3 Smarter Wifi Thermostat

User Guide
ecobee3
©2014 ecobee
477 Richmond St West | 2nd Floor, Toronto | Ontario |
M5V 3E7 | Canada Toll free 1.877.932.6233
www.ecobee.com
e3-UG-R001
1
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Table of Contents Ventilator/HRV/ERV (if installed) .............................................. 13
Adjusting Sensor Modes ............................................................... 13
Overview .................................................................................. 4 Smart Home/Away .................................................................... 13
Getting Help .................................................................................... 4 Follow Me ................................................................................... 13
Touch Screen ................................................................................... 4 Adjusting Comfort Settings .......................................................... 14
Web Portal ....................................................................................... 5 Setting Your Weekly Schedule .................................................... 15
Going on Vacation ....................................................................... 16
Guided Setup Process ............................................................. 5
Step 1. Wiring Configuration.......................................................... 5 Caring for your Thermostat ................................................... 17
Step 2. Accessory Confirmation ................................................... 5 Cleaning ......................................................................................... 17
Step 3. Temperature Preference Setup ....................................... 6 Rebooting ...................................................................................... 17
Step 4. Equipment Configuration ................................................. 6 Resetting the Thermostat ............................................................. 17
Heat Pumps .................................................................................. 6 Troubleshooting ............................................................................. 17
Furnaces/Boilers ........................................................................... 6 Reminders & Alerts ................................................................ 18
Fans ............................................................................................... 6 Viewing Reminders ....................................................................... 18
Humidifier ...................................................................................... 6 Viewing Alerts ................................................................................ 18
Dehumidifier ................................................................................. 6 Configuring Reminders & Alert Preferences .............................. 18
Ventilators (ERV/HRV) ................................................................. 7 HVAC Maintenance ................................................................. 18
Step 5. Name Your Thermostat ..................................................... 7 Furnace Filter .............................................................................. 19
Step 6. Configure Ideal Temperatures ......................................... 7 Ventilator Filter (if installed) ...................................................... 19
Step 7. Select Current HVAC System Mode ................................ 7 UV Lamp ..................................................................................... 19
Step 8. Configure Sensor Settings ................................................. 7 Low Temp Alert .......................................................................... 19
Step 9. Wi-Fi Configuration ............................................................ 7 High Temp Alert ......................................................................... 19
Step 10. Date & Time ...................................................................... 8 Aux Heat Runtime Alert ............................................................ 19
Step 11. Web Portal/Mobile App Registration ............................ 8 Aux Outdoor Temp Alert .......................................................... 19
Basic Functions ........................................................................ 9 Low Humidity Alert..................................................................... 19
Home Screen ................................................................................... 9 High Humidity Alert .................................................................... 19
Standby Screen ............................................................................... 9 Display Alerts on Thermostat .................................................... 19
Adjusting the Temperature ............................................................ 9 Enable Heating/Cooling Alerts ................................................ 19
Main Menu ..................................................................................... 10 Lost Communication With Sensor/Low Battery Alerts .......... 20
Quick Changes ............................................................................. 10 Customizing Your Thermostat ............................................... 20
Weather ......................................................................................... 11 Date & Time ................................................................................... 20
System Icons .................................................................................. 11 Temperature Display..................................................................... 20
Selecting System Operation Mode ............................................ 11 Heating/Cooling Ranges ............................................................. 21
HVAC System ............................................................................. 11 Thermostat Name ......................................................................... 21
Fan ............................................................................................... 12 Screen Brightness .......................................................................... 21
Humidifier (if installed)............................................................... 12 Active to Standby Screen Timer ................................................. 21
Dehumidifier (if installed) .......................................................... 12 Hold Action Duration .................................................................... 21
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Smart Recovery ............................................................................. 22 Compressor to Aux Temp Delta .............................................. 28
Access Control .............................................................................. 22 Compressor to Aux Runtime .................................................... 29
Temperature Correction........................................................... 29
Configuring Wi-Fi Settings ..................................................... 23
Installer Code ............................................................................. 29
Wi-Fi Radio ..................................................................................... 23
Test Equipment .............................................................................. 29
Network .......................................................................................... 23
Advanced Settings ................................................................... 23 Wiring Diagrams .................................................................... 30
Diagnostics..................................................................................... 23 Conventional heating and cooling ........................................... 30
Heat Only.................................................................................... 30
Managing Your Account ...................................................... 24
Heat and Cool ........................................................................... 30
Registering ..................................................................................... 24
Heat and Cool (2 Stage Heat) ................................................ 30
Making Changes to Your Account ............................................ 24
Heat pumps ................................................................................... 31
Moving to New House .................................................................. 24
Air or Geothermal Heat Pump with Auxiliary Heat ............... 31
Changing Thermostat Owner ..................................................... 24
Air or Geothermal Heat Pump (2 Stages) with Auxiliary Heat
Installation Settings ................................................................ 24 ..................................................................................................... 31
Equipment Wiring .......................................................................... 24 Boiler or radiant systems ............................................................... 31
Equipment Settings ....................................................................... 24 Boiler or Radiant System with Air Handler and Conventional
Heat Pump ................................................................................. 24 Cooling or Heat Pump .............................................................. 31
Furnace....................................................................................... 25 Boiler or Radiant System (2 stages) with Air Handler and
Humidifier .................................................................................... 25 Conventional Cooling or Heat Pump ..................................... 32
Dehumidifier ............................................................................... 25 Accessory devices ........................................................................ 32
Ventilator .................................................................................... 26 PEK thermostat wiring ................................................................... 32
Reconfiguring Equipment ........................................................ 26
Icon Reference ...................................................................... 33
Thresholds ....................................................................................... 26
Home Screen ................................................................................. 33
Auto Heat/Cool ......................................................................... 26
System Operation ......................................................................... 33
Heat/Cool Min Delta ................................................................ 26
Menus ............................................................................................. 33
Compressor Min Cycle Off Time.............................................. 26
Comfort Settings ............................................................................ 33
Compressor Min Outdoor Temp .............................................. 27
Weather.......................................................................................... 33
AC Overcool Max ..................................................................... 27
WiFi Connectivity........................................................................... 33
Aux Heat Max Temp ................................................................. 27
Heat Differential Temp.............................................................. 27 Menu Reference .................................................................... 33
Heat Dissipation Time ................................................................ 27
Approvals ............................................................................... 35
Heat Min On Time...................................................................... 27
Cool Differential Temp .............................................................. 28 FCC Compliance Statement ................................................ 35
Cool Dissipation Time ................................................................ 28
Cool Min On Time ...................................................................... 28 3-Year Limited Warranty ....................................................... 36
Compressor Reverse Staging................................................... 28 End User Software License Agreement ............................... 37
Compressor Stage 2 Temp Delta ............................................ 28
Compressor Stage 1 Max Runtime ......................................... 28
3

Overview Touch Screen
Do you hear that? Your ecobee3 has a touch screen, similar to that used in
smartphones and tablets.
That’s the sound of hundreds of thousands of ecobee-ers
welcoming you to the hive. Touch items to select or activate them. For
Congratulations on the purchase of your new ecobee3 smarter menus with a >, this will expand the menu to
wi-fi thermostat with remote sensor. This guide will provide an display additional options or submenus.
overview of the features and capabilities of the new product
Swipe up and down to display additional
and will help you get up and running.
information. Swiping on a temperature bar will
Make sure you also take a look at the Quick Start Guide and the also adjust the settings up or down.
Installation Guide that come in the box with your ecobee3.
 Remote sensors – Deliver the right temperature in the rooms Swipe left and right to scroll horizontal lists that
that matter most as well as detect when these rooms are contain multiple items to choose from.
occupied.
 Smart – Your ecobee3 understands your home’s unique Exit or go To exit a submenu, touch .
energy profile and the weather outside, making sure you’re back To close the main menu, touch .
comfortable at all times.
 Intuitive – With its 3.5" full color touch display, your ecobee3
has intuitive controls just like your smartphone.
 Accessible from anywhere – Monitor and control the
temperature in your home anytime, anywhere, on your
smartphone, tablet, or computer.
Getting Help
If you have any questions, we have answers. Visit
https://www.ecobee.com/faqs/ecobee-3 for tutorials, how-to
videos and FAQs.
Technical support is also available by email or by phone:
[email protected]
1.877.932.6233 (North America)
1.647.428.2220 (International)

Web Portal Guided Setup Process
Once registered (page 8), you can log in to your web portal The Installation Guide that ships with your ecobee has the
and manage your ecobee3 from your computer or tablet. necessary instructions to wire up and install your device. After
installing your ecobee3 thermostat on the wall and powering it
up, you will be guided through the first-run process. Complete
these steps to get it configured and connected online so you
can make use of all its smart features.
This will take you through the following steps:
 Wiring configuration and equipment configuration
 Setting your preferences
 Wi-Fi configuration
 Registering your ecobee3
If you make a mistake at any time or want to review a setting,
you can touch Back to display the previous screen.
From the web portal, you can:
Step 1. Wiring Configuration
 Control current temperature and operation Your ecobee3 automatically detects and displays which wires
 Adjust your schedule are connected to it when it first powers on. It will warn you if
 Set vacation periods you’ve wired a configuration that it doesn't recognize.
 View the weather forecast for your area
 Set thermostat preferences If the reported connections are different than what you have
 Manage all your ecobee thermostats actually connected, call ecobee support for guidance.
 Save energy with HomeIQ and insights Touch Next to continue.
To access your customized web portal, visit ecobee.com and
click on the Login link. Step 2. Accessory Confirmation
To select a tile, touch or click on it. To close a tile and return Your ecobee3 will ask if you have any accessories like
back to the main screen, touch or click (top-right corner). humidifier, dehumidifier, or ventilator connected to it.
Touch Yes if you have one of these devices; otherwise touch
No.
If you selected Yes, you will need to specify if the accessory is
internally powered:
 Touch Yes if your accessory is externally powered
(i.e. the ecobee3 does not provide power to it). This is the
case if there are connected to both ACC+ and ACC-.

 Touch No if your accessory receives power from your 2. Configure the heater type:
ecobee3. There will be a single wire to ACC+.
 Furnace: Optimizes ecobee3 for systems using forced
Need Help? See page 32 for information on how to determine air
your accessory device's power configuration.  Boiler: Optimizes your ecobee3 for systems using
radiators or in-floor heat.
Touch Next to continue.
3. Touch Next. You will be returned to the Equipment
Step 3. Temperature Preference Setup configuration menu.
Your ecobee3 will ask you to select Fahrenheit or Celsius as your
preferred temperature units. Touch Next to continue. Fans
If your furnace uses forced air, you may configure fan
Step 4. Equipment Configuration operation:
Your ecobee3 will ask you to configure your equipment.
1. Select Fan menu.
Depending on your wiring, different options will be available.
2. Select Fan operation:
These options will configure basic system operation as well as
optimize the system for your specific type of equipment.  Thermostat: Your ecobee3 thermostat controls the fan
during heat and cool cycles.
Review the list to see if any devices require additional
 HVAC: Your equipment controls the fan during heat
configuration ("Configuration needed") and if the default
and cool cycles (typical configuration).
settings are valid.
Once you are done, touch Next to continue.
configuration menu.
Heat Pumps
Humidifier
If you have a heat pump installed:
If you have a humidifier installed:
1. Select the heat pump menu.
1. Select Accessory menu.
2. Select Air to Air or Geothermal depending on the type of
2. Select Humidifier.
your heat pump system
3. Touch Next.
3. Specify what the heat pump runs when the O/B
4. Select the type of humidifier you have: Evaporative or
Reversing Valve is engaged: On Cool runs cooling when
Steam. If unsure, select Evaporative.
O/B engages (most cases), or On Heat runs heating
when O/B engages.
configuration menu.
configuration menu.
Dehumidifier
If you have a dehumidifier installed:
Furnaces/Boilers
If you have a furnace or boiler installed: 1. Select Accessory menu.
2. Select Dehumidifier.
1. Select the heating menu.
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3. Touch Next. Step 6. Configure Ideal Temperatures
4. Select Open if the dehumidifier is active when the relay is
Next, slide the set-point bubble up and down to select the
open; otherwise select Closed. If unsure, select Closed (if
preferred, normal temperature for your home during winter and
the dehumidifier runs when it shouldn't, you can change
summer (touch Next after each). This setting will be used to
this option in the Equipment Configuration menu (page
generate the default comfort settings.
24).
configuration menu.
Step 7. Select Current HVAC System Mode
Select the operating mode of your HVAC equipment. For
example, if you want to set your HVAC system to heat, select
Ventilators (ERV/HRV) Heat. If you do not want the system to run, select Off.
If you have a ventilator (ventilator, ERV or HRV) installed:
1. Select Accessory menu.
2. Select Ventilator. Step 8. Configure Sensor Settings
3. Touch Next.
Your ecobee3 includes sensors that can determine when you
4. Select the type of ventilator you have installed:
are home. You can have your thermostat automatically go into
Ventilator, Energy Recovery Ventilator or Heat Recovery
energy savings mode when you are away. For a detailed
Ventilator.
description of how the settings work, see page 13.
5. Touch Next.
6. Select the preferred minimum runtime (min/hr) when your 1. Enable or disable Smart Home/Away setting.
home is occupied and the runtime for when your home is If enabled, your ecobee3 senses when you are home
unoccupied. If unsure, keep the default 20 min/hr value during a scheduled Away period, or away during a
or contact a professional. scheduled Home period, and will automatically override
7. For HRVs, select whether or not you would like to use it t your scheduled settings to maximize comfort and
use it to dehumidify in winter. savings.
8. For Ventilators, select whether or not you would like to 2. Touch Next to continue.
enable free cooling.
9. Touch Next. You will be returned to the Equipment Step 9. Wi-Fi Configuration
configuration menu. To get the most out of your ecobee3, it needs to connect to
your home's Wi-Fi network.
Step 5. Name Your Thermostat Touch Next to configure your network settings. If you do not
After configuring your equipment, you will be prompted to give want the ecobee3 to connect to the Internet, touch Skip and
your ecobee3 a name. Select a name from the list or enter your confirm the action by pressing Next.
own using the on-screen keyboard.
When configuring your network settings, your ecobee3 will
This name will appear in your web portal, so pick a name that display a list of all visible Wi-Fi networks along with their signal
makes it easy to identity your thermostat (this is especially strength. If your network has weak signal strength, try moving
important if you have more than one in your house). your router closer to the ecobee3.
7

If your network appears in the list 3. Select your time zone by picking the name of the nearest
community from the list.
1. Select your network from the list
4. Touch Next.
2. Touch Next.
5. Touch Next to continue.
3. Enter your password, if prompted.
4. After connecting to the Internet, your ecobee3 will If Wi-Fi is not configured:
register itself with the ecobee servers and provide you
1. Touch Date.
with a 4-digit registration code.
2. Slide up and down to set the current date and touch
5. Write down the 4-digit code. You will need it when
Save
registering your ecobee3 (You can register from either
3. Touch Time.
ecobee's Mobile App or Web Portal).
4. Slide up and down to set the current time and touch
If it's not listed, select My network is not visible and touch Next Save.
(you will have to enter your network parameters manually, 5. Touch Time zone.
including the SSID). 6. Select your country from the list and touch Next.
7. Select your time zone by picking the name of the nearest
1. If your network is password-protected, enter the
community from the list.
password.
8. Touch Next.
2. This will take you through the manual Wi-Fi set-up process
9. Touch Next to continue.
where you will have to enter in information about your
network such as if it’s a DHCP or a static IP, the network
SSID name, the encryption, the password etc. Step 11. Web Portal/Mobile App Registration
3. After connecting to the Internet, your ecobee3 will After setting up Wi-Fi on your ecobee3 and obtaining the
register itself with the ecobee servers and provide you registration code, you need to configure your account from
with a 4-digit code. either the ecobee3 Mobile App or the Web Portal.
4. Write down the 4-digit code. You will need it when To register from the Web Portal:
registering your ecobee3 (You can register from either
ecobee's Mobile App or Web Portal). 1. From a web browser, visit www.ecobee.com
2. Click on the Register link.
Touch Next to continue. 3. Follow the on-screen instructions to register your account.
Step 10. Date & Time To register from the Mobile App:
The Date & Time screen lets you configure your time zone 1. Download the app to your iPhone or Android device
settings. If you didn't configure Wi-Fi in the previous step, you from the respective app store.
may need to reconfigure the current time and date. These 2. Launch the ecobee3 app.
settings are required in order for the scheduling features of your 3. Follow the on-screen instructions to register your account.
ecobee3 to work properly.
If Wi-Fi is configured:
1. Touch Time zone.
2. Select your country from the list and touch Next.
8

Basic Functions 7 Quick Change menu
8 Adjustable heat and cool set points. If the
The bright, easy-to-read touch screen on your ecobee3 System Mode is set Auto, both are
thermostat makes it simple to review and adjust settings any displayed; otherwise only heat or cool is
time you want. displayed.
Home Screen
Your ecobee3 will automatically display the home screen when
Standby Screen
you approach it. The standby screen activates whenever the thermostat is not in
use. It shows the current indoor temperature and outdoor
weather conditions.
1 Current indoor temperature

1 Current system mode and any equipment
2 Current outdoor weather
currently running
conditions
2 Current relative humidity
3 Current indoor temperature
The standby screen is configurable. You can adjust:
4 Messages indicating any special operating
 Standby screen activation time (page 21)
mode or state (e.g. resume, temperature
 Standby screen brightness (page 21)
hold, etc)
5 Main menu. If a dot appears on the icon, Adjusting the Temperature
you have important message(s) to read. You can override the scheduled temperature by moving the
6 Weather forecast bubble on the temperature slider up or down. The blue number

represents the cool set point; the orange number represents the sensors, etc) (page 20)
heat set point.
About Displays technical information about your
The new desired temperature will be the set point used for the thermostat (page 17).
Hold. The duration of the Hold is the last configured value (the
default value is Until I change it, meaning it keeps the value
indefinitely, until you choose to revert to the schedule or
Quick Changes
change it). You can adjust the default Hold time in the The Quick Changes screen lets you quickly adjust the operation
Preferences menu (page 21). of the ecobee3 and your equipment.
To cancel the current Hold, touch the Hold message box

displayed on the Home screen. You can touch the box
anywhere and not just the X displayed on the box.
Main Menu
To show the main menu, touch the screen and touch .
Registration Registers your ecobee3. This menu item
disappears after you have registered.
System Selects mode of operation:
heat/cool/auto, fan on/off, and any
accessory (page 11)
Sensors Manages sensors and lets you adjust Smart
Home/Away and Follow Me settings (page
1 Current time and date display
13)
2 Home and Away buttons. Touch these buttons
Schedule Manages temperature according to time
to override your programmed schedule. To
and day (page 15)
cancel this action, touch the message box on
Comfort Manages temperature for different climate the Home screen.
Settings states (Away, Home, Sleep) (page 14)
3 Toggle fan between Auto and On. Touch On
Vacation Manages thermostat settings for a vacation to run the fan continuously. Touch Auto to run
period (page 16) the fan according to the Minimum Runtime per
Reminders Displays any reminder or alert messages Hour setting (page 24).
& Alerts (page 18) 4 If you have a ventilator, ERV or HRV installed,
Settings Manages display preferences (°F/°C, touch On to run the device for 20 minutes
date, brightness), Wi-Fi, and equipment (page 26)
operating parameters (thresholds, 5 Icons indicate if heat, cool, fan, and any
accessories are actively running (see page 11
10

for icon descriptions)
System Icons
6 Internet connection and ecobee server The icons on the Home screen and Quick Changes menu show
connection status. If this icon is red, you can information about the status of your HVAC system.
contact our technical support team for help
(page 4). Heat An orange heat icon indicates that your
thermostat is calling for heat. A white heat
icon indicates that your system is in heat or
Hint: You can also apply quick changes from the web portal by auto mode but is not currently calling for heat.
clicking on the Fan or Quick Changes tiles.
Cool A blue cool icon indicates that your
Weather thermostat is calling for cool. A white cool
icon indicates that your system is in cool or
Touch the Weather icon to display a local weather forecast for
auto mode but is not currently calling for cool.
the week as well as a detailed daily forecast.
Fan A fan icon indicates that your thermostat is
calling for the fan to run.
Auto If both heat and cool icons are shown, your
system is in Auto mode, meaning your
ecobee3 will call for heat or cool as required.
Selecting System Operation Mode

The System menu controls the basic operation of the different
components in your HVAC system, including the heat/cool
mode, fan operation, and the operation of accessories like
humidifiers, dehumidifiers, and ventilators.
HVAC System
1 Current weather conditions The HVAC System settings depend on the type of system you
have. Depending on your system, one or more the following
2 Current outdoor temperature options are shown:
3 Probability of precipitation (POP), relative  Cool: Turn on the air conditioner when the current
humidity, and daily high/low temperature temperature rises above the set temperature.
4 24-hour weather forecast  Heat: Turn on the heat when the current temperature drops
below the set temperature.
Note: To receive the local weather forecast, you must first  Auto: Activate the heating or cooling system as required to
register your thermostat (page 22). For a complete list of keep your home within the configured range of set
weather icons, see page 33. temperatures.
11

 Aux: Only use the auxiliary or backup heat source to Your ecobee3 will meet this minimum runtime over the hour
maintain the heat set point temperature. This option only while making sure it never runs for less than five minutes.
appears if auxiliary heat is configured in the Equipment
On Thermostat and Mobile:
menu.
1. Select Main Menu > System > Fan
 Off: Turn the system off. When the system is off, only the
2. Swipe left or right to adjust the value.
current temperature will be displayed on the Home screen.
On Web:
1. Select System Tile > Fan
Select Main Menu > System > HVAC System
2. Swipe or drag left or right to adjust the value.
On Web:
Select System tile > HVAC
Humidifier (if installed)
The Humidifier menu enables or disables the humidifier, if
Fan installed:
The Fan menu displays the current furnace fan setting.
 On: Run the humidifier to increase the humidity to the
Depending on your system, one or more of the following options
configured set point.
are shown:
 Off: Do not operate the humidifier.
 On: Force fan to run continuously, regardless of the  Frost control: Automatically maintain the humidity to stay
scheduled programming. The fan will also run if the System comfortable but prevent condensation or frost on your
Mode is Off. windows
 Auto: Enable fan when the system is actively heating or
To adjust the humidity set point and other options, see page 14.
cooling your home, or to satisfy the Minimum Fan Runtime
setting (page 12). On Thermostat and Mobile:
Select Main Menu > System > Humidifier
Select Main Menu > Quick Changes > Fan On Web:
Select System tile > Humidifier
On Web:
Select Fan tile
Dehumidifier (if installed)
Minimum Fan Runtime (Auto mode only) The Dehumidifier menu enables or disables the dehumidifier, if
When the fan is in Auto mode, ecobee3 operates it according installed:
to the Minimum Fan Runtime setting. You can adjust this setting
 On: Run the dehumidifier to reduce the humidity to the
from 0 to 55 minutes.
configured set point.
When your system is in heat or cool mode, the fan will always  Off: Do not operate the dehumidifier.
run for this minimum amount of time. A longer runtime improves
To adjust the dehumidifier set point, see page 12.
air circulation and results in a more consistent temperature than
with the Auto setting while being more cost-effective than the On Thermostat and Mobile:
On setting. Select Main Menu > System > Dehumidifier
12

On Web: 2. Adjust the Occupied Min Run Time and Unoccupied Min
Select System tile > Dehumidifier Run Time by selecting each option and swiping left or
right to adjust the values.
3. If supported by your device, enable or disable Free
Ventilator/HRV/ERV (if installed)
Cooling.
The Ventilator/HRV/ERV menu configures the operation of a
ventilator, a Heat Recovery Ventilator (HRV) or an Energy
Recovery Ventilator (ERV), if installed: Adjusting Sensor Modes
Your ecobee3 supports wireless remote sensors that detect
 Occupied minimum runtime: Configure how many motion and temperature in different rooms (one was included
minutes per hour the device will run during occupied with your thermostat). Your ecobee3 also has a built-in motion
periods, such as when you’re home or asleep. sensor. With these sensors, you can optimize the operation of
 Unoccupied minimum runtime: Configure how many your thermostat to ensure comfort in the rooms and times that
minutes per hour the device will run during unoccupied matter most.
periods, such as when you’re away.
For information about installing new sensors, see the ecobee
Ventilation devices are important to maintain indoor air quality Installation Guide, or the documentation included with the
and, depending on where you live, this might be regulated. The sensor itself.
amount of indoor air required to maintain sufficient indoor air
quality depends on how big your house is, how many people
live there, and the capacity of your ventilation device. You Smart Home/Away
should consult with a local contractor who can guide you on Smart Home/Away applies all the sensors in your network –
how often you should be running your ventilation device. including the sensors built-in your thermostat. It works by
following your schedule unless any sensor in your network is in
For devices configured as ventilators (i.e. not HRVs or ERVs) you conflict with your schedule. In other words, if your ecobee3
can enable a feature called “free cooling” on your ecobee3. senses that you are home during a scheduled Away period, or
When the outdoor temperatures are cooler than indoors and away during a scheduled Home period, it will automatically
your system is calling for cool, your ecobee3 will turn on your override your schedule by placing you in Smart Home/Away
ventilator to bring in outdoor air instead of running your air mode to maximize comfort (Smart Home) and savings (Smart
conditioner. To configure free cooling options, see page 26. Away).
On Thermostat and Mobile: On Thermostat:
1. Select Main Menu > System > Ventilator/HRV/ERV 1. Select Main Menu > Sensors > Smart Home/Away
2. Adjust the Occupied Min Run Time and Unoccupied Min 2. Touch Enable to have your sensor network and
Run Time by selecting each option and swiping left or thermostat detect occupancy. To have your thermostat
right to adjust the values. strictly follow your programmed schedule, touch Disable.
3. If supported by your device, enable or disable Free
Cooling.
Follow Me
On Web: Follow Me is a feature that applies to a selected group of the
1. Select System tile > Ventilator/HRV/ERV sensors in your network (including the sensor built-in your
thermostat). It works by looking for motion triggered by any of
13

the selected sensors. If motion is detected, the temperature
reading from that sensor will be used by your ecobee3 to
decide when to operate your heating or cooling system. This
ensures that you are comfortable in the rooms that you are
occupying. If more than one sensor detects motion, the
average of these sensors will be used. Your ecobee3 makes
changes gradually when many sensors are detecting motion to
make sure there are no sudden or large changes for your
heating and cooling system to deal with.
When Follow Me is disabled, your ecobee3 will continuously use
the average temperature readings from all the sensors that
you’ve selected as the desired temperature to control your
ecobee3. For example, suppose you have a room in your house
By default, your ecobee3 includes three configurable Comfort
that is far from your thermostat and you want this room to be at
Settings:
the thermostat's set temperature, regardless if motion is
occurring. In this case, set Follow Me to Disable and only select  Away: Settings for when you are not at home.
this room. Your ecobee3 will now only use the temperature in  Home: The normally settings for when you are at home and
this room to decide when to operate your heating or cooling awake.
system.  Sleep: Settings for when you are sleeping.
On Thermostat: Note: You can create new Comfort Settings (or remove them)
1. Select Main Menu > Sensors > Follow Me from the Web Portal.
2. Enable or disable the Follow Me feature. On Thermostat and Mobile:
3. If enabled, select which sensors are affected by pressing 1. Select Main Menu > Comfort Settings
on each checkbox. 2. Select the Comfort Setting you want to customize.
3. Adjust the set points for heat and cool, as well as fan
Adjusting Comfort Settings mode as required.
You can configure your ecobee3 to fit your schedule and 4. Touch Save.
comfort needs while maximizing your energy savings.
On Web:
Your ecobee3 organizes your temperature and fan settings into 1. Select Schedule tile.
different Comfort Settings. These settings are used in the 2. Select the Comfort Setting you want to customize, or
Schedule, Smart Home and Quick Changes menus select New Comfort Setting to add a new one.
3. Adjust the name, set points for heat and cool, as well as
fan mode as required.
4. Select if this Comfort Setting is for when the home is
Occupied or Unoccupied.
5. Select Save. The new Comfort Setting will appear in the
Schedule tile as well as on the thermostat itself.
14

To delete a Comfort Setting: 3. Select an existing scheduled activity to edit. You can also
create a new activity by touching +.
1. Select Schedule tile.
4. Select Start time.
2. Select the Comfort Setting you want to delete.
5. Swipe to select the new time value. Note: You can only
3. Select Delete.
select time values that are at least 30 min after the
4. Confirm by selecting Delete.
previous activity to 30 min before the next scheduled
activity (i.e. you cannot overlap activity times).
Setting Your Weekly Schedule 6. Touch Save.
Your heating and cooling needs change depending on the 7. If you have added a new activity, you need to select
time of day, day of the week, as well as when you are home or Comfort Setting to use.
away. For example, if there’s no one in the house during the 8. Touch Save.
workday you might want to let the temperature go up in the 9. Touch the Back arrow to return to the Schedule screen
summer, to reduce energy used by the air conditioning system, where you can make additional changes as required.
and down in the winter, to reduce heating energy.
Hint: You can copy the entire schedule from one day to
The ecobee3 adapts to how your home and heating and another day (for example, if all your week days follow the same
cooling equipment perform. Intelligent algorithms combine schedule). Display the first day, touch the copy button, select
weather data, your equipment run times and occupancy which days to apply the changes to, and touch Save.
schedules to optimize performance and maximize energy
savings. This means you can be comfortable when you are On Web:
home and save money when you are not. To edit an existing activity:
1. Select Schedule tile.
2. Select an existing scheduled activity to edit.
4. Select Save.
To create a new activity:
1. On the Schedule tile, select Add activity.
2. Select the day.
3. Select Next.
4. Select the Comfort Setting to use during the activity.
5. Select Next.
7. Select Save.
To copy the entire schedule from one day to another day (for
example, if all your week days follow the same schedule):
1. Select Main Menu > Schedule 1. On the Schedule tile, select Copy.
2. Touch the day of the week you want to adjust. 2. Select the day to copy.
15

3. Select Next. 7. Select Heat or Cool to enable/disable heat and cool
4. Select the days that will use the copied schedule (you during the vacation event.
can select more than one). 8. Configure the set point(s) for heat and/or cool during the
5. Select Save. vacation event by selecting Heat set to or Cool set to,
adjusting the temperature, and then pressing Save.
Going on Vacation 9. Touch the Back arrow.
Your ecobee3's Vacation feature helps you conserve energy 10. Touch Save.
while you are away for extended periods of time. It also ensures The vacation event is now set. You can adjust it at any time by
your home is comfortable when you return. selecting it from the Vacation menu.
A vacation event has a start date and time, as well as an end To delete a vacation event:
date and time. You can enter any number of vacations, as long
as each has a unique start time. 1. Select Main Menu > Vacation
2. Select the vacation you want to delete.
The Vacation feature overrides your programmed schedule –
you can leave your Schedule settings as-is when you go away 3. Touch Remove .
for a special or unscheduled trip. 4. Confirm the deletion by pressing Delete.
On Web:
1. Select Vacation tile.
2. Select New Vacation
3. Enter the depart and return date and times
4. Select Heat and Cool.
5. Enable or disable heat and cool during the period as
required.
6. Select the set points for heat and/or cool.
7. Select Save.
8. Select Fan and set the minimum fan run time per hour, if
different than your normal settings.
9. Select Save.
The vacation event is now set. You can adjust it at any time by
selecting it from the Vacation tile.
1. Select Main Menu > Vacation
2. Touch + to create a new vacation event.
3. Select Vacation schedule.
4. Enter the Departure date and time.
5. Touch the Back arrow.
6. Select Vacation settings.
16

Caring for your Thermostat Troubleshooting
The About menu shows technical information about your
ecobee3, including:
Cleaning
You can clean your ecobee3 screen by spraying water on to a  Thermostat name
clean, microfiber cloth. Wipe the surface of the screen with the  Software version
dampened cloth.  Serial number
 Contact information for support
Note: Never spray any liquids directly onto your ecobee3.
 Wi-Fi settings
Rebooting This information is useful when troubleshooting network issues or

You can reboot your ecobee3 by gently pulling the thermostat contacting ecobee technical support.
from the back plate. To pull the thermostat off the wall, make On Thermostat or Mobile:
sure you that firmly hold on to the black front of the thermostat. Select Main Menu > About
Ensure that you are not pulling the white trim plate as that is
On Web:
attached to the wall.
Select About tile.
Rebooting will not alter programming or configuration options.
Resetting the Thermostat

At some point during the life of your ecobee3 thermostat you
may want to quickly reconfigure it or restore it to the default
state.
 Reset Registration: Deletes your registration settings (i.e.
username and password). Equipment settings and personal
preferences are kept as-is.
 Reset Preferences: Resets all your preferences, reminders,
alerts and programming back to the default state.
 Reset All: Resets the Smart Si thermostat back to its default
factory settings and removes any registration information.
On Thermostat:
1. Select Main Menu > Settings > Reset
2. Select a reset option:
 Reset Registration
 Reset Preferences
 Reset All
3. Touch Yes to confirm the reset.
17

Reminders & Alerts 1. Select Main Menu > Reminders & Alerts > Alerts
2. Select the alert you want to view.
The Reminders and Alerts list displays the reminders and alerts 3. Touch OK to return to the Alert list.
that help you know if you need to attend to your HVAC system Hint: If the alert is not configured correctly, touch Edit when
or when to perform periodic maintenance. viewing the alert to adjust the settings as required.
NOTE: To use and receive email alerts, this thermostat must be On Web:
connected to the Internet via Wi-Fi and the end-user must have 1. Select Reminders & Alerts tile.
a valid email address. 2. Select Alerts.
Viewing Reminders Configuring Reminders & Alert Preferences

The Reminders list displays the reminders and alerts that help the You can configure how and when your ecobee3 generates
homeowner know when to perform periodic maintenance. reminders and alerts.
On Thermostat and Mobile: Note: Only the options relevant to your equipment are shown in
1. Select Main Menu > Reminders & Alerts > Reminders the thermostat menus.
2. Select the reminder you want to view.
3. For example, if you receive a Furnace Filter or UV Lamp On Thermostat and Mobile:
Change reminder and you have changed the filter or 1. Select Main Menu > Reminders & Alerts > Preferences
lamp, or arranged to have your equipment serviced, 2. Configure each reminder/alert setting as required.
touch Filter/Lamp Changed or Service Scheduled; On Web:
otherwise touch the Back arrow. 1. Select Reminders & Alerts tile.
Hint: If the frequency of the reminder is not correct, touch Edit 2. Select Preferences.
when viewing the reminder to adjust the settings as required. 3. Configure each reminder/alert setting as required.
On Web:
1. Select Reminders & Alerts tile.
HVAC Maintenance
2. Select Reminders. The HVAC Service (maintenance) reminder generates an alert
telling the homeowner that regularly scheduled maintenance is
required.
Viewing Alerts
Your ecobee3 can generate alerts if the temperature in the This reminder, along with technician contact information, can
home goes over or under a pre-programmed level. This protects be displayed on the screen. If homeowners register their
the home from damage due to freezing and/or excessive heat. thermostats, the reminders will be emailed to them and be
displayed in the web portal.
This alert, along with optional technician contact information,
will be displayed on the screen. If the homeowner registers the You can set the Last Service date, turn the Reminder On or Off,
thermostat, the alert will be emailed to them and be displayed and set the Frequency of the maintenance interval in months.
on the web portal.
18

Furnace Filter  Disabled: No alert will be generated.
Generates an alert that indicates it is time to clean or replace  A time from 30 min to 8 hrs
the filter on the furnace, if installed. You can set the Last Filter
Change date, turn the Reminder On or Off, and set the Aux Outdoor Temp Alert
Frequency of the maintenance interval. If you have a heat pump with an auxiliary heat configuration,
you can configure your ecobee3 to generate an alert if the
Ventilator Filter (if installed) auxiliary heat is called for when the outdoor temperature
Generates an alert that indicates it is time to clean or replace exceeds this programmed set point. The programmed set point
the filter on the ventilator, if installed. You can set the Last Filter can be between 32 to 80 °F (0 to 26.5 °C)
Change date, turn the Reminder On or Off, and set the This feature requires an Internet connection to function properly.
Frequency of the maintenance interval.
Low Humidity Alert

UV Lamp Sets the percentage of relative indoor humidity at which the
If the HVAC system uses a UV lamp for air purification, your ecobee3 will generate a Low Humidity Alert. The options are:
ecobee3 can generate an alert indicating that it is time to
clean or replace the lamp. You can set the Last Lamp Change  Off: No alert will be generated.
date, turn the Reminder On or Off, and set the Frequency of the  A humidity range of 5% to 95%.
maintenance interval.
High Humidity Alert
Low Temp Alert Sets the percentage of relative indoor humidity at which the
Sets the temperature at which the thermostat will generate a ecobee3 will generate a High Humidity Alert. The options are:
Low Temperature Alert. The range can be:
 Off: No alert will be generated.
 Enable/Disable: Configures if alert is shown on thermostat.  A humidity range of 5% to 95%.
 A temperature range of 35 to 68 °F (1.5 to 20 °C).
Display Alerts on Thermostat
High Temp Alert Select Disable if you do not want any of the alerts to be
Sets the temperature at which the thermostat will generate a displayed on the ecobee3 thermostat screen. Alerts will
High Temperature Alert. The options are: continue to be displayed on the web portal and sent via email.
 Enable/Disable: Configures if alert is shown on thermostat.
 A temperature range of 60 to 104 °F (15.5 to 40 °C). Enable Heating/Cooling Alerts
Select Disable to disable alerts for heat/cool error conditions. If
disabled, alerts indicating that the system failed to heat or cool
Aux Heat Runtime Alert will not appear in the screen, web portal, or emails.
Sets the amount of time that the Auxiliary heat source, if
installed, is can run continuously before an alert is generated.
The options are:
19

Lost Communication With Sensor/Low Battery Alerts
Select Disable to disable alerts when sensor battery is low or
Customizing Your Thermostat
communication with the sensor is lost. You can customize the operation and display of your ecobee3
to suit your personal preferences.
Note: System settings are only configurable from the thermostat
itself, not the Mobile App. Some settings, where indicated, are
also configurable from the Web Portal.
Date & Time

You can configure the time to use a 12 or 24-hour format.
Note: The current date and time are programmed during initial
setup and automatically from the Internet. If you need to adjust
the data and time, log in to your personalized web portal.
On Thermostat:
To adjust the time format:
1. Select Main Menu > Settings > Date & time
2. Select Time format.
3. Touch 12 hr or 24 hr.
On Web:
1. Select Settings tile.
2. Select Time.
3. Select 12 Hour or 25 Hour.
Temperature Display
You can configure the ecobee3 to display the temperature
values in Fahrenheit or Celsius.
On Thermostat:
1. Select Main Menu > Settings > Preferences
2. Select Temperature display.
3. Touch °F or °C.
On Web:
2. Select Preferences.
3. Select Temperature Display.
4. Select Fahrenheit or Celsius.
20

Heating/Cooling Ranges For example, if your thermostat is located in a bedroom, you
may want to blank the screen when you are sleeping, whereas
You can configure the ecobee3 to only display a specific heat
if the thermostat is in a hallway, you may want the screen
and/or cool set point range. This prevents users from selecting
displayed all the time.
values outside the displayed range.
On Thermostat:
On Thermostat:
2. Select Screen brightness.
2. Select Heating range or Cooling range.
3. Adjust the values of the Active and Standby screen
3. Adjust the allowed upper and lower values.
brightness.
4. Touch Save.
4. Select Screen sleeps when I sleep if you want to make
On Web: the screen blank during the Sleep activity period.
2. Select Preferences. Active to Standby Screen Timer
3. Select Heat Set Point Range or Cool Set Point Range. You can configure how long it takes for the standby screen to
4. Set the allowed upper and lower values by sliding the activate after you have finished using the thermostat.
values left or right.
On Thermostat:
Thermostat Name 1. Select Main Menu > Settings > Preferences
2. Select Active to standby screen timer.
You can customize the name of your ecobee3 to suit your
3. Adjust the activation time as required.
needs (i.e. Main Floor). This is useful if you have multiple systems
or zones and are accessing your thermostat from your On Web:
personalized web portal. 1. Select Settings tile.
On Thermostat:
3. Select Active to Standby Sleep Timer.
4. Select the length of time before the screen sleeps by
2. Select Thermostat name.
sliding the values left or right.
3. Select an existing name from the list or choose Enter your
own.
4. Touch Save. Hold Action Duration
5. If you choose your own name, enter the custom name You can configure how long a manual change to the set point
and touch Save. will remain in effect.
On Thermostat:
Screen Brightness 1. Select Main Menu > Settings > Preferences
You can customize the brightness of your ecobee3's screen. The 2. Select Hold action.
brightness for both the active and standby screens can be 3. Select the hold action from the list:
configured independently. You can also configure the screen  2 hours
to automatically sleep (i.e. turn off) whenever your ecobee3  4 hours
enters the Sleep activity period.  Until the next scheduled activity
21

 Until you change it (default value) configuring a 4-digit security code. If enabled, the security code
 Decide at time of change will be required to access and change these settings.
On Web: On Thermostat:
1. Select Settings tile. To add a security code or change existing settings:
1. Select Main Menu > Settings > Access control
3. Select Hold Action.
2. If the security code is currently disabled (default setting),
4. Select the hold action from the list:
touch Enable Security Code, enter a new code and
 2 hours
touch Save.
 4 hours
 Until the next scheduled activity Otherwise, enter the existing security code.
 Until you change it (default value) 3. Select the feature(s) you want to protect:
 Decide at time of change  Temperature & Quick Changes
 Schedule
Smart Recovery  Vacation
Smart recovery lets your ecobee3 learn how your heating and  System & Settings
cooling system works, taking into account weather and
To remove an existing security code:
historical operating performance so that your home reaches
the scheduled set point at the time in which the change occurs 1. Select Main Menu > Settings > Access control
(i.e. not afterwards). For example, if you wake up at 6:00 AM, 2. Enter the existing security code.
you do not need to schedule your Home period to start at 5:30 3. Touch Change Security Code.
AM. Smart Recovery will start the HVAC equipment to ensure 4. Delete the existing code and touch Save.
that at 6:00 AM, the house is at your desired temperature.
On Web:
On Thermostat: 1. Select Settings tile.
1. Select Main Menu > Settings > Preferences 2. Select Access Control.
2. Select Heating Smart Recovery or Cooling Smart 3. If the security code is currently disabled (default setting),
Recovery. select Enable and enter a new code and touch Save.
3. Touch Enable or Disable.
Otherwise, enter the existing security code.
On Web:
4. Select the feature(s) you want to protect:
 Temperature & Quick Changes
 Schedule
3. Select Smart Recover Heat Mode or Smart Recovery
 Vacation
Cool Mode.
 System & Settings
4. Select Enable or Disable.
Access Control
You can prevent people from making changes your
thermostat's schedule, vacation, or system settings by
22

Configuring Wi-Fi Settings If you need to specify your ecobee3's MAC address in your
router’s configuration, you can obtain it from Main Menu >
Your ecobee3 supports Wi-Fi 802.11 b/g/n. Wi-Fi is normally About > Wi-Fi.
configured during initial setup. You may, however, be required
to reconfigure the settings if your Wi-Fi network settings change. Diagnostics
Your ecobee3 contains extensive diagnostic tools to help
On Thermostat:
troubleshoot issues:
Select Main Menu > Settings > Wi-Fi.
 View Log: Displays log file information about Wi-Fi operation.
Wi-Fi Radio  Ping Gateway: Checks to see if the network gateway is
Select Enabled to use Wi-Fi. Your ecobee3 needs to connect to responding.
Internet for features like the Weather Forecast to work.  Ping ecobee.com: Checks to see if the ecobee servers are
responding.
Network  Ping Address: Checks to see if the entered IP address is
responding.
The list of available networks appears in the Network menu. If
 Wi-Fi: Displays the current Wi-Fi network settings.
your network doesn't appear, you can enter the SSID manually
by selecting My network is not visible. On Thermostat:
1. Select Main Menu > Settings > Wi-Fi.
After selecting or entering the SSID, you can configure the
2. Select Diagnostics.
following parameters:
3. Run the required diagnostic tool.
 Connect to IP using: Select DHCP to automatically
connector, or select Static IP to type in your own values (if
unsure, leave DHCP Enabled).
 SSID Encryption: ecobee3 supports WEP, WEP128, WPA,
and WPA2 encryption schemes.
 Password (if encryption is used)
 Channel: Leave Any channel selected unless your network is
configured to use a specific Wi-Fi channel.
Advanced Settings
If you are using Static IP addressing, the following additional
parameters will require configuration:
 IP Address
 Gateway
 Subnet Mask
 Primary and Secondary DNS
23

Managing Your Account Installation Settings
Your ecobee3 is designed to securely communicate over the The ecobee3 automatically detects which wires are connected
Internet with ecobee servers in order to obtain precise weather to it. However, you may need to still adjust equipment operating
information and provide your own personalized ecobee web parameters.
portal.
Note: Installation settings are only configurable from the
thermostat itself, not the personalized web portal.
Registering
To access all the features of your ecobee3, register your Equipment Wiring
ecobee3 at ecobee.com. After registration, you can control
The ecobee3 automatically detects which wires are connected
your ecobee3 from your smartphone, tablet or desktop, and
and displays them on the screen.
access free online energy management tools.
On Thermostat:
Making Changes to Your Account Select Main Menu > Settings > Installation Settings > Equipment
To make changes to your account, visit ecobee.com and log in > Wiring.
to your personalized web portal. From there you will be able to
make changes to your account, contact information and Equipment Settings
location. You will also be able to access additional features for The Equipment settings let you configure the devices
your ecobee3 as well as online energy management tools. connected to the thermostat. Depending on your system's
equipment, not all options may be available.
Moving to New House
If you’re moving and want to take your ecobee3 with you, you’ll Heat Pump
need to re-connect it to the Internet and update your location This menu lets you configure a heat pump with up to 2 heat/2
and house information. cool stages and a 2 stage auxiliary heat source.
 Type: This setting helps the thermostat determine optimum
Changing Thermostat Owner performance and default settings. Select Geothermal if you
If you’re moving and are not taking your ecobee3 with you, log are using a geothermal heat pump; otherwise select Air to
onto the Web Portal and select Reset under the Settings tab. Air.
Select Reset Registration. This terminates the association  O/B Reversing Value: Select Energized on Cool to activate
between your ecobee3 thermostat and your personalized web the reversing valve output (O/B terminal) when there is a call
portal. You can also accomplish the same thing by resetting the for cooling. Select Energized on Heat to activate the relay
registration your thermostat (page 17). when there is call for heat.
 Min Cycle off time: Configures the minimum compressor off
You can always add another device for your new home with
time between cycles (240 to 900 seconds).
the same account.
 Min outdoor temp: Disables the compressor when the
The new homeowners will need to register the ecobee3 outside air temperature reaches the configured minimum
thermostat and set up their own web portal. setting. This performs two functions. It prevents the
24

compressor from running when the outdoor temperature is  Fan control in Heat mode: Configures the furnace fan to be
too low, thus resulting in damage to the compressor. controlled by the ecobee3 or the HVAC system during heat
You can also set this value to determine when you want the cycles. Normally the HVAC system controls the fan during
auxiliary heat (if installed) to engage to help meet the set heat cycles.
temperature. The temperature range is adjustable from 0 to On Thermostat:
65 °F (–17.8 to 18.3 °C) or can be completely disabled. 1. Select Main Menu > Settings > Installation Settings >
Note: You need an Internet connection for this feature to Equipment > Furnace.
operate properly. 2. Configure the settings as required.
 Aux Heat Simultaneous Operation: If you select Enable and

Humidifier
there is a source of auxiliary heat, it will turn on in addition to
This menu lets you configure a humidifier accessory.
the heat pump. The heat pump will be engaged for the first
30 minutes. If, after 30 minutes, the set point has not been  Type: Optimizes the humidifier operation for either
met, the auxiliary heat will also be engaged to assist the Evaporative or Steam humidification.
heat pump in reaching the set point.  Humidify only while heating: Select Yes for the humidifier to
only operate when there is a call for heat. If you want the
If you select Disable, the heat pump will be engaged for up
humidifier to function at other times, select No.
to 2 hours. If after 2 hours the set point has not been met, the
 Min Run Time Delta: Reduces short cycling by running the
thermostat will shutdown the heat pump and engage the
humidifier beyond the set point by the selected amount (2%
auxiliary heat to reach the set point. This option should also
to 10%).
be used for installation where the heat pump evaporator
 Window Efficiency: The humidifier frost control setting uses
coil is downstream from the source of auxiliary heat.
this efficiency rating to compute the humidity set point
This setting is only available when the Comp to Aux Temp within the range of 15% to 50%. Values are from 1 to 7, with 7
Delta and Comp to Aux Runtime settings are both set to being for the most efficient windows possible.
Auto (default).
On Thermostat:
On Thermostat: 1. Select Main Menu > Settings > Installation Settings >
1. Select Main Menu > Settings > Installation Settings > Equipment > Humidifier.
Equipment > Heat Pump. 2. Configure the settings as required.
2. Configure the settings as required.
Dehumidifier
Furnace This menu lets you configure a dehumidifier accessory.
This menu lets you configure up to a 2-stage conventional heat
 Dehumidify with fan: Run dehumidifier when fan is running.
source. If you have selected a heat pump as your primary
 Min Run time delta: Reduces short cycling by running the
source, this feature allows you to configure the 1st stage of
humidifier beyond the set point by the selected amount (2%
auxiliary heat connected to the system.
to 10%).
 Type: Configured during initial setup (page 4), this optimizes
the system for either a conventional furnace or a boiler.
25

 Dehumidify in heat mode: Select Yes for the humidifier to Thresholds
only operate when there is a call for heat. If you want the
This menu lets you configure the temperature and time
humidifier to function at other times, select No.
thresholds associated with the heating and cooling equipment.
 Dehumidifier Active: Select Open if the dehumidifier is active
when the relay is open; otherwise select Closed. You must configure the Equipment settings (page 24) before
setting the thresholds. Only the applicable threshold settings will
On Thermostat:
be displayed (i.e. if no air conditioner is configured, you will not
1. Select Main Menu > Settings > Installation Settings >
see the options related to air conditioners).
Equipment > Dehumidifier.
Auto Heat/Cool
Enabling this option allows the user to select auto change-over
Ventilator
as a system mode.
This menu lets you configure a ventilator accessory.
On Thermostat:
 Free Cooling Max Outdoor Temp: Prevents the free-cooling
feature from running when the outdoor temperature is
Thresholds > Auto Heat/Cool.
above the configured value.
 Free Cooling Max Outdoor Humidity: Prevents the free-
cooling feature from running when the outdoor humidity is
above the configured value. By default, this option is Heat/Cool Min Delta
disabled. The Auto value determines the maximum humidity The minimum difference between the heat mode set
based on the temperature. temperature and the cool mode set temperature when the
 Indoor/Outdoor Temp Delta: The temperature difference system mode is in auto change-over. The delta is adjustable
between the indoor and outdoor temperatures at which the from 2 to 10 °F (1.1 to 5.5 °C). The default value is 5 °F (2.8 °C).
ventilator will run. On Thermostat:
 Max Set Point Temp Delta: The maximum allowed difference 1. Select Main Menu > Settings > Installation Settings >
between the current temperature and set point for free Thresholds > Heat/Cool Min delta.
cooling to function. By default, this option is disabled. 2. Configure the settings as required.
On Thermostat:
1. Select Main Menu > Settings > Installation Settings > Compressor Min Cycle Off Time
Equipment > Ventilator. This enforces a minimum time that the compressor must be off
2. Configure the settings as required. between cycles. This ensures the compressor does not short
cycle (which could negatively affect the operating life of the
Reconfiguring Equipment system). This time is adjustable from 240–900 seconds.
Select Main Menu > Reconfigure equipment to run the initial On Thermostat:
setup process again. 1. Select Main Menu > Settings > Installation Settings >
Note: Reconfiguring the equipment will delete any existing Thresholds > Compress Min Cycle Off Time.
configuration. 2. Configure the settings as required.
26

Compressor Min Outdoor Temp On Thermostat:
Enforces a minimum outside air temperature at which the 1. Select Main Menu > Settings > Installation Settings >
compressor will be disabled. It prevents the compressor from Thresholds > Heat Differential Temp.
running when the outdoor temperature is too low, thus resulting 2. Configure the settings as required.
in damage to the compressor. If the compressor min outdoor
temp is being enforced, auxiliary heat will be used to reach set- Heat Differential Temp
point. The temperature range is adjustable from 0 to 65 °F (–17.8 The minimum difference between the current temperature and
to 18.3 °C) or can be completely disabled. This feature is set temperature before the system calls for heat. A smaller
typically used for air-to-air source heat pumps (35 °F min difference means shorter cycle times, whereas a larger
outdoor temp by default) and is disabled (by default) for difference results in longer cycle times. The temperature range is
geothermal heat pumps. adjustable from 0 to 3 °F (0 to 1.7 °C) in 0.5°F (0.3°C) increments.
On Thermostat: On Thermostat:
1. Select Main Menu > Settings > Installation Settings > 1. Select Main Menu > Settings > Installation Settings >
Thresholds > Compressor Min Outdoor Temp. Thresholds > Heat Differential Temp.
2. Configure the settings as required. 2. Configure the settings as required.
Note: You need an Internet connection for this feature to
operate properly. Heat Dissipation Time
The amount of time the fan will run after the heat set point has
AC Overcool Max been reached and the call for heat has been turned off.
Uses the air conditioning to reduce the humidity by cooling Running the fan for a period of time allows for any heated air
beyond the current set point by the configured amount. Note left in the ducts to circulate throughout the home. The time is
that cooling is still determined by the set point, and the system adjustable from 0 to 900 seconds. The default value is 30
will not resume cooling until the temperature rises above the seconds.
current set point. For example, if your cooling set point is 75 F, On Thermostat:
and this value is set to 2 F, it will allow the AC to overcool to 73 F 1. Select Main Menu > Settings > Installation Settings >
if the humidity set point has not been met. Thresholds > Heat Dissipation Time.
On Thermostat: 2. Configure the settings as required.
Thresholds > AC Overcool Max. Heat Min On Time
2. Configure the settings as required. Sets the minimum equipment run time in heat mode: 1 to 20 min
(default is 5 min).
Aux Heat Max Temp On Thermostat:
Configures the maximum outdoor temperature above which 1. Select Main Menu > Settings > Installation Settings >
the auxiliary heat will not be engaged. The temperature is Thresholds > Heat Min On Time.
adjustable from 0 to 80 °F (26.5 °C) in increments of 0.5°F (0.3°C). 2. Configure the settings as required.
The default value is 70°F (21°C).
27

Cool Differential Temp exceeded, the second stage will engage. Once the equipment
The minimum difference between the current temperature and has brought the current temperature back to within the heat or
set temperature before the system calls for cool. A smaller cool differential setting, stage 2 will disengage and stage 1 will
difference means shorter cycle times, whereas a larger remain running until the set point is reached.
difference results in longer cycle times. The temperature range is On Thermostat:
adjustable from 0 to 3 °F (0 to 1.7 °C) in 0.5°F (0.3°C) increments. 1. Select Main Menu > Settings > Installation Settings >
On Thermostat: Thresholds > Compressor Reverse Staging.
1. Select Main Menu > Settings > Installation Settings > 2. Configure the settings as required.
Thresholds > Cool Differential Time.
2. Configure the settings as required. Compressor Stage 2 Temp Delta
The minimum difference between the current temperature and
Cool Dissipation Time the set temperature that will activate the auxiliary heat
The amount of time the fan will run after the cool has been (regardless if the maximum run time of the previous stage was
turned off. Running the fan for a period of time allows for any reached). Options are Auto (default) and 1 to 10 °F (0.6 to 5.6
cooled air left in the ducts to circulate throughout the home. °C).
The time is adjustable from 0 to 900 seconds. The default value is On Thermostat:
30 seconds. 1. Select Main Menu > Settings > Installation Settings >
On Thermostat: Thresholds > Compressor Stage 2 Temp Delta.
1. Select Main Menu > Settings > Installation Settings > 2. Configure the settings as required.
Thresholds > Cool Dissipation Time.
2. Configure the settings as required. Compressor Stage 1 Max Runtime
The maximum amount of time stage 1 will run before engaging
Cool Min On Time the next stage. Options are Auto (default) and 10 to 120
Sets the minimum equipment run time in cool mode: 1 to 20 min minutes.
(default is 5 min). On Thermostat:
On Thermostat: 1. Select Main Menu > Settings > Installation Settings >
1. Select Main Menu > Settings > Installation Settings > Thresholds > Compressor Stage 1 Max Runtime.
Thresholds > Cool Min On Time. 2. Configure the settings as required.
Compressor to Aux Temp Delta
Compressor Reverse Staging The minimum difference between the current temperature and
If enabled, the thermostat will cycle down from the higher the set temperature that will activate this stage (regardless if the
stages so that as it approaches set point it will only be running in maximum run time of the previous stage was reached). Options
stage 1. The thermostat calculates which stage to start the are Auto (default), Disabled, and 1 to 10 °F (0.6 to 5.6 °C).
HVAC equipment in depending on the indoor and set point On Thermostat:
temperature delta. . As the stage 1 temperature delta is
28

1. Select Main Menu > Settings > Installation Settings > Test Equipment
Thresholds > Compressor To Aux Temp Delta.
This menu lets you test the wiring and connections of the
devices connected to the thermostat by turning them on or off.
The equipment will turn off when you exit the menu.
Compressor to Aux Runtime
The maximum amount of time this stage will run before Warning: Compressor protection and minimum run-time
engaging the next stage. Options are Auto (default) and 1 to 10 features are not enforced while in this mode.
°F (0.6 to 5.6 °C).
On Thermostat:
Thresholds > Compressor To Aux Runtime.
Temperature Correction
Lets you program an offset between the real temperature at
thermostat and the displayed temperature. If you find that the
temperature where the thermostat are located does not
represent the room temperature, change the offset to
compensate for the difference. The correct temperature is
adjustable from +/- 10°F in 0.5°F (0.3°C) increments.
On Thermostat:
Thresholds > Temperature Correction.
2. Swipe left or right to select the value.
Installer Code
To prevent accidental modifications to the installation settings,
you can enable a 4-digit installer code. This code is pre-
programmed to 3262.
On Thermostat:
Thresholds > Installer Code.
2. Enable or disable the code.
29

Wiring Diagrams Heat and Cool
The following pages provide wiring diagrams for common HVAC

equipment configurations.
Need help with your ecobee3 wiring? Find how-to videos and
tutorials on .
Conventional heating and cooling
Heat Only
Do not jumper Rc or Rh, ecobee3 does this automatically.

R can go into either Rc or Rh terminals on your ecobee3.
Heat and Cool (2 Stage Heat)


30

Heat pumps Do not jumper Rc or Rh, ecobee3 does this automatically.
Air or Geothermal Heat Pump with Auxiliary Heat

Boiler or radiant systems
Boiler or Radiant System with Air Handler and Conventional

Cooling or Heat Pump

Air or Geothermal Heat Pump (2 Stages) with Auxiliary

Heat

31

Boiler or Radiant System (2 stages) with Air Handler and
Conventional Cooling or Heat Pump
You will need to configure the accessory device when

you first power on your ecobee3.
PEK thermostat wiring

Accessory devices
The ecobee3 can control an accessory HVAC device like a
humidifier, dehumidifier, or ventilation device from its ACC
terminals.
If the accessory is internally powered, connect the 24V to
ACC+. Also connect the common for the accessory to
common on the control board.
32

Icon Reference Weather
Note: Depending on your equipment configuration, not all the
icons may be available.
Home Screen
Wi-Fi Connectivity
System Operation
Menu Reference
Note: Depending on your equipment configuration, not all
menu options may be available.
Main Menu
Registration
Menus System
HVAC System
Fan
Humidifier
Dehumidifier
Ventilator/HRV/ERV
Sensors
Smart Home/Away
Follow Me
Your Thermostat
Schedule
Comfort Settings
Home
Comfort Settings Away
Sleep
Vacation
Reminders & Alerts
Reminders
Alerts
Preferences
HVAC Maintenance
33

Air Handler Aux Heat Simultaneous Operation
Humidifier Filter Furnace
Dehumidifier Filter Fan control in Heat mode
Furnace Filter Ventilator
Ventilator Filter Free Cooling Max Outdoor Temp
UV Lamp Free Cooling Max Outdoor Humidity
Low Temp Alert Indoor/Outdoor Temp Delta
High Temp Alert Max Set Point Temp Delta
Aux Heat Runtime Alert Air Conditioner
Aux Outdoor Temp Alert Dehumidifier
Low Humidity Alert Dehumidify with fan
High Humidity Alert Min Run time delta
Display Alerts on Thermostat Dehumidify in heat mode
Enable Heating/Cooling Alerts Dehumidifier Active
Settings Reconfigure equipment
Date & Time Thresholds
Time Format Auto Heat/Cool
Date Heat/Cool Min delta
Time Compressor Min Cycle Off Time
Time Zone Compressor Min Outdoor Temp
Preferences AC Overcool Max
Temperature display Aux Heat Max Outdoor Temp
Heating range Heat Differential Temp
Cooling range Heat Dissipation Time
Thermostat name Heat Min On Time
Screen brightness Cool Differential Temp
Active to standby Cool Dissipation Time
Hold action Cool Min On Time
Heating Smart Recovery Compressor Reverse Staging
Cooling Smart Recovery Compressor Stage 2 Temp Delta
Wi-Fi Compress Stage 1 Max Runtime
Wi-Fi Radio Temperature Correction
Network Installer Code
Diagnostics Test equipment
Installation Settings Access Control
Equipment Reset
Wiring Reset Preferences
Heat Pump Reset All
Type About
O/B Reversing Value Support
Min Cycle off time Wi-Fi
Min outdoor temp Weather
34

Quick Changes
Approvals
This product was designed and built in accordance to RoHS
directive 2002/95/EC and contains no hazardous substances as
defined by this directive.
FCC Compliance Statement

This equipment has been tested and found to comply with the
limits for Class B digital devices, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or tele- vision reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna. - Increase the
separation between the equipment and receiver. - Connect
the equipment to an outlet on a different circuit from the
receiver. - Consult the dealer or an experienced radio/TV
contractor for help.
To satisfy FCC/IC RF exposure safety requirements, a separation
distance of 8 inches (20 cm) or more should be maintained
between this device and persons. To ensure compliance,
operation at closer than this distance is not allowed.
FCC ID: WR9EBSTATZBE3 IC: 7981A-EBSTATZBE3
Warning: Changes or modifications not expressly approved by
ecobee Inc. could void the user’s authority to operate the
equipment.
35

3-Year Limited Warranty (c) ship the defective Product directly to ecobee, in which case
Customer shall contact ecobee directly at 1-877-932-6233, so
ecobee warrants that for a period of three (3) years from the ecobee can make the required shipping arrangements. Upon
date of purchase by the consumer (“Customer”), the ecobee3 receipt of the defective Product, ecobee will ship an equivalent
thermostat (the “Product”) shall be free of defects in materials replacement product to Customer, provided the returned
and workmanship under normal use and service. During the Product is found by ecobee to be defective and Customer is
warranty period, ecobee shall, at its option, repair or replace otherwise eligible to receive a replacement product.
any defective Products, at no charge. Any replacement and/or
repaired device are warranted for the remainder of the original This warranty does not cover removal or reinstallation costs and
warranty or ninety (90) days, whichever is longer. shall not apply if the damages were found to be caused by
something other than defects in materials or workmanship,
If the product is defective, call Customer Service at 1-877-932- including without limitation, if the Product:
6233. ecobee will make the determination whether a
replacement product can be sent to you or whether the  was operated/stored in abnormal use or maintenance
product should be returned to the following address: ecobee conditions; is repaired, modified or altered, unless ecobee
Customer Service, 477 Richmond St West, 2nd Floor, Toronto, expressly
Ontario, M5V 3E7, Canada,. In the event of a failure of a  authorizes such repair, modification or alteration in writing;
Product, Customer may:  was subject to abuse, neglect, electrical fault, improper
handling, accident or acts of nature;
(a) if Customer did not purchase the Product directly from  was not installed by a licensed Heating Ventilating and Air
ecobee, contact the third party contractor from whom the Conditioning (HVAC) contractor; or
Product was purchased to obtain an equivalent replacement  was installed improperly.
product, provided the contractor determines that the returned ecobee’s sole responsibility shall be to repair or replace the
Product is defective and Customer is otherwise eligible to Product within the terms stated above. ECOBEE SHALL NOT BE
receive a replacement product; LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
(b) contact ecobee directly for service assistance at 1-877-932- RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF
6233 and ecobee will make the determination whether an ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE
advance equivalent replacement Product can be sent to OF THIS PRODUCT. Some US states and Canadian provinces do
Customer with return shipping supplies (in which case a hold not allow the exclusion or limitation of incidental or
shall be put on Customer’s credit card for the value of the consequential damages, so the above limitation or exclusion
replacement Product until ecobee has received the defective may not apply to you.
Product). Product should be returned to the following address:
ecobee Customer Service, 477 Richmond St West, 2nd Floor, ecobee’s responsibility for malfunctions and defects in materials
Toronto, Ontario, M5V 3E7, Canada,. If the returned Product is and workmanship is limited to repair and replacement as set
found by ecobee to be defective and Customer is otherwise forth in this warranty statement. All express and implied
eligible to receive a replacement product, no amount shall be warranties for the product, including but not limited to any
charged to Customer’s credit card; or implied warranties and conditions of merchantability and fitness
36

for a particular purpose, are limited to the three-year duration will not be permitted and you may, within fourteen days of the
of this limited warranty. No warranties, whether express or date of your purchase if the ecobee product, return the
implied, will apply after the limited warranty period has expired. software together with the product in its original packaging and
Some sale condition to: (a) ecobee if you have purchased the
ecobee product directly from ecobee or; (b) to an ecobee
US states and Canadian provinces do not allow limitations on authorized reseller or distributor if you have purchased the
how long an implied warranty lasts, so this limitation may not ecobee product from such entities, and ecobee or its
apply. authorized reseller or distributor as applicable shall provide a full
refund of the purchase price paid within fourteen days of its
ecobee neither assumes responsibility for nor authorizes any receipt of the return.
other person purporting to act on its behalf to modify or to
change this warranty, nor to assume for it any other warranty or In consideration of the license fees paid by LICENSEE as part of
liability concerning this product. the purchase price of the ecobee Product and the mutual
covenants contained herein and for other good and valuable
This warranty gives you specific rights, and you may also have consideration, the receipt and sufficiency of which are hereby
other rights which vary from jurisdiction to jurisdiction. If you acknowledged, ecobee and LICENSEE agree as follows:
have any questions regarding this warranty, please write 1. Definitions: For the purpose of this EULA, the following terms
ecobee Customer Service, 477 Richmond St West, 2nd Floor, shall have the meanings hereinafter provided:
Toronto, Ontario, M5V 3E7, Canada.
“ecobee Web Portal” means the web site portal operated by
ecobee to provide certain services and functionality to
End User Software License registered users of ecobee Products.
Agreement “Error” means any program defect, error, bug or other failure of
all or part of the Software that results in the Software not
Please read the following carefully, as this end user software conforming to, or performing in accordance with, its published
license agreement (“EULA”) is a legal agreement between specifications.
ecobee Inc., having its place of business at 477 Richmond St
“Software” means ecobee’s computer software program,
West, 2nd Floor, Toronto, Ontario, M5V 3E7, Canada,
(“ecobee”) and you (either an individual or the entity that you which enables data upload and download to and from the
ecobee Web Portal using an ecobee Product, including any
represent and referred to in this agreement as “licensee”), The
Software Updates.
original purchaser of ecobee product (The “product” or
“products”) embedded with ecobee proprietary software (the “User Manual” means the ecobee User Manual provided
“software”) concerning licensee’s limited access to and use of together with the Product and Software.
the software. By using the product (including the software
“Software Updates” means updates or patches to the Software,
embedded in the product), you are indicating your
including updates intended to correct Errors and which may
acceptance of, and you agree to be bound by the terms and
include enhancements and/or additional features to the
conditions of this EULA which shall govern your access and use
Software, as may be provided or released by ecobee from time
of the software. If you do not agree with the terms and
to time to all of its customers at no charge.
conditions of this EULA, your access to and use of the software
37

2. Ownership of Software: LICENSEE acknowledges and agrees 5. License Transferable: This EULA shall be binding upon and shall
that, save and except for the Software license explicitly granted ensure to the benefit of and be enforceable by each of the
by the EULA, all right, title and interest parties, their respective successors and permitted assigns.
LICENSEE may assign this EULA without the prior consent of
in and to the Software and the User Manual is the sole and
ecobee. ecobee may assign this EULA without the consent of
exclusive property of ecobee and/or its licensors), as the case
LICENSEE at any time.
may be. ecobee reserves all rights not expressly granted to
LICENSEE hereunder, and for greater certainty, ecobee shall 6. Copy Restrictions: Unauthorized copying or distribution of
retain all intellectual property and other proprietary rights in and Software or the User Manual is expressly prohibited. LICENSEE
to the Software and the User Manual. Nothing in this EULA shall, may make a reasonable number of copies of the User Manual
or shall be deemed or construed to, assign, transfer or convey to the extent reasonably required for its use of the Software and
to LICENSEE any title, rights or interest in or to any intellectual Product as permitted by this EULA; provided that LICENSEE may
property, including in or to the Software or User Manual, other not use the User Manual separately from the Product or
than the licenses specifically and expressly granted herein. Software or for any purpose other than as contemplated herein.
3. Grant of Limited License: Upon LICENSEE’s use of the Product 7. Use Restrictions: LICENSEE may not: (a) modify, adapt or
(and corresponding acceptance of the terms and conditions of otherwise change the Software or in any way remove the
this EULA), ecobee hereby grants to LICENSEE a limited, non- Software from the Product for any reason or
exclusive, personal, perpetual, non-transferable and revocable
use the Software separately from the Product for any reason or
license to use the Software embedded in the Product as and to
purpose; (b) to the maximum extent permitted to be restricted
the extent described in this EULA for as long as LICENSEE
by applicable law, reverse engineer, decompile, disassemble,
complies with the terms and condition of this EULA. ecobee
or otherwise in any manner deconstruct all or any part of the
reserves all rights not expressly granted to LICENSEE. For
Software; (c) create derivative works based on the Software or
certainty, this EULA does not apply to or govern LICENSEE’s use
the User Manual; (d) except as expressly permitted by the EULA,
of or access to the ecobee Web Portal or the ecobee Product,
provide, disclose, sublicense, distribute, transfer, assign or
which are each governed by and subject to separate terms
otherwise permit any third party to access, use, read or
and conditions.
otherwise gain access to the Software or User Manual (the
4. Permitted Use: Pursuant to the Software license granted to Software and User Manual being the confidential information of
LICENSEE under this EULA, LICENSEE shall be permitted to: (a) use ecobee); or (e) use Software to access or in conjunction with
the Software embedded in the Product for any other thermostat monitoring services or products of any
ecobee competitor.
the purposes of using the Product only as intended and
contemplated by the User Manual, provided that the Software 8. Support: ecobee may in its discretion, without any obligation
may only be used for its personal and private use in connection to do so and subject to the limitations of this EULA, provide
with the use of the Product; and (b) use the User Manual LICENSEE with help-desk telephone support concerning
provided by ecobee solely as is necessary to operate and use LICENSEE’s use of the SOFTWARE to the extent provided for in
the Software and ecobee Product as and to the extent the Product Terms of Sale in connection with purchase and sale
permitted thereunder and under this EULA. of the Product and the Terms of Service entered into by you
and ecobee, if any, in connection with the thermostat
monitoring and data management services provided by
38

ecobee in connection with the Product. Refer to the Product connection with the Software, refer to the Customer Warranty
Terms of Sale and/or the Terms of Service associated with the and Terms
Product and related services for further details on Software and
of Sale provided with the Product for further detail. (b) EXCEPT
Product support.
FOR THE REPRESENTATIONS, WARRANTIES, AND COVENANTS
9. Relief: LICENSEE agrees that damages would not be an EXPRESSLY CONTAINED
adequate remedy for any 36 breach of this EULA affecting or
IN THIS EULA, THE PRODUCT TERMS OF SALE AND THE PRODUCT
related to a breach or misappropriation of ecobee’s (or its or its
WARRANTY, THE SOFTWARE AND SOFTWARE DOCUMENTATION
third party licensors’) intellectual property rights in and to the
AND ANY SUPPORT IS PROVIDED ON AN “AS IS” BASIS, AND
Software and User Manual. LICENSEE, and nothing in this EULA,
THERE ARE NO OTHER REPRESENTATIONS, WARRANTIES,
shall interfere with, delay, obstruct, or prevent ecobee from
COVENANTS, OR CONDITIONS, EXPRESS OR IMPLIED (INCLUDING
taking, or require ecobee to take, any steps prior to taking
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE
action to seek an interim and interlocutory equitable remedy on
QUALITY OR FITNESS FOR A PARTICULAR PURPOSE AND THOSE
notice or ex parte to enforce any provision herein to protect its
ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE
rights concerning the Software or other intellectual or
OF DEALING OR USAGE OF TRADE), INCLUDING, BUT NOT LIMITED
proprietary rights. LICENSEE agrees not to contest, object to, or
TO, NON-INFRINGEMENT, CORRECTNESS, FUNCTIONALITY,
otherwise oppose an application for equitable relief by ecobee
RELIABILITY, ACCURACY, CURRENTNESS, OPERATION, USE
in such circumstances and LICENSEE waives any and all
immunities from any equitable relief to which it may be entitled. OR THE RESULTS OF THE USE BY LICENSEE, THAT THE OPERATION
Any such relief or remedy shall not be exclusive, but shall be in OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE (OR
addition to all other available legal or equitable remedies. THAT ALL ERRORS CAN OR WILL BE CORRECTED) OR THAT THE
LICENSEE agrees that the provisions of this Section are fair and SOFTWARE OR SOFTWARE DOCUMENTATION WILL MEET
reasonable and are necessary to protect ecobee’ intellectual LICENSEE’S REQUIREMENTS, ALL OF WHICH ARE EXPRESSLY
property rights. DENIED AND DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED
BY LAW. SOME JURISDICTIONS DO NOT PERMIT LIMITATIONS ON
10. Termination: This EULA is effective until and unless
OR EXCLUSIONS OF CERTAIN IMPLIED WARRANTIES, OR THE
terminated. Subject to Section 13, this EULA will terminate
EXCLUSION OR LIMITATION OF CERTAIN
automatically if LICENSEE fails to comply with any provision of
the License. If LICENSEE is a business entity or other entity, any DAMAGES; THEREFORE THE ABOVE LIMITATIONS MAY NOT APPLY
failure to comply with the terms and condition of this EULA by TO YO U IN CERTAIN CIRCUMSTANCES. ecobee DISCLAIMS AND
any individual employed or engaged by such entity will be SHALL HAVE NO LIABILITY TO LICENSEE FOR ANY AND ALL ACTS
deemed a failure to comply by LICENSEE. Upon any termination, OF THIRD PARTIES. NO OTHER PERSON IS AUTHORIZED TO EXTEND,
LICENSEE shall destroy all copies of Software and User Manual. VARY OR TRANSFER ANY PROVIDED WARRANTY ON BEHALF OF
ecobee. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE
11. Warranty: (a)ecobee shall provide its standard Product and
AND USE OF THE SOFTWARE, SOFTWARE DOCUMENTATION AND
Software limited warranty statement (“Customer Warranty”),
ANY PROVIDED SUPPORT IS ASSUMED BY LICENSEE.
which equally applies to the Software embedded in the
Product, and which is incorporated by reference herein, with 12. Limitation: IN NO EVENT AND TO THE MAXIMUM EXTENT
the Product for your benefit only. In the event of an Error in PERMITTED UNDER APPLICABLE LAW SHALL ECOBEE, ITS SHARE-
HOLDERS, AFFILIATES, CONTRACTORS, SUPPLIERS AND AGENTS
39

AND THEIR RESPECTIVE DIRECTORS, OFFICERS AND EMPLOYEES either present or future, be drawn up in the English language
(COLLECTIVELY THE “ECOBEE PARTIES”) BE LIABLE TO LICENSEE only. Les parties declarent par les presentes qu’elles exigent que
OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, cette entente et tous les documents y afferents, soit pour le
EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES present ou le futur, soient rediges en langue anglaise
(INCLUDING WITH RESPECT TO LOSS OF, OR DAMAGE TO, DATA seulement.
OR COMPUTER SYSTEMS OR RELIANCE ON ANY DATA DERIVED
15. Jurisdiction: This EULA shall be exclusively governed by,
FROM LICENSEE’S USE OF THE SOFTWARE, OR LOSS OF REVENUE
construed and interpreted 38 in accordance with the laws of
OR PROFIT OR OTHER ECONOMIC LOSS) OF ANY KIND OR
the Province of Ontario, Canada. For the purpose of all legal
NATURE WHATSOEVER SUFFERED BY LICENSEE OR ANY THIRD
proceedings this EULA shall be deemed to have been
PARTY HOWSOEVER CAUSED AND WHETHER RESULTING FROM
performed in the Province of Ontario, Canada and the parties
THE USE OF OR INABILITY TO USE THE SOFTWARE OR OTHERWISE
expressly confirm that the law of the Province of Ontario is the
(INCLUDING
proper law. If Customer is located in a jurisdiction other than
AS A RESULT OF OR DUE TO USE OF OR RELIANCE ON THE Canada, the parties agree that neither the United Nations
SOFTWARE AND/OR ecobee WEB PORTAL) AND REGARDLESS OF Convention of the International Sale of Goods or the (U.S.)
THE FORM OR CAUSE OF ACTION, EVEN IF SUCH DAMAGES ARE Uniform Computer Information Transactions Act shall apply to
FORESEEABLE OR ecobee HAS BEEN ADVISED OF THE POSSIBILITY this EULA. The parties irrevocably attorn to the non- exclusive
OF SUCH DAMAGES. ECOBEE PARTIES’ TOTAL LIABILITY jurisdiction of the Courts of the Province of Ontario in respect of
all matters and disputes arising hereunder.
AND OBLIGATION TO LICENSEE, IN THE AGGREGATE FOR ANY
AND ALL CLAIMS ARISING OUT OF OR IN ANY CONNECTION WITH 16. Export Law Assurances: LICENSEE acknowledges that the
THIS EULA, THE TERMS OF SALE IN CONNECTION WITH YOUR Software may be subject to export and import control laws, and
PURCHASE OF THE PRODUCT AND YOUR USE OF agrees to comply fully with those laws in connection with the
Software.
THE SOFTWARE AND PRODUCT, WITH RESPECT TO ANY EXPENSE,
DAMAGE, LOSS, INJURY, OR LIABILITY OF ANY KIND, REGARDLESS 17. General Provisions: No delay or omission by ecobee to
OF THE FORM OF ACTION OR THEORY OF LIABILITY (INCLUDING exercise any right or power it has under this EULA or to object to
FOR BREACH OF CONTRACT, TORT, NEGLIGENCE, BY STATUTE OR the failure of any covenant of LICENSEE to be performed in a
OTHERWISE) SHALL BE LIMITED TO THE ACTUAL DIRECT DAMAGES timely and complete manner, shall impair any such right or
SUFFERED AND SHALL NOT EXCEED AN AMOUNT THAT IS power or be construed as a waiver of any succeeding breach
EQUIVALENT TO THE PURCHASE PRICE OF THE ecobee PRODUCT or any other covenant. Any waivers by ecobee must be in
ACTUALLY PAID BY LICENSEE. THIS SECTION SHALL SURVIVE A writing and signed by an authorized representative of ecobee.
FUNDAMENTAL BREACH OR BREACHES AND/OR FAILURE OF THE If any provision of this EULA is held by a court of competent
ESSENTIAL PURPOSE OF THE AGREEMENT. jurisdiction to be invalid or unenforceable in any respect, then
the remaining provisions of this EULA, or the application of
13. Survival: The parties acknowledge and agree that the
provisions of Sections 2, 6, 7, 9, 11(b), 12, 13, 14, 15, 16 and 17 such provisions to persons or circumstances other than those as
shall survive any termination of this EULA for any reason. to which it is invalid or unenforceable shall not be affected
thereby, and each such provision of this EULA shall be valid and
14. English Language: The parties declare that they have
enforceable to the extent granted by law. The EULA constitutes
required that this agreement and all documents related hereto,
the entire agreement between the parties as it relates to the
40

license and use of the Software and User Manual and the
subject matter of this EULA and supersedes all prior or
contemporaneous agreements, negotiations, representations
and proposals, written or oral between ecobee and LICENSEE.
The EULA may only be amended or supplemented by written
agreement executed by each of the parties.
41

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User Guide

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1 Current indoor temperature

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To cancel the current Hold, touch the Hold message box

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Selecting System Operation Mode

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Rebooting This information is useful when troubleshooting network issues or

Resetting the Thermostat

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Viewing Reminders Configuring Reminders & Alert Preferences

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Low Humidity Alert

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Date & Time

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 Aux Heat Simultaneous Operation: If you select Enable and

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The following pages provide wiring diagrams for common HVAC

Conventional heating and cooling

Do not jumper Rc or Rh, ecobee3 does this automatically.

Heat and Cool (2 Stage Heat)

Do not jumper Rc or Rh, ecobee3 does this automatically.

Do not jumper Rc or Rh, ecobee3 does this automatically.

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Air or Geothermal Heat Pump with Auxiliary Heat

Boiler or Radiant System with Air Handler and Conventional

Do not jumper Rc or Rh, ecobee3 does this automatically.

Air or Geothermal Heat Pump (2 Stages) with Auxiliary

Do not jumper Rc or Rh, ecobee3 does this automatically.

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You will need to configure the accessory device when

PEK thermostat wiring

Do not jumper Rc or Rh, ecobee3 does this automatically.

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FCC Compliance Statement