Benchmark Games Ticket Station Manual
Benchmark Games Ticket Station Manual
Benchmark Games Ticket Station Manual
General Operation 5
Setup 4
Programming 14-17
Error Codes 17
Parts List 19
Schematics 20-21
1
Built for Reliability
The Benchmark Ticket Station is a compact ticket cash in machine that was engineered for
reliability. Here are some of the key features you should be aware of:
1. Self Cleaning
All of the opto sensors and barcode scanners are automatically cleaned with an air
blast regularly
2. Independent Systems
Each door contains a ticket taker system independent from one another. If there is
a problem with one of the systems, the remaining systems will still operate
3. Redundant Power Supplies
There are two power supplies in each ticket station.
4. Status Tower Light
The ticket station features a tower light that will signal a printer problem (out of
paper etc.), a ticket taker problem, and will let you know when the ticket bags are
full
5. Low Dust Cutting
The cutters in the Ticket Station are designed to cut the tickets like a pair of
scissors for low dust creation, contributing to clean optos and barcode scanners.
Important Note:
Each of the access doors uses a power lockout switch. When the door is open, the ticket taker
will not operate unless you manually pull the switch to turn it on. If you must activate the power
while the door is open, use caution around the moving parts and belts in the ticket taker.
2
Setup
1. Install Power Cord
The power cord can be run down and out the bottom of
the machine or up and out the top of the machine.
To run the cord out the bottom of the machine:
1. Feed the power cord through the lower power
cord hole in the bottom of the machine.
2. Connect power cord to the power connector at
the main harness.
-Be sure to secure the wires tight along the
inside corner away from the scale floor
View inside looking down
3. Plug power cord into a power
receptacle. If a floor receptacle is
used, position machine over the top of
it.
To run the cord up and out the top of the
machine:
View UI
3
General Operation
1. Insert tickets into the ticket taker
using the easy load ticket ramp.
The LED display will indicate the
number of tickets counted and the
Print Receipt Button will flash.
2. When all of the tickets have been
fed into the machine, press the Print
receipt button and wait for the
printer to completely print the
receipt. The receipt will feed to the
front of the printer bezel and
stop.
3. Pull the receipt straight out.
The cleaning cycle starts whenever any one of the ticket takers has taken 1,000-1,100 tickets. It
restarts every 1,000-1,100 tickets thereafter.
At the beginning of the cleaning cycle, the pump runs for about 10 seconds to build pressure in
the system. The air solenoid corresponding to the ticket taker that has taken the 1,000-1,100
tickets is then activated, releasing an air blast over the barcode scanners and opto sensors.
4
The printer will take different paper roll sizes. Small paper rolls (usually 7/16” diameter core)
should be loaded on the small spindle located on the printer assembly. The largest paper roll
that can be used on the small spindle is 2-3/4” diameter. Large paper rolls (11/16” diameter
core) are loaded on the large spindle located above the printer assembly on the door. The
largest paper roll that can be used on the large spindle is 6”.
5
The tower light located on the top of the Ticket Station will let you know from across the room if
something in the machine needs attention. You can further narrow the location of the problem
from outside the machine by looking at the LCD display on each door. The door with the
problem will have an error code on it. Here is what the lights indicate:
White or Green Light Flashing indicates power and is used as an attraction so customers can
easily locate the machine
White or Green Light Solid indicates that it is time to change the bag containing discarded
tickets.
Red Light Solid indicates that there is a ticket taker problem. Refer to troubleshooting section of
this manual.
Yellow Light Solid indicates that there is a problem with the printer. This is most often seen
when a printer need paper. If the printers do not need paper, refer to the troubleshooting section
of this manual.
6
a. Upper roller shaft assy.
b. Ticket sense opto receiver
c. Notch sense opto receiver
d. Upper barcode scanner
e. Rollers
7
5. Drive motor assembly includes:
a. Stepper motor
b. Hall effect sensor
When ticket is inserted the ticket taker, the ticket sense opto is
interrupted which starts the ticket taker drive motor. The upper and lower rollers take the
ticket(s) to the transport belts which carry the ticket(s) to the cutters. There are blue flat springs
in the top assembly that push down on the 6 steel rollers in the top assembly keeping the ticket
down on the transport belts. During the ticket travel over the transport belts, the notch opto
senses the center notch of the tickets and the upper and lower side of the ticket is scanned for a
barcode. We sense that the motor is turning with a hall effect sensor which is activated by a
magnet located in the motor pulley passing over the circuit board. If there is no signal pulsing
from the hall effect sensor when the motor is supposed to be running, the power to the motor will
be turned off.
8
Troubleshooting Guide
Note: There are (2) power distribution circuit boards mounted to the power supply
housing. Each board holds (3) 5 Amp Mini Blade fuses, one 5V & two 12V. If there is a
DC power problem, check these fuses.
9
Ticket Taker will 1. Check ticket sense opto pair. The red LED should
not start come on and power output should pull to ground on
the ticket sense opto receiver when opto is blocked
by ticket. Check for good power and ground to ticket
sense opto transmitter and ticket sense opto
receiver.
2. Check for good signal to ticket eater pcb input (J1
pin 1) from ticket sense opto receiver
3. Check all ticket eater motor connections
Ticket Taker 1. Ticket sense opto path is blocked; check for ticket or
runs debris.
continuously 2. Bad ticket sense opto receiver or transmitter.
10
Ticket Taker Hall effect pcb output not getting to the ticket eater board.
runs slowly 1. Check that when the motor is running, the red LED
then stops on the hall effect pcb is flashing at least one time per
motor revolution. If the red LED does not flash:
a. Check to see if the motor pulley is tight on the
motor shaft.
b. Check the distance of the motor pulley from the
hall effect sensor pcb. There is a magnet on
the inside of the motor pulley that activates the
sensor every revolution. If the pulley is located
too far from the sensor pcb, the magnetic
strength will be too weak to activate the sensor.
c. Check voltage to the hall effect pcb (5V DC)
If the red LED does flash, check the output of the hall
effect sensor pcb all the way to the ticket eater pcb (J1
pin 3)
11
Ticket Taker will 1. Check notch count opto pair. The red LED on notch
not count with opto receiver should flash as tickets are fed into
Ticket inserted ticket taker.
in any direction a. If the red LED does not flash, check power
(12V DC) to the notch opto transmitter and
notch opto receiver.
b. If LED is always on, something is blocking the
opto path or the opto is dirty.
2. If the red LED does flash, check output of notch count
opto all the way to the ticket eater pcb (J1 pin 2).
3. Check power to barcode pcb’s and output all the way
back to ticket eater pcb.
Ticket Taker 1. Check power to and output from barcode scanner pcb
counts corresponding to the side that does not work.
accurately with
barcode only up
or only down
Ticket count is To help diagnose the problem, you can, through
intermittent programming options, change the ticket verification to notch
from barcode. If the ticket count becomes accurate, the
problem is related to the barcode. If the count is still
intermittent, the problem is probably related to the notch opto
sensors.
1. Bad tickets with poor printing or out of spec barcode.
2. Clean barcode scanner pcb’s and opto notch
transmitter and receivers (if this works check pump
operation and pneumatic cleaning system for leaks).
3. Check for loose wire connections to barcode scanners
or opto notch optos
Single tickets Check that tickets travel through the ticket taker at a
do not count consistent rate without stopping or slowing dramatically.
accurately 1. Check for debris in ticket eater
2. Check for equal spring pressure from the flat springs,
make sure they are not bent
3. Check ticket transport belts for tracking, breakage,
stretch or extreme wear
12
Printer does not 1. Out of paper
print 2. Paper installed backwards. The printer will only print
on one side of the paper. See “Installing Printer
Paper” section of this manual to verify correct
installation.
3. Paper guide plate pushed up. This plate needs to
be all the way in the down position in order for the
printer to print. If you find this in the up position, check
to be sure receipt path is clear and that paper can be
fed freely through the door.
Sensors need 1. Make sure the air pump comes on every 1,000-
cleaning often 1,100 tickets.
2. Make sure there are no leaks in the main air plumbing
3. Make sure there are no leaks in the local air plumbing
at the doors. Check air hose connections at the air
valve manifolds.
Note: If the problem is most often with one particular ticket
taker, it is most likely a leak in the air plumbing system local
to the door with the problem after the air valve.
13
Programming
PLEASE NOTE: The lockout switch must be activated for all programming functions to
work. Be sure to pull the plunger out to activate power to the ticket taker board before
programming. Use caution as the ticket taker now has power.
If at any time the message “COMM. ERROR” is displayed, there is a problem with
communications between the boards, and programming is not possible. If this condition
occurs, check to be sure lockout switch is activated, or turn off the machine, check all
harness connections, and turn on the machine.
5.) “DATE/TIME”
If Program Mode has been entered, the first setting is the Date and Time. The cursor will be
flashing and at the Month position. Depressing the PROGRAM button will step through the
month from 01 to 12. Depressing the NEXT button will move the cursor to the Day position.
Enter the Day using the PROGRAM button. Depressing the NEXT button will move the
cursor to the Year position. Depressing the PROGRAM button will increment the Year from
00 to 99. Depressing the NEXT button will move the Cursor the Hour position. The time is
14
set in 24-Hour format. Depressing the PROGRAM button will increment the Hour from 00 to
24 Hours. Depressing the NEXT button will move the cursor to the Minutes position.
Depressing the PROGRAM button at this time will increment the minutes from 00 to 59.
Depressing the NEXT button will go to the next option, “ENTER MACHINE NUMBER”
*Note: Time & Date are critical for proper record keeping
15
This option turns the checkdigit added to the receipt barcode on or off. The PROGRAM
button will change the setting, and depressing the NEXT button moves to the next option,
“CARDSWIPE ENABLE”
16
character limit isn’t exceeded. The lines should be edited with NO leading spaces. Each line
will be automatically centered on the receipt when it is printed.
Depressing the PROGRAM button will change the character at the flashing cursor. Every
time the PROGRAM button is depressed, the next character in the list will be displayed. If
the end of the list of characters is reached, the first in the list is displayed (refer to List of
Characters at the end of this section).
Depressing the NEXT button will move to the next character. If the flashing cursor is not at
the beginning of the line and the BACK button is depressed, the flashing cursor will move to
the previous character. Depressing the NEXT button when the flashing cursor is to the left of
the black square will save the line and the next line will be displayed for editing. If it is the
fifth line, the next option will be shown, “RE-ENTER PROGRAM MODE?
ERROR CODES
The LCD Display on the Ticket Station will show common error codes to help in
troubleshooting. There are two Types of errors; those associated with the Ticket Eater and
those associated with the Printer. The LCD Display will show which type of error it is,
“TICKET ERROR” or “PRINTER ERROR” along with the associated error number.
NOTE:
If one of Errors 1 through 4 occur in the middle of a receipt print, the Printer may default to
ERROR 5. Ensure that all of the possible errors are checked before assuming a
communications failure.
17
If the Printer is in the middle of printing the receipt and runs out of paper, it will retain the
information for that receipt AS LONG AS POWER IS NOT TURNED OFF TO THE
PRINTER. Reload the paper without turning the printer off and it will complete the printing
of the last receipt.
Major Parts List
087ASM024 087ASM025
Ticket Taker Ticket Taker
Top Assy.
087ASM026 087ASM027
Ticket Taker Belt Ticket Taker
Assy. Body Assy.
087ASM028 087ASM045
Ticket Cutter Ticket Taker
Stepper Motor
Assy.
087ASM046 PCB00029
Solenoid Opto
Valve Assy. Transmitter
(with Gauge) Single
054ASM006 087PCB004
Solenoid Valve Barcode
Assy. (With Out Reader
Gauge) (Short
Harness)
PCB00046 087PCB005
Opto Barcode
Receiver Reader
Single (Long Harness)
18
PCB00020 054PCB007
Hall Effect Printer
Sensor Driver
Board
(“7” Series)
087ASM012 054PCB004
Air Pump Assy. Printer
Driver
Board
(“8”
Series)
054ASM017
ELM00021 Tower Light, 3 color
Lockout
Switch
PCB00008 ELM00023
5 digit led Printer, Thermal
display
054PCB002 054PCB014
Stepper Stepper driver
driver single Single(“8”
(“7” Series) Series)
19
PR IN TE R F A U LT
1 2 P IN C O N N EC T O R D O O R 1 P1
12
12 V O L TS C O M M O N 2 2 G A Y E L LO W 1
12 A
B O TT O M WHITE/BLACK/GREEN
G N D S IG N A L 2 2 G A B L A C K
11
12 V O L TS 18 G A Y E LLO W 2
10 GND
9
22 G A Y E LL O W /G R E E N 3
3 2 1
8 5V
G R EE N /W H ITE
7
W H IT E/B LA C K /R ED 4 O K /TIC K ETS F U LL
6 12 A
G N D 18 G A B LA C K
5
5
4
3
22 G A R E D 5 V O LTS
GND
6 5 4 M ID D L E GREEN/WHITE
G N D 18 G A B LA C K 6
2 GND
W H IT E/B LK /G R EEN
1
7
12 A
S1
24 V O L TS 18 G A O R A N G E /B L K 8 EA T ER FA U LT
GND
SW -SPS T 9
9 8 7 TO P
GND
WHITE/BLACK/RED
10
12 B
1 2 P IN C O N N EC TO R D O O R 2
11
12
12 V O L TS C O M M O N 2 2 G A Y E L LO W
12 A
12 11 10
22 G A S IG N A L G N D B L A C K 12
11 12 B
12 V O L TS 18 G A Y E LLO W
10
9
22 G A Y E LL O W /G R E E N
8
7
W H IT E/B LA C K /R ED 4 PIN M O L EX FEM A LE
6
G N D 18 G A B LA C K
5
24 V O L TS 18 G A O R A N G E /W H ITE Y EL LO W
4 1 1
22 G A R E D
3 2 2
G N D 18 G A B LA C K
2 3 3
W H IT E/B LK /G R EEN Y EL LO W
1 4 4
4 PIN M O L EX M A L E M IC R O _ F IT
24 V O L TS 18 G A O R A N G E /B L K ORANGE
S2 2 4 V O L T PO W ER 1
1
2
SW -SPS T
3 P2
1 2 P IN C O N N EC T O R D O O R 3
1
12 A
12 V O L TS C O M M O N 2 2 G A Y E L LO W /W H ITE
12
G N D S IG N A L 2 2 G A B L A C K /W H ITE 2
11 GND
12 V O L TS 18 G A Y E LLO W /W H ITE
10
3
3 2 1
9 5V
12 V O L TS C O M M O N 2 2 G A Y E L LO W /W H ITE
8
4
7 12 A
W H IT E/B LA C K /R ED
6
G N D 18 G A B LA C K /W H ITE 5
5 GND
4
22 G A 5 V O LT S R E D /W H IT E 6
6 5 4
3 GND
G N D 18 G A B LA C K /W H ITE
2
W H IT E/B LK /G R EEN 7
1 12 A
S3 8
GND
24 V O L TS 18 G A O R A N G E /B L K
9
9 8 7
GND
SW -SPS T
10
12 B
1 2 P IN C O N N EC TO R D O O R 4 11
12 A
12 11 10
12 V O L TS C O M M O N 2 2 G A Y E L LO W /W H ITE 12
12 12 B
22 G A S IG N A L G N D B L A C K /W H ITE
11
12 V O L TS 18 G A Y E LLO W /W H ITE
10
9
12 V O L TS C O M M O N 2 2 G A Y E L LO W /W H ITE
8
7
W H IT E/B LA C K /R ED
6
G N D 18 G A B LA C K /W H ITE
5
24 V O L TS 18 G A O R A N G E /W H ITE
4
22 G A R E D /W H ITE
3
G N D 18 G A B LA C K /W H ITE
2
W H IT E/B LK /G R EEN
1
S4 FU L L TIC K ET B A G
24 V O L TS 18 G A O R A N G E /B L K ORANGE/WHITE
SW -SPS T SW -SPS T
ST EPP ER M O T O R 1
Y EL LO W
M
4 PIN M A L E M IC R O FIT
4
R ED
3
2
1 B LU E
22 G A W H IT E /B L A C K /G R E E N G R EE N
22 G A G R E E N /W H ITE
22 G A W H IT E /B L A C K /R E D
1 2 P IN D O O R C O N N EC TO R
12 V O L TS C O M M O N 2 2 G A Y E L LO W 2 PIN FEM A LE M IC R O F IT 2 PIN M A L E M IC R O FIT
12 1 2 V O LTS C O M M O N 1
22 G A S IG N A L G N D B L A C K 18 G A W H IT E /O R A N G E
11 2 14 1 2
A IR S O LEN O ID
10
9
12 V O L TS 18 G A Y E LLO W /B LK PRINTER POWER 3
4
13
12
1 2 V O LTS C O M M O N 2 1
22 G A Y E LL O W /G R E E N
8 5 11
G N D 18 G A B LA C K
7 6 10
18 G A G R E Y La m p
6 7 9
18 G A B LU E L1
5 8 8
24 V O L TS 18 G A O R A N G E /B L K 5 M M PO W ER C O N N EC T O R
4 9 7
22 G A R E D 22 G A W H IT E /G R E. Y
2 5 PD Q TE R M . 2 5 SP A D E
3 5 V O LT S 10 6
2 11 5
. 2 5 SP A D E
1 12 4 1
G N D 18 G A B LA C K
13 3 2
18 G A G R E E N TO S TE P P E R M O TO R
14 2 3
18 G A P IN K . 2 5 PD Q TE R M
15 1 4
16
TIC K ET E A TER B O A R D J 1 TIC K ET E A TER B O A R D J 2 4 PIN FEM A LE M IC R O F IT 1 2 V O LTS C O M M O N
O PT O F R O N T R EC IEV
O PTER
O B A C K R EC IEV O
E RPT IC O N TO P O PT IC O N B O TT O M
1
2
3
1
2
3
1
2
3
1
2
3
18 G A W H IT E /B L U E . 2 5 SP A D E S1
5 V O LT S 2 2 G A R E D /B LA C K SW -SPS T
PR IN TE R IN TE R FA C. 2E5 PD Q TE R M
22 G A W H IT E /V IO LE T
1 2 V O LTS C O M M O N 1
. 2 5 SP A D E
2
G N D 22 G A B LA C K /O R A N G E
3
4
TE T O P A SSY FE M A L E TE T O P A SSY
22 G A Y E LL O W /B LU E . 2 5 PD Q TE R M
1 6
22 G A G R E Y /B LA C K
2 5
G N D 22 G A V IO L E T/W H ITE LE D D ISP LA Y 5 D IG IT
3 4
24 G A B LU E 48 5
4 3 1 2 V O LTS C O M M O N 1
5 V O LT S 2 2 G A R E D /B LA C K 24 G A G R E Y 486
5 2 2
G N D 22 G A B LA C K /O R A N G E
6 1 3
4
6 PIN FEM A LE M IC R O F IT6 PIN M A L E M IC R O FIT
5 V O LT S
O PT O X M ITER B O TT O MO PT O X M ITER B O TTO M
1
2
3
1
2
3
5 V O LT S 22 G A W H IT E /G R E E N M O TO R R U N S EN SO R
22 G A R E D
1
22 G A B LA C K
2
1 2 V O LTS C O M M O N 3
21
22
23
24
25
26
27
28
29