WEEK 6

演講主題: HR，和HR以外

講者:
• Eugene Chen | HRBP, AWS
Taiwan
• James Tsai | Educate Business
Development Manager, AWS
Taiwan
• Pay attention to corporate culture &
industrial trend
• Amazon Web Service: Writing skills
• AWS Educate

• Eugene’s Personal Experience

 Unit 3
Effective Resumes Writing Skills
Resume Categories: Header
Examples of Objective

1. Summer internship with Nevis Environmental

2. To obtain the position of Mechanical Engineering
Summer intern with Precision Edge Surgical Products
Company.
3. Seeking a position as a clinical practice assistant for
a health maintenance organization, utilizing my award-
winning writing, research, and leadership skills.
4. Seeking a position at XYZ Company where I can maximize
my 10+ years of management, quality assurance, program
development, and training experience.
Examples of Summary/Skills

1. - Thorough knowledge of French culture

- Excellent interpersonal communication and presentation
skills
- Mastery of all Microsoft Office programs

2. - Outstanding performance record and proven

interpersonal skills in diverse setting
- Ability to anticipate needs for success in high-budget
operations
Examples of Education
Resume Categories: Education
4. Can include relevant coursework, special projects, a minor
or area of emphasis, certifications, etc.
Resume Categories: Education
5. Can list study abroad or international experiences here or
under their own category
Resume Categories: Education

6. Include your overall or major GPA if it is high.

(3.5/4 or above)

– overall GPA — departmental GPA

– major/minor GPA — last two year GPA

– senior GPA / last 60 GPA

Resume Categories:
Work Experience
1. Be sure to include paid employment (full and part time),
and internships.
2. Reverse chronological order is expected.
3. Be sure to include job title, company, city, state (or
country), and dates of employment for each position.
Resume Categories:
Work Experience
Resume Categories:
Work Experience
5. Give details of your accomplishments and responsibilities
rather than a general list of duties
Examples of Work Experience

 Provided excellent customer service

<Better>  Recognized for providing exceptional customer

service

<Best>  Recognized by clients and management for

exceptional service through comment cards and
evaluations
Examples of Work Experience

• Worked with employees in a restaurant setting

<Better> • Recruited, hired, trained, and supervised more than

20 employees in a restaurant

<Best>
• Recruited, hired, trained, and supervised more than
20 employees in a restaurant resulting in $2 million in
annual sale
Effective Descriptions

Action Verb + Subject + Rationale/ Result

1. Provided customer service for upOrganized

to one hundred customers daily.
2. Coordinated business conference and networking reception for 50
business professionals and 500 students.
3. Assisted reporters with research and fact-checking.
4. Effectively trained new personnel on diverse detailed procedures.
5. Visually inspected, counted and stored supplies and equipment.
Resume Categories:
Work Experience
6. Use bulleted statements that begin with POWER WORDS
(Do not begin words with “Responsible for..”)

“Responsible for writing operational procedures”

“Wrote seven operational procedures that were approved by

senior management and subsequently used by over
10,000 employees”
Resume Categories:
Work Experience

“Have experience with PHP programming.”

“Programmed a fully interactive customer order

system using PHP.”
 Use Power Verbs

• Try not to use passive verbs

learned, helped, participated…

• Use more active/power verbs

initiated, coordinated, constructed,
created, provided, led….

Handout , p20-21
Handout , p23-45
Resume Categories:
Work Experience
8. Quantify your accomplishments. Numbers make strong
statements and can enhance credibility.

Before: Supervised front desk of the residence hall

After: Supervised 8 front desk employees to ensure excellent

customer service to 150 residents
Resume Categories:
Work Experience
8. Quantify your accomplishments. Numbers make strong
statements and can enhance credibility.
Quantifying Accomplishments
1. Supervise 10 committee members and assign
responsibilities
2. Serve as the director for all recruitment events,
2 per week for weeks
3. Placed 4th in class competition for professional
presentations
4. Prepared work schedules for 6 servers and 6
server assistants
5. Coordinated and facilitated recreational
programs for 50 children, age 12 to 18
Resume Categories:
Work Experience
9. Avoid jargon and acronyms (consider your audience).

10. Use present tense verbs for things you are still doing and
past tense verbs for things you are no longer doing
Resume Categories:
Work Experience
Resume Categories:
Work Experience
11. Can organize professional experience into separate
categories. (The Combined Format!)
– Marketing experience/ Research experience

– Related work experience / Other work experience

– Work experience / Related experience

Examples of Work Experience
O*Net OnLine https://www.onetonline.org/

O*NET OnLine is an application

that was created for the general
public to provide broad access to the
O*NET database of occupational
information.

O*NET OnLine is sponsored by the

U.S. Department of Labor,
Employment & Training
Administration,
and developed by the National
Center for O*NET Development.
Resume Categories:
Activities/ Interests/ Leadership
1. List the most relevant activities, including
college, community, volunteer, professional, cross-cultural,
and occasionally, outstanding high school activities.
2. For each activity list: title, organization name, city, state or
country, and dates.
3. Add brief explanatory details of the position and your
accomplishments.
4. Include hobbies and interests only if they are relevant to
your field
Example: Student Activity

Member, Campus Christian Fellowship

• Worked on fundraising team for organization
• Attended twice-weekly meetings

Problem:
Forget to highlight the results and your achievement
Example: Student Activity

Fundraiser, Campus Christian Fellowship

• Solicited local businesses for donations
• Designed promotional materials using Adobe
Illustrator and InDesign
• Wrote press releases which were picked up for
publication in four local media outlets
• Helped plan auction which raised $2,000 for
organization
Example: Student Activity

Senior News Reporter - Student Newspaper

• Established mastery of AP style
• Improved interview and communication skills
• Learned how to work with group of people

Problem:
What was the scale of your work? How much did you
write? How many people did you manage, if any?
Example: Student Activity

Senior News Reporter - Student Newspaper

• Wrote two articles per deadline, two deadlines per
week
• Reported on town/courts and student government
association
• Managed assignments for two intern news
reporters
• Contributed around 50 published and bylined
articles per semester
Example: Student Activity

Social Media Coordinator, Circle K

• Managed Twitter, Facebook accounts for 200-
member club
• Increased web traffic by 25 percent, Facebook fans
by 200, Twitter followers by 275
• Built website using Joomla
• Turned in monthly report of clicks and referrers
Example: Volunteering Experience

Use a consistent format!!!!!!

Example: Sport Teams
Useful Phrases:
Student Group Leaders
• Led monthly all-group meetings, and bi-weekly leadership meetings
• Instituted new marketing plan to overhaul recruitment practices resulting in 45%
increase in membership
• During two year tenure, increased member participation in ____ by ____%
• Mediated member disagreements, particularly related to allocation of funds
• Represented group on various campus-wide committees to advocate for ______
issues
• Communicated regularly with other student organizations, administrative offices,
faculty and community members
• Coordinated logistics for annual student conference in _________
• Acted as emcee for ____ fundraiser which raised over $____ for ______
• Generated discussion topics for weekly brown bag lunch series
• Identified and secured speakers for _______ event
• Revitalized group’s social media presence, including the addition of Twitter and
YouTube, leading to improved member involvement
Useful Phrases:
Student Group Leaders
• Organized and participated in committee meetings and club activities, as needed.
• Developed budget of the club and managed its budgeting affairs, efficiently.
• Identified and contacted appropriate sponsors and supporters, to facilitate club
growth.
• Interpreted and adhered to all rules and regulations of the club, diligently.
• Developed and maintained cordial relationships with all club members.
• Directed and supervised overall operations and staff activities of the club.
• Reviewed and revised all existing club policies and objectives, efficiently.
• Planned, created, and implemented highly effective club development plan.
• Contacted all club members and informed them about committee actions, on
time.
• Oversaw and assisted in preparation and maintenance of club records and activity
reports.
• Attended and participated in various events as club’s representative.
Useful Phrases:
Food Services Worker
• Communicated regularly with supervisors and co-workers to ensure timely and
efficient set-up of large-scale events
• Conducted regular detailed inventory of stock to ensure accurate documentation
for purchasing manager
• Assisted in training new staff; edited and updated training manual to include time-
saving tips
• Managed customer complaints professionally and promptly
• Organized and cleaned work station regularly to ensure safe, efficient work
environment
• Assisted in other workstations as needed; floated between stations whenever
necessary
• Adapted easily to new equipment and procedures; assisted other staff in making
transition
• Collaborated with supervisors and co-workers to resolve staffing coverage concerns
Useful Phrases: Tutoring
• Explained complex concepts using easy-to-understand terms
• Worked with students aged ___ to ____
• Developed action plans based on students’ and educators’ academic goals
• Communicated with parents and teachers to update them on student progress
• Worked closely with five high school math students to increase comprehension
and grades resulting in an average of 1.2 point increase in GPA
• Participated in annual mandatory training sessions and voluntary training
workshops offered by Tutoring Center
• Coordinated schedules with 8 students to provide weekly tutoring session
• Assisted in training new tutors, including review of documentation procedures
and confidentiality policy
• Taught theory of ____, including concepts of ____, ____ and ____
• Work effectively with students with diverse learning needs and cultural
backgrounds
 Useful Phrases:
Administration Office Worker
• Represented university to campus visitors, including prospective students, parents, alumni and
community members
• Answered questions about ____ College and local community
• Wrote original content for Admissions Blog, read by prospective students and parents
• Helped set up for special visit days and Admissions events
• Entered data into Banner database, maintaining accuracy and strict confidentiality
• Answered phones and called prospective students
• Participated in regular staff meetings
• Offered suggestions for improving campus tour procedure, all of which were adopted
• Consistently recognized by visitors for providing engaging and interesting campus tours
• Trained new student workers, both on the job and during week-long training
• Provided front desk coverage as needed
• Performed variety of administrative tasks, including filing, photocopying, faxing, checking and
sending emails, preparing mass mailings, etc.
• Revitalized group’s social media presence, including the addition of Twitter and YouTube, leading
to improved member involvement
Simplified Versions:
Activities/ Interests/ Leadership
CAMPUS LEADERSHIP
•President, French Club, 2013 - Present
•Secretary, Alabama International Relations Club, 2012 - 2013
•Marketing Chair, International Festival Board, 2012 - 2013

VOLUNTEER ACTIVITIES
•Tutor, Riverside Middle School, Northport, AL, 2011 - Present
•Host/Guide, International Festival, Tuscaloosa, AL, 2011 - 2013

Why detailed information is not provided??

Simplified Versions:
Activities/ Interests/ Leadership
Resume Categories: Honors/Awards

1. Optional category
2. Include honors, scholarships, fellowships, grants, or
patents here. Only use this section if you have several
items to list.
3. If you have only one or two honors, you can include them
in the EDUCATION Section or a combined
ACTIVITIES/HONORS section
Examples: Honors/Awards

1. Dean’s List, 4 of 5 semesters; Provost Scholarship; Buckeye

Pharmaceutical Scholarship
2. Recipient of 6 academic scholarships
3.
• Andrew’s Scholar, 2017 – for commitment to community
service
• Notre Dame Scholar, 2016 – for academic excellence
• Dean’s List – Every Eligible Semester
Resume Categories: Skills

You may want to consider a special skills section to highlight

skills you have, including
• computer hardware or software
• foreign languages
• certifications/ licensure/ patents
• research or lab skills
(techniques, procedures, equipment, software, etc.)
 Examples: Skills
Language: Fluent in _________; Conversational Proficiency in ______
Language:
1. Mandarin Chinese: Native
2. Taiwanese: Native
3. English: Fluent
Examples: Skills
Resume Categories:
Professional Organizations
1. List any relevant professional associations you belong to

2. Include membership dates and any leadership or

committee positions you have held

MEMBERSHIPS
•Graduate International Business Association, Executive Member,2006 - Present
• Institute of Management Sciences, Member, 2004 - Present
• Institute of Industrial Engineers, Member, 2003 - Present
Resume Tips for Specific Fields
Resume Tips for Specific Fields

Arts and Communication

1. Portfolios/work samples are often required and
should be noted on resume.
2. Graphics are invited in this field
3. For journalism opportunities, include fluency in other
languages
Resume Tips for Specific Fields
Business
1. Business employers are interested in results.
Highlights specific achievements, times when
you exceeded goals, etc.
2. Quantify your experience.
3. Stress tangible leadership experience when listing
extracurricular involvement.
4. List transferable skills such as time management,
conflict resolution and decision making.
Resume Tips for Specific Fields

Life science
1. Research and lab techniques should be listed
2. List scientific techniques you are most familiar
with or have recently used.
3. Healthcare jobs place a strong emphasis upon
communication skills, including bilingual ability.
4. Include science organization memberships.
Resume Tips for Specific Fields
Technology
1. Include technical courses/projects to support
interest and objective.
2. Break technical skills into subcategories.
(i.e., Operating Systems, Hardware, Software,
Networking and Programming Languages).
3. Be sure your resume is loaded with keywords
denoting skills.
4. Including both technical and non-technical
work experience demonstrates experience
working in professional
Writing Tips for New Graduates
Resume Tips for New Graduates
1. Don’t feel limited by the “traditional” resume examples.

2. Be creative with your sections.

Optional Sections:
• Relevant Coursework
• Lab work
• Honors and awards
• Activities
• Lists of relevant and/or transferable skills
• Objective, or statement of interests
Resume Tips for New Graduates
4. What about High School?
-Exchange programs or international experiences
-Special camps or workshops
-Certifications you earned in high school that are still
transferable

5.Types of experience you may want to list:

• Volunteer experience
• Hands-on class projects
• Tutoring
• Campus/ National organizations and memberships
• Study abroad or brief international experiences
Resume Categories: References

 Selecting people

 Ask permission

 Help your references

 When to submit references

Resume Categories: References

1. Do not list references on your resume!

2. “References Available Upon Request” ?!
3. Prepare a separate reference page and include your own
contact information at the top of your page.
4. For each reference list: name, title, company, complete
mailing address, email, phone, and fax.
Mistakes to Avoid

1. Not tailoring to each position

2. Listing irrelevant qualifications
3. Including information that is too personal
4. Description statements are too wordy and not results-
oriented
5. Listing references
6. Typos and spelling errors
7. Font is too small
8. Not enough white space
How to tailor your resume

What to keep:
• Personal contact information
• Education section
• The overall outline and structure
How to tailor your resume

What to change:
• Professional summary or objective statement
• Career accomplishments and highlights
• Skills and strengths
• Additional experience
• Layout and style
• The order of your work history
Resume Rubric Handout, p22
 Assignment
1. Find a job that you are
interested in and print out the
job ad. Bring a hard copy to
the class next time.
2. Draft your resume and bring a
hard copy to the class next
time.
 Watch & Learn
Video 1 :How To Build The Ultimate Professional
Resume: Video Tutorial and Template
https://www.youtube.com/watch?v=RKM_LZ0ujX8&list=PLxjGQaV8rAh1glEkrBHNksnV-
KyVIHGGi 18m01s

Video 2: How to Get Your Resume Noticed by

Employers in 5 Seconds Guaranteed
https://www.youtube.com/watch?v=bc0VAHE9CiU 11m01s

Video 3: This One Trick Will Make Your College Resume

Stand Out
https://www.youtube.com/watch?v=IxhdjXecGuw&list=PLxjGQaV8rAh1glEkrBHNksnV-
KyVIHGGi&index=4 6m52s