A

PROJECT REPORT
ON
“GST RETURNS AND FILLING PROCESS: AN INTERNSHIP
EXPERIENCE UNDER CA MANOJ JAIN AND COMPANY”

SUBMITTED IN PARTIAL FULFILMENT OF DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

RANI DURGAVATI VISHWAVIDYALAYA, JABALPUR

UNDER THE SUPERVISION OF

DR. SHALENDRA BASEDIA

SUBMITTED BY:
SHREE SAHU
MBA III SEMESTER
ROLL NO. 23135774
ENROLLMENT NO. R20006P3590502

SESSION: 2024

BADERIA GLOBAL INSTITUTE

OF
ENGINEERING AND MANAGEMENT, JABALPUR
INTERNSHIP CERTIFICATE
 BADERIA GLOBAL INSTITUTE
OF
ENGINEERING AND MANAGEMENT

(DEPARTMENT OF MANAGEMENT STUDIES)

STUDENT DECLARATION

I SHREE SAHU hereby declare that the project report entitled “AN
INTERNSHIP EXPERIENCE UNDER CA MANOJ JAIN AND
COMPANY: GST RETURNS AND FILLING PROCESS” submitted in
partial fulfillment of the requirement for the degree of Master of Business
Administration to Rani Durgavati Vishwavidyalaya, Jabalpur.
This is my original work and that no part of this report has been submitted
for the award of any other Degree, Diploma, Fellowship or other similar
titles or prizes and that the work has not been published in any journals or
magazines.

Date: Name – SHREE SAHU

Roll No.- 23135774
Enrollment No- R20006P3590502
BGIEM, JABALPUR
 ACKNOWLEDGEMENT

I would like to express my sincere gratitude to all those who have supported
and contributed to the successful completion of this project.

First and foremost, I would like to thank Prof. Ankit khare sir for their
invaluable guidance, expertise, and encouragement throughout the course of
this project. Your insights have been instrumental in shaping the direction of
my work.

I also extend my heartfelt thanks to Mrs. Manju Ma’am & Ms Yamini

Ma’am for their collaboration, hard work, and commitment. Your dedication
and teamwork made this project both enjoyable and achievable.

A special thanks to CA Manoj Jain & Company for providing the necessary
resources, facilities, and support that enabled the smooth execution of this
project.

Lastly, I would like to acknowledge my family and friends for their

unwavering support and patience, which allowed me to focus on this work.

This project would not have been possible without the collective efforts and
contributions of all involved.

Name of Student – SHREE SAHU

Enrollment Number – R20006P3590502
Roll Number – 23135774
 BADERIA GLOBAL INSTITUTE
OF
ENGINEERING AND MANAGEMENT

(DEPARTMENT OF MANAGEMENT STUDIES)

CERTIFICATE OF GUIDE

This is to certify that the project report titled “AN INTERNSHIP

EXPERIENCE UNDER CA MANOJ JAIN AND COMPANY: GST
RETURNS AND FILLING PROCESS” Submitted by SHREE SAHU
(Roll No. 23135774 Enrollment No. R20006P3590502 of MBA III semester)
in partial fulfillment of the requirement of the degree of Masters of Business
Administration of RDVV has worked under my supervision and guidance.
The candidate is regular student of our institution.

This report is up to the standard both in respect of its contents and literacy
presentation for being referred to all examiners.

Date: PROF. ANKIT KHARE SIR

BGIEM, JABALPUR
 BADERIA GLOBAL INSTITUTE
OF
ENGINEERING AND MANAGEMENT

(DEPARTMENT OF MANAGEMENT STUDIES)

CERTIFICATE OF HOD

This is to certify that the project report titled “AN INTERNSHIP

EXPERIENCE UNDER CA MANOJ JAIN AND COMPANY: GST
RETURNS AND FILLING PROCESS” Submitted by SHREE SAHU of
MBA III semester may be accepted towards partial fulfillment of Masters of
Business Administration with specialization in Finance and HR.

DATE: DR. SHAILENDRA BASEDIA

HOD-MBA
BGIEM, JABALPUR
 INDEX

S.NO. TITLE PAGE NO.

01 EXECUTIVE SUMMARY 01

02 INTRODUCTION OF TOPIC 03

03 COMPANY PROFILE 13

04 RESEARCH METHODOLOGY 21

05 DATA ANALYSIS & INTERPRETATION 30

06 FINDINGS 41

07 SUGGESTIONS 42

08 CONCLUSIONS 43

09 ANNEXURE/ QUESTIONNAIRE 44

10 WEBLIOGRAPHY AND BIBLIOGRAPHY 47

 CHAPTER 1
EXECUTIVE SUMMARY
1. EXECUTIVE SUMMARY

This study explores the Goods and Services Tax (GST) return filing process in India, focusing on the
various types of returns under the GST regime, the filing procedures, challenges faced by businesses,
and the overall efficiency of the system. Since its implementation on July 1, 2017, GST has introduced
a comprehensive framework for indirect tax administration in India. One of the key aspects of GST
compliance is the filing of returns, which businesses must do regularly to report their tax liability,
input tax credit (ITC), and tax paid. This study aims to evaluate the GST return system, its impact on
businesses, and how it has evolved to ensure transparency and accountability in tax reporting.

This research explores the Goods and Services Tax (GST) returns and filing process, focusing on its
structure, procedures, challenges, and impact on businesses in the context of India. GST, implemented
in 2017, unified the tax system by consolidating multiple indirect taxes into one, simplifying
compliance for businesses. However, the filing of GST returns remains a complex process that requires
understanding of multiple forms, deadlines, and compliance obligations.

Key areas of focus include:

1. GST Return Types: A detailed analysis of the various GST return forms such as GSTR-1
(sales), GSTR-3B (summary), GSTR-9 (annual return), and GSTR-10 (final return). The
research identifies the requirements, deadlines, and purpose of each form.
2. Filing Process: The study outlines the step-by-step process for filing GST returns, including
data collection, preparation of returns, validation through the GST portal, and final submission.
This process involves the reconciliation of sales and purchase invoices, tax liability calculation,
and input tax credit claims.
3. Technological Integration: The role of technology, particularly the GSTN (Goods and
Services Tax Network) platform, in automating and streamlining the filing process. The use of
e-invoicing, e-way bills, and data analytics are examined to assess their impact on compliance
efficiency.
4. Challenges and Issues: Common hurdles such as technical glitches in the GST portal, delays
in refunds, errors in data reconciliation, and the complexity of form-filling, particularly for
small and medium-sized enterprises (SMEs), are discussed. These issues often lead to
confusion and non-compliance, resulting in penalties.
5. Impact on Businesses: The research evaluates how GST filing has influenced business
operations, cash flow management, and tax planning strategies. The benefits, such as input tax
credits and smoother interstate trade, are balanced against the administrative burden on
businesses, especially in managing documentation and meeting deadlines.
6. Policy Recommendations: Based on findings, the research suggests recommendations for
simplifying the filing process, improving portal usability, and providing better support for
businesses, especially SMEs. It also highlights the need for continuous training and awareness
programs to enhance compliance rates.

The findings aim to provide a comprehensive understanding of the GST return filing process, highlight
the challenges businesses face, and propose strategies for improving efficiency and compliance within
the GST framework.
 CHAPTER - 2
INTRODUCTION

2.1 OVERVIEW OF GST IN INDIA

2.2 THE NEED FOR GST AND ITS OBJECTIVES
2.3 OVERVIEW OF GST RETURNS
2.4 HOW TO FILE GST RETURN ONLINE
2. INTRODUCTION

2.1 Overview of Goods and Services Tax (GST) in India

The Goods and Services Tax (GST) is a comprehensive indirect tax system introduced in India on
July 1, 2017, aimed at unifying the country’s fragmented indirect tax structure. It replaced various
central and state taxes such as excise duty, service tax, VAT, CST, and others, with a single tax levied
on goods and services. The goal was to streamline the tax process, improve efficiency, and promote
economic growth. GST is a destination-based tax system, meaning the tax is levied at the point of
consumption rather than the point of origin.

Key Features of GST:

1. Dual Tax Structure: GST in India follows a dual tax system:
o Central GST (CGST): Levied by the central government on intra-state supplies.
o State GST (SGST): Levied by the state government on intra-state supplies.
o Integrated GST (IGST): Levied by the central government on inter-state supplies,
with the proceeds divided between the states involved.

2. Four-Tier Tax Structure: GST is levied at different rates based on the classification of goods
and services:
o 0%: Exempted goods and services (e.g., healthcare, education).
o 5%: Essential goods and services (e.g., household items, packaged food).
o 12% and 18%: Standard goods and services (e.g., electronics, restaurant services).
o 28%: Luxury goods (e.g., cars, high-end appliances).

3. Input Tax Credit (ITC): Businesses can claim credit for the taxes paid on inputs (raw
materials, services) used in the production of goods and services, which can be offset against
the taxes payable on outputs. This reduces the cascading effect of taxes.

4. Threshold Limits: Small businesses with an annual turnover below a certain threshold are
exempted from GST registration, though they can voluntarily register for it.

5. GST Council: A constitutional body that decides on the rates and other aspects of GST. It is
headed by the Union Finance Minister and includes state finance ministers.

6. GST Returns and Compliance: Businesses are required to file periodic returns, providing
details of their sales, purchases, and tax liabilities.
2.2 The Need for GST and Its Objectives
1. Eliminating Tax Cascading:

 Prior to GST, businesses faced a problem known as tax on tax, where they paid taxes on their
raw materials and goods at multiple levels without being able to offset them fully. GST
addressed this issue by allowing input tax credit (ITC), ensuring that taxes are levied only on
the value-added portion at each stage.

2. Unification of Indirect Tax System:

 India had a complex indirect tax system with different taxes levied by the central and state
governments. This led to multiple compliance requirements and complexities for businesses
operating across states. GST streamlined this by creating a unified tax structure, making it
easier to do business.

3. Encouraging a Transparent and Efficient Taxation System:

 GST introduced a digital-based compliance system. It relies on real-time tracking of

transactions, reducing the scope for tax evasion and fostering transparency. The seamless
nature of GST, with a single portal for filing returns and payment, promotes ease of doing
business.

4. Promoting "One Nation, One Tax":

 The major objective of GST was to create a common national market by reducing state-specific
taxes and barriers, enabling goods and services to move freely across state borders. This is
aimed at boosting trade and economic growth.

5. Boosting Tax Base and Revenue Collection:

 The introduction of GST helped in broadening the tax base. The comprehensive nature of GST
makes it difficult for businesses to evade taxes, resulting in better revenue collection for both
the central and state governments.

6. Boosting Economic Growth:

 By reducing the tax burden and simplifying the tax structure, GST aims to encourage
investments in various sectors. The uniformity of tax rates across states creates a more
predictable business environment, which is attractive to investors. This contributes to higher
economic growth.

7. Ease of Doing Business:

 GST reduces the number of compliances for businesses, especially small businesses. With the
introduction of a single tax regime, businesses no longer have to deal with multiple state and
central taxes, simplifying their operations and reducing operational costs.
8. Fostering a Competitive Market:

 GST encourages efficiency and competition among businesses. With the tax structure unified,
businesses can compete at a national level, promoting innovation and better pricing for
consumers.

9. Tax Neutrality and Harmonization:

 GST aims to harmonize the tax structure for goods and services, ensuring a more uniform tax
rate. This removes the discrepancies created by different taxes on goods and services at the
state and national levels.

10. Ease of Exporting Goods:

 GST has made exporting goods more efficient by ensuring that goods are not taxed during
transit. The export process benefits from the zero-rated export tax policy, making Indian
goods more competitive in the global market.
2.3 OVERVIEW OF GST RETURNS

GST Returns are periodic statements that businesses are required to file under the Goods and Services
Tax regime to report their sales, purchases, tax liabilities, and tax paid. These returns are critical for
ensuring tax compliance and maintaining a transparent system. Filing GST returns helps both
businesses and the government track the movement of goods and services, ensuring that the correct
amount of tax is paid and input tax credits are correctly claimed.

Types of GST Returns

1. GSTR-1 (Outward Supplies Return):

o This return is filed by businesses to report details of all outward supplies (sales) made
during the tax period.
o It includes details like invoice-wise sales, the nature of goods, GST rates, and the
amount of tax collected.
o Due Date: 11th of the next month after the end of the tax period.

2. GSTR-2 (Purchase Return):

o Initially, this return was meant to report details of inward supplies (purchases) made by
businesses, including tax paid on purchases.
o However, GSTR-2 has been suspended indefinitely as the government has implemented
a simplified process for reconciling purchases through GSTR-2A (auto-populated
form).
3. GSTR-3 (Monthly Return):
o GSTR-3 was intended to capture the final summary of outward and inward supplies,
including tax liabilities, and was automatically generated based on GSTR-1 and GSTR-
2.
o This return has also been suspended and is now replaced by GSTR-3B for filing
monthly returns.

4. GSTR-3B (Summary Return):

o GSTR-3B is a self-declared summary return used by businesses to report the total sales,
purchases, tax liabilities (CGST, SGST, IGST), and input tax credits.
o Businesses need to file GSTR-3B even if they do not have any transactions for a given
month (Nil Return).
o Due Date: 20th of the next month.

5. GSTR-4 (Return for Composition Scheme Taxpayers):

o This return is specifically for taxpayers who have opted for the Composition Scheme
under GST, which is a simplified tax scheme for small businesses.
o It reports quarterly sales and the tax payable under the scheme.
o Due Date: 18th of the month following the end of the quarter.

6. GSTR-5 (Non-Resident Foreign Taxpayer Return):

o This return is filed by non-resident foreign taxpayers who supply goods or services in
India.
o It reports details of sales and taxes paid by foreign businesses during their stay in India.
o Due Date: 20th of the month following the tax period.

7. GSTR-6 (Input Service Distributor Return):

o This return is filed by businesses registered as Input Service Distributors (ISD).
These businesses allocate input tax credits to their branches or units.
o It includes details of the input tax credit received and distributed.
o Due Date: 13th of the month following the tax period.

8. GSTR-7 (Tax Deducted at Source [TDS] Return):

o This return is filed by entities who are required to deduct tax at source under GST (such
as government departments, and other notified entities).
o It reports the TDS deducted from the payments made to suppliers during the tax period.
o Due Date: 10th of the following month.

9. GSTR-8 (E-commerce Operators TCS Return):

o This return is filed by e-commerce operators who are required to collect Tax Collected
at Source (TCS) on sales made by suppliers on their platform.
o It reports the details of supplies and taxes collected during the period.
o Due Date: 10th of the following month.

10. GSTR-9 (Annual Return):

o This is an annual return to be filed by regular taxpayers (except composition taxpayers).
It is a summary of all the transactions reported during the financial year through the
monthly or quarterly returns.
 o It is a reconciliation between the returns filed throughout the year (GSTR-1 and GSTR-
3B) and the actual taxes paid.
o Due Date: 31st December of the following year.

11. GSTR-10 (Final Return):

o This return is filed when a taxpayer's GST registration is canceled or surrendered. It
includes the final details of the taxpayer's liabilities and claims any refund or
adjustments.
o Due Date: Within 3 months of cancellation of GST registration.

12. GSTR-11 (Return for UIN Holders):

o This return is filed by entities holding a Unique Identity Number (UIN), such as
embassies and international organizations, who are eligible for a refund of taxes paid on
goods and services.
o Due Date: 28th of the month following the tax period.

Key Aspects of GST Returns Filing

1. Filing Frequency:
o GST returns are filed on a monthly or quarterly basis depending on the type of
taxpayer (e.g., regular taxpayer, composition scheme taxpayer).
o GSTR-1 is typically filed monthly or quarterly, and GSTR-3B is filed monthly.
o GSTR-9 is filed annually.

2. Input Tax Credit (ITC) and Reconciliation:

o The input tax credit mechanism is a key feature of GST returns. Businesses can claim
credit for the taxes paid on inputs (purchases) and offset them against the taxes payable
on their sales.
o The information from GSTR-1 (sales) and GSTR-3B (purchases) is reconciled to ensure
that the correct input tax credit is claimed and taxes are paid accurately.

3. Late Fees and Penalties:

o Failing to file GST returns by the due date can result in late fees, penalties, and interest.
o Interest is charged on any unpaid tax, while late fees are applicable for delayed filing of
returns.

4. GST Portal:
o The GSTN Portal is the official platform for filing returns and making payments. It is
designed to facilitate taxpayers in submitting their returns, making tax payments, and
reconciling data.

5. Pre-filled Returns:
o Some returns, such as GSTR-2A, are auto-generated based on the data submitted by the
suppliers in their GSTR-1. This helps businesses verify their purchase details and input
tax credits before filing their returns.
Importance of GST Returns

1. Compliance: Filing GST returns ensures that businesses remain compliant with tax laws and
avoid penalties for non-compliance.
2. Tax Transparency: Proper filing of returns enhances transparency in the taxation system,
which helps in reducing tax evasion.
3. Input Tax Credit: Timely filing of returns enables businesses to claim input tax credits on
time, reducing their overall tax liability.
4. Revenue Generation for the Government: Regular filing of GST returns contributes to the
government’s revenue collection, which is used for infrastructure, development, and welfare
programs.
5. Business Monitoring: GST returns provide the government with a mechanism to monitor
business transactions and ensure that the correct amount of tax is being collected at every stage
of the supply chain.

Late Fees for not Filing Return on Time

If GST returns are not filed within the specified time limits, you will be liable to pay interest and a late
fee.

Interest is charged at 18% per annum. It has to be calculated by the taxpayer on the amount of
outstanding tax to be paid. The time period will be from the next day of filing to the date of payment.

Late fees are charged at Rs.100 per day per Act. Hence, it will be Rs.100 under CGST and Rs.100
under SGST. The total will be Rs.200 per day, subject to a maximum of Rs.5,000. Please note that
from the month of/quarter ended June 2021, the maximum amount of late fees has been revised as
below.

Late fee
Taxpayer category
capped at

Taxpayers whose total amount of central tax payable is Nil Rs.250^

Taxpayers with an annual aggregate turnover up to Rs.1.5

Rs.1,000^
crore in the previous financial year

Taxpayers with an annual aggregate turnover exceeding

Rs.1.5 crore and up to Rs.5 crore in the previous financial Rs.2,500^
year

^
Taxpayers should note that an equal penalty will apply under SGST. There are no late fees under
IGST.
2.4 How to File GST Returns Online
From manufacturers and suppliers to dealers and consumers, all taxpayers have to file their tax returns
with the GST department every year. Under the new GST regime, filing tax returns has become
automated. GST returns can be filed online using the software or apps provided by Goods and Service
Tax Network (GSTN) which will auto-populate the details on each GSTR forms. Listed below are the
steps for filing GST return online:

Step 1: Visit the GST portal (www.gst.gov.in).

Step 2: A 15-digit GST identification number will be issued based on your state code and PAN
number.

Step 3: Upload invoices on the GST portal or the software. An invoice reference number will be issued
against each invoice.

Step 4: After uploading invoices, outward return, inward return, and cumulative monthly return have
to be filed online. If there are any errors, you have the option to correct it and refile the returns.

Step 5: File the outward supply returns in GSTR-1 form through the information section at the GST
Common Portal (GSTN) on or before 10th of the following month.

Step 6: Details of outward supplies furnished by the supplier will be made available in GSTR-2A to
the recipient.

Step 7: Recipient has to verify, validate, and modify the details of outward supplies, and also file
details of credit or debit notes.

Step 8: Recipient has to furnish the details of inward supplies of taxable goods and services in GSTR-
2 form.

Step 9: The supplier can either accept or reject the modifications of the details of inward supplies
made available by the recipient in GSTR-1A.
GSTR-1 FILING PROCESS
 CHAPTER- 3
COMPANY PROFILE

3.1 ABOUT CA MANOJ JAIN AND COMPANY

3.2 PROBLEMS FACED BY CA FIRM
3.3 SWOT ANALYSIS OF THE COMPANY
3.1 PROFILE OF THE ORGANIZATION-

MANOJ JAIN AND COMPANY (FRN. 005192C)

MANOJ JAIN AND COMPANY is a firm of Chartered Accountant. CA Nishant Jain is a partner of
the said firm, in Practice Since March, 2011

CA Nishant Jain (Membership No.451811)

Qualified CA in January 2020, and in practice since then in partnership Concern MANOJ JAIN
AND COMPANY

A Brief Introduction:
- Firm established in 14 March 1990

- In depth knowledge, understanding and vast experience of Indian financial environment along with
its practices, regulations, and complexities of Indian financial system.

- Diverse client profile.

- Highly satisfied pool of clients over a decade.

Our Promise:
- To deliver the quality deliverables at any cost.

- Be truthful to the clients

- Be passionate in solving the difficult problems of the clients.

- To keep utmost confidentiality

- To provide innovative ideas to the clients

OUR SERVICES

Our service offerings include audit and assurance, tax and regulatory, corporate advisory and corporate
financing for domestic and global businesses of all sizes. We offer a range of solutions which are ideal,
practical, and innovative and at par with best that our clients would expect.

1. Audit and Assurance

Our audit and assurances service offerings are based on a complete understanding of the client‘s
business specifies, industry peculiarities and the applicable laws. The audit approach is based on the
compliance issues, the nature and requirement for audit, the client‘s requirement and key risk issues
involved. Our audit and assurance solutions range from statutory audits, internal audits, tax audits,
transfer pricing audits, management audits, concurrent audits etc.

1.1 Statutory Audits

We conduct statutory regulatory compliance audits for filing of annual or periodic financial results.
Statutory audits are aimed at achieving compliance with regulations, assessing the strength of controls,
confirmation of accounting treatments of recorded transactions, independent review of reported in for
motion and preparation of accountant‘s report.

1.2 Tax Audits

We annually serve our clients in area of tax audit under various provisions of the tax laws. Our clients
are large, medium corporations and small businesses, partnership firms, non-profit organizations and
high net worth individuals. The firm has dedicated audit teams which specialise in conducting the
audits effectively and diligently.

1.3 Internal Audits

The internal audits are conducted with varying client requirements but essentially the objective thereof
is to provide assurance on controls and processes. We also conduct risk-based management audits and
also help them in defining standard operating procedures.

2. Tax and Regulatory

Our specialist tax partners have a responsibility to ensure that the clients tax bill is optimised and they
do not pay any unnecessary taxes. This involves a complete understanding of the ever-changing tax
laws which offer innumerable tax optimisation opportunities in the form of deductions, exemptions
and claims for losses and expenses.
Our knowledge plays a pivotal role in tax planning, advisory and compliance services. Our regulatory
compliance services ensure that the clients attain a high level of stringent tax law compliances.

2.1 Tax Representation

We provide representation services to client's ranging from assessment to administrative and appellate
stages. We have competence and resources to serve clients at all levels of appellate stages ranging
from Appellate Commissioners, Income Tax Appellate Tribunals.

2.2 International Taxation

With the globalization and integration of economies large corporations are operating in different tax
regimes with each one of them vying for their share of the corporations profit pie in taxes. The end
result can often be paying taxes in multiple tax jurisdictions on the same income.
3. Corporate Law Services

SSSA offers corporate law and secretarial services in fields ranging from in corporation of corporate
entities, assistance in maintaining prescribed records, convening and conducting meetings of the Board
of Directors and shareholders, statutory filings with the MCA and advising and representing the clients
incorporate litigation at Company Law Board matters through an in- house qualified company
secretary.

4. GST Return:-

GST returns to be filed on a periodic basis by business to provide information about value of turnover
& total GST liability & mode of payment. Frequency may differ from state to state delays will attract
penalty. Experienced CA Firms can ensure compliance with reasonable fees.

5. TDS Return:-

Income Tax act requires TDS (Tax Deducted at source)deduction file the TDS return on periodic basis
by mentioning TAN No.
3.2 PROBLEMS OF THE CA FIRMS (MANOJ JAIN AND
COMPANY)
1. Scarcity of article employee. In the time of auditing period, there is so much work load and high
work pressure and that time the need of article/employee is more in the firm but article/employee take
leave on that period for their ICAI exams because the month of exam and audit is same (March and
September).

2. Server Problem. When the time of online reporting comes, almost every time the server slows
down. This happens because maximum CA firms are reporting online at the same time.

3. Work load. All clients basically business men come in the last week of auditing month for their
work. So, there is huge pressure on the firm for completing work before the date, so that their clients
must not suffer any issue and have to pay penalty.

4. Huge outstanding at market against work. The firm does not get paid for their work on time. The
clients mostly delay in payments of the work or pay only the half amount at the time. Some of them
start bargaining. Hence the firm has to suffer when it comes to the salary of the article clerk.

5. Economic Challenges. Rapidly increasing costs, growing competition, and decreased client
acquisition and retention are some of CA firms' economic challenges today.

6. Technology Challenges.
Need to Unlearn & Learn: To retain a competitive edge in the market and curb frauds, CA firms must
learn special courses encompassing international taxation, forensic accounting and fraud detection,
anti-money laundering laws. Post qualification courses like information system audit, concurrent audit
of banks can help you get banking clients.
Embrace technology: Adopting complex technology like computing, audit technology, data analytics
helps CAs stay ahead of the curve and effectively deal with complex issues affecting business
operations.
Investment in employee training programs is critical to foster the long-term
growth of a CA firm. CA firms must contemplate investing in employee training programs to uplift the
productivity of their employees and tackle low employee retention. Since chartered accountancy is one
of the busiest professions, it's a challenge for CAS to squeeze out time from their busy schedule and
participate in such training programs.

7. Data Security Challenges. CA firms need to protect critical client data as theft can lead to loss of
reputation, trust, and even clientele. Use genuine software, invest in firewall and anti-virus solutions,
and implement robust cyber-security solutions with the organization. The costs can go as high as Rs.5
lakhs.

8. Fee Pressure.
Competitive Pricing: Clients often shop around for the best rates which can pressure firms to lower
fees without composing service quality.
Value perception: Demonstrating the value of services provided to justify fees can be difficult in a
price-sensitive market.
9. Client Acquisition

Marketing and branding : Attracting new clients requires effective marketing strategies and a strong
reputation, which can be challenging for new or smaller firms.
Networking: Building and maintaining a network of potential clients and referrals is essential
but can be time-consuming.

10. Work load management

Peak periods: During Tax Season or year end, firms often face overwhelming workloads that can strain
resources and affect service quality.
Work life Balance: Ensuring that staff maintain a healthy work-life balance while meeting client
demands can be challenging, firms often face overwhelming workloads .
3.3 SWOT ANALYSIS

MANOJ JAIN AND COMPANY. Analysis

Below is the Strengths,

Weaknesses, Opportunities &
Threats (SWOT) Analysis of
Strengths are:-

 Large no. of partner

 Number of article clerk
Strength  Huge rang of clients
 Skilled and knowledgeable
staff
 Goodwill created among the
clients

Here are the weaknesses in the

MANOJ JAIN AND COMPANY
SWOT Analysis:-

 Delay in payments
 Firm is not allowed to do
publicity
 Lack of skilled employees
 Limited financial capital
Weakness
 Following are the
Opportunities in SWOT
MANOJ JAIN AND
COMPANY Analysis : -

 Economic Growth
 Generate large scale
employment
 Establish new branches
in different districts

Opportunities

The threats in the SWOT

MANOJ JAIN AND
COMPANY Analysis of
are as mentioned: -

 Economic slowdown
 Highly competitive
environment
 Change in Income Tax
law
Threats
 CHAPTER: 4
RESEARCH METHODOLOGY

4.1 STATEMENT OF THE PROBLEM

4.2 OBJECTIVE OF THE STUDY
4.3 MANAGERIAL USEFULNESS OF THE STUDY
4.4 RESEARCH TYPES AND DESIGN
4.5 LIMITATION OF THE STUDY
4. RESEARCH METHODOLOGY

4.1 STATEMENT OF THE PROBLEM

The research was done to understand how a CA firm works and client satisfaction with financial
services (mainly GST Returns) of the firm in detail. The intention of the study was to get insight of
client satisfaction of GST related work with MANOJ JAIN AND COMPANY Associations. Since
GST is a new phenomenon in India, there are hardly any studies in this area. Especially there is a huge
gap of empirical and behaviour studies on GST in India. The study tries to find the significance of
popular perception regarding GST Returns. Introduction of GST with effect from July-2017 had a
considerable impact on the accounting and documentation of any organization. The post-GST era has
so far witnessed exporter numerous strikes, error and mismatch in returns filed as well as the World
Bank calling GST a very complex Taxation system. But, several months ago, on July 1st, 2017, India
as a nation had taken a giant leap towards a new order in its taxation History. GST was touted as India
‗s second tryst with destiny.
However, more than 48 months down the line and after multiple policy updates, it seems that not
everything has unfolded as planned. This was, however, a possibility and the Government was
prepared to incur short-term losses in exchange for large future gains. GST in India not only boasts one
of the highest tax rates but also consists of the largest number of tax slabs. Add to this the growing
compliance burdens, technical as well as compliance issues.

4.2 OBJECTIVE OF THE STUDY

The study on GST Returns and Filing Process aims to evaluate and understand the various aspects of
the Goods and Services Tax (GST) filing system in India. The objectives are designed to provide
insights into the filing process, the challenges faced by businesses, and the system's impact on
compliance and tax collection. Below are the key objectives of the study:

1. To Understand the Types of GST Returns

To examine the various GST return forms (e.g., GSTR-1, GSTR-3B, GSTR-9) and their specific
purposes in reporting different transactions such as sales, purchases, input tax credits, and tax
liabilities and to differentiate between regular, quarterly, and annual return filing processes and their
relevance to different business sizes and sectors.

2. To Analyze the GST Filing Process

To evaluate the step-by-step process of GST return filing, from data collection to submission on the
GSTN portal and to explore the integration of technology in filing returns and how businesses interact
with the GSTN platform for submitting their returns and making payments.

3. To Assess the Challenges Faced by Businesses in GST Return Filing

To analyze the impact of frequent changes in GST regulations, filing deadlines, and forms on
businesses’ ability to comply effectively.

4. To Evaluate the Impact of GST Return Filing on Businesses' Compliance

To assess how the GST return filing process has influenced businesses’ compliance with tax
regulations.

5. To Measure the Efficiency and Effectiveness of the GST Return System

To examine the overall efficiency of the GST filing system in India in terms of ease of use, timeliness
of submission, and reduction in tax-related disputes and to assess the effectiveness of the GST return
system in enhancing tax collectionand reducing the compliance burden on businesses.

4.3 MANAGERIAL USEFULNESS OF STUDY

Throughout the internship period working as an intern under Chartered Accountant gave an experience
on workings related to financial statements of companies, filing of Income Tax and GST. By working
there, there were lots of opportunities to accumulate lot of information about GST and ITR. It is worth
to mention that; the members of the office were very informative. Moreover, studying in university
course, course text book and search engine was helpful to accumulate theoretical knowledge with
practical. This study is somehow helpful for us to know the changes that are occurred due to the
change in the tax system.
For this project I have used both primary and secondary data.

4.4 TYPES OF RESEARCH AND RESEARCH DESIGN

1. Descriptive Research: Descriptive research includes surveys and fact-findings enquiries of
different kinds. The major purpose of descriptive research is description of state of affairs as it exists at
present.
2. Questionnaire method: was followed for the research
3. Primary Data: In some cases, the researchers may realize the need for collecting the first-hand
information. As in the case of everyday life, if we want to have firsthand information on any
happening or event, we either ask someone who knows about it or we observe it ourselves, we do both.
Thus, the two methods by which primary data can be collected is observation. Those data collected
first hand, either by the researcher or by someone else, especially for the purpose of the study is known
as primary data.
4. Secondary Data: Any data, which have been gathered earlier for some other purpose, are secondary
data in the hands of researcher through various articles and websites.
5. Information was collected Through Both Primary and Secondary Sources.
DESCRIPIVE RESEARCH USED IN GST
Descriptive research on Goods and Services Tax (GST) aims to provide a detailed overview of its
implementation, impact, and challenges. Here‘s an outline of the research:
I. Introduction

 Background of GST
o Overview of Goods and Services Tax (GST) in India.
o The need for GST and its objectives (unifying tax structure, reducing cascading tax
effect).
o Timeline of GST implementation in India (July 1, 2017).
 Purpose of the Research
o To provide an overview of the GST return and filing process.
o To analyse the implementation of GST returns, their impact on businesses, and
challenges faced in filing.
 Scope and Methodology
o Definition of key terms.
o Description of research approach.

II. Overview of GST Returns

 Definition of GST Returns

o GST returns
o Importance of GST returns in the tax system.

 Types of GST Returns

o GSTR-1: Outward supplies (sales).
o GSTR-2A: Inward supplies (purchases) auto-populated from suppliers' returns.
o GSTR-3B: Monthly summary return for tax payment.
o GSTR-4: Quarterly return for composition scheme taxpayers.
o GSTR-9: Annual return.
o GSTR-10: Final return for taxpayers whose registration is cancelled.
o GSTR-11: Return for UIN holders (foreign diplomats, UN bodies).

 Key Features of GST Returns

o Filing deadlines, frequency of returns (monthly, quarterly, annually).
o Reconciliation of data (GSTR-1, GSTR-2A, GSTR-3B).
o Input Tax Credit (ITC) system and its relation to returns.
III. Filing Process

The GST filing process follows a step-by-step process:

 Step 1: GST Registration

Before filing returns, businesses must be registered under GST. Registration is based on
turnover and business type (e.g., services, goods, or both).
 Step 2: Gather Data
Businesses need to collect data on their sales, purchases, input tax credit, and any other
applicable details for the return period.
 Step 3: File Returns
The filing process is done through the GST portal. GSTR-1, GSTR-3B, and other forms are
filled online by taxpayers:
o GSTR-1 is filled to declare sales or outward supplies.
o GSTR-3B is a summary return for tax payment, detailing the output and input taxes.
 Step 4: Payment of Tax
Once the return is filed, the tax due is calculated. The taxpayer must pay the GST due, which
can be done through the online payment system.
 Step 5: Reconciliation and Adjustment
GST returns often involve reconciliation, ensuring that the taxpayer's data matches the
suppliers' data (e.g., GSTR-1 vs. GSTR-2A). Any discrepancies need to be addressed.
 Step 6: Filing of Annual Returns (GSTR-9)
At the end of the year, businesses are required to file GSTR-9, summarizing the year’s
transactions. This form serves as a reconciliation of all taxes paid during the year.

IV. Implementation of GST Return Filing

 Government Initiatives
o Introduction of the GST portal and online return filing system.
o Measures taken by the government to simplify GST return filing.
o Use of technology for transparency, data tracking, and error minimization.
 Business Compliance with GST Filing
o Role of businesses in ensuring timely and accurate filing.
o Compliance requirements based on business size (SMEs, large enterprises).
 Penalties and Legal Provisions
o Consequences of late filing or non-compliance (penalties, interest, registration
cancellation).
o Legal framework surrounding GST return filing and enforcement.

V. Impact of GST Return Filing

 On Businesses
o Simplification of tax procedures and reduction of cascading tax effects.
o Impact on cash flow management and working capital (due to Input Tax Credit).
o Ease of conducting business, especially cross-state transactions.
o Cost of compliance for businesses (accounting, software, professional services).
  On Government Revenue
o Improved revenue collection due to more transparent reporting.
o Reduction in tax evasion through the digital system and data tracking.
o The role of returns in enhancing government’s tax base.
 On the Economy
o Broader economic implications of a unified tax system.
o GST's contribution to GDP growth, especially through formalization of the economy.

VI. Challenges in GST Return Filing

 Complexity of GST Forms and Rules

o Understanding various GST return forms and their specific requirements.
o Issues faced by businesses with the different types of returns (monthly, quarterly,
annual).
 Reconciliation Issues
o Problems with mismatches between GSTR-1, GSTR-2A, and GSTR-3B.
o Resolving discrepancies in supplier data and claiming Input Tax Credit (ITC).
 Technical Issues with GST Portal
o Website downtime, glitches, and system errors during return filing.
o Slow response time and user interface challenges.
 Lack of Awareness and Training
o Limited understanding of the GST filing process among small and medium-sized
businesses.
o Need for training and awareness programs to aid businesses in compliance.
 Delay in Filing and Payment
o Impact of delayed filing on penalties, interest, and business operations.
o Challenges in adhering to deadlines due to internal inefficiencies or lack of skilled staff.

VII. Suggestions and Recommendations

 Improving the GST Filing Process

o Simplification of forms and procedures to reduce confusion among businesses.
o Streamlining the reconciliation process and reducing mismatches.
 Enhancing Technology and Support
o Upgrading the GST portal to handle higher traffic and ensure seamless filing.
o Providing more robust technical support to taxpayers facing filing issues.
 Training and Awareness
o Government programs to educate small businesses and accountants on GST
compliance.
o Regular webinars, workshops, and tutorials for the business community.
VIII. Conclusion

 Summary of Findings
o Key points about the implementation, impact, and challenges of GST return filing.
 Future Outlook
o Potential developments in the GST return process, such as further automation and
system upgrades.
o Expected improvements in the ease of doing business and tax compliance through
continuous reforms.

RESEARCH DESIGN
The present research is exploratory in nature. Since GST is a new phenomenon in India, there are
hardly any studies in this area. Especially there is a huge gap of empirical and behavior studies on GST
in India. The study tries to find the significance of popular perception regarding GST returns and
filling process.
The data for this research project has been collected through self-Administration. Due to time
limitation and other constraints direct personal interview study method is used questionnaire was
farmed as it consumes less time duration and is very important from the point of view of information,
easier to tabulate and interpret. More ever respondents prefer to give direct answer.

DATA COLLECTION METHODS

Data collection is the process to gather information about the relevant topic research, which is be Data
Collection usually takes place early in an improvement project, and is often formalized through data
collection plan which often contains the following activity:

o Pre collection activity on goals, target data, definitions and methods.

o Collection of Data.
o Presenting findings involving some form of sorting analysis

For accomplishing the objective of study, both Primary and Secondary data have been used. Data
Collection through the Primary Data as well as Secondary Data Sources.

Classification of Data:
The correct information is the key to success. Data information is of two types; Primary Data and
Secondary Data. Primary data is information collected by researcher or person himself where is
Secondary data is collected by other but utilized or used by researcher. Data can be classified
under two categories depending upon source utilized. These categories
 1. PRIMARY DATA

2. SECONDARY DATA

Primary Data Collection

The study is largely based on the primary data which has been collected through the structured
Questionnaire Method. In some cases, the researchers may realize the need for collecting the first-hand
information. As in the case of everyday life, if we want to have firsthand information on any
happening or event, we either ask someone who knows about it or we observe it
Ourselves, we do the both. Thus, the two methods by which primary data can be collected is
observation. Those data collected first hand, either by the researcher or by someone else,
Especially for the purpose of the study is known as primary data.
An advantage of using primary data is that researchers are collecting information for the specific
purposes of their study. In essence, the questions the researchers ask are tailored to elicit the data that
will help them with their study. Researchers collect the data themselves, using surveys,
interviews and direct observations.

Secondary Data Collection

Secondary data has been collected from the articles, research papers related to GST and data available
on the internet through various GST websites and sources have been used.

Sources of Collection of Secondary Data

 Internet

 Books

 Journal

 Thesis.

 News Papers

 Government Gazettes.
4.5 LIMITATIONS OF STUDY

There are certain limitations in this report; otherwise, the report including the analysis might be more
accurate and beneficial. At first, it was difficult to get an appointment with auditor as an internee like
me. As a MBA student working under a Chartered Accountant, it was difficult for them to give the
huge task and give all the information to the new intern. There were a lot of learning’s made but that
was not that much sufficient to maintain a report and do a deep analysis of the organization.
The data is analyzed and represented in accordance to the reviews obtained through questionnaires; the
result may slightly vary if a different interpretation method is used.
The field of the GST study is very vast. This paper is limited to its barriers in filing the return and its
impact on accounting only.
 CHAPTER: 5
DATA ANALYSIS AND INTERPRETATION

5.1 DATA ANALYSIS

5.2 PRIMARY DATA ANALYSIS
5. DATA ANALYSIS AND INTERPRETATION
Data analysis is the process of gathering, modelling, and analysing data in order to obtain insights that
may be used to make decisions. Depending on the business and the goal of the analysis, there are
several methodologies and strategies for performing analysis. Then, for the purpose of data analysis, a
thorough data table was created. Each piece of data has been examined in light of the study's aims with
reference to MANOJ JAIN AND COMPANY.
In this section, we analyse and interpret the data collected for the research on the role of Goods and
Services Tax (GST) in business operations and its impact on firms. The objective is to assess how
GST has influenced various aspects such as tax compliance, cost structures, business operations, and
market dynamics. Through the analysis of responses from businesses, financial data, and relevant
metrics, we aim to provide insights into the effectiveness of GST in achieving its intended goals, such
as simplifying tax systems, reducing costs, and fostering economic growth. The findings will be
discussed in relation to the challenges and benefits experienced by businesses post-GST
implementation.
The best technique for a given research project depends on the type of data, the research objectives,
and the available resources. Researchers often use a combination of techniques to get a comprehensive
understanding of their data.

Here are some common data analysis techniques:

A. Quantitative analysis: Uses numerical data to find statistical patterns, relationships, and
trends. Some examples include:
 Descriptive statistics: Summarizes data using mean, median, mode, standard deviation,
and percentages
 Inferential statistics: Uses hypothesis testing, t-tests, and regression analysis to draw
conclusions about a population based on sample data
 Data mining: Uses algorithms and statistical techniques to find patterns and
correlations in large datasets
 Experimental design: Designs controlled experiments to determine causal
relationships between variables
B. Qualitative analysis: Focuses on characteristics.
 Text mining: Analyses unstructured data, like customer reviews, social media posts, or
emails, to extract insights. It uses techniques like natural language processing (NLP),
sentiment analysis, and topic modelling.
 Statistical analysis: Uses mathematical techniques to interpret data. Some examples
include:
 Hypothesis testing: Uses statistical tests like t-tests and chi-square tests to test
assumptions about a dataset
 Analysis of variance (ANOVA): Compares means among different groups
 Regression analysis: Models the relationship between dependent and independent
variables
4.2 PRIMARY DATA ANALYSIS

Primary Data Analysis refers to the process of examining and interpreting data that is collected
directly from original sources, specifically for the research at hand. This data is gathered through
methods such as surveys, interviews, questionnaires, observations, or experiments, and is typically
tailored to answer specific research questions.

In the context of a CA (Chartered Accountant) firm, primary data analysis of a questionnaire can focus
on gathering insights related to various aspects of the firm's services, client satisfaction, and areas of
improvement.

Common Methods of Collecting Primary Data

 Surveys: Questionnaires administered to a sample population (online, paper-based, or in-

person).

 Interviews: One-on-one conversations with individuals to gather detailed insights.

 Observations: Watching and recording behaviours or phenomena in a natural setting.

 Experiments: Controlled studies to test hypotheses and measure variables.

 Focus Groups: Discussions with a small group of people to gather qualitative feedback.

The inspection and interpretation of data obtained directly for a specific research study or project is
referred to as primary data analysis. It usually entails analysing data that has been acquired directly
from individuals or sources via surveys, interviews, observations, or experiments.

The following primary data is collected from a questionnaire that is filled out by 15 respondents
working in an accounting firm:
1. Do You Think Your Firm Ask High Price For The Work They Offer?
(14 RESPONSES)

36% YES

64% NO

No Of Respondents
Yes 5
No 9

2. Do You Use the Services of Alternative Firm?

(15 RESPONSES)

20%
YES
NO

80%

No Of Respondents
Yes 12
No 7

Interpretation-

From the above tables and Pie charts, it is clear that majority of respondents agreed

 That CA MANOJ JAIN AND COMPANY does not ask high price for their work.
 That most of the customers do not use the services of alternative firm.
3. For The Past How Many Years You Have Been A Client With This Firm?
(14 RESPONSES)

14%
0-5
22%
64%
5-10
10-15

No. Of Years No Of Respondents

0-5 9
5-10 3
10-15 2

Interpretation-

From the above chart it is clear that –

- 64% clients have an account with this firm from 0-5 years.
- 22% clients have an account with this firm from 5-10 years.
- 14% clients have an account with this firm from 10-15 years.
4. What kind of work do you maintain with this firm?
(15 RESPONSES)

13% 20%
AUDITING
20%
ITR FILLING
47% CONSULTANCY
GST

Type Of Work No Of Respondents

Auditing 3
ITR Filling 7
Consultancy 3
GST 2 Interpreta
tion-

From the above chart it is clear that –

- 20% clients are there for Auditing work in the firm.

- 47% clients are there for ITR Filling work in the firm
.
- 20% clients are there for Consultancy work in the firm.

- 13% clients are there for GST work in the firm.

5. What Do You Feel About Overall Service Quality Of The Firm?
(15 RESPONSES)

0%
EXCELLENT
13%
GOOD
53% 34%
FAIR

POOR

NO. OF RESPONDENT
Excellent 5
Good 8
Fair 2
Poor 0

Interpretation-
From the above chart it is clear that-

- 34% clients think that the service quality of the firm is Excellent.
- 53% clients think that the service quality of the firm is Good.
- 13% clients think that the service quality of the firm is Fair.
- No clients think that the service quality of the firm is poor.
Questionnaire on GST Returns and Filing
6. FINDINGS

1. The findings of the study imply that, the firm is showing a satisfactory performance in the field of
financial advising, and there are some drawbacks in the key areas.

2. Along with the services, the clients give good importance to their relation with the employees.
When there is a good client employee relation it is positively affecting the goodwill of the firm.

3. There are lots of technical problems like issue in payments, difficult access to GST help lines etc.
faced by service providers while filing GST Returns

4. Increased Workload: The introduction of GST has led to a surge in demand for services such as
GST registration, filing returns, and handling audits, resulting in increased workload for CA firms.

5. Need for Training: Many CA firms invested in training their staff to stay updated on GST
regulations, software, and best practices.

6. Technology Adoption: The necessity for efficient GST compliance has accelerated the adoption of
accounting and tax software among CA firms, leading to improved efficiency
7. SUGGESTIONS AND RECOMMENDATIONS
Through the organization is really good at everything and everything is well maintained and managed.
But still there are some chances of improvement whether it is a human being or any organization till
there are improvements and chances to develop and grow the organization must improve itself at its
best. In My opinion some of the suggestion/Recommendations are:-

 GST filing imposes an unexpected burden on the tax payer; the tax payer has an imposed
liability of making sure his vendor complies with GST returns so that the ITC is carried
over. If the vendor fails to file the return, then the tax payer will be denied from the credit
and will have to bear the whole liability.
 Regular Updates: Stay updated with the latest GST rules and amendments to ensure
compliance.
 Timely Filing: Set reminders for due dates for GSTR-1, GSTR-3B, and other relevant
forms to avoid penalties.
 Improving the GST Filing Process: Simplification of forms and procedures to reduce
confusion among businesses and streamlining the reconciliation process and reducing
mismatches.
 Enhancing Technology and Support: Upgrading the GST portal to handle higher traffic and
ensure seamless filing and providing more robust technical support to taxpayers facing
filing issues.
 Training and Awareness: Government programs to educate small businesses and
accountants on GST compliance. Regular webinars, workshops, and tutorials for the
business community.
8. CONCLUSION

Even though MANOJ JAIN AND COMPANY. is showing a satisfactory performance in the financial
area, it is not sufficient enough to compete with the new generation CA firm. At the same time, it is
sure that if the firm overcomes the existing drawbacks, it will be difficult for all other firm to compete
with MANOJ JAIN AND COMPANY. This is mainly because majority of the clients have good faith
in the firm. The existing drawbacks have not much affected this faith of the clients. The firm should
take solid steps to overcome these problems.

The GST return filing process is a critical component of India’s indirect tax system, designed to ensure
transparency, compliance, and revenue generation. However, the system is complex and presents
significant challenges, particularly for small businesses and those with limited resources. While the
GST system has made tax compliance more transparent and streamlined in many ways, businesses
continue to face difficulties with the technical aspects of filing, frequent regulatory changes, and
reconciling invoices for accurate input tax credit claims.
9. ANNEXURE
QUESTIONNAIRE: A STUDY ON CLIENT SATISFACTION
Name:
Contact No.:
Email:
Profession:

1. Do you think your firm ask high price for the work they offer?

a) Yes

b) No

2. Do you use the service of alternative firms?

a) Yes

b) No

3. For the past how many years you have been a client of this firm?

(a) 0-5 yrs.

(b) 5-10 yrs.

(c) 10-15 yrs.

(d) 15-20 yrs.

4. For what type of work, you are connected with this Firm?

a) GST

b) Auditing

c) ITR filing

d) Other
5. What do you feel about overall service quality of your firm?

a) Excellent

b) Good

c) Fair

d) Poor

1. How do you file your GST returns?

a) Manually, using the GST portal

b) Using accounting or GST software
c) Through a tax consultant or chartered accountant
d) Other

2. How frequently does your business file GST returns?

a) Monthly
b) Quarterly
c) Annually
d) Not applicable (We do not file GST returns)

3. How would you rate your overall satisfaction with the GST return filing process?

a) Very satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
e) Very dissatisfied

4. What challenges do you face while filing GST returns? (Select all that apply)

a) Understanding GST filing requirements

b) Keeping track of invoices and transactions
c) Complexities with input tax credit (ITC) claims
d) Technical issues with the GST portal
e) Late filing penalties or interest
f) Other

5. What types of errors do you typically encounter? (Select all that apply)

a) Incorrect GSTIN (GST Identification Number)

b) Mismatched invoice details
c) Incorrect ITC claims
d) Data entry errors
e) Other

6. How does the filing of GST returns affect your business operations?
 a) It’s time-consuming and affects day-to-day operations
b) It’s a manageable process and does not significantly affect operations
c) It has no effect on our business operations.
d) It improves operational efficiency

7. How would you rate the effectiveness of the GST portal for filing returns?

a) Effective
b) Neutral
c) Ineffective

8. Have you ever encountered technical difficulties while using the GST portal (e.g., login issues,
website downtime)?

a) Yes, frequently
b) Yes, occasionally
c) No, never

9. Do you think that the GST filing process is fair and reasonable for your business?

a) Yes, completely fair

b) Yes, with some minor challenges
c) No, it’s not fair

10. What do you think should be improved in the GST return filing system? (Select all that
apply)

a) Simplification of the filing process

b) Improvement in portal functionality
c) Reduction in penalties for mistakes or delays
d) Better clarity on filing deadlines and requirements
e) Increased training and support for businesses
f) Other
10.1 BIBLIOGRAPHY

Books: -
-Practical Approach to Direct & Indirect Taxes of 39th Edition (2022-23) Dr. Ravi Gupta
-GST Returns & Forms: Simplified" by CA S. R. Bansal
-Practical Guide to GST Returns" by S. K. Agarwal
-Systematic Approach to Direct & Indirect Taxation Dr. Girish Ahuja

10.2 WEBLIOGRAPHY
Links: -
- https://www.icai.org/
- https://en.wikipedia.org/wiki/Chartered_accountant
- https://www.etmoney.com/
- https://www.gst.gov.in/help/returns
- https://www.incometax.gov.in/iec/foportal/