Financial_Crime_Guide
Financial_Crime_Guide
Financial_Crime_Guide
PS24/17
November 2024
This relates to
Consultation Paper CP24/9 which is available on our website at www.fca.org.uk/
publications
Telephone:
0207 066 0984
Email:
[email protected]
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Chapter 1
Summary
1.1 Financial crime is a key priority in our 2022-2025 Strategy. Our approach to supervision
is proactive and data-led, focusing on the effectiveness of firms’ systems and controls,
disrupting wrongdoing, pursuing firms and individuals and removing those who do not
comply with our rules from the financial system. As part of the Strategy, we publish
findings and provide feedback to industry on both common problems and good practice.
In line with this, we provide information and advice in relation to our functions, including
those involving financial crime supervision. Our Financial Crime Guide (‘the Guide’)
provides practical help and information for all the firms we supervise. The Guide
provides examples of good practice that firms can adopt to reduce the risks of being
used to further financial crime.
1.3 We received 42 responses over the consultation period, from both the private and
public sectors, individuals working for regulated firms, academics, non-governmental
organisations, and trade associations. This feedback has been a valuable resource in
helping us assess the effectiveness of our current guidance on financial crime and the
proposed changes, as well as helping us to define future areas of focus for the Guide.
1.5 The feedback received has directly influenced the final draft of the Guide, resulting
in amendments. The remaining feedback will be considered for potential future
amendments to the Guide.
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Chapter 2
Who this affects
2.1 This Policy Statement affects:
2.2 These firms are expected to have read and considered the revised finalised Guide and
to use their judgement on how it may help them ensure they have effective systems and
controls in place.
2.3 The Guide will also be of interest to individuals and organisations that provide services to
these firms, such as:
• Individuals and organisations working with firms subject to FCA financial crime and
MLRs supervision.
• Financial Services Sector Trade Associations and any other parties interested
in FCA financial crime supervision. This could include non-governmental
organisations working on financial crime prevention and academics.
2.4 The Guide is targeted at firms and will be of limited relevance to consumers.
2.6 The proposed changes focus on areas where we identified firms wanted additional
guidance to clarify our expectations. These changes reflect insights from our
supervisory work on financial crime and incorporate updates from our recent
publications. We are also considering further revisions to other chapters in due course.
• Consumer protection
– Good financial crime systems and controls can directly protect consumers
and their money. Firms should have proportionate financial crime systems
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and controls, reflective of their business. This will be reinforced by making it
clear that all firms must also consider whether their systems and controls are
consistent with the Consumer Duty.
• Market Integrity
– We are committed to making sure that firms and markets are not used as
conduits for financial crime. These changes provide guidance to firms on
actions they may take when evaluating or setting up their financial crime
systems and controls.
2.9 Sanctions: Following Russia’s illegal invasion of Ukraine in 2022, we conducted extensive
assessments of firms’ sanctions’ systems and controls. We are updating the sanctions
chapter to reflect what we and firms have learned.
2.10 Proliferation Financing (PF): We are updating the guidance to ensure PF is explicitly
referenced throughout the Guide where appropriate. This includes highlighting a 2022
change to the MLRs, which requires firms to conduct PF Risk Assessments.
2.11 Transaction Monitoring (TM): We are setting key guidance for firms on how to
implement and monitor transaction monitoring systems. This includes supporting
responsible innovation and new technological approaches.
2.13 Consumer Duty: The Guide clearly states that firms should consider whether their
systems and controls are consistent with their obligations under the Duty.
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2.14 Consequential Changes: We are making consequential changes to the Guide, including
replacing expired links, updating outdated references to European Union rules and
refreshing case studies based on more recent FCA enforcement notices.
Measuring success
2.17 We are assessing the impact of the updated Guide by monitoring the engagement of
firms and their feedback on the proposed changes during the consultation and our
future consultations on the Guide.
2.18 We will continue to refine the guidance in line with our supervisory findings and
publications. We also appreciate feedback on chapters and areas not covered in the
consultation that respondents believe we should focus on in the future. We will use this
information to inform future updates to the Guide.
2.20 Sanctions: Feedback on the sanctions updates was positive, with respondents
welcoming clarifications on payment and cryptoasset businesses, senior management
accountability, and new self-assessment questions. In response to the feedback
suggestions, we have updated some of the terminology for clarity and added
clarifications on the UK scope of the Guide and the examples. We have also clarified
some of the drafting on reporting significant sanctions breaches as set in SUP15.3 and
made other changes to align with Office of Financial Sanctions Implementation (OFSI)
requirements and legislative positions. We also added clarifications to examples for
manual and automated sanctions screening, and the scope of screening processes. We
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will consider future revisions to the sanctions chapter, including examples of good and
poor practice, guidance on screening, further references to the new Office of Trade
Sanctions Implementation and trade sanctions, and adding case studies to help firms
evaluate their systems and controls.
2.21 Proliferation Financing: Respondents were satisfied with the additions to the Guide
that refer to the requirement for PF risk assessment as set out under the Money
Laundering Regulations 2017. Respondents suggested more examples of good and poor
practice and a clearer division between PF and sanctions chapters. We have decided
that, since specific sanctions regimes are aimed at deterring the proliferation and use of
chemical weapons it remains appropriate to not introduce a separate chapter on PF. We
will consider adding any good and poor practice on PF based on supervisory findings in
future updates of the Guide.
2.24 Consumer Duty: Respondents requested additional clarity on aligning the Guide
with the Consumer Duty. This has led to more cross-references to Consumer Duty
rules and guidance, making it clear that firms must act to deliver good outcomes for
retail customers and ensure that their systems and controls are consistent with the
Consumer Duty.
2.25 The Economic Crime and Corporate Transparency Act 2023 (ECCTA): ECCTA has
enhanced anti-money laundering powers, promoting better information sharing on
economic crimes. We support the successful implementation of these powers and
believe they will help firms better detect and prevent financial crime. As such, we have
now replicated the good practice example on information sharing from Sanctions
Chapter 7 in Chapter 3 on Risk Assessments to encourage data sharing partnerships.
We also clarify that ECCTA allows businesses to share information to combat economic
crime without civil liability for confidentiality breaches. However, firms must not misuse
these measures to exclude customers and must comply with the UK General Data
Protection Regulation.
2.26 Consequential changes: Respondents were positive about the proposed changes to
practice examples and self-assessment questions. The consequential changes include
naming firms in case studies, clarifying the roles of the Money Laundering Reporting
Officer (MLRO) and Senior Manager, ensuring functional web links and removing
outdated references to the EU.
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• More detailed guidance on fraud, especially Authorised Push Payment (APP)
scams, synthetic identity fraud and digital fraud. We plan to review the relevant
chapters in the Financial Crime Guide, focusing on APP fraud, as part of any future
update.
• Examples of AI and machine learning in detecting financial crime. We are exploring
these technologies’ safe integration and impact on markets, and whether future
updates may be needed.
2.28 There was also a request for more guidance on domestic Politically Exposed Persons
(PEPs). In July 2024, we published a Guidance Consultation 24/4 (GC24/4) on a
proportionate approach to UK PEPs. Following the consultation, we will be publishing the
final guidance and a Policy Statement. This Financial Crime Guide directs firms to the
PEP Guidance, and we will update the link following the PEP guidance update.
2.29 We will continue to refine the guidance in line with our supervisory findings and
publications. We also appreciate feedback on chapters and areas not covered in CP24/9
that respondents believe we should focus on in the future.
2.31 We maintain that the Guide should not adversely impact groups under the Equality Act
2010 but have responded to the feedback we received during the consultation in 3.56.
Next steps
2.34 We hope that financial crime regulated firms find the Guide revisions helpful. We look
forward to engaging with firms for further feedback on how we can improve the Guide.
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Chapter 3
Feedback on CP24/9
Question 1: Do you agree with the suggested drafting as set out in this
Consultation Paper?
This chapter further summarises the feedback received and our response, including any
changes we are making:
Sanctions
3.2 The feedback on the sanctions updates was generally positive. Respondents welcomed
additional clarification on the scope of the guidance to payment and cryptoasset
businesses. They also welcomed guidance on senior management accountability for
sanctions risk and governance and said the new self-assessment questions and the
additional drafting in the customer due diligence chapter was useful. They asked for
further clarity on some of the terminology in the reporting requirements, automated
and manual sanctions monitoring and screening among other small amendments. We
are considering future changes to the chapters as set in 3.12 of this PS.
Our response
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We have also clarified the distinction between the UK Sanctions List and
the Consolidated List maintained by OFSI in FCG 7.1.5A.
We were asked to provide more clarification about when firms should
notify us of suspected sanctions breaches. In response, we are clarifying
that firms should report suspected sanctions breaches to us in line with
Principle 11 and SUP 15.3.8G(2). For example, suspected breaches of
sanctions resulting from significant failures in their systems and controls.
We note that SUP 15.3.1R and SUP 15.3.8(2)G cover the timeliness of
reporting to the FCA, and so have not sought to replicate that guidance
in FCG 7. We have amended good practice example 3 in FCG 7.2.3C
accordingly to remove a separate reference to timescales.
We have also amended a poor practice example in FCG 7.2.3C to ‘The
firm does not report a breach of financial sanctions to OFSI when
required to do so’ to align the Guide with the legislative position on OFSI
reporting.
Some respondents requested changes to the CDD section for further
clarity. In response we have noted that CDD is relevant to other financial
crime controls and have made the following changes to the good practice
examples:
• Example 2 in FCG 7.2.2.A has been amended to ‘The firm’s CDD
identifies all parties relevant for its screening processes’.
• Example 3 in FCG 7.2.2A has been amended to ‘The firm’s customer
onboarding and due diligence processes are designed to identify
customers...’.
Respondents also asked us to clarify the scope of manual and automated
sanctions screening in FCG 7.2.3, and other areas in FCG 7.2.3A on
evasion detection. In response, we have clarified where the examples
in FCG 7.2.3 apply specifically to automated screening, made reference
to the red flags for sanctions evasion issued by the National Economic
Crime Centre (NECC) in FCG 7.2.3A and other minor amendments to
drafting, such as:
• Amended good practice example 7 to state that screening tools are
tailored to the firm’s risk and are appropriate for screening UK sanctions.
• Added wording to reflect that the investigation of alerts is part of
sanctions screening processes.
• Clarified that ‘increased volumes and pressure on sanctions teams
following changes in the sanctions landscape’ can prevent firms from
effectively managing sanctions compliance.
• Clarified that firms’ screening processes may differ depending on the
nature of a firm’s business and their assessment of risk. We do not
intend to provide comprehensive sector-specific guidance on screening
processes. However, we will consider including additional identified good
and poor practices in future revisions to the FCG, which may provide
further guidance.
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We have removed text suggesting an OFSI licence is required to retain
customers who are designated persons.
In chapters FCG 7.2.1 (Governance) to FCG 7.2.2 (Risk Assessment), and
other areas, we have made several changes:
• For instance, we amended poor practice example 2 in FCG 7.2.1,
changing the word ‘ensure’ to ‘manage’ as this is more appropriate.
Additionally, we added the word ‘material’ in front of ‘sanctions
developments’ in example 3 of good practice in FCG 7.2.2 to reflect
feedback, agreeing that lessons learned should be proportionate and
relevant to the firm.
• We also combined amended Q2 in the self-assessment questions in
FCG 7.2.2, to clarify the distinction with Q5. Q2 now reads ‘where it has
identified new sanctions risk events’. Furthermore, we referenced the
NECC red alerts for sanctions evasion to give firms additional red flag
indicators to help in identifying evasion.
• We addressed wider points on governance, accountability, outsourcing
and other areas by providing examples in Chapter 7. However, we remind
firms that these should be read in conjunction with other FCG systems
and controls chapters for financial crime, as they are also relevant for
sanctions risk management.
• One respondent asked us to remove text in our proposed amendments
in FCG 7.2.3A on identifying close associates and dependents. We have
not removed the text as we think it is important to identify potential
enablers of evasion. While these will not be designated persons, data
analysis of known designated persons’ activity may help in identifying
them.
In addition to these changes, we will consider future revisions to FCG 7
in areas such as further examples of good and poor practices for senior
management responsibility and management information, particularly
where we identify sanctions-specific examples. We will also consider
providing further guidance on screening and consider changes and
further references to the Office of Trade Sanctions Implementation
(OTSI) and non-financial sanctions, such as trade sanctions. Additionally,
we will consider providing more case studies to help firms evaluate their
systems and controls.
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3.4 Some respondents suggested further good and poor practice examples on PF risk
assessment, including links to other publications and a clearer division between
proliferation financing and sanctions chapters.
Our response
3.6 Some respondents suggested that we reconsider some of the chapter’s terminology to
avoid misinterpretation.
Our response
We have removed the word ‘hibernation’ from the example in FCG 3.2.5A.
Some respondents were concerned that there is no clear definition in
place, and this may cause different approaches when applying the Guide.
We have provided a good practice example for firms to test and update
system parameters appropriately. We think that this is important to make
sure that whichever approach they take it can help effectively identify
suspicious activity.
We have further clarified that FCG 3.2.5A includes our expectations for
both manual and automated TM unless the example specifies otherwise
or refers solely to an automated monitoring system.
We have revised the wording in FCG 3.2.5A: ‘To date, many large
institutions have used transaction monitoring systems that work on a
transaction-by-transaction or unusual transaction basis, or combination
of the two flagging fund movements that exceed rule-driven thresholds
for human scrutiny.’ This change reflects the variety of TM systems in use.
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Some respondents suggested that the use of ‘verify’ was unduly
restrictive. In response, we have modified poor practice example 6 ‘A firm
does not verify that a counterparty firm is monitoring customer activity’
to ‘A firm does not check that a counterparty firm is monitoring customer
activity’.
We have added a new good practice example on tailoring and testing
a transaction monitoring system to the emphasise the importance of
this for effective monitoring. This reads: ‘The firm tailors the monitoring
system rules to its business, risk, and relevant typologies. The system
and rules are tested, reviewed, and adapted/kept up to date to ensure the
right outcomes' as suggested.
We agreed with the comments that an added example will provide further
guidance on governance and audit trail, while welcoming innovative
approaches. So, we have added a new good practice example on record
keeping for systems using AI: ‘The firm keeps records of how the AI has
been trained, and the process for making adjustments, specifically how
the interpretable model can be maintained’.
Cryptoasset Businesses
3.7 Firms supported we make explicit mention of cryptoasset businesses being expected to
use the Guide. Some respondents asked whether there needed to be a specific chapter
for these business types and others sought clarification on some of our proposed
drafting.
3.8 We have slightly amended the wording on the self-assessment question to ensure
relevant risks are addressed: ‘For cryptoasset business, how are risks of different types
of cryptoasset (e.g. anonymity-enhanced or privacy coins) or wallet solutions assessed
and addressed?’
3.11 The Duty applies to all aspects of a firm’s retail market business, from developing
products and services through to distribution and post-sale activities.
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3.12 Respondents have requested more clarity on aligning the Guide with the Duty. They
have pointed out instances where they believe the Guide might conflict with the Duty.
This includes situations where concerns about unfair client treatment may conflict with
the need for thorough due diligence, asset freezing and a risk-based approach.
3.13 In response, we have added more cross-references to the rules and the non-Handbook
Guidance for firms on the Duty in the Finalised Guidance 22/5 (FG22/5). This will help
firms in balancing their Consumer Duty obligations with financial crime obligations.
3.14 The Duty does not imply that consumers can or will be protected from all harms or
that all harms are preventable. Harm may occur in unforeseeable circumstances, such
as when financial crime obligations emerge as part of the firms’ operations. However,
we expect firms to consider what actions might be appropriate once harm becomes
foreseeable.
3.15 Where other legislative or regulatory requirements apply, firms should continue to
comply with them. The Duty does not replace or override other requirements. If financial
crime requirements prescribe certain actions, firms must comply with them, but they
will need to think more widely about their approach to meet our expectations under
the Duty. We therefore encourage firms to consider their financial crime obligations
in relation to the Duty, especially in relation to Principle 12 and the cross-cutting rules,
which are now referenced in the Guide:
• Principle 12: A firm must act to deliver good outcomes for retail customers.
• PRIN 2A.2.1R: A firm must act in good faith towards retail customers.
• PRIN 2A.2.8R: A firm must avoid causing foreseeable harm to retail customers.
• PRIN 2A.2.14R: A firm must enable and support retail customers in pursuing their
financial objectives.
• Consumer Duty outcome provisions:
• PRIN 2A.5: retail customer outcome on consumer understanding.
• PRIN 2A.6: retail customer outcome on consumer support
3.16 These will be relevant where firms consider their approach to dealing with financial
crime. For example, when dealing with victims of fraud, firms should consider the
relevant rules in the support they provide customers and their communication.
Data Security
3.17 We received positive feedback on the Data Security Chapter FCG 5 changes.
Respondents thought that the new examples will be particularly helpful for practitioners.
Although we received a limited number of proposals for changes, we have implemented
the following adjustments:
3.18 In addition to directing firms to the 10 steps of cybersecurity, we have also linked the
National Cyber Security Centre (NCSC) cyber security toolkit for Boards in FCG 5.4.1.
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3.19 Some of the respondents requested further guidance on secure implementation of
Generative AI in the context of data security. This is an area we continue to monitor.
3.21 Based on the feedback received, we have replicated good practice example 4 from
section FCG 7.2.2 in section FCG 3.2.3. This makes it clearer that we encourage firms
to participate in information and data sharing partnerships. We have also included a
glossary definition for ECCTA.
3.22 In section FCG 3.2.3, we have noted that the measures under ECCTA are not intended
to provide firms with additional powers to inappropriately exclude customers. Regulated
firms should use these measures to help with their risk-based decision-making process.
Firms should refrain from sharing information for commercial reasons and must
consider their obligations under UK GDPR.
Consequential Changes
3.23 We have received generally positive feedback on the good and poor practice examples
and the self-assessment questions. Firms have found these useful and clear. We have
considered feedback and made the following changes:
• Some respondents have flagged that the FCG should consistently either name
or not name the firms in our case studies. They found that anonymising the firms
makes it more difficult for them to know if they have previously assessed the case
study. In response to the feedback, we have returned to our original practice of
naming the firms in our case study examples. This allows firms to find and identify
the referenced final notices. As Final Enforcement Notices are publicly available
on our website, we are comfortable with continuing this approach. We have added
a clarification in the Guide that the MLRO and Senior Manager can be the same
person, as stated in FCG 3.2.2.
• We have made additional changes throughout the document to ensure that all
weblinks are functional and have added additional links to other useful materials.
• We have removed a reference to a Joint Money Laundering Steering Group
(JMLSG) Guide definition of ‘equivalent jurisdiction’ as it no longer applies in the
UK, following removal of the definition from the JMLSG after the UK’s departure
from the European Union.
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Feedback on Future Amendments
3.24 In CP24/9 we asked:
Question 2: For future iterations of the Guide which chapters in the Guide
would you like us to consult on or provide further guidance? Are
there any financial crime topics currently not in the Guide that
you would like us to consult on in the future?
This section presents the feedback received on Question 2. We have already addressed
some of the feedback on future changes in our response to Question 1, in particular
those linked to the suggested drafting in CP24/9.
Fraud
3.25 Respondents suggested that future guidance on fraud would be helpful for firms. This
includes specific coverage of APP scams and details on preventing other prevalent types
of fraud, such as synthetic ID and digital fraud.
3.26 Fraud prevention is one of our priority areas. We want to use the full range of our toolkit,
including the Financial Crime Guide, to address and reduce the harms caused by fraud.
Our strategic focus is on 2 key areas: investment fraud and APP fraud. In line with this,
we are actively planning to review the chapters on fraud in the Financial Crime Guide.
This review is aimed at ensuring that we continue to provide valuable and appropriate
guidance that meets the needs of firms in their ongoing efforts to combat fraud.
3.28 We have taken this feedback into account and are collaborating across the FCA to
explore the connection between our broader work on AI and machine learning and the
Guide. We are a principles-based and outcomes-focused regulator. We are focusing on
how firms can safely and responsibly adopt AI technology, as well as on understanding
what impact AI innovations are having on consumers and markets.
3.29 We want to promote the safe and responsible use of AI in UK financial markets and
leverage AI in a way that drives beneficial innovation. The FCA sees beneficial innovation
as a vital component of effective competition. For further detail, please refer to our
published AI Update.
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firm’s risk assessment of PEPs is that all domestic PEPs present a lower risk than non-
domestic PEPs unless other risk factors are apparent.
3.32 In July 2024, we published the outcome of multi firm work on the treatment of PEPs.
Alongside this, we published proposals for targeted updates to our existing guidance
in GC24/4. This consultation included proposed changes to reflect the changes of the
MLRs. The consultation closed in October, and we will publish the final guidance for firms
in due course. Firms should continue to follow our guidance and refer to the revised
version of the guidance once published. Once published, we will include a reference and
a link to the finalised ‘PEP Guidance’ in the Financial Crime Guide via Rulemaking and
Amending Instruments process in the Handbook or during the next iteration of updates
to the Guide.
Response
Question 4: Do you agree with our cost benefit analysis and conclusion?
If you do not, please provide an explanation, including any
estimated costs or benefits that may be relevant.
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Response
Response
We have taken into account the potential equality and diversity issues
that could emerge from this Policy Statement and the feedback gathered
during the consultation.
In light of the consultation feedback, we have given additional thought to
the potential impact of our proposed guidance on consumers. As a result,
we have incorporated more references to the Consumer Duty principles
and expectations for firms to operate at a standard that ensures suitable
protection for retail customers. We believe that our proposals will have a
positive impact on consumers by ensuring that firms take the Duty into
account when designing their systems and controls. We have also added
links to the Duty guidance in the Guide, which provides information on
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achieving good outcomes for customers, including those in vulnerable
situations.
We continue to explore other areas highlighted during the consultation to
determine whether our future updates, especially those related to fraud
and technology, could unintentionally affect equality and diversity.
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Annex 1
List of non-confidential respondents
1. We are obliged to include a list of the names of respondents to our consultation who
have consented to the publication of their name. That list is as follows:
AI & Partners
ClearBank
DataWise Forensics
Deloitte
Fenergo
Forvis Mazars
Perenna Bank
Yonder Technology
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Annex 2
Abbreviations used in this paper
Abbreviation Description
AI Artificial Intelligence
PF Proliferation Financing
TM Transaction Monitoring
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All our publications are available to download from www.fca.org.uk.
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Appendix 1
Made rules (legal instrument)
24
FCA 2024/46
Powers exercised
A. The Financial Conduct Authority (“the FCA”) makes this instrument in the exercise
of the powers and related provisions in or under:
(1) section 139A (Power of the FCA to give guidance) of the Financial Services
and Markets Act 2000;
(2) regulation 120(1) (Guidance) of the Payment Services Regulations 2017;
and
(3) regulation 60(1) (Guidance) of the Electronic Money Regulations 2011.
Commencement
C. The Financial Crime Guide: A firm’s guide to countering financial crime risks (FCG)
is amended in accordance with the Annex to this instrument.
Citation
D. This instrument may be cited as the Financial Crime Guide (Amendment) Instrument
2024.
Annex
In this Annex, underlining indicates new text and striking through indicates deleted text.
1 Introduction
1.1.5 …
Where FCG refers to guidance in relation to SYSC requirements, this may also be
relevant to compliance with the corresponding Principle in our Principles for
Businesses and corresponding requirements in the Payment Services
Regulations and the Electronic Money Regulations. All elements of the FCG but
particularly FCG 3 on money laundering and FCG 7 on sanctions will be relevant
to cryptoasset businesses registered with us under the Money Laundering
Regulations.
1.1.11 FCG is not a standalone document; it does not attempt to set out all applicable
requirements and should be read in conjunction with existing laws, rules and
guidance on financial crime. If there is a discrepancy between FCG and any
applicable legal requirements, the provisions of the relevant requirement prevail.
If firms have any doubt about a legal or other provision or their responsibilities
under FSMA or other relevant legislation or requirements, they should seek
appropriate professional advice.
Among other requirements, firms should consider whether their financial crime
systems and controls are consistent, where applicable, with their Consumer Duty
obligations.
For instance, in complying with the Consumer Duty, firms may consider
additional steps in their customer journeys to help prevent financial crime,
including fraud. They may also consider offering additional consumer support,
such as:
• a real-time human interface to deal with security or fraud concerns;
• engagement with customers during customer due diligence processes; or
• providing information on their application or application outcome for
products and services.
Firms should consider FG22/5 when applying their financial crime systems and
controls. In particular, firms may find it helpful to consider the following
provisions:
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• Principle 12: A firm must act to deliver good outcomes for retail
customers;
• Cross-cutting obligations:
o PRIN 2A.2.1R: A firm must act in good faith towards retail
customers;
o PRIN 2A.2.8R: A firm must avoid causing foreseeable harm to retail
customers; and
o PRIN 2A.2.14R: A firm must enable and support retail customers to
pursue their financial objectives; and
• Consumer Duty outcome provisions:
• PRIN 2A.5 (Consumer Duty: retail customer outcome on consumer
understanding); and
• PRIN 2A.6 (Consumer Duty: retail customer outcome on consumer
support).
Firms should note that the Consumer Duty does not replace or override other
applicable rules, guidance or law and does not require firms to act in a way that is
incompatible with any legal or regulatory requirements, such as those under
financial crime rules and obligations under the Money Laundering Regulations.
1.1.12 To find out more on the Consumer Duty, see ‘FG22/5 Final Non-Handbook
Guidance for firms on the Consumer Duty’
(www.fca.org.uk/publication/finalised-guidance/fg22-5.pdf).
3.2 Themes
3.2.2 …
Firms to which this section applies must appoint an individual as MLRO. The
MLRO is responsible for oversight of the firm’s compliance with its anti-money
laundering obligations and should act as a focal point for the firm’s AML activity.
Regulation 21(1)(a) of the Money Laundering Regulations also requires the
appointment of a senior manager as the officer responsible for the relevant
person’s compliance with these regulations. Where appropriate, this section can
be relevant to how that person meets their obligations under the Money
Laundering Regulations. If the MLRO meets the requirements in regulation
21(1)(a) and (3), firms need not make a separate notification to us.
…
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Risk assessment
3.2.3 The guidance in FCG 2.2.4G and FCG 7.2.5G on risk assessment in relation to
financial crime and proliferation financing (PF) also applies to AML.
The assessment of money laundering financial crime and PF risk is at the core of
the firm’s AML, counter-terrorist financing (CTF) and PF effort and is essential
to the development of effective AML/CTF/PF policies and procedures. A firm is
required by Regulation 18 of the Money Laundering Regulations to undertake a
risk assessment. This also includes a risk assessment by relevant persons in
relation to PF as set out in Regulation 18A of those regulations.
Firms must therefore put in place systems and controls to identify, assess, monitor
and manage money laundering, terrorist financing and PF risk. These systems and
controls must be comprehensive and proportionate to the nature, scale and
complexity of a firm’s activities. Firms must regularly review their risk
assessment to ensure it remains current.
Under section 188 of the Economic Crime and Corporate Transparency Act 2023,
firms are able to share information with one another for the purpose of
preventing, detecting and investigating economic crime. Regulated firms should
use this information to assist with their risk-based decision making and should not
share it for commercial reasons or to provide sectors with additional powers to
exclude customers inappropriately. Firms must also consider their obligations
under the General data protection regulation.
Self-assessment questions:
• Which parts of the business present greater risks of money laundering,
terrorist financing and PF? (Has your firm identified the risks associated
with different types of customer customers or beneficial owner owners,
product products, services, activities, transactions, business line lines,
geographical location locations and delivery channel channels (e.g.
internet, telephone, branches)? Has it assessed the extent to which these
risks are likely to be an issue for the firm?)
• How does the risk assessment inform your day-to-day operations? (For
example, is there evidence that it informs the level of customer due
diligence you apply or your decisions about accepting or maintaining
relationships?)
• For cryptoasset businesses, how do you assess and address the risks of
different types of cryptoasset (e.g. anonymity-enhanced or privacy coins)?
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3.2.4 …
Self-assessment questions:
…
• Are procedures sufficiently flexible to cope with customers who cannot
provide more common forms of identification (ID)?
• With non-face-to-face transactions, how does your firm’s approach
provide confidence that the person is who they claim to be? How do you
test any technology used as part of onboarding?
…
Ongoing monitoring
3.2.5 …
Self-assessment questions:
…
• How do you feed the findings from monitoring back into the customer’s
risk profile?
• Do you frequently review the monitoring system rules and typologies for
effectiveness? Do you understand the threshold and rule rationales?
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3.2.5A This section is relevant to a firm using transaction monitoring as part of its
ongoing monitoring efforts to detect money laundering, financing of terrorism
and proliferation financing (see FCG 3.2.5G (Ongoing monitoring)). This could
be relevant to firms serving either retail or wholesale customers.
To date, many large institutions have used transaction monitoring systems that
work on a transaction-by-transaction or unusual transaction basis, or combination
of the two, flagging fund movements that exceed rule-driven thresholds for
human scrutiny. We understand that more sophisticated approaches show
potential in this area, and can be used to take a more rounded view of customer
behaviour – for example, showing how the customer fits into broader networks of
activity. Examples of such sophisticated technologies include the use of machine
learning tools or tools based on artificial intelligence to detect suspicious activity
or triage existing alerts.
This section applies to the use of both automated and manual transaction
monitoring, unless specified otherwise.
Self-assessment questions:
• Do you understand the effectiveness of your automated monitoring in
different business areas?
• What actions have been taken to mitigate shortcomings that have been
identified in business areas?
• What consideration has been given to alternative varieties of automated
monitoring, including the use of novel approaches?
• Where a firm uses automated methods for triaging alerts generated by
threshold-driven transaction-monitoring systems (e.g. scorecards overlaid
on existing systems or other systems to prioritise which alerts receive
manual attention), can this be justified within the context of the firm’s
overall approach to monitoring?
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3.2.5B The FCA found that 3 key parts of HSBC’s transaction monitoring systems
showed serious weaknesses over an extended period of several years. The
systems were ineffective and not sufficiently risk sensitive for a prolonged
period. They exposed the bank and community to avoidable risks.
In particular, the bank failed to:
• consider whether the scenarios used to identify indicators of money
laundering or terrorist financing covered relevant risks;
• carry out timely risk assessments for new scenarios;
• appropriately test and update the parameters within the systems that were
used to determine whether a transaction was indicative of potentially
suspicious activity. There was a failure to understand those rules and certain
thresholds set made it almost impossible for the relevant scenarios to identify
potentially suspicious activity; and
• check the accuracy and completeness of the data being fed into, and
contained within, monitoring systems. This resulted in millions of
transactions worth billions of pounds that were either monitored incorrectly
or not at all.
The FCA imposed a financial penalty of £63,946,800.
See the FCA’s press release: www.fca.org.uk/news/press-releases/fca-fines-hsbc-
bank-plc-deficient-transaction-monitoring-controls.
3.2.7 …
The Money Laundering Regulations also set out some scenarios in which
specific enhanced due diligence measures have to be applied:
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(b) in any other case which by its nature can present a higher risk of
money laundering, proliferation financing or terrorist financing. This
can include where there is evidence that a cryptoasset transaction has
involved privacy-enhancing techniques or products such as ‘mixers’
or ‘tumblers’, privacy coins and transactions involving the use of
self-hosted addresses, obfuscated ledger technology, ring signatures,
stealth addresses, ring confidential transactions, atomic swaps and
non-interactive zero knowledge proofs; and
Customer payments
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been raised about interbank transfers known as “cover payments” (see FCG
Annex 1) that can be abused to disguise funds’ origins. To address these
concerns, the SWIFT payment messaging system now allows originator and
beneficiary information to accompany these payments.
From 1 September 2023, similar obligations have applied for cryptoasset
transfers undertaken by cryptoasset businesses registered with the FCA under the
Money Laundering Regulations. This chapter may assist cryptoasset businesses
in implementing this requirement but they should also have regard to specific
expectations set out by the FCA. For further information, see
www.fca.org.uk/news/statements/fca-sets-out-expectations-uk-cryptoasset-
businesses-complying-travel-rule.
…
3.2.14 …
See the FSA’s FCA’s press release for more information:
www.fsa.gov.uk/pages/Library/Communication/PR/2010/077.shtml
www.fca.org.uk/publication/final-notices/alpari.pdf.
3.2.16 …
See the FSA’s FCA’s press release for more information:
www.fsa.gov.uk/library/communication/pr/2012/032.shtml
www.fca.org.uk/publication/final-notices/coutts-mar12.pdf.
3.2.17 …
See the FSA’s FCA’s press release for more information:
www.fsa.gov.uk/library/communication/pr/2012/055.shtml
www.fca.org.uk/publication/final-notices/habib-bank.pdf.
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www.gov.uk/government/publications/national-risk-assessment-of-
money-laundering-and-terrorist-financing-2020
…
3.4.4 …
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4 Fraud
4.2 Themes
4.2.1 …
4.2.4 Since the FSA began regulating mortgage brokers in October 2004, the FSA have
banned over 100 mortgage brokers. Breaches the FCA has identified as part of
enforcements actions against mortgage brokers have included:
…
The FSA have FCA has referred numerous cases to law enforcement, a number of
which have resulted in criminal convictions.
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4.4.2 The list of other bodies engaged in counter-fraud activities is long, but more
information is available from:
…
• Fighting Fraud Action (FFA-UK) is responsible for leading the collective
fight against financial fraud on behalf of the UK payments industry,
https://www.financialfraudaction.org.uk/.
…
5 Data security
5.2 Themes
Controls
5.2.3 …
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• The firm carries out regular • Not setting out appropriate user
security testing. privileges on access to resources on
the firm’s network, data storages or
applications.
5.2.4 …
For more, see the FSA’s FCA’s press release:
www.fsa.gov.uk/pages/Library/Communication/PR/2007/130.shtml
www.fca.org.uk/news/press-releases/fsa-fines-norwich-union-life-
%C2%A3126m-exposing-its-customers-risk-fraud
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5.2.5 …
The FSA’s FCA’s press release has more details:
www.fsa.gov.uk/pages/Library/Communication/PR/2010/134.shtml
www.fca.org.uk/news/press-releases/fsa-fines-zurich-insurance-
%C2%A32275000-following-loss-46000-policy-holders-personal
6.2 Themes
6.2.5 In January 2009, Aon Limited, an insurance intermediary based in the UK, was
fined £5.25m for failures in its anti-bribery systems and controls.
The firm made suspicious payments totalling $7m to overseas firms and
individuals who helped generate business in higher risk jurisdictions. Weak
controls surrounding these payments to third parties meant the firm failed to
question their nature and purpose when it ought to have been reasonably obvious
to it that there was a significant corruption risk.
• Aon Limited failed properly to assess the risks involved in its dealings
with overseas third parties and implement effective controls to mitigate
those risks.
• Its payment procedures did not require adequate levels of due diligence to
be carried out.
• Its authorisation process did not take into account the higher levels of risk
to which certain parts of its business were exposed in the countries in
which they operated.
• After establishment, neither relationships nor payments were routinely
reviewed or monitored.
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• Aon Limited did not provide relevant staff with sufficient guidance or
training on the bribery and corruption risks involved in dealings with
overseas third parties.
• It failed to ensure that the committees it appointed to oversee these risks
received relevant management information or routinely assessed whether
bribery and corruption risks were being managed effectively.
See the FSA’s press release:
www.fsa.gov.uk/pages/Library/Communication/PR/2009/004.shtml
In 2020, the FCA and the PRA fined Goldman Sachs International a total of
£96.6m (US$126m) for risk management failures connected to a Malaysian
development company (‘the company’) and its role in 3 fundraising transactions
for the company.
The bank failed to assess and manage risk to the standard that was required given
the high-risk profile of the transactions and failed to assess risk factors on a
sufficiently holistic basis. The bank also failed to address allegations of bribery in
2013 and failed to manage allegations of misconduct in connection with the
company in 2015.
The bank breached a number of FCA and PRA principles and rules. In particular,
the bank failed to:
• assess with due skill, care and diligence the risk factors that arose in each of
the bond transactions on a sufficiently holistic basis;
• assess and manage the risk of the involvement in the bond transactions of a
third party about which the bank had serious concerns;
• exercise due skill, care and diligence when managing allegations of bribery
and misconduct in connection with the company and the third bond
transaction; and
• record in sufficient detail the assessment and management of risk associated
with the company bond transactions.
See the FCA’s press release: www.fca.org.uk/news/press-releases/fca-pra-fine-
goldman-sachs-international-risk-management-failures-1mdb.
6.2.6 …
See the FSA’s FCA’s press release:
www.fsa.gov.uk/pages/Library/Communication/PR/2011/066.shtml
www.fca.org.uk/news/press-releases/fsa-fines-willis-limited-%C2%A36895-
million-anti-bribery-and-corruption-systems-and.
6.2.7 In 2022, the FCA fined JLT Speciality Limited £7,881,700 for financial crime
control failings, which in one instance allowed bribery of over $3m to take place.
The firm failed to consider whether additional safeguards or approvals should be
incorporated into processes in respect to overseas introducers engaged by another
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group entity, where the introduced business was placed by the firm in the London
market. Among other issues, the firm’s third-party risk assessments failed to:
• ensure that information held by employees who were either involved in
negotiating the relationship with the third party or placing the business in the
London market, including potential red flags, was brought to the attention of
the company’s ‘know your customer’ subcommittee or its financial crime
team;
• ensure that the other entity disclosed all material information about the third
party to the financial crime team for review, consideration and action as
necessary; and
• consider whether additional monitoring and oversight of third parties, in
accordance with the firm’s process, was appropriate.
See the FCA’s press release: www.fca.org.uk/news/press-releases/jlt-specialty-
limited-fined-7.8m-pounds-financial-crime-control-failings.
7.1 Introduction
7.1.1 Who should read this chapter? All firms are required to comply with the UK’s
UK financial sanctions regime. The FCA’s role is to ensure that the firms it
supervises have adequate systems and controls to do so. As such, this chapter
applies to all firms subject to the financial crime rules in SYSC 3.2.6R or SYSC
6.1.1R. It also applies to e-money institutions and payment institutions and
the cryptoasset sector within our supervisory scope.
7.1.2 Firms’ systems and controls should also address, where relevant, the risks they
face from weapons proliferators, although these risks will be very low for the
majority of FSA-supervised FCA-supervised firms. FCG 7.2.5G, which looks at
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weapons proliferation, applies to banks carrying out trade finance business and
those engaged in other activities, such as project finance and insurance, for
whom the risks are greatest all firms subject to our supervision.
7.1.5 All individuals and legal entities who are within or undertake activities within the
UK’s territory must comply with the EU and UK financial sanctions that are in
force. All UK nationals and UK legal entities established under UK law,
including their branches, must also comply with UK financial sanctions that are in
force, irrespective of where their activities take place.
Under Principle 11 (PRIN 2.1.1R), we expect authorised firms to notify us if they
(or their group companies, approved persons, senior management functions,
appointed representatives and agents) are targets of UK sanctions or those of
any other country or jurisdiction.
For firms such as electronic money institutions, payment services firms,
cryptoasset businesses and Annex I financial institutions, this is regarded as a
material change of circumstance and we expect to be informed if you or any
connected entities are targets of UK sanctions or those of any other country or
jurisdiction.
7.1.5A The Office of Financial Sanctions (OFSI) within the Treasury helps to ensure that
financial sanctions are properly understood, implemented and enforced in the
United Kingdom. HM Government publishes the UK Sanctions List, which
provides details of those designated under regulations made under the Sanctions
and Anti-Money Laundering Act. The list also details which sanctions measures
apply to these persons or ships. OFSI maintains a Consolidated List of financial
sanctions targets designated by the United Nations, the European Union and the
United Kingdom, which is available from its website. If firms become aware of a
breach, they must notify OFSI in accordance with the relevant provisions. OFSI
have published guidance on complying with UK obligations and this is available
on their website. See https://www.gov.uk/government/publications/financial-
sanctions-faqs.
Firms should also consider whether they should report sanctions breaches to the
FCA. SUP 15.3 contains general notification requirements. Firms are required to
tell us, for example, about significant rule breaches (see SUP 15.3.11R(1)). Firms
should therefore consider whether a sanctions breach is the result of any matter
within the scope of SUP 15.3 – for example, a significant failure in their financial
crime systems and controls.
7.2 Themes
7.2.-1 The guidance set out in FCG 2.2 (Themes) and FCG 2.3 (Further guidance) also
applies to sanctions.
Governance
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7.2.1 The guidance in FCG 2.2.1G on governance in relation to financial crime also
applies to sanctions.
Senior management should be sufficiently aware of the firm’s obligations
regarding financial sanctions to enable them to discharge their functions
effectively. We expect senior management to take clear responsibility for
managing sanctions risks, which should be treated in the same manner as other
risks faced by the business. There should be evidence that senior management are
actively engaged in the firm’s approach to addressing the risks of non-compliance
with UK financial sanctions. Where they identify gaps, they should remediate
them.
Self-assessment questions:
…
• How does the firm monitor performance? (For example, statistical or
narrative reports on matches or breaches.)
• How are senior management kept up to date with sanctions compliance
issues?
• Does the firm’s organisational structure with respect to sanctions
compliance across different jurisdictions promote a coordinated
approach and accountability?
• Does the firm have evidence that sanctions issues are escalated where
warranted?
• Where sanctions controls processes rely on resource external to the firm,
is there appropriate oversight and understanding of that resource?
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7.2.1A The guidance in FCG 2.2.2G on MI in relation to financial crime also applies to
sanctions.
Senior management should be sufficiently aware of the firm’s obligations
regarding sanctions to enable them to discharge their functions effectively.
Self-assessment questions:
• How does your firm monitor performance? (For example, statistical or
narrative reports on matches or breaches.)
• Does regular and ad hoc MI provide senior management with a clear
understanding of the firm’s sanctions compliance risk?
• Is the MI produced relevant to UK sanctions?
Risk assessment
7.2.2 The guidance in FCG 2.2.4G on risk assessment in relation to financial crime also
applies to sanctions and proliferation financing (PF) (see 7.2.5G for PF).
A firm should consider which areas of its business;
• are most likely to provide services or resources to individuals or entities
on the Consolidated List.;
• are owned and controlled by individuals or entities on the Consolidated
List;
• engage in services or transactions prohibited under UK financial
sanctions; or
• rely on prohibited suppliers, intermediaries or counterparties.
Self-assessment questions:
• Does your firm have a clear view on where within the firm breaches
potential sanctions breaches are most likely to occur? (This may cover
different business lines, sales channels, customer types, geographical
locations, etc.)
• How is the risk assessment kept up to date, particularly after the firm
enters a new jurisdiction, introduces a new product or where it has
identified new sanctions risk events?
• Has senior management set a clear risk appetite in relation to its
sanctions risks, including in its exposure to sanctioned persons, activities
and jurisdictions?
• Does your firm have established risk metrics to help detect and manage
its sanctions compliance exposure on an ongoing basis?
• Are there established procedures to identify and escalate new sanctions
risk events, such as new sanctions regimes, sanctioned activities and
evasion typologies?
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7.2.2A As well as being relevant to other financial crime controls, effective customer due
diligence (CDD) and know your customer (KYC) assessments are a cornerstone
of effective compliance with sanctions requirements.
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• The firm’s CDD identifies all • The firm’s CDD processes are
parties relevant for its screening unable to identify connected
processes. parties and corporate structures that
may be subject to sanctions.
7.2.2B Further guidance on good and bad practice relating to CDD checks can be found
in FCG 3.2.4G.
7.2.3 A firm should have effective, up-to-date screening systems appropriate to the
nature, size and risk of its business. Although screening itself is not a legal
requirement, screening new customers, counterparties to transactions and
payments against the Consolidated List, and screening existing customers when
new names are added to the list, helps to ensure that firms will not breach the UK
sanctions regime. (Some firms may knowingly continue to retain customers who
are listed under UK sanctions: this is permitted if OFSI has granted a licence.)
Self-assessment questions:
…
• How does the firm become aware of changes to the Consolidated List?
(Are there manual or automated systems? Are customer lists rescreened
after each update is issued?)
• Does your firm have a clear policy on which customers, counterparties
and payments are subject to screening, and what related data is subject to
screening?
• Does your firm have service level agreements that cover how quickly it
updates its sanctions screening lists following updates to the Consolidated
List and that are appropriate to the sanctions risks of its business?
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• Does your firm evaluate its screening capabilities so that its screening
system is adequately calibrated for its needs and to monitor UK sanctions?
Do you regularly test/measure the effectiveness of the system?
• Is the team responsible for sanctions compliance properly resourced and
skilled to effectively perform sanctions screening and alert
management?
• If using an outsourced service, does your firm have appropriate control
and oversight of its sanctions screening controls?
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• The firm’s sanctions teams are • The firm lacks proper resources
adequately resourced to avoid and expertise to ensure effective
backlogs in sanctions screening and screening and investigation of
are able to react to those at pace. alerts. It has significant backlogs
and faces the risk of non-
compliance with its obligations.
7.2.3A A firm should have effective, up-to-date screening systems appropriate to the
nature, size and risk of its business. However, simple screening of names against
the Consolidated List may not always identify potential sanctions evasion
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7.2.3B When a financial sanction is an asset freeze, the funds and economic resources
belonging to or owned, held or controlled by a designated person are generally to
be frozen immediately by the person in possession or control of them, unless
there is an exception in the legislation they can rely on, or they have a licence
from OFSI.
Self-assessment questions:
• Does your firm have clear policies and procedures as to when funds and
economic resources are frozen or released?
• Have you assessed how any frozen funds and economic resources in your
firm’s possession or control are maintained in compliance with UK
sanctions?
• Does your firm have clear policies and procedures to assess, utilise and
monitor the use of OFSI licences and statutory exceptions?
7.2.3C Relevant firms are required to report to OFSI where they know or have reasonable
cause to suspect a breach of financial sanctions, and notify OFSI if:
• a person they are dealing with, directly or indirectly, is a designated person;
• they hold any frozen assets; or
• they discover or suspect any breach while conducting their business.
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In line with Principle 11, SUP 15.3.8G(2) and FCG 7, firms must consider
whether they need to notify us – for example, whether potential breaches of
sanctions resulted from a significant failure in their systems and controls.
Self-assessment questions:
• Is there a clear procedure that sets out what to do if a potential sanctions
breach is identified? (This might cover, for example, alerting senior
management, OFSI and the FCA, and giving consideration to whether to
submit a Suspicious Activity Report).
• Does your firm consider the root causes of any potential sanctions
breaches and consider the implications for its policies and procedures?
• The firm undertakes a root cause The firm does not report a breach of
analysis of potential sanctions financial sanctions to OFSI when
breaches and uses them to update required to do so. This could be a
its sanctions controls. criminal offence.
Weapons proliferation
7.2.5 Alongside financial sanctions, the government imposes controls on certain types
of trade in order to achieve foreign policy objectives. The export of goods and
services for use in nuclear, radiological, chemical or biological weapons
programmes is subject to strict controls. Firms’ systems and controls and policies
and procedures should address and mitigate the proliferation risks they face.
Firms are also required to carry out proliferation financing risk assessments under
regulation 18A of the Money Laundering Regulations, either as part of the
existing practice-wide risk assessment or as a standalone document.
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7.3.1 FCTR contains the following additional material on sanctions and assets freezes:
• FCTR 8 summarises the findings of the FSA’s FCA’s thematic review
Financial of financial services firms’ approach to UK financial sanctions
and includes guidance on:
…
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http://www.fatf-gafi.org/media/fatf/documents/reports/Status-report-
proliferation-financing.pdf.
• The FATF guidance on proliferation financing:
o www.fatf-gafi.org/content/dam/fatf-
gafi/reports/Typologies%20Report%20on%20Proliferation%20Fina
ncing.pdf
o www.fatf-
gafi.org/en/publications/Financingofproliferation/Proliferation-
financing-risk-assessment-mitigation.html
• HM Government’s website, which includes the National Risk Assessment
of Proliferation Financing: www.ncsc.gov.uk/collection/board-
toolkit/introduction-to-cyber-security-for-board-members
• The Office of Trade Sanctions Implementation (OTSI) helps to ensure that
trade sanctions are properly understood, implemented and enforced. OTSI
has published guidance regarding trade sanctions, and this is available on
its website: www.gov.uk/otsi
Annex 1 …
Term Meaning
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Pub ref: 1-008343