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    Ajay- TAC JD

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    Hari Venkat

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    © All Rights Reserved
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    Ajay- TAC JD

    Uploaded by

    Hari Venkat
    3 views3 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    3 views3 pages

    Ajay- TAC JD

    Uploaded by

    Hari Venkat

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    WHAT WE DO - CONNECTING ENTERPRISES TO THOSE WHO MATTER MOST

    There has never been a better time to join Extreme, with several acquisitions extending our portfolio
    and go to market strategy, we have seen enormous opportunity and growth within the region.

    Aside from being a Technology Leader in the Gartner Magic Quadrant, we also adamantly promote an
    internal culture that truly embraces diversity, inclusion and equality in the workplace. Having Diversity
    and Inclusion as part of our core values and beliefs, we’re proud to foster an environment where every
    Extreme employee can thrive because of their differences, not despite them.

    ABOUT US-EXTREME NETWORKS- WWW.EXTREMENETWORKS.COM

    Extreme Networks, Inc. (EXTR) delivers software-driven networking solutions that help IT departments
    everywhere deliver the ultimate business outcome: stronger connections with customers, partners and
    employees. Wired to wireless, desktop to data center, on-premise or through the cloud.

    Since 1996, Extreme has been pushing the boundaries of networking technology, driven by a vision of
    making it simpler and faster as well as more agile and secure. But our higher purpose has always been
    helping our customers connect beyond the network… strengthening their relationships with those they
    serve. Today, we call that Customer-Driven Networking.

    POSITION: TECHNICAL SUPPORT ENGINEER

    EXPERIENCE: 4-8 YEARS

    LOCATION: BANGALORE

    KEYWORDS: ROUTING, SWITCHING, TROUBLESHOOTING, IPFABRIC, MCT, BGP, OSPF,


    MPLS, VXLAN, MULTICAST

    JOB DESCRIPTION

    TECHNICAL SUPPORT ENGINEER -BANGALORE

    Extreme Networks, Inc. is setting a new standard for superior customer experience by delivering
    network-powered innovation and market leading service and support. The company delivers high-
    performance switching and routing products for data center and core-to-edge networks, wired/wireless
    LAN access, and unified network management and control. Our award-winning solutions include
    software-defined networking (SDN), cloud and high-density Wi-Fi, BYOD and enterprise mobility,
    identity access management and security and has more than 50,000 customers in over 80 countries and
    has been recognized as a leader in the Gartner Magic Quadrant for Wired and Wireless Networks.
    For more information, please also visit the company’s website at http://www.extremenetworks.com/
    Gartner Magic Quadrant - https://learn.extremenetworks.com/Gartner-WiredWireless-MQ-Report-
    2018?PartnerRefID=preset-banner-gartner-mq-2018

    Looking for a passionate, self-driven, technology oriented Engineering Manager/Sr Engineering


    Manager having a natural mindset for - Developing Enterprise class products, customer satisfaction,
    Innovation, architecting, troubleshooting, leading and managing a team of high performance
    engineers. A self-driven go-getter who thrives in a technical environment and is happy to take on
    everyday challenges with a mature approach.

    Description

    4+ years of experience in IP Network Routing & Switching domain, troubleshooting, implementation,


    design etc. Experience in working with partner/customer's technical team over the zoom/phone.

    Qualifications

    Bachelor’s degree in computer science or related technical field

    Skill Required:

    Key Responsibilities:

    • Troubleshoot Customer's network related technical issues remotely via email/phone/remote


    access (Network configuration, hardware and software related troubleshooting).

    • Replicate customer environments and issues in the TAC lab and debug.

    • Work with Escalation engineer, QA and Engineering team to find out root cause, potential
    solution and test the solution before extending to customer.

    • Take ownership for the customer issues work on the resolution within defined SLAs.
    • Create/Update knowledge base articles, create troubleshooting documentation and root cause
    documents for customer as needed.

    • Participate in TOIs, team huddles and tech discussion.


    • Available to work in APAC shift (5.30AM-2.30PM IST) and cover weekends rotations as needed
    Primary Skills

    • Excellent Customer handling and communication (verbal and written) skills.

    • In depth knowledge of IP Packet flow, networking fundamentals.

    • Experience in of following technologies-


    Routing/switching protocols OSPF, ISIS, BGP, IP multicast, MPLS, Datacenter Fabric, VLAN,
    STP, VxLAN, Virtual Chassis, Multi chassis truck, eVPN, ICMP, UDP, TCP, QoS, VRRP, Ethernet, VLAN,
    STP, ARP, LACP, stacking/virtual-chassis.

    • Experience working with traffic generator & Linux servers.

    • Good to have - Understanding of Cloud, OpenStack, Python, Kubernetes.

    If you are passionate about cybersecurity and are looking for an exciting opportunity to contribute to a
    growing company, we would love to hear from you!

    DON’T JUST BUILD NETWORKS: BUILD A CAREER

    At Extreme, our passion for networking goes beyond merely building the industry’s best enterprise
    networks. We are driven to seek cutting-edge, people-first solutions to some of the world’s most vexing
    business challenges. If your passion runs in that same direction, it’s time to consider a career with
    Extreme.

    Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to
    advance. We push the boundaries of technology leveraging the powers of machine learning, artificial
    intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-
    driven networking solutions and rely on our top-rated services and support to accelerate their digital
    transformation efforts and deliver progress like never before. For more information, visit
    Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

    We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with
    our values, no employee or applicant will face discrimination/harassment based on: race, color,
    ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation,
    gender identity, disability status, or veteran status. Above and beyond discrimination/harassment
    based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of
    inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether
    blatant or hidden, barriers to success have no place at Extreme Networks.

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