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    L10_Trends in Information Systems

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    Tấn Lê Nguyễn Văn

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    L10_Trends in Information Systems

    Uploaded by

    Tấn Lê Nguyễn Văn
    2 views16 pages

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2 views16 pages

    L10_Trends in Information Systems

    Uploaded by

    Tấn Lê Nguyễn Văn

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 16

    Course: INTRODUCTION TO

    MANAGEMENT INFORMATION SYSTEMS

    Lecture 10: Trends in Information


    Systems
    Learning Objectives

    Upon successful completion of this chapter, you will be able to


    describe future trends in information systems.

    2
    KHOA CÔNG NGHỆ THÔNG TIN
    What’s Trending Now

    • Digital Transformation
    • Internet Of Things (IOT)
    • Artificial Intelligence (AI)

    3
    KHOA CÔNG NGHỆ THÔNG TIN
    What is Digital Transformation?

    • Digital Transformation (DT): the use of technology to


    radically improve performance or reach of enterprises.
    • Using digital advances such as analytics, mobility, social media
    and smart embedded devices – and improving the use of
    traditional technologies such as ERP – to change customer
    relationships, internal processes, and value propositions.

    4
    KHOA CÔNG NGHỆ THÔNG TIN
    Building Blocks of Digital
    Transformation

    Business Model Customer experience

    Operational Processes Digital Capabilities

    5
    KHOA CÔNG NGHỆ THÔNG TIN
    Digital Transformation Framework

    Source: Capgemini Consulting

    6
    KHOA CÔNG NGHỆ THÔNG TIN
    Business Model

    7
    KHOA CÔNG NGHỆ THÔNG TIN
    Customer Experience

    • Better customer understanding


    • Increase customer touch points
    • Customer analytics supports decision making on
    manufacturing, marketing, investment etc.

    Example with L’Oreal.

    8
    KHOA CÔNG NGHỆ THÔNG TIN
    Operational Process

    • Internal data-driven
    • Internal analytics
    • Better productivity management
    • Collaborative workspace

    9
    KHOA CÔNG NGHỆ THÔNG TIN
    Digital Capabilities Transformation

    • The foundation of business model, customer experience and


    operational capabilities transformation
    • Analytics Capabilities
    • Business & IT integration
    • Knowledge management
    • Business data analysis for business planning
    • Product/Service innovation

    10
    KHOA CÔNG NGHỆ THÔNG TIN
    Internet of Things

    • Embedded Sensors that collect data, send it to a cloud host and


    tell us something.
    • Applications
    • Consumer applications: Smart home, Elder care…
    • Organizational applications: Medical and healthcare, Transportation,
    Building and home automation…
    • Industrial applications: Manufacturing, Agriculture, Maritime…
    •…

    11
    KHOA CÔNG NGHỆ THÔNG TIN
    IoT Examples

    • Smart Office
    • Smart home
    • Useful IOT Devices
    • Smart Farming
    • Intelligent Transportation

    12
    KHOA CÔNG NGHỆ THÔNG TIN
    Artificial Intelligence (AI)

    • “Intelligent” techniques are often described as artificial


    intelligence (AI).
    • There are many definitions of artificial intelligence. In the most
    ambitious vision, AI involves the attempt to build computer
    systems that think and act like humans.
    • AI takes data input from the environment, process that data,
    and produce outputs. AI programs differ from traditional
    software programs in the techniques and technologies they use
    to input and process data.

    13
    KHOA CÔNG NGHỆ THÔNG TIN
    Major types of AI techniques

    14
    KHOA CÔNG NGHỆ THÔNG TIN
    AI Applications in Business

    15
    KHOA CÔNG NGHỆ THÔNG TIN
    Summary

    • Reviewed future trends in Information Systems.

    16
    KHOA CÔNG NGHỆ THÔNG TIN

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