Visa Signature Credit Card

Welcome Guide

September 2020
For more details, please visit www.sc.com/bd
 Welcome to Standard Chartered Visa Signature
Credit Card family
Dear Valued Cardholder,
You are now a proud member of Standard Chartered credit card family. Your new contactless credit card has been designed keeping
your discerning needs in mind.

Just Wave & Go As a Standard Chartered credit cardholder, you are entitled to an unparalleled range of benefits & privileges to meet your lifestyle
needs. It ushers you into a world that offers you 2x Rewards for all your spends, Free Lounge Access and the list goes on!
This new contactless credit card offers increased security ensuring greater protection of your card against fraud. You can enjoy up to
BDT 1 million as unsecured credit limit based on your income or up to BDT 2.5 million based on lien in your account/Fixed Deposit
with Standard Chartered Bank. Up to 90% of lien amount can be added to your Standard Chartered Visa Signature Card limit.
Use your SC Mobile Bangladesh App to activate your new credit card and start earning your rewards from today. To learn more about
the power of your Standard Chartered Visa Signature credit card, please go through this Welcome Guide or call our 24-hour Client
Care Centre.
Yours faithfully,

Credit Card Team

Standard Chartered Bank, Bangladesh
Travel Privileges

Free Signature Lounge Access Priority Pass

Relax, stretch out and enjoy a pre-flight flavour in the airport A warm welcome awaits you at over 1,000 airports
lounge at Hazrat Shahjalal International Airport, Dhaka. Your around the world. The Priority Pass against your Visa
Visa Signature credit card gives you unlimited access to Signature credit card gives unlimited free visits for you,
Signature Lounge along with up to 3 (three) companions and up to 6 (six) guest visits in a calendar year.
travelling with you.
 Core Benefits of your Visa Signature Credit Card

Card Cheque

It is a Cheque Book issued from your Standard Chartered Visa Signature Card. You can use the Card
Passenger Handling Service at Hazrat Global Customer Assistance Cheque (Account Payee only) for payment to any person or establishment within Bangladesh. Card Cheque
Shahjalal International Airport - Free Service will be especially useful to you where Standard Chartered Visa Signature Card acceptance facility is not
available (e.g. house rent, school fees etc.). Your available credit limit will be applicable to your Card Cheque.
As a valued Standard Chartered Visa Signature Cardholder, you and your With the extensive network of toll-free lines from over Your Supplementary Cardholders will also be eligible to apply for Card Cheque (subject to your approval).
immediate family members (up to three) can enjoy the exclusive Passenger 70 countries worldwide, the Global Customer
Handling Service during your departure from and arrival to Hazrat Shahjalal Assistance Service (GCAS) program is an excellent
Instant Cash Advance
International Airport, Dhaka provided by Meet, Greet & Assist Services (MG&A). To tool for members to provide round-the-clock
avail this exclusive service, all you have to do is to give prior information to MG&A emergency support anywhere in the world. The You do not need to carry cash anymore if you have a Standard Chartered Visa Signature Card. You can
at their designated contact number 01974444555, 01822991111, 8955873 or GCAS numbers can be found at the Visa website withdraw cash up to 50% of your credit limit from ATMs across the country.
e-mail to : [email protected] or through the Visa Signature Concierge www.visa-asia.com
Service at our 24-hour Client Care Centre at least 24 hours before the expected
time of departure or arrival. Enjoy true VIP treatment every time you travel.
Supplementary Card 0% InstaBuys
You can share the exclusive benefits of your Standard Chartered Visa Signature Card by giving your loved ones For you, we have an exclusive InstaBuys @ 0% Catalogue that carries exciting offers from a
up to two (2) Supplementary Card, absolutely free. As a Primary Cardholder, you can also set spending limits for wide range of partners including leading names in electronics & home appliances, jewellery,
each of your Supplementary Cards in a billing cycle. For easy tracking, all transactions on your Supplementary furniture, hospitals, fashion wear, gift shops, computers and many more. At all these
Card will be shown separately on your monthly Standard Chartered Visa Signature Card statement. participating outlets, you can pay with your Standard Chartered Visa Signature Card and
enjoy 0% interest on InstaBuys for tenures ranging between 3, 6, 9,12, 18 & 24 months.
Double Reward Points
24-hour Client Care Centre
Our 360° Rewards programme recognises your total banking relationship, whether it’s card spends,
mortgages, auto loan, personal loan and debit card transactions. Be rewarded in every way. Every BDT 50 We offer Customer Service 24 hours a day, 7 days a week through our state-of-the-art
spent on your Standard Chartered Visa Signature Card earns you 2x Reward Points. Client Care Centre. It is designed to provide you with one stop solution for all your banking
That's not all, when you and your Supplementary Cardholder spend, your Rewards Points are accumulated needs. For any inquiry on your Standard Chartered Visa Signature Card simply call at
faster as a combined effort. 09666777111, 02 8332272 or 16233 (from mobile).

Annual fee waiver through reward point redemption

Enjoy the benefit to waive your Standard Chartered Signature Credit Card’s annual fee through reward points.
For details, please contact our 24-hour Client Care Centre at 8333372 or 16233 (from mobile)
Benefits of using SC Mobile Bangladesh App

Card activation and set/reset PIN number

You can now use our i-Banking and mobile app to activate any newly issued Credit Card and
set/reset your PIN number. Simply scan the QR code to download the app and follow the steps
shared in card carrier letter. Purchase with rewards Purchases to EMI

You can now redeem your Reward Points absolutely Turn your expenses into a convenient payment plan, in just
anywhere and anytime with a click of a button. Simply use a few clicks, using our online banking or SC Mobile
your SC Mobile Bangladesh App or Online Banking and select Bangladesh app. Any big purchases on your credit card
the “Purchase With Rewards” option for your credit card. Your can be converted into InstaBuys with interest and you can
next purchase will be taken care of by your Reward Points pay in up to 36 equal monthly instalments. For more
automatically. For details, please visit details, please visit
https://av.sc.com/bd/content/docs/bd-home-banner-pay- https://av.sc.com/bd/content/docs/bd-InstaBuys-
Scan the QR codes and download the your-rewards-sc-home-banner.pdf through-iBanking-guide.pdf
SC Mobile Bangladesh app.
 Paying your Card Bill

Payment through Standing Instructions

If you are Standard Chartered Accountholder, you can avail our Standing Instruction or Auto-Debit facility to
settle your monthly Visa Signature credit card bill. This facility will enable us to debit your nominated account
Bill Payment/Wallet Transfer Card lost & stolen report through and credit the Card Account on the payment due date. You can choose any amount between the minimum
iBanking amount due and 100% of the current balance for settlement through instruction.
Our digital banking platform enables you to pay your credit card bill, Mobile
recharge, and wallet transfer to bKash through SC Mobile Bangladesh App If your credit card is lost or stolen, you can now report
or through online banking using your Standard Chartered Credit Card. and request for a replacement through Standard
Payment through Online Banking
Chartered online banking or SC Mobile Bangladesh App.
Mobile Wallet Standard Chartered Accountholders can also make payment to their Visa Signature credit card through
The “Report Lost/Stolen Credit Card” feature allows you
Transfer funds instantly from your credit card to any block your card instantly, in few simple steps, and saves Online Banking from the Current or Savings Account maintained with us; which is updated instantly. Simply
Telco
bKash account
your time from waiting on call with Contact Centre or download the SC Mobile Bangladesh App from play store/apple store and register to online banking with
bKash Account Remain connected by paying mobile phone bills on time visiting a branch. your credit or debit card.

Fund Transfer Transfer funds to any bank account from your credit card *Alternatively, you can call our 24/7 Client Care Centre to
report your lost/stolen card.
Payment through ATMs Payment through Client Care Centre

If you maintain a Standard Chartered Bank account, you can make Standard Chartered Visa Signature card If you maintain a Standard Chartered Bank Account, you can make Visa Signature credit
payment through any of our ATM machine from your Current/Savings Account maintained with us. Payment card payment over telephone through our 24-hour Client Care Centre using Telephone
made through ATM will be updated instantly. Identification Number (TIN) of your Current/Savings Account maintained with us. All
payments made through the Client Care Centre are updated instantly.
Payment at Deposit Machines through Cash, Cheque or Account Transfer
Standard Chartered Visa Signature credit card payments are accepted through cash, cheque or account
transfer instructions at all Standard Chartered Deposit Machines 24 hours a day, 7 days a week. Cash
payments will be updated by the next working day and cheque payments will be updated on the same day as
we receive the cleared funds. Standard Chartered accountholders can also make payments from their Current
or Savings Account through a deposit slip and drop it at the Deposit Machine. Refer to our website
www.sc.com/bd for the updated list of Deposit Machine locations.

For Cheque payments, please ensure the following:

• Make it ‘Account Payee’ and payable to Standard Chartered Bank
• Write your 16-digit credit card number and your full name on the reverse of the cheque
Use & Protection of Your Standard Chartered Know Your Standard Chartered Visa Signature
Visa Signature Credit Card Credit Card
Your Card bears
• Do not handover your card to any one or at any merchant outlet. A Magnetic Strip containing
The Embedded Microchip provides extra security to all your transactions.
coded information for the
• Do not disclose security details of your credit card like your Card Number, Credit Limit, PIN, security of your Card.
Your 16-digit
Expiry Date, Mother's Name, Date of Birth, Passport Number etc., to anyone. Card Account Number Your key Contact Number(s)
• Report immediately your lost or stolen card though online banking or by calling at for all Card related enquiries.
wireless antenna
09666777111, 02 8332272 or 16233 (from mobile) in Bangladesh
• Disable your International usage facility, when you are not travelling abroad, simply by calling The Logo. Your Card is acceptable at
our Client Care Centre. any establishment and ATM throughout
the country that displays this logo Signature Panel please
• Report all disputed entries in your statement of account in writing, mentioning the transaction sign on it immediately.
details within 30 days of the statement date. Until End indicates the month and
year up to which you may use your
Your Name. Please check that this is credit card. This extends up to the
accurately embossed. You are the only last day of the month shown. 3D hologram for
person authorised to use this Card. Card Security
Valid From indicates the month and year from which the A unique Card Verification Value
validity of your credit card begins. (CVV) for your Card security.
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