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    Sonali Singh (3)

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    learningpath786

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    Sonali Singh (3)

    Uploaded by

    learningpath786
    4 views2 pages

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    Copyright:

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    4 views2 pages

    Sonali Singh (3)

    Uploaded by

    learningpath786

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    SONALI SINGH

    GOLF CITY PLOT 8


    NOIDA, UTTAR PRADESH, INDIA,
    201301
    [email protected]
    +918617259291

    Experienced with all stages of


    customer support for dynamic projects.

    Managed projects that oversaw dynamic project teams comprised of [personnel], and ensured on-time and on-budget completion
    Identified process improvement opportunities to enhance operational effectiveness and improve team productivity,

    Professional PERSONAL BANKER BARCLAYS | February 2023 - Present

    Experience Advise clients on bank services for their needs ( e.g. loans and credit cards)
    Manage client's bank accounts, open close, and oversee transactions)
    Resolve issues with banking services and accounts
    Refer clients to inhouse finacial experts,as needed
    Reach out to potential clients to generate new business
    Present financial products and services to existing and prospective customers
    Perform administrative duties ( e.g. entering data into banking software)

    HR ASSISTANT AMAZON DEVELOPMENT CENTRE | July 2022 - January 2023


    Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high
    degree of customer focus
    Resolve queries by referring to documentation such as frequently asked questions and SOP and escalate
    when these cannot be resolved
    Work closely with partner teams to keep up to date on process changes , partner for quick resolution of
    cross and consult to improve process
    Keeping employee management record, payroll processing, administrative support and benefits
    administration,ADP Portal

    CUSTOMER SERVICE ASSOCIATE WIPRO TECHNOLOGIES | July 2020 - June 2021


    Identified process improvement opportunities to enhance operational effectiveness and improve team
    productivity, resulting in [#,$,%] reduction in [work hours/labor costs]
    Coordinate with cross-functional teams to identify process gaps and develop solutions, resulting in [result],
    [result], and [result]
    Communicate with diverse [teams/clients], build rapport and long-term relationships, and achieve
    [client/customer satisfaction metric]

    GUEST SERVICE ASSOCIATE ITC SONAR | July 2018 - July 2019


    Cooperate with designers to create clean interfaces and simple, intuitive interactions and experiences
    Maintain optimal workflow and data for the entire team. Work with Team Leader to manage large, complex
    customer support issues
    Complete detailed excel programming and development tasks for challenging back-end server team

    Education
    B.Sc in Hospitality & Hotel Institute of Hotel Management, GuruNanak , Kolkata | June 2015 - July 2018
    Management in Hotel
    Management

    Key Skills Innovation


    Complex Problem
    Service focused solver
    Project management
    Strong decision maker

    Languages ENGLISH
    HINDI
    BENGALI

    Interests
    DESIGN
    YOGA AND MEDITATION
    WATCH DOCUMENTARY
    OUTDOOR ACTIVITY

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