Organizational Behavior

Chapter-1
Demonstrate the importance of interpersonal skill in the workplace?

Interpersonal skills are very important in the workplace. They help people
communicate well, work together, and solve problems. Good interpersonal skills make
it easier to share ideas and understand each other. This leads to better teamwork and a
positive work environment. Managers value these skills because they improve
productivity and reduce conflicts. Overall, strong interpersonal skills are key to a
successful and harmonious workplace.
Describe the manager’s functions roles and skills?
Functions: Managers plan, organize, lead, and control. They set goals, arrange tasks,
motivate teams, and monitor progress.
Roles: Managers act as leaders, communicators, decision-makers, and organizers.
They lead by example, share information, solve problems, and ensure tasks are done
efficiently.
Skills: Effective managers need good communication, problem-solving, time
management, leadership, and adaptability skills. They must communicate clearly, find
solutions quickly, manage their time well, inspire their team, and adjust to changes.
Managers use these functions, roles, and skills to create a positive work environment
and achieve the organization’s goals. They ensure that the team works well together
and that everyone is motivated to do their best.
Mintzberg's managerial roles and management skill
Mintzberg’s managerial roles are in three groups:
Interpersonal: Managers are figureheads, leaders, and liaisons. They represent the
company, motivate workers, and connect with others.
Informational: Managers monitor, share, and speak for the organization. They gather,
distribute, and communicate information.
Decisional: Managers make decisions as entrepreneurs, problem solvers, resource
allocators, and negotiators. They solve issues, manage resources, and make deals.
To do these roles well, managers need skills like good communication, problem-
solving, and decision-making.
Define Organizational behavior
Organizational behavior is the study of how people act at work. It looks at how
individuals and groups behave and communicate, helping us understand what makes
employees happy, how they interact, and how they can work well together. This
knowledge helps companies make jobs more enjoyable, improve how well people
work, and create a better work environment. It combines ideas from psychology,
sociology, and anthropology to understand and manage people in the workplace.
Effective vs successful managerial interpersonal skill
Effective managers and successful managers have different goals.
Effective managers focus on making their team work well together. They ensure tasks
are done correctly and on time. They listen to their team, solve issues, and keep
everyone motivated. Their main goal is to get the best results for the company.
Successful managers, however, are more focused on their own career. They spend
time building connections with higher-ups to get promotions and move up the career
ladder quickly.
In short, effective managers focus on team success, while successful managers focus
on their own success. Both use people skills, but their priorities are different.
Chaper-2
What is diversity? Discuss various from of diversity
Diversity means having different types of people in a group. This includes differences
like race, gender, age, religion, culture, and more. Diversity is important because it
brings unique ideas and helps people learn from each other.
Here are some forms of diversity:
 Cultural Diversity: People from different cultures bring their own customs
and ideas.
 Gender Diversity: Having both men and women working together.
 Age Diversity: Includes both younger and older people, giving a range of
experience.
 Religious Diversity: People from different religions, respecting each person’s
beliefs.
 Ability Diversity: Involves people with different physical or mental abilities,
giving equal chances to everyone.
 Linguistic Diversity: People who speak different languages, which can help
connect with more people.
Each type of diversity helps create a place where everyone feels included and can
share their unique point of view. This leads to stronger teamwork and new ideas.
What is stereotype? Verify discuss about it
A stereotype is a fixed idea or belief about a group of people that may not be
true. It means thinking all people in a group are the same, even though they are
different. For example, saying "all teenagers are careless" or "all elderly people
are weak" are stereotypes.
Stereotypes can be harmful because they ignore individual differences and can
lead to unfair treatment. They may create barriers between people and cause
misunderstandings. By avoiding stereotypes, we can see people for who they
really are and treat them with respect. This helps build a more open and
accepting world.
In a short discuss about biographical characteristics
Biographical characteristics are important features that help define a person.

Here are some key characteristics:
1. Age: Refers to how old a person is. Different age groups may have
different perspectives and experiences.
2. Gender: This means whether someone identifies as male, female, or non-
binary. Gender affects how people are treated and what opportunities they
have.
3. Race and Ethnicity: These refer to a person’s background, including
their cultural heritage and physical traits. This diversity enriches society.
4. Disability: This includes physical or mental challenges that affect daily
life.
5. Hidden Disability: These are disabilities that are not visible, like mental
health issues or learning disabilities, but still impact a person’s life.
Discuss very briefly the level of diversity
Diversity exists at different levels.
1. Individual level means differences between each person, like personality,

skills, or values.
2. Group level looks at diversity within teams, where people may have
different backgrounds or experiences.
3. Organizational level means diversity across the whole company,
including hiring people from different races, genders, or ages.
Each level of diversity brings unique ideas and perspectives. When these levels
work well together, they create a more inclusive and innovative workplace.
Embracing diversity at all levels helps people feel respected and valued, which
leads to better teamwork and stronger results.

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Chapter-1

Demonstrate the importance of interpersonal skill in the workplace?

Effective managers and successful managers have different goals.

Here are some forms of diversity:

What is stereotype? Verify discuss about it

In a short discuss about biographical characteristics

Biographical characteristics are important features that help define a person.

Discuss very briefly the level of diversity

Diversity exists at different levels.

1. Individual level means differences between each person, like personality,

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