PROJECT

PORTFOLIO

STUDENT VERSION

BSBCRT611
APPLY CRITICAL THINKING
FOR COMPLEX PROBLEM
SOLVING
First published 2020

RTO Works
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© 2020 RTO Works

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The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct.
Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any
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Business Works is a series of training and assessment resources developed for qualifications within the Business Services
Training Package.
 Contents

Section 1: Defining the complex issue 5

Section 2: Systematic decision-making 7
Section 3: Decision review 9

BSCRT611 PROJECT PORTFOLIO 3

Student name:

Assessor:

Date: 5/3/2023

Business this Worlducation

assessment is based
on:

Documentation Case Study about Worlducation

reviewed as
Strategic Plan 2020-2022 of Worlducation
preparation:
Policies and Procedures of Worlducation

Job role: Business Consultant

Stakeholders: Management and staff of Worlducation

Customers
Suppliers
Investors

Numeric/Financial In 2019, Worlducation generated a revenue of $35 million, a net profit of $7

data: million and net cashflow of $4 million. They budgeted revenue of $45 million for
2020, net profit of $9 million and net cashflow of $5 million. However, following
the unprecedented growth in demand and disruptions to the supply chain,
management now projects 2020 revenue will amount to $55 million, net profit of
$5 million and net cashflow of negative $3 million.

REVENUE AND NET PROFIT

2019 actual 2020 budget 2020 projected
revenue 35,000,000 45,000,000 55,000,000
net profit 7,000,000 9,000,000 5,000,000

BSCRT611 PROJECT PORTFOLIO 4

 2019 actual 2020 budget 2020 projected
closing cash 1,000,000 6,000,000 2,000,000
balance
Net cash flow 4,000,000 5,000,000 3,000,000

BSCRT611 PROJECT PORTFOLIO 5

 Section 1: Defining the complex issue

Provide business overview Name and description of the business

Provide an overview of the Worducation is a social startup that manufactures tablets computers
business, including: for primary school students. It is focused on both hardware and a
creating software, content and activities to better engage and
 name of business
educate the students.
 description of what the
The vision of the company is to see a world without illiteracy.
business does (e.g. key
functions, vision) The operations of the company:
 your job role within the  Supply chain begins when a sale is made.
business (or the role
 Sales are recorded in an internal Enterprise Resources
you’re assuming if you
Planning System.
are basing this
assessment on the case  ERP notifies the operations team that an order needs to be
study). delivered.
 The operations team verify the sale order and authorise the
delivery of manufacturing request to the factory in Hung
Kong.
 Manufactory team in Hong Kong notes the order
specifications and delivery details and incorporates the within
its production schedule.
 The order is manufactured and the operations team arrange
freight and shipping directly to the customer.
 Sales are B2B
My role in the business is a Business Consultant.
 Budgeting
 Cash flow overview
 Communication with sales, operations and manufacturing
teams to understand current situation in business.

Outline complex issue Outline of the issue:

Describe the complex issue Following the unprecedent growth in demand and disruptions to the
associated with the business, supply chain, management now projects 2020 revenue will amount to
including: $55 million, net profit of $5 million and net cashflow of negative
$3million.
 a brief outline of the
issue Business growth requires substantial investments in working capital.
The revenue is expected to grow but the profit margins will decline.
 who the stakeholders are
and how they are This will add a lot of pressure to the cashflow.
associated with the issue
Stakeholders are:
 analysis and
 management team need to participate in decision making
presentation of numeric

BSCRT611 PROJECT PORTFOLIO 6

 and financial data and suggestion of solution for the isue
illustrating the complex
 Customers – need to keep them satisfied
issue (attach to this
section of the portfolio)  Suppliers – need to keep good relationship with them

 two objectives when  Financial team and CFO – provide financial data, prepare
pursuing solutions financial analysis and budgets

 three advantages of  Sales team – share ideas and work on implementation of

solving the issue. solutions

 three risks involved in  Operation team - share ideas and work on implementation of
pursuing solutions. solutions
 Manufacturing team - share ideas and work on
implementation of solutions
 Financial institutions/investors – provide finance if required
 Board of directors
Two Objectives:
 Be within budged
 Maintain liquidity
Advantages of solving the issue:
 Good relationship with customers and suppliers
 Company’s viability, sustainability and growth
 Finding investors
Risks involved in pursuing solutions:
 Worsen relationships with suppliers
 Risk of losing customers
 Staff resistance changes
**analysis attach bellow

Legislative and organisational Legal requirements

requirements
 Corporations Act 2001
Establish the legislative and
 Fair Work Act and industrial relationship legislation in other
organisational requirements
countries where the company operates
related to the complex issue,
including:  Antidiscrimination legislation

 a summary of the  Common Law

relevant legislation  WHS legislation for Australia and other countries where the
 a summary of the company operates
associated organisational Organisational policies and procedures
policies and procedures
 Finance authorisation policy and procedures
Attach any relevant policies to
your portfolio.  New supplier policy
 Privacy policy and procedures
 Performance policy and procedures

BSCRT611 PROJECT PORTFOLIO 7

  Documentation policy and procedures

Calculate resources Required resources:

Calculate the resources  Human resources: CFO, sales operations management
required for the solution
 Equipment: laptops and smartphones
development process
 Technology: zoom and online meetings
 Documents: sales pipeline, marketing strategy, sales strategy
 Budges: $5000

Prepare presentation Power point attached at end

Use the work done in this
section to prepare a
presentation of scope of your
issue to present to relevant
stakeholders.
Use any appropriate format
(e.g. MS PowerPoint).
Attach the presentation to
your portfolio.

Attach: Organisational policies and procedures ☐

Legislation ☐

Presentation ☐

Financial analysis and presentation ☐

ORGANISATIONAL POLICIES AND PROCEDURES

Finance Authorisation Policy and Procedures Purpose of the Policy

All finance transactions as noted in this policy are to be authorised by the noted authorised person
prior to the transaction being undertaken.
This policy is to be read in conjunction with other specific finance policies where relevant.

Procedures
Prior to any finance transactions being undertaken, Anna Armstrong must authorise the transaction.

Use of Business Credit Card Purpose of the Policy

This policy provides guidelines for the issue and use of business credit cards.

Procedures
An employee will only be issued a credit card once the Credit Card Authorisation Form has been
completed.

The business credit card can only be used for travel, authorised entertainment and purchases of small
value expenses or equipment up to the value of $500.

BSCRT611 PROJECT PORTFOLIO 8

No cash advances are to be taken using the business credit card unless authorised by Anna Armstrong.

Where a business credit card is lost or stolen, the owner of this card is to notify the Business Manager,
who is responsible for notifying the issuing agency and ensuring the card is cancelled.

The business credit card is not to be used for personal expenses.

All holders of business credit cards are required to reconcile the monthly credit card statement to the
expense form, attach all receipts for payments made on the credit card and have the expense
statement authorised by Anna Armstrong.

Upon completion and authorisation of the monthly expense statement, these documents are to be
forwarded to the Business Manager for payment of the credit card statement.

All business credit cards are to be returned to the business when the person is requested to by the
Business Manager or where they are no longer an employee of the business.

New Supplier Policy

Purpose of the Policy

All new suppliers to the business must be reviewed and accepted in accordance with this policy to
ensure that the supplier service is aligned with the business objectives.

Procedures

Choosing a New Supplier

A new supplier must provide our business with quality products, great service, competitive pricing and
efficient delivery.
The following information table must be completed prior to agreeing to services

Supplier Selection Background Information

 Business Name of Supplier:
 Location of Supplier:
 Products/Services provided by supplier: (Attach a list if necessary)
 Name of business owner/ sales representative:
 For how many years has the supplier been trading?

Supplier Selection Review Checklist

For each new supplier being considered the following checklist must be completed:
 Is the supplier pricing competitive? Attach list to this checklist:
 What are the payment terms for this supplier?
 What is the return policy for this supplier?
 Does the supplier provide warranties, guarantees etc.?
 Are the suppliers’ representatives knowledgeable of the products/ services and industry?
 Is there an alternative to this supplier, has the alternative supplier been considered?
 What are the delivery services of the supplier?
 Has a credit check been undertaken for the supplier? (attach to this checklist)
 Has the Personal Property Securities Register (PPSR). been reviewed?
 Has the supplier been trade checked? (attach this to this checklist)
 insert relevant additional information to assist in the decision of appointing a new supplier

BSCRT611 PROJECT PORTFOLIO 9

Appointment of Supplier

The appointment of a new supplier will be authorised by the Business Manager.

The Business Manager will independently verify the bank account or other payment details of the
supplier to ensure payments made are to the correct supplier

Supplier Payment Terms

All purchases from suppliers must be supported by a purchase order.

Payment terms for all suppliers must be reviewed by the Business Manager at least once a year. All
supplier payment terms must be a minimum of 30 days.
Any variation to the above must be authorised by the Business Manager.
All supplier payments are to be reviewed once a quarter to ensure that payment terms are adhered to.
For payments made to any suppliers earlier or later than the agreed terms.

Privacy Policy and Procedures

Scope
This privacy policy outlines how Worlducation protects and handles personal information in accordance
with its obligations under the National Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth)
(Privacy Act).

1. Collection of information
1.1 Worlducation collects personal information relating to individual creators, publishers, licensees and
IT professionals as part of the normal course of its business.
1.2 Where possible, Worlducation collects personal information directly from the individuals
themselves.
1.3 Third party collection: Worlducation may also collect personal information from third parties in
accordance with the requirements of the APPs, including:

 From other rightsholders of a work, including the publisher. This is restricted to

information which will assist in member recruitment or payment to rightsholders, such
as contact and entitlement information. If Worlducation cannot collect that personal
information from other rightsholders, its ability to efficiently recruit and pay
rightsholders will be restricted;
 Worlducation has agreements with similar organisations in other countries that enable
the use of foreign text and images in Australia, and the collection of fees and royalties
for the use of Australian works overseas and may collect information in this process;
 From the public domain from third party sources such as social networking services,
industry directories, industry guides, and the Internet; and
 Through purchased mailing lists and business database lists which are used for sending
Worlducation marketing material, where recipients have consented to receiving such
communications or it would be reasonably expected of us to use or disclose the
information for that purpose.
1.4 Websites and online services: a variety of information is collected by users of our Websites and
online services.
1.5 Emails and electronic forms: our servers may record an email address if a message is sent online. An
email address will only be used for the purpose for which it has been provided and it will not be
added to a mailing list or used for any other purpose without consent.
1.6 Google Analytics: Worlducation uses Google Analytics to collect data about users’ usage and
behaviour on Websites. This information is used to improve the Websites and is not used by
Worlducation to personally identify users of the site. All tracked data is anonymously collected in

BSCRT611 PROJECT PORTFOLIO 10

 accordance with Google Analytics’ privacy policy. Refer to Google’s privacy policy for further
information: http://www.google.com.au/policies/privacy/
1.7 Cookies: Worlducation uses session ‘cookies’ to help analyse how users use their Websites. The
cookie-generated information generated about the use of the website (including IP address) will be
transmitted to and stored by our service providers on servers hosted in Australia. By using our
website, users consent to the processing of data about them in the manner and for the purposes
set out above.

2 Anonymity
2.1 We provide the option for individuals to not identify themselves, or of using a pseudonym when
dealing with us. In some circumstances, if a choice is made not to provide the information
requested we may not be able to provide certain services.
2.2 We do not provide this option in circumstances where it is impracticable to do so or where
Worlducation is legally required to deal with identified individuals only.

3. Use and disclosure of personal information

3.1 Worlducation uses and discloses personal information for the primary business purposes
for which it is collected (set out above) and related management purposes.
3.2 Worlducation uses and discloses personal information for any other purposes to which
consent has been given.
3.3 Worlducation will not otherwise use or disclose personal information without consent
being given unless otherwise required or authorised by law.
3.4 Subject to the requirements of the APPs, Worlducation may also use and disclose personal
information for any other related purpose that one would reasonably expect the
information to be used or disclosed.

4. Marketing material
4.1 Worlucation may use personal information, from time to time, to send to marketing material
that we consider will be useful, or other material about our activities.
4.2 Worlucation will only do this if we collected the information and one would reasonably expect
us to use or disclose the information for that purpose, or if consent has been given to receiving
such communications.

5. Personal information storage and security

5.1 Worlducation takes reasonable steps to protect personal information from loss, unauthorised
access, modification, disclosure, interference or other misuse. These steps include electronic
access restrictions for electronic files that contain personal information, securing paper files
containing personal information in locked cabinets and physical access restrictions.
5.2 Once collected, Worlducation holds personal information in a number of different formats,
including on servers (located both onsite and offsite, including in the cloud), databases, filing
systems and in offsite backup storage.
5.3 Worlducation only retains personal information for as long as it is required for its business
purposes or for as long as required by law. Any information that we no longer require is
destroyed securely. An exception to this may be retention of the information for data analysis.
However, if this occurs, the information will be retained in a form that does not allow you to be
identified from that information.
5.4 Worlducation undertakes not to disclose your personal information in any manner that would
be considered direct marketing.

6. Digital security
6.1 Input devices such as thumb drives or other external memory devices should only be used if
they come from a trustworthy source.
6.2 Before opening a thumb drive folder, ensure that a malware scan is run on it.

BSCRT611 PROJECT PORTFOLIO 11

 6.3 Files that are to be modified should first be saved to the computer’s desktop and the thumb
drive ejected before beginning work on the files.
6.4 All files should be saved to the relevant folder, and not left on the desktop.
6.5 Back up of data should be performed at the end of every week. The data should be backed up
onto an external memory device, which will be stored in the security cupboard in the
Administration office.

7. Internet security
7.1 A mailbox should be created for each email sender so they can be accessed efficiently.
7.2 Before logging off from your inbox, ensure that it is empty. All emails should be placed in
their sender’s mailbox.
7.3 Suspicious or potentially dangerous emails should be deleted immediately. Attachments
should not be opened.
7.4 Personal emails should not be opened at work, or on King Edward VII College’s computers.
If an email of a personal nature is received on a King Edward VII College’s email address,
forward it immediately to a private email address, and open it outside work. Delete the
original email from the inbox once it has been forwarded.
7.5 Returned email should be examined to ensure that the address in correct. If in doubt as to
the correct address, contact the source of the address and ask for verification.
7.6 Email attachments should only be opened if they come from a trusted source. Attachments
are to be stored and sent only as pdf, Word, PowerPoint or Excel files. If trustworthy emails
are received in other formats, they should be converted before filing.
7.7 New staff must be assessed on their email competence by their manager before they are
given access to their company email address and access to company files. This assessment
is to be carried out on an external email account

Performance Management Policy and Procedures

Purpose
To ensure that all employees and their supervisors are aware of the expectations and opportunities
available for planning, managing, reviewing, recognising and improving individual employee
performance.

Scope
This policy and procedure applies to all permanent employees.

Procedures
Performance review process
Each employee will participate in at least two reviews each year. This will consist of an annual review
and an interim review, to be conducted six months after the completion of the formal review.
Reviews are designed to:
 assist employees to be fully aware of their responsibilities and duties and the effect
these have on Worlducation’s operations.
 provide feedback to employees on the performance of these responsibilities
 provide a basis for further professional development of employees
 identify employees whose continued high-quality performance should be recognised
and rewarded
 identify employees where performance is of concern and may require remedial action
The performance review process is to be conducted in accordance with the principles of procedural
fairness and transparency.

BSCRT611 PROJECT PORTFOLIO 12

Employees may be assisted by a representative at any stage of the performance review process.
Managers will arrange a meeting time with the employee for the performance review.
Managers will meet with the employee who is the subject of the review and discuss past performance
and future goal setting and development plans.
In rating the overall performance of an employee, Managers will assess the Employee against the
following performance ratings:
 exceeds expectations
 meets expectations
 development encouraged
 improvement required; or
 unsatisfactory performance.

Managers may consult other employees whose judgements they believe may be helpful in completing
the review.
Employees are encouraged to provide relevant information on their performance and take an active
role in appraisal and planning.
The Manager and employee will complete the review using the performance review template.
Managers and employees will also identify required professional development for the year.
The employee must be given the opportunity to read, comment on and acknowledge the documented
review.
Where an employee is not satisfied with the overall assessment recorded in the review they should
initially discuss these concerns with their Manager.
Where the Manager and the Employee are unable to resolve the concerns, the Employee can request
that the matter be referred to the Managing Director for a review of the overall assessment.
The Managing Director may seek further information from the Manager and employee and consider all
documentation and make a final decision.
Once the Supervisor has completed the review, it will be stored confidentially in the staff members’
files.

Rewarding employee performance

All employees receive an annual incremental increase in their salaries as per their employment
contracts.
However, where an employee’s performance consistently and significantly exceeds the agreed
performance indicators n greater increase may be negotiated. This only applies to the annual
performance review. Promotions may also be available.

Documentation Policy and Procedures

All employees are required to use Worlducation’s templates for all workplace documentation.
Documents should be named [Department_Type_Detail_Version]
Documents are to be saved using Worlducation’s cloud-based storage system.
In-built software review functionality should be used, and all comments recorded in a feedback register.
Feedback register should contain the date, project number, name of reviewer, person receiving
feedback, comments and action required.

Analysis and presentation of numeric and financial data illustrating the complex issue

REVENUE AND NET PROFIT

2019 actual 2020 budget 2020 projected
revenue 35,000,000 45,000,000 55,000,000
net profit 7,000,000 9,000,000 5,000,000

BSCRT611 PROJECT PORTFOLIO 13

 2019 actual 2020 budget 2020 projected
closing cash balance 1,000,000 6,000,000 2,000,000
Net cash flow 4,000,000 5,000,000 3,000,000

Legislation is as bellow:
https://www.mackaygoodwin.com.au/restructuring/?
utm_source=google&utm_medium=cpc&utm_campaign=Safe_Harbour_BMM&utm_content=NPL&utm
_term=Corporations_Act_2001&gclid=CjwKCAjw3_KIBhA2EiwAaAAlimrk57UILILyUtkSSRbMhU6sqWPc6
gH1PFq6r0deeesgS8bI6JWX6BoCOXoQAvD_BwE
https://www.legislation.gov.au/Details/C2018C00293
https://humanrights.gov.au/our-work/rights-and-freedoms/common-law-rights-human-rights-scrutiny-
and-rule-law#:~:text=Australia%20is%20unusual%20among%20common,legislation%20specifically
%20overrides%20this%20power.

POWER POINT PRESENTATION

BSCRT611 PROJECT PORTFOLIO 14

 Section 2: Systematic decision-making

Generate alternative solutions Two critical thinking techniques:

for your issue
 Mind-mapping
Summarise the outcomes of
 Brainstorming
your meeting with the
stakeholder, including: See attach in end proof of.

 an outline of two critical Alternative solutions:

thinking techniques used 1. Making campaign and increase productions
to generate solution
alternatives with other 2. Discount to customers who pay upfront
stakeholders (attach 3. Find investors
proof e.g. mind map to
4. Extend payment period
this section of your
portfolio)
 List of four to six
alternative solutions.

Evaluate alternative solutions Success criteria:

Evaluate each identified To be within customers satisfaction, relationship with suppliers,
solution to establish their approval from stakeholders
feasibility. Include:
Evaluation of each alternative against criteria and constraints
 success criteria
Making No Yes Yes Yes
 constraints
campaign and
 evaluation of each increase
alternative against the productions
criteria and constraints
Discount to Yes Yes Yes Yes
 List of all feasible options
customers who
pay upfront

Find investors Yes Maybe Yes Maybe

Extend Yes Yes No No

BSCRT611 PROJECT PORTFOLIO 15

 payment
period

Compare feasible solutions We had comparison analysis based on success criteria, including
financial aspects, risk and benefits.
Use one appropriate
tool/technique to compare all Discounts to customers who pay upfront in the best solution
feasible alternatives with one
This collusion is the only one that meets all success criteria. It will
another. Include:
help to increase sells, and customer satisfaction. It does not have any
 a description of the tool risk related to deteriorating relationship with suppliers and this
or technique used decision will be approved by shareholders
 proof of your comparison An assessment of bias in decision-making:
(e.g. table, financial
This decision was made without bias. It was based on facts, including
analysis etc)
financial aspects of the company. We can create all possible options
to each other based on the same criteria which prove that the
 an assessment of bias in
decision is objective.
your decision-making
(actual or perceived)

Choose the best solution for Why did you choose it?
your complex issue
Because it is the option with less risk.
Choose the best alternative
This solution is the only one that meets criteria. It will help increase
and explain:
sales and customer satisfaction.
 Why did you choose it?
Possible risk:
 How does it meet the
No sufficient demand from customers.
legislation and
organisational policy Lots of demand with not enough stock
requirements? Advantages:
 Are there any risks Improve liquidity
associated with your
solution? Good relationships with customers

 What are the advantages Good relationship with suppliers

of the chosen solution? Boost of company
 Resources required Resources required:
Marketing team
Sales team
Promotion campaign

Prepare a brief It attaches bellow

Use the work done in this
section to prepare a brief to
share your proposed solution
with key stakeholders (use
“Brief outline” template if

BSCRT611 PROJECT PORTFOLIO 16

applicable).
Attach the organisation
policies that guide brief
writing to this section of the
portfolio.

Attach: Brief ☐

Feedback register

Organisational policies - brief

BRIEF

Brief Outline

This Brief outline forms part of Section 2 of the Project Portfolio for BSBCRT611 Apply critical thinking
for complex problem solving.

Worlducation Solution Brief

Author:consultant Date:5/3/2023 Department:financial
department
Issue being addressed:

Business growth requires substantial investments in working capital. The revenue is expected to
grow but profit margin will decline. This will add a lot of pressure to the cash flow.

Proposed solution:

It is suggested to offer a discount to clients who pay upfront. Assuming the production line can cope
with demand from customers, the board of directors agree that this will help to increase liquidity and
increase customer loyalty. This is the only option meeting all success criteria.

Advantages:

• Improve liquidity

• Good relationships with customers

BSCRT611 PROJECT PORTFOLIO 17

• Good relationship with suppliers

• Boost of company

Risks:

• No sufficient demand from customers.

• Lots of demand with not enough stock

Resources:

• Marketing team

• Sales team

• Promotion campaign

• Sells strategy

Proof of of two critical thinking techniques used to generate solution alternatives with other
stakeholders

1. Brain storming notes:

Alternative solutions for the issue with cashflow Suggested:
 Making campaign and increase productions
 Discount to customers who pay upfront
 Find investors
 Extend payment period
 Collaboration with other companies
 New advertisement
 Look for cheaper suppliers
 Increase price for customers

The best options based on analysis and evaluation are:

 Making campaign and increase productions
 Discount to customers who pay upfront
 Find investors
 Extend payment period

2. Map-mapping

BSCRT611 PROJECT PORTFOLIO 18

Feedback register (first template, complete one in section 3)
Date
Project
Person receiving feedback
Name of reviewer
Comments
Required actions

BSCRT611 PROJECT PORTFOLIO 19

 Section 3: Decision review

Develop a feedback register Feedback register is attaches above.

Develop a feedback register
to record feedback from
DOCUMENTATION POLICY AND PROCEDURE
stakeholders.
Documentation Policy and Procedures
Attach the organisation
policies that guide recording All employees are required to use Worlducation’s templates for all
of feedback. workplace documentation.
Documents should be named [Department_Type_Detail_Version]
Documents are to be saved using Worlducation’s cloud-based storage
system.
In-built software review functionality should be used, and all
comments recorded in a feedback register. Feedback register should
contain the date, project number, name of reviewer, person receiving
feedback, comments and action required.

Incorporate feedback Completed incorporate feedback and brief, they are attached bellow.
Use the feedback from your
meeting with stakeholders to
refine your project brief.
Attach the refined brief and
completed feedback register
to this section of your
portfolio.

Seek approval Find email attached at the bottom

Use an appropriate format to
seek approval to implement
your proposed solution (e.g.
draft an email, complete an
application form ready to be
lodged etc.)
Attach proof to this section of
your portfolio.

Self-evaluate your The self-evaluation checklist is attached bellow

performance
Email attaches bellow
Perform a self-evaluation:
My Strengths:
 Complete the self-
- Communication skills - Positive attitude
evaluation checklist
(add as an attachment). - Creativity - Proactive

 List your strengths and - Responsible

BSCRT611 PROJECT PORTFOLIO 20

 weaknesses. - Teamwork My Weaknesses:
 Identify areas needing - Time management
improvement.
- Written skills
Attach the completed self- - English is not my first language
evaluation (Self-Evaluation
- Analytical skills
checklist) to this section of
your portfolio. Areas for improvement:
- English language
- Finance
- Microsoft slides
- Better written skills
- vocabulary

Attach: Self-evaluation checklist ☐

Refined brief ☐

Completed feedback register and related organisational

policies

Proof to seek approval

SELF-EVALUATION CHECKLIST

Self-Evaluation

This self-evaluation forms part of Section 3 of the Project Portfolio for BSBCRT611 Apply critical thinking
for complex problem solving.

How happy am I?

How did I do? Not Good Excellen Comments

good t

Provide an overview of the ✔️ I detailed all the key points of

business the business

Describe the complex issue ✔️

associated with my business

Establish relevant legislation, ✔️ The research was not done

policies and procedures perfectly

Calculate resources required to ✔️

develop solutions

Prepare a presentation and ✔️ I was prepared for questions

present scope of my chosen

BSCRT611 PROJECT PORTFOLIO 21

issue to stakeholders

Generate alternative solutions ✔️ We had a productive

with other stakeholders brainstorming session

Evaluate and compare ✔️

alternative solutions

Decide on the best solution and ✔️ The best solution was chosen
justify my choice with success criteria.

Prepare and present a solution ✔️

brief to stakeholders

Develop and use a feedback ✔️ We followed internal

register requirements for the register.

Refine my brief ✔️

Seek necessary approvals ✔️

Interact verbally with others ✔️ Yes, with students and my

teacher

Use numerical and financial ✔️ Could consider more variables

data in my analysis in my analysis

Use appropriate digital tools ✔️ Struggles with Microsoft.

and technologies

REFINED BRIEF

Worlducation Solution Brief

Author: consultant Date: 5/3/2023 Department: financial

department

Issue being addressed:

Business growth requires substantial investments in working capital. The revenue is expected to
grow but profit margin will decline. This will add a lot of pressure to the cash flow.

Proposed solution:

It is suggested to offer a discount to clients who pay upfront. Assuming the production line can cope

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with demand from customers, the board of directors agree that this will help to increase liquidity and
increase customer loyalty. This is the only option meeting all success criteria.

Advantages:

• Improve liquidity

• Good relationships with customers

• Good relationship with suppliers

• Boost of company

Risks:

• No sufficient demand from customers.

• Lots of demand with not enough stock

Customers get used to discounts and are not willing to buy products for full price.

May impact the reputation of the company, because the customers may thing the discounted
products are good

Resources:

Marketing team

Sales team

Promotion campaign

Sells strategy

Budget

Discount policy

Completed feedback register and related organisational policies

Date 5/3/2023

Project #123-2021

Person receiving feedback Consultant

Name of reviewer

Comments Additional risks were discussed:

- Negative impact on reputation due to customers thinking that

discounted products are not as good.

- Customers might demand discounts even after we change the

discount policy and offer put products at full price.

Required actions - Amend the brief based on comments Due date: 13th august 2021

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 Responsible: Consultant

- Do risk assessment for new identified risks Due date 13th august
2021

Responsible: Consultant

- Analise feasibility of the project based on the update risk

assessment Due date: 17th august 2021

Responsible: Consultant

Proof to seek approval

From: Consultant

To: CEO, Board of directors

Approval for project #123-2021 - cash flow issues

Dear all,

I have prepared a brief and supporting documents for the cash flow problem. As you know, our
business growth requires substantial investment in working capital. The revenue is expected to grow
but the profit margin is expected to decline. This will ass a lot of pressure to the cash flow.

As you can see the brief, it is suggested to introduce a discount policy for customers paying for our
products upfront. It is analyzed that this may improve our liquidity as well as customers retention and
satisfaction risk analysis demonstrated that this option is feasible and benefits substantially higher than
risks and costs.

Please find the brief supporting documents attached.

Please let me know if you have any questions or required further explanations.

l'am awaiting for your feedback and approval

Thank you,

Kind regards

Consultant

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