SACE electronic examination instruction guide (1)
SACE electronic examination instruction guide (1)
SACE electronic examination instruction guide (1)
Electronic
Examination
Instruction
Guide
OFFICIAL
Document audience
This guide consists of instructions, guidance, and information for
• Exam School Administrators to prepare for electronic examinations
• Exam Invigilators to monitor and supervise electronic examinations
• The Exam School Administrator, IT managers (if applicable) and Exam Invigilators to manage
situations on the examination day.
Important contacts
School contacts:
Name of SACE coordinator:
IT manager:
School phone:
Principal:
Email: [email protected]
Exam Schools Administrator / Exam Invigilator Login: (Use Chrome and Safari browsers)
https://e-exams.sace.sa.edu.au/login
Please note that this link is only available in the lead up to any exam period
Student Access is through the SACE Exam Browser (SEB) installation package:
https://www.sace.sa.edu.au/coordinating/admin/exams/electronic/technical/browser
Student Access for Japanese (continuers) will be communicated through the Day-By-Days
Contents
Contents 4
Introduction 8
Technical Requirements 9
1. Device minimum technical requirements 9
2. School Access to the E-exams System 9
3. Student Access to the E-exams System 9
3. On Examination Day 21
4. Other situations 56
Introduction
The SACE Board introduced electronic examinations for the first time in 2018 as part of the ongoing
modernisation of the South Australian Certificate of Education (SACE).
The electronic examinations program will provide better assessments that are more authentic and
relevant for students.
Schools and the SACE Board will work collaboratively to ensure that students can successfully
participate in electronic examinations. Schools that demonstrate they are technically capable will
deliver (and prepare their students for) electronic examinations.
Technical Requirements
Please refer to exam readiness toolkit for more information.
Student Access for Japanese (continuers) will be communicated through the Day-By-Days
1. Appoint to the role Exam School Administrator (ESA) and Exam Invigilator (EI)
• The Exam School Administrator and Exam Invigilator roles are granted via Schools Online by the
Principal’s Delegate. Select ‘School’ and then ‘User/Teacher List’ in the Schools Online menu, see
image below.
• Exam School Administrators and Exam Invigilators will be able to access the electronic
examination system once the access window has been opened for an examination at their
school. If the user is a new user, you will need to add a new user.
Note: Students will access the electronic examination system via the SACE Exam Browser (SEB).
Students Tab
List of all the students enrolled for the Electronic Examination and displays:
• The student’s SACE Registration Number
• The student’s First Name
• The student’s Last Name
• The student’s exam password
• The name of the examination
• The status of the students’ progress during the examination
• The Used time displays how many minutes of exam time the student has used.
• The student’s Last login time
• Student Group - SACE
• Last Saved (the time the student’s examination was last saved)
• Room ID – allows for students to be allocated to different rooms. This allows for filtering if
there are multiple examination rooms used.
Different features of the Student’s Tab include:
• The columns can be sorted in either A-Z / Z-A order if alphabetical, or low to high / high to
low if numerical.
• Ability to filter columns.
• Ability to select and Bulk Update all selected students allocated time and Room ID
• Ability to Pause / Resume the status of one, or a group of students at the same time.
My Queue Tab
The My Queue tab provides the ESA the option to print student name labels and password labels
in a pdf format. If My Queue is not available, contact your SACE Coordinator to check your access.
• My Queue is only available to the Examination School Administrator (ESA) role.
Refresh Buttons
The Refresh button in the Home Summary tab manually refreshes the ‘Status’ information displayed.
The Refresh icon within the Students Tab manually refreshes all Status, Used time, Last login and
Last Saved information.
Note: if an action is undertaken by the user the system will automatically refresh all status
information.
Logout
Click on your name in the top right-hand corner and select Logout.
Grant Access
Grant access to the IT manager and other school staff who have responsibility for delivering
electronic examinations access to the electronic examination system.
Organise Invigilators
Arrange invigilators who are capable of being involved in an electronic environment and grant them
Examination Invigilation (EI) access to the electronic examination system. Invigilators must not
invigilate any subject that they teach or mark.
Training
Ensure that staff in the ESA and EI roles have completed their training.
Device for EI
Ensure each examination room has a dedicated device/laptop for the EI to use.
Materials for EI
Ensure that each EI has the following materials:
• The ‘SACE electronic examination instruction guide’ (this guide).
• Instructions to be read to students (refer to specific subject Day-by-day instructions)
• Student name labels and student password labels
• Reference Materials (if required)
• Instructions for the administration of school and SACE Board approved special provisions (if any)
• Emergency contact details for contacting the ESA and the Principal or the Principal’s Delegate
during the examination.
Student Information
Instruct students to arrive at the examination venue in time to be admitted to the examination room
at least 20 minutes before the scheduled start time for the examination, and to bring:
• Student examination attendance slip
• Charged device (if BYOD)
• Additional resources as appropriate, such as a dictionary and any requirements for students who
have been granted special provisions.
Special provisions
• If a student cannot sit the electronic examination due to a Special Provision and Form 31 has
been submitted to the SACE Board, the student will not appear in the ‘Assigned Exams’ tab list.
For example students who require Assistive technology & separate Invigilation, a Paper
Examination or use of a Word Processor.
• The SACE Board will provide an attendance roll and question booklets for students with approved
Special Provisions to complete a Paper Examination.
• Ensure the information for SACE Board approved adjustments, together with any school
approved special provisions, are given to the EI.
• Set up of adjustments for eligible students is done in the ‘Students’ page; refer to 2. Additional
time in the Administering the electronic examination system section.
3. On Examination Day
The SACE coordinator, and your IT manager must be contactable throughout the examination to
support the EI to manage issues.
Ensure that Reference Materials (if applicable) are collected at the end of the examination.
Special Provision
Prepare attendance roll and question booklets for students with approved Special Provisions
to complete a paper examination. To be collected by a SACE Board courier.
ESAs will be able to print student name labels and student password labels from the electronic
examinations system in two different formats:
• pdf from the ‘My Queue’ page
• csv from the ‘My Queue’ page and ‘Students’ page
The pdf labels have been designed to print on the following label stock:
• Winc (14 labels per sheet) Re-order code: 49700006A (highly recommended)
• Avery (14 labels per sheet) Code: L17163
The csv file allows you to create your own labels for the electronic examination.
To extract the labels, select the subject from the navigation pane.
Select Report ‘Produce Desk and/or Password labels’ and select ‘Schedule’.
Note: ensure the report has completed before running a report for the next subject.
To download the file, select the refresh button – click the dropdown arrow next to the ‘View’ button
and select ‘Download File’.
The file will contain a csv file and pdf file. For printing on labels, we recommend you extract the zip
file and open the pdf file with Adobe Reader.
2. Additional Time
Extra time for a student can be added:
Select the ‘Adjustments’ tab and enter the additional time in the ‘New time’ field. The new time needs
to be entered in the following format: hh:mm:ss. For example, if the length of the examination is
2:10:00 and you need to increase the examination time by 20 minutes, the new time that needs to be
entered is 2:30:00 as shown below.
Once updated and the changes saved, a further pop up is displayed to confirm the additional time.
Note, if the timer has been inadvertently decreased. a confirmation will alert the ESA or EI that the
time has been decreased. For example:
In the Adjustments tab enter the additional time in the ‘New time (min)’ field and click ‘Save’.
Once updated and the changes saved a further pop up is diplayed to confirm the action taken.
• On the Room Settings tab, select Yes for ‘Select all student (across all pages)’, enter the Room ID
number and click ‘Save’.
Filter option:
You can use the Filter option to list students allocated to a particular room.
• For example: click on the filter icon at the top of the ‘Room ID’ column and enter ‘2’ in the filter
field for Room ID, click the ‘Apply’ button and the list displays only student assigned exams for
which Room ID contain the number 2.
Note: If room names contain the same characters (e.g.: Room 1, Room 3), filter using the character
that is different (i.e., 1 or 3).
Once a student has logged in, their status will become ‘In Progress’. Each minute the student has used
is displayed in the used time column. Again, this column can be sorted and filtered to show individual
progress of students.
Once a student has submitted their examination their status will update to become ‘Completed’.
During an examination, the ‘Status’ of each student will change. The example below shows:
• one student has submitted their examination (Completed).
• All other students are still working on the examination (In Progress).
The status window will open allowing you to change the status to ‘Not logged in’ and then click ‘Save’.
The student will be able to login and continue their examination.
Only students ‘In Progress’ will be Paused. Select the ‘Reason’ and add a ‘Comment’.
If only one room is affected by an incident, you will be able to filter on the Room ID column and select
affected students using the select tick on left of the table.
Students will be unable to continue with their examination until the Invigilator ‘Resumes’ the respective
student or students.
Once the issue has been resolved all Paused students can be recommenced using the Resume
Students button.
Select the ‘Reason’, add a Comment and click the ‘Resume’ button.
The status for these students will be ‘Resumed’. Students will need to login to continue their
examination.
8. Highlighting a row
To assist with following a row across the screen for one student click anywhere in the row. The entire
row will be highlighted:
Use the ‘Filter’ option available in most columns as required. For example, filter for a particular
status:
Notifications appear on the top right-hand side of the page below your login name. The number in the
red circle over the ‘envelope’ icon indicates the number of instances that have been detected by the
system:
A student will not be notified unless they navigate to a different page in the examination.
The ‘Possible Connection Loss’ notification provides information about the student who has lost
connectivity, including the SACE Registration Number, Exam Centre, Exam Name, and the Date and
Time the student has lost connection.
If there are multiple notifications, the most recent is shown at the top. Use the scroll bar to scroll
down the list:
To hide the pop-up Notifications, click on the bell icon. The ‘Notifications pane’ will remain hidden
unless a new Notification is added by the system, or you click on the bell icon to show the
Notifications pane again.
In addition, if a possible loss of connection notification is detected, the ‘Last Saved’ cell in the
students ‘Assigned Exams’ list is highlighted in red.
Psychology
At: 13/11/2019, 14:35:05 PM
Gained At: 13/11/2019, 14:37:01 PM
7 min(s)
Instructions
Device Settings
Microsoft Windows Apple Mac
Chrome browser is on the Open Chrome and select “Update Chrome” under About
latest version Chrome
This notification is to alert the invigilator a student has left the examination window and may be
accessing materials outside of the examination. Each incident remains visible in the notification’s
menu at the top right of the screen.
When the student returns to the e-exam browser window the following warning message will
display on their screen: -
Please note that the student must click the resume button to continue the examination.
The student will be unable to proceed with the examination until the Exam Invigilator resolves the
issue. When the student returns to the e-exam browser window they will see the following
message
The Exam Invigilator can unlock a student’s account in two different ways:
OPTION 1:
In the notification section at the top right of the screen, select the blue hyperlink as indicated below
to open the ‘Update Exam’ tab.
The below Update Exam screen will open. The status of ‘Locked Out’ will be highlighted in green.
Change this status by selecting the button ‘Not Logged in‘ and then Save.
Once the status has been returned to ‘Not Logged in‘ the student’s error message will disappear (as
shown below). The student will now need to login to the examination using their username and
password. The student will automatically be returned into the examination with the same used
time, as when they were locked out.
OPTION 2:
On the Exam Invigilator’s examination dashboard, the status of the student’s examination changes
to ‘Locked Out’ as shown below. Selecting the ‘Update’ button will open the same Update Exam
screen as shown in Option 1 above. Change the status from ‘Locked Out’ to ‘Not Logged in’ and
select Save.
Once the status has been returned to ‘Not Logged in’ the student’s error message will disappear.
The student will now need to login to the examination using their username and password. The
student will automatically be returned into the examination with the same used time, as when they
were locked out.
If a student experiences a technical difficulty or device failure during a language exam that results in
the loss of an audio play, the Exam Invigilator can provide additional plays.
Find the relevant student on the ‘Students’ page. Click the ‘Update’ button
The ’Update Exam’ screen appears. Select the ‘Media’ tab and click on the minus (-) button
This reduces the play count providing the student with additional audio plays. Click ‘Save’
After the examination by 5pm the SACE coordinator emails the askSACE Team
[email protected] to:
• Report any exam day situations that disrupted your students.
After the examination within 3 days the SACE coordinator emails the askSACE Team
[email protected] to:
• Submit Form 32 – Derived result (if applicable).
• Use the SACE Electronic Examination System to provide the student with
additional time to readjust and settle. As a guide, the amount of additional time
provided:
• is determined by the invigilator or SACE coordinator.
• may vary depending on the situation, i.e., how unsettled is the student?
• should provide the student with more than enough time to readjust and settle.
The student receives a notification on their device that they have been provided with
additional time and the countdown timer updates to reassure the student.
If a technical solution cannot be implemented on the student’s device and there are no
spare devices:
Students should continue using their current device.
If the student progress has been disrupted by this experience then the schools should
to submit Form 32 to outline the misadventure that occurred. No student will be
disadvantaged in the event of a disruption to their examination experience.
If the school believes that the student has gained an advantage and the evidence
represents a breach of rules, they should complete and submit Form 2 to the SACE
Board, along with any additional evidence. The SACE Board will then decide based on
the evidence provided.
After the examination by 5pm the SACE coordinator emails the askSACE Team
[email protected] to:
• Report any exam day situations that disrupted your students.
After the examination within 3 days the SACE coordinator emails the askSACE Team
[email protected] to:
• Submit Form 32 – Derived result (if applicable).
After the examination within 3 days the SACE coordinator emails the askSACE Team
[email protected] to:
• Submit Form 32 – Derived result (if applicable).
After the examination by 5pm the SACE coordinator emails the askSACE Team
[email protected] to:
• Report any exam day situations that disrupted your students.
After the examination within 3 days the SACE coordinator emails the askSACE Team
[email protected] to:
• Submit Form 32 – Derived result (if applicable).
For further information about ‘Possible Connection Loss’ notifications see Possible
Connection Loss notifications in the Administering the electronic examination system
section above.
Exam Invigilator contacts the SACE coordinator and IT manager immediately.
The student is not contacted and allowed to continue working until internet connection is
regained.
If the student attempts to navigate away from the question they are working on they will
receive a ‘Network connection issue’ notification.
Note: The student’s examination count down timer pauses when they receive a ‘Network
connection issue’ notification.
Exam Invigilator, SACE coordinator and IT manager briefly and discretely triage the problem.
If a technical solution can be implemented and the student has not received a ‘Network
connection issue’ notification and therefore has not been interrupted:
• No action required.
If a technical solution can be implemented and the student has a ‘Network connection issue’
notification on their screen:
• Exam Invigilator supervises students and ensures they do not communicate with each
other while the technical solution is being implemented.
• Request that the student(s) selects the Retry button on the ‘Network connection issue’
notification (if reconnecting to their device).
• Request that the student(s) close the ‘Network connection issue’ notification (if moving
to another device).
• Support the student to log in (if required) and check that their work has been saved.
• The student receives a notification on their device that they have been provided with
additional time and the countdown timer updates to reassure the student.
• Use the SACE Electronic Examination System to provide the student with additional
time to readjust and settle. As a guide, the amount of additional time provided:
• is determined by the invigilator or SACE coordinator
• may vary depending on the situation, i.e., how unsettled is the student.
• should provide the student with more than enough time to readjust and settle.
If a technical solution cannot be implemented:
• Schools will be required to submit Form 32 to apply for a derived result in the same way
they do for paper examinations. No student will be disadvantaged in the event of a
disruption to their examination experience.
After the examination by 5pm the SACE coordinator emails the askSACE Team
[email protected] to:
• Report any exam day situations that disrupted your students.
After the examination within 3 days the SACE coordinator emails the askSACE Team
[email protected] to:
• Submit Form 32 – Derived result (if applicable).
Internet slowness
The student’s screen will briefly display a ‘Loading’ animation when the student navigates
between questions. Internet slowness may prolong the animation. They will receive a ‘This is
taking longer’ pop-up message after 10 seconds:
Reassure the student that their examination countdown timer does not count down time
when this happens.
When it becomes obvious the internet slowness is interrupting the student’s examination the
Exam Invigilator contacts the SACE coordinator and IT manager immediately.
Exam Invigilator, SACE coordinator and IT manager briefly and discretely triage the problem.
If a technical solution can be implemented:
• Exam Invigilator supervises students and ensures they do not communicate with each
other while the technical solution is being implemented.
• Use the SACE Electronic Examination System to provide the student with additional
time to readjust and settle. As a guide, the amount of additional time provided:
• is determined by the invigilator or SACE coordinator.
• may vary depending on the situation, i.e., how unsettled is the student.
• should provide the student with more than enough time to readjust and settle.
• The student receives a notification on their device that they have been provided with
additional time and the countdown timer updates to reassure the student.
After the examination by 5pm the SACE coordinator emails the askSACE Team
[email protected] to:
• Report any exam day situations that disrupted your students.
After the examination within 3 days the SACE coordinator emails the askSACE Team
[email protected] to:
• Submit Form 32 – Derived result (if applicable).
Student experiences a technical issue during the audio play for Languages
Student experiences a technical issue during the audio play due to a technical issue i.e.,
network loss, hard device shut down and can’t replay the audio file.
Note: The audio plays can only be heard twice as per the subject outline.
The Exam Invigilator:
• If needed, supports the student to log in to one of the ‘spare’ devices.
• Confirm with student the question number of the audio file to be reset.
• Request the student navigates to the ‘Home’ page.
• Use the SACE Electronic Examination System to adjust the played count as required; refer
to the Media Tab for resetting audio play in the Administering the electronic examination
system section.
• Use the SACE Electronic Examination System to provide the student with additional
time to readjust and settle. As a guide, the amount of additional time provided:
o is determined by the invigilator or SACE coordinator.
o may vary depending on the situation, i.e., how unsettled is the student.
o should provide the student with more than enough time to readjust and settle.
• The student receives a notification on their device that they have been provided with
additional time and the countdown timer updates to reassure the student.
The IT manager exits the SACE Exam Browser and disables ‘scaling on high-DPI settings’ for
the SACE Exam Browser application:
• Open File Explorer and navigate to C:\Program Files (x86)\Assessment
Master\SafeExamBrowser.exe
• Right click on SafeExamBrowser.exe and select Properties.
• Go to the “Compatibility” tab and select (depending on the Windows version) select
‘Override high DPI scaling behaviour’ or ‘Disable display scaling on high DPI settings’ and
click ‘ok’.
Exam Invigilator:
• Calculates the amount of examination time lost.
• Provide students with additional time. Additional time should account for the time that
passes from the moment the student raised their hand until they recommenced their
examination plus some time that the Exam Invigilator decides is appropriate to help the
students to readjust and settle.
• The student receives a notification on their device that they have been provided with
additional time and the countdown timer updates to reassure the student.
If a student’s device displays the above SEB LOCKED notification, the Invigilator will need to
contact askSACE on 8115 4700 for details on how to unlock the examination.
If the school believes that the student has gained an advantage and the evidence represents
a breach of rules, they should complete and submit Form 2 to the SACE Board, along with any
additional evidence. The SACE Board will then decide based on the evidence provided.
Absentees
Students that do not log into the examination will be recorded as absent.
Emergency
If the entire group is disrupted by an emergency (e.g., evacuation because of a fire), let the
SACE coordinator know immediately, and seek advice on the action to be taken.
Exam Invigilator will need to Pause the examination for all students. Please refer to 7. Pause
and Resume students in the Administering the electronic examination system section
above.
Exam Invigilator supervises students and ensures they do not communicate with each other
while they are outside the examination room. In the situation where the invigilator does not
have time to pause the students the invigilator/SACE coordinator will need to:
• Calculate the amount of examination time lost (as noted by Exam Invigilator).
• Use the SACE Electronic Examination System to provide students with additional time.
• Students receive a notification on their device that they have been provided with
additional time and the countdown timer updates to reassure the student.
Provide the SACE coordinator with all relevant information (i.e., the time and nature of the
disruption, its effect on the students, and any extra time provided to students).
After the examination by 5pm the SACE coordinator emails the askSACE Team
[email protected] to:
• Report any exam day situations that disrupted your students.
After the examination within 3 days the SACE coordinator emails the askSACE Team
[email protected] to:
• Submit Form 32 – Derived result (if applicable).
After the examination within 3 days the SACE coordinator emails the askSACE Team
[email protected] to:
• Submit Form 32 – Derived result (if applicable).
After the examination by 5pm the SACE coordinator contacts the askSACE Team
[email protected] to:
• Provide the student details (Student registration, first name, surname and the Guest
Learner account used) for any ‘Guest Learner’ accounts used.
After the examination within 3 days the SACE coordinator emails the askSACE Team
[email protected] to:
• Submit Form 2– Breaches of Rules.
If the school believes the student has gained an advantage and the evidence represents a
breach of rules, they should complete and submit Form 2 to the SACE Board, along with any
additional evidence. The SACE Board will then decide based on the evidence provided.
If the school believes the student has gained an advantage and the evidence represents a
breach of rules they should complete and submit Form 2 to the SACE Board, along with any
additional evidence. The SACE Board will then decide based on the evidence provided.
4. Other situations
A student arrives but does not want to complete the electronic examination
A student arrives to the examination room but does not login to the system and does not
want to complete the exam.
Exam Invigilator:
• Notifies the student that they will need to login if they would like their attendance to be
recorded.
• Ensures the student does not leave the examination room until 40 minutes has elapsed
from the scheduled start time for the examination.
• Collects all examination materials and ensures the student doesn’t remove any
examination reference materials.
The students’ status in the ‘Students’ Tab will remain as ‘Not logged in’ if the student still
decided not to log in to the exam.
The student will then enter their SACE Registration Number and Password (the password is provided
by the EI on examination day).
When the student enters the examination start code and selects ‘Start’ the examination will
commence.