Soho Privacy
Soho Privacy
Soho Privacy
1. Introduction
You should read this Privacy Notice so that you know what we do
with your personal data. Please also read any other privacy notice
that we may provide to you from time to time that may apply to our
use of your personal data in speci c circumstances.
Please see the 'How to contact us' section at 16 below for details
about how to contact us.
2. Explanation of terms
When you visit, use or navigate our Sites, we may process certain
information about you automatically. This information does not
reveal your speci c identity (like your name or contact information)
but may include device and usage information, such as your IP
address, browser and device characteristics, operating system,
language preferences, referring URLs, device name, country,
location, information about how and when you use our services,
and other technical information which may identify you. This
information is primarily needed to maintain the security and
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operation of our Sites, and for our internal analytics and reporting
purposes. Like many businesses, we also collect information
through cookies and similar technologies, which you can read more
about in our Cookie Policy
Please note that we may combine the personal data that you
provide to us with other information we collect about you when you
make a reservation through third-party services, such as online
restaurant/hotel reservation websites, so that we may process your
requests.
Where we don't need your personal data, we will make this clear,
for instance we will explain if any data elds in our forms are
optional and can be left blank.
Identity and Contact Information: rst name, last name, title, postal
address, email address and telephone numbers, driving licence,
passport, CCTV and photographs.
Payment information
You may choose to opt out of us holding your card or payment data,
although this means that you will need to re-supply us with card/
payment details to initiate your membership subscription fee, or for
the purpose of making any future purchases.
5. What are our lawful bases for processing your personal data?
Please see the table below for details of the different purposes for
which we use your personal data, as well as the lawful basis or
bases relied upon for each purpose of use:
Purpose
To evaluate your membership application: We will process your data
in order to assess your suitability for membership or to check you
maintain the conditions of Soho House's membership, when you
are asking for the renewal of your membership.
Purpose
Ful lment of reservation: We may process information relating to
your bookings. This includes bookings in our Houses, restaurants,
spas and gyms. The data may be processed for the purpose of
completing your room reservation/restaurant reservation.
Purpose
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Reservation communications: To communicate with you about your
visit to our Site and Digital Channels, Soho Houses, spas,
restaurants, gyms and Soho Works sites.
Purpose
Purchases: To process transactions, Soho House must collect data
such as your name, purchase, and payment information.
Purpose
Events: We also collect information regarding Soho House events,
attendance and ticketing which we require for the purposes of
completing your ticket purchase and attendance at the event. Soho
House also uses personal information about attendees to plan and
host corporate events, host online forums and social networks in
which event attendees may participate.
Purpose
Response to enquiries: We may process information contained in or
relating to any communication that you send to Soho House. This
data may include the communication content and metadata
associated with the communication.
Purpose
Marketing and promotions: To communicate news and promotions
to you relating to Soho House’s products and services, or other
marketing or promotional activities.
Purpose
To understand your preferences and interests: To be able to
improve the member’s experience.
Purpose
To enable you to socialise on our Site: For example, through Soho
Connect and our messaging platform and by allowing other
members to identify you via your shared interests if you consent to
this through our Site preferences.
Purpose
Proposers: To contact proposers you have indicated within your
application.
Purpose
Internal business purposes: For our internal business purposes,
such as data analysis, audits, market research, developing new
products, improving our services, obtaining statistical information,
identifying usage trends and visiting patterns, determining the
effectiveness of our promotions and meeting contractual
obligations.
Purpose
Your Preferences: To understand your preferences and interests
and be able to improve your experience of our goods and services
Purpose
Administrative and other communications: To send you important
information regarding our Sites, changes to our terms, conditions,
and policies, or other administrative information (e.g., information
about your reservations, such as reservation con rmations), to
enforce our terms and conditions and policies, to provide you with
customer/user support and to contact you for public health reasons
and to comply with government guidelines, regulations and
mandates.
Purpose
Our legal duties: To comply with legal and regulatory requirements
or demands in accordance with applicable law, a court order,
subpoena, or other legal process.
Purpose
Corporate Arrangements: To facilitate the sale or potential sale of
our business or part of our business.
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Lawful basis or bases
This processing is necessary for the purposes of our legitimate
interests.
We may also share your personal data with third party service
providers outside our group to provide us with services, such as
o card processing or payment service providers;
o credit reference agencies;
o IT suppliers and contractors (e.g. data hosting providers)
o analytics providers/ web analytics providers;
o providers of digital advertising services;
o event organisers and
o providers of CRM, marketing and sales software solutions.
We may also share your personal data with third parties who act as
controllers of that data.
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We may share your personal data with:
· consultants and professional advisors, including our lawyers and
accountants;
· prospective sellers, buyers or other third parties if we transfer,
purchase, reorganise, merge or sell any part of our business;
· business partners;
· courts and court-appointed persons/entities;
· trade associations;
· our insurers; and
· government departments and statutory and regulatory bodies,
including data protection regulators, law enforcement and tax/
revenue of ces.
We will keep your personal data only for as long as is necessary for
the purposes outlined in this Privacy Notice, or for the duration
required by any legal, regulatory, accounting or reporting
requirements, whichever is longer. We will only ever retain your
personal data for a limited period of time.
Soho House does not make automated decisions about, or pro le,
its clients or customers.
Right to data portability: You have the right to obtain from us (or to
have transferred to another controller) your personal data that we
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process by automated means on the basis of your consent or
necessity for a contract with you. We will provide the personal data
in a structured, commonly used and machine-readable format.
If you have a concern about our privacy practices, including the way
we handled your personal data, we would appreciate the
opportunity to put it right. However, you may be able to make a
complaint to your data protection regulator.
If you are located in the UK, you have the right to complain to the
Information Commissioner's Of ce (ICO) (https://ico.org.uk/).
If you are located in the EEA, you have the right to complain to the
competent data protection authority for your jurisdiction, a list of
which can be found at https://edpb.europa.eu/about-edpb/board/
members_en.
This Privacy Notice may contain links to other third party websites.
We are not responsible for the content of these other sites and you
should read the privacy notices provided by such websites.
If you have any questions about this notice or how we handle your
personal data, please contact our Data Protection Of cer at
[email protected].
APPENDIX 1
If the Israeli data protection and privacy laws are applicable to your
personal data, Section 12 of the Privacy Notice is replaced as
follows:
12. What are your personal data protection rights?
Under Israeli data protection and privacy laws, you have the
following rights in relation to your personal data:
2. Database Owner
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Please note that the equivalent term under the Israeli data
protection and privacy laws for "Controller" is "Database Owner".
APPENDIX 2
1. Children's data
·The right to obtain information of the public and private entities with
which the controller performed shared use of data; and
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·The right to obtain information on the possibility of not providing
consent and on the consequences of the refusal.
·In addition to the above rights, you may object to processing based
on one of the cases of exemption from consent, in case of non-
compliance with LGPD's provisions.
APPENDIX 3
Membership Applicants:
· Identi cation documents (such as your driving licence, birth
certi cate or passport). If you are under 27 years old, we will require
you to attach to your application a copy of your passport, driving
licence or birth certi cate in order to allow us to verify whether you
are eligible to the reduced under-27-years membership fee,
pursuant to the House rules, available here.*
· Nationality*
· Information you provide about your work, skills and/or interests
· Any other information you provide to us voluntarily to support your
application or that you disclose in your user pro le on our Sites
Members:
· Identi cation documents (such as your driving licence, birth
certi cate or passport)*
· Nationality*
· Membership information and information about your (current and
past) use of our facilities (including check in/out time and visit log
information)*
· CCTV and keycard information*
· Addition guests' names and identi cation documents*
· Reservation ful lment information, including details of your
bookings with us*
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· Information about the products and services you have purchased
from us*
· Information about your sign up to our events*
· Information you provide about your work, skills and/or interests
In the event that you do not provide such personal data, we may not
be able to provide you with our products and services.
Direct Marketing
We intend to use your personal data collected from you (including
your name and contact details) for direct marketing purposes (e.g.
to communicate news and promotions to you relating to our
products and services) and that we may not so use the data unless
we have received your consent or indication of no objection.
We do not give your data to third parties for their use in direct
marketing. If we ever want to do this, we will obtain your separate
consent.
While we seek to link only to sites that share our high standards
and respect for privacy, we cannot be responsible for the privacy
practices other websites use. By accessing other third party
websites or applications through our Sites, you are consenting to
the terms and privacy policies of those websites. It is possible that
other parties may collect personally identi able information about
your online activities over time and across different websites when
you use our Sites.
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Our Sites may include social media features, such as Facebook
“Likes” or “Recommend” buttons, Pinterest, Twitter, Tumblr, and
YouTube. These social media features may require cookies to be
set to function properly. These features may also collect personal
information such as your IP address. These features are governed
by the privacy notice/policy of the social media platform. Please
review the privacy notice/policy of the social media platforms to
learn how they protect your information.
Sold or Shared
We do not sell or share this information.
Source
Directly from you. For example, from forms you complete.
Sold or Shared
We do not sell or share this information.
Source
Directly from you. For example, from forms you complete.
Sold or Shared
We do not sell or share this information.
Source
Directly from you. For example, from forms you complete. Indirectly
from you. For example, from observing your actions on our Site.
Sold or Shared
We do not sell or share this information.
Source
No
Sold or Shared
We do not sell or share this information
Source
Indirectly from you. For example, from observing your actions on
our Site.
Sold or Shared
We do not sell or share this information
Source
Directly from you. For example, from forms you complete. Indirectly
from you. For example, from observing your actions on our Site.
Sold or Shared
We do not sell or share this information
Source
Directly from you. For example, from video you upload to our Sites.
Indirectly from you. For example, from observing your actions on
our Sites (from CCTV footage).
Sold or Shared
We do not sell or share this information
Source
Indirectly from you. For example, we may combine various piece of
personal information to develop inferences.
Sold or shared
We do not sell or share this information
Source
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Directly from you. For example, from forms you complete.
Sold or shared
We do not sell or share this information.
Right to Access
You have the right to access personal information that we may
collect or retain about you. If requested, we shall provide you with a
copy of your personal information which we collected as permitted
by the CCPA.
Right to Know
You have the right to request that we disclose the following about
your personal information, as de ned by the CCPA:
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· The speci c personal information we may collect;
· The categories of personal information we may collect;
· The categories of sources from which we may collect your
personal information;
· The business purpose(s) for collecting or sharing your personal
information;
· The categories of personal information we may disclose for
business purposes; and
· The categories of third parties to whom we may share your
personal information.
Right to Deletion
In certain circumstances, you have the right to request that we
delete any of your personal information that we collected from you
and retained, subject to certain exceptions. Once we receive and
con rm your veri able consumer request (instructions and
description below), we will delete, and, as applicable, direct our
service providers to delete, your personal information from our
records, unless an exception applies.
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We may deny your request to delete your personal information if
retaining the information is necessary for us or our service
providers, subject to certain exemptions in the CCPA.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your rights
under the CCPA. Unless permitted by the CCPA, we will not:
· Deny you goods or services;
· Charge you different prices or rates for goods or services,
including through granting discounts or other bene ts, or imposing
penalties;
· Provide you with a different level or quality of goods or services;
or
· Suggest that you receive a different price or rate for goods or
services or a different level or quality of goods or services.
· First name*
· Last name*
· Middle initial
· Email address
· Phone number
· Order number
· *required eld
If you wish to appeal our decision, please submit your appeal to the
above contact information. Please clearly denote that it is an
appeal.
APPENDIX 6
4. Cross-border transfers
We may share your personal data or store the same with third
parties located outside India, in such countries or territories, and
with such third parties, who ensure the same or similar level of data
protection that is adhered to by us under Indian law. We will not
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transfer or share your personal data with third parties in such
territories or countries, which are restricted by the Government for
the purposes indicated under ‘How and why do we use your
information’.
We will report any cyber security incident affecting our systems and/
or networks to the relevant supervisory authorities as appropriate
and in accordance with their stated practices and procedures.
Where such incidents involve your personal data, in addition to
appropriate authorities, we may notify you about such incidents in
such form, manner and containing such information as required by
law.
7. Your Rights
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You have the following rights with regard to your personal data
processed by us:
8. Grievance Redressal
You may reach out to our designated of cer below in case of any
queries, concerns or grievances you may have regarding our
processing of your personal data. The details of the same have
been speci ed below.
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Data Protection Of cer
Email Address: [email protected]
APPENDIX 7
· Health/disability information.
· Dietary requirements.
· Religious beliefs.
Iv. With respect to the processing of your personal data, only the
following are considered to be the primary purposes:
Membership applicants
· Acknowledging, con rming, and dealing with your membership
application and assessing your suitability for membership (and
where necessary put you on our waiting list).
· Evaluating your application.
· Automatically creating a user account in our system with the data
provided by you.
· If you have opted into receiving SMS/WhatsApp messages from
us, we may also send messages to you and collect mobile data on
you about membership and the membership application process.
Members
· Providing you with membership services, administering your
membership account, contacting you regarding your use of the
services (including sending con rmations or pre-arrival messages)
and assisting you with meetings, events or celebrations.
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· Checking you maintain the conditions of membership when you
are asking for the renewal of your membership.
· Enabling you to create a member account and log in to it via our
Sites.
· Processing information relating to your bookings, including
completing your room reservations, providing services to you and
answering any queries you may have.
· Keeping proper records of your stays at our locations and data
related to such transactions.
· Collecting information regarding your visits to our locations,
restaurants, spas, workspaces, and gyms for capacity planning
purposes and to comply with government guidelines, regulations,
and mandates.
· If you have opted into it, sending SMS/WhatsApp messages to
you and collecting mobile data about your membership and use of
our services.
· Processing information about you when you act as a proposer for
a prospective new member.
· Enabling you to socialise on our Sites and our messaging
platform and to allow other members to identify you via your shared
interests if you consent to this through our Site preferences.
APPENDIX 8
PRIVACY NOTICE (TÜRKIYE)
Purposes of processing:
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On the other hand, personal data relating to health and sexual life
may be processed without your explicit consent only for the
purposes of protection of public health, preventive medicine,
medical diagnosis, treatment and care services, planning and
management of health services and nancing, by persons or
authorized institutions and organizations under the obligation of
con dentiality.
Data sharing
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If Turkish law is applicable to your personal data, the following
information is added to Section 7 of the Privacy Notice:
2. Do we share the information we receive?
Legal grounds
Legal grounds:
· Processing of personal data is explicitly provided for by the law.
· Processing of personal data of the parties to a contract is
necessary, provided that it is directly related to the establishment or
performance of the contract.
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· Processing is necessary for us to ful l our legal obligations.
· Processing is mandatory for the establishment, exercise, or
protection of a right.
· Processing is mandatory for the protection of the life or physical
integrity of the data subject who is unable to provide his/her consent
due to actual impossibility or whose consent is not legally valid.
· Personal data has been made public by the data subject.
· Processing of data is necessary for the legitimate interests
pursued by the data controller, provided that this processing shall
not violate the fundamental rights and freedoms of the data subject.
You have the following rights regarding your personal data under
the PDPL: