Date: 10-10-2024

Applicant ID :MOHIT_3_226595
Name :MOHIT KUMAR
Location :NOIDA

OFFER LETTER

Dear MOHIT KUMAR

Thank you for your interest in Adecco.

Based on your resume and the interview you had with us, we are pleased to make you an offer of employment as Executive
on deputation to our client SBI Cards & Payment Services Ltd on fixed term contract, for the remuneration as offered and
agreed by us (details given below). The Management reserves the right to bifurcate or merge the allowances in basic salary.

The Net Salary (In Hand) offered to you is Rs 19500.00 only per month; detailed breakup is enclosed.

The management reserves the right to utilize your services on deputation to our clients on fixed term contract, anywhere in
India, through our branch offices, either in existence or which may come into existence. Your initial place of posting will be
at NOIDA. However, you may be required to report to our Branch Office (address mentioned at the top right corner of this
letter), to complete your joining formalities, in the event you have not been able to follow our digital process

This employment offer is subject to:

a) The information provided by you in your resume and interviews are correct and valid.

b) This offer is valid till your expected DOJ, i.e., 14-10-2024. If you do not join us by the stipulated date, this offer is
deemed invalid. Your formal appointment letter will be issued at the time of your joining, subject to receipt of
various mandatory documents, as per list given below.

- Aadhar card as Proof of Identity, Date of Birth and Address.

- Educational certificates
- ESI declaration in Form 1, PF nomination in Form 2 and Gratuity Nomination in “Form F”
- PAN Card, Bank A/C details with proof
- Passport size photograph
- Experience certificates and relieving letter from your previous employer (if applicable).
- Proof of your last drawn salary (if applicable)

This Letter is subject to your successful completion of all requirements including BGV, training etc if any, as stipulated by
Adecco or its clients from time to time.

Please note that any claims based on alleged verbal promises by any authority in the organization are not a part of this letter
and will not be entertained in future.

We look forward for you to join our organization at the earliest.

With warm regards,

Adecco India Pvt. Ltd.

Visakh R G Julie Rosy

Associate Director – Onboarding Head – Process Excellence
Authorized Signatory

Enclosures: - (i) Compensation Sheet; (ii) Consent letter (iii) Code of Conduct
I hereby accept the above-mentioned terms and conditions.
Name: ________________________ Signature: ___________________ Date: __________________

Adecco India Private Limited

73/1, 13th Floor, Summit B, Brigade Metropolis, Garudachar Palya,
Mahadevapura, Whitefield Main Road, Bengaluru – 560 048, India.
Tel: +91 80 - 68407000 | Adecco.co.in | CIN: U72900KA1999PTC051999
 COMPENS ATION S HEET

Applicant ID : MOHIT_3_226595
Name : MOHIT KUMAR
Designation : Executive

Compensation Rs. Per Month

BASIC SALARY 11772.00
ADVANCE STATUTORY BONUS 981.00
HOUSE RENT ALLOWANCE 4709.00
SPECIAL ALLOWANCE 3999.00
GROSS (SUB TOTAL A) 21461.00
PROVIDENT FUND EMPLOYER 1800.00
ESI DEDUCTION- EMPLOYER 698.00
EMPLOYER PF ADMIN CHARGES 75.00
EMPLOYERS EDLI CHARGES 75.00
EMPLOYER DEDUCTION (SUB TOTAL B) 2648.00
CTC (SUB TOTAL A+B) 24109.00
PROVIDENT FUND EMPLOYEE 1800.00
ESI DEDUCTION- EMPLOYEE 161.00
EMPLOYEE DEDUCTIONS (SUB TOTAL C) 1961.00
TAKE HOME (SUB TOTAL A-C) 19500.00

Annual CTC : Rs. 289308.00

Note :
*Take home is subjected to all applicable statutory deductions like Professional Tax, Labour Welfare Fund, Income Tax etc
*You are governed by the leave policy of SBI cards & Payments Services Ltd and eligible for 2 days of paid leaves in a
month, no carry forward or encashment

Visakh R G Julie Rosy

Head - Onboarding Senior Manager - SSC
Authorized Signatory
Adecco India Pvt. Ltd.,

I hereby accept the above-mentioned terms and conditions.

Name: ________________________ Signature: ___________________ Date: __________________

Adecco India Private Limited

73/1, 13th Floor, Summit B, Brigade Metropolis, Garudachar Palya,
Mahadevapura, Whitefield Main Road, Bengaluru – 560 048, India.
Tel: +91 80 - 68407000 | Adecco.co.in | CIN: U72900KA1999PTC051999
 CONSENT LETTER

• Adecco India (“Adecco”) may collect, use or disclose the Personal Data which you provide to Adecco India for the
Purpose described in the Adecco’s Data Privacy Policy (https://www.adecco.co.in/privacy-policy/ )
(“Adecco Policy”) including the provision of Services, storage, analytical or dispute resolution purposes, as well as,
to comply with applicable laws, regulations and Adecco’s internal policies. Capitalized terms used in this form and
not expressly defined shall have the same meaning as set out in the Adecco Policy.

• Adecco may also share your Personal Data with Adecco’s employees, officers, directors, clients (and its agents),
Suppliers or third party vendors (IT, financial and legal advisors), or any statutory authorities and/or to any other
Adecco affiliates, based locally or abroad, in order to reasonably achieve the Purpose. In any case, transfers to third
parties will strictly be on a need to know basis, in order to comply with contractual or legal obligations.

• Adecco will handle, maintain and store your Personal Data - for a limited period of time, in compliance with
Adecco Policy and the applicable laws and regulations.

• Adecco relies on your Personal Data to achieve the Purpose; hence, you warrant that the Personal Data you provide
is accurate, correct and complete. If you wish to correct, update or delete your Personal Data, you may contact
Adecco’s Data Protection Officer at [email protected].

• You are entitled to withdraw this consent at any time by giving notice to the Adecco’s Data Protection Officer.
You acknowledge that such withdrawal shall apply prospectively and only affect Adecco’s future use or disclosure
of your Personal Data.
• If you have any queries regarding Adecco’s treatment of your Personal Data, this consent form or any related matter,
you may refer to Adecco’s Data Protection Officer at: [email protected]
• For any government welfare scheme Aadhar is mandatory. Accordingly by signing this explicit consent letter you
hereby allow Adecco to collect your Aadhar card/details. This will enable Adecco to link your Aadhar details to
welfare schemes like ESI, EPFO etc. If you have any issue in sharing the details plea se specify the reasons in writing.
• You acknowledge that you have read and understood this consent and the Adecco Policy and provide your
express consent to the collection, use and disclosure of your Personal Data as therein described.

Name: ____________________________________________________________

Signature & Date: ___________________________________________________________________

Adecco India Private Limited

73/1, 13th Floor, Summit B, Brigade Metropolis, Garudachar Palya,
Mahadevapura, Whitefield Main Road, Bengaluru – 560 048, India.
Tel: +91 80 - 68407000 | Adecco.co.in | CIN: U72900KA1999PTC051999
 NFTE Code of Conduct
1. This code will apply to all agents and their representatives involved in sales, marketing and distribution of any
financial / payment product of SBI Card.
2. The Agents, Sales Executives/Business Relationship Executive and Tele Marketing Executive working for the
Agencies must agree, in writing, to abide by this code prior to undertaking any direct sale or marketing operation on
behalf of SBICPSL.
3. All agents and their representatives involved in sales, marketing and distribution of any financial / payment product
of SBI Card must mark their attendance in Force24 platform for all days which they have attended/come to
office/work.
4. All agents and their representatives should always carry a valid ID Card issued by their respective Agencies. Such
Employees should always be dressed in appropriate formal attire. Jeans / T-shirt and open sandals are not allowed.
5. All agents and their representatives should refrain from using inappropriate and abusive language. Intimidation or
harassment of any kind, either verbal or physical is strictly prohibited.
6. All agents shall submit only valid & genuine bills / vouchers (in original, where required) for any claim for
reimbursement.
7. Unless specifically permitted, mobile phones are not allowed inside the office premises. The mobile phones should
be on silent mode & locked in duly assigned drawers/inside the bag during working hours (except-breaks).
8. No agent should use mobile phones for making any sales related calls unless specifically authorized.
9. 100% National Do Not Call Registry check must be done on all data called upon by agents.
10. The lead generation sales call should be made from +140 numbers only.
11. The calling data sheets must be given back to authorized persons every day, post completion of the Tele-calling
process on those sheets.
12. Back Check/Common Call must be done for all applications processed as per approved script.
13. No Agent or Data Operator or sales team member to hold any application or customer documents post collection of
the same. No applications should be withheld during month end and all the applications should be submitted for
onwards processing within designated time.
14. No documents from the customers are to be taken by any agent without customer consent and duly signed and
verified. Agents must keep all the customer and company related information strictly confidential. No agent or Data
Operator or sales team member record, store document or any customer or company data with him and shall not
make copies of or otherwise transfer / email such information to any third party or his / her own personal ID. Any
breach of confidentially of the Customer or company information, may lead to strict action against the concerned
agent and the Agency.
15. No agent shall hold or maintain applications of other banks, unauthorized data, bank stamps, letterheads etc.
16. No Agent or Data Operator or sales team member should fudge or tamper any application form, documents,
photographs etc. provided by the customers.
17. No Agent or Data Operator or sales team should fudge or tamper any bill.
18. There should be no mismatch in the information in the application form as compared with documents provided by
the customer.
19. All Agent or Data Operator or sales team member should provide information and documents submitted by customer
only.
20. No Agent or Data Operator or sales team member to misuse/unauthorized use of partner's data, infrastructure or
system at any time.
21. There should be No misreporting of numbers/dispatch figures/incentive or any other relevant information.
22. There should be no condoning of deliberate acts of mis-selling or mis-communication by any Agent or Data Operator
or sales team member during any month. Any such act should be immediately reported to the concerned authorities.
23. Only those prospects should be contacted who have has expressed their desire to acquire a SBICPSL product through
different modes like website, reference, call center, branch etc.

Adecco India Private Limited

73/1, 13th Floor, Summit B, Brigade Metropolis, Garudachar Palya,
Mahadevapura, Whitefield Main Road, Bengaluru – 560 048, India.
Tel: +91 80 - 68407000 | Adecco.co.in | CIN: U72900KA1999PTC051999
 24. Agents must help prospect understand SBICPCL products, services, documents requirements and terms and
conditions in a simple manner.
25. Customer must normally be contacted between 10 a.m. – 7 p.m. Avoid calls at a time or at a particular place if
requested by the customer.
26. During the call to the Customer agents to identify themselves as only agents of SBICPSL while interacting with the
customers and state reason of their call.
27. Do not discuss the product and offer other than the prospective customer or person authorized by the customer on
his behalf.
28. Do not mislead the prospective customer on any service /product offered, business or organization’s name, or falsely
represent yourself. Don’t make any false /unauthorized commitment of behalf of SBICPSL for any facility/service.
29. No Agent or Data Operator or sales team member should accept or offer any gift(s)/ bribe in cash or kind or any
other means to or from prospect to gain favor.
30. Always respect Customer privacy.
31. Do not enter the prospect's residence/office against his/her wishes.
32. Provide your telephone number, supervisor's name or the concerned SBICPSL officer's contact details, if asked for
by the customer.
33. Any communication sent to the prospect shall be only in the mode and format approved by SBI Card.
34. OTP or mobile App code must be taken only from customers while application sourcing.
35. Under no circumstance’s agent can use his own phone number or that of a family member/colleague for completing
the QDE process. Any such issue if reported shall be treated as a serious breach and necessary consequence
management shall be invoked.
36. Agents will never use the name of SBI Card or SBI (May be used the name / brand of PSA vendor / partner’s client)
in any capacity on any media or platform and for addressing grievances will write only to respective employer HR
or grievance redressal authorities not to the SBI Card or SBI (PSA vendor / partner’s client) officials at any level.
37. It is mandatory to handover any device / assets or company belongings back to the local authorities available at
Centre or Locations.
38. In case of rehire, agent must use newly issued ID card not the previously given and not surrendered at the time of
separation.
39. All employees of the Agency shall at all times must abide by highest standards of integrity and ethics while
applying for, using and closure of any Client’s payment/financial product (including Credit Cards) irrespective of
the capacity in which they hold such product. All information and documents etc. submitted or shared for availing
such products shall be accurate and devoid of any errors, inaccuracy, fabrication or misrepresentation. In the event
any such misconduct is detected, then necessary action as per applicable law, code of conduct shall be undertaken.

The Code of Conduct declaration of to be undertaken from the NFTEs

I MOHIT KUMAR resident of _________________ undertake and confirm that I am

aware that my employer, ____________________________________________________
……………………………………………………………… has entered into an Agreement
with________________________________________ (SBI Card) ___________________. I fully understand that this
Agreement imposes certain obligations on the personnel. I agree voluntarily to provide this undertaking to ensure my
understanding and compliance with these obligations.

1. I understand that I may have access to certain data and documents that may contain confidential information
(“Confidential Information”) of SBI Card, Confidential Information includes, but is not limited to any information
relating to organizational structure, customer information / data, personnel data, marketing philosophy and objectives,
project plans, business initiatives, systems, designs , processes, product features, financial results, and materials related to
same, technology, customer lists, product development, advertising or sales programs of SBI Card and any other
information which would give SBI Card an opportunity to obtain an advantage over their competitors or which SBI Card
is ethically obliged to protect from unauthorized sources. None of such Confidential Information shall be deemed to be in
the public domain.

Adecco India Private Limited

73/1, 13th Floor, Summit B, Brigade Metropolis, Garudachar Palya,
Mahadevapura, Whitefield Main Road, Bengaluru – 560 048, India.
Tel: +91 80 - 68407000 | Adecco.co.in | CIN: U72900KA1999PTC051999
 To enable SBICPSL to protect its confidential information, I agree to safeguard all confidential Information and not to
reveal, transfer or otherwise disclose Confidential Information to any third party. I will not discuss the confidential
information at any public place.
Upon termination of my employment with the employer or otherwise upon my disengagement from the performance of
services for SBICPSL, I agree to destroy or return promptly all Confidential Information to SBICPSL including all copies
thereof in whatever form, including electronic form.

2. I shall perform my services to the best of my abilities in a bona fide manner and shall exercise due diligence and
utmost care, in respect thereof. I will be bound by all the rules, regulations, policies of SBI Card as promulgated from
time in relation to my conduct of the services.

3. I understand, acknowledge and agree that if I threaten to or actually breach or fail to observe any of the obligations set
forth in this Undertaking then:
a) SBI Card will be subject to irreparable harm and I therefore agree that SBI Card shall be entitled to injunctive relief,
damages and/or any other remedies permitted under law, to ensure and enforce my compliance with these obligations
provided, however, that no specification herein of any particular legal or equitable remedy shall be constructed as a
waiver, prohibition or limitation of any other legal or equitable remedies.
b) My services can be terminated and/or such disciplinary action and/or such legal action taken against me as they may
deem fit.

4. I further agree and understand as below:

a. General:

i. I have / shall have a thorough and clear understanding of its key responsibility areas and any business specific
requirements, including the agreed SLAs and the service requirements.

ii. I shall complete all trainings, induction programmes and orientation sessions that SBI Card or my employer may
conduct in relation to the services to be performed by the NFTEs.

iii. As per the business requirements given to me, I shall identify myself as a contractor / agent of SBI Card while
interacting with any customer or any other SBI Card stakeholder.

Format of the Code of Conduct declaration of to be undertaken from the NFTEs

iv. I shall carry a valid Identity card issued by my employer.

v. I shall not use any inappropriate and abusive language.
vi. I shall adhere to all applicable policies and processes of SBI Card, while performing their duties.
vii. I shall take good care of the physical assets / resources provided by SBI Card, including Desktops, laptops, mobile
phones.
viii. I shall ensure strict confidentiality of any or all confidential and proprietary information / documents / data of SBI
Card (please refer to the section C below for more detailed responsibilities of the NFTEs in this regard).
i. I shall adhere to an appropriate dress code.
ix. I shall take due care of the SBI Card property and ensure that no damage is caused to such property.

Name Of the NFTE: MOHIT KUMAR

Function:
Signature _______________________
Date: ___________

Adecco India Private Limited

73/1, 13th Floor, Summit B, Brigade Metropolis, Garudachar Palya,
Mahadevapura, Whitefield Main Road, Bengaluru – 560 048, India.
Tel: +91 80 - 68407000 | Adecco.co.in | CIN: U72900KA1999PTC051999