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    Uploaded by

    lianequijano
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    educational purposes only

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    educational purposes only

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    3 views2 pages

    Assessment Tools

    Uploaded by

    lianequijano
    educational purposes only

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    UNIVERSITY OF SCIENCE AND TECHNOLOGY OF SOUTHERN PHILIPPINES

    Alubijid|Balubal|Cagayan de Oro|Claveria|Jasaan|Oroquieta|Panaon|Villlanueva

    NAME:Rielyn May L.Tomicdol SUBJECT:EDUC 61(Assessment of LearningII

    Liane Jade C. Quijano with Emphasis on II with Emphasis on TM 1&2

    YR.& SEC.:BTLED-HE 3 INSTRUCTOR:Mrs.Jay Ann M. Abarquez

    ASSESSMENT TOOLS
    1.NUMERICAL RATING SCALE
    Directions:Indicate the degree to which the guest appreciate the basic coffee by encircling the
    appropriate number.The number represent the following values:4-constantly appreciate the way
    of providing the basic coffee services;3-generally appreciate the services;2-needs to
    improve,their services is not that satisfactory;1-unsatisfactory-their way of providing the services
    is miserable and not good at all.
     To what level does the coffee server providing services to guest?

    1 2 3 4

     To what level does the coffee server provide theie services related to coffee?

    1 2 3 4

    2.DESCRIPTIVE GRAPHIC RATING SCALE


    Directions:Make your ratings on each of the following by placing √ anywhere along the
    horizontal line under each item.In the space provided,include anything that help clarify your
    ratings.
     To what level does the coffee server provide services to their customers/guests?

    Never provide any Coffee server Coffee server


    quality standards serves only to whatprovide prompt
    to guests. skills they haved.
    service,quality coffee
    and products,and
    products,and maintain clear
    and comfortable environment.
    Comments:_______________________________________________________
    ________________________________________________________
    ________________________________________________________
    UNIVERSITY OF SCIENCE AND TECHNOLOGY OF SOUTHERN PHILIPPINES
    Alubijid|Balubal|Cagayan de Oro|Claveria|Jasaan|Oroquieta|Panaon|Villlanueva

    3. LIKERT SCALE
    Directions:Put a √ on the column for each of the statement that applies to you.
    Legend:SA-Strongly Agree D-Disagree
    A-Agree SD-Strongly Disagree
    U-Undecided

    CRITERIA (SA) (A) (U) (D)


    1.I am impressed on their way of providing coffee services.
    2.I enjoy the services they offered.
    3.I want to experience their services again.
    4.I appreciate their way of serving the coffee.
    5.I receive the right and proper treatment.I deserve during
    their services.

    4.SEMANTIC DIFFERENTIAL SCALE


     Traits/Attitude towards coffee server in providing coffee services.
    Ordinary- - - - - Impressive
    Disagreeable- - - - - - Enjoyable
    Unfulfilled- - - - - Satisfied
    Neglected- - - - - Appreciate
    Unremarkable- - - - - Memorable

    5.SENTENCE COMPLATION
    1.I like their way of serving because__________________________.
    2.I want to experience new services in coffee like_______________________.
    3.I really appreciate the way they provide the services because_______________________.
    4.I enjoy their services a lot like______________________.
    5.I expect a lot in their way of providing the basic services because____________________.

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