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    vizaaedonestor

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    Uploaded by

    vizaaedonestor
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    Copyright:

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    1 views1 page

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    Uploaded by

    vizaaedonestor

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    Members: Nestor Viza Aedo

    Sonia Tunque Champi

    SPEAKING

    6A Work in pairs and role-play the situation.

    Student A

    Good evening, I am a guest in room


    202. A minute ago, I called asking for Student B
    soap to be sent to my room, but
    instead they brought me soup. Good evening Mr. I am very sorry for
    the confusion. Of course, I'm here to
    help. I apologize for the mistake.
    We'll send someone with the soap
    right away.
    Thank you for understanding. Could
    you make sure they ship the soap as
    quickly as possible? I really need it to
    shower.
    Of course, sir. We will ensure that the
    soap reaches your room within
    minutes.

    Can you confirm the room, soap


    request and address?
    Sure, room 202, soap request and
    confirmed address. In other words, we
    will fix the problem right now.

    Thank you for your help and


    understanding. I hope the soap arrives
    soon.
    We are working on it and will do our
    best to make the soap arrive without
    delay. We sincerely apologize for the
    confusion and hope that the rest of
    your stay is more pleasant. Is there
    anything else I can help you with?

    No, that would be all for now.


    Again, thanks for your help.

    You're welcome, sir. We hope you


    enjoy your stay and that the mistakes
    are not repeated. If you need
    anything else, please feel free to
    contact us. Have a good night.

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