HP Service Plan Descriptions – United States

Service Agreement Type - HP Pick Up & Return, Post-warranty Support

Service Overview

HP's Hardware Support Offsite offers Return to HP Services with remote telephone support and offsite
repair for eligible products at an HP designated Repair Center. The service includes repair or
replacement, all parts, labor and cost of the return shipment.

Service Options

Pick-up and Return

An HP authorized courier will pick up the failed product at Customer site within the geographic
location where the service is provided and deliver it to the HP-designated repair facility. Calls must be
received before 4:00pm local time, Monday through Friday excluding HP holidays, for same-day
pickup, cut-off times may vary based on Customer location. All other calls will be scheduled for next-
business-day pickup. The estimated time to repair the product will be provided to you by the HP phone
technician on your initial call to HP.

Post-warranty Services

HP's post warranty technical support provides you one (1) year of telephone support coverage for your
HP or Compaq consumer product. With HP's post-warranty technical support, you have access to HP's
Technical Support Agents providing you with advice and technical assistance on your product,
product's original operating system, and original manufacturer's pre-installed software. Technical
support includes assistance with features and usage, installation, configuration, troubleshooting and
diagnosis.

Service Limitations

The service may be performed at an HP designated repair facility by an HP service professional or

other authorized representative.

At HP's discretion, service will be provided using remote diagnosis and support or other service
delivery methods, or a combination of remote diagnosis and support and service delivered at the HP
designated Repair Center. Other service delivery methods may include the shipment of parts specified
as customer replaceable like e.g. floppy drive or ac adapter. HP will determine the appropriate delivery
method required.

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HP Service Plan Descriptions – United States

Services such as the following, but not limited to, are excluded from this service:

Recovery of the operating system, other software, and data

Troubleshooting for interconnectivity or compatibility problems
Services required due to failure of customer to incorporate any system fix, repair, patch, or
modification provided to the customer by HP
Services required due to failure of the customer to take avoidance action previously advised by
HP
User preventative maintenance
Geographic coverage may vary

Customer Responsibility

The customer must register the covered hardware and HP Care Pack as set forth in the HP

Responsibility Care Pack support service agreement.

The customer will be required, upon HP's request, to support HP in resolving the problem remotely by:

Providing all information necessary for HP to deliver timely and professional remote hardware
support and/or to enable HP to determine the level of support eligibility
Starting self tests and/or other diagnostic tools and programs
Performing other reasonable activities to help HP identify or resolve the problem

The customer is responsible to install customer replaceable parts and replacement units delivered by
courier in a timely manner.

The customer must ensure that the product is appropriately packaged and prepared for pickup or the
chosen method of delivery or shipment to the HP designated Repair Center. HP may require the
customer to include a printout of any previously conducted self-test results together with the failed
unit.

It is the customer's responsibility to:

De-install all add-ons and or accessories from the base unit before returning to HP for Accidental
Damage repair
Maintain a backup copy of all software and data. HP recommends regular backups
Restore software and data on the unit after the repair or replacement
Be responsible for the user application software installation and insure all software is
appropriately licensed The customer must adhere to and retain all original software licenses,
upgrade license agreements, and license keys, and provide to HP upon request. HP strongly
recommends Customer maintain a current backup or copy of their operating system and all other
applicable software programs and data prior to use of this service.

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Service Coverage

All standard accessories included with the HP base unit part number and all HP-supplied internal
components, such as HP Jetdirect cards, memory and CD-ROMs are covered.

Items such as, but not limited to, the following are NOT covered under this service:

Consumables, including, but not limited to, batteries and Tablet PC pens. If consumables are
provided by HP to establish whether repair has been effective because the Customer has none
available, then HP may charge for such consumables at its then prevailing rate
Maintenance kits and other supplies
Non-HP devices or options
Accessories purchased in addition to the base unit, such as docking stations and port replicators
Any product previously repaired by an unauthorized technician or user

Coverage Window

HP Self Help is available to all the HP Customers along with Chat and Voice support at
http://www8.hp.com/us/ en/contact-hp/support.html

For more information, contact our technical support center at 1-800-474-6836.

Geographic Coverage

Service is available within the continental United States, including parts of Alaska and Hawaii. Add 1
or 2 days to turnaround time for Alaska and Hawaii. Please check with your local HP authorized
representative if your location is eligible for this service.

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HP Support Service Agreement

Terms and Conditions (United States version)

1. Definitions:

Support Services means the support services (the "Support Service(s)") as described in this HP
Support Service Agreement, the applicable Service Plan Description and the Receipt applicable to
the purchase of this Agreement, (collectively, the "Agreement") for the HP product purchased in
the United States for which this Agreement was purchased.

Customer/you/your means the end-user HP customer who purchases the Support Service
described in this Agreement directly from HP or from an authorized HP retailer or reseller.

We/us/our means the entity contractually obligated to you under the terms of this Agreement
(also referred to as "Provider"). The Provider may use an authorized third party to provide services
on our behalf (an "Authorized Service Provider").

Provider & Administrator means HP Inc. ("HP") located at 1501 Page Mill Road, Palo Alto, CA
94304, except as indicated below for Florida and Washington. We are also legally and financially
obligated to provide the Support Services described in this Agreement.

2. Eligible Products: To be eligible to purchase Support Services, the HP product must be, in our
reasonable opinion, in good operating condition and within its service life. You represent to us the HP
product is in good operating condition. In addition:

a. Support for software preinstalled with the HP product is included in the Support Services. No other
software is covered by this Agreement. Support for software preinstalled with the HP product is limited
to verbal assistance with:

i. Answering your installation questions (first steps and prerequisites),

ii. Setting up and configuring the software (first steps),
iii. Interpreting system error messages, and Isolating system problems to software usage problems.

b. Support for software preinstalled with the HP product does not include, among other things:

i. Generating or diagnosing user-generated programs or source codes,

ii. Bug fixes or software repair,
iii. Interconnectivity or compatibility problems specific to third party products
iv. Installation of non-HP software products,
v. System optimization and customization, and
vi. Network configuration.

c. At our discretion, we will either:

i. Repair your product, or

ii. Provide a replacement product with equal features and functionality that is new or equivalent to
new in performance and reliability, or
iii. Provide a refund equal the purchase price paid for the product.
Term - Post Warranty Agreement: The provisions of this Agreement, among other service plans,
apply to post warranty service plans, i.e. service plans covering an HP product after the expiration of
the original HP product limited warranty. The coverage period for the post warranty agreement and
service plan will begin at the time of purchase of the Agreement and continue for the period you
purchased.

Term — In Warranty Agreement: The provisions of this Agreement, among other service plans,
apply to in warranty service plans, i.e. a service plan which provides additional services to the services
provided

in the original limited warranty. The commencement date for in warranty agreements and service plans
will be backdated to the date the HP product was purchased. Support Services for in warranty
agreements and service plans purchased within the first year of product ownership will apply for the
remainder of the first year of ownership and for the additional year(s) you purchased. The in warranty
agreement and service plan will terminate either at the end of the specified number of years of service
purchased; or for service plans for HP printers with page limits, terminate once the specified page limit
(or page count) has been exceeded or at the end of the specified number of years of service purchased,
whichever comes first. Page count is defined as the number of pages (printed or plain) that have passed
through a printers print engine and recorded on the test page. The Support Services under this
Agreement will continue until the Agreement expires or until terminated by either party under the
provisions of this Agreement. This Agreement is not renewable; you may for some eligible products,
purchase another Agreement upon expiration or termination of this Agreement. The cost of another
Agreement will reflect the age of the product and service costs at time of purchase.

3. Limited Warranty: WE PROVIDE A LIMITED WARRANTY AGAINST DEFECTS IN

HARDWARE MATERIALS AND WORKMANSHIP FOR 90 DAYS AFTER RETURN OF THE HP
PRODUCT TO YOU OR FOR THE REMAINING TERM OF THIS AGREEMENT, WHICHEVER
IS LONGER, FOR REPLACEMENT PARTS PROVIDED TO MAINTAIN HP HARDWARE
PRODUCTS SERVICED UNDER THIS AGREEMENT. REPLACEMENT PARTS PROVIDED
MAY BE WHOLE UNIT REPLACEMENTS OR BE NEW OR FUNCTIONALLY EQUIVALENT
NEW IN PERFORMANCE AND RELIABILITY AND WARRANTED AS NEW. REPLACED
PARTS BECOME THE PROPERTY OF HP UNLESS HP AGREES OTHERWISE IN WRITING
AND YOU PAY ANY APPLICABLE CHARGES. WE DO NOT PROVIDE ANY WARRANTY
FOR SUPPORT SERVICES FOR HP SOFTWARE. ANY SUPPORT SERVICES FOR HP
SOFTWARE ARE PROVIDED 'AS IS'. IF WE RECEIVE NOTICE OF DEFECTIVE HARDWARE
REPLACEMENT PARTS DURING THE TERM OF THIS AGREEMENT, WE WILL, AT OUR
OPTION, REPAIR OR REPLACE THE REPLACEMENT PART(S) THAT PROVE TO BE
DEFECTIVE. THE ABOVE LIMITED WARRANTY IS EXCLUSIVE AND NO OTHER
WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE
EXTENT PERMITTED BY LAW, WE SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-
INFRINGEMENT. SOME STATES DO NOT ALLOW A LIMITATION ON IMPLIED
WARRANTIES FOR CONSUMER PRODUCTS OR OF A CONSUMER'S STATUTORY RIGHTS.
IN SUCH STATES SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY
MAY NOT APPLY TO ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE
LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD.

4. What is not covered: We do not provide Support Services for products not supplied by HP unless
we agree to do so in writing or for HP products that you do not allow us to incorporate modifications.
You are responsible for removing any components or products not eligible for Support Services to
allow us to perform the Support Services on the HP products covered by this Agreement. If you do not
remove such components or products, we may remove the components or products but we will not be
responsible for any loss of or damages to the components or products. If Support Services are made
more difficult because of such ineligible components or products, we will charge you for the extra
work at our standard service rates.

Unless otherwise specified, this Agreement excludes the provision, return/replacement, and installation
of consumables, user replacement parts, maintenance kits, or other consumable items including, but not
limited to, accessories, operating supplies, magnetic media, paper, print heads, ribbons, toner, a/c
adapters, and batteries.

Unless otherwise specified, this Agreement does not cover any damage or failure caused by:

a. Use of non-HP media, supplies and other products.

b. Neglect, improper use, water damage [unless you have purchased Support Services for
accidental damage handling (ADH), refer to ADH Service Plan Description for details],
electrical disturbances, transportation by Customer, work or modification by people other than
HP employees or HP Authorized Representatives, or other causes beyond HP's control.
c. Normal wear and tear; change in color, texture, or finish; gradual deterioration; rust; dust; or
d. Fire, a vehicular or homeowner's accident, act of nature including, without limitation, floods, or
any other peril originating from outside the product unless otherwise stated in the applicable
Service Plan Description.
e. Police action, undeclared or declared war, nuclear incident, or terrorism.
f. Reckless, abusive, willful, or intentional conduct associated with handling and use of the
product. If protective items such as covers, carrying cases or pouches, etc., were provided or
made available for use with the covered product, it is expected that you will continually use
these product accessories for protection against damage to the covered product. Abuse is defined
as the intentional non-utilization of protective items during product use, or the treatment of the
product(s) that have been purchased for use in a harmful, injurious or offensive manner that may
result in its damage. Any resultant damage from this type of treatment is NOT covered by this
Agreement.
g. Exposure to weather conditions or environmental conditions that are outside of HP
specifications,
h. Exposure to hazardous (including bio-hazardous and bodily fluids ) materials, improper and
unauthorized equipment modifications, attachments or installation, vandalism, animal or insect
damage or infestation, defective batteries, battery leakage, lack of manufacturer-specified
maintenance, or improper maintenance (including the use of inappropriate cleansers).
i. Damage resulting from any cause other than normal wear and, storage and operation of the
product in accordance with the manufacturer's specifications and owner's manual.
j. Any equipment relocated outside the country of purchase and not covered by an HP Care Pack
service that includes travel.
k. Theft, loss, mysterious disappearance, or misplacement.
l. Data loss or corruption; business interruptions.
m. Fraud (including but not limited to incorrect, misleading, erroneous or incomplete disclosure of
how the equipment was damaged to the Customer's adjudicator, the servicer, or HP).
n. Accidental or other damage to the product that is cosmetic in nature, meaning damage that does
not impact operation and functioning of the computer.
o. Computer monitor screen imperfections, including but not limited to 'burn-in' and missing pixels
caused by normal use and operation of the product.
p. Damage to product(s) whose serial numbers are removed or altered.
 q. Damage to hardware, software, media, data, etc., stemming from causes including but not
limited to viruses, application programs, network programs, upgrades, formatting of any kind,
databases, files, drivers, source code, object code or proprietary data, or any support,
configuration, installation, or reinstallation of any software or data or use of damaged or
defective media.
r. Any and all pre-existing conditions that occurred (i.e., took place) prior to the date of purchase
of the HP Care Pack service.
s. Product obsolescence.
t. Non-HP Products: We are not liable for the compatibility, performance or non-performance of
third party vendors, their products, or their Support Services.
u. Maximum Use Limitations: HP products operated in excess of their maximum usage rate or duty
cycle (as specified in the technical data sheet, operating manual, or Service Plan Description)
will be serviced at our standard service rates.

Complete resolution of some problems may be beyond the control of HP and thus outside the scope of
these Support Services.

5. Customer Responsibilities: The HP product covered by this Agreement and instructions on how to
obtain Support Services are described on the attached HP confirmation of payment furnished to you
and/or the back of the physical HP Care Pack or Service Agreement, which are incorporated herein by
this reference:

a. You are responsible for registering the HP product to be supported using the registration
instructions within each package, email document, or as otherwise directed by HP.
b. This Agreement may only be transferred in connection with transfer of the covered HP product
and in such cases HP must be notified by the original owner to update the registration.
c. You must make all reasonable efforts to support and cooperate with us in resolving the problem
requiring support remotely, for example, starting and executing self-tests or diagnostic programs,
providing all necessary information, or performing basic remedial activities upon our request.
d. You are responsible for the security of your proprietary and confidential information and for
maintaining a procedure external to the HP products for reconstruction of lost, or altered files,
data, or programs We do not intend to have access to your personally identifiable information,
including protected health information, (collectively "Pll & PHI") in providing Support Services.
To the extent we have access to your Pll or PHI stored on your system or device, such access will
be incidental and transient and you will remain the data controller of your PII & PHI at all times.
You are responsible for removing all Pll and PHI from any product before returning to HP for
any Support Service hereunder.
e. You must notify us if any HP products serviced are being used in an environment that poses a
potential health hazard to our employees or subcontractors.
f. You must ensure that an adult representative 18 years or older is present when we are providing
Support Services at Your designated location or by telephone.
g. If remote Support Services are available, you will allow us to keep system and network
diagnostic programs resident on the covered HP product and provide us login access for the
exclusive purpose of performing diagnostics.
h. You acknowledge that you have no ownership interest in any diagnostic software provided or
utilized by us and that we will remove these diagnostic programs and any HP loaned modems or
other equipment upon termination or expiration of this Agreement. When capable, the covered
HP products must be configured to permit access to one voice-grade telephone line and one data-
quality telephone line; both must have terminations located near the covered HP product. Upon
our request, you will run diagnostic programs we have supplied before having an HP product
 serviced under this Agreement
i. Off-Site Support and Exchange Services: You are responsible for performing the following
functions prior to return shipping a failed HP product to us: a) perform all steps for self-test and
trouble-shooting specified in the operating manual for the product; b) provide, in writing, the
model number, serial number, current failure symptoms, pertinent failure history and ship-to
address (if applicable); and c) unless the HP product will be delivered and picked up in person
by you, you are responsible for packaging the failed HP product carefully in the original or a
shipping container we provide, or a shipping container that prevents the HP product from being
damaged while in transit to us.

6. Limitations of Liability and Remedies:

THE TOTAL AMOUNT THAT HP WILL PAY FOR REPAIRS OR REPLACEMENT MADE IN
CONNECTION WITH ALL CLAIMS ON ANY COVERED PRODUCT SHALL NOT EXCEED
THE PURCHASE PRICE OF THE COVERED PRODUCT EXCLUDING TAX AND SHIPPING. IN
THE EVENT THAT HP OR HP SERVICE PROVIDERS MAKE REPAIRS, WHICH IN THE
AGGREGATE ARE EQUAL TO THE PURCHASE PRICE OF THE COVERED PRODUCT, OR
REPLACE THE COVERED PRODUCT WITH A NEW, REBUILT, OR REFURBISHED PRODUCT
OF EQUAL OR SIMILAR FEATURES AND FUNCTIONALITY, HP WILL HAVE NO FURTHER
OBLIGATIONS UNDER THIS HP CARE PACK SERVICE AGREEMENT. THE COST OF REPAIR
FOR ANY ADDITIONAL CLAIMS WILL BE CHARGED ON A TIME-AND-MATERIALS BASIS.

FOR ANY BREACH OF THIS AGREEMENT BY US, YOUR REMEDY AND OUR LIABILITY
WILL BE LIMITED TO A REFUND OF THE PRICE PAID FOR THIS AGREEMENT BY YOU
FOR THE HP PRODUCTS AT ISSUE. WE WILL NOT BE LIABLE FOR PERFORMANCE
DELAYS OR FOR NONPERFORMANCE DUE TO CAUSES BEYOND ITS REASONABLE
CONTROL, INCLUDING WHEN PRODUCT OR PARTS ARE NOT AVAILABLE. TO THE
EXTENT WE ARE HELD LEGALLY LIABLE TO YOU, OUR LIABILITY IS LIMITED TO
DAMAGES FOR BODILY INJURY AND DAMAGES TO TANGIBLE PROPERTY UP TO THE
LIMIT OF $300,000 (U.S.) AND FOR OTHER DIRECT DAMAGES FOR ANY CLAIM BASED
ON A MATERIAL BREACH OF SUPPORT SERVICES, UP TO A MAXIMUM OF THE SUPPORT
CHARGES YOU PAID FOR THIS AGREEMENT FOR THE HP PRODUCTS AT ISSUE. THE
REMEDIES PROVIDED IN THIS AGREEMENT ARE YOUR SOLE AND EXCLUSIVE
REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL WE, OUR AFFILIATES,
OUR SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING DOWNTIME COSTS OR LOST
PROFIT), OR OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
SOME STATES DO NOT ALLOW A LIMITATION OR THE EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS OR OF A CONSUMER'S
STATUTORY RIGHTS. IN SUCH STATES SOME EXCLUSIONS OR LIMITATIONS OF THIS
LIMITED WARRANTY MAY NOT APPLY TO YOU.

7. Termination and Cancellation: You may terminate this Agreement by notifying us in writing at HP
Inc. located at 1501 Page Mill Road, Palo Alto, CA 94304 within 30 days of purchase to receive a full
refund; less any claims paid or the cost of repairs made on your behalf. After 30 days, you may
terminate the Agreement by submitting a cancellation in writing to the above address. You will receive
a pro rata refund based on the time expired less the cost of any claims paid or the cost of repairs made
on your behalf. We may terminate at any time after the effective date of this Agreement if you fail to
perform or observe any condition of this Agreement. Notice of our cancellation will be in writing and
given at least thirty (30) days prior to cancellation. If we cancel, you will receive a pro rata refund
based on the time expired under the Agreement. Full refunds for prepaid Support Services are available
from the place of purchase only if you cancel within thirty days of receipt of the Agreement and a
claim has not been made under this Agreement. Varying cancellation and refund terms may apply to
you; please see State Specific Terms and Conditions below.

8. Governing Laws: Any disputes arising in connection with this Agreement will be governed by the
laws of the State of California. The courts of the State of California shall have jurisdiction. In no event
will any cause of action be brought against us more than one year after the cause of action has accrued.

9. Entire Agreement:

The terms and conditions of this Agreement (together with the Service Plan Description, the
Receipt applicable to this purchase and the State-Specific Terms and Conditions identified below))
constitute the entire understanding between us and you relating to the provision of Support Services
described herein and will supersede any previous communication, representation or agreement whether
oral or written. Your additional or different terms and conditions will not apply. Your acceptance of this
Agreement is deemed to occur upon your purchase of Support Services. No change of any of the terms
and conditions will be valid unless in writing signed by authorized personnel of each party. The
obligations of HP under this Agreement are backed by the full faith and credit of HP and are not
guaranteed under a service contract reimbursement insurance policy, unless otherwise specified.

10. State-Specific Terms and Conditions: The terms provided below are specific to Support Services
purchased in certain states within the United States. If you are not a permanent resident of the state
identified in each paragraph below at the time you purchases the Support Service, and if the Support
Service is not provided to you in that state, then you are not eligible for the additional rights and/or
remedies below. Any conflict between the terms of this Paragraph 10 and the remainder of this
Agreement will be governed by this Paragraph 10.

Alabama, Arkansas, California, Colorado, Hawaii, Maryland, Minnesota, Missouri, New

Mexico, New York, Nevada, South Carolina, Texas, Washington and Wyoming Residents

If you cancel this Agreement pursuant to Paragraph 7, and we do not refund the purchase price to you
within thirty (30) days for California, New York and Washington residents; within forty-five (45) days
for Alabama, Arkansas, Colorado, Hawaii, Maryland, Minnesota, Missouri, Nevada, South Carolina,
Texas and Wyoming residents; and within sixty (60) days for New Mexico residents, we are required to
pay you a penalty of 10% per month for the unpaid amount that is owed to you. Your right to cancel
and receive this penalty payment as described in this paragraph only applies to the original purchaser
of this Agreement and may not be transferred or assigned to any other person.

Colorado, Hawaii, Maine, Massachusetts, Minnesota, Montana, New Jersey, Nevada, Oregon,
South Carolina, Texas and Wyoming Residents

Our obligations under this Agreement are covered by a reimbursement insurance policy provided by
Illinois National Insurance Company, 500 W. Madison Street, 30th Floor, Chicago, IL 60601,
telephone (800) 250-3819. If, within sixty (60) days after You request performance or payment under
the terms of this Agreement, we fail to perform or make payment, we are no longer a going concern, or
you are otherwise dissatisfied, You may request such performance or payment directly from the
insurance company.

California and New York Residents

Our obligations under this Agreement are covered by a reimbursement insurance policy provided by
New Hampshire Insurance Company,175 Water Street, 12th Floor, New York, NY 10038, telephone
(800) 2503819. If, within sixty (60) days after You request performance or payment under the terms of
this Agreement, we fail to perform or make payment, we are no longer a going concern, or you are
otherwise dissatisfied, You may request such performance or payment directly from the insurance
company.

Alabama Residents

If you cancel the Agreement pursuant to Paragraph 7, (i) within thirty days of the date of purchase, but
after a claim has been made, or (ii) after thirty days from date of original purchase, you will receive a
refund of the unearned portion of the purchase price based on time expired, less a termination fee of
$25. If you cancel the Agreement pursuant to Paragraph 7 within thirty days of date of purchase, with
no claim having been made, you will receive a full refund of the purchase price. Any refund due to you
under this paragraph or Paragraph 7 may be credited to any outstanding balance of your account, and
the excess, if any, shall be refunded to the original purchaser.

California Residents

If you purchased this Agreement for home, family or personal use, you may terminate this Agreement
by sending a written notice to HP Inc. at the address stated in Paragraph 7. If the termination is within
30 days of receipt of the contract, you will receive a full refund provided no claims have been made. If
any claims have been made the refund will be less the amount of any claims paid or the cost of repairs
made on your behalf. If the termination is after 30 days of receipt of the contract, you will receive a
refund of the unearned portion of the purchase price based on time expired, less a cancellation charge
of $25 or 10% of the purchase price of the Agreement, whichever is less.

Florida Residents

New Hampshire Insurance Company is the Service Contract Provider under this Agreement in the
State of Florida. This Agreement is between you and New Hampshire Insurance Company. You are
entitled to make a claim against New Hampshire Insurance Company at 175 Water Street, 18th Floor,
New York, NY 10038, Telephone 1-800-250-3819. New Hampshire Insurance Company will use HP
as its Authorized Service Provider to perform all Support Services under this Agreement.

Notice: Rates charged to you under this Agreement are not regulated by the Florida Office of Insurance
Regulation.

You may terminate this Agreement within 30 days of purchase by notifying HP, the administrator of
this Agreement in Florida, in writing at HP Inc. at 1501 Page Mill Road, Palo Alto, CA 94304 to
receive a full refund, less any claims paid or the cost of repairs made on your behalf. After 30 days,
you may terminate this Agreement by sending written notice of cancellation plus proof of purchase to
HP at the above address. You will receive a pro rata refund equal to 90% of the unearned pro rata
purchase price less any claims that have been paid or less the cost of repairs made on your behalf. Any
disputes arising in connection with the Agreement will be governed by the laws of the State of Florida.

Michigan Residents

If performance of the Support Services is interrupted because of a strike or work stoppage at our place
of business, the effective period of this Agreement shall be extended for the period of the strike or
work stoppage.
Nevada Residents

Once this HP Support Service Agreement has been in effect for at least seventy days, we may cancel
this Agreement before the expiration of the agreed term only for one or more of the following reasons:

a. You fail to pay an amount when due;

b. You are convicted of a crime that results in additional service under this Agreement;
c. We discover that you committed fraud or made a material misrepresentation in obtaining this
Agreement or submitting a claim under this Agreement;
d. We discover that you engaged in an act or omission, or violated a condition of this Agreement,
after the date of this Agreement which substantially and materially increases the services due
under this Agreement; or
e. A material change in the nature or extent of the required service or repair which occurs after the
effective date of this Agreement and which causes the required services or repairs under this
Agreement to be substantially and materially increased beyond those contemplated at the time
this Agreement first took effect.

If the original purchaser cancels this Agreement pursuant to Paragraph 7 (i) within thirty days of the
date of purchase, but after a claim has been made, or (ii) after thirty days from date of purchase, the
original purchaser will receive a refund of the unearned portion of the purchase price based on time
expired. If the original purchaser cancels the Agreement pursuant to Paragraph 7 within thirty days of
date of purchase, with no claims having been made, the original purchaser will receive a full refund of
the purchase price. Any refund due to the original purchaser under this paragraph or Paragraph 7 may
be credited to any of the original purchaser's outstanding balances, and the excess, if any, shall be
refunded to the original purchaser.

New Hampshire Residents

In the event you do not receive satisfaction under this Agreement, you may contact the New
Hampshire Insurance Department, by mail at State of New Hampshire Insurance Department, 21 South
Fruit Street, Suite 14, Concord NH 03301, or by telephone, via Consumer Assistance, at 800- 852-
3416.

New Mexico Residents

Once this Agreement has been in effect for at least seventy days, we may cancel this Agreement before
the expiration of the agreed term only for one or more of the following reasons:

a. You fails to pay an amount when due;

b. You are convicted of a crime that results in additional service under this Agreement;
c. We discover that you committed fraud or made a material misrepresentation in obtaining this
Agreement or submitting a claim under this Agreement;
d. We discovers that you engaged in an act or omission, or violated a condition of this Agreement,
after the date of this Agreement which substantially and materially increases the Support
Services due under this Agreement; or
e. A material change in the nature or extent of the required Support Service or repair which occurs
after the effective date of this Agreement and which causes the required Support Services or
repairs under this Agreement to be substantially and materially increased beyond those
contemplated at the time this Agreement first took effect.
Ohio Residents

If you purchased Accidental Damage Protection in connection with this Agreement, Our obligations
are covered by a reimbursement insurance policy. If we fail to perform or make payment under the
terms of this Agreement within sixty (60) days after You request performance or payment, You may
request such performance or payment directly from New Hampshire Insurance Company at 175 Water
Street, 18th Floor, New York, NY 10038, Telephone 1-800-250-3819.

State of California. In the event you do not receive satisfaction under this Agreement, you may contact
the Oregon Insurance Division, by mail at Department of Consumer and Business Services, Insurance
Division, 350 Winter St NE, Salem OR 97301-3883, or by telephone at 888-877-4894.

South Carolina

If you have any questions regarding this Agreement, or a complaint against the Provider, you may
contact the South Carolina Department of Insurance, 1201 Main St. Ste. 1000, Columbia, SC 29201 or
Post Office Box 100105, Columbia, SC 29202-3105, or (800) 768-3467. This is not an insurance
contract.

Tennessee Residents

The term of this Agreement shall be extended as follows: (1) the number of days you are deprived of
the use of the product because the product is in repair; plus two (2) additional workdays.

Texas Residents

Any unresolved complaints concerning this Agreement may be addressed to: the Texas Department of
Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711-2157, telephone (512) 463-6599 or
(800) 803-9202 (within Texas).

Washington Residents

AIG WarrantyGuard, Inc. (AWG) is the Service Contract Provider under this Agreement in the State of
Washington. This Agreement is between you and AWG. AWG can be contacted at: AIG
WarrantyGuard c/o HP Service Programs, ATTN: Consumer Relations Dept., 650 Missouri Avenue,
Jeffersonville, IN 47130. HP is the Administrator of this Agreement. AWG will use HP as its
Authorized Service Provider to perform all Support Services under this Agreement.

This Agreement is secured by a contractual liability insurance policy provided by Illinois National
Insurance Company, 500 W. Madison St. 30th Floor, Chicago, IL 60601, (800) 250-3819. You are not
required to wait before filing a claim directly with the Insurer of this Agreement. Please enclose a copy
of this Agreement when sending correspondence to the Insurer.

Any civil action brought in connection with this Agreement does not have to be brought in the courts
of the State of California.

Wyoming Residents

The laws of the State of Wyoming will govern any disputes arising out of this Agreement and any civil
action may be brought in the courts of the State of Wyoming.