Annual 47C.F.R. 64.

2009(e) CPNI Certification

EB Docket 06-36
Annual 64.2009(e) CPNI Certification for: 2012 covering the prior calendar year: 2011
Date filed: ___ _____
SOUTH PARK, L.L.C. DBA
Name of company covered by this certification: SOUTH PARK TELEPHONE COMPANY
Form 499 Filer 10: 817360
Name of signatory; pavidShiplex
Title of signatory: Yic;e President/Business Manager
I, David Shipley, certity that I am an officer ofthe company named above, and acting as
an agent ofthe company, that I have personal knowledge that the company has established
operating procedures that are adequate to ensure compliance with the Commission's CPNI rules.
See 47 C.F.R. 64.2001 et seq.
Attached to this certification is an accompanying statement explaining how the
company's procedures ensure that the company is in compliance with the requirements (including
those mandating the adoption of CPNI procedures, training, recordkeeping. and supervisory
review) set forth in section 64.2001 et seq. of the Commission's rules.
The company has not taken any actions (Le., proceedings instituted or petitions filed by a
company at either state commissions, the court system, or at the Commission against data
brokers) against data brokers in the past year.
The company has not received any customer complaints in the past year concerning the
unauthorized release of CPN!.
The company represents and wan'Wlts that the above certification is consistent with 47
C.F.R. 1.17 which requires truthful and accurate statements to the Commission. The company
also acknowledges that false statements and misrepresentations to the Commission are punishable
under Title 18 of the U.S. Code and may subject it to enforcement actions.
SOUTH PARK, L.L.C..
DBA SOUTH ..,.'"11: NECOMPA:NY
AITACIIMENT: Statement of Compliance with CPNI Rules (which includes
explanation of actions taken against data brokers and
summary of customer complaints)
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SOUTH PARK TELEPHONE COMPANY, FRN 817360
EB Docket 06-36
STATEMENT OF COMPLIANCE WITH CPNI RULES
SOUTH PARK TELEPHONE COMPANY (the "Company") has implemented the following
procedures to ensure that it is compliant with Part 64 of Title 47 of the Code of Federal
Regulations, Subpart U - Customer Proprietary Network Information (CPNI), 64.2001 through
64.2011.
Compliance Officer
The Company has appointed a CPNI Compliance Officer. The Compliance Officer is responsible
for ensuring that the Company is in compliance with all of the CPNI rules. The Compliance
Officer is also the point of contact for anyone (internally or externally) with questions about CPNI.
Employee Training:
The Compliance Officer arranges for the training of all employees on an annual basis, and more
frequently as needed. Any new employee is trained when hired by the Company. The training
includes, but is not limited to, when employees are and are not authorized to use CPNI, and the
authentication methods the company is using. The detail of the training can differ based on
whether or not the employee has access to CPNI.
After the training, all employees are required to sign a certification that they have received
training on the CPNI rules, that they understand the Company's procedures for protecting CPNI
and they understand the Company's disciplinary process for improper use of CPNI. Each
employee is provided a CPNI manual for their review.
Employees are instructed that if they ever have any questions regarding the use of CPNI, or if
they are aware of CPNI being used improperly by anyone, they should contact the Compliance
Officer immediately.
Disciplinary Process
The Company has established a specific disciplinary process for improper use of CPNI. The
disciplinary action is based on the type and severity of the violation and could include any or a
combination of the following: retraining the employee on CPNI rules, notation in the employee's
personnel file, formal written reprimand, suspension or termination.
The disciplinary process is reviewed with all employees.
A copy of the Company's disciplinary process is kept in the employee handbook.
Customer Notification and Request for Approval to Use CPNI
The Company provided "Opt Ouf' notification to its customers. If the customer does not object
within the thirty (30) day waiting period, the customer is deemed to have consented to use of
his/her CPNI. Regardless, the Company will not share the customer's CPNI with any joint venture
partner, independent contractor or any other third party without customer affirmative express
consent. For marketing purposes, the Company does mass marketing to all customers, or uses
CPNI to market only service offerings among the categories of service to which the customer
already subscribes.
If the Company receives a call from a customer who wants to discuss services outside of the
customer's existing service offerings, the customer service representative uses the oral
notification for one-time use of CPNI to obtain approval for the duration of the call only.
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SOUTH PARK TELEPHONE COMPANY, FRN 817360
EB Docket 06-36
Marketing Campaigns
If the Company uses CPNI for any marketing campaign, the Compliance Officer witt review the
campaign and all materials to ensure that it is in compliance with the CPNI rules.
The Company has a process for maintaining a record of any marketing campaign of its own, or its
affiliates, which uses customers' CPNI.
Authentication
The Company does not disclose any CPNI until the customer has been appropriately
authenticated as follows:
In-office visit - the customer must provide a valid photo ID matching the customer's account
information.
Customer-initiated call - the customer is authenticated by the customer service representative
calling the customer back at their telephone number of record.
If the customer wants to discuss call detail information the following guidelines are followed:
If the customer can provide all of the catt detail information (telephone number catted,
when it was catted, and the amount of the call) necessary to address the customer's
issue, the Company will continue with its routine customer careprocedures.
If the customer cannot provide all of the call detail information to address the
customer's issue, the Company will: send the information to the address of record, or
ask the customer to come into the office and provide a valid photo ID.
Notification of Account Changes
The Company promptly notifies customers whenever a change is made to address of record.
The notification to the customer will be mailed to the customer at their address of record.
The Company has a process for tracking when a notification is required and for recording when
and how the notification is made. The Subscriber Billing Program automatically generates a letter
when a customer's address is changed. The letter is then mailed to the customer's previous
address of record; a notation of the mailing is recorded in the billing program.
Notification of Breaches
Employees will immediately notify the Compliance Officer of any indication of a breach. If it is
determined that a breach has occurred, the Compliance Officer will do the following:
Notify the United States Secret Service (USSS) and the Federal Bureau of
Investigation (FBI) as soon as practicable, but in no event later than 7 business days
after determination of the breach. The notification will be sent via the FCC link at
http://www.fcc.gov/eb/cpni.
Notify customers only after 7 full business days have passed since notification to the
USSS and the FBI, unless the USSS or FBI has requested an extension.
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SOUTH PARK TELEPHONE COMPANY, FRN 817360
EB Docket 06-36
If there is an urgent need to notify affected customers or the public sooner to avoid
immediate and irreparable harm, it will be done only after consultation with the
relevant investigating agency.
Maintain a record of the breach, the notifications made to the USSS and FBI, and the
notifications made to customers. The record should include dates of discovery and
notification, a detailed description of the CPNI that was the subject of the breach, and
the circumstances of the breach.
Summary of Consumer Complaints
There were no consumer complaints regarding unauthorized release of CPNI in the
previous year.
Action against Data Brokers
There were no actions taken against data brokers or pretexters for unauthorized access
to CPNI in the previous year.
Record Retention
The Company retains all information regarding CPNI in a CPNI file. Following is the minimum
retention period we have established for specific items:
CPNI notification and records of approval- one year
Marketing campaigns - one year
Breaches - two years
Annual certification - five years
Employee training certification - two years
All other information - two years
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