Importance & Benefits of Effective Communication: Client Relations

Importance & Benefits of Effective Communication
The ability to communicate well has always provided advantages to those who posses it. Communication has a rich history and its traditions can still be seen in modern way communication concepts. The ancient world both the east and the west depended heavily on oral communication. As writing became more important as a permanent record of communication, author and books on written communication principles appeared. A vital mean of attending the company concerns is through effective internal communication downward, upward and horizontal. It helps increase job satisfaction, safety, productivity and profits and decreases absenteeism, grievances and turnover. When employees receive appropriate downward communication from management, they can be better motivated and more efficient. Likewise upward internal communication has become increasingly more significant. Effective horizontal communication between peers is also essential in organizations in order to solve problems, perform job duties, prepare for meetings and cooperate on important projects. Effective communication to people outside the organization can help create a good reputation and have a positive impact on its ultimate success. The right letter, proposal, report, telephone call or personal conversation can win back a disgruntled customer, create a desire for a firms product or service, and help negotiate a profitable sale, encourage collections, motivate performance and in general create good will. Effective communication also benefit for individual career. Your job, promotion and professional reputation often depend on doing well in written and oral communication. Also, your ability to communicate effectively is a valuable asset for many activities in your personal life. Communication is some time a primary responsibility in many careers, such as customer relations, labor relations, marketing, personnel, public relations, sales and teaching. Also, technical and scientific fields need editors, producers, researchers and writers. The prime requisite of promotable executive is ability to communicate. Too often those who cannot communicate effectively in either oral or written communications remained buried in lower, dead end jobs. Member of management spend 60 to 90 percent of their working days communicating, speaking, writing and listening.
What Are the Benefits of Effective Communication?

Effective communication is important in personal and professional settings. Being able to communicate effectively saves time by preventing the need for multiple conversations. An effective communicator is more likely to get attention from his listener, because the listener knows the communicated information will be concise and beneficial to them.
Client Relations
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Effective communication enhances client relations, which are crucial to a company's success. Employees are ambassadors of the company. If an employee effectively communicates with a client and answers her questions clearly, it can raise the client's confidence in the company.
Job Satisfaction
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Effective communication between an employee and his supervisor can boost an employee's job satisfaction by making the employee feel he can make a
difference. For a manager and employee to communicate effectively, the manager must be able to convey objectives, and also be able to listen. Listening to the employee and implementing the employee's ideas will make the employee feel he is a valued contributor. An employee who feels valued will be a more productive team member.
Saving Time
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Time in business is crucial. Being able to choose the proper method of communication--phone, email, fax or face-face conversation--can save a company a lot of time and money. If there is a time-sensitive issue, a face-toface conversation or a phone call is often the best choice.
Clarity
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Communicating in an effective way will prevent confusion. If you think about a message before delivering it and anticipate any way it can be misconstrued, you will be able to refine your message. The more clear and concise you are, the more effective your message will be.
Chances for Promotion

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If you are an effective communicator, you will appear more organized and knowledgeable and increase your chances to be promoted. Others will notice.
Components of Communication Process

Communication is a process of exchanging verbal and non verbal messages. It is a continuous process. Pre-requisite of communication is a message. This message must be conveyed through some medium to the recipient. It is essential that this message must be understood by the recipient in same terms as intended by the sender. He must respond within a time frame. Thus, communication is a two way process and is incomplete without a feedback from the recipient to the sender on how well the message is understood by him.
Communication Process The main components of communication process are as follows:
Context - Communication is affected by the context in which it takes place. This context
may be physical, social, chronological or cultural. Every communication proceeds with context. The sender chooses the message to communicate within a context.
Sender / Encoder - Sender / Encoder is a person who sends the message. A sender
makes use of symbols (words or graphic or visual aids) to convey the message and produce the required response. For instance - a training manager conducting training for new batch of employees. Sender may be an individual or a group or an organization. The views, background, approach, skills, competencies, and knowledge of the sender have a great impact on the message. The verbal and non verbal symbols chosen are essential in ascertaining interpretation of the message by the recipient in the same terms as intended by the sender.
Message - Message is a key idea that the sender wants to communicate. It is a sign that
elicits the response of recipient. Communication process begins with deciding about the message to be conveyed. It must be ensured that the main objective of the message is clear.
Medium - Medium is a means used to exchange / transmit the message. The sender
must choose an appropriate medium for transmitting the message else the message might not be conveyed to the desired recipients. The choice of appropriate medium of communication is essential for making the message effective and correctly interpreted by the recipient. This choice of communication medium varies depending upon the features of communication. For instance - Written medium is chosen when a message has to be conveyed to a small group of people, while an oral medium is chosen when spontaneous feedback is required from the recipient as misunderstandings are cleared then and there.
Recipient / Decoder - Recipient / Decoder is a person for whom the message is

intended / aimed / targeted. The degree to which the decoder understands the message is dependent upon various factors such as knowledge of recipient, their responsiveness to the message, and the reliance of encoder on decoder.
Feedback - Feedback is the main component of communication process as it permits the

sender to analyze the efficacy of the message. It helps the sender in confirming the correct interpretation of message by the decoder. Feedback may be verbal (through words) or nonverbal (in form of smiles, sighs, etc.). It may take written form also in form of memos, reports, etc.

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Importance & Benefits of Effective Communication: Client Relations

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Importance & Benefits of Effective Communication

What Are the Benefits of Effective Communication?

Chances for Promotion

Components of Communication Process

Communication Process The main components of communication process are as follows:

Recipient / Decoder - Recipient / Decoder is a person for whom the message is

Feedback - Feedback is the main component of communication process as it permits the

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