Avaya IP Office™ Platform

System Customization

Mobility Call Control and

one-X® Mobile

© 2015 Avaya, Inc. All rights reserved. Page 1

Lesson Objectives
At the end of this lesson, you should be able to:
 Summarize what the Mobile Twinning feature controls.
 Define the supported trunk types that can use Mobile Call
Control functionality.
 Explain what the One-X® Mobile client is used for.
 Understand how to use the Manager to configure and
customize Mobile Twinning and Mobile Call control.

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Mobile Twinning
 The Mobile Twinning feature makes calls to a desk phone also ring a mobile
phone.

PSTN/ISDN 01634978442
Parallel call

Twinning

Incoming call

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Enabling Mobile Twinning
 Enabling Mobile Twinning is done under the Mobility tab of the User.

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Mobile Call Control
 Manual control of call features such as Transfer is provided by twinning

PSTN/ISDN 01634978442
Parallel call

Twinning

Incoming call

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Enabling Mobile Call Control
 Enabling Mobile Call Control is done by checking the check box under the Mobility
tab of the User. It is only supported with the PRI-U, BRI, or SIP trunks

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Feature Name Extension (FNE) Service
 The FNE service can be used by defining a Short Code. The FNE service is for
dialing in to the system to use system features and trunking without having a
Twinned call sent to your mobile phone.

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FNE Service DID/DDI
 A User can call into the IP Office with their mobile phone using a specific DID/DDI
to use the FNE service.

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One-X® Mobile
 An Incoming Call Route needs to be defined for each FNE code.

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One-X® Mobile (continued)
 This contains the short code as a target which directs the call to the FNE service.

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One-X® Mobile (continued)
 The Feature Name Extension codes valid for the IP Office are published in a table.
 All FNE codes authorized for IP office in this table can be executed using the FNE
service.

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FNE Permissions
 To be allowed access to the FNE service, the Twinned Mobile Number field must
match the User’s mobile phone telephone number that he/she uses to dial into the
FNE DID/DDI.

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FNE Functionality

01634978442
PSTN/ISDN
dials DID/DDI for FNE service

4711

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FNE Functionality (continued)

01634978442
PSTN/ISDN receives confirmation and
dial tone

IP Office activates FNE service 4711 has activated twining to

001634978442

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FNE Functionality (continued)
 The mobile phone now has access to internal system features as if they are on
their desk phone.

01634978442

PSTN/ISDN dials phone number or

function indicator per DTMF

IP Office executes function under the 4711 is the originator of the

phone number of the internal user selected function

© 2015 Avaya, Inc. All rights reserved. Page 15

One-X® Mobile
 The one-X® Mobile Client is a downloadable user
interface for using the IP500V2 feature set on a
mobile phone
 Long DTMF commands for FNE services are
represented by icons
 Wide support for popular cell phones and operating
Systems
 One touch access to major functions
 An external twinned number must not be shared by
more than one internal user at the same time.

*Third party product images belong to the respective owners. Avaya is not an owner or licensee of the same.
© 2015 Avaya, Inc. All rights reserved. Page 16
One-X® Mobile (continued)

PSTN/ISDN
FNE list
FNE service

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One-X® Mobile (continued)
 As well as entering the external twinning number, as mentioned earlier, which
cannot be duplicated within the system, using the Avaya one-X® mobile application
requires appropriate approval for the internal user by checking the one-X® mobile
client check box.

© 2015 Avaya, Inc. All rights reserved. Page 18

One-X® Mobile (continued)
 All features using the FNE service are given their own route in the Incoming Call
Routes.
 This contains the Short Code as a target which directs the call to the FNE service.

© 2015 Avaya, Inc. All rights reserved. Page 19

One-X® Mobile (continued)
 When a user dials the right numbers or presses an icon on the one-X ® Mobile
application, the feature is then activated for the internal user whose external
twinning number matches the caller ID of the mobile phone activating the feature.

- call forward
4711 is the
-pick up
originator
- conference
-Transfer, etc

PSTN/ISDN

*Third party product images belong to the respective owners. Avaya is not an owner or licensee of the same.
© 2015 Avaya, Inc. All rights reserved. Page 20
One-X® Mobile Preferred for IP Office
 The Avaya one-X® Mobile Preferred provide extended enterprise communications
on mobile devices.
 The application provides enterprise calling, messaging, voicemail, and
conferencing. These capabilities allow the corporate communication network to be
seamlessly extended to the mobile phones of employees.
 The Smartphone client application “one-X® Mobile Preferred for IP Office,” for
Android and iPhone can be obtained from their respective app stores.
 The client applications are free of charge but do require that the IP Office on which
they operate have Preferred Edition and the required number of Mobile Worker or
Power User licenses.

Android iPhone

*Third party product images belong to the respective owners. Avaya is not an owner or licensee of the same.
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One-X® Mobile System Architecture

Cellular PSTN
voice /
PSTN IP Office

Voice calls
TSPI

IP Office
XMPP one-X Portal
Enterprise Server & VoiceMail
XMPP
Dialling Pro Server
Rest/
XMPP
CSTA
Internet /
Cellular XMPP
Data Adaptor
Network Only One
Physical Server

Calendar
Integration
Exchange
Server

*Third party product images belong to the respective owners. Avaya is not an owner or licensee of the same.
© 2015 Avaya, Inc. All rights reserved. Page 22
Checkpoint
Which short code feature is used to enable Mobile Users to dial into the system and
use system features?

A. Dial direct Hotline

B. Forwarding
C. Follow me
D. FNE Service

© 2015 Avaya, Inc. All rights reserved. Page 23

Lesson Key Takeaways
What you have learned is to:
 Summarize what the Mobile Twinning feature controls.
 Define the supported trunk types that can use Mobile Call
Control functionality.
 Explain what the One-X® Mobile client is used for.
 Understand how to use the Manager to configure and
customize Mobile Twinning and Mobile Call control.

© 2015 Avaya, Inc. All rights reserved. Page 24

Useful Knowledgebase articles for this lesson:
If links are broken navigate manual to: http://marketingtools.avaya.com/knowledgebase/
Technical manuals > Installation > Core System > IP500v2 >
Or set the navigation pane as followed:

Links to useful documents for this lesson:

 User | Mobility
 Mobile Call Control

Links to additional documents:

 IP Office Technical Tip (Region: Global)

© 2015 Avaya, Inc. All rights reserved. Page 25