Refund Portal FAQ English 17.5.2024
Refund Portal FAQ English 17.5.2024
Refund Portal FAQ English 17.5.2024
3. Who are eligible for refund through the CRCS Sahara Refund Portal?
The genuine and legitimate Depositors of following four Sahara Societies are
eligible for refund through the CRCS Sahara Refund Portal:
a. Humara India Credit Cooperative Society Limited, Kolkata.
b. Sahara Credit Cooperative Society Limited, Lucknow.
c. Saharayan Universal Multipurpose Society Limited, Bhopal.
d. Stars Multipurpose Cooperative Society Limited, Hyderabad.
4. What are the eligibility criteria for filing a claim on the CRCS Sahara
Refund Portal?
The Depositors must have made deposits & have outstanding dues receivable
before the following dates, for filing a claim request:
5. Are there any applicable charges for filing the Claim form?
No, it’s free of cost.
6. What are the steps to register on the CRCS Sahara Refund Portal?
Step 1 Depositor Registration:
Visit the Home Page of CRCS Sahara Refund Portal and click on
"Depositor Registration." Fill in the details like last 4 digits of your
Aadhaar Card, and mobile number linked with Aadhaar, on the
Registration Page accurately. Click on "Get OTP" and enter the OTP
received. Click "Verify OTP" to complete the mandatory registration
process.
Step 2: Depositor Login:
Visit the Home Page of CRCS Sahara Refund Portal and click on
"Depositor Login" Fill in the details like last 4 digits of your Aadhaar
Card, and mobile number linked with Aadhaar, on the Depositor
Login Page accurately. Click on "Get OTP" and enter the OTP received.
Click "Verify OTP" to login.
7. What details does a Depositor need to provide with the Claim Request
form/ Application?
The Depositor should have:
a. Membership no.
b. Deposit Account No.
c. Aadhaar linked Mobile No.(Mandatory)
d. Deposit Certificates/Passbook
e. PAN Card (if claim amount is ₹50,000/- and above) (mandatory)
* Receipt number is Mandatory for SUMSL, Bhopal and SMCSL, Hyderabad
& Account Number is Mandatory for SCCSL, Lucknow and HICCSL, Kolkata.
8. Is PAN number mandatory if the total claim amount is ₹50,000 and above?
Yes, the Depositor has to provide details of PAN card mandatorily, if claim
amount is ₹50,000/- and above, across all Sahara Societies.
10. Are Aadhaar linked Mobile No. and Bank Account mandatory?
Yes, the Depositor should have Aadhaar linked mobile No. and Aadhaar
seeded Bank account mandatorily without which, the claim request cannot be
filed on the Portal.
12. Can a Depositor file a claim request, if he/she does not have an Aadhaar
seeded bank account?
No, without Aadhaar seeded bank account Depositor cannot file a Claim. The
Aadhaar seeding shall facilitate secure fund transfer to the genuine
Depositor’s Bank account.
13. What is Aadhaar seeded Bank account?
Aadhaar seeded Bank account refers to a Bank Account that is linked or
connected to the Aadhaar no. of the account holder.
16. What happens if I change my Aadhaar seeded bank account after I register
on the CRCS Sahara Refund Portal?
Depositor can link only one account with Aadhaar for the purpose of Aadhaar
seeding at any point of time. If customer gives consent to multiple banks, then
the refund amount from the CRCS Sahara Refund Portal will be credited to
the latest seeded Bank account which has been mapped with the National
Payment Corporation of India (NPCI) (which manages all the Aadhaar bases
payments).
Depositor should visit their respective home bank branch in person and
submit the Aadhaar seeding form (Please download the Aadhaar Seeding
Form from the Portal). The bank will update the Aadhaar seeded status with
NPCI and the payment will be made to the latest Aadhaar seeded account
.Once the Aadhaar Seeded Status is updated by your bank then the refund
payment would be routed by NPCI to the latest seeded bank account.
21. Does Depositor need to provide details of all deposits in a single claim
form?
Yes, the Depositor has to provide details of all the deposits across all Sahara
societies where Depositor has outstanding dues receivable by adding all the
claim details, one by one, in a single claim form.
22. What should a Depositor do, if he/she has multiple deposit accounts?
If the Depositor has multiple deposit accounts, Depositor needs to fill out a
single Claim Application Form for all of them. However, Depositors must
scan and upload the original certificate of deposit (CD) or passbook
individually for each account.
24. Can Depositor add more claims after submitting the Claim Form?
No, Depositor cannot add further claims once the Claim Form is submitted.
Therefore, ensure that all the details are accurately entered and verified before
submission.
26. How will Depositor know if the claim submission was successful?
Upon successful submission of the claim, an acknowledgement number will
be visible on the Portal and a SMS will be sent to the registered mobile
number of the Depositor for confirmation.
27. How long will it take for the Sahara Societies to verify the claim?
The Sahara Societies will verify the claim and process in 30 days after
successful submission of the claim.
28. Who will process Depositor claim after verification by the Sahara Societies?
After verification by the Sahara Societies, the Authorized verifier and CRCS
will process your claim in the next 15 days.
29. Will Depositor receive any notification when the refund is approved?
Yes, the Depositor will receive a communication through SMS and through
the Portal, when the claim is approved.
31. Whom should Depositor contact for assistance during the claim filing
process?
For any queries during the filing process, kindly contact to the respective
Sahara Societies as mentioned below:
32. When can Depositor contact the Sahara Office regarding claim related
queries?
The Depositor can contact respective Sahara Societies branch for queries
regarding the claim only after 45 days of submitting the claim on the CRCS
Sahara Refund Portal.
33. Will Depositor receive any notification when the refund is approved?
Yes, the Depositor will receive a communication when the claim request is
approved.
34. Can the Depositor change Aadhaar seeded bank account details after
submission?
No, the Depositor cannot change the Aadhaar seeded bank account details
after submission.
35. Is there an option to apply for CRCS Sahara refund by submitting physical
claim application?
No, it’s an end to end online process.
37. What is the maximum payment amount I can receive through the Portal?
The maximum payment amount currently is capped at ₹50,000/- or a lower
amount, depending on the aggregate value of all the claims you have
submitted through the CRCS-Sahara Refund Portal.
38. What happens to the remaining balance amount after I receive ₹50,000/-?
The decisions on this will be communicated later after considering the
number of applications received and the overall claim amount involved.
40. Can Depositor exit even though he/she has partially filled up the claim
application form?
Yes, Depositor can exit the Portal by clicking on the logout button. Depositor
can come later and login to continue the claim application.