Refund Portal FAQ English 17.5.2024

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Frequently Asked Questions (FAQs)

1. What is CRCS Sahara Refund Portal?


The CRCS Sahara Refund Portal is an online platform designed for processing
refunds of depositors of four Sahara Group Co-operative Societies as per the
Hon'ble Supreme Court directive dated 29th March 2023.

2. Is the CRCS Sahara Refund Portal secured?


Yes, the CRCS Refund Portal is a secured online platform with SSL Certificate.

3. Who are eligible for refund through the CRCS Sahara Refund Portal?
The genuine and legitimate Depositors of following four Sahara Societies are
eligible for refund through the CRCS Sahara Refund Portal:
a. Humara India Credit Cooperative Society Limited, Kolkata.
b. Sahara Credit Cooperative Society Limited, Lucknow.
c. Saharayan Universal Multipurpose Society Limited, Bhopal.
d. Stars Multipurpose Cooperative Society Limited, Hyderabad.

4. What are the eligibility criteria for filing a claim on the CRCS Sahara
Refund Portal?
The Depositors must have made deposits & have outstanding dues receivable
before the following dates, for filing a claim request:

22nd March 2022 for:


a. Humara India Credit Cooperative Society Limited, Kolkata.
b. Sahara Credit Cooperative Society Limited, Lucknow.
c. Saharayan Universal Multipurpose Society Limited, Bhopal.

29th March 2023 for:


a. Stars Multipurpose Cooperative Society Limited, Hyderabad.

5. Are there any applicable charges for filing the Claim form?
No, it’s free of cost.

6. What are the steps to register on the CRCS Sahara Refund Portal?
 Step 1 Depositor Registration:
Visit the Home Page of CRCS Sahara Refund Portal and click on
"Depositor Registration." Fill in the details like last 4 digits of your
Aadhaar Card, and mobile number linked with Aadhaar, on the
Registration Page accurately. Click on "Get OTP" and enter the OTP
received. Click "Verify OTP" to complete the mandatory registration
process.
 Step 2: Depositor Login:
Visit the Home Page of CRCS Sahara Refund Portal and click on
"Depositor Login" Fill in the details like last 4 digits of your Aadhaar
Card, and mobile number linked with Aadhaar, on the Depositor
Login Page accurately. Click on "Get OTP" and enter the OTP received.
Click "Verify OTP" to login.

7. What details does a Depositor need to provide with the Claim Request
form/ Application?
The Depositor should have:
a. Membership no.
b. Deposit Account No.
c. Aadhaar linked Mobile No.(Mandatory)
d. Deposit Certificates/Passbook
e. PAN Card (if claim amount is ₹50,000/- and above) (mandatory)
* Receipt number is Mandatory for SUMSL, Bhopal and SMCSL, Hyderabad
& Account Number is Mandatory for SCCSL, Lucknow and HICCSL, Kolkata.

8. Is PAN number mandatory if the total claim amount is ₹50,000 and above?
Yes, the Depositor has to provide details of PAN card mandatorily, if claim
amount is ₹50,000/- and above, across all Sahara Societies.

9. What if I do not have a PAN card?


Depositor must have PAN card, if claim amount is ₹50,000/- and above.

10. Are Aadhaar linked Mobile No. and Bank Account mandatory?
Yes, the Depositor should have Aadhaar linked mobile No. and Aadhaar
seeded Bank account mandatorily without which, the claim request cannot be
filed on the Portal.

11. How to link Aadhaar with Mobile number?


Kindly visit the nearest Aadhaar Seva Kendra for linking Aadhaar with
Mobile number.

12. Can a Depositor file a claim request, if he/she does not have an Aadhaar
seeded bank account?
No, without Aadhaar seeded bank account Depositor cannot file a Claim. The
Aadhaar seeding shall facilitate secure fund transfer to the genuine
Depositor’s Bank account.
13. What is Aadhaar seeded Bank account?
Aadhaar seeded Bank account refers to a Bank Account that is linked or
connected to the Aadhaar no. of the account holder.

14. How to check Aadhaar seeding with Bank account?


Kindly visit UIDAI website link https://resident.uidai.gov.in/bank-mapper
to check the status of Aadhaar seeding with Bank account.

15. How to seed Aadhaar with Bank account.


The Depositor basis the facility available with their respective Bank can
undertake Aadhaar seeding with Bank account through below options:
1. Registration through Internet Banking
2. Registration through the Bank’s Mobile App
3. Registration through visiting Bank and submitting physical form.
4. Registration through the Bank’s ATM
5. Registration through the SMS
6. Registration through phone Banking

16. What happens if I change my Aadhaar seeded bank account after I register
on the CRCS Sahara Refund Portal?

Depositor can link only one account with Aadhaar for the purpose of Aadhaar
seeding at any point of time. If customer gives consent to multiple banks, then
the refund amount from the CRCS Sahara Refund Portal will be credited to
the latest seeded Bank account which has been mapped with the National
Payment Corporation of India (NPCI) (which manages all the Aadhaar bases
payments).

17. How can I change my Aadhaar Seeded bank account?

Depositor should visit their respective home bank branch in person and
submit the Aadhaar seeding form (Please download the Aadhaar Seeding
Form from the Portal). The bank will update the Aadhaar seeded status with
NPCI and the payment will be made to the latest Aadhaar seeded account
.Once the Aadhaar Seeded Status is updated by your bank then the refund
payment would be routed by NPCI to the latest seeded bank account.

18. Will Depositor’s Aadhaar information be stored on the Portal?


No, the Depositor’s Aadhaar information is not stored on the Portal. It is
encrypted as per UIDAI norms.
19. What documents have to be attached to submit Claim?
The Depositor should attach following documents:
a. Deposit certificate/Passbook
b. Claim Request Form
c. PAN Card (if claim amount is ₹50,000/- and above)

20. Can depositor upload the documents in any file format?


The Depositor can upload the documents in PDF/JPEJ/PNG/JPEG2.

21. Does Depositor need to provide details of all deposits in a single claim
form?
Yes, the Depositor has to provide details of all the deposits across all Sahara
societies where Depositor has outstanding dues receivable by adding all the
claim details, one by one, in a single claim form.

22. What should a Depositor do, if he/she has multiple deposit accounts?
If the Depositor has multiple deposit accounts, Depositor needs to fill out a
single Claim Application Form for all of them. However, Depositors must
scan and upload the original certificate of deposit (CD) or passbook
individually for each account.

23. Will the documents submitted by the Depositor, be verified?


Yes, the submitted documents, including the Deposit Certificate/Passbook,
will be verified by the respective Sahara Societies and the verification process
will be carried out as per the guidelines prescribed by CRCS.

24. Can Depositor add more claims after submitting the Claim Form?
No, Depositor cannot add further claims once the Claim Form is submitted.
Therefore, ensure that all the details are accurately entered and verified before
submission.

25. What should Depositor do after verifying the claimed data?


After verifying the claimed data, download and print the Claim Form. Affix
your recent photograph and duly sign across the photo as well as the Form.
Finally scan, upload and submit the Claim Form.

26. How will Depositor know if the claim submission was successful?
Upon successful submission of the claim, an acknowledgement number will
be visible on the Portal and a SMS will be sent to the registered mobile
number of the Depositor for confirmation.
27. How long will it take for the Sahara Societies to verify the claim?
The Sahara Societies will verify the claim and process in 30 days after
successful submission of the claim.

28. Who will process Depositor claim after verification by the Sahara Societies?
After verification by the Sahara Societies, the Authorized verifier and CRCS
will process your claim in the next 15 days.

29. Will Depositor receive any notification when the refund is approved?
Yes, the Depositor will receive a communication through SMS and through
the Portal, when the claim is approved.

30. How will Depositor receive the refund /claimed amount?


The refund of claimed amount will be directly credited to Depositor’s
Aadhaar seeded bank account only after 45 days from the date of successful
claim submission.

31. Whom should Depositor contact for assistance during the claim filing
process?
For any queries during the filing process, kindly contact to the respective
Sahara Societies as mentioned below:

Sr. Name of Sahara Co-operative Societies Contact No.


No.
1 Humara India Credit Cooperative Society Limited Toll Free Numbers:
2 Sahara Credit Cooperative Society Limited 0522 6937100,
3 Saharayan Universal Multipurpose Society Limited 0522 3108400,
4 0522 6931000,
Stars Multipurpose Cooperative Society Limited
08069208210

32. When can Depositor contact the Sahara Office regarding claim related
queries?
The Depositor can contact respective Sahara Societies branch for queries
regarding the claim only after 45 days of submitting the claim on the CRCS
Sahara Refund Portal.

33. Will Depositor receive any notification when the refund is approved?
Yes, the Depositor will receive a communication when the claim request is
approved.
34. Can the Depositor change Aadhaar seeded bank account details after
submission?
No, the Depositor cannot change the Aadhaar seeded bank account details
after submission.

35. Is there an option to apply for CRCS Sahara refund by submitting physical
claim application?
No, it’s an end to end online process.

36. What can be done to update information in the Portal once


acknowledgement number has already been generated?
An acknowledgement number is generated after the final submission of the
claim application. Accordingly, no Updation/changes can be made after the
generation of the acknowledgement number.

37. What is the maximum payment amount I can receive through the Portal?
The maximum payment amount currently is capped at ₹50,000/- or a lower
amount, depending on the aggregate value of all the claims you have
submitted through the CRCS-Sahara Refund Portal.

38. What happens to the remaining balance amount after I receive ₹50,000/-?
The decisions on this will be communicated later after considering the
number of applications received and the overall claim amount involved.

39. Which web browser is to be used for this website?


This website works best with the latest version of Google Chrome browser
and Microsoft Edge.

40. Can Depositor exit even though he/she has partially filled up the claim
application form?
Yes, Depositor can exit the Portal by clicking on the logout button. Depositor
can come later and login to continue the claim application.

41. What should be the specifications of the documents being uploaded?


The documents uploaded should be on grayscale or colour scale, vertically
aligned. The size of the document should be restricted to 200KB for Deposit
Certificate/Passbook; 2 MB for Completed pre-filled and executed Claim
Application Form and 50 KB for PAN Card.
42. What to do, if Depositor is unable to download the Claim Request Form?
The Depositor should refresh the page and try to download the Claim
Request Form again.

43. Is it compulsory to upload updated RD passbook?


Yes, it is compulsory to upload the updated RD passbook. The depositor is
requested to upload first and the last updated with all the entries of
transactions (payment made to the Society).

44. In cases where holder of the deposit certificate is deceased, whether


nominee or legal heir can apply for refund?
The current digital processing at this stage does not have provision for
handling claim application submitted by a nominee or a legal heir. According,
only application for self can be made in the current process.

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