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    Section 8

    Uploaded by

    CesarAlvarado

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Section 8

    Uploaded by

    CesarAlvarado
    9 views33 pages

    Original Title

    15457947-Section-8

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    9 views33 pages

    Section 8

    Uploaded by

    CesarAlvarado

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 33

    The Complete ServiceNow

    System Administrator Course


    Section 8 - System Administration
    Course Outline
    1 Course Introduction 6 User Administration

    2 ServiceNow Overview 7 Core Applications

    3 Lists, Forms, & the UI 8 System Administration

    4 Customizations 9 Building A Custom App

    5 Tables & Fields 10


    Section Outline
    1 Basic Configuration 6 System Diagnostics

    2 System Properties 7 Events & Notifications

    3 Dashboards & Self-Service 8 Workflows

    4 Mobile 9 Import Sets

    5 Upgrades & HI 10 Reporting


    Basic Configuration
    • Define common properties
    • Configure logo, colors, and banner text
    • Configure system defaults
    System Properties
    • sys_properties table
    • Hundreds of system properties
    • Categories
    • Examples
    • List v3 properties
    • UI properties
    • Email properties
    • System properties
    • Global text search properties
    Basic Configuration
    & System Properties
    Demo
    Dashboards
    • Dashboards are the new homepages
    • May contain reports, and dashboard widgets
    • Any user may create a new dashboard
    Self-Service
    • Accessible by every user in ServiceNow
    • Does not require a role
    • Personalized information
    Dashboards,
    & Self-Service
    Demo
    Mobile
    • ServiceNow mobile app (native app)
    • iOS & Android
    • ServiceNow mobile web app (browser)
    • Leverage phone hardware
    Upgrades
    • Upgrade history
    • stats.do for current version
    • Request upgrades through ServiceNow HI

    Jakarta Kingston
    ServiceNow HI
    • Customer administration
    • ServiceNow for ServiceNow
    • hi.service-now.com
    • Manage instances
    • Request upgrades
    • Request clones
    • Create incidents
    • Access ServiceNow Knowledge Base
    System Diagnostics
    • stats.do
    • Build information
    • Memory allocation
    • Semaphore information
    • Response times
    • Active sessions
    Troubleshooting
    • System logs
    • Debugger
    • ServiceNow Docs
    • Community
    Response Time
    • Server
    • Process data

    • Client
    • Render data

    • Network
    • Transfer data

    Client
    Server
    (browser)
    Diagnostics &
    Troubleshooting
    Demo
    Security
    • High-Security plugin
    • Security properties
    • IP address access controls
    • Triggered by
    • User actions
    • Scripts User saves record

    • Time/Schedules
    • Event queue
    • Event registry
    Save record event
    • Parameters
    Events
    in ServiceNow
    Create record
    Event Queue
    event

    Login
    event
    • Email, SMS
    • Templates
    • Triggered by events

    Notification
    User saves record
    Notifications event

    in ServiceNow

    Notification
    sent
    Events &
    Notifications
    Demo
    • Visual representation of defined process
    • Number of activities
    • Approvals, Conditions, Notifications, Timers, Tasks,
    Utilities, more…

    User submits
    Change Request
    Workflows
    in ServiceNow

    Approved?

    Yes No
    Workflows
    Demo
    • Import data
    • Powerful & flexible
    • Data sources
    • Database connectors, web services, CSV, XML, Excel,
    FTP

    • Transform mapping

    Import Sets
    in ServiceNow

    Staging Target
    Table Table
    Import Process

    Load Create Transform


    Data Transform Data

    Source Target
    Table Table
    Import Sets
    Demo
    • Many different types
    • Roles
    • Create & share reports
    • Schedule reports

    Reporting
    in ServiceNow
    Reporting
    Demo
    Demo
    • Grants permissions to parts of the system
    • A record in the sys_user_role table
    • Assign 1 or more roles to a group
    • Contain 0 or more access control rules
    • Many out-of-box roles

    Administrator group

    Roles
    Admin role

    User
    Access Operations
    Operation Action

    execute Run app or script

    create Insert records

    read Display records

    write Update records

    delete Remove records

    list_edit Update records from list view

    report_on Create reports


    Access Controls Flowchart
    Deny access to
    No object
    Does user have
    one of the required
    roles?
    Yes

    Yes
    Fail
    User makes Does ACL for
    request for record matched object exist?
    Evaluate conditions
    No
    Pass

    Grant access to
    object
    Upgrades
    in ServiceNow

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