VIETNAM MARITIME UNIVERSITY

INTERNATIONAL SCHOOL OF
EDUCATION

INTERNSHIP REPORT

TOPIC
FULL CONTAINER (FCL) EXPORT DELIVERY PROCESS AT SAWA LOGISTICS JOINT
STOCK COMPANY

Supervisor: MSc. Tran Hai

Viet Student Name: Le Thi Van Anh

Student ID: 92771

Class: IBL62DH

HAI PHONG – 2024

 VIETNAM MARITIME UNIVERSITY
INTERNATIONAL SCHOOL OF
EDUCATION

STUDENT NAME: LE THI VAN ANH

CLASS: IBL62DH

INTERNSHIP REPORT

TOPIC
FULL CONTAINER (FCL) EXPORT DELIVERY PROCESS AT SAWA LOGISTICS JOINT
STOCK COMPANY

Supervisor : THs Tran Hai Viet

Division: International Business and Logistics
Faculty: International School of Education

HAI PHONG – 2024

 INDEX

CONTENTS
ONE NUMBER FROM WRITE TURN OFF HISTORY USE IN REPORT...............iii
LIST OF TABLES.........................................................................................................iii
LIST OF DIAGRAM.....................................................................................................iv
LIST OF DRAWINGS....................................................................................................v
LIST OF CHARTS..........................................................................................................v
INTRODUCTION...........................................................................................................1
CHAPTER 1: THEORETICAL BASIS..........................................................................3
1.1 General theoretical basis.......................................................................................3
1.1.1 Delivery service...............................................................................................3
1.1.2 Logistics services.............................................................................................3
1.1.3 Delivery person...............................................................................................4
1.1.4 Classification of logistics services...................................................................5
1.1.5 Legal basis, source of governing law..............................................................6
1.1.6 Overview of Containers, Full Container Loads...............................................6
1.2. General procedures for delivery of full container export goods...............................9
1.3 Documents related to the contract..........................................................................13
CHAPTER 2: INTRODUCTION OF SAWA LOGISTICS JOINT STOCK
COMPANY...................................................................................................................16
2.1 General information.................................................................................................16
2.2 History of formation and development....................................................................16
2.3 Organizational structure...........................................................................................17
2.3.1. General organizational structure......................................................................17
2.3.2 Departments......................................................................................................17
2.4 Vision, mission and core values..............................................................................19
2.4.1 Vision.............................................................................................................19
2.4.2 Mission..........................................................................................................19
2.4.3 Core values....................................................................................................19
2.5 Human resources.....................................................................................................19
2.6 Infrastructure............................................................................................................21
2.7 Main services...........................................................................................................21

i
 2.7.1. International sea transport.............................................................................21
2.7.2. International air transport..............................................................................22
2.7.3. Customs services...........................................................................................22
2.7.4 Project goods.................................................................................................22
2.7.5. Other services...............................................................................................23
2.8 Service structure of Sawa Logistics Joint Stock Company.....................................23
CHAPTER 3: UNDERSTANDING THE PROCESS OF DELIVERING AND
RECEIVING FULL CONTAINER EXPORT GOODS OF SAWA LOGISTICS
JOINT STOCK COMPANY.........................................................................................26
3.1 Process of receiving and delivering full container export goods at SAWA
LOGISTICS Joint Stock Company............................................................................26
3.1.1 Procedure for receiving and delivering full container export goods.............26
3.1.2 Process description........................................................................................27
3.2 Process of receiving and delivering full container export goods of an actual
shipment at Sawa Logistics company........................................................................31
3.2.1 General information about export shipment..................................................31
3.2.2 General responsibilities of the parties involved.............................................33
3.2.3 Actual shipment implementation process......................................................34
CONCLUDE....................................................................................................................i
REFERENCES...............................................................................................................iii
APPENDIX....................................................................................................................iv

ii
 ONE NUMBER FROM WRITE TURN OFF HISTORY USE IN
REPORT
FIATA International Federation of Freight Forwarders Associations

FWD Forwarder

C /O Certificate of Origin

FCL Full Container Load

LCL Less Container Load

B /L Bill of Lading

ETA Estimated Time of Arrival

ETD Estimated Time of Departure

CONT Container

MBL Master Bill of Lading

HBL House Bill of Lading

KGS Kilograms

WCA World Cargo Alliance

ISO International Standardizing Organization

VMG Verified Gross Mass

POL Port of Loading

POD Port of Discharge

LIST OF TABLES

iii
Number of
Table name Page
tables

2.1 About Sawa Company 15

2.2 Company labor structure table 2021-2023 18

2.3 Company facilities 20

2.4 Company service structure 22

Company's business performance in the period 2021-

2.5 23
2023

LIST OF DIAGRAM
Diagram
Diagram name Page
number

1. 1 FCL export goods 9

Organizational chart of Sawa Logistics Joint Stock

3 .1 16
Company

iv
 LIST OF DRAWINGS

Number of
Image name Page
images

2 .1 Company logo 15

3 .1 Heat resistant tempered glass image 28

LIST OF CHARTS
Chart
Chart Name Page
Number

2 .1 The structure of the company's main services

2 .2 Business results for the period 2021-2023 24

v
 INTRODUCTION
It can be seen that Vietnam is a country with many conditions to promote the
logistics industry, an industry that is considered the lifeblood of the economy. Located
in the center of the Asia-Pacific region, on the international shipping route; especially
with a long coastline, many locations where deep-water ports can be built,
opportunities for international economic integration are increasingly deep with many
free trade agreements (FTAs) signed, ... Vietnam is considered a market with great
potential for developing the logistics service industry.
In particular, Hai Phong has truly become the largest seaport logistics center in
the North in recent years. The logistics industry in Hai Phong has achieved a growth
rate of about 20% to 23% per year, which is a very attractive industry in attracting FDI
capital to Hai Phong. With a favorable geographical location and well-invested
infrastructure, professional exploitation and operation, Hai Phong is at the forefront of
the trend to become an international, modern logistics center. To achieve this, it is
necessary to have the joint efforts of departments as well as logistics enterprises in the
city.
Grasping the above situation, Sawa Logistics Joint Stock Company has been
developed with the vision of becoming a logistics service brand on par with Southeast
Asia in providing customers with the best quality of sea transport services, keeping up
with the development trend of the country. During this internship , I had the
opportunity to apply the knowledge I learned to intern at Sawa Logistics Joint Stock
Company - one of the experienced and potential logistics service enterprises. Interning
in a dynamic, creative, flexible working environment; modern and convenient facilities
along with enthusiastic colleagues, I have understood more specifically about the
process and delivery operations related to my major.
This internship report of mine is written based on the knowledge and skills that
I have accumulated during my internship and along with the information collected
from the business as well as from the mass media with the enthusiastic support from
the company and the guidance of Master. Tran Hai Viet . Through the guidance of my
seniors and the help of my teacher, I decided to choose, research and write the topic :

1
"Learning about the process of receiving and delivering full container (FCL) export
goods at Sawa Logistics Joint Stock Company " . My report consists of 3 main parts:
Chapter 1: Theoretical basis of international freight forwarding
activities Sawa Logistics Joint Stock Company
Chapter 3: Full container load (FCL) export delivery process at Sawa Logistics
Joint Stock Company
Despite the limitations of time and personal experience, this report cannot avoid
shortcomings and defects. Therefore, I look forward to receiving comments from
teachers to make my report more complete.
Thank you very much!

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 CHAPTER 1: THEORETICAL BASIS
1.1 GENERAL THEORETICAL BASIS
1.1.1 DELIVERY SERVICE
a ) Concept
According to the International Federation of Freight Forwarders Associations
(FIATA): “Freight forwarding means services of any kind relating to the carriage,
consolidation, storage, handling, packing or distribution of the goods as well as
ancillary and advisory services in connection therewith, including but not limited to
customs and fiscal matters, declaration of the goods for official purposes, procuring
insurance of the goods and collecting or collecting payment or documents relating to
the goods.”
According to Article 163 of the 1997 Law on Commerce of Vietnam, freight
forwarding service is a commercial act in which a freight forwarder receives goods
from the sender, organizes transportation, warehousing, storage, performs paperwork
and other related services to deliver goods to the recipient under the authorization of
the owner of the goods, the carrier or another freight forwarder (collectively referred to
as the customer).
In short, freight forwarding is a basic activity of buying and selling goods,
including operations and procedures related to the transportation process to move
goods from the place of sending to the place of receiving.
b) Role
- Facilitate the rapid circulation of goods, ensuring safety and savings without the
presence of the exporter and importer during the operation.
- Helps carriers speed up the turnaround time of vehicles, maximize and
effectively utilize the load and capacity of vehicles or transport tools and other
delivery support vehicles.
- Reduce unnecessary costs for customers such as storage, warehousing, and
employee training costs.
1.1.2 LOGISTICS SERVICES
a) Concept

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 According to Article 233 of the 2005 Law on Commerce : "Logistics services are
commercial activities in which traders organize the performance of one or more tasks
including receiving goods, transporting, storing, storing, carrying out customs
procedures, other paperwork, consulting customers, packaging, marking, delivering
goods or other services related to goods as agreed with customers to receive
remuneration"

b) Role
- Ensure the right time and place for production and business activities
- Support economic managers to make accurate decisions
- Helps to solve both input and output in an optimal and efficient way
- Reduce costs, increase competitiveness

1.1.3 DELIVERY PERSON

a) Concept
The freight forwarder or freight forwarding business is a forwarder (Forwarder,
Freight forwarder or Forwarding agent).

According to the concept of the Federation of Freight Forwarders Associations

(FIATA): “A freight forwarder is a person who arranges for the carriage of all goods
under a consignment contract and acts for the benefit of the consignor without being a
carrier himself. The freight forwarder also ensures the performance of all work related
to the consignment contract such as ensuring storage, transit, customs clearance , and
inspection ”.

The forwarder can be the cargo owner (when the cargo owner himself undertakes
the delivery of his goods), the ship owner (when the ship owner performs the delivery
service on behalf of the cargo owner), a loading and unloading company or
warehouse, a professional forwarder or any other person registered to provide freight
forwarding services.

b) The role of the forwarder

-Helps companies to more easily conduct import and export transactions, saving

4
 time and costs.
- Helps small and medium-sized companies focus resources on their production
activities, improving quality, instead of having to disperse them to intermediate
logistics activities.
-Makes transportation efficient by consolidating small shipments into larger ones,
as well as the best way to handle each shipment, thereby saving costs.

1. 1. 4 CLASSIFICATION OF LOGISTICS SERVICES

Logistics services are regulated in the 2005 Law on Commerce and Decree No.
163/2017/ND-CP dated December 30, 2017 of the Government on logistics services
business. Logistics services provided include:

 Container handling services, except services provided at airports;

 Container warehousing services are part of maritime transport support services;
 Warehousing services are services that support all modes of transport;
 Delivery service;
 Freight agency services ;
 Customs clearance agency services (including customs clearance services);
 Other services, including the following activities: Bill of lading inspection,
freight brokerage services, cargo inspection, sampling and weighing services;
goods receipt and acceptance services; transport document preparation services;
 Wholesale and retail support services including inventory management,
collection, aggregation, classification of goods and delivery;
 Freight transport services are part of maritime transport services;
 Cargo transport services are part of inland waterway transport services;
 Freight transport services are part of railway transport services;
 Freight transport services are part of road transport services;
 Air freight services
 Multimodal transport services;
 Technical analysis and testing services;
 Other transportation support services;

5
  Other services agreed upon by logistics service traders and customers in
accordance with the basic principles of the Commercial Law.

1.1.5 LEGAL BASIS, SOURCE OF GOVERNING LAW

The legal basis for the delivery of import and export goods includes international
legal regulations:

- Vienna Convention on International Trade in Goods 1980 ( CIGS )

- The International Federation of Freight Forwarders Associations (FIATA)
Model Rules for Freight Forwarding Services 1996.
- Incoterms International Trade Terms
In addition to international law, the Vietnamese State has issued many legal
documents related to the transportation and delivery of import and export goods such
as:

- Vietnam Maritime Code 2005

- Commercial Law 2005
- Customs Law 2005 amended issued on June 14, 2005
- Decree 163/2017/ND-CP of 2017 of the Government regulating logistics
services business.
- Insurance business law, tax law,..

1.1.6 OVERVIEW OF CONTAINERS, FULL CONTAINER LOADS

a) Concept

In June 1964, the Technical Committee of the International Standardizing

Organization (ISO) issued a general definition of containers. Up to now, countries
around the world have applied this definition of ISO. According to ISO - Container is
a means of transport with the following characteristics:

- Has a fixed shape, durable, to be used many times.

- Specially constructed to facilitate transportation by one or more means of
transport, goods do not have to be loaded and unloaded at ports along the way.

6
 - Have separate equipment to facilitate loading and unloading and changing from
one means of transport to another.
- Specially designed for easy loading and unloading.
- Has a capacity of not less than 1m3
b ) Container classification
According to ISO standards, containers are divided into 7 main types:

1. General purpose container

General cargo containers are often used to transport dry goods, so they are also
called dry containers (abbreviated as 20'DC or 40'DC). This type of container is most
commonly used in maritime transport.

2. Bulk container

This type of container allows loading dry bulk cargo (cement, grain, ore, etc.) by
pouring from above through the loading hatch, and unloading from the bottom or side
(discharge hatch). The normal bulk container has an external appearance similar to a
general cargo container, except for the loading hatch and unloading door.

3. Named cargo containers

It is a special design to carry a certain type of goods such as soft drinks, cars,
motorbikes.

- Beverage containers are processed and converted from 40 feet dry containers, 2
steel walls are removed and replaced with mobile collapsible tarpaulins, with a
roof stiffening system. Containers designed like this will reduce loading and
unloading time.
- Containers carrying bulk cargo and machinery that exceed the internal
dimensions of the container. This type of container often has its sides opened to
quickly unload cargo when carrying bulk cargo, and its roof opened to load
bulk cargo from above the container.
4. Reefer container

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 Refrigerated containers are designed to be used as cold storage, refrigerated
trucks to transport goods that require temperature and humidity control suitable for
that type of goods. Refrigerated containers are usually of two types: aluminum
refrigerated containers and iron refrigerated containers. Aluminum and iron
refrigerated containers are named after the outer material of the refrigerated
container, which is aluminum and iron. Due to the harsh temperature conditions
inside the container, the inner layer of the refrigerated container is made of stainless
steel.

5. Open-top container

Open top containers are designed to facilitate loading and unloading of goods
through the roof of the container. After loading, the roof will be covered with
tarpaulin. This type of container is used to transport machinery, equipment or long-
stemmed timber.

6. Platform container

Designed without walls or roof, only the floor is a solid surface, specialized for
transporting heavy goods such as machinery, equipment, iron and steel...

Flatbed containers have walls at both ends (front and back), which can be fixed, folded
down, or removable.

7. Tank container

Tank containers basically consist of an ISO standard frame with a tank attached,
used to transport liquid goods such as alcohol, chemicals, food, etc. Goods are poured
in through the manhole on the roof of the container, and are withdrawn through the
outlet valve by gravity or withdrawn through the tank mouth by a pump.

c) FCL goods

FCL is the abbreviation for the phrase “Full Container Load” used in the
international shipping industry for the import and export of sea freight goods.

FCL service is a full container shipping service provided by ship owners to

8
customers in the form of CY-CY freight from port to port; meaning the carrier
receives

9
the full container from the shipper (Shipper) at the CY (Container Yard) of departure
and delivers the full container to the consignee (Consignee) at the CY of destination.

FCL goods will be transported intact from the delivery point to the receiving
point safely, quickly, without having to be handled multiple times, not dependent on
the weather and optimizing costs because goods do not have to be gathered at
warehouses multiple times.

1. 2. GENERAL PROCEDURES FOR DELIVERY OF FULL

CONTAINER EXPORT GOODS
Below is the process of receiving and delivering full container load (FCL)
export goods at freight forwarding companies:

Customs
Authority

(5)
(9) (7)

(1) (2)
(11)
Exporter Freight Shipping Agent Importer
forwarding line
(4) (3)

(6) (8)

(10)

DIAGRAM 1 1. GENERAL DELIVERY PROCESS FOR FULLY

CONTAINER EXPORT GOODS FCL
Step 1: The freight forwarding company receives the export request and
shipment information from the exporter.
- When finding a potential customer, the freight forwarding company collects
information about the shipment (name of goods, port of departure, port of arrival,
delivery time, volume of goods, etc.) to advise on the schedule, suitable container type
and quote.

10
 - Both sides negotiate and agree on a suitable price.
Step 2: The shipping company sends the booking and makes a reservation
with the shipping line .
- After the shipper agrees on the price, the freight forwarding company will
contact the shipping line to book a slot that matches the shipper's delivery time.
- Forwarder company needs to pay attention to booking based on important
information of the shipment such as ship departure date (ETD), cargo name
(Commodation), container type and quantity (cargo volume), cargo weight, export port
(POL), import port (POD).
Step 3: Shipping line sends Booking Note/ Booking Confirmation email to
shipping company
Upon receiving the booking request information, the shipping line will check. If
any booking is found to meet the requirements, the booking will be issued and a
booking confirmation/booking receipt note and packing list will be sent according to
the shipping line's form.
- The freight forwarding company needs to pay attention and check the
information on the Booking Note/ Booking Confirmation such as: ship name, trip
number, loading port, destination port, ship departure date, empty container delivery
location, unloading location, closing time/ cut-off time. This is important information
necessary for the exporter's goods preparation.
Step 4: Select empty container, pack goods, and transfer to port
The business holds the booking note to exchange the order to lend the empty
container to the shipper and issue a seal to the shipper. After completion, the driver
will bring this empty container delivery note to the port to get the container and pull
the empty container to the shipper 's private warehouse to pack the goods. After
packing, the goods will be lowered to the port or yard as designated by the shipping
line. The goods must be lowered before the closing time, otherwise they will easily
fall off the ship (not be loaded onto the ship even though the procedures have been
completed).

Step 5: The freight forwarding company proceeds to declare and transmit the
customs declaration and carry out export procedures to the Customs Authority.
11
 - At this stage, the Forwarder is responsible for carefully checking the
documents related to the shipment before declaring, including the following
documents:
 Sale Contract
 Bill of Lading
 Commercial Invoice
 Packing List
 Booking note
 documents …
- When the Documentation Department completes the inspection, the Customs
Declaration Department will proceed to transmit the electronic declaration . The
customs authority will receive and process data such as inspection, numbering and
customs clearance through the system. The system will respond to the enterprise with
the electronic receipt number and the goods classification results.
- Depending on the classification results, the delivery company will notify the
shipper to prepare a plan:
 Green channel: the shipment will be cleared immediately without having
to check the documents or goods details.
 Yellow channel: customs authorities conduct detailed examination of
documents and exempt physical inspection of goods.
 Red channel: for first-time export shipments, most declarations will fall
into the red channel. Goods falling into the red channel will be subject to
document checks and physical inspections at varying levels, depending
on the type of goods.
- At the Customs branch, the Forwarder submits documents, pays taxes and
other necessary papers along with the costs incurred at the branch as declared.
Step 6: The exporter sends the Shipping Instruction (SI) along with the
Weight Certificate (VGM) according to the information form previously sent by the
freight forwarding company.
- The freight forwarding company will send the shipper a sample SI to the
exporter that the company has predetermined, including important information such

12
as: booking date and number, goods name, quantity and packaging, weight, loading
port, unloading port, delivery time, container number, seal number, etc. This is
necessary information for the shipping line to issue a draft Bill of Lading (Draf B/L).
- The freight forwarding company requires the cargo owner to confirm the
VGM weight slip at the weighing station. Without VGM, the cargo will not be cleared
for unloading into the port.
Step 7: : Based on SI, submit draft B/L to shipper for checking and
reconfirmation; receive released B/L
- After receiving SI and VGM, the Forwarder will send it to the shipping line.
The shipping line will base on SI to create a draft bill of lading (Draf B/L). At this
time, the freight forwarding company will send the Draft B/L to the shipper and
request confirmation that the information on the Draft B/L is correct.
- While waiting for the original bill of lading to be issued, the Forwarder
company will be allowed to correct the information on the Draft B/L. However, the
number of corrections should be limited so that the shipping company can promptly
receive the correction information. Once the shipping company has issued the original
bill of lading, the forwarder company will have to bear the cost of correcting the Bill if
the information is incorrect.
Step 8: Shipping line issues Master Bill of Lading (MB/L) to freight
forwarder
- After confirming the Draft Bill, the shipping line issues the Master Bill of
Lading (MB/L) to the freight forwarding company. On the MB/L, the sender's name
will be the freight forwarding company in the exporting country, the recipient will be
the freight forwarding company in the importing country. . On the left corner of the
master bill of lading is the name and logo of the shipping line.
- The information on the B/L is the basis for the freight forwarding company to
issue a secondary House Bill of Lading (HB/L).
- MB/L corrections are subject to fees, especially when the cargo ship has
sailed. In terms of risk, the MB/L documents they issue are more or less “guaranteed”
and more reputable than those of freight forwarding service companies.

13
 Step 9: The freight forwarding company will issue House Bill of Lading
(HB/L) to the exporter based on MB/L.
- Upon receiving the MB/L, the company will issue a secondary House Bill of
Lading (HB/L). The secondary bill of lading will have the logo of the freight
forwarding company. The issuance will be carried out immediately after the shipper
completes tasks such as: packing the goods, delivering the goods to the freight
forwarding company, completing export customs procedures and paying related fees.
On the HB/L, the shipper is usually the exporter and the consignee is the importer.
- HB/L can be issued by a type of shipping company called NVOCC (Non
Vessel Ocean Common Carrier).
- Information on HB/L is usually easier to edit than MB/L
Step 10: The freight forwarding company sends the Pre-alert documents to
the freight forwarding company's agent in the importing country (Agent)
- The freight forwarding company sends a set of documents including necessary
documents related to the freight forwarding agent before the goods arrive at the port of
entry.
- Pre-alert will be received by the freight forwarder's agent in the importing
country and not by any other business to handle the goods being sent.
Step 11: The freight forwarding company's agent in the importing country
contacts the importer to receive the goods.
- After receiving this set of documents, the receiving staff will contact the
importer to hand over.
- During this process, the agent must carry out a number of procedures to
declare the goods (Manifest declaration) and other procedures to receive the shipment.
- The freight forwarding company makes a Debit Note, stores records and takes
care of the cargo owner after transportation.

1. 3 DOCUMENTS RELATED TO THE CONTRACT

1 Sale Contract
Foreign trade contract is also known as import-export contract. This is the basis
for determining the legal relationship between buyer and seller.

14
 A contract is an agreement between a buyer and a seller in two different
countries. It fully defines the rights and obligations of the parties in the process of
buying and selling goods. The contract stipulates that the seller must provide the
correct and complete goods and transfer the relevant documents. The seller is obliged
to pay for the goods to the seller.
2 Commercial Invoice
This is a document used to collect money from the buyer, which has payment
value. The customs department will base on the Invoice to determine the customs
value to calculate tax as well as tax exemption and apply incentives for the shipment.
The Invoice issue date is after or on the same day as the contract.
The payment invoice will include basic terms such as name, address of buyer,
seller; price of goods; quantity...
3 Packing List
Packing list is a document created after the owner of the goods has packed the
goods, used to inventory the goods at the point of import. This is the basis for customs
to assess the current condition of the goods as well as to arrange and stuff the goods
during transportation.
Packing List shows how the goods are packed, how many packages, how much
weight and volume, and what appropriate means of transportation are used.
4 Bill of Lading
The bill of lading is an important document proving the consignee's ownership
of the goods, it acts as evidence of the transportation contract. Whoever has the
original bill of lading will own the goods mentioned on the bill of lading.
Currently, bills of lading are divided into many types, including original bills of
lading and surrendered bills of lading. These are two indispensable types of bills of
lading, which are the basis for carriers to be responsible to the shipper when related
problems occur.
5 Customs Declaration
This document is used to declare goods to Customs authorities. After
transmitting the customs declaration, Customs will return the classification results, the

15
enterprise will print this declaration along with the set of documents to carry out
customs clearance procedures for goods.
Customs declarations usually have three streams: green, yellow, red depending
on the goods records. For first-time import and export businesses, they will often fall
into the red stream and have to check the goods in detail.
6 Other documents
Other certifications include:
 Certificate of Origin (C/O)
 Insurance Certificate
 Phytosanitary Certificate
 Fumigation Certificate
 Letter of Credit (L/C)
 Material Safety Data Sheet (MSDS)…

16
 CHAPTER 2: INTRODUCTION OF SAWA LOGISTICS JOINT
STOCK COMPANY

2.1 GENERAL INFORMATION

FIGURE 2.1. COMPANY LOGO

International name SAWA LOGISTIC JOINT STOCK COMPANY
Abbreviation SAWA LOGISTICS., JSC
Tax code 0201983279
Address No. 2/3C Le Hong Phong Street, Dong Khe Ward, Ngo Quyen
District, Hai Phong City, Vietnam
Representative DANG THI LIEN
Phone 0225 399 9383
Day of Operation 2019-09-16
Managed by Ngo Quyen - Hai An Regional Tax Department
Type of business Foreign joint stock company
Status In operation (has been granted a Certificate of Registration)
TABLE 2.1: SAWA COMPANY INTRODUCTION

2.2 HISTORY OF FORMATION AND DEVELOPMENT

Sawa Logistics Joint Stock Company officially came into operation on
September 16, 2019. Charter capital 6,600,000,000. After 6 years of operation, with
the goal of becoming one of the leading freight forwarding agents in the city, Sawa
has constantly strived to expand, develop its scale and business fields, improve the
capacity of its staff and at the same time equip the most complete, convenient and
modern system of facilities and warehouses. Currently, the company has become

17
familiar in the market not only in the field of freight forwarding but also providing and
consulting partners with the most effective, best, fastest and most competitive
transportation solutions.

2.3 ORGANIZATIONAL STRUCTURE

2.3.1. GENERAL ORGANIZATIONAL STRUCTURE

Board of Directors

Accounting Document Human Resources

Sales Department
Department Deparment Department

Figure 2.1: Organizational chart of Sawa Logistics company

Source: Company documents

2.3.2 DEPARTMENTS
Board of Directors

 Orient and implement service development strategies to ensure effective

business goals and service quality to meet the company's development
requirements.
 Manage, supervise and operate all company operations.
 Train and develop employees, encourage employee morale to improve
productivity and efficiency.
Accounting Department

 Analyze the company's business performance and make debt reports for

18
 customers.
 Make tax declaration and payment, manage revenue and expenditure in the
company.
 Ensure employees are paid accurately and promptly, including compensation,
commissions and benefits.
Sales Department

 Prospecting, negotiating and closing contracts.

 Make a quote
 Track goods to process goods promptly and on time, Avoid delaying customer
appointments to avoid damaging the company's reputation.
 Consult with company partners when they encounter difficulties with
procedures, customs procedures, tax reduction...
Documentation department

 Establish and update databases on shipments and customers.

 Make Bill, AWB for shipments, support VGM declaration, receive/make Pre-
alert from or send Agent/Lines for imported goods, declare E-manifest, make
AN to send to customers.
 Contact foreign lines/agents, establish and maintain good relationships with
shipping companies to ask for the best rates, ask for information and get
bookings from the companies to send Sales quotes to customers.
 Maintain the price list system applicable to customers and promptly notify
Sales of changes in freight rates, domestic services, and shipping line fees for
customers.
 Draft and reply to emails sent from agents regarding pricing, shipping
procedures, offers, etc.
Human Resources Department

 Responsible for human resources related tasks: management, recruitment,

record keeping, planning and implementing corporate culture building
programs.

19
2.4 VISION, MISSION AND CORE VALUES
2.4.1 Vision
With a progressive spirit, pioneering aspiration and sustainable investment
strategy, SaWa Logistics Joint Stock Company always strives to become one of the
leading and reliable units in global logistics solutions.
2.4.2 Mission
Always take the lead in providing customers with services, quality, and ethical
standards in the industry. And more than that, always open up unlimited career
opportunities for all employees.
2.4.3 Core values
- Reputation: The company always puts reputation first, signs clear contracts,
delivers goods to customers on time, all for the common good.
+ Devote 200% of your effort and passion to completing the task perfectly and
optimally.
- Flexibility: Prepare carefully for situations to quickly resolve any problems that arise
and ensure orders are handled in the best possible way.
- Efficiency: Prioritize the importance of every customer choice. Always try your
best to achieve the efficiency of the work that each person is doing.

2.5 HUMAN RESOURCES

The company has many highly qualified employees. Some have undergone training at
home and abroad.
Table 2.2 Company labor structure table 2021-2023
2021 2022 2023
Target
Quantity Percentage Quantity Percentage Quantity Percentage

10 100 13 100 16 100

I. Age
> 40 years old 1 10 2 16.2 5 31.3

30-40 years
6 60 4 30 7 43.7
old

< 30 years old 3 30 7 53.8 4 25

10 100 13 100 16 100

II. Gender

20
 6 60 7 53.9 5 31.3
Male
4 40 6 46.1 11 68.7
Female
10 100 13 100 16 100
III. Level
> university 2 20 3 23.0 3 18.7

University 5 50 6 46.3 8 50

< university 3 30 4 30.7 5 31.3

 Unit: Person
(Source: annual report of Sawa Logistics Joint Stock Company)
In 2021, the number of employees over 40 years old accounted for 10%, but by
2022 it gradually increased to 16.2% and continued to increase sharply to 31.3% in
2023 because the company needed a large force of strong management staff to
recover from the economic crisis caused by Covid 19. The group of university and
post- graduate workers are the main subjects holding the tasks of management,
operation, and advising the board of directors. In 2021, the force of the group of
university and post-graduate workers accounted for 70%, but decreased slightly to
69.3% in 2022, and to 68.7% in 2023 but not significantly.
The group of college and intermediate level workers does not play an important
role, accounting for 30% in 2021, 30.7% in 2022 and 31.3% in 2023.
The staff is dynamic and highly specialized, with extensive professional
knowledge corresponding to each assigned job title, adapting quickly to the job,
meeting customer requirements. Everyone from the Director to the employees has a
good working spirit, creativity, enthusiasm in work, contributing to the success of the
company as it is today.
All employees in the company always support each other, care for each other in
all aspects, always stand up to protect the company's interests, always put the
company's interests, reputation and image first.
The company pays great attention to training employees and managers in both
professional and soft skills. Employees are sent to training facilities, classes or training
at the company. This has a positive effect, improving the understanding of employees
in the company, and at the same time helping employees understand each other when
discussing and solving problems together.
Employees in the company enjoy labor benefits according to regulations:
insurance, bonuses, vacations, and salaries appropriate to each person's work.

21
2.6 INFRASTRUCTURE
The company office is equipped with the following facilities
Table 2 1Company facilities
Asset value
STT Name, property Quantity Unit
(million dong)
Machinery and equipment
Desktop 10 The 10 0
Photocopier 1 The 15
Printer 1 The 3
1 Fax machine 1 The 3
Air conditioning 4 The 20
Desk 15 Set 15
Reception desk 1 Set 5
File cabinet 5 The 10
Means of transport
2 Tractor 10 The 5000
Large truck 5 The 2500
- With the task of receiving and transporting import and export, therefore,
administrative office work and import and export customs procedures play an
important role. The company has also fully met the needs of equipment and
machinery for each department.
- For office equipment, the company purchases fully according to work needs.
Therefore, in each department, for each employee position, there is a separate
telephone and desktop computer. In particular, the director's office and the import-
export business department are equipped with additional printers and fax machines to
facilitate work (receiving and sending import-export documents, doing procedures
related to import-export operations...)
-In addition, the company also owns containers, a fleet of tractors, a fleet of large
trucks, a fleet of small trucks distributing goods, a warehouse system, and a system of
goods distribution centers.

2.7 MAIN SERVICES

2. 7 .1. INTERNATIONAL SEA TRANSPORT

22
  LCL and FCL shipping
 Door to door or port to port delivery
 Solutions for oversized and overloaded cargo
 Bulk cargo transportation services
 Roll-on – roll-off
 Dry and refrigerated container services
 Retail Consolidation Service
 Cargo insurance, marine insurance services
 Check cargo schedule online

2. 7 .2. INTERNATIONAL AIR TRANSPORT

 Door to door or airport to airport delivery
 Airplane rental
 Combined sea-air transport
 Solutions for oversized and overloaded cargo
 Schedules and costs are tailored to each client's needs.
 Check cargo schedule online

2. 7 .3.CUSTOMS SERVICES
 Customs Law and Regulations Consulting
 Advice on tax exemption procedures
 Customs clearance for all types of import and export
 Tax refund
 Human resource support services
 Work directly with Customs

2. 7 .4 PROJECT GOODS
 Project cargo is often complex, bulky, and requires long-distance transportation.
We will handle it promptly , safely and within budget by:
 Excellent and experienced staff
 Project progress analysis and implementation planning
 Methodology and Feasibility Study
 Route survey includes report on road conditions…
 Budget Calculation
 Advice on relevant laws and regulations
 Extensive network of relationships with local authorities
 HSE (Health – Safety – Environment) Management and Assurance
 Monitor each stage of transportation and unloading
 Project Management

23
  Receiving, warehousing, delivery, loading: heavy duty cranes, rollers,
jacks, heavy duty lifting and moving systems…
 Transport by all types of ships: scheduled ships, ships on demand, charters,
ships specializing in oversized cargo, special containers, non-containerized
goods loaded on container ships...
 Specialized goods: steel structures, transformers, generators, large
cranes, vehicles, boats, wind turbine blades, wind towers, ship parts, etc.

2. 7 .5. OTHER SERVICES

 Domestic Transport from Ho Chi Minh, Da Nang, Hai Phong ports
to neighboring areas
 International freight express service
 Other support services: C/O preparation, quarantine, inspection, fumigation,
international payment consulting, insurance...
 Energy labeling service, request for exemption from energy labeling for
imported goods
 Imported cosmetics declaration service
 Imported food packaging declaration service
 Imported goods quality inspection service (conformity declaration)
 Printing equipment import license application service
 Chemical declaration service

2.8 SERVICE STRUCTURE OF SAWA LOGISTICS JOINT STOCK

COMPANY

Table 2.4 Company service structure

Main types of services Percentage

Domestic shipping 25

International shipping 20

Freight Forwarding 27

Customs clearance 13

Other services 15

Source: Sawa Logistics Company Report

24
 Chart 2.1 Proportion structure of the company's main services

Sales

15%
25% Vận chuyển nội địa
Vận chuyển quốc tế
13%
Giao nhận hàng hóa
Khai thuê hải quan
20% Dịch vụ khác
27%

The above table and chart clearly show the current service structure and strengths of
the company. Freight forwarding service is the company's key service accounting for
27% and this service is also expected to grow strongly in the near future. Next is
domestic transportation service 25%, international transportation 20%, customs
clearance 13% and other services accounting for 15%.
2.9 Current status of production and business activities

TABLE 2.4. THE COMPANY'S BUSINESS PERFORMANCE IN THE

PERIOD 2021-2023
(Unit: Billion VND)

Spending 2021 2022 2023 2022/2021 2023/2022

Value Proportion Value Proportion
Revenue 25,127 30,125 37,623 4,998 19.89 7,498 24.8
Expense 20,128 24,425 25,021 4,297 21.35 0.596 0.2
Profit 4,999 5.7 6.78 0.701 14.02 1.08 18.9
before tax
Profit after 3,999 4.56 5,962 0.561 14.02 1,402 30.7
tax
(Source: Annual report of Sawa Logistics Joint Stock Company )

25
 Chart 2.2: Business results chart for the period 2021-2023

Business results for the period 2021 - 2023

40 37.623

35
30.125
30
25.127 24.425 25.021
25
20.128
20

15

10
5.962
3.999 4.56
5

0
2021 2022 2023

Doanh thu Chi phí Lợi nhuận sau thuế

From table 2.4, in general, in the period of 2021-2023, expenditures on revenue,

costs, and profits all increased steadily. Specifically:
Regarding revenue: From 2021-2022, revenue increased by 4,998 billion VND,
equivalent to 19.89%. Revenue increased due to the COVID-19 pandemic being
gradually controlled, many agreements and regulations on import and export have
been relaxed, creating conditions for the export and import of goods domestically as
well as across customs borders to become easier. From there, the company's logistics
and maritime transport activities as well as port exploitation have also been favorable,
leading to increased revenue. From 2022-2023, revenue continued to increase sharply
to 7,498 billion VND, equivalent to 24.8% due to the company's increased
international trading activities.
Regarding costs: In 2021, the company's operating costs were VND 20,128
billion, by 2022, this figure increased slightly by 21.35% to VND 24,425 billion. The
increase in costs was due to the company upgrading infrastructure, warehouses, ports,
and hiring more employees to serve the purpose of expanding business operations after
COVID-19. From 2022-2023, costs increased, but at a lower rate of 0.2% due to the
infrastructure being upgraded and invested in before, the main costs in this period
focused on labor rental activities.
Regarding profit: After the COViD-19 situation was controlled, profit
continuously increased every year because revenue and expenses increased every year.
Specifically, the profit after tax of 2021, 2022, 2023 was 3,999 billion VND, 4.56
billion VND, 5,962 billion VND respectively.

26
CHAPTER 3: UNDERSTANDING THE PROCESS OF DELIVERING
AND RECEIVING FULL CONTAINER EXPORT GOODS OF SAWA
LOGISTICS JOINT STOCK COMPANY

3.1 PROCESS OF RECEIVING AND DELIVERING FULL

CONTAINER EXPORT GOODS AT SAWA LOGISTICS JOINT
STOCK COMPANY

3.1.1 PROCEDURE FOR RECEIVING AND DELIVERING

FULL CONTAINER EXPORT GOODS

MB/L Release
(9)

Shipment Information
Booking Note (3)
Exporter Sawa company Shipping line
(1)
Booking position (2)
(4) (6)
Pull container back to warehouse Go get the
Customs
container at
declaration
(5) the yard

(7)

Unload cargo

(8)
Do Shipping
Introduction

Receipt Debit Note (10)

(11) (12) Document delivery and

Payment
shipment tracking

DIAGRAM 3 1. PROCESS OF DELIVERY OF FULL CONTAINER (FCL)

EXPORT GOODS AT SAWA LOGISTICS JOINT STOCK COMPANY
26
3.1.2 PROCESS DESCRIPTION
Step 1. Sawa Logistics Company receives export requests from customers.

Sales staff of Sawa Logistics Company receives customers' demand for exporting
goods. Email content of Booking Request as follows:

Dear Mr/Ms A,

I am B, in charge of export department of ABC company.

We have the following shipments that need to be booked:

Item:…. Quantity:…. POL (loading port):… POD (unloading port):….

Delivery terms: …. Payment method:…..

We would like to request your company to provide OF sea freight quotation and
shipping schedule for month ..… .

Thanks a lot!

Step 2. Sawa Company sends Booking and makes reservation with shipping line

Based on customer requirements: The document department will contact

shipping lines to check shipping schedules, request sea freight quotes, usually contact
several shipping lines, then choose the one with the lowest quote and send it to the
customer.

Contact the shipping line in 2 ways:

- Contact the shipping line sales department directly by email or phone.

- Contact via shipping company website
After receiving the quote and suitable shipping schedule, Sawa's sales
department will contact the shipping line and the customer to agree on the freight rate
and send a booking request to the shipping line to reserve a seat.

Step 3. Sawa Company receives Booking confirmation from the shipping line and
sends it to the customer.

27
 When the shipping line receives the booking request information We will check
and if any booking is suitable for your requirements, we will issue a booking and send
a booking confirmation and packing list according to the airline's form.

After Sawa receives Booking confirmation from the shipping line, it will send
Booking confirmation for customers to check information again . Some important
information to note: ship name, voyage number, loading/unloading port, container
type, container type, booker name, etd/eta, shipping line address...

Step 4. Sawa Company selects the container and then pulls the container to the
customer's private warehouse to pack the goods and transport them to the port.

Sawa company's field staff will go to the yard to do the procedure of selecting the
container shell, the warehouse staff will give the customer a list of container shells.
Then the field staff will go to the yard to select the container themselves (do not take
torn, punctured shells, container door shafts that are damaged, dented, crushed, dirty
floors...)

After selecting, check the list of containers and go to the counter in the yard to
pay the lifting fee (or pay the unloading fee, in some cases, only pay the lifting fee,
unloading is loaded later...). The port yard will print the empty container delivery
receipt (EIR- Equipment Interchange Receipt) and give it to Sawa's field staff. The
lifting/unloading invoice will be invoiced to the customer and the field staff will bring
this invoice back.

Once completed, the transport department or driver will bring this empty
container delivery slip to the port to pick up the container and pull the empty container
to the customer's private warehouse for packing.

After packing, the goods will be lowered to the port or yard as designated by the
shipping line. The goods must be lowered before closing time, otherwise they will
easily fall off the ship.

Step 5. Ask the customer to send SI to submit draft B/L and the customer checks
the bill, then make SI + VGM and send to the shipping line.

28
 To unify the information on the procedural documents, the customer needs to
send the SI to Sawa company to make a draft B/L, which helps to minimize possible
errors. The SI is also the basis for the shipping line to establish and issue the bill of
lading. After that, this draft will be sent to the customer to check and confirm the
information on the draft bill of lading before the deadline.

At this step, the document staff also needs to ask the customer to take HBL
(House Bill of Lading) or MBL (Master Bill of Lading), and what type of B/L to take
(original bill of lading or delivery telegram, seaway bill of lading, surrendered bill of
lading.)

- For HBL: The document officer relies on the shipper's SI (depending on the case, it
can be the Packing List) to make the HBL and send it back to the shipper to check
and confirm the information on the B/L as well as the type of B/L to be taken.

- For MBL: Based on HBL, the document staff makes SI to send to the shipping
line with VGM to get MBL. Declare VGM and submit SI must be before the
shipping line's cut-off time, otherwise the goods will not be able to board the ship.

After the customer confirms that the information is correct, the shipping
company will issue the original bill or surrendered/seaway bill. Which bill to issue
depends on the customer's request as well as the payment on the contract. If it is L/C
payment, the original bill is required , in other cases, for more convenience, the
surrender bill or seaway bill is used . A complete set of bills will have: 3 originals
and 3 copies.

Step 7. Prepare a draft customs declaration and send it to the customer, open the
customs declaration and clear the export customs for the shipment.

In case the customer asks Sawa to declare customs, the Ops department will send
a draft customs declaration to the customer. After the customer confirms the
information, the export customs declaration will be opened. Required documents
include: Booking Note, Foreign Trade Contract, Commercial Invoice, Packing List,
Unloading Note.

29
 The above information will be updated and transmitted on the ECUS5/VNACCS
electronic customs software. After checking the information about the shipment, the
Customs authority will return the classification results: (1) green channel, (2) yellow
channel, (3) red channel.

- Level (1) Green Stream: Exempt from detailed document inspection, exempt
from physical inspection of goods.

- Level (2) Yellow stream: Detailed document check, exempt from physical
inspection of goods.

- Level (3) Red Stream: Check detailed records and check actual goods.

There are 3 levels of physical inspection of goods (must cut lead to check goods
in the container): the entire shipment, 10% of the shipment and 5% of the shipment.
After checking, if the goods are in accordance with the declaration and related
documents, the customs officer will stamp the customs seal on the container and make
a note on the declaration confirming that the goods are in accordance with the
declaration, then transfer the file to the branch leader for approval, stamp the customs
clearance (customs procedures have been completed) on the export declaration. The
inspection results will be returned after 3-4 days, the delivery staff will bring the
inspection results to the Customs branch for customs clearance.

After clearing the shipment for export, Sawa's field staff brings the original
cleared customs declaration and unloading order to the shipping line for submission.

Step 8. Sawa Company requests the shipping line to send a debit note and notify
the accountant to make payment.

After the ship sailed, Sawa company requested a debit note from the shipping
line. Sales department Receive and check debit notes from shipping lines and send
payment requests to accounting to make money transfers. And the Sales department
will also issue debit notes to customers when there are enough costs. Local charges
that need to be collected from customers include:

30
  THC (Terminal Handling Charge – port handling surcharge): calculated per
container
 Bill fee – document fee: calculated per shipment
 Seal fee – lead fee: calculated per container
 Handing charge – handling fee (if any)
 Ocean freight – sea freight: depending on terms FOB, CIF…(Incoterm )
 Additional charges apply when entering some European, American, and
Japanese ports.
Step 9 . Track, update shipment information and keep documents

After the goods have been loaded on the ship, Sawa 's Sales department monitors
and updates the shipping route as well as updates shipment information to customers
if there are new problems or issues that arise. Sawa's accounting staff Check and settle
all invoices and return all documents related to the shipment .

3.2 PROCESS OF RECEIVING AND DELIVERING FULL

CONTAINER EXPORT GOODS OF AN ACTUAL SHIPMENT AT
SAWA LOGISTICS COMPANY

3.2.1 GENERAL INFORMATION ABOUT EXPORT SHIPMENT

a) Shipment information

- Item Name: Tempered Glass

- HS Code: 700719
- Origin : Vietnam
- Description: Tempered glass (heat-tempered glass), 8 mm thick, Size (1590x1140)
mm manufactured by Viet Nhat Safety Glass Joint Stock Company. 100% new
- Total Net Weight : 26,181.19 kg
- Total Gross Weight : 28,041.19 KG
- Number of containers: 1*20'DC, 1*40'DC
- Delivery terms: CIF
- Port of loading: Hai Phong Port, Vietnam
- Port of discharge: Busan Port, South Korea

31
 Figure 3.1: Image of tempered glass (heat-tempered glass)
b ) Information of the participating parties

 Seller (Exporter):
- Name: Viet Nhat Safety Glass Joint Stock Company
- Add: Km 29+500, National road 5A, Luong bridge, Bach Sam Ward, My Hao District,
Hung Yen, Vietnam
- Tel: +84-961927222

 Buyer (Importer)
- Name: AGC Asia Pacific Pte Ltd,
- Add : 460 Alexandra Road, #32-01 mTower, Singapore 119963
- Tel: +65 6273 5656; HP: +65 97286004
In addition, during the delivery process, there is also the participation of the freight
forwarding company and shipping line to perform logistics responsibilities, ensuring
that the contract implementation process takes place smoothly.
 Shipping company:
- Name: Sawa Logistics Joint Stock Company

32
- Add: No. 2/3C Le Hong Phong Street, Dong Khe Ward, Ngo Quyen District, Hai
Phong City, Vietnam
- Tel: 02253999383
 Carrier:
Shipping Line: Dong Young

Train name, trip number: SM TOKYO 24113

c) Information on shipping goods

- Shipping method: FCL, CY/CY.

- Delivery terms: CIF

- ETD: 21/07/2024

- ETA: 07/29/2024

- Port of loading: Hai Phong port, Vietnam.

- Port of discharging: Busan New Port

- Booking Number : VNPK2400231

- Payment method: TT

3.2.2 GENERAL RESPONSIBILITIES OF THE PARTIES INVOLVED

The exporter and importer agree to perform the contract under CIF conditions,
Incoterms 2020:
- Responsibility of the Seller (exporter):
 Booking with shipping lines, paying ocean freight
 Pay Local Charges at loading port: THC, Doc, Seal, Telex (if any),..
 Carry out and pay the costs of customs clearance of goods at the export
end and inspection if any.
 Pay for lifting and unloading fees at the port and Trucking costs related
to domestic transportation at the export end (including pulling the

33
 container from the yard specified on the Booking Note to the exporter's
own warehouse for packing, unloading, shipping and weighing fees)
 Provide necessary documents to the buyer to serve the goods pick-up
process: B/L, Invoice, Packing List,,,,,
 Packing goods into containers, padding, and lashing to ensure safety of
goods
 Sign an insurance contract for the shipment
 Responsible for risks when goods arrive at the port of discharge
- Responsibilities of the Buyer (importer):
 Pay Local Charges at the port of arrival: THC, Docs, Seal, Telex (If
any), cleaning and Dem, Det, Storage fees if any
 Carry out and pay the costs of customs clearance of goods at the import
stage and inspection if any.
 Pay for loading and unloading fees at the port and Trucking costs related
to inland transportation at the import end (including pulling goods from
the port to the buyer's own warehouse for unloading and returning empty
containers to the designated yard)
 Responsible for container deposit fees
 Pay for goods according to the payment terms of the contract within the
allowed time

3.2.3 ACTUAL SHIPMENT IMPLEMENTATION PROCESS

Step 1. Sawa receives requests and information from customers.

Sawa Company's Logistics Sales staff receives the request from Viet Nhat
Company and then transfers it to the document staff in charge of asking for prices. The
document staff will consult the prices (sea freight, surcharges, etc.) of parties such as
shipping company sales or other freight forwarding companies to give a final freight
rate that is reasonable for Viet Nhat Company's request. There are two ways to contact
and ask for shipping company rates: contact the shipping company sales by phone or

34
email. Normally, the Forwarder staff will call the shipping company sales if they want
to get a quick price and create a close relationship with the shipping company.
After Sawa provides the shipment information, the shipping company's Sales
will quote the freight rate and local charges. After consulting the prices of the parties,
Sawa decides to choose Dong Young Shipping Company as the shipping unit. Next,
the document staff will forward the price to the Sales department to make a detailed
quote, including the shipping schedule and other notes to email to Samchully
Company.
When the freight and service prices are reasonable, the two parties will sign a
service contract. Viet Nhat Company will hand over the shipment information: name
of goods, loading port, unloading port, image of goods, volume, weight, etc. and
related documents: contract, commercial invoice, packing list, etc. Upon receiving and
checking the documents carefully, Sawa Company will proceed to book a place with
Dong Young Shipping Company as quoted.
Step 2. Sawa Company sends Booking and makes reservation with shipping line

Upon receiving full shipment information, Sawa will contact the shipping
company's Sales to make a booking request. Based on the information about delivery
time and location provided by Viet Nhat , SAWA's document staff will directly
contact the Sales of Dong Young shipping agent in Hai Phong via email to request
space on the ship. The email content is as follows:
Dear Mr. N ,
Please send us booking note with the shipment details as below:
- Service contract: EX-SCT-CL200S500I-27M60T- 24 07-008
- Commodity: Tempered Glass
- HS code: 700719
- POL: HPH
- POD: BUSAN
- Volume: 1*20DC, 1*40DC
- ETD : 21/7/2024
- Cosignee: AGC ASIA PACIFIC PTE LTD

35
 THANKS & BEST REGARDS,
Step 3. Sawa Company receives Booking confirmation/ Booking Recepipt Note
from Dong Young shipping line and sends it to the customer.

After Dong Young shipping company receives the price and shipping schedule
reply from Sawa, it will create a Booking Note and send it back to Sawa company .

Contents of Booking Note:

- Booking number: VNPK2400231

- POL: Hai Phong Port, Vietnam
- POD: Busan Port, Korea
- ETD : 21/07/2024
- Vessel Voyage : SM TOKYO 2414E
- Cargo closing : 2024-07-20 (15:00)
- Pick up place : GNL-JOINT VENTURE DEPOT
Step 4. Select empty shell under the beach

The field staff receives the Booking Note from the document staff, on this
booking shows the number of containers that the company needs to pick up and the
address to pick up the empty containers. According to the Booking Note, the field staff
will bring the documents to the GNL yard to carry out the procedures and pay the fee
for issuing empty containers. The documents for issuing empty containers usually
include: Booking Note, letter of introduction from Sawa company .
After holding the list of container locations, the field staff will go down to the
yard and select the container that meets the requirements of the tempered glass
shipment . The selected container shells are 2 DC containers , with the container
numbers recorded respectively as:
 TRHU2577813
 DYLU5132963
The selected containers must meet technical standards such as: no tears, holes,
no distortion of the container door shaft, clean floors, etc. Field staff can choose
themselves or ask someone to climb up to take pictures of the container with the

36
containers at high places. To ensure carefulness, the field staff will take pictures as
evidence as well as provide them to the exporting company.
After selecting, the field staff ticks the selected container and goes to the
counter in the yard to pay the fee for lifting the empty container as well as buy the
shipping company's lead. Usually, the company's lead will be purchased based on the
container selected. The port yard will print the empty container delivery order and
issue an invoice to the Forwarder. The field staff keeps this empty container delivery
note and gives it to the domestic transport department (Trucking).
Step 5 : Customs declaration
After receiving the Booking Note from Dong Young Shipping Line, the
shipment will proceed to open the export customs declaration. Documents required to
perform electronic customs declaration:
 Booking Note
 Sale Contract
 Commercial Invoice
 Packing List
The shipment information will be declared to customs . This shipment of
tempered glass from Viet Nhat is classified in the Green channel . Therefore, this
shipment will be cleared immediately without having to check the documents or
goods.
Step 6. Drag the container to the customer's private warehouse for packing.

The transportation department will be responsible for entering the GNL yard to
pick up 2 empty containers with the serial numbers as on the receipt and then pull
them to the private warehouse at Km29+500 National Highway 5A, Cau Luong - Bach
Sam Ward - My Hao Town - Hung Yen to pack goods for customers as requested. The
warehouse department of Viet Nhat will arrange and organize workers and forklifts to
complete the task of packing goods into containers.
During the packing process, the staff will increase the straps and padding of the
goods to avoid damage and loss during transportation. Then the warehouse staff will
take photos of the packing process as evidence and seal the container with lead.

37
 The driver weighs 2 containers at Viet Nhat's warehouse. The weighing process
is witnessed by both parties: the driver and Viet Nhat's staff. After weighing the goods,
the accountant will issue a weighing slip. This slip will include two copies, one for
Sawa company and one for storage at the warehouse. In addition, the warehouse
keeper will also take a photo of the Packing List information and send it to Sawa's
document staff to make SI.
Once the packing is complete, the driver will pull the two containers to GIC
Depot for unloading, and the warehouse staff will print out the delivery note for the
above shipment.
Throughout the process of pulling the container to the port, Sawa staff will
regularly ask about the status of the goods and vehicles to ensure that the shipping
situation is updated for Viet Nhat Company.
Step 7 Make Shipping Instruction (SI)

After the goods are successfully unloaded, Sawa's document staff will transfer
their company's SI form to Viet Nhat so they can fill in information about the number
of packages, weight and other basic information.
Sawa's document staff will complete the information on container number, lead
number, etc. and VGM weight slip to send to the shipping line to make a draft bill of
lading. In addition, the document staff will also base on the Packing List after
weighing the goods to complete all the information on SI. When both parties have
agreed to confirm the information on SI, Sawa's document department will transfer it
to Dong Young shipping line for this line to receive and issue the bill of lading.
Step 8. Unloading and clearing export customs for the shipment

After the customer confirms the information, the field staff will open the export
customs clearance account. Required documents include: Booking Note, Foreign
Trade Contract, Commercial Invoice, Packing List, SI, Unloading Note (issued by the
port when the goods are unloaded at the port in step 5 above).

- Declaration flow results: 1 – green flow

After clearing the shipment for export, Sawa's field staff brings the original
cleared customs declaration and unloading order to the shipping line for submission.

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Step 9: Shipping line issues Master Bill of Lading

Before issuing the master bill of lading, Dong Young shipping company will make
a draft bill of lading - Draf B/L based on the SI information that Sawa sent earlier.
During this process, the document staff will carefully check the information on the
Draf B/L, especially the information of the buyer (Consignee) and the information of
the third party (Notify Party). Sawa will send the Draf Bill to the exporter (Viet Nhat
company) for checking and confirming the information. Information modification
during this period is unlimited and free of charge. If there are no errors, the company
will confirm that the information on the Draf Bill is correct, the shipping company will
issue the original bill of lading.
In this case, the shipping line will directly issue the master bill of lading to the
customer abroad.
Step 10. The company requests the shipping line to send a debit note and notify
the accountant to make payment.

Before the ship departs, Sawa company will have to pay all fees to DONG
YOUNG shipping company:

Since this shipment is all-in, there are no charges including the following:

- Seal Fee
- THC Fee (Terminal Handling Cost, handling fee)
- Bill Fee
The Docs department will also issue a debit note to the customer when the cost is
sufficient. The customer needs to pay attention: Arrange payment to Sawa within the
specified time.

Step 9. Track, update shipment information and keep documents

After the goods have been loaded on board, Sawa's document department
monitors and updates the shipment route as well as updates shipment information to
customers if there are new problems or issues that arise. Sawa's accounting staff
checks and settles all invoices and returns all documents related to the shipment.

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 Your Internship Report Title

CONCLUDE

Vietnam has completed negotiations and signed many free trade agreements
(FTAs). This is an important premise for economic development, increasing the
volume of imported and exported goods and thereby creating a market for the logistics
industry. With favorable geographical conditions and its exploitation potential, the
Vietnamese logistics industry is fully capable of competing as a world freight transit
center and utilizing its production capacity to become an inseparable link in the global
supply chain. Therefore, the Vietnamese logistics industry is expected to become the
new logistics star of Asia in the near future.
However, the Vietnamese logistics industry as well as the Hai Phong logistics
industry in particular also need to have appropriate solutions, implemented thoroughly,
consistently and synchronously to gradually remove barriers that limit the long-term
development of the industry.
During my internship at Sawa Logistics Joint Stock Company, I had the
opportunity to visit and learn about the company's working environment. I feel that
this is a business with great potential for development in providing logistics services.
In the future, Sawa promises to gradually become one of the most prestigious and
reliable logistics service providers, contributing to strengthening the logistics industry
in Hai Phong city. It is undeniable that Sawa has made efforts to keep up with the pace
of competition and complete the development goals of the industry.
After this internship, I have witnessed the working environment with my own
eyes and have practical knowledge about the professions that I am aiming for. In
particular, I feel the importance of applying theory in the classroom to real-life work.
This internship is truly a link between theory and practice, an opportunity for me to
have a more realistic view of the major. This is probably valuable knowledge and
luggage for me to improve myself and be more confident in future jobs.
Once again, I would like to express my sincere and deep thanks to Dr. Tran Hai
Viet, who is always dedicated and enthusiastic towards students, and to the company

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for giving me the opportunity to intern and supporting me a lot in completing this
basic internship report.
Thank you very much!

Your Name and Class Page ii

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REFERENCES

1. Vietnam Commercial Law 2005, Article 233, promulgated in 2005

2. Decree 163/2017/ND-CP issued on December 30, 2017
3. Dr. Nguyen Thi Thuy Hong (2021) , Service Logistics Course, Vietnam
Maritime University Library .
4. FIATA, FIATA Model Rules for Freight Forwarding Services

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APPENDIX
1. SALE CONTRACT

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2 COMMERCIAL INVOICE

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3. PACKING LIST

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4. BOOKING NOTE

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5. SHIPPING INTRODUCTION (SI)

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6. CUSTOMS DECLARATION

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7. DEBIT NOTE

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