Republic of the Philippines

PROVINCE OF ZAMBOANGA DEL SUR

Municipality of Josefina
JOSEFINA RURAL HEALTH UNIT

CITIZEN CHARTER
SERVICES OFFERED:

A. MEDICAL CONSULTATION
STEPS/PROCESS DURATION REQUIREMENT RESPONSIBLE PERSON FEES LOCATION
ANY IDENTIFICATION
1. GETTING PATIENT'S RECORD, PATIENT'S PROFILE DOCUMENTS, PhilHealth MIDWIVES AND NURSES
ASSESSMENT 2 MINUTES MDR ON DUTY NONE TRIAGE CORNER
2. VITAL SIGNS TAKING, HISTORY TAKING AND MIDWIVES AND NURSES
PHYSICAL ASSESSMENT 3 MINUTES ON DUTY NONE TRIAGE CORNER
DR. RHOEL D. TRIAGE CORNER/
3. CONSULTATION WITH THE MHO 10-15 MINUTES ELUMBARING NONE EXAMINATION ROOM

4. PROCEED TO LABORATORY SERVICES AS NEEDED

(i.e. URINALYSIS, RBS, DENGUE TEST, HIV TEST,
BLOOD TYPING TEST) 5-30 MINUTES DOCTOR'S ORDER MEDICAL TECHNOLOGIST NONE LABORATORY

5. DISPENSING OF MEDICINES 2 MINUTES ARISSA A. MATURAN, RM NONE PHARMACY

INFORMATION DESK NEAR

6. PATIENT'S FEEDBACK 1 MINUTE ELSA A. LAMBAN, RM COMPUTER ROOM
SCHEDULE: MONDAY-FRIDAY 8AM-5PM
(EXCEPT HOLIDAYS)

B. LABOR AND DELIVERY

STEPS/PROCESS DURATION REQUIREMENT RESPONSIBLE PERSON FEES LOCATION
1. GETTING PATIENT'S RECORD, PATIENT'S PROFILE PhilHealth MDR,
ASSESSMENT 2 MINUTES PRENATAL BOOKLET MIDWIVES ON DUTY NONE BEMONC FACILITY
2. VITAL SIGNS TAKING, HISTORY TAKING AND
PHYSICAL ASSESSMENT 3 MINUTES MIDWIVES ON DUTY NONE BEMONC FACILITY
3. INTERNAL EXAMINATION 2 MINUTES MIDWIVES ON DUTY NONE BEMONC FACILITY

PRENATAL BOOKLET,
PhilHealth MDR, All the
items listed in the
4. ADMISSION TO BEMONC FACILITY 2 MINUTES Prenatal booklet Page 25 MIDWIVES ON DUTY NONE BEMONC FACILITY
5. MONITORING PROGRESS OF LABOR AND 1 HOUR TO 24
DELIVERY HOURS MIDWIVES ON DUTY NONE BEMONC FACILITY
6. POSTPARTUM MONITORING 12-24 HOURS MIDWIVES ON DUTY NONE BEMONC FACILITY
7. PROCESSING OF BIRTH CERTIFICATES TO LCR 5-15 MINUTES MIDWIVES ON DUTY NONE BEMONC FACILITY

*PhP 1,750.00 FOR

NON-PhilHealth
OFFICIAL RECEIPT FROM * No Balance Billing
MTO, BIRTH CERTIFICATE, for Members with
UPDATED PhilHealth Updated PhilHealth
8. NEWBORN SCREENING 30 MINUTES MDR ARISSA A. MATURAN, RM MDRs BEMONC FACILITY

*PhP 1,500.00 FOR

NON-PhilHealth
OFFICIAL RECEIPT FROM * No Balance Billing
MTO, BIRTH CERTIFICATE, for Members with
UPDATED PhilHealth Updated PhilHealth
9. PROCESSING OF BILLS FOR DISCHARGE 30 MINUTES MDR MIDWIVES ON DUTY MDRs BEMONC FACILITY

LADY MAE H. INFORMATION DESK NEAR

10. PATIENT'S FEEDBACK 1 MINUTE MARABABON, RN COMPUTER ROOM
SCHEDULE: 24/7
C. NATIONAL TUBERCULOSIS PROGRAM
STEPS/PROCESS DURATION REQUIREMENT RESPONSIBLE PERSON FEES LOCATION
ANY IDENTIFICATION
1. GETTING PATIENT'S RECORD, PATIENT'S PROFILE LADY MAE H.
2 MINUTES DOCUMENTS, PhilHealth NONE NTP ROOM
ASSESSMENT MARABABON, RN
MDR
2. VITAL SIGNS TAKING, HISTORY TAKING AND LADY MAE H.
3 MINUTES NONE NTP ROOM
PHYSICAL ASSESSMENT MARABABON, RN
3. COUNSELLING PATIENTS ON PROPER
LADY MAE H.
ADHERANCE TO MEDICATIONS, BENEFITS & SIDE 15-20 MINUTES NONE NTP ROOM
MARABABON, RN
EFFECTS AND PICT COUNSELLING
LADY MAE H.
4. HIV SCREENING 5-15 MINUTES NONE NTP ROOM
MARABABON, RN
LADY MAE H.
5. STARTING NTP MEDICATIONS 10 MINUTES NONE NTP ROOM
MARABABON, RN
LADY MAE H.
6. MONITORING OF ADVERSE REACTIONS 15-30 MINUTES NONE NTP ROOM
MARABABON, RN

LADY MAE H. INFORMATION DESK NEAR

7. PATIENT'S FEEDBACK 1 MINUTE
MARABABON, RN COMPUTER ROOM

SCHEDULE: MONDAY-FRIDAY 8AM-5PM

(EXCEPT HOLIDAYS)

D. PRENATAL CONSULTATION
STEPS/PROCESS DURATION REQUIREMENT RESPONSIBLE PERSON FEES LOCATION

ANY IDENTIFICATION
1. GETTING PATIENT'S RECORD, PATIENT'S PROFILE DOCUMENTS, PhilHealth BIRTHING FACILITY
ASSESSMENT 2 MINUTES MDR ELSA A. LAMBAN, RM NONE HALLWAY
2. VITAL SIGNS TAKING, HISTORY TAKING AND BIRTHING FACILITY
PHYSICAL ASSESSMENT 3 MINUTES ELSA A. LAMBAN, RM NONE HALLWAY

3. COUNSELLING PREGNANT WOMEN ON THE

IMPORTANCE OF MATERNAL AND CHILD HEALTH BIRTHING FACILITY
NUTRITION 15-20 MINUTES ELSA A. LAMBAN, RM NONE HALLWAY
 BIRTHING FACILITY
4. TETANUS TOXOID IMMUNIZATION 1 MINUTE ELSA A. LAMBAN, RM NONE HALLWAY
5. MONITORING FETAL HEARTBEAT 2-3 MINUTES ELSA A. LAMBAN, RM NONE WARD ROOM

6. GIVING OF FERROUS SULPHATE AND OTHER

NUTRITIONAL SUPPLEMENTS TO PREGNANT
WOMEN 2 MINUTES ARISSA A. MATURAN, RM NONE NTP ROOM

LADY MAE H. INFORMATION DESK NEAR

7. PATIENT'S FEEDBACK 1 MINUTE MARABABON, RN COMPUTER ROOM
SCHEDULE: EVERY FRIDAY 8AM-5PM (EXCEPT
HOLIDAYS)

E. FAMILY PLANNING CONSULTATION

STEPS/PROCESS DURATION REQUIREMENT RESPONSIBLE PERSON FEES LOCATION

ANY IDENTIFICATION
1. GETTING PATIENT'S RECORD, PATIENT'S PROFILE DOCUMENTS, PhilHealth
ASSESSMENT 2 MINUTES MDR ARISSA A. MATURAN, RM NONE FP ROOM
2. VITAL SIGNS TAKING, HISTORY TAKING AND
PHYSICAL ASSESSMENT 3 MINUTES ARISSA A. MATURAN, RM NONE FP ROOM

3. FP COUNSELLING 15-20 MINUTES ARISSA A. MATURAN, RM NONE FP ROOM

4. a.DISPENSING OF ORAL CONTRACEPTIVES OF a. 2 MINUTES
CHOICE/CONDOM
b. IMPLANON INSERTION b. 10 MINUTES
c. IUD INSERTION c. 15 MINUTES
d. DMPA INJECTION d. 2 MINUTES
ARISSA A. MATURAN, RM NONE FP ROOM

LADY MAE H. INFORMATION DESK NEAR

5. PATIENT'S FEEDBACK 1 MINUTE MARABABON, RN COMPUTER ROOM
SCHEDULE: MONDAY-FRIDAY 8AM-5PM
(EXCEPT HOLIDAYS)
 F. NATIONAL PROGRAM ON IMMUNIZATION
STEPS/PROCESS DURATION REQUIREMENT RESPONSIBLE PERSON FEES LOCATION

ANY IDENTIFICATION
DOCUMENTS, PhilHealth
1. GETTING PATIENT'S RECORD, PATIENT'S PROFILE MDR, IMMUNIZATION MIDWIVES & NURSES ON BEMONC FACILITY
ASSESSMENT 2 MINUTES CARD/BOOKLET DUTY NONE HALLWAY
2. VITAL SIGNS TAKING, HISTORY TAKING AND MIDWIVES & NURSES ON BEMONC FACILITY
PHYSICAL ASSESSMENT 3 MINUTES DUTY NONE HALLWAY

BEMONC FACILITY
3. VACCINATING CHILDREN/INDIVIDUAL ON MIDWIVES & NURSES ON HALLWAY/ VACCINATION
PROPER ANTIGEN 2 MINUTES DUTY NONE AREA
30 MINUTES MIDWIVES & NURSES ON BIRTHING FACILITY
4. MONITORING OF ADVERSE REACTION DUTY NONE HALLWAY

LADY MAE H. INFORMATION DESK NEAR

5. PATIENT'S FEEDBACK 1 MINUTE MARABABON, RN NONE COMPUTER ROOM
SCHEDULE: EVERY WEDNESDAY 8 AM-2PM
(EXCEPT HOLIDAYS)

G. FP COMMODITIES RESUPPLY AND NCD MAINTENANCE MEDICATIONS RESUPPLY

STEPS/PROCESS DURATION REQUIREMENT RESPONSIBLE PERSON FEES LOCATION

ANY IDENTIFICATION
1. GETTING PATIENT'S RECORD, PATIENT'S PROFILE DOCUMENTS, PhilHealth MIDWIVES & NURSES ON
ASSESSMENT 2 MINUTES MDR, FOLLOW UP CARDS DUTY NONE TRIAGE CORNER
2. VITAL SIGNS TAKING, HISTORY TAKING AND MIDWIVES & NURSES ON
PHYSICAL ASSESSMENT 3 MINUTES DUTY NONE TRIAGE CORNER
3. DISPENSING OF PROPER MEDICATIONS AND
COMMODITIES 2 MINUTES ARISSA A. MATURAN, RM NONE PHARMACY
 LADY MAE H. INFORMATION DESK NEAR
4. PATIENT'S FEEDBACK 1 MINUTE MARABABON, RN NONE COMPUTER ROOM
SCHEDULE: MONDAY-FRIDAY 8AM-5PM
(EXCEPT HOLIDAYS)

H. ISSUANCE OF MEDICAL CERTIFICATES

STEPS/PROCESS DURATION REQUIREMENT RESPONSIBLE PERSON FEES LOCATION

ANY IDENTIFICATION
1. GETTING PATIENT'S RECORD, PATIENT'S PROFILE DOCUMENTS, OFFICIAL MIDWIVES & NURSES ON
ASSESSMENT 2 MINUTES RECEIPT FROM MTO DUTY PhP 140.00 TRIAGE CORNER
2. VITAL SIGNS TAKING, HISTORY TAKING AND MIDWIVES & NURSES ON
PHYSICAL ASSESSMENT 3 MINUTES DUTY NONE TRIAGE CORNER

TRIAGE
3. CONSULTATION AND ISSUANCE OF MEDICAL RHOEL D. ELUMBARING, CORNER/EXAMINATION
CERTIFICATE 3-5 MINUTES MD NONE ROOM

LADY MAE H. INFORMATION DESK NEAR

4. PATIENT'S FEEDBACK 1 MINUTE MARABABON, RN NONE COMPUTER ROOM
SCHEDULE: MONDAY-FRIDAY 8AM-5PM
(EXCEPT HOLIDAYS)

I. ISSUANCE OF SANITARY PERMITS

STEPS/PROCESS DURATION REQUIREMENT RESPONSIBLE PERSON FEES LOCATION

DULY ACCOMPLISHED
1. PRESENT DULY ACCOMPLISHED APPLICATION FORM & SANITARY SANITARY INSPECTOR
FORM 1 MINUTE PERMIT REQUIREMENTS TEDDIE A. CELESIO NONE ROOM
SANITARY INSPECTOR
2.SUBMIT REQUIREMENTS FOR SANITARY PERMIT 3 MINUTES TEDDIE A. CELESIO NONE ROOM
 RHOEL D. ELUMBARING,
MD SANITARY INSPECTOR
3. WAIT FOR EVALUATION AND PROCESSING 3-5 MINUTES TEDDIE A. CELESIO NONE ROOM
SANITARY INSPECTOR
4. CLAIM THE SANITARY PERMIT 1 MINUTE TEDDIE A. CELESIO NONE ROOM

LADY MAE H. INFORMATION DESK NEAR

4. PATIENT'S FEEDBACK 1 MINUTE MARABABON, RN NONE COMPUTER ROOM
SCHEDULE: MONDAY-FRIDAY 8AM-5PM
(EXCEPT HOLIDAYS)

J. ISSUANCE OF DEATH CERTIFICATES

STEPS/PROCESS DURATION REQUIREMENT RESPONSIBLE PERSON FEES LOCATION

FILLED DEATH
CERTIFICATE FROM LCR
BARANGAY MIDWIVES & NURSES ON
1. PRESENT THE DEATH CERTIFICATE 1 MINUTE CERTIFICATION DUTY NONE TRIAGE CORNER

2. INTERVIEW WITH THE MHO FOR HISTORY RHOEL D. ELUMBARING,

TAKINGAND INTERVIEW TO THE IMMEDIATE MD
FAMILY MEMBER 3-5 MINUTES NONE TRIAGE CORNER

RHOEL D. ELUMBARING,
MD
3. WAIT FOR EVALUATION AND PROCESSING 3-5 MINUTES NONE TRIAGE CORNER

RHOEL D. ELUMBARING,
MD
4. CLAIM THE DEATH CERTIFICATE 1 MINUTE NONE TRIAGE CORNER

LADY MAE H. INFORMATION DESK NEAR

4. PATIENT'S FEEDBACK 1 MINUTE MARABABON, RN NONE COMPUTER ROOM
SCHEDULE: MONDAY-FRIDAY 8AM-5PM
(EXCEPT HOLIDAYS)