Lojack Early Warning Owners Manual
Lojack Early Warning Owners Manual
Lojack Early Warning Owners Manual
OWNERS MANUAL
IMPORTANT INFORMATION
IMMEDIATELY REGISTRATION/ INITIALIZATION
EVERY 6 MONTHS
MONITOR BATTERY
TWO YEARS
INSPECTION
TABLE OF CONTENTS
Welcome ........................................................ 1 Overview ..................................................... 3-4 Registration .................................................... 5 Maintenance ............................................... 7-8 Coverage Areas ........................................ 9-10 Questions & Answers ...............................11-13 Warranty.................................................. 15-17 User Agreement ...................................... 19-21 Change of Address Form ............................. 23 Additional Key Pass Order Form ................. 24
WELCOME
We would like to take this opportunity to welcome you and offer our congratulations on your purchase of the LoJack Early Warning Recovery System.Youve made a very smart investment to protect your vehicle. LoJack is the only stolen vehicle recovery system used in partnership with the police. Over the past 20 years, police have recovered more than 90 percent of stolen vehicles equipped with LoJack more than 200,000 vehicles worldwide. Now with LoJack Early Warning, weve built on the strength of LoJack with a feature that offers additional protection. LoJack Early Warning alerts you if someone has moved your car without your permission. This means the police can begin tracking your stolen vehicle without any lost time. To get started, you must register LoJack Early Warning for it to be operational. You can do this at www.lojack.com or by calling 1-800-4-LOJACK (1-800-456-5225). Richard T. Riley Chairman and Chief Executive Ofcer To operate Early Warning, all you need to do is drive with your Early Warning Key Pass.The presence of your Key Pass alerts your system that an authorized user is behind the wheel. Its that simple. You can now operate your vehicle with the knowledge that it is fully protected by LoJack Early Warning. If you have any questions, feel free to call us toll-free at 1-800-4-LOJACK (1-800-456-5225). Thanks again for purchasing LoJack Early Warning and drive safely.
Motion Sensor
A motion sensor is installed in a hidden location within your vehicle. The motion sensor monitors vehicle movement and detects the presence of the Early Warning Key Pass, ensuring an authorized user is driving the vehicle. Should the motion sensor detect that a Key Pass is not present, your Early Warning System will notify you.
LoJack Early Warning was designed to be very easy to operate. In fact, it works automatically as long as you have the Early Warning Key Pass with you when the vehicle is being driven. There are no buttons to push or alarms to set.
OPERATION
Driving Without the Early Warning Key Pass
Should your vehicle be moved without the Key Pass present, you will be contacted at the numbers and/or email addresses you provided. If there is no answer or a busy signal, LoJack will continue to try to contact you for up to 24 hours. Early Warning notication will only occur if the vehicle is moved or driven some distance without the Key Pass. LoJack Early Warning technology goes through a number of checks and balances to avoid a false notication. If you are notied your vehicle is moving without your permission and have conrmed it is not moving, contact LoJack to report the problem. Typically, you are notied within 15-30 minutes after your vehicle begins moving without the Key Pass. However, this time may vary depending on your coverage area, but should not exceed one hour. 1-800-4-LOJACK (1-800-456-5225) www.lojack.com
4
allow 24 hours for processing. You will receive a conrmation notication that conrms your Early Warning contact information. Once youve received registration conrmation, driving with the Early Warning Key Pass for the rst time (for at least ve minutes), makes your LoJack Early Warning operational.
MAINTENANCE
LOJACK EARLY WARNING INSPECTION
After the initial warranty period (two years), LoJack recommends an inspection of your LoJack Early Warning, to ensure proper performance. The cost of an inspection is $79.00* and can be arranged by calling our Customer Service Center toll-free at 1-800-4-LOJACK (1-800-456-5225). You should be aware of specic instances that require a post-installation inspection of your LoJack Early Warning, to ensure proper performance of the system and to maintain your warranty protection. Special instances MAY require immediate inspection: Your automobile was involved in an accident. You install additional automotive accessories, electrical equipment (including, but not limited to telephone, radio, built-in radar detector, etc.) or you have repair work performed on some element of your vehicles electrical system. Your vehicle has been in storage for an extended period of time or has not been operated for more than one month. You experience battery or electrical system problems with the vehicle.
7
* Price is subject to change without notice. Any additional cost for repairs or replacement components determined by the inspection are not included in this inspection cost.
1
1. Open Key Pass
Insert a small coin into the indented slot on the side of the case. Gently pry apart the two halves of the Key Pass. You have now exposed the interior of the Key Pass. You will notice a circular battery retained by a battery holder.
2
3. Replace Battery
3
Insert a new battery into the battery holder. The battery MUST be installed with the + sign facing up. Slide the battery into the holder. The red light on the face of the Key Pass should ash several times immediately after properly installing a battery.
COVERAGE AREAS
LoJack Early Warning Recovery System service is available in all or a substantial portion of each of the following counties, based on population density, geography and distribution of police tracking computers: STATE
Arizona California
COUNTIES COVERED
Maricopa, Pima, Pinal, Santa Cruz Alameda, Contra Costa, Fresno, Imperial, Kern, Kings, Los Angeles, Madera, Marin, Merced, Napa, Orange, Placer, Riverside, Sacramento, San Bernadino, San Diego, San Francisco, San Joaquin, San Mateo, Santa Barbara, Santa Clara, Solano, Sonoma, Sutter, Stanislaus, Tulare, Ventura, Yolo Adams, Arapahoe, Boulder, Broomeld, Denver, Douglas, El Paso, Jefferson, Larimer, Pueblo, Weld Faireld, Hartford, Middlesex, New Haven, New London, Tolland New Castle All counties Brevard, Broward, Charlotte, Clay, Collier, Dade, Duval, Flagler, Hillsborough, Indian River, Lee, Manatee, Martin, Nassau, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Saint Johns, Saint Lucie, Sarasota, Seminole, Volusia Barrow, Bartow, Butts, Carroll, Cherokee, Clarke, Clayton, Cobb, Coweta, DeKalb, Douglas, Fayette, Forsyth, Fulton, Gwinnett, Hall, Henry, Jackson, Newton, Oconee, Paulding, Rockdale, Spalding, Walton Cook, DuPage, Kane, Lake, McHenry, Will Ascension, East Baton Rouge, Iberville, Jefferson, Livingston, Orleans, Plaquemines, Saint Bernard, Saint Charles, Saint James, Saint John the Baptist, Saint Tammany, West Baton Rouge Anne Arundel, Baltimore, Baltimore City, Charles, Harford, Howard, Montgomery, Prince Georges All counties Allegan, Bay, Berrien, Calhoun, Cass, Clinton, Eaton, Genesee, Ingham, Jackson, Kalamazoo, Kent, Lapeer, Livingston, Macomb, Monroe, Muskegon, Oakland, Ottawa, Saginaw, Shiawassee, St. Clair, Tuscola, Van Buren, Washtenaw, Wayne
STATE
Nevada New Hampshire New Jersey New York North Carolina Ohio Oregon Pennsylvania Rhode Island South Carolina Tennessee Texas Virginia
COUNTIES COVERED
Clark Hillsborough, Rockingham All counties Bronx, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Westchester Alamance, Cabarrus, Cumberland, Davidson, Davie, Durham, Forsyth, Gaston, Guilford, Harnett, Hoke, Johnston, Mecklenburg, Orange, Randolph, Rowan, Union, Wake Cuyahoga, Delaware, Franklin, Geauga, Lake, Licking, Lorain, Madison, Medina, Summit, Union Clackamas, Marion, Multnomah, Washington Bucks, Chester, Delaware, Montgomery, Philadelphia All counties Anderson, Charleston, Cherokee, Darlington, Dorchester, Florence, Greenville, Kershaw, Lexington, Pickens, Richland, Spartanburg, York Cheatham, Davidson, Dickson, Fayette, Robertson, Rutherford, Shelby, Sumner, Tipton, Williamson, Wilson Bastrop, Bexar, Brazoria, Chambers, Collin, Comal, Dallas, Denton, Ellis, Fort Bend, Galveston, Guadalupe, Harris, Hays, Johnson, Kaufman, Liberty, Montgomery, Parker, Rockwall, Tarrant, Travis, Williamson Counties: Arlington, Caroline, Charles City, Chestereld, Dinwiddie, Fairfax, Fauquier, Goochland, Greensville, Hanover, Henrico, Isle of Wight, James City, King George, King William, Loudoun, New Kent, Powhatan, Prince George, Prince William, Southampton, Spotsylvania, Stafford, Surry, Sussex, York Independent Cities: Alexandria, Chesapeake, Colonial Heights, Emporia, Fairfax, Falls Church, Hampton, Hopewell, Manassas, Manassas Park, Newport News, Norfolk, Petersburg, Portsmouth, Richmond, Suffolk, Virginia Beach, Williamsburg
Washington
*The LoJack Stolen Vehicle Recovery System is available in all or a substantial portion of each of the above counties, based on population density, geography and distribution of police tracking computers. For recent updates to LoJack coverage, call 1-800-4-LOJACK.
10
11
Will I get spam if I provide you with my e-mail address when I register?
No, we do not share your contact information with other companies, and you will not receive unsolicited e-mail or phone calls by providing this information when you register LoJack Early Warning.
Do I need to register for LoJack separately from Early Warning on your website?
No, by registering for Early Warning, you are automatically registered for LoJack. You do not need to register twice.
12
What kind of subsequent owner packages are available for the subsequent owner?
Two package options are available for the second owner of a LoJack Early Warning equipped vehicle: Registration package ($99*) Includes services and re-registration of LoJack Early Warning in the new owners name. Inspection and registration package ($199*) Includes an inspection appointment, one new Key Pass, services and re-registration of LoJack Early Warning in the new owners name.
* Prices are subject to change without notice. Any additional cost for repairs or replacement components determined by the inspection are not included in this inspection cost.
What happens when I sell my vehicle? Can I transfer my LoJack Early Warning to my new vehicle?
Your LoJack Early Warning is not transferable from vehicle to vehicle as the serial number on your system is registered
13
14
15
16
POLICE OPERATION
Your guarantee of LoJacks effectiveness is provided by the LoJack Corporation. The State of New Jersey, the New Jersey Division of State Police, the State of California, the County and City of San Diego, the City of Los Angeles and the Los Angeles Police Department, the County and City of San Francisco and the San Francisco Police Department, the City of San Jose and the San Jose Police Department, the Houston Police Department, the State of Maryland, the Maryland Department of State Police, the Commonwealth of Virginia and the Virginia Department of State Police are not parties to the sales agreement relating to this product and they do not warrant, guarantee, assure or otherwise make any representations or endorsements regarding the use, accuracy, reliability, merchantability, tness for use or operation of this product or the LoJack Stolen Vehicle Recovery System or any of the systems component parts. The New York State Police will monitor the LoJack Network, and the State of New York and the New York State Police are not parties to the sales agreement and they do not warrant, guarantee, assure, or otherwise make any representations regarding the use, accuracy, reliability, or operation of the LoJack Stolen Vehicle Recovery System or any of its component parts. The Rhode Island State Police, with statewide jurisdiction, and various municipal law enforcement agencies participate in the LoJack Stolen Vehicle Recovery System pursuant to a ve-year agreement renewed in 2004. A listing of municipalities with LoJack police tracking computers is contained in the LoJack owners manual. The participating Rhode Island law enforcement agencies do not sponsor or endorse the LoJack System, are not parties to any sales agreements pertaining to the LoJack System, and do not warrant, guarantee, assure or otherwise make any representation regarding the use, accuracy, reliability, merchantability, tness for use or operation of the LoJack System or any of its component parts. If you have any questions or need further information, please call LoJack Customer Service at 1-800-4-LOJACK. This device complies with Part 15 of the FCC rules.Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
17
18
2. Purchasers Responsibilities
2.1 Purchaser is responsible for ensuring that the vehicle and LoJack Early Warning hardware are properly maintained as provided in your LoJack Early Warning Owners Manual. 2.2 In the event that Purchaser suspects that Purchasers Vehicle has been stolen or is involved in any other illegal or hazardous activity, Purchaser should promptly notify the police or another appropriate law enforcement or public safety agency. Early Warning does not and cannot report the theft or activate the LoJack tracking and retrieve function. In no event should Purchaser personally attempt to recover a stolen vehicle or otherwise attempt to deter or intervene in any illegal or hazardous activity. 2.3 Purchaser is responsible for replacing LoJack Early Warning Key Pass batteries as recommended in your LoJack Early Warning Owners Manual. 2.4 Purchaser is responsible for registering Early Warning with LoJack and for notifying LoJack of changes in mailing address,email address, cellular telephone or other telephone numbers and other contact information.To register you must (i) telephone LoJack customer service at 1-800-4-LOJACK, or (ii) register online at www.lojack.com. Changes or updates to Purchaser registration information can be made by contacting LoJack customer service at 1-800-4-LOJACK or online at www.lojack.com.
3. Term/Termination/Amendments
3.1 Commencement. Services will commence upon registration of Purchasers LoJack Early Warning Feature. 3.2 Changes, and Amendments. LoJack reserves the right to modify or change the way LoJack Early Warning services are provided by notice to the
19
Purchaser as provided in Section 9. LoJack reserves the right to modify any and all terms of this Agreement including but not limited to scope of service and product features at any time during the term of this Agreement upon a 30-day advance notice to the Purchaser. Such modications may appear on an attachment or on the front of this form or may be posted on the Website or Purchaser may be notied by e-mail. 3.3 Termination.This Agreement shall continue until terminated in the manner provided below. 3.3.1 The Purchaser or LoJack may terminate this Agreement upon delivery of notice, oral or written at any time and for any reason. 3.3.2 Should the Purchaser fail to perform any of its obligations at the time and in the manner specied in this Agreement or under any other agreement between LoJack and the Purchaser, fail to comply with conditions and terms of service set forth in this Agreement or at www.lojack.com, or fail to maintain the LoJack with Early Warning Feature hardware, LoJack shall have the right to suspend or discontinue service or terminate this Agreement at any time without notice. These remedies are not exclusive but are in addition to all remedies provided by law. In the event of Purchasers default, the Purchaser shall reimburse LoJack for attorneys fees, costs of investigation or collection and similar expenses incurred by LoJack in the enforcement of any right or privilege hereunder. Time is of the essence, and LoJacks failure at any time to require strict performance by Purchaser of any provision hereof shall not waive or diminish LoJacks right subsequently to demand strict compliance with that or any other provision of this Agreement. 3.3.3 No lienholder or lessor will receive any refund in the event this Agreement is terminated early for credit to Purchasers nance/lease, or if there is a cancellation to this Agreement pursuant to its terms and will not receive any refund for credit to Purchasers nance/lease upon showing that Purchaser has been adjudged in default of Purchasers nance/lease. 3.3.4 Purchaser acknowledges that, upon any termination of this Agreement,
Purchaser is not entitled to a refund for the cost of the LoJack with Early Warning Feature hardware, its installation or the unused portion of the Early Warning Service. 3.3.5 If this Agreement expires, is terminated or is cancelled, LoJack shall not be obligated to provide service to Purchaser, the vehicle, its purchaser or its occupants. Any voluntary provision of Service by LoJack in such cases will not be considered a waiver of this provision and Purchaser hereby releases LoJack from any and all liability arising out of the provision of any such voluntary Service.
4. Term
Except as provided above, this Agreement shall continue for so long as Purchaser owns the Vehicle in which LoJack Early Warning originally was installed.
5. Disclaimer of Warranties
EXCEPT AS PROVIDED IN THE ACCOMPANYING LOJACK LIMITED PARTS AND LABOR WARRANTY, LOJACK, ITS SUPPLIERS, CONTRACTORS AND ITS DEALERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING SERVICE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED AND DISCLAIMED. LOJACK DOES NOT WARRANT THAT SERVICE WILL BE UNINTERRUPTED, AND SHALL HAVE NO RESPONSIBILITY FOR ANY LOSS, COST OR DAMAGE RESULTING FROM UNAVAILABILITY OR INTERRUPTION OF SERVICE.
6. Limitation of Liability
6.1 Notwithstanding anything contained herein, nonperformance hereunder by LoJack, or its suppliers, and dealers shall be excused if caused by act or omission of a third party service provider, emergency services provider, equipment failure, acts of God, strikes, equipment or facility shortage, any causes beyond LoJacks control.
20
8. Assignment
LoJack may assign in whole or in part, its right or duties under this Agreement, without notice to Purchaser, and upon such assignment LoJack shall be released from all liability hereunder. Purchaser may assign this Agreement only upon the prior written consent of LoJack. Subject to this restriction, this Agreement shall apply to, inure to the benet of,and be binding upon the heirs, successors, subcontractors and assignees of the respective parties.
9. Notices
Notices to Purchaser shall be deemed given if deposited in the U.S. mail addressed to the Purchasers last known address, or to sent to Purchasers last known email address. Notice to LoJack shall be deemed given when received by LoJack at the address shown in your LoJack Early Warning Owners Manual.
7. Vehicle Tracking and Privacy on Your LoJack With Early Warning Feature
The Purchaser understands and agrees that in conjunction with employee training, quality control and the provision of service LoJack may monitor and/or electronically record conversations.The nature of the Early Warning feature requires LoJack to retain contact information relating to the Purchaser. The Purchaser consents to LoJack using Purchaser information to administer the system and provide services, to offer new products or services and to respond to regulatory and legal requirements including credit reporting and fraud prevention. Purchaser consents to LoJack providing Purchaser information and location to law enforcement and emergency services personnel or in response to a subpoena or other such legal process. Purchaser accepts and agrees to LoJacks Privacy Policy as from time to time set forth on its website (www.lojack.com). LoJack will use reasonable efforts to assure that Purchaser information is used or disclosed only in accordance with its Privacy Policy, however under no circumstances shall LoJack have any liability to Purchaser for any claims, loss, damages or costs which may result from a lack of privacy arising out of LoJack products or services.
10. Separability
Should any part or portion of this Agreement be found invalid, the balance of the provisions shall remain unaffected and shall be enforceable.
12. Integration
This Agreement represents the nal and entire Agreement of LoJack Early Warning and the Purchaser, and supersedes all prior or contemporaneous agreements, representations or contracts, verbal or written, between the parties hereto, and may be amended only by an agreement in writing signed by both parties, or as otherwise provided herein.
21
22
STREET ADDRESS
CITY
CITY
STATE
ZIP
STATE
ZIP
VEHICLE IDENTIFICATION NUMBER (VIN) (FOUND ON VEHICLE REGISTRATION, LOJACK ID CARD, OR ON VEHICLE DASHBOARD)
DATE OF CHANGE
DAY PHONE
MOBILE PHONE
Mail to: LoJack Corporation Westwood Executive Park 200 Lowder Brook Drive, Suite 1000 Westwood, MA 02090
23
Yes! Send me ____ additional LoJack Early Warning Key Pass(es) at a cost of $69.95* each, plus appropriate local tax, and $5.00 shipping and handling for each Key Pass ordered. Mastercard
ACCOUNT NUMBER EXPIRATION DATE SIGNATURE VEHICLE YEAR / MAKE / MODEL VIN (VEHICLE IDENTIFICATION NUMBER) (VIN required found on LoJack ID card, auto insurance policy and vehicle dashboard) NAME ADDRESS CITY STATE ZIP CODE COUNTRY
Visa
American Express
Discover
DAY PHONE
24