencies that should be included in the certification or licensure exam. Psychometrician: A professional who works in the field of psychometrics, or measurement. Specifically, psychometrics refers to the measurement of individuals' psychological attributes, including job-related knowledge, skills and abilities. Scheme: Another word for exam. Subject matter expert (SME): The term is used to refer to personnel deployed during different phases of the test development process. These individuals have extensive knowledge of the content and competencies assessed by the exam. SMEs are used in test development activities such as item writing, item review and standard setting.
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1. You must meet all eligibility requirements as of the date of the application. 2. You may apply for the general CTS by using the application online at www.infocomm.org/cts, or applying by mail; scan and/or fax to the InfoComm Certification Office (see page 6) for review and subsequent approval. 3. Once your application is approved by InfoComm, notice of eligibility is sent to Pearson VUE and an email notification is sent to you from InfoComm within 10 business days regarding eligibility approval. Notification includes the required candidate ID number and scheduling information for the exam appointment from the list of available testing locations as found at www.pearsonvue.com/infocomm - Locate a Testing Center. 4. Applications will not be processed unless all required information on the application is completed and application fee is received. 5. You must provide phone and email contact information to facilitate email in receiving confirmation of receipt of application and any necessary phone contact during or following the exam. 6. Your application is approved for a period of 120 days from the date of the eligibility approval notice and you must arrange for and be tested during that 120-day period. The exam fee for applications must be paid by using a major credit card or by check at the time the application is submitted. Please see the fee schedule in Section G. Taking the Exam 7. Appointments for taking the exam can only be made with Pearson VUE Testing after approval and notification from InfoComm to you. The earlier you apply, the earlier you can be approved and make an appointment to obtain the date, time, and professional testing center location of your choice. 8. All requests for accommodations related to the Americans with Disabilities Act (or international equivalent) must be forwarded to the InfoComm Certification Office to be attached to your application. There are two forms required: Request for InfoComm Exam Special Accommodations, and Healthcare Documentation of Disability Related Needs. Both are found in this Candidate Handbook as Appendix C and D. Note: Request forms for Special Accommodations must be received at least 45 days prior to the preferred testing date. 9. You must submit all name and contact changes to the InfoComm Certification Office, which will then notify Pearson VUE of the changes.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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C. Acceptance Process
CTS candidates are required to agree to the terms and conditions as noted in the CTS Application, which includes agreement to the CTS Code of Ethics & Conduct. It is strongly recommended that candidates have the skills and/or experience as indicated in the Exam Content Outline (Appendix A). Applications received with all required documentation, meeting all eligibility requirements, and for which payment has been approved, will be initially processed and an email sent to the applicant within 10 business days of receiving the completed CTS application. Applications that are incomplete or for which payments have been denied will delay approval. A letter of explanation will be emailed to an applicant if the application is not accepted. Please be sure to include all required documentation with your application to avoid denial and/or delay. InfoComm will email an eligibility acceptance letter, providing a unique candidate ID number and testing instructions, to approved applicants within 10 business days of receipt of the completed application package with payment.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Note: The earlier an applicant who has been approved contacts Pearson VUE to schedule the testing site, date and time, the better the chance of obtaining the preferred choice, as all testing centers are scheduled on a first-come, first-served appointment basis. Once the candidate has made a confirmed appointment with Pearson VUE, the testing center will immediately send the candidate an appointment confirmation email. To change the original exam center appointment, or to postpone or reschedule the testing appointment date or time, the candidate must contact Pearson VUE. Candidates must reschedule or postpone exam appointments (by contacting Pearson VUE not InfoComm) no later than 24 hours prior to the testing appointment to avoid additional fees.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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G. Fee Schedule (Exam Application, Rescheduling, No-Show, Retesting, Renewal, Replacement/Duplicate Certificates)
The exam fee must be paid by providing credit card information on the application form or attaching a check at the time the application is submitted.
Exam Fees
Americas
Member Non-member
RETEST, REINSTATEMENT (No-show/late for appt.) You must contact InfoComm Certification to re-apply RENEWAL
All certifications
$125 $125 CTS CTS-D CTS-I
Exam Fees
Other Locations
Member Non-member
RETEST, REINSTATEMENT (No-show/late for appt.) You must contact InfoComm Certification to re-apply RENEWAL
$320 $420
$420 $520
$420 $520
All certifications
$145 $125
All certifications
All Locations
DUPLICATE/REPLACEMENT CERTIFICATES
$20
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Note: Candidates will not be admitted to take the exam if any of the above requirements are not met. Candidates who are not permitted to test due to violation of the above agreement will forfeit their exam fee, and must reapply and pay a reinstatement fee in order to reschedule another exam date.
Candidates should be at the exam site at least 30 minutes prior to the scheduled start time. It is not necessary (however, it is preferred) to have your email or letter of confirmation with you, but you must have proper identification, which includes the valid ID mentioned above with the name and address on the ID matching the information on file with InfoComm and Pearson VUE (per earlier confirmations sent to the candidate upon scheduling).
Note: Anyone who arrives after the assigned testing appointment time will be considered a no-show, will not be admitted and will be required to re-apply by contacting InfoComm and paying a reinstatement fee in order to retake the exam.
The exam center supervisor will keep the official time and ensure that the proper amount of time is provided for the exam. There is a countdown timer in the upper left of the screen that will display the amount of time left. Shortly after completion of the exam the candidate will receive an email and will be requested to complete an electronic survey, which will be used to measure and improve the entire exam process.
The candidate will be reminded when logging in to the testing center computer screen prior to being allowed to take the exam that he/she has agreed to follow the CTS Code of Ethics and Conduct and non-disclosure agreements earlier during the application process.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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K. Exam Security
All exam materials are the property of InfoComm. Removal of any material from the exam room by unauthorized persons is prohibited. Copyrights for the CTS exam are owned by InfoComm. Any attempt to reproduce or memorize all or part of the exam is prohibited by law unless written permission is obtained from InfoComm.
L. Appeal Policies
Appeals of the denial of initial certification can be made for:
The technical accuracy and grading of questions Fairness of the execution of the certification testing procedures
Requests for an appeal must be made no later than 30 days after the applicant is denied certification. Within 60 days of the receipt of the written appeal, the Certification Appeals Committee must conclude its deliberations. Similar appeals processes are in place for eligibility and renewal appeals. Ethics and disciplinary appeals are guided by the process guidelines as found at www.infocomm.org/cts. Individuals who wish to submit a final appeal must have exhausted their remedies via the appropriate committee. For further information regarding specific appeals, contact the InfoComm Certification Office at [email protected].
Note: In order to allow scores on one examination form to be compared to scores on another examination form, the scores are scaled so that the passing score is always 350 out of a possible 500 points. The scaling process is a simple linear transformation that does not affect the rank ordering of scores or whether a particular candidate passes or fails the examination. This process is very similar to that used for converting measurements from inches to centimeters; the actual length of the item being measured has not changed, only the scale used to describe the length has been changed. Candidates who do not pass the examination are provided with percentages of correctly answered items in primary content areas. An additional scoring FAQ sheet is provided online. As an additional quality control step, analysis of each items (questions) actual performance is conducted by psychometricians on a periodic basis. On a rare occasion if an item is determined through this analysis to be a poor performer using psychometric analysis and subsequent review by the exam committee, credit may be given retroactively to scores already issued. If the adjustment changes should move a candidate from a fail to pass category, the InfoComm certification office will notify the candidate and process accordingly. Only candidates whose status changes from fail to pass as a result of the adjustment will be notified. The percentage scores reported for each content domain are provided in order to help candidates identify their relative areas of strength and weakness in order to assist them with future study
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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N. Cancellation of Scores
The Certification Committee is concerned with reporting only valid scores. On rare occasions, circumstances may invalidate exam scores. The Certification Committee reserves the right to cancel or withhold exam scores if there is any reason to question their validity. Doubts may be raised about the validity of candidates scores because of suspected misconduct; in such circumstances, candidates should cooperate in the investigation of their scores. Such candidates will be notified of procedures to ensure fair treatment. Some scores may be rendered invalid due to circumstances beyond candidates control, such as faulty exam materials or mis-timing. In this rare event, retesting will be arranged. In addition to the reasons listed above, the Certification Committee may cancel or invalidate exam results if, upon investigation, violations of Certification Committee policies outlined in this publication have been committed.
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Note: Requests without proper documentation will not be processed until all required documentation is received by InfoComm and the 45day advance notice window will begin as of the date all documentation is received.
P. Retesting
Candidates who do not pass the CTS exam may retake the exam two additional times (with a minimum period of 30 days between the exams. Complete the CTS Exam Retest Form found as Appendix G in this handbook and available at www.infocomm.org/cts. Candidates have up to 120 days to retest each time, once approved for a retest. After two retest attempts, the individual must wait a period of 90 days before restarting the application process. This period allows the applicant time to adequately prepare for the retest and prevents over-exposure to the exam. Currently certified CTS individuals may not retake the CTS exam, except as specified by the InfoComm renewal policy. Candidates must meet all eligibility requirements in effect at the time of any subsequent application. Retest fees are outlined in Part 1, Section G.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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A Certified Technology Specialist (CTS) performs general technology solution tasks by creating, operating and servicing AV solutions, while conducting AV management activities which provide for the best audiovisual resolutions of the clients needs, both on time and within budget.
Note: Applicants are strongly urged to refer to the examination content outline/blueprint found in Appendix A for details regarding the level of skill and knowledge required to earn the CTS.
B. Auditing of Applications
The Certification Committee randomly audits applications to verify the applicants eligibility to take the exam. A candidate whose application is being audited will be notified in writing by the certification office and given a reasonable time frame to provide any additional documentation that is required. If a candidate does not respond by the deadline, or does not provide the required documentation within the given time frame, he or she may be declared ineligible. If the exam has already been taken, any candidate or individual certified through the Certification Committee found to be ineligible will be referred to the Certification Ethics and Disciplinary Committee to be processed under the guidelines of that committee.
C. Application Procedures
Visit the InfoComm website (www.infocomm.org/cts) to apply for the CTS certification exam. First, read or download the free CTS Candidate Handbook and current CTS candidate application. CTS applications may be completed online at http://www.infocomm.org/store, or may be printed and mailed, scanned and emailed, or faxed along with required documentation and payment as noted on the application (the application is located in Appendix B of this handbook). All signatures must be submitted by the applicant and agreed to as provided in the CTS application. InfoComm will review and respond to applications within approximately 10 business days following receipt of the complete application materials and payment. For applications that are incomplete or lack documentation and/or payment, InfoComm will contact the applicant regarding the missing requirements. Once approved for eligibility, the applicant will be notified within one business day of InfoComm submitting approval information to
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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InfoComm International, Attn. Certification Office 11242 Waples Mill Rd., Suite 200, Fairfax, VA 22030 1.800.659.7469 or +1.703.273.7200 + 1.703.991.8259 Fax [email protected] www.infocomm.org
InfoComm International, Attention: Certification Office 11242 Waples Mill Rd., Suite 200 Fairfax, VA 22030 Please include all suitable documentation in support of this complaint. Upon receipt, the Ethics and Disciplinary Committee will determine whether an inquiry can be initiated under its authority. Please be advised that this committee will consider matters regarding possible violations of the CTS Code of Ethics and Conduct including falsification of applications. The process used will be that as found on the website at www.infocomm.org/cts.
The Ethics and Disciplinary Committee shall have the power to, but shall not be obligated to, investigate all allegations of unprofessional and unethical conduct that may be harmful to colleagues, the public, or that otherwise may be contrary to the objectives of the CTS Code of Ethics and Conduct provided that such allegations are made in writing and are signed by the complainant. If, during the course of its investigation, the committee determines that there may be additional violations of the code, the committee may investigate and reach appropriate findings regarding such additional violations within the Certified Technology Specialist Rules and Procedures Regarding Ethical and Professional Discipline Complaints. The Ethics and Disciplinary Committee reports findings to the Certification Committee, publishes sanctions and shall also at least annually review the CTS Code of Ethics and Conduct and the Certified Technology Specialist Rules mentioned above to ensure that the integrity, professionalism and competency of those certified through the CTS program are suited to the needs of InfoComm International and the audiovisual profession. Matters involving fraudulent use of the credential and/or trademark or copyright violations will be investigated and aggressively pursued by the Certification Committee and InfoComm International.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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C. Confidentiality
The Certification Committee and InfoComm adheres to required best practices utilizing strict guidelines as regards confidentiality of candidates, certificants, score results, and all certification related materials not otherwise deemed public information. All committee, panel and task force chairs, and members are required to sign a confidentiality agreement. InfoComm staff and testing-service staff assigned to the InfoComm account are also required to sign a confidentiality agreement. Information about candidates and their exam results is confidential. Studies and reports concerning candidates will contain no information identifiable with any candidate, unless authorized by the candidate. All personal data including applications, payments, scores, and contact information maintained by InfoComm or InfoComm testing partners is stored in confidential electronic and hard copy files with access limited to authorized and designated staff.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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D. Opt-Out Policy
Limited information is provided publicly in the searchable directory of certified CTS individuals located at www.infocomm.org/ctssearch. This information is limited to first and last name, city, state, country and expiration date. Anyone certified as a CTS who does not wish to have his or her information included in the online directory should contact the InfoComm Certification Office by letter or email at [email protected]. Upon request, the InfoComm Certification Office is required to respond to requests to verify certification of an individual to include name, current certification level(s), good standing or any current sanctions that may be in place and expiration date. The CTS online directory contents are the property of the Certification Committee and are to be used for verification purposes only.
The Certification Committee will not sell or rent contact lists of certificants. As part of the application and ongoing credential renewal process, the Certification Committee policies provide permission for certification staff, agents and contractors to contact certified CTS individuals by U.S. mail, electronic mail, and facsimile or via other media on matters limited to those that the Certification Committee believes may be of significant interest to a CTS. To be removed from the CTS mailing list, contact the InfoComm Certification Office by letter or email at [email protected].
InfoComm International, Attn. Certification Office 11242 Waples Mill Rd., Suite 200, Fairfax, VA 22030 1.800.659.7469 or +1.703.273.7200 +1.703.991.8259 Fax [email protected]
The Certification Committee issues certificates to successful candidates in their legal name. Candidates who legally change their name must notify the certification office in writing. Name change requests should be mailed to the certification office. Please note that a notarized copy of official or certified documentation supporting the request (e.g., a notarized copy of a marriage certificate) must be included with the request. Requests received without official documentation will not be processed.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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H. Verification of Credentials
The Certification Committee provides a searchable online CTS directory located at www.infocomm.org/ctssearch. In addition, individuals or organizations may request written verification of an individuals registry status from the certification office. Requests for verification may be made to the certification office in writing, by fax, by telephone or by email. It is the responsibility of the certification office to verify certification information regarding those certified through the CTS certification program. Information provided online and in response to individual requests is limited to the following: first and last name, state, country and expiration date. An individual certified as a CTS who does not wish to have his or her information included in the online directory should contact the certification office by letter or email at [email protected]. InfoComm is obligated, however, to provide current certification status when contacted. Current sanctions against those certified are posted online at www.infocomm.org/cts. The Certification Committee online directory contents are the property of the Certification Committee and are to be used for verification purposes only.
I. Renewal Policy
To maintain the integrity and value of certification in a fast-changing industry, CTS designated individuals must renew every three years through continuing education. Please download a copy of the Certification Renewal Handbook, which will guide you through the renewal process. The CTS holder must submit a Certification Renewal Application (see Appendix F in this handbook or online at www.infocomm.org/renewal) to the certification office every three years with the required information and a renewal fee of $125 USD for each certification renewed.
Note: Please note that it is critical to notify the certification office of any email and other contact changes while maintaining certification. This is the only way that the certification office can notify you of an upcoming expiration date or other critical information. Certificate holders applying for renewal at any CTS level: Must have been actively employed in the audiovisual industry for a minimum period of one year during the three-year certification period. Must have completed thirty approved (30) renewal units (RUs) within the three year certification period. (Note: each specialty level of certification over the basic CTS level must be renewed separately, however the general CTS does not have to be renewed if the individual maintains a higher specialty level of certification (CTS-I or CTS-D). Please refer to the handbook for details. Must sign and agree to continue to abide by and uphold the CTS Code of Ethics and Conduct (included in the renewal application).
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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3 years
30
Sources for renewal units are explained in the Certification Renewal Handbook, and include: InfoComm Academy online and classroom courses; Institute for Professional Development courses; InfoComm seminars and workshops; approved manufacturer, private vendor, and association courses; postsecondary education, specified teaching, and InfoComm volunteer hours. InfoComm maintains a list of eligible courses and associated renewal units. Please visit www.infocomm.org/renewal to download a copy of the Certification Renewal Handbook. An updated list of renewal unit providers is provided on the InfoComm certification web pages. Visit www.infocomm.org/renewal to stay current with the renewal unit opportunities available.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Step Two: Review of Exam Topics Review the exam content outline from two different perspectives: Which content areas represent the greatest number of test questions? The greater the number of possible questions on the exam, the more focus you need on these topics to prepare for the exam. As an example, if there is only one question out of 100 questions on a specific item, it would not make sense to spend 50% of your study time on that topic. How does your current knowledge and skill compare to these content areas? Are you strong in some but weak in others? If you have had extensive training and/or experience in a specific area, you may decide that your focus should be on the areas that are less familiar to you.
Your analysis of these two questions will help you decide where you need to spend your study time.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Step Four: Determine your Learning Style How do you learn? Are you a hands-on learner? If so, attending a classroom course or working with a mentor with plenty of opportunity to work directly with the gear or discuss concepts may be best for you. Interactive online courses are helpful for people who dont have time or resources to travel to a classroom course, and who enjoy the opportunity to repeat lessons until they feel comfortable. You may prefer a reference book that you can highlight and annotate. You need to determine the best method for you and use the reference materials that help you prepare appropriately. Study Recommendations
The study recommendations described here may be helpful as you prepare for the exam. Try to be objective about your abilities when you are deciding how best to proceed with your study. Determine how you study best. Some individuals seem to learn faster by hearing information, while others need to see it written or illustrated, or prefer to discuss material with colleagues. A combination of these alternatives may produce the most effective study strategies for you. If you have had success in lecture courses with little outside review, it may be that you need to HEAR information for best retention. If you find that you prefer to READ material, then you might consider writing down important information on index cards and refresh your memory by periodically reviewing the cards. This is especially effective if you write the material thoughtfully and concisely, allowing for study through both writing and reading. Additionally, you may wish to organize a study group and find a study partner. Once you decide on a study approach, focus on that preference and use the other methods to supplement it. Plan your study schedule in advance of the exam and allow sufficient time for meaningful, organized study. Find a quiet place to study where you will not be interrupted. Candidates who are unfamiliar with computers may wish to practice ahead of time using a computer. A computer-based testing tutorial will be provided at the beginning of the exam. InfoComms certification website pages contain CTS exam resources page, which may be of use when preparing for the exam. Visit www.infocomm.org/cts.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Refer to InfoComm Academys most current Education Catalog and website for course descriptions and schedules.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Overview of the AV industry and the disciplines it entails, the free, online course GEN101 Quick Start to the AV Industry. General knowledge of the science and technology of AV, Essentials of the AV Industry, offered online GEN102 Essentials of the AV Industry for Technical and Sales Professionals Online, as a book, Essentials of the AV Industry, or as a classroom course. An overview of basic networking terminology and concepts, GEN103 Audio-Video and Control System Networking Online. An understanding of concepts in areas of design, DES201 Design Online An understanding of areas of AV project life cycle and project management, the audiovisual best practices book Audiovisual Best Practices.
InfoComm publications: Basics of Audio and Visual Systems Design Audiovisual Best Practices Essentials of the AV Industry AV Installation Handbook Second Edition AV Setup Guide for Events, Meetings, Conferences, and Classrooms Live Event White Paper: Project Management and Budgeting
Giddings, Philip. Audio Systems Design and Installation. Boston: Focal Press, 1990. Project Management Institute, Inc. 2004. A Guide to the Project Management Body of Knowledge (PMBOK) 4th edition. Newton Square, PA.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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G. Abbreviations/Glossary
Please go to www.infocomm.org/cts for the most recent version of InfoComms abbreviations and glossary.
H. Sample Questions
To help you prepare, here are some sample questions. First, it is helpful to distinguish between a knowledgebased vs. job/task based question. The exam will be made up of job/task based questions. Compare the two types: Here is an example of a knowledge-based question:
Aspect ratio is the A. relationship of the width to the height of a displayed image. B. viewers attitude when viewing an image. C. relationship of the viewer distance to the screen size. D. relationship of the number of viewers to the screen diagonal measurement.
Certification questions need to relate knowledge and skill to a specific job task. To answer correctly, the candidate needs to have the knowledge and then take it to the next step by applying the knowledge to a specific task in the audiovisual industry. The aspect ratio question above verifies that the candidate knows a specific fact. A job/task based question using this knowledge would look like this:
In order to calculate the BTU output of a device, the designer should ____ by 3.415. A. Multiply the wattage B. Divide the wattage C. Multiply the impedance D. Divide the impedance
Here is another example of job/task-based questions:
Given a 10 Port, 10 Base-T switch, ten network devices can be connected with each device having its own _____ Mbps communications bus. A. 1 B. 2 C. 5 D. 10
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Domains/Tasks Domain A: Creating AV Solutions Task 1: Conduct site survey Task 2: Gather customer information Task 3: Evaluate site environment (acoustics, lighting, seating, finishing, etc.) Task 4: Recommend changes to site environment (acoustics, lighting, seating, finishing, etc.) Task 5: Develop a functional AV scope Task 6: Design AV solutions Task 7: Sell AV solutions Task 8: Conduct vendor selection process Task 9: Market AV technologies Task 10: Provide AV solutions Domain B: Operating AV Solutions Task 1: Operate AV solutions Task 2: Conduct maintenance activities Task 3: Manage AV solutions/operations Domain C: Conducting AV Management Activities
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Skill in: Basic reading Written communication Advanced math skills - algebra, logarithms, trigonometry
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Skill in: Basic and advanced math Customer relationships Presentations Written communications Measuring projection distances
Skill in: Basic and Advanced math Basic reading Interpersonal communication Interviewing techniques Presentation Written communication
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Skill in: Interpersonal communication Listening Presenting Verbal communication Written communication
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Skill in: Interpersonal communication skills Calculating stock levels Presentations Verbal communications Written communications
Skill in: Basic math Conflict resolution Interpersonal communication Listening Verbal communication Written communication
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Skill in: Basic and financial math Interpersonal, verbal and written communication
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Skill in: Basic and financial math Conflict resolution Interpersonal and verbal communication skills Presentations
Knowledge of: Warranty and maintenance agreements Project documentation (operational manuals, drawings, source code, etc.) Inspection techniques (visual, etc.)
Developing troubleshooting strategies (methods and steps) Performing diagnostics Recreating and confirming problem symptoms Corrective actions (repairs, replacements, removals, etc.)
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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InfoComm International, Attn. Certification Office 11242 Waples Mill Rd., Suite 200, Fairfax, VA 22030
Contact information for additional information:
1.800.659.7469 or +1.703.273.7200 +1.703.991.8259 Fax [email protected] www.infocomm.org Note: Candidates for the CTS examination administered by the Certification Committee must complete all sections of this application with payment to be considered for eligibility to take the CTS examination. Application must be MAILED or FAXED to the certification office. Note: Candidates are strongly encouraged to carefully review the CTS Candidate Handbook available online at www.infocomm.org BEFORE applying to obtain important information regarding preparing for the exam, the application and testing process including all fees, as well as the exam content outline/blueprint and references for the exam.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Employer (2) __________________________________________________________________ Address 1 ____________________________________________________________________ Address 2 ____________________________________________________________________ City _________________________________ ZIP/Postal Code _________________________ State/Province _________________________ Country ________________________________ Supervisor Name _______________________ Supervisor Title _________________________ Employment Dates ______________________ Your Title _______________________________ Employer Phone _________________ Employer Email ______________________________
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Note: Please note that applications will not be processed unless accompanied by a payment for the correct amount, signatures and any attachments required as a part of the eligibility requirements. Please indicate form of payment: I have enclosed a check or money order payable to InfoComm International for the appropriate amount as listed above. OR
Print Name of Cardholder _________________________________________________________ Signature of Cardholder __________________________________________________________ Print Name of Applicant if Different from Cardholder ____________________________________ OR By wire transfer: Wire transfers are acceptable methods of payments, however, added processing time and additional bank fees may occur as a result. The applicant is responsible for any bank fees incurred. I have sent a wire transfer to InfoComm International in the amount of $ _____ USD Wire transfer #: _________________________________________________________________
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Applicant Information Name ________________________________________________________________________ Address 1 ____________________________________________________________________ Address 2 ____________________________________________________________________ City _________________________________ ZIP/Postal Code _________________________ State/Province _________________________ Country ________________________________ Phone ______________________ FAX ________________ Special Accommodations
I request special accommodations (please indicate in the table below), for the (preferred date of exam) _________________ administration of the Certified Technology Specialist (CTS, CTS-D or CTS-I) Exam. I understand that the InfoComm Certification Committee may require a fee to defray the costs of these accommodations, as may be permitted by law. Please provide (check all that apply):
Email _____________________
Accessible testing site Special seating Reader Extended testing time (time and a half)
Return this form with your exam application information to the certification office a minimum of 45 days prior to the date you wish to take the exam. This request will not be processed if it is not accompanied by a properly completed InfoComm Exam Documentation of Disability Related Needs Form (Appendix D).
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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since _________________________________________________________________________
Date
in my capacity as a ______________________________________________________________
Professional Title
The applicant has discussed with me the nature of the exam to be administered. It is my opinion that, because of this applicants disability described below, he/she should be accommodated by providing the special arrangements listed on the reverse side. Comments ____________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ Signed: _______________________________________________________________________ Print Name: ___________________________________________________________________ Title: __________________________________ License # (if applicable) ___________________
Return this form with your exam application information and the Request for InfoComm (CTS, CTS-D, CTS-I) Exam Special Accommodations to the certification office a minimum of 45 days prior to the date you wish to take the exam. Please call the InfoComm Certification Office, if you have any questions about procedures in completing this application.
Date: _______________________________
InfoComm International, Attn. Certification Office 11242 Waples Mill Rd., Suite 200 Fairfax, VA 22030
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Failure to abide by the CTS Code of Ethics and Conduct shall constitute grounds for denial or revocation of certification.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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1 RU per 2 hours of contact time 2 RUs per book and completion of evaluation 2 RUs per published article or white paper
1 RU per course hour and 1 RU for preparation per every 2 course hours 3 RUs (per 12 months) for each active volunteer capacity served
InfoComm Volunteer
Note: Renewal Units submitted on the Renewal Application must be within the category guidelines listed above. For a complete list of RU providers and RU approved courses please see our online RU Provider list.
This page is provided for your reference. Do not return with application
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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I am renewing by successfully completing approved (please check all that apply): __ InfoComm onsite or online courses A transcript of InfoComm registered courses taken by individuals may be found at www.infocomm.org/renewal. Documentation: Attach a copy of your InfoComm Transcript Documentation: Attach the certificate awarded Documentation: Attach the certificate awarded __ Non-manufacturer onsite or online courses __ Manufacturer onsite and/or online courses __ College level courses of 3-4 semester hours that are related to the CTS certification level(s) I hold. Courses must be obtained from an accredited institution and courses must relate specifically to the work of the appropriate CTS certified technician level being renewed and must directly enhance the knowledge or skill level of the certificant for the certification being renewed. Documentation: Official transcript must be provided __ Teaching for InfoComm or other programs approved for renewal units by the InfoComm Certification Committee. Documentation: Copy of course program indicating instructor, hours, date, etc. __ Serving as a volunteer in some capacity that contributes to further development of the InfoComm Certification Committee certification program Examples include active participation as a subject matter expert, serving on a certification related committee, industry standards committee, InfoComm Board or committee, or similar activities previously submitted to and recognized by the Renewal Committee for consideration of renewal units. Certificants who submit RUs under this category are subject to verification of active participation through InfoComm records. You must document your participation and identify the areas in which you have made a significant contribution to the certification program. __ Writing an article or white paper related to an area that is addressed in one of the CTS Exam Content Outlines and is published in an AV trade media or industry related technical book. tool.
Must be submitted prior to renewal for approval by the Certification Committee Documentation: Copy of the published article or white paper
__ Reading a previously approved industry related book with successful completion of an evaluation Documentation: Copy of certificate or successful evaluation results.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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I am applying for renewal of my: CTS: 30 RUs from any combination of CTS, CTS-D, or CTS-I approved RUs CTS-D: 30 RUs total with a minimum of 15 RUs approved for the CTS-D level, with the remainder from any combination of CTS, CTS-D, or CTS-I approved RUs CTS-I: 30 RUs total with a minimum of 15 RUs approved for the CTS-I level, with the remainder from any combination of CTS, CTS-D, or CTS-I approved RUs CTS-D & CTS-I: 30 RUs total using 15 RUs approved for each certification level.
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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I have read, understand, and agree to abide by the CTS Code of Ethics and Conduct.
Please check the box and personally sign or type name and date below as your electronic signature of agreement if this application is submitted other than by mail. Applicant Signature: _________________________________________ Date: ______________
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Payment Information
I have enclosed a check or money order in the amount of $ ____ USD payable to InfoComm International OR I authorize InfoComm International to charge my credit card $ ______ USD Credit Card #____________________________ Type of Credit Card: Visa Expiration Date ________________________ MasterCard American Express
Print Name of Cardholder __________________________________________________________ Signature of Cardholder ___________________________________________________________ Print Name of Applicant if Different from Cardholder _____________________________________ OR By wire transfer: Wire transfers are acceptable methods of payments, however, added processing time and additional bank fees may occur as a result. The applicant is responsible for all bank fees incurred I have sent a wire transfer to InfoComm International in the amount of $ _____ USD Wire transfer #: ________________________________________________________________
I am renewing my: General CTS ($125.00) General CTS & CTS-I ($125.00) General CTS & CTS-D ($125.00) CTS-D & CTS-I ($250.00) Mail, fax, or email this application to the following address: InfoComm International, Attn. Certification Office 11242 Waples Mill Rd., Suite 200, Fairfax, VA 22030 1.800.659.7469 or +1.703.273.7200 +1. 703.991.8259 Fax [email protected] www.infocomm.org
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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InfoComm International, Attn. Certification Office 11242 Waples Mill Rd., Suite 200, Fairfax, VA 22030 1.800.659.7469 or +1.703.273.7200 +1.703.991.8259 Fax [email protected] www.infocomm.org Note: Candidates RETESTING are strongly encouraged to carefully review the CTS, CTS-D or CTS-I Candidate Handbook again, available online at www.infocomm.org BEFORE applying to RETEST in order to obtain important information regarding preparing for the exam, the RETEST application and testing process including all fees, as well as the Exam Content Outline and references for the exam.
Date(s) of previous RETEST if you have previously retested (Maximum of two retests total are allowed): _______________,
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Yes
No
(If yes, you must complete the Request for InfoComm Examination Special Accommodations AND InfoComm (CTS, CTS-D, CTS-I) Examination Healthcare Documentation of Disability Related Needs forms in the CTS Candidate Handbook online at www.infocomm.org/cts and mail to the InfoComm Certification Office a minimum of 45 days prior to your desired testing date).
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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Payment Information
Retest fees are $125 USD (Americas), or $145 USD (Other locations) I have enclosed a check or money order in the amount of $ _______ USD, payable to InfoComm International OR I authorize InfoComm International to charge my credit card $ ______ USD Credit Card #____________________________ Type of Credit Card: Visa Expiration Date ________________________ MasterCard American Express
Print Name of Cardholder __________________________________________________________ Signature of Cardholder ___________________________________________________________ Print Name of Applicant if Different from Cardholder _____________________________________ OR By wire transfer: Wire transfers are acceptable methods of payment, however, added processing time and additional bank fees may occur as a result. Applicants are responsible for all bank fees incurred. I have sent a wire transfer to InfoComm International in the amount of $_______ USD Wire transfer #: ________________________________________________________________
Mail, fax, or email this application to the following address: InfoComm International, Attn. Certification Office 11242 Waples Mill Rd., Suite 200, Fairfax, VA 22030 1.800.659.7469 or +1.703.273.7200 +1. 703.991.8259 Fax [email protected] www.infocomm.org
NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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NOTE: Applicants and stakeholders should download the most up-to-date free edition of the CTS Candidate Handbook that may include important policy and procedure updates by going to the InfoComm website at www.infocomm.org. Date of this version is 1/26/2012 2012 by InfoComm International
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