ELC2989 Space Ideas AE

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Discover SLII at Starbucks—Highlights

Starbucks Foundational Beliefs


• Partners own their development and are accountable for their performance
• Leaders provide clear information and create an environment for their
partners to be their best

Benefits of SLII at Starbucks


• Continue building a common language and approach for Coaching for
Performance & Development
• Increase the quality and quantity of conversations about development
• Help partners move along the development path from LEARNING to
OWNING and OWNING to ADVISING.
• Improve performance over time.

Three Skills of SLII at Starbucks


Aligning
Aligning on what’s expected to accomplish a specific goal, task, or skill
Assessing
Collectively assessing capability (competence) and commitment on a specific
goal, task, or skill
Matching
Using a variety of leadership styles for matching what partners need in each
situation

© 2021 The Ken Blanchard Companies. All Rights Reserved. Reproduce Only with Written Permission. V032321 • ELC2852 1
SLII Complements the Learning>Owning>Advising (LOA) Development Path

LEARNING LEARNING OWNING ADVISING


D1 Low
D2 Low to Some
D3 Moderate to High
D4 High
Competence/Capability Competence/Capability Competence/Capability Competence/Capability
High Commitment Low Commitment Variable Commitment High Commitment

Development Levels

LEARNING OWNING ADVISING


“This is new to me.” “I’ve got this!” “I can help others
with this.”

Leadership Styles

S1 TEACHING S2 TEACHING S3 COACHING S4 ENCOURAGING


High Directive and High Directive and Low Directive and Low Directive and
Low Supportive Behavior High Supportive Behavior High Supportive Behavior Low Supportive Behavior

Matching Conversations
• Start with clear expectations and agreements
• Provide what each partner needs, when they need it, at each stage of
development
• Are partner driven and leader supported

© 2021 The Ken Blanchard Companies. All Rights Reserved. Reproduce Only with Written Permission. V032321 • ELC2852 2

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