PHT-19

Sample

CAREER CLUSTER
Hospitality and Tourism

INSTRUCTIONAL AREA
Economics

PRINCIPLES OF HOSPITALITY AND TOURISM EVENT

PARTICIPANT INSTRUCTIONS
• The event will be presented to you through your reading of the 21st Century Skills,
Performance Indicators and Event Situation. You will have up to 10 minutes to review this
information and prepare your presentation. You may make notes to use during your
presentation.
• You will have up to 10 minutes to make your presentation to the judge (you may have more
than one judge).
• You will be evaluated on how well you meet the performance indicators of this event.
• Turn in all of your notes and event materials when you have completed the event.

21st CENTURY SKILLS

• Critical Thinking – Reason effectively and use systems thinking.

• Communication – Communicate clearly.
• Creativity and Innovation – Show evidence of creativity.

PERFORMANCE INDICATORS

1. Distinguish between economic goods and services.

2. Describe the functions of prices in markets.

3. Explain the principles of supply and demand.

4. Explain the concept of competition.

Published 2019 by DECA Inc. Copyright © 2019 by DECA Inc. No part of this publication may be reproduced for
resale or posted online without written permission from the publisher. Printed in the United States of America.
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Sample

EVENT SITUATION

You are to assume the role of a hotel booking agent for CARDINAL SUITES, a hotel chain with
1,000 properties across the nation. A new employee (judge) has asked you to explain the reasons
why the properties do not have the same pricing.

As hotel booking agents, you and the new employee (judge) help customers over the phone make
reservations at all of the CARDINAL SUITES locations. CARDINAL SUITES has locations in large
metropolitan areas, small communities, near airports, off the freeway and in tourist destinations.
The properties are all suites, but some rooms have extra amenities such has whirlpool tubs,
private balconies and sofa sleepers.

The new employee (judge) has completed training and knows how to reserve rooms for all of the
CARDINAL SUITES properties, but does not understand why room rates differ based on location,
occupancy rate and amenities.

You will explain the different factors that affect room rates to the new employee (judge) in a
role-play to take place at the front desk. The new employee (judge) will begin the role-play by
asking you about the different room rates. After you have given the new employee (judge) an
explanation and have answered the new employee’s (judge’s) questions, the new employee
(judge) will conclude the role-play by thanking you for your work.

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JUDGE’S INSTRUCTIONS
DIRECTIONS, PROCEDURES AND JUDGE’S ROLE

In preparation for this event, you should review the following information with your event
manager and other judges:

1. Procedures

2. 21st Century Skills and Performance Indicators

3. Event Situation

4. Judge Situation Characterization

Participants may conduct a slightly different type of meeting and/or discussion with you
each time; however, it is important that the information you provide and the questions
you ask be uniform for every participant.

5. Judge’s Evaluation Instructions

6. Judge’s Evaluation Form

Please use a critical and consistent eye in rating each participant.

JUDGE SITUATION CHARACTERIZATION

You are to assume the role of a new hotel booking agent for CARDINAL SUITES, a hotel chain
with 1,000 properties across the nation. You have asked your co-worker (participant) to explain
the reasons why the properties do not have the same pricing.

As hotel booking agents, you and your co-worker (participant) help customers over the phone
make reservations at all of the CARDINAL SUITES locations. CARDINAL SUITES has locations in
large metropolitan areas, small communities, near airports, off the freeway and in tourist
destinations. The properties are all suites, but some rooms have extra amenities such has
whirlpool tubs, private balconies and sofa sleepers.

You have completed training and know how to reserve rooms for all of the CARDINAL SUITES
properties, but do not understand why room rates differ based on location, occupancy rate and
amenities.

Your co-worker (participant) will explain the different factors affecting room rates to you in a
role-play to take place at the front desk. You will begin the role-play by asking about room rates.

During the course of the role-play, you are to ask the following questions of each participant:

1. Is there any one factor that plays a more significant role in determining room rates?
2. If occupancy rates are high, why would we continue to give discounts to military, senior
citizens and loyalty program members?

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After your co-worker (participant) has given you an explanation and has answered your
questions, you will conclude the role-play by thanking the co-worker (participant).

You are not to make any comments after the event is over except to thank the participant.

Answers will vary but should demonstrate a basic understanding of the concepts.

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JUDGE’S EVALUATION INSTRUCTIONS

Evaluation Form Information

The participants are to be evaluated on their ability to perform the specific performance
indicators stated on the cover sheet of this event and restated on the Judge’s Evaluation Form.
Although you may see other performance indicators being demonstrated by the participants,
those listed in the Performance Indicators section are the critical ones you are measuring for this
particular event.

Evaluation Form Interpretation

The evaluation levels listed below and the evaluation rating procedures should be discussed
thoroughly with your event chairperson and the other judges to ensure complete and common
understanding for judging consistency.

Level of Evaluation Interpretation Level

Exceeds Expectations Participant demonstrated the performance indicator in

an extremely professional manner; greatly exceeds
business standards; would rank in the top 10% of
business personnel performing this performance
indicator.

Meets Expectations Participant demonstrated the performance indicator in

an acceptable and effective manner; meets at least
minimal business standards; there would be no need for
additional formalized training at this time; would rank
in the 70-89th percentile of business personnel
performing this performance indicator.

Below Expectations Participant demonstrated the performance indicator

with limited effectiveness; performance generally fell
below minimal business standards; additional training
would be required to improve knowledge, attitude
and/or skills; would rank in the 50-69th percentile of
business personnel performing this performance
indicator.

Little/No Value Participant demonstrated the performance indicator

with little or no effectiveness; a great deal of formal
training would be needed immediately; perhaps this
person should seek other employment; would rank in
the 0-49th percentile of business personnel performing
this performance indicator.

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PRINCIPLES OF HOSPITALITY AND TOURISM, Participant: _____________________
2019
I.D. Number: ____________________
JUDGE’S EVALUATION FORM
SAMPLE

INSTRUCTIONAL AREA
Economics

Did the participant: Little/No Below Meets Exceeds Judged

Value Expectations Expectations Expectations Score
PERFORMANCE INDICATORS
Distinguish between economic goods
1. 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18
and services?
Describe the functions of prices in
2. 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18
markets?
Explain the principles of supply and
3. 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18
demand?
4. Explain the concept of competition? 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18

21st CENTURY SKILLS

Reason effectively and use systems
5. 0-1 2-3 4-5 6-7
thinking?
6. Communicate clearly? 0-1 2-3 4-5 6-7

7. Show evidence of creativity? 0-1 2-3 4-5 6-7

Overall impression and responses to
8. 0-1 2-3 4-5 6-7
the judge’s questions
TOTAL SCORE