A Pir Fp 12032020

RFP for booking the tickets of RSRTC buses (A/c, non-A/c) through Application
Programming Interface (API) from various channel partners

2020
RFP for
booking the tickets of RSRTC buses (A/c, non-A/c)
through Application Programming Interface (API)
from various channel partners
No.F3/HO/ST/IT/43/2020/194
Date 12/03/2020
Rajasthan State Road Transport Corporation

IT Cell Head Office, Jaipur
Signature and Seal of the Bidder Page 1 of 28

2020
Contents
1. ABOUT RSRTC: ................................................................................................................................................. 4
2. PURPOSE OF THE BID: ................................................................................................................................... 4
3. RFP ISSUER: ....................................................................................................................................................... 4
4. PRICE OF RFP ................................................................................................................................................... 4
5. NON-TRANSFERABLE RFP ............................................................................................................................ 5
6. BID SUBMISSION ..............................................................................................................................................5
7. CORRESPONDENCE AND SUBMISSION DETAILS: ................................................................................. 5
8. KEY EVENTS: .................................................................................................................................................... 6
9. ELIGIBILTY CRITERIA: .................................................................................................................................7
10. BID SECURITY DEPOSIT: ..........................................................................................................................8
11. PERFORMANCE SECURITY DEPOSIT: ................................................................................................. 9
12. WORKING CAPITAL: ................................................................................................................................. 9
13. INSTRUCTION TO BIDDER: ................................................................................................................... 10
12.1 Prevailing of Law: ........................................................................................................................................ 10
12.2 Amendment of RFP Document.................................................................................................................... 10
12.3 Language of Bids .......................................................................................................................................... 10
12.4 Bid Price ........................................................................................................................................................ 10
12.5 Firm Price ..................................................................................................................................................... 11
12.6 Authorized Signatory ................................................................................................................................... 11
12.7 Period of Validity of Bid ..............................................................................................................................11
12.8 Last date of Receipt of the Bid .................................................................................................................... 12
12.9 Evaluation of Bid .......................................................................................................................................... 12
1. Phase 1 – Technical Evaluation............................................................................................................... 12
2. Phase 2 – Financial Evaluation ............................................................................................................... 12
12.10 Post Qualification and Award Criteria .................................................................................................. 12
12.11 RSRTC Right to accept any bid or Reject any or all bids .................................................................... 12
14. SCOPE OF WORK: ..................................................................................................................................... 13
15. PROJECT IMPLEMENTATION PLAN: ................................................................................................. 14
16. CONTRACT PERIOD: ............................................................................................................................... 14
17. LIQUIDATED DAMAGE: .......................................................................................................................... 14
18. SERVICE LEVEL AGREEMENT/PENALTIES: .................................................................................... 15
19. TERMINATION: ......................................................................................................................................... 16
20. DISPUTE RESOLUTION: .......................................................................................................................... 16
21. FINANCIAL BID: ........................................................................................................................................ 17
Financial Evaluation.................................................................................................................................................. 17
22. DRAFT AGREEMENT: .............................................................................................................................. 18
23. ANNEXURES: .............................................................................................................................................. 21

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Annexure-1 ............................................................................................................................................................. 21
Annexure-2 ............................................................................................................................................................. 22
Annexure-3 ................................................................................................................................................................. 23
Annexure-4 ................................................................................................................................................................. 24
Annexure-5 ................................................................................................................................................................. 26

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1. ABOUT RSRTC:
Rajasthan State Road Transport Corporation is the Rajasthan State Government

establishment for providing interstate and intercity bus services. Currently, RSRTC is the
largest intercity bus transport service provider in Rajasthan.
It was established on 1st October 1964 under Road Transport Act 1950, with
headquarter in Jaipur. Initially, it was started with 421 buses, running forty five thousand
kilometers among 8 Depots and carries twenty nine thousand passengers daily. Right
now, RSRTC have 4500 buses and 56 depots which runs 14.5 lacs kilometers and carry 10
lacs passengers daily. Currently, RSRTC provide services in Rajasthan, Gujarat, Haryana,
Uttar Pradesh, Delhi, Himachal Pradesh, Uttrakhand, Madhya Pradesh, Jammu &
Kashmir, Chandigarh and Maharashtra.
2. PURPOSE OF THE BID:
Rajasthan State Road Transport Corporation (RSRTC) intends to invites the RFP from
suitable and experienced companies/firms/agencies for booking tickets of RSRTC buses
through API. The main object of this RFP is to provide the facility of tickets from various e-
Commerce channel partners in rural areas. This is a B2C arrangement i.e. the customers
are directly allowed to book tickets through B2C registered website and its mobile apps.
Booking through other modes of channel partners like counter booking, booking by B2B
travel agents, telephone booking, home delivery and subletting of contract etc. is not
allowed. Bid document can also be downloaded from website:
https://eprocure.gov.in/eprocure/app and https://transport.rajasthan.gov.in/rsrtc and
https://sppp.rajasthan.gov.in
3. RFP ISSUER:
RFP Issuer Rajasthan State Road Transport Corporation (RSRTC), Head Office, Parivahan
Marg, Chomu House, Jaipur - 302001, Rajasthan.
4. PRICE OF RFP
The price of this RFP document is Rs. 5000/- (Rupee Five Thousand Only) inclusive of all
taxes. This amount will be Non-Refundable. Bidders have to pay the cost of the RFP in the
form of Cash/DD/Bankers Cheque which should be in favour of “Financial Advisor, RSRTC”
payable at Jaipur. RFP Document should be downloaded from RSRTC website i.e.
http://transport.rajasthan.gov.in/rsrtc or https://www.eproc.rajasthan.gov.in and
https://sppp.rajasthan.gov.in

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5. NON-TRANSFERABLE RFP
This Request for Proposal (RFP) is not transferable. The bidder, to whom the Bid has been
issued, only can participate in the bid.
6. BID SUBMISSION
The bidders are expected to submit their offers in two parts namely, “Technical Bid” and
“Financial Bid” in the format has given in this document.
i. Technical Bid: All the requested documents along with fee submitted by the firm
will be scanned and uploaded on E-Procurement Portal as mentioned in the NIB.
ii. Financial Bid: Financial Bid forms must be submitted as prescribed format of
BoQ (Bill of Quantity) in (.xls) only.
7. CORRESPONDENCE AND SUBMISSION DETAILS:
Bid Inviting Authority:

The Executive Director (Traffic.)
Rajasthan State Road Transport Corporation,
Head Office, ParivahanMarg, Chomu House,
Jaipur - 302001, Rajasthan
Contact for Technical Issues:

The DGM (IT)
Head Office, ParivahanMarg, Chomu House,
Jaipur - 302001, Rajasthan
Tel No — 0141-2360254/95492 34592
Website: http://transport.rajasthan.gov.in/rsrtc
E-mail: [email protected]

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8. KEY EVENTS:
S.No. Event’s Name Date & Time

1 Issue of RFP for Sale 12-03-2020; 15:00
2 Pre Bid Meeting 19-03-2020; 16:00
3 Issue of Corrigendum, if any 20-03-2020; 16:00
4 Submission of Response of RFP 27-03-2020; 15:00
5 Opening of Technical Proposal 26-03-2020; 17:00
Opening of Financial Proposal of the
6 Will intimate later
Technically Qualified Bidder
Rs. 1,00,000/- in favor of “Financial
7 Bid Security Deposit (BSD Fee) Advisor, RSRTC” payable at Jaipur
Rajasthan.
Rs. 5,000/- in favor of “Financial Advisor,
8 Bid document Fee
RSRTC” payable at Jaipur Rajasthan.
Rs. 1000/- in favor of “MD, RISL”
9 Bid Processing Fee
payable at Jaipur Rajasthan.
10. Bid Validity Period 90 Days
Note:-
 All above events will be held at Head Office Rajasthan Road State Transport
Corporation, Jaipur
 In the event of the date specified above being declared as a holiday for Corporation the
due date will be the following working day.

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9. ELIGIBILTY CRITERIA:
Eligibility Criteria
A. The Bidders should be Indian Company(s) registered under the Indian Companies Act 1956 or
any other legal entity registered in Indian Law. (Enclosed: Certificate)
B. A Bidder should have a minimum average annual turnover of INR Two Crores in the previous
two financial years 2017-18 & 2018-19. A certificate from a Chartered Account firm should
be attached with the application clearly stating the year-wise turnover.
C. The Bidder should have executed at least 1 work order for any Govt. Organization/PSU within
last year regarding the tickets booking from API. (Enclosed: Client Certificate)
D. The Bidder should have minimum 10 personnel on its pay roll in transport domain. (Enclosed
:Certificate)
E. Bidder shall not be blacklisted/ banned/debar by any Central/State Government /PSU/ Govt.
agencies. An undertaking on Rs. 500/- Non-judicial stamp paper to be submitted.
F. The bidder should submit an undertaking on their letterheads to the fairness of these
documents in support of their claim while submitting the proposal.

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10. BID SECURITY DEPOSIT:

The Bidder shall furnish the BSD as part of this bid;
 The BSD is required to protect RSRTC against the risk of Bidder’s conduct which
would warrant the BSD's forfeiture.
 The BSD of Rs. 1,00,000/- (Rs. One Lac Only) shall be denominated in Indian
Rupees, and shall be submitted in the form of a Banker’s cheque/DD/bank
guarantee issued by a Nationalized / Scheduled Bank.
 In case of Small Scale Industries of Rajasthan it shall be 0.5% and in case of sick
industries, other than small scale industries, whose cases are pending with Board
of Industrial and Financial Reconstruction, it shall be 1% of the value of bid.
Concessional bid security may be taken from registered bidders as specified by
the State Government.
 In lieu of bid security, a bid securing declaration shall be taken from Department
of State Government and Undertakings, Corporation, Autonomous bodies,
Registered societies which are owned or controlled or managed by the State
Government and Government Undertakings of the Central Government.
 No interest amount payable on the Bid security and it shall be valid till 120 days
of the publishing of the bid.
 Unsuccessful Bidder’s BSD will be discharged / returned after signing of the
contract with the successful Bidder. No interest will be paid by RSRTC on the BSD
amount.
The BSD may be forfeited:
 When the bidder withdraws or modifies its bid after opening of bids;
 when the bidder does not execute the agreement, if any, after placement of
LoI/Work Order within the specified time;
 when the bidder fails to commence the services or execute work as per work
order within the time specified;
 when the bidder does not deposit the performance security deposit within
specified period after the LoI/work order is placed; and
 if the bidder breaches any provisions of code of integrity prescribed specified in
the act and chapter VI of these rules.

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11. PERFORMANCE SECURITY DEPOSIT:

The Successful bidder will pay a security deposit of Rs 5, 00, 000/- (Rupees Five Lakh
only) in the form of a demand draft (DD) drawn on a Nationalized/Scheduled Bank in
favor of “Financial Adviser, RSRTC” payable at Jaipur with RSRTC as per following:
 Performance Security Deposit can be in the form of DD in favour of “Financial
Advisor, RSRTC” payable at Jaipur as per the guidelines of RTPP Act, 2012 and
RTPP Rules, 2013.
 PSD is valid for entire project tenure and plus 6 months extra in accordance with
the terms and conditions of Contract.
 No interest amount payable on the Performance Security Deposit.
 If the successful bidder may deposit the fresh PSD then the BSD of the
respective bidder may be returned or successful bidder may request to adjust
the BSD amount in Performance Security amount and the difference shall be
paid.
 Performance security can be forfeited if the successful bidder fails to;
 In the event of the successful Bidder being in default of the due, faithful and
punctual performance of its obligations under the Contract, in the event of
there being any claims or demands whatsoever whether liquidated or which
may at any time be made or have been made on behalf of the RSRTC for or
against the successful Bidder under this Contract or against the RSRTC in
respect of this Contract which remain unpaid by the successful Bidder the
RSRTC shall, without prejudice to its other rights and remedies hereunder or
in law, be entitled to call in, encash and appropriate the relevant amounts
from the Performance Security as damages for such default, or loss suffered
on account of failure to perform its obligations or non-payment of dues, any
demands or claims.
12. WORKING CAPITAL:
 The successful bidder shall deposit the working capital of Rs. 5 Lacs (Rs. Five
Lacs Only) in the form of DD drawn on a Nationalized/Scheduled Bank in favor
of “Financial Adviser, RSRTC” payable at Jaipur.
 The successful bidder may deposit the Top-up amount through Net banking
(RTGS/NEFT) in multiples of Rs. 1 Lakh. After verification of deposit amount,
RSRTC shall provide the virtual credit limit to the successful bidder. In any
case, the amount submitted by the successful bidder as a security deposit will
not be considered as working capital.

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13. INSTRUCTION TO BIDDER:

12.1 Prevailing of Law:
The Law relating to procurement “The Rajasthan Transparency in Public
Procurement Act, 2012” [hereinafter called the Act] and the “Rajasthan Transparency in
Public Procurement Rules, 2013” [hereinafter called the Rules] under the said Act have
come into force with effect from 26 January, 2013 which are available on the website of
State Public Procurement Portal http://sppp.rajasthan.gov.in Therefore, the Applicant /
Bidders are advised to acquaint themselves with the provisions of the Act and the Rules
before participating in the Bidding process. If there is any discrepancy between the
provisions of the Act and the Rules and this Bidding Document, the provisions of the Act
and the Rules shall prevail.
12.2 Amendment of RFP Document
 At any time prior to the last date for receipt of bids, RSRTC, may, for any reason,
whether at its own initiative or in response to a clarification requested by a
prospective Bidder, modify the RFP Document by an amendment. It shall not be
mandatory for RSRTC to disclose the reasons for this change.
 The amendment will be notified through website of RSRTC and would be binding
on all Bidders.
 In order to provide prospective Bidders reasonable time in which to take the
amendment into account in preparing their bids, RSRTC may, at its discretion,
extend the last date for the receipt of Bids.
 RSRTC may at any time during the bidding process request the Bidder to submit
revised Technical / Financial Bids and/or Supplementary Financial bids without
thereby incurring any liability on RSRTC to the affected Bidder or Bidders before
opening of financial bids.
 Bidders should make note of any amendments and corrigendum issued at any
time by RSRTC through the department website and the same must be
submitted as enclosure of RFP document.
12.3 Language of Bids
 The Bids prepared by the Bidder and all correspondence and documents relating
to the bids exchanged by the Bidder and RSRTC, shall be written in English
language, provided that any printed literature furnished by the Bidder may be
written in another language so long the same is accompanied by an English
translation in which case, for purposes of interpretation of the bid, the English
translation shall prevail.
12.4 Bid Price
The Bidder shall quote in the Performa prescribed in financial bid;

2020
 The Bidder shall prepare the bid based on details provided in the RFP
documents. The Bidder shall carry out all the tasks in accordance with the
requirement of the RFP documents and it shall be the responsibility of the Bidder
to fully meet all the requirements of the RFP documents.
 The Bidder as part of its Financial Bid should account for all out of pocket and
other expenses that the Bidder shall incur during the contract period.
12.5 Firm Price
Prices quoted and negotiated must be final and shall remain constant throughout
the period of the contract and shall not be subject to any upward modifications, on
any account whatsoever. The Bid Prices shall be indicated in Indian Rupees (INR)
only.
 RSRTC reserves the right to validate the technical specifications supplied with
respect to specifications as provided in RFP using competent technical
committee/agency acting on behalf of RSRTC.
 The Financial Bid should clearly indicate the price to be charged without any
qualifications whatsoever and should include all taxes and other charges as
may be applicable in relation to the activities proposed to be carried out.
 In case the taxes are not including in bid prices, the amount so mentioned
would be deemed as inclusive of taxes.
 A proposal submitted with an adjustable price quotation or conditional
proposal shall be treated as non-responsive and the bid shall be rejected
summarily.
12.6 Authorized Signatory

 For the purpose of submission of the bid, the Bidder may be represented by either
the Principal Officer (MD/CEO/Company Secretary) or his duly Authorized
Representative, in which case he/she shall submit a certificate of authority (Power
of Attorney or Board Resolution). All certificates and documents (including any
clarifications sought and any subsequent correspondences) received hereby, shall,
as far as possible, be furnished and signed by the authorized representative or the
Principal Officer.
12.7 Period of Validity of Bid

Bids shall remain valid for period of 90 days from publishing of bid. A bid valid for a
shorter period shall be rejected by RSRTC as non- responsive and shall not be taken
up for evaluation purposes.
 RSRTC may request the Bidder(s) for an extension of the period of validity of
the bids.
 The request and the responses thereto shall be made in writing (by letter or
by e-mail). The validity of BSD shall also be duly extended in accordance to
mutual consent of the bidders.

2020
 A bidder granting the request will not be permitted to modify its bid.
12.8 Last date of Receipt of the Bid

 Although, bids will be received by online but not later than the time and date
specified in Key Events & Date.
 RSRTC may, at its discretion, extend the last date for the submission of bids
by issuing a corrigendum and amending the dates provided in Key Events &
Date, in which case all rights and obligations of RSRTC and Bidders previously
subject to the last date will thereafter be subject to the last date as
extended.
12.9 Evaluation of Bid

Evaluation Methodology
RSRTC will examine the bids in two phases.
1. Phase 1 – Technical Evaluation
All bids will go through an evaluation against the Eligibility Criteria as mentioned in
this bid. Only those bidders who meet the Eligibility Criteria would be considered for
Phase 2 of the evaluation process.
2. Phase 2 – Financial Evaluation
 The financial bids of the bidders qualifying Phase 1 of evaluation shall be
opened in the presence of the representatives of the qualified bidders and
award the bid on the basis of Lowest Quoted Price (L1).
 It is the sole discretion of RSRTC to offer the services as described in the
scope of work in RFP to all participated firms at the lowest quoted price (L1)
in bid.
12.10 Post Qualification and Award Criteria

 This determination will take into account the Bidder's financial and technical
strengths and capabilities. It will also include examination of the
documentary evidence submitted by the Bidder as part of the bid as well as
+such other information as RSRTC deems necessary and appropriate.
 A negative determination will result in rejection of the Bidder's bid, in which
event; RSRTC will proceed to the next best evaluated bid to make a similar
determination of that Bidder's capabilities to perform satisfactorily.
 RSRTC is not bound to accept the best evaluated bid or any bid and reserves
the right to reject any bid without assigning any reason thereof;
12.11 RSRTC Right to accept any bid or Reject any or all bids
 RSRTC reserves the right to accept any bid, and to annul the Bid process and
reject all bids at any time prior to award of Contract, without thereby incurring
any liability to the affected Bidder or Bidders or any obligation to inform the
affected Bidder or Bidders of the grounds for RSRTC action.

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14. SCOPE OF WORK:

 The RFP is based on B2C arrangement i.e. the customers are directly allowed to book
tickets through B2C registered website and its apps. Booking through other modes
like counter booking, booking by B2B travel agents, telephone booking, home
delivery and subletting the contract etc. is not allowed.
 Successful bidder will sync the API data time to time from RSRTC web server. RSRTC
has no responsibility for any fare mismatch or any other data discrepancy.
 RSRTC reserves the right to increase/decrease the fare or cancelled the services
without intimation of successful bidder.
 All the rules regarding the booking/cancellation will be applicable on successful
bidder as per RSRTC business policy.
 In the event of cancellation of bus from RSRTC, passengers are entitled to full refund
of the fare they have paid. No commission is charge to the successful bidder in
respect of these bookings. RSRTC shall refund the entire ticket fare to successful
bidder and successful bidder shall return it back to passenger.
 The complete fare and additional charges as agreed by RSRTC shall be borne by the
passengers. RSRTC shall not pay anything to the successful bidder or any third party
vendor for integrating this API.
 API vendor is allowed to do online/offline marketing to promote RSRTC bookings. The
entire marketing cost has to be borne by the successful bidder.
 Payment gateway charges of successful bidder must be as per RBI guidelines.
 The tenure of the tender will be three years and will be extendable for 1.5 years with
mutual consent or as per RTPP Act 2012 and Rules 2013.
 Necessary software developments that are required to operate API given shall be
undertaken by the successful bidder at their own cost.
 Successful bidder should have Call Center to support customer’s calls.
 Alexa Traffic Ranking of the registered Portal/Mobile App.
 RSRTC will be allowed only two IP address for sync data and booking as per RSDC
policy.
 RSRTC will not facilitate to passenger/ successful bidder to cancel ticket from email or
orally.
 RSRTC has not liable to pay the ticket amount to the passenger/successful bidder due
to the non- availability of bus on a particular point.
 The successful bidder will provide the failed transaction tracking tool on their
website/apps.
 For uniformity of fare charges, the payment gateway charge should be taken from the
passengers as per RBI guidelines.

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15. PROJECT IMPLEMENTATION PLAN:

The project shall be implemented in two phases as follows:
Work Timelines
Project Project Start T (Within 07 days of
Start signing of agreement)
Phase I White listing IP address, sync data from T1 = T + 30 days
RSRTC DB server, configuration of API,
testing the booking data at
website/mobile app.
Phase II Ticket Formation, User Testing and Live T 2 = T1 + 15 days
Total T + 45 days
Note: - The timeline to complete the Phase I to Phase II is 45 days from the signing of
the agreement. However, the bidder may complete the phases before the stated
timelines.
16. CONTRACT PERIOD:

The contract period shall be three years after the issuing work order or signing of the
agreement (whichever is earlier). Contract period can be extended further for 1.5 years
with mutual consent (bidder and RSRTC) and/or as per RTPP Act 2012 and Rules 2013.
17. LIQUIDATED DAMAGE:

 If the Bidder fails to complete the entire works before the scheduled completion date or
the extended date, the RSRTC may without prejudice to any other right or remedy
available to the RSRTC as under the Contract;
(i) Recover from the Bidder, as liquidated damages and not by way of penalty for a
delay of Rs. 2000/-per day beyond the Scheduled completion date or extended
date. For the purpose of liquidated damages, the scheduled completion date will
be taken as the date of completion and acceptance of all the activities till Live of
successful operations of the integrated solution completion given to Bidder by
RSRTC and/or
(ii) Terminate the contract or a portion or part of the work thereof; The RSRTC shall
give 30 days’ notice to the Bidder of its intention to terminate the Contract and
shall so terminate the Contract unless during the 30 days’ notice period, the Bidder
initiates remedial action acceptable to the RSRTC.

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18. SERVICE LEVEL AGREEMENT/PENALTIES:
SLA is the contract between RSRTC and the successful bidder. SLA defines the terms of the
Successful bidder’s responsibility in ensuring the timely deliver the services and the
correctness of the same based on the agreed Performance Indicators as detailed in the
Agreement.
Amount of penalty to be imposed
Sr. No. Nature of irregularity 1st time 2nd time 3rd time
Offence (Rs) Offence (Rs) Offence (Rs)
1 Non-submission of reports
1000/- 3000/- 5000/-
sought by RSRTC
Non-accepting the
2 200/- 1000/- 2000/-
cancellation of bus tickets.
Not refunding correct

3 amount to passengers on 500/- 2000/- 3000/-
cancellation ticket.
Fraudulent practices such as

excess/less fare as per 5000/- 10000/- 20000/-
4
RSRTC fare/Black marketing
of tickets etc.
Imposing of penalties on any other irregularities detected at a later date and penalty will
5
be imposed on case to case basis, as per the gravity of the offence.
Bidder should provide the following details for smooth operation of the system:
Helpdesk/ Customer care/Escalation Matrix
Name of the Representatives
Email Ids
Mobile No/ Landline Number
Toll Free Number
Any others
Note: The above information is used for raising the complaint when the Passengers
are not getting correct information regarding their booking

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19. TERMINATION:
Default is said to have occurred:

i) If the Successful bidder fails to deliver any or all services as per service standards
specified in the agreement;
ii) If the Successful bidder in the judgment of the RSRTC has engaged in corrupt or
fraudulent practices in competing or executing the agreement;
iii) If the Successful bidder, in either of the above circumstances, does not take
remedial steps within a period of fifteen days after receipt of the default notice from
the RSRTC (or takes longer period in spite of what the RSRTC may authorize in
writing), the RSRTC may terminate the agreement in whole or in part. In addition to
above, the RSRTC may at its discretion also take the subsequent actions;
iv) Performance Security deposit shall be forfeited in the case of termination as a whole
or part thereof; without prejudice.
20. DISPUTE RESOLUTION:

 RSRTC and Successful bidder shall make every effort to resolve disputes amicably
by direct negotiation, any disagreement or dispute arising between them under
or in connection with the agreement will be settled at the level of Head of
Department.
 If during the subsistence of this Agreement or thereafter, any dispute between
the Parties hereto arising out of or in connection with the validity, interpretation,
implementation, material breach or any alleged material breach of any provision
of this Agreement or regarding any question, including as to whether the
termination of this Agreement by one Party hereto has been legitimate, the
Parties hereto shall endeavor to settle such dispute amicably and/or by
Conciliation to be governed by the Standing Committee. The attempt to bring
about an amicable settlement is considered to have failed as soon as one of the
Parties hereto, after reasonable attempts; which attempt shall continue for not
less than thirty (30) days, gives fifteen (15) days’ notice to refer the dispute
before standing committee to the other Party in writing.
 Any dispute related to this agreement arises between the parties shall first be
settled through amicable settlement. In case matter is not settled amicably
within 30 days, same shall be referred to Standing Committee. Standing
Committee would consist of following members
(i) Chairman and Managing Director or Chairman or Managing Director
(ii) Financial Advisor
(iii) Executive Director (Traffic)

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(iv) Executive Director (Legal)

(v) Deputy General Manager (IT) – Member Secretary
21. FINANCIAL BID:

Financial Evaluation
The financial bids of the bidders qualifying Phase 1 and Phase 2 of evaluation shall be
opened in the presence of the representatives of the qualified bidders. The bidder
quoting the lowest price shall be treated as L1.
S.No. Type of Bus Services Service Charges in Rs.

(Including all taxes )
1. Ordinary / Express Buses Rs. Xxx/- per Ticket
2. All Super Luxury/ Luxury Services Rs. Xxx/- Per Ticket

(Volvo, Scania), A/C–Sleeper,
Deluxe A/C, Semi Deluxe etc.
Note:
1. Per Ticket mean single ticket up to 4 passengers.
2. Successful Bidder will print the ticket details on pre-define format of RSRTC.
Successful Bidder will display the bifurcated fare as below on their tickets:
Fare Calculation printed on ticket as below:
RSRTC Fare +
Service Charge (as quoted by the bidder) +
GST charges
Total Fare for bidder
Payment Gateway Charges (as per RBI Guidelines)
Final Fare for Passengers

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22. DRAFT AGREEMENT:
This agreement is made and executed on this ______ day of___________, 2020
BETWEEN
Executive Director (Traffic), Rajasthan State Road Transport Corporation (RSRTC), Head Office,
ParivahanMarg, Chomu House, Jaipur – 302 001 (hereinafter referred to as “RSRTC”, which
expression shall, unless repugnant to the context hereof or excluded specifically, mean and
include its successors, assigns and administrators) of the FIRST PART
AND
M/s <Name>.,<Address>, Phone :<Phone Number>, Fax :<Fax No> (hereinafter referred to as
<‘NAME’>), which expression shall, unless repugnant to the context hereof or excluded
specifically, mean and include its successors, assigns and administrators) of the SECOND PART
Both the RSRTC and <‘NAME’>), shall hereinafter be referred to individually as ‘Party’ and
collectively as ‘Parties’ in this Contract.
WHEREAS
a) The RSRTC, party to the FIRST PART invited RFP vide no. ……….. Dated ………2020 and
subsequent corrigendum (hereinafter called as “RFP”).
b) The <NAME OF BIDDER>, party to the SECOND PART has submitted its offer for such services
in accordance with all the terms and conditions stipulated in the RFP.
c) The FIRST PART has placed work order to SECOND PART vide order no. ………………………. dated
……………. for the aforesaid works for a period of four years as per terms and conditions
mentioned in the RFP and this Agreement and whereas the SECOND PART has deposited a
sum of Rs. …………../- as a Performance Security Deposit as per Rajasthan Transparency in
Public Procurement Act, 2012 and Rules, 2013.
d) The SECOND PART has agreed to provide services as per terms and condition of the RFP,
including the terms of this Agreement, and subsequent corrigendum would be treated as a
part of this Agreement.
e) The terms and conditions laid down in the NIB/RFP documents, work order of contract; Bid
Submission Sheet and the Price Schedule submitted by the bidder; and all other relevant
documents attached with NIB/RFP shall be deemed to form and be read and constructed as
part of this Agreement.
f) In consideration of the foregoing and the mutual covenants and promises contained herein
and other good and valuable consideration the receipt and adequacy of which is hereby
acknowledged, the parties intending to be bound legally, agree as follows:

2020
NOW THIS AGREEMENT WITNESSETH AND IT IS HEREBY AGREED BY AND BETWEEN THE
PARTIES HERETO AS FOLLOWS:
In this Agreement unless the contest otherwise requires:
 “Agreement” means this Agreement, the Schedules attached hereto and the agreed
terms as set out in the RFP including any amendments and modifications to the above
from time to time.
 “Confidential Information” means any information disclosed to or by any Party to this
Agreement and includes any information in relation to the Parties, including any such
information that may come to the knowledge of the Parties hereto by virtue of this
Agreement that is :
by its nature confidential or by the circumstances in which it is disclosed
confidential; or
designated by the disclosing Party as confidential or identified in terms
connoting its confidentiality;
But does not include information which is or becomes public knowledge other
than by a breach of this Agreement;
 “Document” means any embodiment in any text or image however recorded and
includes any data, text, images, sound, voice, codes or/and databases or microfilm or
computer generated micro fiche’
 “Contract period” shall refer to three years.
 “Services” means all such services that are set out in the Scope of work as per RFP and
includes any amendment, modification, clarification and addition to such Scope of work,
as the RSRTC may deem fit and mutually decide upon by both the parties during the
Term of this Agreement in order to enable the performance of the System, as set out in
this Agreement;
 Bidding Authority refers to Executive Director (Traffic), RSRTC, Jaipur.
INTERPRETATION:
 In this Agreement unless a contrary intention is evident
 The clause headings are for purposes of convenience of reference only and do not form
part of this Agreement
 unless otherwise specified a reference to a clause number is a reference to all of its sub-
clauses
 Unless otherwise specified a reference to a clause, sub-clause or Schedule is a reference
to a clause, sub-clause or Schedule of this Agreement including any amendments or
modifications to the same from time to time.

2020
 A word in the singular includes the plural and a word in the plural includes the singular.
 A word importing a gender includes any other gender,
 A reference to a person includes a partnership and a body corporate;
 A reference to legislation includes legislation repealing, replacing or amending that
legislation;
 Where a word or phrase is given a particular meaning it includes the appropriate
grammatical forms of that word or phrase which have corresponding meanings.
 In the event of an inconsistency between the terms of this Agreement and the RFP, the
terms hereof shall prevail.
IN WITNESS WHERE OF the Parties here to have

hereunto set their hands and seal the day and
year first above written.
_______________ _______________________
_________ Authorized Signatory,
Executive Director (Traffic), SECOND PART
Rajasthan State Road Transport Corporation, ADDRESS
Head Office, Jaipur
Witnesses :
Witnesses : ______________________
______________________ ______________________
______________________ ______________________
_____ ______________________
_________________
______________________

2020
23. ANNEXURES:
Annexure-1
Covering letter for technical bid:
To,
Executive Director (traffic)
RSRTC Head Office,
ParivahanMarg, C-Scheme
Jaipur- 302001
Sir,
Having examined the RFP Document the receipt of which is hereby duly
acknowledged, I/we, the undersigned, offer to “XXXX.” under the project ‘XXX’ in
RSRTC as required and outlined in the RFP.
I/ We undertake, if our bid is accepted, to develop the XXX in accordance with the
requirements.
I/ We agree to abide by this bid for a period of three months after the date fixed for
bid opening and it shall remain binding upon us and may be accepted at any time
before the expiry of that period. Until a formal contract is prepared and executed,
this bid, together with your written acceptance thereof and your notification of
award shall constitute a binding Contract between us.
We agree to the terms & conditions mentioned in the RFP document.

Dated this _________________ day of ___________
Signature (in the capacity of)

Duly authorized to sign Bid for and on behalf of
Seal of the Company

2020
Annexure-2
Declaration by the Bidder
In relation to my/our Bid submitted to ……………………………………………………for

procurement of ………………………………..in response to their Notice Inviting Bids
No………………………………………….Dated……………………I/we hereby declare under Section
7 of Rajasthan Transparency in Public Procurement Act, 2012 & Rules 2013 that:
1. I/we possess the necessary professional, technical, financial and managerial
resources and competence required by the Bidding Document issued by the
Procuring Entity;
2. I/we have fulfilled my/our obligation to pay such of the taxes payable to the
Union and the State Government or any local authority as specified in the
Bidding Document;
3. I/we are not insolvent, in receivership, bankrupt or being wound up, not have
my/our affairs administered by a court or a judicial officer, not have my/our
business activities suspended and not the subject of legal proceedings for any of
the foregoing reasons;
4. I/we do not have, and our directors and officers not have, been convicted of an
criminal offence related to my/our professional conduct or the making of false
statements or misrepresentations as to my/our qualifications to enter into a
procurement contract within a period of three years preceding the
commencement of this procurement process, or not have been otherwise
disqualified pursuant to debarment proceedings;
5. I/we do not have a conflict of interest as specified in the RTPP-Act, Rules and the
Bidding Document, which materially affects fair competition;
6. I/We hereby declare that the in the preparation and submission of proposal,
I/We have not acted in collusion with any other bidder and not done any act,
deed or thing which is or could be regarded as anti-competitive.
7. I/We hereby further declare that I/we have not offered nor will offer any illegal
gratification in cash or any other kind to any person or agency in connection with
the instant proposal.
Date: Signature of the Bidder
Place: Name:
Designation:
Address:
Seal of the Company

2020
Annexure-3
Format for “Request Clarification”
All queries for the pre-bid meeting needs to be submitted in the following format (both soft
copy and hard copy) as mentioned in “Key Events and Dates” clause

Bidders request for clarification
Name of Organization
submitting the request.
Name and Designation of
person submitting the
request.
Full address of the
Organization including
Phone/ Fax & e-mail point of
contact.
Telephone
FAX
E Mail Address
Bidding document reference Content of RFP requiring Points of clarification
(s) (page no. & section no.) clarification required
Pre-bid queries will be entertained only for those bidders who have purchased the RFP.
Place:
Date:
Name & Signature:
Company Seal:

2020
Annexure-4
Compliance with the Code of Integrity and No Conflict of Interest:
Any person participating in a procurement process shall-

(a) not offer any bribe, reward or gift or any material benefit either directly or
indirectly in exchange for an unfair advantage in procurement process or to
otherwise influence the procurement process;
(b) not misrepresent or omit that misleads or attempts to mislead so as to obtain a
financial or other benefit or avoid an obligation;
(c) not indulge in any collusion, Bid rigging or anti-competitive behavior to impair
the transparency, fairness and progress of the procurement process;
(d) not misuse any information shared between the procuring Entity and the Bidders
with an intent to gain unfair advantage in the procurement process;
(e) not indulge in any coercion including impairing of harming or threatening to do
the same, directly or indirectly, to any party or to its property to influence the
procurement process;
(f) not obstruct any investigation or audit of a procurement process;
(g) disclose conflict of interest, if any; and
(h) Disclose any previous transgressions with any Entity in India or any other country
during the last three years or any debarment by any other procuring entity.
Conflict of Interest:-
The bidder participating in a bidding process must not have a Conflict of Interest.
A Conflict of Interest is considered to be a situation in which a party has interests
that could improperly influence that party’s performance of official duties or
responsibilities, contractual obligations, or compliance with applicable laws and
regulations.
B Bidder may be considered to be in Conflict of Interest with one or more parties
in a bidding process if, including but not limited to:
a. Have controlling partners/ shareholders in common; or
b. receive or have received any direct or indirect subsidy from any of them; or
c. have the same legal representative for purposes of the Bid; or
d. have a relationship with each other, directly or through common third parties,
that puts them in position to have access to information about or influence on
the Bid of another Bidder, or influence the decisions of the Procuring Entity
regarding the bidding process; or
e. the Bidder participates in more than one Bid in a bidding process. Participation
by a Bidder in more than one Bid will result in the disqualification of all Bids in
which the Bidder is involved. However, this does not limit the inclusion of the

2020
same subcontractor, not otherwise participating as a Bidder, in more than one

Bid; or
f. the Bidder or any of its affiliates participated as a consultant in the preparation
of the design or technical specifications of the Goods, Works or Services that are
the subject of the Bid; or
g. Bidder or any of its affiliates has been hired (or is proposed to be hired) by the
Procuring Entity as engineer-in-change/ consultant for the contract.

2020
Annexure-5
Grievance Redressal during Procurement Process:
The designation and address of the First Appellate Authority is MD,RSRTC

The designation and address of the Second Appellate Authority is Chairman, RSRTC
(1) Filing an appeal

If any Bidder or prospective bidder is aggrieved that any decision, action or omission of
the Procuring Entity is in contravention to the provisions of the Act or the Rules or the
Guidelines issued thereunder, he may file an appeal to First Appellate Authority, as specified in
the Bidding Document within a period of ten days from the date of such decision or action,
omission, as the case may be, clearly giving the specific ground or grounds on which he feels
aggrieved:
Provided that after the declaration of a Bidder as successful the appeal may be filed only
by a Bidder who has participated in procurement proceedings:
Provided further that in case a Procuring Entity evaluates the Technical Bids before the opening
of the Financial Bids, an appeal related to the matter of financial Bids may be filed only by a
Bidder whose Technical Bid is found to be acceptable.
(2) The officer to whom an appeal is filed under pare (1) shall deal with the appeal as
expeditiously as possible and shall endeavour to dispose it of within thirty days from the
date of appeal.
(3) If the Officer designated under para (1) fails to dispose of the appeal filed within the
period specified in para (3), or if the Bidder or prospective bidder or the Procuring Entity
is aggrieved by the order passed by the First Appellate Authority, the Bidder or
prospective bidder or the procuring Entity, as the case may be, may file a second appeal
to Second Appellate Authority specified in the Bidding Document in this behalf within
fifteen days from the expiry of the period specified in para (2) or of the date of receipt
of the order passed by the First Appellate Authority, as the case may be.
(4) Appeal not to lie in certain cases

No appeal shall lie against any decision of the Procuring Entity relating to the following matters,
namely:-
(a) determination of need of procurement;
(b) provisions limiting participation of Bidders in the Bid Process;
(c) the decision of whether or not to enter into negotiations;
(d) cancellation of a procurement process;
(e) applicability of the provisions of confidentiality.
(5) Form of Appeal
(a) An appeal under para (1) or (3) above shall be in the annexed Form along with as many
copies as there are respondents in the appeal.

2020
(b) Every appeal shall be accompanied by an order appealed against, if any, affidavit
verifying the facts stated in the appeal and proof of payment of fee.
(c) Every appeal may be presented to First Appellate Authority or Second Appellate
Authority, as the case may be, in person or through registered post or authorised
representative.
(6) Fee for filling appeal

(a) Fee for first appeal shall be rupees two thousand five hundred and for second appeal
shall be rupees ten thousand, which shall be non-refundable.
(b) The fee shall be paid in the form of bank demand draft or banker’s cheque of Scheduled
Bank in India payable in the name of Appellate Authority concerned.
(7) Procedure for disposal of appeal
(a) The First Appellate Authority or Second Appellate Authority, as the case may be, upon
filing of appeal, shall issue notice accompanied by copy of appeal, affidavit and documents, if
any, to the respondents and fix date of hearing.
(b) On the date fixed for hearing, the First Appellate Authority or Second Appellate
Authority, as the case may be, shall,-
(i) hear all the parties to appeal present before him; and
(j) peruse or inspect documents, relevant records or copies thereof relating to the matter.
(c) After hearing the parties, perusal or inspection of documents and relevant records or
copies thereof relating to the matter, the Appellate Authority concerned shall pass an order in
writing and provide the copy of order to the parties to appeal free of cost.
(d) The order passed under sub-clause (c) above shall also be placed on the State Public
Procurement Portal.

2020
[See Rule 83]

Memorandum of Appeal under the Rajasthan Transparency in Public Procurement Act, 2012
Appeal No. …………………… of ………………………
Before the …………………………………… (First/Second Appellate Authority)
1. Particulars of appellant:
(i) Name of the appellant:
(ii) Official address, if any:
(iii) Residential address:
2. Name and address of the respondent(s):
(i)
(ii)
(iii)
3. Number and date of the order appealed against And name and designation of the
officer/authority who passed the order (enclose copy), or a statement of a decision, action or
omission of the Procuring Entity in contravention to the provisions of the Act by which the
appellant is aggrieved:
4.If the Appellant proposes to be represented By a representative, the name and postal
address
of the representative:
5.Number of affidavits and documents enclosed with the appeal:
6.Grounds of appeal: ………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………….…
………….. (Supported by an affidavit)
7.Prayer:
…………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………
…………………………………………
Place ………………………………….
Date …………………………………..
Appellant’s Signature

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RFP for booking the tickets of RSRTC buses (A/c, non-A/c) through Application

Programming Interface (API) from various channel partners

Rajasthan State Road Transport Corporation

Signature and Seal of the Bidder Page 1 of 28

Signature and Seal of the Bidder Page 2 of 28

Signature and Seal of the Bidder Page 3 of 28

Rajasthan State Road Transport Corporation is the Rajasthan State Government

2. PURPOSE OF THE BID:

Signature and Seal of the Bidder Page 4 of 28

7. CORRESPONDENCE AND SUBMISSION DETAILS:

Bid Inviting Authority:

Contact for Technical Issues:

Signature and Seal of the Bidder Page 5 of 28

S.No. Event’s Name Date & Time

Signature and Seal of the Bidder Page 6 of 28

Signature and Seal of the Bidder Page 7 of 28

10. BID SECURITY DEPOSIT:

Signature and Seal of the Bidder Page 8 of 28

11. PERFORMANCE SECURITY DEPOSIT:

Signature and Seal of the Bidder Page 9 of 28

13. INSTRUCTION TO BIDDER:

Signature and Seal of the Bidder Page 10 of 28

12.6 Authorized Signatory

12.7 Period of Validity of Bid

Signature and Seal of the Bidder Page 11 of 28

12.8 Last date of Receipt of the Bid

12.9 Evaluation of Bid

12.10 Post Qualification and Award Criteria

Signature and Seal of the Bidder Page 12 of 28

14. SCOPE OF WORK:

Signature and Seal of the Bidder Page 13 of 28

15. PROJECT IMPLEMENTATION PLAN:

16. CONTRACT PERIOD:

17. LIQUIDATED DAMAGE:

Signature and Seal of the Bidder Page 14 of 28

18. SERVICE LEVEL AGREEMENT/PENALTIES:

Not refunding correct

Fraudulent practices such as

Helpdesk/ Customer care/Escalation Matrix

Name of the Representatives

Mobile No/ Landline Number

Toll Free Number

Signature and Seal of the Bidder Page 15 of 28

Default is said to have occurred:

20. DISPUTE RESOLUTION:

Signature and Seal of the Bidder Page 16 of 28

(iv) Executive Director (Legal)

21. FINANCIAL BID:

S.No. Type of Bus Services Service Charges in Rs.

2. All Super Luxury/ Luxury Services Rs. Xxx/- Per Ticket

Signature and Seal of the Bidder Page 17 of 28

22. DRAFT AGREEMENT:

Signature and Seal of the Bidder Page 18 of 28

In this Agreement unless the contest otherwise requires:

Signature and Seal of the Bidder Page 19 of 28

IN WITNESS WHERE OF the Parties here to have

Signature and Seal of the Bidder Page 20 of 28

We agree to the terms & conditions mentioned in the RFP document.

Signature (in the capacity of)

Seal of the Company