Emmanuel Peter Sani: About Me

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EMMANUEL PETER SANI

[email protected] |+2348039849097

ABOUT ME
I am writing to express my interest in applying for the
position as advertised by your company. With nine
years of diverse experience encompassing customer
service, store management, security, business startup
environments, and Airways duty agent, I am confident in my ability to
contribute effectively to your team. Throughout my career, I have
consistently demonstrated my commitment to delivering exceptional
customer service and driving operational excellence. In my role as a store
manager, I implemented strategies that resulted in increased sales and
improved customer satisfaction. Additionally, my experience in security
management equipped me with the skills to maintain a safe and secure
environment for both employees and customers. My time spent in business
startup environments has honed my adaptability, problem-solving abilities,
and entrepreneurial mindset, all of which I believe would be valuable assets
to the Company if l am giving the rare opportunity to join your formidable
team. I thrive in fast-paced and dynamic settings, and I am eager to bring
my unique blend of skills and experiences to contribute to the continued
success of your organization. I am particularly drawn to the organization due
to its reputation for innovation and commitment to excellence. I am excited
about the opportunity to collaborate with a talented team and contribute to
the achievement of your company's goals.

Thank you for considering my application. I am looking forward to the


possibility of discussing how my background, skills, and passion align with
the needs of the team in the organization. I am available at your earliest
convenience for an interview.
WORK EXPERIENCEE:
Ethiopian Airways: 2016 – 2017 (As Casual staff)
Responsibilities:
 Customer Service: Addressing passengers with flight bookings, check-
ins, and resolving any issues or concerns they may have.
 Gate Operations: Managing the boarding process, ensuring flights
depart on time, and handling any last-minute changes or updates.
 Baggage Handling: Overseeing baggage check-in, ensuring proper
tagging and handling of luggage, and addressing any baggage-
related inquiries or problems.
 Flight Coordination: Communicating with flight crews, ground staff,
and other departments to ensure smooth flight operations.
 Administrative Duties: Processing paperwork, maintaining records,
and handling any administrative tasks related to flight operations.
 Safety and Security: Adhering to safety protocols and procedures, and
assisting with security checks and protocols as required.
 Problem Resolution: Addressing passenger complaints, handling
disruptions, and finding solutions to ensure customer satisfaction.
 Emergency Response: Being prepared to handle emergencies or
unexpected situations, such as flight diversions, medical
emergencies, or weather-related disruptions.

SILVER BIRD CINEMAS ENTERTAINMENT CENTRE

Security Outfit: 2017 - 2020


Responsibilities:
Takes care of all security duties and need ranging from on-site properties,
lives of shops tenants during business hours, enlightens and educates
customer about Silver Bird Cinema Entertainment Centre’s products,
protects the lives of customers when watching movies 24/7/356 days,
prepare and forward daily report to the business manager at every close of
shift.

Private Coal Mining Experience: 2020 till Date.


Responsibilities:
Setup and operating a mining coal in Kogi State. Provide administrative
charge of discovering, mining coal tonnage, pricing determination going by
market forces, and eventual sales.
EDUCATION
Prince Abubakar Audu University 2011 - 2015
(Formerly - Kogi State University) Bachelor of Science in Economics (B.Sc)

Customer Service Certificate Three days training for


Customer
By Silver Bird Cinemas (2020) Services related duties

Competent In:
Microsoft Word
Microsoft Excel

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